# GoalSpan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoalSpan the right Performance Management System solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174773/GoalSpan/reviews --- GoalSpan 4.8 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoalSpan Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews MZ Moises Z supervisorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “It's clean, intuitive, and requires minimal or no training.“ November 22, 2023 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alyssa M. Senior Manager, Human Resources Used the software for: 2+ years ### "GoalSpan has been able to help us with our ever-changing priorities and needs." April 16, 2018 4.0 Adaptability Pros GoalSpan has great customer service and is very responsive. They are also very adaptable to our needs. Cons I don't have any issues with the software. We use GoalSpan for quarterly goal tracking, which we have recently implemented. Review Source IV Israel V. Project Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Extremely Customizable Performance Management" November 22, 2023 5.0 I wholeheartedly recommend GoalSpan to anyone seeking a comprehensive performance management solu􀆟on. It's fantas􀆟c. Pros GoalSpan's customer support is top-notch. They are always available to assist, and their responsiveness is impressive. The real-􀆟me feedback has helped us foster a culture of con􀆟nuous improvement. Cons While GoalSpan offers a great range of features, using all of the features could be a bit overwhelming for very small teams. Review Source Response from GoalSpan December 6, 2023 Hi Israel V, We're thrilled to hear about your positive experience with GoalSpan. We appreciate your feedback on our top-notch customer support and real-time feedback features. We understand the concern about overwhelming features for small teams and are working on improvements. We're glad GoalSpan has effectively addressed your performance management challenges. Kind regards, Francisco VP Veronica P. Employee Relations Specialist Used the software for: 6-12 months ### "Overall good experience with once we became familiar with the software. " April 18, 2018 4.0 Pros This is a great tool for Managers and Employees to stay on task for company and personal goals. I found the system to be very user friendly for the most part. Cons One of the things I didn't care for was setting up events. Another area I struggled with was deleting or making changes on goals. Review Source CH Carlos H. HHRR Wholesale Used the software for: 1-2 years ### "Performance Management Done Right" October 4, 2023 5.0 GoalSpan made goal setting and tracking progress effortless. The AI assistant is super helpful in providing insights and suggestions Pros I would like to see more customization options with the interface like with different graphs, but it's a minor concern Cons It's incredibly user-friendly. I think it's a must-have tool for anyone looking to streamline their performance management process. Review Source Response from GoalSpan December 6, 2023 Carlos H, Thank you for your glowing review and for considering GoalSpan a must-have tool. User-friendliness is a key priority for us, and it's rewarding to know that our efforts have made your experience seamless. Your feedback helps us refine our offerings, and we'll explore options for more customization in future updates. We're thrilled to hear that GoalSpan has made goal setting and progress tracking effortless for you. Your success is at the core of what we do, and we look forward to continually improving and providing you with an even better experience in the future. Kind regards, Francisco VR Verified Reviewer Human Resources Manager Legal Services Used the software for: 2+ years ### "Working with Goalspan has been excellent. " April 30, 2018 5.0 Eliminated paper reviews. Allowed a small company to have an affordable tool to manage performance. Pros Journal entries, virtual suggestion box, electronic acknowledgements, customization of the software, excellent customer service Cons Setting up the evaluation templates at first can cumbersome since you have to enter information in two different areas. But once a template is established the rest are easier to develop. Review Source JM Jehu M. Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "GoalSpan Makes Performance Management a Breeze!" October 5, 2023 5.0 GoalSpan has streamlined our performance management process. It has improved communication, goal alignment, and employee engagement. It's a powerful tool for achieving objectives. Pros I recommend GoalSpan to anyone seeking a performance management app that truly delivers. It has exceeded my expectations. What sets GoalSpan apart is its simplicity. Setting goals and sharing ideas couldn't be easier. The AI-powered assistant is a fantastic addition, providing valuable insights. The customer support team deserves a special mention. They are always quick to respond and resolve any issues. Cons I have very few complaints, but I'd love to see more integrations with other productivity tools in the future. Review Source Response from GoalSpan December 6, 2023 Hi Jehú M, Thank you for your fantastic review! We're delighted to hear that GoalSpan has not only met but exceeded your expectations. Our team is dedicated to making the process as straightforward and valuable as possible. Your positive feedback on our AI-powered