# Page 7 | Zoho Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Zoho Mail the right Email Management solution for you? Explore 1063 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174694/Zoho-Mail/reviews --- Zoho Mail 4.5 (1063) [View alternatives](https://www.capterra.com/p/174694/Zoho-Mail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Zoho Mail ## Showing most helpful reviews Showing 151-175 of 1063 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer SEO Expert Marketing and Advertising Used the software for: 1-2 years ### "Efficient and feature-rich Email Solution" August 19, 2023 5.0 The collaborative features have improved our teamwork within the organization and Zoho Mail kept my inbox clutter-free and allowed me to focus on more important tasks. Pros Zoho Mail has redefined how I manage emails for the better, Its intuitive interface and seamless integration with other Zoho apps make email communication a breeze. I love the Zoho Mail mobile app also, it's well-designed and functional, allowing me to stay connected on the go. Cons While Zoho Mail is a powerful platform, the customer support and occasional technical hiccups could use some improvement. Overall I had a great experience with Zoho Mail. Review Source NS Nilesh S. Director Wholesale Used the software for: 2+ years ### "Regular user of zoho mail since 2018" November 14, 2023 4.0 I am very happy with using it since 2018....I shal recommend it to use it ones you will forget gmail and all. Pros It is very easy to use and can be use in mobile as well... So no need to moniter desktop for mail, It is as easy as to handle wallet in pocket . Cons There is no such thing as regular user I found in zoho mail. Alternatives considered [Church Windows](https://www.capterra.com/p/2670/Church-Windows-Software/) Review Source VR Verified Reviewer Group Commercial and Sales Director Information Technology and Services Used the software for: 2+ years ### "A reasonable email client" January 9, 2024 3.0 Pros Zoho functions well at its core, it fulfills the minimums for whats required. Cons Very difficult to setup with external softwares, they are focused on keeping you within their own ecosystem, CRM etc. This is paywalled and a detriment to their product. Reason for choosing Zoho Mail Mostly a price related decision in early stages of company. In future I'd probably swap to a paid alternative from Google etc Review Source DD Dakota D. Co-Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "A learning experience that has helped me better understand the managing the finer points of business" June 18, 2018 5.0 I ended up learning a lot about the finer points of running a business. By being able to set up my own FREE email server, I now have my own "place" to host all of my work related emails, organize them to my liking, and further share it with the rest of my employees. With the Streams folders, it makes general communication between employees quick and easy, and moderated for appropriateness. It's an incredibly secure way to build a platform for business related communication, both with customers, and with my own team. Overall, this is one of the programs I accredit my budding success (and sanity) to. Pros The amount of internal organization this software has, has propelled the rate at which I'm able to get work done. I absolutely love the way you can filter through your emails based on an almost mind boggling amount of search fields. I especially love the attachment filter, as so many of my emails have pictures and PDFs. Even further, the interface for the server is very legible, and as you click through to your emails, the new windows cascade and expand to the right, making it easy to quickly scan for necessary information. The extra applications/plug-ins such as Group Calendars, Streams, Tasks, etc. make internal company communication SO EASY! Honestly, I could talk about the inter-connectivity of the software all day. Not to mention, it's very easy to configure your email with a custom domain server, and as a webmaster, that's just one less headache I want to deal with. Cons I first started using Zoho Mail when I was still learning how to write basic HTML and CSS code, and at the time there was a bit of a learning curve for myself when it came to the initial setup of the product. Some of the vocabulary I had yet to learn was throughout the email client, and made it somewhat hard to understand exactly what I was doing. With that being said, Zoho has literally hundreds of resources that are both directly from the company, and from other reliable sources, on how to overcome the "language barrier" and take you through the setup process set by step. So, although there is a learning curve with certain steps, there's still innumerable amounts of resources to help you through the process. Review Source DM Dakota M. Developer Computer Software Used the software for: 6-12 months ### "Inexpensive Mail Solution" December 25, 2021 5.0 My overall experience integrating and using Zoho Mail was good. The support was a little slow when I had issues but answered any questions I had fully. Since we have a simple use case the limitations weren't a big issue but they may limit us going into the future. Pros Integrating Zoho Mail into our simple use case was fairly easy. We required a way to send and receive email under our own custom email and Zoho allowed us to do that. They provid the IMAP/POP3 protocols so we could send and receive email without having to switch from Gmail. Cons I didn't like that I would have to purchase more email accounts to setup extra inboxes. We needed this service to replace the email service offered by a shared web hoster which allowed us to create unlimited accounts as long as we didn't exceed our storage limit, so it was a difficult limitation to get used to. