# Page 5 | Zoho Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zoho Mail the right Email Management solution for you? Explore 1063 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174694/Zoho-Mail/reviews --- Zoho Mail 4.5 (1063) [View alternatives](https://www.capterra.com/p/174694/Zoho-Mail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Zoho Mail ## Showing most helpful reviews Showing 101-125 of 1063 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Great email service that links easily to the rest of the Zoho suite." October 7, 2022 5.0 It is an excellent email service for business or home users who don't need a full Exchange server, Office365 system etc. It has plenty of storage space so that you dont have to keep deleting emails or having the risk of not being able to send or receive a critical set of mails because you have ran out of space. There are plenty of upgrade paths at a reasonable figure per month so that it can grow if you need to expand without having to switch to another company. Pros The email service has a very generous mailbox size and a lot of features even in the free version. The webmail works very well and the apps you can download for your mobile devices seem to perform with no glitches so far. It has all of the features you expect from an email service including standard email, calendar, tasks, contacts etc and the webmail even has a handy Remote Work feature that allows you to clock in and out and log the time you are spending on a task. It has the usual software programs for Mac, Windows and Linux so you dont need to purchase a dedicated email program to send and receive your email. Cons The calendar feature does not work in the webmail section when on an iPad outside of the normal app. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/)[MyWebsite](https://www.capterra.com/p/170967/1-1-MyWebsite/) Reason for choosing Zoho Mail We use a lot of their services and they work so well together that it was an obvious choice to use their email as well. Review Source Mohamed E. Compliance Analyst Banking Used the software for: 6-12 months ### "The Best Mailing and Scheduling services " November 29, 2021 5.0 My experience with Zoho services is amazing especially Zoho Mail and Zoho meetings, it's not only just mail Service but it go more further in time and task management and easily connecting with team members at any time like open channel Pros Zoho mail is combined with all zoho services especially Zoho meetings so it allow all services to be added in the same server with same user and mail address so no need for extra mails and users as all are same in this services Cons The mail capacity and archiving process , The mail capacity need to be increased as it's not provide the full capacity as another competitors provide Review Source VR Verified Reviewer Managing Director and Founder Graphic Design Used the software for: 2+ years ### "Email Hosting in Constant Revamp Mode" April 3, 2019 4.0 Since I am an active user and recommend this to my clients, I would defintiely say it's worth it, despite the spam stuff. Junk mail will be a pain no matter what. The interface is pleasing and I do notice they are constantly working to make improvements and updating things Pros I use this daily and it's great. It is totally separate from my website hosting email and with a few settings on the server & on my domain registrar, my mail was set up. I use it on my local computer/devices OR I can also login and manage email on the web. I set up folders, filters, blacklist/whitelists, and love that I can create an alias email to give out if I don't want someone to have the private email. Their support is good, despite taking a few days to get a response sometimes, but they are very friendly and always want to help you solve your problem. A few times, i've gotten phone calls and they've accessed my screen to help me troubleshoot an issue they aren't able to replicate which is miles above other support services these days. If you choose, you can also use several other features like their contacts manager, calendar, tasks, and several other Zoho branded products (some free, some not). It's straightforward and basic but to be clear: this is not a replacement for the mail system hyou use on your comptuer... it is an email HOSTING service = where your emails are stored. You still need to use an app on your computer/device to send/receive messages. HUGE Pro: move to a new web host is a. All I need to do is change a few MX records at my domain registar, I never have to worry about losing email. The steps involved "may" require help but not hard to do. You can set up a spam management system to either allow, bounce or quarantine msgs. Cons It seems like my email sometimes appears to be offline in my computer mail app. It's usually brief but it happens. The more recent setup for anti-spoofing settings were a pain in the butt to set up and I had to contact support for help b/c their instructions were wrong (but, like I said, they did help me and were eager to please). The spam filtering feels limiting. I can only block emails/ domains. I wish I could add a spam filter based on subjects, keywords or phrases to swipe them in one action. The type of spam that we seem to get with the same topic yet comes from infinite number of addresses makes it a huge pain to manage. You have to login, go to your Control Panel & add the addresses/domains to the blacklist. If I could do this based on the subject line or keywords, I'd have to do this less often. I drown in emails & too many still get through (even if in my Junk folder), I