--- title: "Duve Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Duve Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/174666/Wishbox/" page_type: "product" language: "en" --- # Duve Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Duve ## What is Duve? Duve (formerly Wishbox), allows hoteliers to increase profitability, improve performance, and offer an elevated guest experience. The platform allows hoteliers to achieve a contactless guest experience without compromising their personal touch. Duve is innovative, intuitive, and customizable, operating as a modern layer to your core systems. live in over 60 countries worldwide Integrated with over 100 systems in the industry. ## What is Duve used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Motel](https://www.capterra.com/motel-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €5 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Duve?[Manage this product listing](https://www.g2.com/products/wishbox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Duve 3.6 (17) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price €5 Per Feature, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (17) Ease Of Use 4.6 (405) Value For Money 4.0 (17) Value For Money 4.6 (363) Customer Service 3.6 (17) Customer Service 4.8 (398) ## Duve alternatives [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174666/Wishbox/alternatives/) ## FAQs about Duve Overview ### Which roles and teams benefit most from Duve? Duve is most used by hospitality owners, CEOs, founders, and directors who need to streamline guest operations and scale service delivery. Property managers, general managers, and front desk or reservations teams rely on it to automate check-in, centralize guest communication, manage upsells, and improve operational efficiency across stays. Answer based on 17 reviews Overview ### What company size and specific industries is Duve built for? Duve is designed for hotels, vacation rentals, vacation rental agencies, hostels, and private hosts. It fits businesses of various sizes in the hospitality and short-term rental sectors, from independent operators to larger property management organizations handling guest communication and stay management. Features and Usability ### What are the key features of Duve? Duve offers booking management, reservations management, and front desk management for guest and property operations. It also includes guest experience management, CRM, contact management, and customer database tools, plus payment processing, credit card processing, SMS messaging, email management, housekeeping management, and multi-property support. Integrations ### Which third-party tools and platforms does Duve integrate with? Duve integrates with Smoobu and connects to property management and channel management platforms such as Beds24, BookingSync, Clock PMS, Cloudbeds, Guesty, Hostaway, Lodgify, and SiteMinder. It also supports eviivo, Mews, Rentals United, protel PMS, and other cataloged hospitality tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Duve offer? Duve provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Duve offer? Duve provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available here to assess response times, helpfulness, or common support frustrations, so only the listed support channels can be confirmed. ## Features AI summary Based on 3,980 Vacation Rental reviews Capterra reviewers highlight these as the features buyers value most when choosing vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Duve includes **Reservations Management**, which gives property managers a central way to handle bookings and guest stays. However, it does not include **Calendar Management** or **Data Synchronization**. Instead, it offers **Payment Processing** (**56%**), a feature that many reviewers also see as important. This can help businesses collect payments more efficiently and manage reservation-related transactions in one place, helping teams keep booking operations organized and revenue tracking clear. Reservations Management 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Payment Processing 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Guest Experience Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Housekeeping Management 3.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Credit Card Processing 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Accept and process credit card transactions Booking Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Duve 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Email Management: Manage, store and organize emails within the system or via third-party apps - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Multi-Language: Manage and support multiple languages - Multi-Property: More than one location - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reviews Management: Track and monitor reviews of products or services - SMS Messaging: Send messages via SMS - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.8 (17) 3.8 Based on 17 reviews ## Pricing Value for money 4.0 (17) Free Trial Basic €5.00 Per Feature,Per Month Value for money 4.0 (17) 4.0 Based on 17 reviews ## Integrations [ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ eviivo](https://www.capterra.com/p/66294/eviivo-suite/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[ Beds24](https://www.capterra.com/p/123511/Beds24-com/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (17) 3.6 Based on 17 reviews ## User reviews Overall rating 3.6 Based on 17 reviews Filter by rating 5(10) 4(1) 3(1) 2(0) 1(5) Mentioned topic Sorted by most recent MH Michael H. CFO Hospitality ### "Do not use Duve." