# Page 5 | Zoho Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zoho Mail the right Email Management solution for you? Explore 1057 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174694/Zoho-Mail/reviews --- Zoho Mail 4.5 (1057) [View alternatives](https://www.capterra.com/p/174694/Zoho-Mail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Zoho Mail ## Showing most helpful reviews Showing 101-125 of 1057 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kelsey B. IT Specialist Public Safety Used the software for: 1-2 years ### "Th Best Bang For Your Buck" May 30, 2023 5.0 The entire experience has been amazing. Pros Zoho Mail and the entire Zoho suite are easy to setup, use, and manage. From onboarding to faint operational use, there isn’t another service that can match it. Cons I really don’t dislike anything about Zoho Mail. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reason for choosing Zoho Mail The affordability, ease of use, and numerous features were the selling point. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Needed something with more feature, at a reasonable cost. Review Source AK Abrar K. Survey Programmer Market Research Used the software for: 6-12 months ### "Great mailing application with few limitations." July 21, 2021 3.0 I have used this application for my professional use and it worked really well, but had some limitations. The signature feature is very good and customisable. We can send auto-response when away. Pros The free version covers enough features for a single user. The interface is smooth and we can customize the inbox to some extent. It displays images and other HTML content nicely. The email organization is very good and have a good search/filter option. Cons The spam detection rate and the spam blocker is not so good. Most of the time important mails are sent to spam folders. The mail loading is slower when compared to other competitors. The set-up of this application and it's server is very complex and can't be done by everyone. Review Source Alex P. Systems Analyst. Telecommunications Used the software for: 2+ years ### "Reliable and very secure email hosting service." May 19, 2023 5.0 Since we use Zoho Mail, we can collaborate and communicate with total tranquility and full confidence with team members and customers when required, we can share very easily all the information concerning the development of activities in our work environment, without having to worry that it can be violated, all thanks to the protection methods that Zoho Mail imparts that are highly secure and foolproof and with the advantage that all our information is hosted on Zoho servers, really the overall experience of using this service is very pleasant and positive from all points of view. Pros It is an excellent email hosting service, it is easy to implement and use, it is suitable for anyone to use regardless of their level of technological knowledge, it provides all the necessary security to keep information safe, it is flexible, it allows you to create personalized and professional looking email accounts, it provides an intuitive and very tidy UI in which I can navigate smoothly and quickly find what I need, its seamless integration with other native tools is exceptional and allow us to complete our work activities quickly, not to mention how it favors team collaboration. Cons I have been using Zoho Mail for several years and I have not managed to find something to dislike, to be honest Zoho Mail provides us with everything we need:1- Security: our information is always safe.2- Accessibility: we can easily and quickly access the information.3-Organization: all the information is in order.4- Easy to use5- It favors the collaboration and communication with our work team.6- It is a stable solution.7- Its great capacity of delivery.8- Its technical support is timely and very efficient.Zoho Mail meets all our expectations and does an excellent job as an email hosting service so I have nothing negative to comment. Review Source TS Tomasz S. Company Director Education Management Used the software for: 2+ years ### "Zoho Mail: feature-packed, customizable online e-mail client " January 28, 2021 4.0 It was a great service until Zoho decided completely revamp the interface a few years ago. Someone somewhere said Mobile First as if desktop users went extinct from Sunday to Monday. But if your job is to reply to 300 email per day, you do rely on desktop! So the revamp had a lot or me-too, half-baked ideas borrowed from other email providers that were implemented in hurry with no respect to users. There was a bloodshed on Zoho boards and Zoho started closing threads as "solved" (as you do). The technical support response time went from days to weeks. Zoho approach was: "well, try using it for some time, get used and we are sure you will like it!" Nasty. For some time I went back to use the email client on my server. Then, very slowly, step by step, Zoho started improving what they broke in the first place. Rolled back a few old features. Added a few new ones people have requested for months. And you know what, it is a great email client now, admittedly better than it was, even though some problems have never been fixed. All in all the major crisis it is a happy marriage now. Pros It is a reliable email client that lets me send and receive emails from multiple domains. I rely on templates a lot and they can be neatly nested. Importantly Zoho is ahead of Google when it comes to features such as scheduling emails for example (because a group of avid users, including myself, kept bringing this up on forums and finally Zoho took it up or so it seems to me anyway). Tagging and flagging