don't want to ever see them. Then, I seem to get a lot of false negatives. Legitimate people sometimes do not get through & again, need to check the spam settings, add them to the main whitelist & check the quarantine folder. These are more recent changes but it's increasing the time I spend, instead of reducing. Review Source RR Rodolfo R. General Manager Computer Software Used the software for: 2+ years ### "Cost/benefit is insane, you will always get more for low price" August 19, 2021 5.0 I’m able to handle all my official business communications though Zoho email, even the smtp part to send emails from my site. Pros I loved the capability of have a free tier with enterprise ready functions, how I started as a freelance and be able to setup a “virtual” team right away it was insane, be able to use different personas in one Emil in incredible. The search functionality is amazing too, how you can filter by persons, attachment, content etc, the tus just great. I love the spam protection, it is so good, even categorize common emails that you receive frequent, just be aware need to add those to white list. But is better that way instead of lead a spam email to reach out to you. Cons As a newby when I started, it took me some time (not much) to set up, specially the look and feel with my logo. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I did not want to purchase the whole suite just to use professional email Review Source Dedre M. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "A simple email client that is far more superior to any other" February 13, 2023 4.0 I love Zoho mail. It is easy to use and even the free version has so much more functionality and support than GMail for example.Inbox management is convenient, especially the option to use aliases for different email inbox delivery. Pros I started using Zoho Mail as a free mail client that could be configured with a custom domain, and I switched with all 3 of my businesses.It is easy to use and can be integrated with the whole Zoho suite, which makes running your business so much easier.The voice typing is really great, especially if you are on the road and have to respond quickly and can be done via the app.The Workdrive is like Google Drive, where you can store all your documents for easy access, and you can add events and meetings to the calendar or create tasks.The collaboration feature between employees in an organization is excellent and helpful with quick chats or keeping a response history without having to email the responses back and forth between employees. Channel can be created for each department to keep them separated as well. Cons This is a straightforward email client like Gmail or Outlook, so for any additional features, such as an autoresponder or CRM, you have to use the rest of the Zoho Suite. This is expected though, and the extra features of Zoho mail make it far superior to the other email clients. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I was looking for a free email client that allows custom domain emails. However, I soon upgraded to the paid version for Zoho suite features. Review Source DR Daras R. Marketing Intern Marketing and Advertising Used the software for: 1-2 years ### "Good for Smaller Businesses" May 29, 2024 4.0 Pros I liked the ease of use and the features of Zoho Mail. The product was easy to use, and we found some of the APIs to be very helpful. In addition, it was relatively inexpensive and offered to us with a free trial, but it should be noted that the trial does not include all of the features. Furthermore, Zoho Mail was able to compete and offer personalized attention to our account when it came to pricing, and what we could afford as a small business. Cons Unfortunately, the free trial was not as represented. It does not let you explore too much, and is mainly for testing, although that is to be expected at this price point. Besides that, managing contacts was somewhat difficult, and onboarding contact lists took a lot longer to process than other sites we have since used. Review Source CA Carla A. SEO Specialist Gambling & Casinos Used the software for: 2+ years ### "For personal and business use!" October 7, 2022 4.0 The software serves its purpose. I've enjoyed using it more than using my personal Gmail account. Maybe because all my contacts are here, whether it may be for personal or business use. Pros I've used this software for more than 3 years. I have no problem using it because it is not that complicated to use. I've had fun using it because video tutorials regarding configuration and setting up are readily available on the Zoho site directly. Plus, it is way cheaper compared to salesforce. Cons The only problem that I've encountered before was with the free trial. It is super limited that I almost didn't consider giving this software a shot. Review Source Gabriella N. Process Design Engineer and CEO Mining & Metals Used the software for: 2+ years ### "Great functionality with available set-up resources " February 14, 2021 5.0 I recommend Zoho mail 110%, I have been using it for years now with minimum to no issues. Pros I have used Zoho for about four years now, and I was attracted to it by Zoho mail. Zoho mail allows you to have five email addresses with individual mailboxes under one custom domain for free. This is great especially for entrepreneurs and startups, even though you have to purchase the custom domain. The level of functionality is great, it ranks well even when compared to paid services. Another important aspect is that it's not "spammy" and it does not have compromised