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Zoho Mail Other email solutions were either too complicated, too expensive, or targeted towards mailing lists rather than simple communications like we needed. Zoho Mail didn't require us to pay extra for many featured we would never have a use for. Review Source Camilo C. Talent Acquisition Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Productive and simple." November 6, 2022 4.0 My overall experience with Zoho Mail has been great. For my business is my point of contact. Pros Is one of the most used emails for business. Is easy to use. Easy to understand. Easy to management. That's really good considering the cost-benefit. Cons I believe they can improve in the landing view. Still seeing as an old email. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Zoho Mail Gmail and Outlook. Review Source Miguel M. CEO Retail Used the software for: 2+ years ### "The Business Email All Needed" September 10, 2023 5.0 My experience is excellent with them and their customer service is very attentive and always available to solve all problems. Pros Zoho Email is the most complete email management tool on the market since it has all the tools and includes the connection with the Zoho app catalog, in addition, it is easy to use on all platforms. I use it daily for both of my companies. Cons You do not have a volume purchase offer on your account have a package that sells a user quantity at a discount Review Source VR Verified Reviewer Legal Advisor/Founder Legal Services Used the software for: 2+ years ### "Honest Review of Zoho Mail." May 25, 2022 4.0 It is easy to setup and the interface is easy to use. If one is looking to start ones business journey quickly, this product is what you need. Pros I love the fact the free option allows for quick access to ones mailbox management, allowing one to setup a professional email in a matter of minutes. Cons I would appreciate the POP3 option in the free version. Reason for choosing Zoho Mail Zoho Mail was cost effective and provided me with exactly what I needed without breaking my business budget. Review Source Yasith P. CEO Computer Software Used the software for: 1-2 years ### "Good for Startups trying to keep the cost low but there are issues" February 21, 2023 3.0 Zoho is definitely okay to use to start with for companies and also if you use emails lightly. But you will feel the difference if you move on to a pro software like Google Workspace. The overall experience needs to be improved in Zoho. Pros The cost was the main thing I liked about Zoho mail. It was just a dollar per user with limited storage. For startups getting started it is always good to keep the cost low. So zoho did work for us in the first two years. Basically does the work. Cons The overall user experience is not that great. It looks outdated. Sometimes emails do not sync up well. Also, it is easier to use google login when signing up for services rather than using a custom email. For example, if you are given access to a google doc for your work mail it is really hard to access that document because you do not have an account in google for that mail. Setting up email clients was harder as well with IMAP configurations. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Zoho Mail It was way cheaper than them Review Source VR Verified Reviewer Dirección Online Media Used the software for: 2+ years ### "Hay otras opciones mejores " August 4, 2023 4.0 Se utilizó por varios años, pero decidimos dejarlo de usar, pues limita la comunicación externa con clientes y demás. Lo que es esencial para la organización. Pros Permite gestionar la mensajería interna y externa de la organización. Ayuda a tener control sobre la información de los colaboradores. Cons Es limitado frente a otras opciones como Google, no permite integración con funcionalidades externas por ende, hay que tener herramientas de otros proveedores para poder tener una comunicación con clientes y otras personas. Review Source JJ John J. Owner Construction Used the software for: 2+ years ### "Excellent Product for the Best Price!" February 18, 2024 5.0 A blessing. I have been blessed to have been able to use this service without a cost. Pros The first thing I liked was that it was free. I have a small business and I needed something to help get me by. This company has been a blessing for the past few years I have used it. I cannot afford to pay for a service like this. I am pleased with how well it compares to other, paid services like Microsoft. Just as good if not better. There are fewer privacy issues. Cons I do not have any negative things to