works like a charm, you can have multiple, nested folders, multiple signatures. Also, threaded view is an option that can be easily turned off, which I do really appreciate as I still have not figured out how to turn it off in Gmail. Finally, the technical support is prompt and helpful. Cons My biggest gripe is that you must have one domain parked on Zoho to be able to use it. Secondly POP3/SMTP/IMAP are supported so you can send and receive emails from other domains, too, but you won't avail of collaborative features of Zoho Email. I was told by Zoho tech support that unless I move the domain to Zoho, I won't be able to set up a master email account from which I could push or tag emails for attention of other staff. So we do keep forwarding emails as if 90s were not over yet! The reason why I am not moving the domain to Zoho is my past experience with Zoho. Admittedly over the years the service is much more reliable with less or literally no downtime, but I did suffer in the past and I do prefer to keep the copies of emails on the server that is not with Zoho just in case. Finally, the mobile app - many features are not part of it. So you need the desktop after all. I rely on desktop anyway but it is shocking that in this day and age, Zoho does not get mobile experience right Review Source RW Roger W. Niche Growth Facilitator Writing and Editing Used the software for: 2+ years ### "Powerful and Easy to Use Email" October 9, 2022 5.0 This solved my problem with spam control, and more reliable email delivery. Zoho Mail is a powerful, yet easy to use email service that provides a number of features for me as business (and private consumer) user. It offers excellent scalability, making it perfect for businesses with large volumes of email traffic. You can also use Zoho Mail to create and send newsletters, as well as manage your contact lists. The service integrates well with other Zoho applications, making it easy to keep all of your data in one place. I migrated all email accounts from cPanel services, which was an incredible bonus! If you're looking for an affordable and reliable email service for your business, Zoho Mail is definitely worth considering. Pros It's easy to scale as business and the number of employees grows. Also it handles large volumes of email very well. Just about the best anti-spam email every used (in my opinion). When needed, it's easy to integrate with other Zoho (and outside third party) applications. Super easy to migrate cPanel based email to this product. Also... It's ridiculously affordable! Cons It would be nice if there was a more initiative UI to authenticate custom domain names. It's not difficult, but can be a bit fiddly to do for someone that has no knowledge. Switched from [Proton Mail](https://www.capterra.com/p/201276/ProtonMail/) Required a more robust service, that scaled well and was able to connect with other applications. ProtonMail is a great service, but was very privacy focused (and expensive). Review Source Benjamin J. Director of Information Technology Automotive Used the software for: 6-12 months ### "Overall a great email solution but with it's quirks" March 27, 2019 4.0 We switched from an isp hosted email account because after many years the isp could not keep up with the times, were lacking ssl support, storage space was obismally small, and support took days to solve even the smallest issues where I could actually determine what needed to be fixed on their end before they could. Zoho mail has taken all of that off of my plate, allowed me an easy way to manage most features company wide in single steps, and anytime I had a question support was always available to help, and even if their support couldn't fix problems we were having (such as the streams function) they have always been polite, professional, and eager to help any time of day or night. If you're looking for an inexpensive but feature rich email suite for your company or even for the individual I couldn't recommend these guys more even with the minor quirks we have experienced. Pros The value for the money is obvious once you start using the software. Features for even the lowest tier paid plans include white and black lists, spam filtering, mailing lists, custom groups for email accounts, and a plethora of other things. Absolutely worth the measly cost they charge per year. Out of the box you have full control via the admin panel to enable or disable pop or imap, create unlimited aliases per email, add signatures and company wide disclaimers to emails. They have their own web interface, desktop and mobile applications that come included as well. One if my absolute favorite features is the zohomail admin application for mobile which allows me to, in seconds, change any employees password if they forget it regardless of where I am. Ssl, dkim, spf, are all available out of the box as well. Cons One of the most frustrating features of the software is the Streams feature. You can compare this to an email client trying to merge email with their own version of social media. For those looking for a feature such as this it may not be a huge issue for you, however I run IT for approximately 100 users and not a single person wants this feature, the problem being is it comes turned on by default. Shut it off you say? If it were that easy I wouldn't be so annoyed by it. There is no admin level switch to turn off streams company wide. To do so every single user must individually log into the web application, find the streaming filter, and shut it off manually one by one... The stream feature creates 2 folders called notifications and newsletters automatically that begins sorting mail based on zohos own specifications. If you have employees who are older and not tech savvy it is extremely difficult to train everyone to check 3 different folders (including inbox) for their mail when everything use to be located in the inbox alone. After browsing through forums, support threads, etc it appears many companies and users have begged for an off switch company wide due to the exact same issue we still are plagued with for years now, however nothing had been done to rectify this time consuming and hassle of s "feature". Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Great email service that links easily to the rest of the Zoho suite." October 7, 2022 5.0 It is an excellent email service for business or home users who don't need a full Exchange server, Office365 system etc. It has plenty of storage space so that you dont have to keep deleting emails or having the risk of not being able to send or receive a critical set of mails because you have ran out of space. There are plenty of upgrade paths at a reasonable figure per month so that it can grow if you need to expand without having to switch to another company. Pros The email service has a very generous mailbox size and a lot of features even in the free version. The webmail works very well and the apps you can download for your mobile devices seem to perform with no glitches so far. It has all of the features you expect from an email service including standard email, calendar, tasks, contacts etc and the webmail even has a handy Remote Work feature that allows you to clock in and out and log the time you are spending on a task. It has the usual software programs for Mac, Windows and Linux so you dont need to purchase a dedicated email program to send and receive your email. Cons The calendar feature does not work in the webmail section when on an iPad outside of the normal app. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/)[MyWebsite](https://www.capterra.com/p/170967/1-1-MyWebsite/) Reason for choosing Zoho Mail We use a lot of their services and they work so well together that it was an obvious choice to use their email as well. Review Source Mohamed E. Compliance Analyst Banking Used the software for: 6-12 months ### "The Best Mailing and Scheduling services " November 29, 2021 5.0 My experience with Zoho services is amazing especially Zoho Mail and Zoho meetings, it's not only just mail Service but it go more further in time and task management and easily connecting with team members at any time like open channel Pros Zoho mail is combined with all zoho services especially Zoho meetings so it allow all services to be added in the same server with same user and mail address so no need for extra mails and users as all are same in this services Cons The mail capacity and archiving process , The mail capacity need to be increased as it's not provide the full capacity as another competitors provide Review Source VR Verified Reviewer Managing Director and Founder Graphic Design Used the software for: 2+ years ### "Email Hosting in Constant Revamp Mode" April 3, 2019 4.0 Since I am an active user and recommend this to my clients, I would defintiely say it's worth it, despite the spam stuff. Junk mail will be a pain no matter what. The interface is pleasing and I do notice they are constantly working to make improvements and updating things Pros I use this daily and it's great. It is totally separate from my website hosting email and with a few settings on the server & on my domain registrar, my mail was set up. I use it on my local computer/devices OR I can also login and manage email on the web. I set up folders, filters, blacklist/whitelists, and love that I can create an alias email to give out if I don't want someone to have the private email. Their support is good, despite taking a few days to get a response sometimes, but they are very friendly and always want to help you solve your problem. A few times, i've gotten phone calls and they've accessed my screen to help me troubleshoot an issue they aren't able to replicate which is miles above other support services these days. If you choose, you can also use several other features like their contacts manager, calendar, tasks, and several other Zoho branded products (some free, some not). It's straightforward and basic but to be clear: this is not a replacement for the mail system hyou use on your comptuer... it is an email HOSTING service = where your emails are stored. You still need to use an app on your computer/device to send/receive messages. HUGE Pro: move to a new web host is a. All I need to do is change a few MX records at my domain registar, I never have to worry about losing email. The steps involved "may" require help but not hard to do. You can set up a spam management system to either allow, bounce or quarantine msgs. Cons It seems like my email sometimes appears to be offline in my computer mail app. It's usually brief but it happens. The more recent setup for anti-spoofing settings were a pain in the butt to set up and I had to contact support for help b/c their instructions were wrong (but, like I said, they did help me and were eager to please). The spam filtering feels limiting. I can only block emails/ domains. I wish I could add a spam filter based on subjects, keywords or phrases to swipe them in one action. The type of spam that we seem to get with the same topic yet comes from infinite number of addresses makes it a huge pain to manage. You have to login, go to your Control Panel & add the addresses/domains to the blacklist. If I could do this based on the subject line or keywords, I'd have to do this less often. I drown in emails & too many still get through (even if in my Junk