security. Zoho mail works well, I would recommend it to other business owners and entrepreneurs. It is also continually improving and adding more useful tools such as the MX record checker. Cons I like Zoho mail's performance and reliability that is enabled by aspects such as adding SPF and DKIM entries in the domain DNS and adjusting MX records. But depending on skill level, these settings could be seen as challenging and could deter some. I found the manual webpage that's available for setting up for a range of domain providers to be quite helpful. There are other sites that cover how to set up Zoho mail, which I also found to be helpful. I realized that it can take long for Zoho mail to pick up added entries to a domain DNS. This is probably split between Zoho mail and a specific domain provider but perhaps some improvements can be done. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I was looking for a cost effective platform that will allow me to have custom domain email addresses with mailboxes and not just forwarders. Zoho mail is free making it a great option! Review Source VR Verified Reviewer IT Director Publishing Used the software for: 6-12 months ### "Zoho Mail's Email Splitting a LIFE SAVER!" October 23, 2022 5.0 We lost a specific feature that some of our email users required. Zoho allowed us to keep this feature using email splitting where those accounts are on Zoho Mail's servers as our secondary email server.This was a major solution which solved those specific users not being able to work for few hours on that day since we were able to impliment Zoho Mail and splitting within hours it was the fastest way we could implement the solution which was greatly appreciated. Pros We primarily use Zoho Mail as our secondary email server for some email accounts that require a specific feature that is no longer present on our primary email server so this was a life saver.Zoho Mail makes it easy to migrate and while we did not need to migrate all of our email accounts we are glad to know we can easily move from our primary server if necessary so we are not locked into any email solution. Cons The initial setup was a bit challenging as Zoho system assumes you want to set its server as the primary email server so you will have to ignore the constant prompt to add Zoho Mail as your MX record. I think Zoho could add an option to disable that prompt for persons who are just using Zoho Mail as a secondary email server. Alternatives considered [Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/) Reason for choosing Zoho Mail Zoho Mail had the most userfriendly email migration solution that allowed us to migrate some of our email accounts from our primary email server and setting them as the secondary email server for those accounts.We had to implement this solution with hours when a particular feature was no longer available for some accounts who required the feature and Zoho Mail was the easiest to impliment literally within hours the same day we lost the feature. Review Source RB Richard B. Editor Newspapers Used the software for: 2+ years ### "Our Years with Zoho Mail" December 28, 2022 5.0 Zoho Mail has been a solid product, much better than many business software packages that we have used. Its reliability, and the responsive support desk, have made it a real backbone for our media busiss. Pros We have used Zoho Mail at the Eastern Shore Cooperator for most of the newspaper's 10 years of publishing. We have never encountered any serious technical problems that made the service unavailable. And when we have had questions , Zoho's staff has been quick and responsive. Cons We have had almost no complaints about this software. Reason for choosing Zoho Mail We were working with a consultant who was a Zoho Mail fan. Review Source TK Tim K. PM Information Technology and Services Used the software for: 2+ years ### "An affordable communication suite, practical for very small upto medium organisations " April 27, 2022 4.0 Zoho has been an affordable email and collaboration suite that just does the job it meant to do. It serves well a single freelancer working alone as well as a medium enterprise with multiple users and departments. If you go beyond its capabalities, then you can probably afford the next best albeit expensive options. If you can work entirely on the web it is very versatile. The support provided is also more than you will get from most other service providers, especially if you dont have a dedicated IT team. Pros Beyond the initial setup which required a bit of knowledge, there is rarely anything else that will stump an low tech user. Working with Email and other collaboration features is simple and straight forward. There was no issue with spam as it is able to catch and categorise correctly 98% of the time. Cons If you use an email client like outlook,which is the most popular for business users, you loose out on all the collaboration features which are only available on browser access. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail The pricing for the offering is simply unbeatable. Switched from [Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/) The self hosted email suite became too much work to maintain and collaboration was not as advanced as modern standarda require. Review Source VR Verified Reviewer Admin Non-Profit Organization Management Used the software for: 2+ years ### "Meant for Startups and upto Medium Scale Business Mainly" August 10, 2019 4.0 The branding of the company and reputation as premium is what established via use of Zoho Mail. It is a very important factor in creating a trusted image among potential clients. In fact, it does maintain a reputation with ease of access at the companies end. Pros Ability to scale up and work as a team is the most approaching benefit of Zoho Mail. further to it, on use I did find: 1. The Administrator can be a team and not just one person. 