Who Uses This Software?

Small & medium businesses who want honest customer feedback and authentic customer reviews to help grow their business.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    Based on how many customers you handle in InputKit per year
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • InputKit
  • inputkit.io
  • Founded 2017
  • Canada

About InputKit

Our mission from the get-go has been to help companies grow by automatically getting more out of their current customers base. Compared to other software, we offer multiple tools to deliver on that mission: Customer satisfaction surveys, online reviews, and cross-sales. Additional tools will be added to keep delivering on our mission. Most of our users chose InputKit over the competition for its ease of use, its beautiful design, and our 5-star customer service.


InputKit Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

InputKit Reviews Recently Reviewed!


Capterra loader

Adding more value to my clients

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many, but here are a few:

- easy and quick to set up accounts

- detailed reports

- the ability to add any reviews platform

- the advanced duplicate sequence feature

- everything is very customisable and easy to use

- support is amazing, receptive and proactive

- the dev team are on it with regular update and improvements

- my clients love it as it brings them exciting ROI

Cons: Most of the things that I did not like when I joined have been sorted already. But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.

Overall: I used to do everything by hand and sending a simple survey/review request out to my customers. I spent at least 2 hours each month for each client. We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client It took a lot of time and caused a lot of frustration.

With Inputkit, I now do the job better and it takes less than 10 min per month. It has automation and integrations of all elements of my biz (survey, reviews, referral and cross-sell) and the ease of having all in one place. I can now spare extra time with family or have more time to go to cinema to chill :-)

It now allows me to offer that service to new clients as well. I can use that as a foot in the door to offer other services. InputKit led me to add more value and offer a new service to my clients. For some clients it allows me to add more value and stop them from leaving, and it allows me to charge more.

Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business

Easy to use, gives real results and great customer support

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to use and it helps us to get honest feedback from our customers. It's also great because it automatically asks our customers to leave reviews on Google and Facebook. It also offers them our other services so it automatically generates more business from our customers!

Cons: It takes a little bit of time to get started. But overall, I love this software. It really helps our business.

Overall: Honest feedback from our customers !

Vendor Response

by InputKit on October 21, 2018

Thank for Marc for your review! Much appreciated!

Capterra loader

Highly recommend InputKit!!

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: InputKit solves the problem of getting feedback from customers and addressing any issues to improve customer service.

Cons: There some minor user experience that can be improved on but overall, the software is much improved from my initial run and works as advertised.

Overall: InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online. This is a must for everybody conducting business on the web and trying to grow their community. Highly recommend InputKit!!

Vendor Response

by InputKit on October 21, 2018

Thank for Rommel for your review, much appreciated! We're glad you like InputKit :)

Capterra loader

Great software for client satisfaction

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We gather online reviews of our business from happy costumers only

we also can keep track of unhappy customers and do everything we can do to keep them

The developers are really listening to our concerns and always improving the tool

Cons: It was kind of tricky to sync with our complex CRM but the support helped us a lot to set it up and now everything's fine!

A SaaS product that is constantly improved. Cover all interesting features to automate feedbacks.

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After set up, it is great to see everything about clients answers. You can also choose to build a sequence that will stop if the software detects that a client is not satisfied.

Cons: You must be prepared to set some things up at first, you need to build your forms, your sequences. After that, you can truly automate feedbacks.

Vendor Response

by InputKit on April 12, 2018

Thank you for you review!