--- title: "Zenchef Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zenchef Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/174819/ZenBook/" page_type: "product" language: "en" --- # Zenchef Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zenchef ## What is Zenchef? Zenchef is a single and fully-integrated platform for restaurants : Reservation, Mobile payment, loyalty. With more than 7000 customers in 15 different countries, Zenchef has developed a complete customer experience management tool without commission or intermediary for restaurateurs. With only one software, manage all your reservations, your website, your digital menus, the click & collect, your reviews, your customer file, the digital payment by QR Code, your marketing campaigns... ## What is Zenchef used for? [Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €109 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zenchef?[Manage this product listing](https://www.g2.com/products/zenchef/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zenchef 3.7 (3) VS. [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting Price €109 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 4.8 (676) Value For Money 4.0 (1) Value For Money 4.8 (550) Customer Service 3.3 (3) Customer Service 4.9 (591) ## Zenchef alternatives [4.8 (4,893)](https://www.capterra.com/p/228571/Yodeck/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (676)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [KickFin](https://www.capterra.com/p/217029/KickFin/) [4.9 (117)](https://www.capterra.com/p/217029/KickFin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217029/KickFin/) [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (371)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [View all alternatives](https://www.capterra.com/p/174819/ZenBook/alternatives/) ## FAQs about Zenchef Overview ### What company size and specific industries is Zenchef built for? Zenchef is designed for independent restaurants and restaurant groups, making it a fit for small single-location operators as well as multi-location hospitality businesses. It targets the food service and dining industry, especially businesses that manage reservations, guest experiences, and restaurant operations. Features and Usability ### What are the key features of Zenchef? Zenchef offers reservations and reservations management, online booking, booking management, and table management for restaurant seating control. It also includes wait list management, group reservations, booking notes, loyalty program, CRM, customer database, payment processing, promotions management, reporting/analytics, alerts/notifications, API, ratings/reviews, customer support, and kitchen/menu management. Getting Started and Support ### What training and onboarding options does Zenchef offer? Zenchef provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later consultation. Getting Started and Support ### What customer support options does Zenchef offer? Zenchef provides email/help desk support and an FAQ/forum for customer help. These channels give users a written path to resolve questions and find common answers in one place. ## Features AI summary Based on 5,388 Waitlist reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Zenchef supports **Online Booking** and **Booking Management**, so restaurants can accept reservations digitally and keep table bookings organized in one place. However, it does not include **Calendar Management**. Instead, it offers other important features that reviewers also value, including **Payment Processing** (**51%**) and **Customer Support** (**46%**), helping businesses manage transactions more efficiently and resolve issues quickly while giving teams a smoother way to handle daily reservation operations. Online Booking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Booking Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Zenchef 19 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Group Reservations: The ability to reserve times in groups. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations: The ability to reserve tables in advance so the restaurant is not overbooked at the time of the reservation. - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Table Management: Assign waitstaff and coordinate the table services - Wait List Management: Record, update and manage waiting lists --- Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 4.0 (1) Basic €109.00 Flat Rate,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (3) 3.3 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Lars V. Z Computer Networking ### "Slechte klantenservice" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 8, 2023 Pros Snel iets geboekt, dus dat ging wel snel. Maar dat heeft ook nadelen Cons 🚨1/5 - Door een fout in de app heb ik per ongeluk een boeking gemaakt op de verkeerde dag. Het restaurant wilde ik hier niet mee lastig vallen. Ik heb 3 mails gestuurd naar de support om mijn geld terug te krijgen. Dit in een maand tijd. Bij de laatste liet ik weten als ze niet zouden reageren dat ik op het hele internet een review zou plaatsen, dus bij deze. Ik ben overigens geen voorstander van reviews plaatsen als deze, alleen als het niet anders kan ❌ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dave S. Eigenaar Hospitality ### "Fijn reservering software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 11, 2022 Top, fijne mensen als je ze belt.Meegedacht in coronatijd. Pros Snel overzichtelijk, weinig storin enmooie lay-out. Cons Voor sommige functies een hoop handelingen moet uitvoeren. Alternatives considered [Nostradamus](https://www.capterra.com/p/197244/Nostradamus/) Reasons for choosing Zenchef Voelde goed en fijn gesprek gehad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OV Olivier V. manageur Restaurants ### "Experience reussi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2022 Ayant travaillé auparavant avec un autre logiciel de réservation, j'ai été conquis par la simplicité de la prise en main et son coté intuitif. Très complet sur la gestion de plusieurs service, je ne reviendrais pas en arriere Pros Canaliser les réservations, voila ce qui est appréciable. Nous recevons des réservation de différents site en temps réel sans nous en soucier, seul les clients deviennent un élément de notre travail sans parasite. De fait nous sommes plus performant sur le terrain. Cons Le triage reste a améliorer, certes anodine mais peut permettre plus de finesse dans l'organisation. Il existe le trie par heure voir quart d'heure, a quand le trie par nombre de couverts. 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