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 3, 2026 Stay away. Just stay away. This company needs to sink, in order to learn a lesson and adapt. Countless issues, countless bugs, and wildly incompetent on certain fronts - including messaging (unified inbox) and keys. Pros Truly deceiving. Looks good, but is absolute garbage. It is literally only bugs. nothing works as expected. Check ins are rough, check in statuses don't auto change, two way connectivity with the PMS struggles, and there are countless limitations Cons Probably the worst technology tool for our hotels that we've ever tried onboarding. Everything has had an issue. NOTHING has worked properly NO INBOUND MESSAGES FROM BOOKING.COM NO MESSAGING WITH EXPEDIA NO MESSAGING WITH AIRBNB . None of it will work Switched from [Enso Connect](https://www.capterra.com/p/275827/Enso-Connect/) We were taking on a new tech stack for our hotel. Alternatives considered [Canary](https://www.capterra.com/p/181620/Canary/) [Akia](https://www.capterra.com/p/188980/Akia/) Reasons for choosing Duve Seemed to be a "nicer" , brand forward guest journey tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brian B. Gm Hospitality ### "One of the bad ones " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 7, 2024 Pros They used to say « no hidden fees » but removed it for a reason. They have hidden fees now Cons Poorly designed, poor service, poor quality. They are still trying to charge my card every few days despite me cancelling (and getting confirmation of cancellation) months later Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Steve H. Director Real Estate ### "Do not waste your money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2024 Terrible, I have not used dive for months and they are still charging me. Pros The sales pitch that was a lie in the end. Underperformed and over charged Cons Guests thought it was a scam. It was supposed to save time and effort, guests ended up calling more and wating staff time as they were confused and thought it was a scam Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Florian G. Owner Hospitality ### "Erste Wahl für digitale Gästereise " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2024 Seit wir Duve nutzen, haben wir weniger Problem-Gäste, weniger Zeitaufwand für das Beantworten von Fragen und eine lückenlose Dokumentation der Meldedaten. Genau das, was wir gesucht haben :-) Pros Modernes User Interface, gute Übersetzungen, läuft stabil und zuverlässig Cons Keine Integration mit WhatsApp Business Account möglich Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Fehlende Funktionen beim vorherigen Tool Alternatives considered [Enso Connect](https://www.capterra.com/p/275827/Enso-Connect/) Reasons for choosing Duve Kompatibilität mit vorhandenen Drittanbietern Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jakub Aleksander G. Director Real Estate ### "Very good software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2024 Pros Reliable software with good user and guest interface. Cons Quite limited in what they can offer comparing to their competition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anabell G. Owner Hospitality ### "Great in managing customer communications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2023 Happy customer Pros Ease of use. All the feature I was looking for is available Cons The marketplace needs some work but everything else is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YA Yannis A. Property Manager Hospitality ### "Bad customer servive" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 25, 2023 Worst experience!!!! Un professional customer service Pros I did not have the chance to see much, we were trying to exploit the prospect of a collaboration Cons They set a meeting with us, they never showed up for the meeting, they never send us an email in advance, they wasted our time! Absolutely ridiculous Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Diane W. CEO Hospitality ### "Bugs, bugs and more bugs. Constant major functionality problems." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 20, 2020 We have been using Wishbox for about a year. At first there were so many glitches that we thought it was still in Beta mode. And now, a year later, we continually and regularly encounter sudden major functionality issues. We would find a different alternative but we are somewhat stuck with this debacle of an app for the moment. Examples of problems include guest rooms not updating when a guest is moved, guest messages suddenly not working, door codes suddenly not populating, guests not being able to register because the app gets stuck mid-step. And the support is dismal. They are in Australia so nothing is real time and they get back to you when they get back to, sometimes days later, no matter how urgent the issue. DO NOT GET THIS APP. YOU WILL BE AS SORRY AS WE ARE TO HAVE CHOSEN IT. It has become an embarrassment to us vis-a-vis our guests and an operations nightmare. Pros The only reason we chose Wishbox was because it integrates with Cloud Beds and allows secure uploads of guest IDs. But it turns out it actually doesn't integrate very well and requires us to hand sync multiple times throughout the day. Cons It doesn't work well. Full of glitches and sudden bugs. Terrible support that takes days to resolve anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Omer M. CEO Hospitality ### "Great complementary software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2020 Pros Very helpful in communicating with guests. Optimally fulfills our needs in managing customer experience and offering upsell for stay Cons Esport and manage eports and integration with What'sApp Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Adam W. Owner Hospitality ### "Great app, let down by atrocious support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 20, 2020 It's made our guests' lives easier and ours much harder. Pros The guidebook is a great way to provide guest information. Pre-checkin is also useful in terms of collecting the guest's real email address, signing Ts and Cs and collecting ID. Cons Support. It is virtually non-existant. I submitted an issue to their "urgent" email address 4 weeks ago, have chased it 4 times since and it is simply being ignored. I then contacted support via live chat to ask how to complain about this and that is also being ignored. The issue was Wishbox sending property access details out for a cancelled reservation, so a fairly serious security issue. There are quite a few bugs to be ironed out with the software: -Outdated information given to guests via the Guidebook because changes are not saved properly -Despite being able to mark ID and contract as mandatory in pre-checkin settings, it's not actually mandatory at all -Extra services like travel booking don't work properly Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) The guest portal in Tokeet is poor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174666/Wishbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.