assistant and the ease of setting goals and sharing ideas is greatly appreciated. Our goal is to make your experience exceptional. Thank you for acknowledging our customer support team as well. We take pride in providing swift and effective assistance, and we'll ensure this continues. Kind regards, Francisco Ortiz LY Lisa Y. Business & Underwriting Manager Financial Services Used the software for: 2+ years ### "I have been a happy customer of GoalSpan since 2010! The Performance Review process made easy!" April 13, 2018 5.0 The software saves time and makes a recurring task of Performance Reviews - setting-up, completing, and storing, a painless process . You can also utilize it to set goals for employees, and communicate with or create notes for an employee, or track an employee's progress. I would recommend that any business with 5+ employees look into it! There is much value in this system. Pros It is easy to administer the online system. I went in this year, a little behind schedule, updated my 17 employees information, and scheduled the task of delivering the reviews to our employees and their managers. I used to need assistance for setting up this process, but this year, I was intuitively able to do this myself in less than 15 minutes for email notifications to go out to each person, due to the continual improvements that are being made to the system. I was honestly impressed with how user-friendly it is now. GoalSpan has made a time-consuming , HR duty very easy, if not, enjoyable. Cons From an Administrator perspective, you cannot control when and whether the managers complete their tasks or not. You will notice the Employees will complete in a timely manner, but Managers have other priorities and you will have to keep sending notifications and following up with them and explain how it works, most likely! Review Source CG Claudia G. Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Definitely a Top Performance Management Solution" October 5, 2023 5.0 GoalSpan has increased transparency, accountability, and engagement among our team members. It's a productivity booster! Pros I would highly recommend GoalSpan to anyone looking for a performance management solution. It's one of the best tools I've used in this space. It's incredibly clean and easy to use. Their customer support is also excellent. I like how responsive the team is and how they always go above and beyond to assist. The new AI features provide valuable insights and recommendations. Cons The 360 review could use some improvement but it's still quite helpful. Review Source MZ Moises Z. supervisor Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Simplified Performance Management" November 22, 2023 5.0 I would absolutely recommend it to anyone in need of an efficient performance management solution. It's incredibly user-friendly and has greatly improved our processes. Pros The best thing about GoalSpan is its user interface. It's clean, intuitive, and requires minimal or no training. Cons The reporting capabilities could be a little more robust, but it's a minor concern and meets our needs. Review Source Response from GoalSpan December 6, 2023 Hi Moisés Z, Thanks for praising GoalSpan's simplified performance management! We're delighted you find our user interface clean and intuitive. Your recommendation means a lot, especially as it has greatly improved your processes. We appreciate your feedback on reporting capabilities and are actively working to enhance them. It's encouraging to know that GoalSpan has successfully tackled your performance management challenges, increasing accountability. Kind regards, Francisco AC Adriana C. Supervisor de procesos Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Excellent PM Product, Especially for SMBs" November 22, 2023 5.0 GoalSpan is a great performance management app. It has very useful features, and would be a great solution for small to medium size organizations. Customer service requests are responded to within two hours during work. Their team has helped us navigate the app effectively. Pros Real-time feedback is a valuable feature for our team. Goal se􀆫ng is easy, and all of the performance data reporting is great. Cons It doesn't have a separate app for mobile, and the native app needs some improvement in mobile. Review Source Response from GoalSpan December 2, 2023 Hi Adriana C, Thank you for taking the time to share such a nice review about GoalSpan! We're thrilled to hear that the real-time feedback feature is proving valuable for your team. It's great to hear that GoalSpan has effectively addressed your performance management challenges. We appreciate your constructive feedback. Kind regards, Francisco JV Julieta V. Office Manager Aviation & Aerospace Used the software for: 2+ years ### "GoalSpan is easy to use!" August 2, 2019 4.0 Pros GoalSpan performance management software is very easy to use. Cons If I need to update employee’s information I need to start over from directory- search the employee-updated and again start from directory too many steps. Review Source VC Vanessa C. V.P. HR & Manufacturing Luxury Goods & Jewelry Used the software for: 2+ years ### "Great product with great functionality, reporting & ease of use" April 13, 2018 5.0 The ease of functionality and the cost are benefits to my entire team to have more frequent and easily administered tracking on performance goals and reviews Pros From initial