2. Role set up and Employee Addition, even with custom roles are very helpful for medium scale enterprises. 3. Has a good ability to make a company-wide policy for better implementation of compliances and related kinds of stuff without hassles. 4. The advanced and simple mode selection also helps for quite a good lot of employees. 5. The email authenticity details in every email are quite a helpful feature that will save a life from spams not available in Gsuite and likewise applications to extend Zoho has. Cons The Cost expenses of running full premium features are a setback to most of micro and nano scale enterprises. The Company does provide good lot feature even at free of cost but the overall pricing deters such enterprises to buy paid plans, thus reducing the inflow of such paid customers. The privacy policies of companies present a loophole of the ability of admin to peek in an employee's email. It is like a sword with two edges, both beneficial and destructive too. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail The price factor and reliability factor were crucial in selection. But ease of access and trust issues were the factors that narrowed down the search. The value for money makes it win win situation. Review Source Ahmed A. AML ANALYST Consumer Goods Used the software for: 6-12 months ### "The best integrated mail with ZOHO CRM " December 10, 2021 5.0 The overall experience with Zoho mail is fine ,It provides significant values comparing with the Service pricing Pros The best thing in ZOHO MAIL that it easily integrated with Zoho CRM and also to be added to OKTA API , Zohi mail having automated mails and templates which we did it previously and can be used with any customer Cons ZOHO Mail having no critical issues with me as it works fine for all the applicable criterias ,Just the pricing for the mail for high numbers of users exceeding 500 user need to have more discounts Review Source Vansh C. Growth Marketer Marketing and Advertising Used the software for: Less than 6 months ### "A good option if you use other Zoho apps, but it's not without annoyances." July 29, 2021 3.0 Features-wise, Zoho Mail does not fall short at all. It has everything you need for an email app. It just doesn't feel as refined as Gmail. Bug fixes and a refreshed, more modern UI will make the product near-perfect. Pros What I love about all Zoho products is how seamless the complete experience is. The way all the apps communicate with each other is super convenient. This integration is particularly evident between Zoho Mail and Zoho CRM. It's in the simple things, like how the email contact list is integrated with contacts/leads/deals added in CRM. I also love how when you receive an email, you can see, from the Mail app itself, whether this address is a lead, deal or just contact. It's a nice touch. The UI is also extremely easy to navigate. All buttons are where they're supposed to be, and I appreciate the night mode. It's a boon while working in low light conditions. Cons Despite its amazing features, my experience of using Zoho Mail on desktop was extremely sub-par. Everything is just slow; there's no other way to put it. The app itself takes a few seconds extra to load occasionally, but that's just the beginning. Formatting emails is infuriating, to say the least. Uploading images in between text can take minutes (these are compressed photos of less than 1MB) even on solid wifi. I often use GIFs, and these take even longer to upload if they don't fail altogether. Resizing images within the emails is glitchy. The font picker does not switch to the right font sometimes. Also, before I send out emails with images/videos/gifs, I usually send out a test to my Zoho and Gmail accounts to see if it looks alright. More often than not, the images and videos will not load on Zoho Mail at all, while Gmail would load them in a split second. As someone who writes a lot of emails, these are not things I can put up with. Also, the UI, while dead easy to navigate, is extremely dull and boring. Gmail is leagues ahead in this regard. I hope this is a one-off incident since I don't see many other reviewers complaining about these on Capterra. It's a shame though, because the overall proposition is so solid and appealing. Review Source MD Matt D. Owner Computer Software Used the software for: 1-2 years ### "Zoho Mail is the perfect solution for managing emails!" September 19, 2022 4.0 My experience with Zoho Mail can't be faulted, the tools it gives you at such an affordable price for all businesses is incredible. It is definitely a product I will return to time after time for all of my business related email needs. Pros Zoho Mail is an all in one solution for working as a team and alone. The admin panel allows for simple yet powerful management of the organisation's email users and available tools. Group email addresses allow for endless options when it comes to collaboration when using Zoho Mail, utilising private internal addresses, aliases, ticket like threads, and so much more shared with the entire team. The settings available for all features from mail sorting to signatures and alias addresses are endless and extremely useful for managing mail and a business. The best part in my opinion is the pricing, free email hosting for a custom domain