IBM Rational DOORS NG Ratings

Overall
3.5/5
Ease of Use
3/5
Customer Service
3.5/5

About IBM Rational DOORS NG

IBM Rational DOORS Next Generation provides a scalable solution to optimize communication, collaboration and verification of requirements. It enables you to capture, trace, analyze and manage changes to requirements while maintaining compliance to regulations and standards. With DOORS NG you can improve the management of project scope and cost throughout your organization and supply chain. This software is available on premises and in the cloud. Learn more about IBM Rational DOORS NG

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Verified Reviewer
Medical Devices, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Complete, feature rich, requirements management software”

OverallDOORS, once learned, is a powerful and critical tool for defining requirements, maintaining requirements, as well as tracing to verification and validation. It is an essential tool for engineering development in any regulated industry.
ProsDOORS is the most complete and most widely used requirements management software. For medical devices, as well as other highly regulated industries, requirements management is a critical business function. DOORS provides the functionality, traceability, and validity to manage requirements and produce the documentation needed to meet the regulations. DOORS features reduce the risk of missing key requirements, verifications, validations, as well as the flexibility to understand the project as a whole. Managing cross functional reviews of requirements, multiple stakeholders, as well as linked requirements is a huge task that DOORS makes possible with minimal errors. A huge challenge in requirements management is traceability. Tracing requirements to verification, validation, as well as risk analysis, can be very confusing and is prone to errors, but with DOORS these connections can be explicitly defined, and reports or trace documents can be created directly. Also, DOORS scripting allows users to create output documents which can be used as artifacts for the quality system, and shared directly with regulators during audit and for regulatory submissions.
ConsDOORS has an extensive feature set that covers the whole requirements process. However, these features are not always intuitive to learn. It takes experience to master all of the functionality, and it takes time to become a DOORS master. This is a massive software tool, extensive training or first-hand experience is necessary before it can be used to its full potential.
Reviewer Source 
Source: Capterra
February 12, 2019
Daniel A.
Systems Engineer / Analyst
Defense & Space, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 20, 2018

“The standard for systems engineering artifact creation - but not the easiest to use.”

OverallThe ability to use DOORS databases from existing projects, and incorporate model-based systems engineering workflow using MagicDraw is tremendously valuable, but if DOORS isn't a central requirement, I do prefer the Vitech CORE and Genesys offerings for fixed scale applications, and vastly prefer Innoslate for Enterprise and Cloud solutions where concurrent engineering is valuable.
ProsThe ubiquitous capability within the DOORS toolset is undeniable, and the interface with MagicDraw enables useful systems engineering artifacts to be created with ease. The integrated nature of the entire Rational suite is actually very robust, and if working with a legacy project where DOORS is implemented, MagicDraw can be tremendously helpful in converting larger spreadsheet flavored artifacts into something actually parse-able to most human brains.
ConsEase of use is the biggest limitation, particularly with doors. An indirect side benefit of having a large database in DOORS is that configuration management occurs indirectly because only a small number of people can properly execute a change, therefore version control happens because only one (or maybe two) person is actually inputting the information. The flexibility in MagicDraw is somewhat limited, even with some creative metamodel application. Not a massive drawback or worth looking elsewhere as a singular cause, but it is a capability limitation in some instances. Value is the other serious drawback - to implement the full Rational suite is actually a solid chunk of change, and to really get full utility out of the entire IBM Rational package, at least two applications are requisite (unless you are a DOORS specialist, in which case my express condolences go out to you). The value proposition of Vitech offerings, and for anybody looking to use OML the much better value of Innoslate really are the reason I use the IBM Rational toolkit sparingly, and only when somebody else is footing the bill.
Reviewer Source 
Source: Capterra
April 20, 2018
Bronwyn G.
Consulting PM and coach
Education Management, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
February 24, 2017

“Rational Tool Concert (RTC)”

