Heap

Heap

5 / 5 15 reviews

Who Uses This Software?

We work with everyone who agrees data should drive decision-making, from the smallest startups to companies like Zendesk, Macy's, and Slack.


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Heap
  • heapanalytics.com/
  • Founded 2013
  • United States

About Heap

Heap Analytics is specifically built for medium to enterprise businesses. Heap automatically captures every user action taken on your site. No IT integration is required it works out of the box. Similar tools, including Mixpanel and Google Analytics, require integration and continued maintenance to track user interactions.


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Heap Features


Heap Reviews Recently Reviewed!


See, analyze and improve

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the adventures of your customer across your website will always be noticed and recorded thanks to Heap. We have not ever used such type of analytics in our company and were trying to gather the information only through live-chats and questions list. We always thought that this is enough and we have all the information that we need, however, after getting 100% precise information thanks to powerful analytical system we figured out that we were significantly wrong during all this time thinking that all of our clients write their true thoughts.

Cons: Automation for the whole process of the customer journey from clicking the first button on your website and ending with the successful execution of the transaction developed here not the best way because you still need to pay attention to this process and cannot let these things go by themselves.

Capterra-loader

A must/have tool to understand user behaviour

Dec 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Thanks to Heap we've been able to track every single step of our user's journey. We've made an incredible amount of improvements and have found bugs in places we could have never without this tool. It even makes Google Analytics look average. Absolutely wonderful piece of software

Cons: I can't say using and implementing heap is the easiest thing. However, there are many tutorials, they have a great onboarding process and their customer service is magnificent. I assume you can't expect a tool this good to be the easiest to use. It needs some training!

Overall: Understanding our users in ways we could have never without it. We use it on a daily basis and thanks to this our website continues to improve. We recommend this without a doubt! Best we've used and tested.

Analytics for the whole company

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform allows you to group and filter several actions, views, clicks. A responsible program that will help you get the answers you need to make the best product decisions. Custom reports and historical data. I can run and compare reports over time in one place. Heap let us to be active in the analytical dimension. Learn the use of the product to optimize the new user interface on board. The initial stage of searching for indicators that will help develop the product and expand the client base. We did not use the product long enough to get much benefit.

Cons: There is no ideal platform. Some actions still need to be added as custom actions. The investigative analysis takes a long time. It would be great to see which events have the highest correlation with a certain behavior, and then they will be able to study them in more detail.

Never loose your web analytics history

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best feature of heap is not to loose your history. If you tag other web analytics tool, your data would start at day 1. But if you tag or create an event at Heap, you'll see history. This is awesome!

Cons: It need basic html tagging knowledge. Sometimes it's confusing for business users. Maybe an advanced documentation or training would be nice.

Heap has paved the way for deeper analytics.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The super simplistic use of setting up click tracking has been tremendously helpful and provided much more meaningful analytics than GA.

I also love that the tracking code did not impact loading as much as google analytics did.

Cons: Reading the data and setting up reports had a bit of a learning curve but it worked great nonetheless.

Overall: Improved how I read user behaviour across the site and gave me a better understanding of the user flow.

Capterra-loader

The best Analytics Tool for our startup!

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think these guys are the improvers. They are really good developing this tool to measure everything that you need in your website. With Heap we can make really good decisions. Wi do funnels, reports and watch a lot fo KPIs.

Cons: In some reports can be slow but not too much. They also need to develop more tutorials and a community where you can find more tips and answers.

Overall: Now I really know what are my users doing on my website.

Capterra-loader

Fast implementation.

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to implement and setup. It makes it easy for almost everybody at my workplace from the marketing to sales, to accounting department to be able to review data provided, even without being tech savvy.

Cons: Customer support takes too long to respond to our emails, probably due to the amount of users they have to respond to.
However it will be great for us to get response from support, few hours after a mail has been sent.

Powerful yet simple analytics

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use, but also incredibly powerful.

Cons: Sometimes putting together a specific event or report is challenging. Usually theirs a solution to discover, but other times it's simply a limitation of Heap. Though they're continuing to add features and make improvements.

Overall: Heap makes it incredibly easy to understand what's happening on your website or app:
- See each visitor's session and activity
- Easily create graph reports

One of the awesome things is Heap tracks everything by default, so as you define actions/events later on, it will retroactively apply to all the data you've collected in the past too.

They offer a generous free plan and their support is quite responsive. You've got to try them out if you haven't yet.

Heap is the best tool to analyze web application users

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Heap to analyze the behavior of my web application users. It's easy to create graphs and funnels.

Cons: Not much - Heap is very intuitive and has a ton of flexibility when it comes to displaying charts and funnels.

Go-to-tool for user analytics

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's quite easy to set up and integrate with your platform. The different funnels are simple to set up and track even for people with no development experience. The stats are easy to read and learn from.

Cons: The set up is simple but takes a long time. It also only maps the user behavior on our website. In order to see the full picture we use Grow as a complementary tool and getting the data from Heap is very expensive.

product is good

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: it helps to get user details on the basis of journey that we have set, easy to use and user friendly.

Cons: it helps to get user details on the basis of journey that we have set, also if the user joins in middle from 2nd or 3rd step that user is not counted in the journey thats not helpful.

Exactly what analytics should be like!

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Using heap to do analytics was a dream come true - being able to look at what's gone on in the past as well as set up custom goals with such ease was a treat as well as creating custom reports perfectly

Cons: The only real problem that we had with heap was the prohibitively high price tag :( That being said at this stage you can get an upgraded plan by having the logo on your page so that's a good option for smaller businesses.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Finally, I can track everything that I couldn't track before

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really helpful analytics tool. I'm not too advanced in terms of javascript/jquery and this tool helps me to track all the events and parts of the websites interfaces on a level I couldn't afford to do this before.

Cons: Might be a bit complicated on the beginning, but the intro tutorial is pretty nice and everything that you need to know from the beginning is included there.

Heap makes client analytics simple

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of setup No programming/coding required As an agency that sets up websites for our clients, Heap is way more user-friendly for us. PLus, we have a shorter client onboarding as to how to use Heap than with Google Analytics

Cons: The initial tutorial on how to create actions to measure could be clearer, but it's fairly user intuitive.