with up to 5 users and unlimited aliases/groups, it's more than you could ever wish for, especially as an upgrade is only £0.80/month! Cons Unfortunately when it comes to Zoho Mail, too many genuine emails seem to slip through into the spam bin in my experiences. Also the choice to not allow for mail forwarding on the free plan seems like an unusual choice. The mobile app also feels slightly difficult when logged in with multiple accounts actively signed in. The admin app for mobile is difficult to use and not inline with the quality of the web version too. Reason for choosing Zoho Mail Zoho Mail has the lowest cost with the most sophisticated platform, I could not have chosen any other platform! Review Source Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Zohoo mail is the best tool." July 12, 2022 4.0 Zoho mail has allowed me to have professional, secure, and reliable messaging that meets my expectations. Pros What I liked most about this software is its ability to personalize emails. Everything is encrypted end to end. Cons What I liked the least is despite that anti-spam filters exist, cybercriminals still want to be bothered. Alternatives considered [Oorwin](https://www.capterra.com/p/230112/oorwinHIRE/) Reason for choosing Zoho Mail Because zohoo mail is the best. Review Source BM Barbara M. Software Application Developer Information Technology and Services Used the software for: Less than 6 months ### "My Web Application Development Solutions" March 13, 2023 5.0 Pros Zoho mail lets me offer email services for their contact forms and login/registration processes on websites I build for them. Since I provide the domain names, but not email hosting, this allows me to give the customer basic functionality that doesn't cost me anything, and if they need more than the basics for their business, they are already set up with Zoho to inexpensively just add to what they have without having to learn anything new. Cons Zoho offers so much in services, that I am a bit overwhelmed trying to see if I should be using more of the services for my own business. I haven't called them to discuss anything yet, but they have plenty of documents online to wade through, so I am not worried about their level of service, just a little intimidated by there being so much else offerred. I am glad that the mail part is separated enough that I am able to use just what I know for sure I need. Review Source Rexie M. Director Automotive Used the software for: 2+ years ### "Good web and app based email system" February 11, 2023 5.0 Very good! Very little bugs or issues, good app and lots of automation and settings. Pros Does everything you need it to do, it is cheap and is also included in Zoho one so multiple subscription options. Constant development and new features being added that foster collaboration and strong customer service. Cons Have had one outage in 2.5yrs that lasted a day where emails were not coming in. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reason for choosing Zoho Mail Pricing and features for businesses Review Source Alastair C. Lead Developer Computer Games Used the software for: 6-12 months ### "A very useful and free email and calendar solution for those with a custom domain" May 21, 2020 4.0 Overall my experience with Zoho Mail has been very positive. Its integration with a custom domain was easy, seamless and free which is the real highlight in my experience. It is fast, responsive and comes with a plethora of features and functions that improve the experience. It is clear that they have focused on giving value to their users which is appreciated. I can certainly recommend Zoho Mail for both business and personal use. Pros There are several things I like about using Zoho Mail. Firstly, Zoho allows you to create your own email solution for free using a custom domain. I set up a custom domain on a domain registrar and I searched for a free email solution that let you use your new domain. Zoho Mail was the email solution I chose as the instructions for setting it up for use with a custom domain were very easy and quick to set up. In addition, email hosting using Zoho with your domain is also free, which is a huge plus. I also like that Zoho Mail features several other functions in its email client - including Calendar, Notes, Contacts and Tasks. All of which are useful and make Zoho Mail even better and more intuitive to use. As an email client, it is also extremely quick and responsive as should be expected from a decent email client. I also like that Zoho Mail has a mobile app that integrates seamlessly with your account and sends notifications and functions exactly how you'd expect a mobile email client app to work. In addition, Zoho also has a huge range of preferences, settings and view options to tinker with to customise your experience which is appreciated. Though it can take quite a while to set everything to your liking. Also, as a small aside, Zoho Mail doesn't include any ads whatsoever, which is appreciated. Cons What I like least about Zoho Mail is its user interface. It is not bad by any means and it's fairly clean and intuitive to use - however, it can seem a bit alien and unfamiliar. Coming from other email clients like Outlook and Gmail, Zoho's interface is not as intuitive as these and is missing some shortcuts that I've grown familiar with on other email clients. However, once you grow familair with the interface and how Zoho Mail works, it is perfectly fine for everyday use and could well become your go-to email solution. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I made the switch for two reasons - firstly, I struggled to integrate Gmail with my custom domain and found it much easier to do with Zoho. Secondly, I believe that Gmail's integration with a custom domain comes with a cost (via G Suite I believe), whereas Zoho allowed me to do it for free with no noticable features or requirements missing. Review Source Miguel C. Desarrollador de Soluciones Computer Software Used the software for: I used a free trial ### "One of the best Mails admins with a lot of features" February 22, 2023 4.0 This is a full feature solution to any company mail management and that's not all... you can combine it with a lot of others Zoho services as well. it make Zoho a versatile cloud based service! Pros This is not only a mail administrator, you can get to work your own domain and access to a full featured web mail services (alone with Pop and Imap support) and activate advanced security features like TFA (with a dedicated auth APP that you install in your mobile device) Cons There are almos non "least like" stuff in Zoho that have worth mention. This is a really impressive solution to professional mail management Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail More complete suite of tools. Review Source VR Verified Reviewer Main Coach Sports Used the software for: 6-12 months ### "Professional email with lots of features" April 30, 2021 5.0 Overall, I really like Zoho Mail. It helps us cut the costs down for emails a lot because they offer generous service plans which other companies charge a lot more. And if you are still not sure if Zoho Mail is right for you, they offer a great free plan where you can have 1 domain and 5 emails each offering 5 GB of storage. Pros Zoho Mail is great if you are looking for a cheap professionally managed email service that allows you to have professional-looking emails ending with your domain name. No more @gmail.com for making business. Now customers can see that you are a serious company and you can do more with Zoho Mail than with your previous email. Zoho Mail perfectly connects with other Zoho services and every Zoho service has its add-on which is already integrated into the whole system. Zoho Mail features a nice-looking webmail interface which also has dark mode available. The design of webmail is very modern and to my preference, I like it more than Gmail. A key advantage of using Zoho Mail in large corporations is organization policies. Mail administrators can set up signatures, disclaimers, attachment size limit, and spam settings and even enforce the use of 2FA which all serious companies should be using nowadays if they take security seriously. Zoho even offers a great Zoho Mail mobile app which works great on all mobile devices and systems. It supports adding multiple accounts which is great if you happen to manage multiple email boxes. If you happen to have an email client of your own choice, you can easily set up your inbox in other applications because all popular email protocols are supported out of the box - POP3, IMAP, SMTP. Cons I don't like the search functionality of Zoho Mail. Sometimes it is kinda unhelpful and I find emails I am searching for way faster manual rather than with a search bar. Zoho Mail saves email and associates the first name of a person in the address book based on the first part of the email. Not all companies use the firstname.lastname@companyname.com format and I think that should be considered when using search because sometimes the results of a search aren't great. Also, the translation of the word Forward is translated wrongly in the Croatian language. I already contacted support a few times but they still haven't fixed that. Some less experienced users could find it confusing to forward email because of this poor wording. I know because at first I also was. Review Source GH Gretter H. Tax Accountant Accounting Used the software for: 1-2 years ### "Zoho mail is a great tool" October 23, 2022 3.0 Overall a good tool that had space for some improvement to make it even better, but I love it so far and would really recommend more people to it, if the minor issues were fixed. Pros Zoho mail is a great tool with many other add ons if you are also a Zoho one user. It’s customizable and easy to use. Looks professional as well. Cons It is very difficult to find emails with keywords and sometimes it just doesn’t work. The emails also take a longer time to arrive then with other providers. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Zoho mail, allows me to stay organized with all my other tools in the Zoho one suite. Review Source VR Verified Reviewer Operations Analyst Marketing and Advertising Used the software for: 1-2 years ### "Zoho Mail Review: Efficient Email" February 7, 2023 5.0 Overall, Zoho Mail is a cost-effective solution that provides many basic email features, but it may not be suitable for users who require more advanced features and customization options. Pros Efficient Email Management: Zoho Mail provides a clean and user-friendly interface, advanced spam protection, and collaboration tools for teams, making it easier for users to manage their email.Affordable: Zoho Mail offers an affordable email service for individuals and small businesses, making it a cost-effective solution for those who need an email service.Secure: Zoho Mail provides advanced security features, such as two-factor authentication and encrypted email storage, to protect users' data and information.Integration with Other Zoho Apps: Zoho Mail integrates well with other Zoho apps, such as Zoho CRM and Zoho Calendar, allowing users to streamline their workflow