OverallRTC is a highly configurable enterprise wide large scale tool for supporting initial engagement of ideas that can be distilled down into epics, features, stories and tasks.. Configure the level of granularity and what you want to capture at each level with highly customised forms to capture requirements and track through to build. Not so suitable for developers who find the burden of forms and multiple screens for data capture annoying. RTC is great through initiation, planning, and testing. Also great for real time report dashboards and has preloaded a number of report types, charts, pie, bar etc for building informative dashboards. Take care to establish initial configuration approach and data structure before creating forms and onboarding people as it is hard to correct sttucture changes. It does require a dedicated config person initially and support staff. Deployed in IBM, Telstra, NBN to give you an idea of scale
ProsHighly configurable. Strong work flow. Real time dashboard. Audit history. Can attach files. Good security profile management. Scaleable, flexible, powerful
ConsRequires config, training and support staff. Licenses are expensive
Recommendations to other buyersNot suitable for small or medium enterprise
Source: Capterra
February 24, 2017
Verified Reviewer
11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
March 9, 2018

“Obsolete interface, but does the job”

ProsUsed to track software change and support requests in a highly regulated environment. Bland integration with Source Code Management systems, supports attachments, notes and estimations. Nice search/query tools and good configurability. There are way worse tools out there...
ConsMaybe not in the latest versions, but the interface is old and text fields won't stretch. If you have some longer text you'll better copy/paste from a proper text editor. Integration with Source Code Management is achieved with a java tool that breaks if there are particular characters in tickets names, and forces to search and click the ticket at every source code check-in. The integration is nothing more than copying the commit log in a section of the ticket. Licenses are probably expensive, because we often reach the maximum number of concurrent (logged in) users and that means you can't use the software. You have to log out and retry. Session duration hence is short and even if you're logged in, you can't click a link to a ticket, it opens another window that's not logged in.
Reviewer Source 
Source: Capterra
March 9, 2018
Verified Reviewer
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 2, 2018

“Ease of use+ Comparible= Perfect Application”

OverallI am working with a Multi national company from last 6 years as a tester. And have used different tracking tools e.g.: bugzilla Jira etc but Found IBM Rational as the best application including all the features at same place.
ProsIBM Rational is very easy to use bug tracking tool with excellent quality. It is compatible on all the browsers. It includes all the functionalities and features to give a tester a better way to raise his/her defect. There are different tabs for different use e.g.the Attachment can be attached through Link tabs.
ConsThere is nothing bad in this application. It is very easy compatible and a quality product.
Reviewer Source 
Source: Capterra
November 2, 2018
Meenu s.
Software Engineer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 30, 2019

“Reuirement Library”

ProsAll Requirements are written on the same platform Apart from writing the requirements in text , Images , PDF files , any kind of other file can be attached in it and can be accessed . Filters can be applied .
ConsDifficult to use Searching is difficult as per the structure in my organization. saving a file from DOORS to your local is to lengthy process. You can not copy the text from there.
Reviewer Source 
Source: Capterra
May 30, 2019
Avatar Image
Varun S.
Business Analyst & Product Owner
Computer Software, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Good option for requirement tracking.”

OverallFor Business Analysts, IBM rational tool is good option to track requirements. Moreover it has support by known vendor so there should not be any issue with customer support. I would recommend to use this for relatively small projects.
ProsOur team use this software to track/manage the high level business requirements in a common repository. This tool is great option for managing common requirements for different customers. This software is user friendly. It is easy to track the status, charts, and taking the reports. This makes project management easy.
ConsPeople find difficult to work on the RTC, when they are new to it. Exported reports are mostly in CSV format. It become difficult to extract information for complex reports. Software lacks the training materials for freashers.
Reviewer Source 
Source: Capterra
October 2, 2018
Timothy F.
Staff Engineer
Aviation & Aerospace, 10,001+ employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
November 16, 2018

“Outdated, Clunky, Awkward, Buggy, Unreliable, and Expensive to Implement and Use”