say. Reason for choosing Zoho Mail It was free. It was available to use at no cost and they have a great mobile app as well. Review Source Noah B. Owner Photography Used the software for: 1-2 years ### "Favourite Email Client" February 28, 2024 5.0 Pros I like that I can set up businesses with 5 free domains at no expense to myself. Cons I don't like the layout the most and how when I use it on my laptop screen and have multiple tabs open it cuts even the first one off. Review Source AO Adeniran O. I.T Administrator Outsourcing/Offshoring Used the software for: 6-12 months ### "My Experience With Zoho" May 28, 2024 5.0 Pros The integration and ease of use, bringing in my other team as an administrator, and managing their workspace from my admin console, I'd say, are top-notch, whereby I could assign passwords and others to my team. Cons Currently, Zoho has been meeting my email security and management needs, and their is nothing not to love about it. Reason for choosing Zoho Mail Through research, I discovered Zoho Mail would give me the best security and email management needed to avoid future attacks. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Gmail](https://www.capterra.com/p/202338/Gmail/) My company's email was hacked and attacked through spam Review Source Dennis I. Used the software for: 1-2 years ### "How can anyone go wrong with exceptional service and support? After all, it's FREE. " April 29, 2016 5.0 Have utilized Zoho for a few years now. Found it available as an alternative to gmail with concerns for privacy and available support. Even though back in those times Zoho did not offer any mobile apps, I found Zoho to be be of a great value and strong potential to build a great value proposition to their users. And... My expectations came to fruition. Zoho has not let me down. Today I had to find out why one of my messages (an important one, if I may add) was not delivered to a recipient. I copied the subject, time stamp, "to" credentials and sent it to support@zohomail.com. 12 hours later I received a thoughtful and thorough explanations (with visual data backing-up) on why my e-mail WAS delivered, but recipients server filtering out and deleting it through their spam protection. Steps were offered to remedy such instance not to happen in the future. I was "floored..." Today I have noticed that their Android and iPhone apps are present and function very well. Integration with mail clients is a breeze to configure. "Cloud" and support of such is available and we have no issues using it. Overall, I'm impressed with Zoho and their growing pains are very limited. From user perspective - I have not noticed any hurdles or bugs or goofy approaches to simplified mail service approach. Their new e-mail interface was not pushed onto me, but suggested to use. Still not sure if I like it and the option to revert to "old" and proven interface is still there for me in case I change my mind. How can anyone go wrong with such service if it is FREE, I thought?! When I'm asked to provide my e-mail, I proudly spell out "@-Z-O-H-O.com" and questions follow - "What is Zoho?" My typical answer is - "One of my best kept secrets..." I was one of the first to sign-up with gmail and am glad I discovered Zoho to be one of their first users as well. Give them a try - they are working out their support streamline and response SLAs are acceptable. Pros Free Short support SLAs Android, iPhon apps Ability to scale up or down in pricing depending on your needs Stable mail platform Courteous and Polite associates Cloud storage Many options for businesses for paid and free accounts Cons None that I have found so far Review Source Hafizah S. Assistant Manager Business Development Telecommunications Used the software for: 2+ years ### "Zoho Mail is what i needed" June 5, 2021 4.0 Pros I liked most of the features that Zoho Mail has to offer, especially when it comes to maintaining my e - mail web domain and setting it up with this software. Other Zoho ecosystem tools, such as Zoho Storage and Zoho Docs, are also compatible with Zoho Mail and can be conveniently integrated. Cons This software is difficult to use or set up a new e - mail web hosting efficiently, particularly for an inexperienced user. There are just too many steps required in setting up something that should be simple. In comparison to the web browser version, the software for android platforms is also not very responsive. Switched from [SpamTitan](https://www.capterra.com/p/168436/SpamTitan/) SpamTitan has no functionalities to managing or setting up a custom emails. Review Source Syazwani I. Talent Acquisition Executive Financial Services Used the software for: 1-2 years ### "Good with organizing emails" February 23, 2021 4.0 Zoho Mail is better than my previous email hosting that my domain hosting has provided. There are option to access my mail from my mobile device, which i like very much and can access it from anywhere. There are also a tools to have a quick chat with my contact list. Pros Sending and receiving emails with Zoho Mail has never been a problem so far. Adding contact list in bulk is very possible and can work in multiple type of file format like .TXT and excel. Creating a template for