contact to implementation to use of this product on an ongoing basis the experience has been stellar. The best part of the system for us is the quality of the product for the cost and the ongoing responsive customer support teams Cons We have been using GoalSpan for 3 years and don't have any con's to report in the functionality of the system or the support when issues arise Review Source SW Stephen W. Head of Human Resources Management Consulting Used the software for: 1-2 years ### "A super user-friendly platform that increases the efficiency and quality of all our Reviews!" August 2, 2019 5.0 Pros User-friendly; easy to follow and navigate! Cons The transfer of knowledge in the settings. Review Source MH Michelle H. Head of People & Talent Investment Banking Used the software for: 1-2 years ### "GoalSpan team is always responsive!" August 1, 2019 4.0 Pros We are in the UK - the GoalSpan team are always responsive and helpful despite the time difference. GoalSpan drives good behaviour and provides a consistent approach to managing company and individual performance. Cons We have had to fiddle the system a few times as it is a little rigid in its approach but the GoalSpan team have been very accommodating and we have usually found workarounds to fit our process! Review Source AS Angela S. Human Resources Manager Aviation & Aerospace Used the software for: 2+ years ### "GoalSpan is a user-friendly, logical performance management system!" August 13, 2019 5.0 Pros User friendly, logical system, the updates are acted upon customer feedback The support from the team at GoalSpan is excellent, I cannot praise this enough. Cons Changes / upgrades need to “promoted” before the change happens so users know. Review Source NO Nancy O. HR Manager Used the software for: 2+ years ### "I value the immediate access to customer support and their genuiness" April 13, 2018 5.0 A more robust way to track and enter goals. Pros The ease of accessing, adding, filtering and collecting data and statistics. We have been working with Goal Span at every turn and we appreciate their willingness to make modifications to the system as our company needs grow. Cons IMaybe if the comments on the landing page can be hidden or reduced somehow? Often looks busy. Otherwise ok. Review Source TD Tom D. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "This software has helped us improve communication, planning and effectiveness among our employees." April 26, 2018 5.0 Increased employee communication, strategic planning and effectiveness. Pros It is an easy to use, strategic tool that can be customized to fit your company's needs. The customer support has been outstanding. They have helped us in the customization, implementation, training of our employees and working through any user errors or computer glitches . Cons The biggest hurdle in implementing a review and planning process are the fears and misunderstandings that people have about it and the poor implementation by managers. Goalspan has gone the extra mile in providing support in these areas. I really don't know anything they could do better. Review Source TP Tony P. President Real Estate Used the software for: 2+ years ### "Simple, Effective Tool for Managing Goals and Performance Evaluations" December 9, 2020 5.0 Proven to be an effective tool, with excellent customer service Pros simple and easy to use, nice graphic interface, good user feedback Cons The survey feature is useful, but requires a bit more work to manage and implement. Review Source DD Donna D. Human Resources Manager Investment Banking Used the software for: 6-12 months ### "Great user-friendly product backed up by excellent Customer Service!" August 2, 2019 5.0 Pros Ease of use, integration with BambooHR and great customer service. Cons There is nothing that I can think of offhand. Review Source JC Julie C. Director, Human Resources Computer Software Used the software for: 2+ years ### "User Friendly! Excellent Customer Service!" April 13, 2018 5.0 Ease of Performance Management. Pros Human Resources finds it easy to administer. Our employees find it easy to use. Hiring Managers like that it is customizable to how they manager their workforce. Cons The approval and submittal process for Performance Reviews is not so intuitive for employees and hiring managers. Review Source LB Lisa B. HR Specialist Used the software for: Less than 6 months ### "GoalSpan is a easy, engaging way to track performance!" April 13, 2018 5.0 Pros The ease of providing continuous feedback, the tag wall makes it modern and fun for employees to use, the ability to create employee surveys to monitor engagement and feedback. Cons I look forward to additional future reporting capabilities and metrics to assist with talent management and succession planning. Review Source JL Jeff L. Software Engineer Computer Networking Used the software for: Less than 6 months ### "Simple to use, but not much is on there" May 21, 2018 4.0 Pros It is simple, interface is clean. Easy to add goals and milestones. I think it's good for HR to do performance review and recommendations, but for regular user, there is not much we can do on there. Cons We use a different software for project management, and the this is basically another copy of the tasks for projects. Would be nice to be able to integrate with third party project management tools. 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