OverallTerrible. I can't get away from it fast enough. It explodes my development costs, and creates massive overhead for very simple chores. The entire suite needs to be retired and replaced with something that works as easy as a smart phone, integrates with standard document tools from Microsoft and other vendors, makes modifying tracing simple, easy, and effective, and allows creative tasks like trace rationale to be applied. I give IBM a fat zero for this overpriced, junky, and outdated software.
ProsI haven't found anything at all that I like about Rational DOORS.
ConsDocument preparation and review capabilities are the worst of any system I've ever used. The editing functions date back to pre Windows 3 capability, might as well do requirements development in a spreadsheet using a text editor. Managing tracing is ridiculously difficult. Almost impossible to modify, or to review comprehensively. The tool requires extensive professional wrappers to be useful at all. It's too complicated, inflexible, and doesn't integrate with the rest of the document tools provided by Microsoft and other vendors. (The "Export" function ... is not integration.)
Reviewer Source 
Source: Capterra
November 16, 2018
Gilad E.
Certification Engineer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
September 10, 2017

“Nice to the manage tasks...”

ProsThe tool is a good solution for managing tasks, very flexible infrastructure make it easy to fit the company needs.
ConsThe concept of the concurrent connected users license is frustrating and should be changed. In addition, the updating process is awful and taking too much time (in case of success)
Reviewer Source 
Source: Capterra
September 10, 2017
murat a.
Software Development Engineer
Airlines/Aviation, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 14, 2019

“Feature rich but not the easiest document management”

OverallIt is widely used in the industry and trusted by engineers.
ProsEvery requirement document can be stored in DOORS and links can be created for traceability which is mandatory for safety critical software industries.
ConsIts scripting language DXL is hard to learn and maintain.
Reviewer Source 
Source: Capterra
July 14, 2019
Avatar Image
Amilcar G.
Jefe de Integracion
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 30, 2018

“Excellent tool for the development of business applications, incorporating a server for easy testing”

Prosmany facilities and integration with plugins for development, ease of testing applications by incorporating an application server
Conscost of application server licenses, hardware resources and maintenance, requires third-party software to monitor the application server (Tivoli?
Reviewer Source 
Source: Capterra
April 30, 2018
Randall H.
Software Engineer
Defense & Space, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
5/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Browser based requirements management system”

OverallIt gets the job done, but I would rather use regular DOORS instead.
ProsHaving been a long time user of the regular Rational DOORS, I really dislike DOORS NG. But just to note the positives, the tool is nice that it is web based therefore users don't all need individual clients and licenses installed. It does a lot of the same things that DOORS does with requirements entry and management, linking, filters, searches, and permissions. It works better with hyperlinks and does a decent job at generating documents and reports out of the stored data.
ConsIt is very clunky and hard to use and navigate. Even with various levels of filters and search options, it never seems to get me the data I want. I am also a remote user, so accessing DOORS NG over VPN has been extremely excruciating and I'm sure it isn't entirely because of network slowdowns. Setting up your own views and data extraction takes a lot of time and effort. As it is browser based, there is no way that I found to implement custom scripts for automating certain tedious things, so dealing with large amounts of data has been entirely manual.
Reviewer Source 
Source: Capterra
May 24, 2019
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 23, 2018

“Good application for developing IBM specific products”

OverallI benefit from this application because it auto generates stub files for the development of EJB < 3 applications
ProsComplete IDE for developing applications but most of all it is also tailored to make the development process easier for IBM specific products such as WebSphere
ConsOnly a limited set of instances can be run parallel on a network. This is based on the number of licenses acquired
Reviewer Source 
Source: Capterra
May 23, 2018
Peter S.
Director - Technical
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 30, 2019

“use of DOORS for Requirements Managment”

OverallOverall - a good experienc, but to achieve the full benefits it requires clear understanding and buy in from senior management who traditionally only focus on short term costs - ie they tend to not recognise the additonal costs that wiul be incurred later in the project if you dont get your Requirements Management process in place effectively up front.
ProsThe software allows very detailed and acurate records to be kept. It is a very useful tool on copmplex multi disciplinary projects - like Railway projects I work on.
ConsI have noted there can be resistance from some management who are not familiar with the complexities of Requirements Managmant on large projects. The main 'gripe' they have is the cost for DOORS and the number of people they percieve will be required to manage the system.
Reviewer Source 
Source: Capterra
September 30, 2019
Keren E.
Software Developer
Program Development, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 23, 2017