my email like footnote and signature is easy and has many option like font style and color to customized it. Cons There are limited user that can be add for the domain, and will include more fees to add more user. Adding a domain is not easy as it should be, the MX records is not easily recognized by this software and keep showing error. There are no detailed manual to the problem that I face, and only after seeking support from the customer service the problem is fixed. Review Source oscar alberto C. Supervisor de mantenimiento Education Management Used the software for: 6-12 months ### "The most economical option with more options in email" October 31, 2018 4.0 In general, work with zoho is good, despite the points against, the mail of zoho has all the options to be an excellent service provider, the mobile and web versions I think are the best, has multiple options and On the other hand, it offers the free option to host the business mail of your company if you have your own domain, but depending on the domain it can be for 25 accounts or less. Pros What I like about zoho mail is that it is an excellent alternative to traditional email providers, it offers you a service without any publicity which is very much appreciated, you have the option to open a personal email with zoho or if you prefer an email business at very competitive prices, zoho interface seems very clean and functional, you can modify it from the configuration, which has many options to change and customize your email, has very practical modes of notifications as it groups you emails electronic devices according to the order of priority given to them, so that they are ordered and ready for the corresponding reading. It has a version for each device that is needed and it really is very practical and the emails arrive instantly. Cons What I do not like is that in the free option you do not have the pop and imap options are only available for the payment option so it is impossible to use the zoho client to receive or send your emails to other platforms if you do not make a payment and you subscribe to their service, on the other hand the pc client is quite deficient, it is a web version of reduced proportions, and you can not configure other accounts unless you close the session of the main account. Review Source LJL Liezel Jane L. Finance Officer Consumer Services Used the software for: Less than 6 months ### "Zoho Mail Review" February 11, 2024 5.0 User-Friendly Interface. Can set reminders to follow up on emails that require further action or attention Pros I find it intuitive to navigate. Appreciate the responsiveness and helpfulness of the support team in addressing their queries and issues. Cons Still figuring out Cons. I am a new user Review Source Amanda T. Co-Founder Financial Services Used the software for: Less than 6 months ### "Shared inbox is awesome but search function is not great." November 3, 2022 3.0 Overall we are happy and willing to continue onwards through the learning curve, trusting it will get easier OR we will develop work arounds to comfortably use and navigate the software. Pros We searched out high and low for reasonably priced software that would allow our team to share email. Our VA is who manages all the accounts and our old software wasn't reliably allowing her to see emails she needed to. So for that function, we're very pleased. Cons The entire layout feels clunky and the search function is extremely hard to use. I can't seem to find any email I search for, which is very frustrating. It also put a bunch of emails into "quarantine" which meant we missed really important client emails and missed opportunities. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail Pricing and a few of the features. Review Source Héctor N. Scientific DIrector Marketing and Advertising Used the software for: 1-2 years ### "User-friendly experience" August 13, 2023 5.0 Zoho Mail has exceeded my expectations. It's a reliable and feature-rich email solution that has enhanced my productivity and communication efficiency. Pros I have been using Zoho Mail for my business communication needs, and I must say, it has greatly improved my email management experience. The features offered by Zoho Mail are impressive and user-friendly. Cons the process of importing and organizing contacts could be more intuitive Review Source Devyani S. Customer Relationship Associate Banking Used the software for: 1-2 years ### "A must have business email management tool for startups and early business owner for email marketing" July 23, 2022 4.0 All in together, this email management tool is better than other tool I used to have in my previous years in company. I can send any type of emails to any clients with monitoring of email opening or bouncing from inbox. I have never had problem of spam folders as it gets delivered directly into inbox. Pros I loved their user interface, which is a pretty looking dashboard with lots of colors to distinguish failed and successes emails. I can analyze bounce rates on email so that I can change my efforts towards email campaigns. And, they have lots of templates to edit and send over email with different purpose like promotions, simple reply to query. Inbox can be filtered easily with one click, like in Gmail. Cons There is no IMAP or POP3 for my free account that help me to add my own business email, instead I need to use their subdomain email ID that doesn't look professional a t all. Review Source VR Verified Reviewer Chief Executive Officer Accounting Used the software for: 2+ years ### "Best Free Company Email Software" July 27, 2023 5.0 I highly recommend this software. Its easy to use and has all the features of a top rate email software even with the free version. Pros It always for easy management of company team email accounts Cons Storage is limited in the free version. I am not sure if there is a feature to backup emails off the zoho server which would be an excellent solution to this issue. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Zoho allowed me to create email accounts with my domain name free. Review Source Lalao R. Freelance Internet Used the software for: 2+ years ### " An email application for business" October 6, 2022 5.0 I find Zoho Email to be an excellent platform for creating professional emails. It also provides a mobile application that allows me to check my emails, when I am on the go. This is a great solution for me because it allows me to stay on top of my work even when I'm not at my desk. Pros I use Zoho mail for my professional email hosting needs. It is secure and encrypted, which guarantees the confidentiality of my exchanges with my collaborators. I adopted it because I really liked the idea of creating email addresses that use my company's domain, which allows my contacts to identify me. This facilitates our exchanges and makes us more productive. Cons I have not encountered any particular problem with Zoho Mail, I feel it does the job it is asked to do. Switched from [Direct Mail](https://www.capterra.com/p/128355/Direct-Mail/) I can work with several operating systems: Mac, Windows and Linux using Zoho Mail Desktop Lite which is the desktop application of Zoho Mail, while Direct Mail is an application for Mac. Review Source Jem C. Founder & Director Media Production Used the software for: 1-2 years ### "Underrated piece of software, with generous options for small businesses" June 1, 2019 4.0 Zoho has been one of the best choices we've made with our business so far, in that it provides a high-end product for a free or extremely reasonable price point. It's allowed us to professionalise our output from day one, and has a full suite of tools which you would need. I would recommend this to anyone looking to start out. Pros • For small businesses of up to 10 users, Zoho offers a free option, which isn't limited by time frame. This has been a real game-changer for us to be able to access these kinds of tools for free. • The software has all of the features you'd expect, but also a lot of tools which are really useful for me as a start-up owner - for example, the ability to be able to schedule mail ahead of time. • The app has been vastly improved recently, looking much cleaner, with several customisation options. • I've rarely had cause to interact with the customer service team, but when ringing up on the phone, I get straight through and they're able to give me a solution fairly quickly. Cons • There isn't yet the ability to manage multiple domain names in one account, which would be a feature I'd like to see. • There have been occasional periods of downtime, however, this has been only a few times in the last few years. • When I first opened the account, I did have some problems with emails sent out going into spam, but the team have now provided some comprehensive steps on opening an account on how to avoid this. Review Source Gbenga S. construction manager Civil Engineering Used the software for: 6-12 months ### "Review of Zoho Mail: A Versatile and User-Friendly Email Solution" February 8, 2023 5.0 Pros I enjoy its seamless integration with other Zoho tools, such as Zoho CRM and Zoho Desk, which can help streamline workflows and improve productivity.I use its business tools, it has a customizable interface, and robust spam and security features. it is easy to use, with a user-friendly interface and an array of productivity features such as task management, and allows payment in my country's currency helping me beat delays in payment and continued use of the software Cons I do not have a personal issue with the software but there are certain advanced email features missing and its user interface is too cluttered which can be overwhelming, Reason for choosing Zoho Mail I have found that the customizable interface and robust spam and security features of Zoho Mail make it a standout product in the crowded email market. The integration with other Zoho tools has streamlined my workflows and improved my productivity. Furthermore, the ability to make payments for Zoho subscriptions in my local currency has eliminated payment delays and ensured the continued use of this fantastic software. Review Source Similar Products Featured ## Related categories [Email Management](https://www.capterra.com/email-management-software/)[Email Security](https://www.capterra.com/email-security-software/)[Secure Email Gateway](https://www.capterra.com/secure-email-gateway-software/)