folder), I don't want to ever see them. Then, I seem to get a lot of false negatives. Legitimate people sometimes do not get through & again, need to check the spam settings, add them to the main whitelist & check the quarantine folder. These are more recent changes but it's increasing the time I spend, instead of reducing. Review Source RR Rodolfo R. General Manager Computer Software Used the software for: 2+ years ### "Cost/benefit is insane, you will always get more for low price" August 19, 2021 5.0 I’m able to handle all my official business communications though Zoho email, even the smtp part to send emails from my site. Pros I loved the capability of have a free tier with enterprise ready functions, how I started as a freelance and be able to setup a “virtual” team right away it was insane, be able to use different personas in one Emil in incredible. The search functionality is amazing too, how you can filter by persons, attachment, content etc, the tus just great. I love the spam protection, it is so good, even categorize common emails that you receive frequent, just be aware need to add those to white list. But is better that way instead of lead a spam email to reach out to you. Cons As a newby when I started, it took me some time (not much) to set up, specially the look and feel with my logo. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I did not want to purchase the whole suite just to use professional email Review Source Dedre M. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "A simple email client that is far more superior to any other" February 13, 2023 4.0 I love Zoho mail. It is easy to use and even the free version has so much more functionality and support than GMail for example.Inbox management is convenient, especially the option to use aliases for different email inbox delivery. Pros I started using Zoho Mail as a free mail client that could be configured with a custom domain, and I switched with all 3 of my businesses.It is easy to use and can be integrated with the whole Zoho suite, which makes running your business so much easier.The voice typing is really great, especially if you are on the road and have to respond quickly and can be done via the app.The Workdrive is like Google Drive, where you can store all your documents for easy access, and you can add events and meetings to the calendar or create tasks.The collaboration feature between employees in an organization is excellent and helpful with quick chats or keeping a response history without having to email the responses back and forth between employees. Channel can be created for each department to keep them separated as well. Cons This is a straightforward email client like Gmail or Outlook, so for any additional features, such as an autoresponder or CRM, you have to use the rest of the Zoho Suite. This is expected though, and the extra features of Zoho mail make it far superior to the other email clients. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I was looking for a free email client that allows custom domain emails. However, I soon upgraded to the paid version for Zoho suite features. Review Source CA Carla A. SEO Specialist Gambling & Casinos Used the software for: 2+ years ### "For personal and business use!" October 7, 2022 4.0 The software serves its purpose. I've enjoyed using it more than using my personal Gmail account. Maybe because all my contacts are here, whether it may be for personal or business use. Pros I've used this software for more than 3 years. I have no problem using it because it is not that complicated to use. I've had fun using it because video tutorials regarding configuration and setting up are readily available on the Zoho site directly. Plus, it is way cheaper compared to salesforce. Cons The only problem that I've encountered before was with the free trial. It is super limited that I almost didn't consider giving this software a shot. Review Source Gabriella N. Process Design Engineer and CEO Mining & Metals Used the software for: 2+ years ### "Great functionality with available set-up resources " February 14, 2021 5.0 I recommend Zoho mail 110%, I have been using it for years now with minimum to no issues. Pros I have used Zoho for about four years now, and I was attracted to it by Zoho mail. Zoho mail allows you to have five email addresses with individual mailboxes under one custom domain for free. This is great especially for entrepreneurs and startups, even though you have to purchase the custom domain. The level of functionality is great, it ranks well even when compared to paid services. Another important aspect is that it's not "spammy" and it does not have compromised security. Zoho mail works well, I would recommend it to other business owners and entrepreneurs. It is also continually improving and adding more useful tools such as the MX record checker. Cons I like Zoho mail's performance and reliability that is enabled by aspects such as adding SPF and DKIM entries in the domain DNS and adjusting MX records. But depending on skill level, these settings could be seen as challenging and could deter some. I found the manual webpage that's available for setting up for a range of domain providers to be quite helpful. There are other sites that cover how to set up Zoho mail, which I also found to be helpful. I realized that it can take long for Zoho mail to pick up added entries to a domain DNS. This is probably split between Zoho mail and a specific domain provider but perhaps some improvements can be done. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I was looking for a cost effective platform that will allow me to have custom domain email addresses with mailboxes and not just forwarders. Zoho mail is free making it a great option! Review Source VR Verified Reviewer IT Director Publishing Used the software for: 6-12 months ### "Zoho Mail's Email Splitting a LIFE SAVER!" October 23, 2022 5.0 We lost a specific feature that some of our email users required. Zoho allowed us to keep this feature using email splitting where those accounts are on Zoho Mail's servers as our secondary email server.This was a major solution which solved those specific users not being able to work for few hours on that day since we were able to impliment Zoho Mail and splitting within hours it was the fastest way we could implement the solution which was greatly appreciated. Pros We primarily use Zoho Mail as our secondary email server for some email accounts that require a specific feature that is no longer present on our primary email server so this was a life saver.Zoho Mail makes it easy to migrate and while we did not need to migrate all of our email accounts we are glad to know we can easily move from our primary server if necessary so we are not locked into any email solution. Cons The initial setup was a bit challenging as Zoho system assumes you want to set its server as the primary email server so you will have to ignore the constant prompt to add Zoho Mail as your MX record. I think Zoho could add an option to disable that prompt for persons who are just using Zoho Mail as a secondary email server. Alternatives considered [Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/) Reason for choosing Zoho Mail Zoho Mail had the most userfriendly email migration solution that allowed us to migrate some of our email accounts from our primary email server and setting them as the secondary email server for those accounts.We had to implement this solution with hours when a particular feature was no longer available for some accounts who required the feature and Zoho Mail was the easiest to impliment literally within hours the same day we lost the feature. Review Source RB Richard B. Editor Newspapers Used the software for: 2+ years ### "Our Years with Zoho Mail" December 28, 2022 5.0 Zoho Mail has been a solid product, much better than many business software packages that we have used. Its reliability, and the responsive support desk, have made it a real backbone for our media busiss. Pros We have used Zoho Mail at the Eastern Shore Cooperator for most of the newspaper's 10 years of publishing. We have never encountered any serious technical problems that made the service unavailable. And when we have had questions , Zoho's staff has been quick and responsive. Cons We have had almost no complaints about this software. Reason for choosing Zoho Mail We were working with a consultant who was a Zoho Mail fan. Review Source TK Tim K. PM Information Technology and Services Used the software for: 2+ years ### "An affordable communication suite, practical for very small upto medium organisations " April 27, 2022 4.0 Zoho has been an affordable email and collaboration suite that just does the job it meant to do. It serves well a single freelancer working alone as well as a medium enterprise with multiple users and departments. If you go beyond its capabalities, then you can probably afford the next best albeit expensive options. If you can work entirely on the web it is very versatile. The support provided is also more than you will get from most other service providers, especially if you dont have a dedicated IT team. Pros Beyond the initial setup which required a bit of knowledge, there is rarely anything else that will stump an low tech user. Working with Email and other collaboration features is simple and straight forward. There was no issue with spam as it is able to catch and categorise correctly 98% of the time. Cons If you use an email client like outlook,which is the most popular for business users, you loose out on all the collaboration features which are only available on browser access. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail The pricing for the offering is simply unbeatable. Switched from [Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/) The self hosted email suite became too much work to maintain and collaboration was not as advanced as modern standarda require. Review Source VR Verified Reviewer Admin Non-Profit Organization Management Used the software for: 2+ years ### "Meant for Startups and upto Medium Scale Business Mainly" August 10, 2019 4.0 The branding of the company and reputation as premium is what established via use of Zoho Mail. It is a very important factor in creating a trusted image among potential clients. In fact, it does maintain a reputation with ease of access at the companies end. Pros Ability to scale up and work as a team is the most approaching benefit of Zoho Mail. further to it, on use I did find: 1. The Administrator can be a team and not just one person. 2. Role set up and Employee Addition, even with custom roles are very helpful for medium scale enterprises. 3. Has a good ability to make a company-wide policy for better implementation of compliances and related kinds of stuff without hassles. 4. The advanced and simple mode selection also helps for quite a good lot of employees. 5. The email authenticity details in every email are quite a helpful feature that will save a life from spams not available in Gsuite and likewise applications to extend Zoho has. Cons The Cost expenses of running full premium features are a setback to most of micro and nano scale enterprises. The Company does provide good lot feature even at free of cost but the overall pricing deters such enterprises to buy paid plans, thus reducing the inflow of such paid customers. The privacy policies of companies present a loophole of the ability of admin to peek in an employee's email. It is like a sword with two edges, both beneficial and destructive too. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail The price factor and reliability factor were crucial in selection. But ease of access and trust issues were the factors that narrowed down the search. The value for money makes it win win situation. Review Source Ahmed A. AML ANALYST Consumer Goods Used the software for: 6-12 months ### "The best integrated mail with ZOHO CRM " December 10, 2021 5.0 The overall experience with Zoho mail is fine ,It provides significant values comparing with the Service pricing Pros The best thing in ZOHO MAIL that it easily integrated with Zoho CRM and also to be added to OKTA API , Zohi mail having automated mails and templates which we did it previously and can be used with any customer Cons ZOHO Mail having no critical issues with me as it works fine for all the applicable criterias ,Just the pricing for the mail for high numbers of users exceeding 500 user need to have more discounts Review Source Vansh C. Growth Marketer Marketing and Advertising Used the software for: Less than 6 months ### "A good option if you use other Zoho apps, but it's not without annoyances." July 29, 2021 3.0 Features-wise, Zoho Mail does not fall short at all. It has everything you need for an email app. It just doesn't feel as refined as Gmail. Bug fixes and a refreshed, more modern UI will make the product near-perfect. Pros What I love about all Zoho products is how seamless the complete experience is. The way all the apps communicate with each other is super convenient. This integration is particularly evident between Zoho Mail and Zoho CRM. It's in the simple things, like how the email contact list is integrated with contacts/leads/deals added in CRM. I also love how when you receive an email, you can see, from the Mail app itself, whether this address is a lead, deal or just contact. It's a nice touch. The UI is also extremely easy to navigate. All buttons are where they're supposed to be, and I appreciate the night mode. It's a boon while working in low light conditions. Cons Despite its amazing features, my experience of using Zoho Mail on desktop was extremely sub-par. Everything is just slow; there's no other way to put it. The app itself takes a few seconds extra to load occasionally, but that's just the beginning. Formatting emails is infuriating, to say the least. Uploading images in between text can take minutes (these are compressed photos of less than 1MB) even on solid wifi. I often use GIFs, and these take even longer to upload if they don't fail altogether. Resizing images within the emails is glitchy. The font picker does not switch to the right font sometimes. Also, before I send out emails with images/videos/gifs, I usually send out a test to my Zoho and Gmail accounts to see if it looks alright. More often than not, the images and videos will not load on Zoho Mail at all, while Gmail would load them in a split second. As someone who writes a lot of emails, these are not things I can put up with. Also, the UI, while dead easy to navigate, is extremely dull and boring. Gmail is leagues ahead in this regard. I hope this is a one-off incident since I don't see many other reviewers complaining about these on Capterra. It's a shame though, because the overall proposition is so solid and appealing. Review Source MD Matt D. Owner Computer Software Used the software for: 1-2 years ### "Zoho Mail is the perfect solution for managing emails!" September 19, 2022 4.0 My experience with Zoho Mail can't be faulted, the tools it gives you at such an affordable price for all businesses is incredible. It is definitely a product I will return to time after time for all of my business related email needs. Pros Zoho Mail is an all in one solution for working as a team and alone. The admin panel allows for simple yet powerful management of the organisation's email users and available tools. Group email addresses allow for endless options when it comes to collaboration when using Zoho Mail, utilising private internal addresses, aliases, ticket like threads, and so much more shared with the entire team. The settings available for all features from mail sorting to signatures and alias addresses are endless and extremely useful for managing mail and a business. The best part in my opinion is the pricing, free email hosting for a custom domain with up to 5 users and unlimited aliases/groups, it's more than you could ever wish for, especially as an upgrade is only £0.80/month! Cons Unfortunately when it comes to Zoho Mail, too many genuine emails seem to slip through into the spam bin in my experiences. Also the choice to not allow for mail forwarding on the free plan seems like an unusual choice. The mobile app also feels slightly difficult when logged in with multiple accounts actively signed in. The admin app for mobile is difficult to use and not inline with the quality of the web version too. Reason for choosing Zoho Mail Zoho Mail has the lowest cost with the most sophisticated platform, I could not have chosen any other platform! Review Source Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Zohoo mail is the best tool." July 12, 2022 4.0 Zoho mail has allowed me to have professional, secure, and reliable messaging that meets my expectations. Pros What I liked most about this software is its ability to personalize emails. Everything is encrypted end to end. Cons What I liked the least is despite that anti-spam filters exist, cybercriminals still want to be bothered. Alternatives considered [Oorwin](https://www.capterra.com/p/230112/oorwinHIRE/) Reason for choosing Zoho Mail Because zohoo mail is the best. Review Source BM Barbara M. Software Application Developer Information Technology and Services Used the software for: Less than 6 months ### "My Web Application Development Solutions" March 13, 2023 5.0 Pros Zoho mail lets me offer email services for their contact forms and login/registration processes on websites I build for them. Since I provide the domain names, but not email hosting, this allows me to give the customer basic functionality that doesn't cost me anything, and if they need more than the basics for their business, they are already set up with Zoho to inexpensively just add to what they have without having to learn anything new. Cons Zoho offers so much in services, that I am a bit overwhelmed trying to see if I should be using more of the services for my own business. I haven't called them to discuss anything yet, but they have plenty of documents online to wade through, so I am not worried about their level of service, just a little intimidated by there being so much else offerred. I am glad that the mail part is separated enough that I am able to use just what I know for sure I need. Review Source Rexie M. Director Automotive Used the software for: 2+ years ### "Good web and app based email system" February 11, 2023 5.0 Very good! Very little bugs or issues, good app and lots of automation and settings. Pros Does everything you need it to do, it is cheap and is also included in Zoho one so multiple subscription options. Constant development and new features being added that foster collaboration and strong customer service. Cons Have had one outage in 2.5yrs that lasted a day where emails were not coming in. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reason for choosing Zoho Mail Pricing and features for businesses Review Source Alastair C. Lead Developer Computer Games Used the software for: 6-12 months ### "A very useful and free email and calendar solution for those with a custom domain" May 21, 2020 4.0 Overall my experience with Zoho Mail has been very positive. Its integration with a custom domain was easy, seamless and free which is the real highlight in my experience. It is fast, responsive and comes with a plethora of features and functions that improve the experience. It is clear that they have focused on giving value to their users which is appreciated. I can certainly recommend Zoho Mail for both business and personal use. Pros There are several things I like about using Zoho Mail. Firstly, Zoho allows you to create your own email solution for free using a custom domain. I set up a custom domain on a domain registrar and I searched for a free email solution that let you use your new domain. Zoho Mail was the email solution I chose as the instructions for setting it up for use with a custom domain were very easy and quick to set up. In addition, email hosting using Zoho with your domain is also free, which is a huge plus. I also like that Zoho Mail features several other functions in its email client - including Calendar, Notes, Contacts and Tasks. All of which are useful and make Zoho Mail even better and more intuitive to use. As an email client, it is also extremely quick and responsive as should be expected from a decent email client. I also like that Zoho Mail has a mobile app that integrates seamlessly with your account and sends notifications and functions exactly how you'd expect a mobile email client app to work. In addition, Zoho also has a huge range of preferences, settings and view options to tinker with to customise your experience which is appreciated. Though it can take quite a while to set everything to your liking. Also, as a small aside, Zoho Mail doesn't include any ads whatsoever, which is appreciated. Cons What I like least about Zoho Mail is its user interface. It is not bad by any means and it's fairly clean and intuitive to use - however, it can seem a bit alien and unfamiliar. Coming from other email clients like Outlook and Gmail, Zoho's interface is not as intuitive as these and is missing some shortcuts that I've grown familiar with on other email clients. However, once you grow familair with the interface and how Zoho Mail works, it is perfectly fine for everyday use and could well become your go-to email solution. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I made the switch for two reasons - firstly, I struggled to integrate Gmail with my custom domain and found it much easier to do with Zoho. Secondly, I believe that Gmail's integration with a custom domain comes with a cost (via G Suite I believe), whereas Zoho allowed me to do it for free with no noticable features or requirements missing. Review Source Miguel C. Desarrollador de Soluciones Computer Software Used the software for: I used a free trial ### "One of the best Mails admins with a lot of features" February 22, 2023 4.0 This is a full feature solution to any company mail management and that's not all... you can combine it with a lot of others Zoho services as well. it make Zoho a versatile cloud based service! Pros This is not only a mail administrator, you can get to work your own domain and access to a full featured web mail services (alone with Pop and Imap support) and activate advanced security features like TFA (with a dedicated auth APP that you install in your mobile device) Cons There are almos non "least like" stuff in Zoho that have worth mention. This is a really impressive solution to professional mail management Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho Mail More complete suite of tools. Review Source Similar Products Featured