“Bugs fix management”

OverallHelped generating statistics per division in the organization
ProsI most like the tool's ability to review history and run detailed queries. Another feature worth mentioning is it's API while integrating it in some other 3rd part tool.
ConsLicensing method is annoying as it give only concurrent number of users to work on it in parallel. I assume it is more related to budgeting but it was still slowing my work.
Reviewer Source 
Source: Capterra
November 23, 2017
Verified Reviewer
Oil & Energy, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 7, 2018

“Highly customisable to suit your personal or organisational requirements”

OverallRequirement engineering
ProsCan be easily customised and troubleshooting is also quite easy.
ConsServer gets quiet slow when large number of users are online.
Reviewer Source 
Source: Capterra
October 7, 2018
Verified Reviewer
Oil & Energy, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 26, 2018

“An excellent tool for Requirements engineering ”

OverallIn a nutshell I can say it is a good tool, I am fine working on this tool in the future as well.
ProsCurrently we are working on IBM Doors, this tool is user friendly, you have the power to manage and add new filters according to the requirements.
ConsWhenever I work on more than 2 modules at a time it starts to hang.
Reviewer Source 
Source: Capterra
October 26, 2018
Avatar Image
James H.
Software Quality Assurance Specialist
Government Administration, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 2, 2018

“The IBM Rational software is a collection of software development tools integrated for ease of use”

OverallThe benefits from the Rational software suite are that the information provided in one set of components can be migrated to others in the suite.
ProsThe IBM Rational software suite is useful for every phase of software development from the capture of requirements through data modeling through use case development through documentation and developing testable components. The suite also includes the ability to perform automated unit, integration, load, and regression testing.
ConsBecause it is an integrated suite of tools, there is some inability of the individual components to interact with external components.
Reviewer Source 
Source: Capterra
May 2, 2018
Ido A.
Order entry
Computer Software, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 13, 2019

“Really useful”

OverallI would definitely recommend it
ProsThis is a really useful software, if you want to store your information. You can import and export anything on it as an excel
ConsOn the other hand it's a bit complicated to in the beginning
Reviewer Source 
Source: Capterra
October 13, 2019
Avatar Image
Jon G.
Salesforce Administrator U.S. Consumer Markets Technology & Business Enablement
Insurance, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
October 3, 2018

“Better than Service Center or Mantis, not as good as JIRA”

ProsStable - somewhat customization in terms of fields, relating efforts and work teams
ConsFeels too complicated, can't truly customize down/remove some fields you don't want
Reviewer Source 
Source: Capterra
October 3, 2018
Mustafa Abbas Z.
PartsPro
Automotive, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 29, 2019

“Well configured for IBM specific applications but needs more improvements”

ProsEasy to assign work items to people, see what's there to do, see what's due, what's there past the deadline, connect the projects together for better understanding of work.Auto emails for any changes made to your work items.Pair with Synergy to connect work items and tasks.
ConsHarder to keep track of work if there are many items, not a proactive software that sends reminders when work is due.
Reviewer Source 
Source: Capterra
April 29, 2019
Verified Reviewer
Insurance, Unspecified
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
2/5
Reviewer Source 
Source: Capterra
February 7, 2018

“Not a fan, just too complicated ”

ProsStill better than ServiceCenter: more flexible, better customizable, and the UI is better. Also this is very stable and reliable.
ConsFeels too complicated, can't truly customize down/remove some fields you don't want. It may be good now, but check if you are comfortable with the UX
Reviewer Source 
Source: Capterra
February 7, 2018
Paul O.
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Source: Capterra
December 8, 2016

“Over-priced ”

OverallSW is over-priced and overly complicated to use. There are many alternative vendors that offer similar tools for a much lower cost and with a more user-friendly interface.
Source: Capterra
December 8, 2016
David L.
CEO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 21, 2015

“Perfect”

OverallHigh quality product with a good price.
Source: Capterra
May 21, 2015
Cathy W.
Quality Assurance Manager
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
May 26, 2016

“Your software sucks”

OverallTell me how you are better with requirement management than HPE?
Source: Capterra
May 26, 2016