# Duve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Duve the right Vacation Rental solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174666/Wishbox/reviews --- Duve 3.8 (16) [View alternatives](https://www.capterra.com/p/174666/Wishbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Duve Ease of use 3.9 Customer Service 3.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Reservations Manager / Front Desk Manager Hospitality Used the software for: Less than 6 months ### "great tool for our property" November 5, 2018 5.0 Great. Pros I´m very impressed with Wishbox. We have a small property and for our use it is absolutely perfect. It is simple to use, user friendly, evolves according to user needs and I think it is on its way to becoming a great alternative to a PMS. Five stars. Cons The fact that only Booking.com reservations appear on their own in Wishbox and bookings from other sources have to be entered manually. Review Source RF Ran F. Founder Hospitality Used the software for: 1-2 years ### "The Excellent Professionals of Guesty" August 20, 2019 5.0 Wishbox keeps me organised, helps me generate the kind of revenue I had envisioned, and has produced the kind of success for my operations as a host in the hospitality business can only hope for ... it truly has been a fruitful experience. Thank you Wishbox. Pros I love the Wishbox software. It is so "user friendly" that it cannot be equaled by any other platform or experience. In its extraordinary simplicity and clarity, Wishbox is head and shoulders above the rest. The webinars they conduct, the tutorials they produce, the revenue they achieve for their clients is phenomenal. As a client and as part of the family of Wishbox, I and my company are here to stay. We are permanently connected. Wishbox is a lifeline to success. Thank you to these most esteemed professionals who make it their business to offer a superior product and service for all their clients. With Gratitude, Ran Fridman at FRIDMAN PROPERTIES Cons Sincerely, I appreciate Wishbox completely. My experience the whole time that I have had the opportunity and the benefits to use Wishbox software , has been completely "trouble-free." Review Source BB Brian B. Gm Hospitality Used the software for: 1-2 years ### "One of the bad ones " July 7, 2024 1.0 Pros They used to say « no hidden fees » but removed it for a reason. They have hidden fees now Cons Poorly designed, poor service, poor quality. They are still trying to charge my card every few days despite me cancelling (and getting confirmation of cancellation) months later Review Source AG Anabell G. Owner Hospitality Used the software for: 2+ years ### "Great in managing customer communications " October 22, 2023 5.0 Happy customer Pros Ease of use. All the feature I was looking for is available Cons The marketplace needs some work but everything else is great. Review Source JAG Jakub Aleksander G. Director Real Estate Used the software for: 1-2 years ### "Very good software" January 22, 2024 5.0 Pros Reliable software with good user and guest interface. Cons Quite limited in what they can offer comparing to their competition. Review Source SH Steve H. Director Real Estate Used the software for: 6-12 months ### "Do not waste your money" March 6, 2024 1.0 Terrible, I have not used dive for months and they are still charging me. Pros The sales pitch that was a lie in the end. Underperformed and over charged Cons Guests thought it was a scam. It was supposed to save time and effort, guests ended up calling more and wating staff time as they were confused and thought it was a scam Review Source Adam W. Owner Hospitality Used the software for: Less than 6 months ### "Great app, let down by atrocious support" February 20, 2020 3.0 It's made our guests' lives easier and ours much harder. Pros The guidebook is a great way to provide guest information. Pre-checkin is also useful in terms of collecting the guest's real email address, signing Ts and Cs and collecting ID. Cons Support. It is virtually non-existant. I submitted an issue to their "urgent" email address 4 weeks ago, have chased it 4 times since and it is simply being ignored. I then contacted support via live chat to ask how to complain about this and that is also being ignored. The issue was Wishbox sending property access details out for a cancelled reservation, so a fairly serious security issue. There are quite a few bugs to be ironed out with the software: -Outdated information given to guests via the Guidebook because changes are not saved properly -Despite being able to mark ID and contract as mandatory in pre-checkin settings, it's not actually mandatory at all -Extra services like travel booking don't work properly Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) The guest portal in Tokeet is poor. Review Source DW Diane W. CEO Hospitality Used the software for: 1-2 years ### "Bugs, bugs and more bugs. Constant major functionality problems." September 20, 2020 1.0 We have been using Wishbox for about a year. At first there were so many glitches that we thought