and manage tasks more effectively.Custom Domain Name Support: Zoho Mail allows users to use their own domain name for their email address, helping them establish their brand and professionalism. Cons Limited Customization Options: Some users may find that the customization options for Zoho Mail are limited, and they may not be able to personalize their email experience as much as they would like.Lack of Advanced Features: Zoho Mail has many basic email features, but it may lack some of the advanced features that are available with other email services, such as email categorization and prioritization.Limited Customer Support: Zoho Mail's customer support options may be limited, and users may have to rely on online resources and forums to get the help they need.Integration Issues: While Zoho Mail integrates well with other Zoho apps, some users may have trouble integrating it with non-Zoho apps and services, which could limit its usefulness. Switched from [Thunderbird](https://www.capterra.com/p/230507/Thunderbird/) We switched due to great UI and multiple features of Zoho Mail Review Source Felix J. Systems Administrator Accounting Used the software for: 2+ years ### "Great for basic capabilities, lacking integration with other suites" September 9, 2019 4.0 Zoho Mail was a very solid experience during the time I used it for over 5 years. It was mostly stable with no major issues whatsoever. The setup was straightforward and I didn't have to switch into the "admin" role during day to day very often. It was quite set-it-and-forget-it for basic email duties. However, as time went on, their email solution and other included goodies felt more and more limited. With everyone using the big names of Gsuite and O365, still being stuck on Zoho's unheard of platform seemed more work than it was worth. It's a great (free under 5 users) product​ if you're not looking to do anything fancy, and only care about basic functionality. Pros Zoho Mail worked well as a provider for my email on my custom domain. It has all of the features you would need out of a typical email provider, like Gmail​ or Outlook. It was simple to set up, just by adding an MX record into my DNS which took until 5 minutes. The UI is simple but powerful, and their advanced search tools helped me find emails from long ago that I wouldn't be able to find otherwise. Since my only user was myself and an additional service account for miscellaneous sending purposes, I was using the "free" version, which is fully featured, but limited to 5 users. While the free version includes quite a lot of mail features, it is ultimately limited on mail storage, eventually causing me to move away. The free version also included access to some of Zoho's other products, including their contacts and calendar suite (expected with any email provider these days), as well as their office suite (think Word/Excel/Powerpoint). These were nice features to have included, but I ultimately did not use them too much, except for Contacts and Calendar. Cons Zoho is the underdog in the category of SaaS business suites, competing against GSuite and O365. While the product is fully featured and includes plenty of powerful tools, what it lacks is widespread support and integration, which ultimately made me move to O365, after using Zoho for 5 years. Their propriety storage and document solution are​ basically unheard of compared to Office Online (with OneDrive) and Google Docs (with Drive). Their IMAP/POP3, CalDav, and CardDav solutions are basic and fragmented, though the features are there. Furthermore, with the free account, I didn't get/expect any customer support so any problems were left to myself to fix (not many came up anyways). Primarily, you lack integration with third parties and industry leaders with their services. They don't provide many plugins or connectors to external parties, and when they do, the options are lackluster. Don't expect to be able to automate things with Zoho. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Zoho Mail While just getting started with similar business suites, the choice for Zoho was clear, since they offered a generous free tier. Review Source TF Terence F. CEO Retail Used the software for: 1-2 years ### "A terrible email provider that should be avoided. " January 17, 2023 1.0 Horrendous and completely unprofessional. Now I see why people go to google or outlook. Great for free. If you have to pay we suggest you go to a professional company. Pros It’s cheap. That being said. You get exactly what you pay for. Cons Complete and utter incompetence. Every time any of our employees travels out of the country zoho turns off the emails. We have had staff with multiple trips where important business emails were missed as they didn’t receive emails nor was anyone at the company notified. We had a customer support agent \[SENSITIVE CONTENT\] who utterly useless making this situation right. You would think that this would have been resolved during the first few trips but oh no. Every single trip it happens. If you have a small business I would seriously avoid using this company. You get exactly what you pay for. Reason for choosing Zoho Mail Price and personal recommendation. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Heard good things about zoho. Learnt first hand how truly terrible they are. Review Source Similar Products Featured ## Related categories [Email Management](https://www.capterra.com/email-management-software/)[Email Security](https://www.capterra.com/email-security-software/)[Secure Email Gateway](https://www.capterra.com/secure-email-gateway-software/)