it was still in Beta mode. And now, a year later, we continually and regularly encounter sudden major functionality issues. We would find a different alternative but we are somewhat stuck with this debacle of an app for the moment. Examples of problems include guest rooms not updating when a guest is moved, guest messages suddenly not working, door codes suddenly not populating, guests not being able to register because the app gets stuck mid-step. And the support is dismal. They are in Australia so nothing is real time and they get back to you when they get back to, sometimes days later, no matter how urgent the issue. DO NOT GET THIS APP. YOU WILL BE AS SORRY AS WE ARE TO HAVE CHOSEN IT. It has become an embarrassment to us vis-a-vis our guests and an operations nightmare. Pros The only reason we chose Wishbox was because it integrates with Cloud Beds and allows secure uploads of guest IDs. But it turns out it actually doesn't integrate very well and requires us to hand sync multiple times throughout the day. Cons It doesn't work well. Full of glitches and sudden bugs. Terrible support that takes days to resolve anything. Review Source YA Yannis A. Property Manager Hospitality Used the software for: I used a free trial ### "Bad customer servive" September 25, 2023 1.0 Worst experience!!!! Un professional customer service Pros I did not have the chance to see much, we were trying to exploit the prospect of a collaboration Cons They set a meeting with us, they never showed up for the meeting, they never send us an email in advance, they wasted our time! Absolutely ridiculous Review Source Denis Z. manager Hospitality Used the software for: Less than 6 months ### "must have tool for profesionals in hospitality " January 19, 2019 5.0 Pros the wishbox is a must have application if you are active in hospitality . It is saving a lot of time in the daily routine work with communicating with the clients . They can send you all needed infos for check in , you can communicate to the clients accescodes , wlan codes etc Cons there are no negative thinkings about this software Review Source FG Florian G. Owner Hospitality Used the software for: Less than 6 months ### "Erste Wahl für digitale Gästereise " January 31, 2024 5.0 Seit wir Duve nutzen, haben wir weniger Problem-Gäste, weniger Zeitaufwand für das Beantworten von Fragen und eine lückenlose Dokumentation der Meldedaten. Genau das, was wir gesucht haben :-) Pros Modernes User Interface, gute Übersetzungen, läuft stabil und zuverlässig Cons Keine Integration mit WhatsApp Business Account möglich Alternatives considered [Enso Connect](https://www.capterra.com/p/275827/Enso-Connect/) Reason for choosing Duve Kompatibilität mit vorhandenen Drittanbietern Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Fehlende Funktionen beim vorherigen Tool Review Source OM Omer M. CEO Hospitality Used the software for: 1-2 years ### "Great complementary software" April 14, 2020 5.0 Pros Very helpful in communicating with guests. Optimally fulfills our needs in managing customer experience and offering upsell for stay Cons Esport and manage eports and integration with What'sApp Review Source RE Ruben E. Manager Entertainment Used the software for: 1-2 years ### "Just awesome!!" April 14, 2018 5.0 I grew up by business Pros This software made my life much easier , very simple and ergonomic ! The team is very responsive which is very pleasant. Cons Nothing really! The beginning was difficult but I would say like all what you try to do but everything is set so far and we now enjoy it! The staff does a very good job in developing the app. Review Source MA Mickael A. CEO Hospitality Used the software for: 1-2 years ### "Simplify everything, a perfect tool for short term rentals companies." April 11, 2018 5.0 Pros How it's simplify everything about the relationship with the customers from the moment that he book until the moment after he has left the apartment. Cons We are located in israel, sometime is difficult to find an hebrew speaker, but the hebrew speaker employe always return to my call. Review Source LG Luis G. Business Development Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easiest way to communicate with yous guests" August 23, 2019 5.0 Pros lot of features very user-friendly automate comunication Cons More focus on the upsell features than in improving little problems that may affect user experience Review Source HK HUSSEIN K. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Messaging Software for vacation rental management " August 20, 2019 4.0 Pros \- Automated messages work very well- we have saved a lot of time sending guests check in details by using wishbox - Upsells is a great way to generate revenue from baggage storage, late check-out etc (you can add many different types of upsells) - Guests can upload their documents using wishbox Cons \- It would be good if you have an option to customise the upsell messages - It would be good if you customise the automated message in terms of layout etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.