--- title: "GlossGenius Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GlossGenius Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/174830/GlossGenius/" page_type: "product" language: "en" --- # GlossGenius Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GlossGenius ## What is GlossGenius? GlossGenius is the all-in-one business management system for appointments businesses of any size — whether you have one location or one hundred. It automates online booking, scheduling, payment processing and POS, marketing, client and staff management, and payroll, all in one intelligent system with a suite of AI teammates. More than 125,000 businesses use GlossGenius. On average, businesses on GlossGenius earn 26% more revenue in their first year, reach a 75% rebooking rate, and save 40+ hours a month on administrative work. What sets GlossGenius apart is that it handles the operational work automatically, rather than adding tasks to business owners' to-do lists. GlossGenius books appointments, fills waitlist cancellations, rebooks clients, re-engages clients who have gone quiet, and scans the business's data for revenue opportunities. It is the only platform in the category with a full AI agent team: an AI Growth Analyst, an AI Receptionist, and an AI Marketer. ## What is GlossGenius used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Salon](https://www.capterra.com/salon-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 349 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Starting price $24 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Salon / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Barbershop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Barbershop / 2026 - Calendar / 2026 - Massage Therapy / 2026 - Medical Spa / 2026 - Pilates Studio / 2026 - Retail POS System / 2026 - Salon / 2026 - Scheduling / 2026 - Spa / 2026 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Barbershop / 2026 - Calendar / 2026 - Massage Therapy / 2026 - Medical Spa / 2026 - Pilates Studio / 2026 - Retail POS System / 2026 - Salon / 2026 - Scheduling / 2026 - Spa / 2026 ## GlossGenius alternatives Highest Rated [4.8 (1,447)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (3,645)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174830/GlossGenius/alternatives/) ## FAQs about GlossGenius Overview ### What problems does GlossGenius solve? GlossGenius solves time-consuming appointment management, no-shows, scattered client records, and manual follow-up by combining online booking, automated reminders, payments, forms, notes, and marketing in one system. Independent stylists, estheticians, massage therapists, and small salon owners benefit most from easier scheduling, faster checkout, and a more professional client experience. Answer based on 221 reviews Overview ### Which roles and teams benefit most from GlossGenius? GlossGenius is most used by salon owners, independent beauty professionals, and service teams such as estheticians, hairstylists, cosmetologists, nail technicians, massage therapists, and lash artists. These users rely on it to manage bookings, payments, client records, marketing, and scheduling while streamlining day-to-day operations and growing repeat business. Answer based on 349 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is GlossGenius built for? GlossGenius is built for small beauty and wellness businesses, with 99% of reviewers from small businesses and 41% in Cosmetics. It also serves Consumer Services at 21% and Health, Wellness and Fitness at 16%, fitting salons, spas, hair stylists, barbers, nail artists, estheticians, and massage therapists. Answer based on 349 reviews Features and Usability ### What are the key features of GlossGenius? GlossGenius includes core scheduling tools like online booking, appointment scheduling, calendar management, and automated confirmations and reminders. Reviewers also highlight client management with client profiles and notes, plus differentiators such as payment processing with deposits, customizable booking websites, reporting and analytics, and inventory tracking. Answer based on 107 reviews Pricing ### How much does it cost and what fees or limitations are included? GlossGenius starts at $28/month flat for the Standard plan, with Gold at 56 and Platinum at 168. A free trial is available. Standard includes core tools with no add-on fees and 2.6% per swipe processing. Reviewers often call it affordable, though some mention pricey upgrades and extra costs for immediate payouts. Answer based on 57 reviews Integrations ### Which third-party tools and platforms does GlossGenius integrate with? GlossGenius integrates with Instagram for social media-driven booking and client discovery, with reviewer mentions centered on booking through social profiles. Official catalog data also lists Twitter/X and YouTube, indicating connections across key social and content platforms rather than a broad third-party app ecosystem. Answer based on 50 reviews Getting Started and Support ### What training and onboarding options does GlossGenius offer? GlossGenius provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation and videos offer self-paced reference and walkthroughs for product features and setup steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does GlossGenius offer, and how do users rate the experience? GlossGenius offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as friendly, helpful, and quick to follow up, especially during setup and migration, but some report trouble reaching a human, slow responses, and frustration when issues affect payments or account access. Answer based on 65 reviews Security ### How does GlossGenius handle data security and access control? GlossGenius uses secure payment processing, protects client personal information, supports employee permissions, allows multi-device access, and includes two-factor authentication and suspicious login alerts. Gold-tier users also mention dispute and policy-offense protection. Some reviewers still want stronger website security, broader chargeback coverage, and additional safeguards for no-shows. Answer based on 18 reviews ## Who uses GlossGenius? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) GlossGenius supports all three features that reviewers rate most highly: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses keep schedules organized, accept bookings more conveniently, and manage availability with less manual work, allowing teams to deliver a smoother booking experience and stay on top of daily appointments. Calendar Management 4.8 (172) 82.56% of 172 reviewers that rated this feature as important or highly important GlossGenius offers flexible calendar tools so you can manage appointments, block time, and sync with Google Calendar. Users think it’s intuitive, easy to use, and helps prevent double bookings, while keeping both business and personal schedules organized. Online Booking 4.8 (158) 84.18% of 158 reviewers that rated this feature as important or highly important With this capability, you let clients book appointments anytime, saving you time and reducing phone calls. Reviewers appreciate how easy and convenient it is for clients, though some mention older clients need guidance and wish navigation options were clearer. Mobile Access 4.8 (170) 80.59% of 170 reviewers that rated this feature as important or highly important This characteristic lets you manage bookings, client info, and transactions from your phone or tablet. Some users say it’s convenient and essential for on-the-go tasks, though a few mention occasional app glitches or needing to log in again. Confirmations/Reminders 4.9 (195) 78.97% of 195 reviewers that rated this feature as important or highly important It gives you automated appointment confirmations and reminders, reducing no-shows and saving you time. Reviewers indicate clients find reminders helpful and professional, though some wish for more customization and note older clients may find reminders excessive. Client Database 4.8 (133) 85.71% of 133 reviewers that rated this feature as important or highly important You can store and access client information, notes, and history in one place. Reviewers appreciate how it helps them stay organized, track visits, and send group messages, though some report occasional duplicate entries or unsaved data. Appointment Management 4.9 (131) 82.44% of 131 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling GlossGenius 139 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Book: Stored list of contacts and groups - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: GlossGenius offers flexible calendar tools so you can manage appointments, block time, and sync with Google Calendar. Users think it’s intuitive, easy to use, and helps prevent double bookings, while keeping both business and personal schedules organized. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Class Scheduling: Schedule in-person or online classes - Client Database: You can store and access client information, notes, and history in one place. Reviewers appreciate how it helps them stay organized, track visits, and send group messages, though some report occasional duplicate entries or unsaved data. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: It gives you automated appointment confirmations and reminders, reducing no-shows and saving you time. Reviewers indicate clients find reminders helpful and professional, though some wish for more customization and note older clients may find reminders excessive. - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Barbershops: Specific use for barbershops - For Medical Spas: Designed for medical spas - For Retail: For Retail Stores - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: This characteristic lets you manage bookings, client info, and transactions from your phone or tablet. Some users say it’s convenient and essential for on-the-go tasks, though a few mention occasional app glitches or needing to log in again. - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: With this capability, you let clients book appointments anytime, saving you time and reducing phone calls. Reviewers appreciate how easy and convenient it is for clients, though some mention older clients need guidance and wish navigation options were clearer. - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Reviews Management: Track and monitor reviews of products or services - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Stock Management: Manage the buying, selling, and holding of stocks - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Two-Way Communication: Send, receive, and respond to messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Wait List Management: Record, update and manage waiting lists - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (349) 4.7 Based on 349 reviews ## Pricing Value for money 4.7 (344) Free Trial [View pricing plan details](https://www.capterra.com/p/174830/GlossGenius/pricing/) Standard - Beauty, Wellness & Health $24.00 Flat Rate,Per Month Gold - Beauty, Wellness & Health $48.00 Flat Rate,Per Month Platinum - Beauty, Wellness & Health $148.00 Flat Rate,Per Month Practice Essentials - Medspa & Aesthetics $148.00 Flat Rate,Per Month Practice Advanced - Medspa & Aesthetics $248.00 Flat Rate,Per Month Value for money 4.7 (344) 4.7 Based on 344 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (343) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (343) 4.7 Based on 343 reviews ## User reviews Overall rating 4.8 Based on 349 reviews Filter by rating 5(304) 4(30) 3(7) 2(2) 1(6) Mentioned topic Sorted by most recent BL Brooks L. Hairdresser Retail ### "Gloss Genius is genius!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order! Pros Appointment management and appointment scheduling made easy on the mobile access of this software. The online booking and security is value for money alone! Cons I had no issues. There were no learning curves and no bugs in the software. I highly recommend for anyone with salon business. Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) Better software for value of money in my opinion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 30, 2026 Hi, Brooks! We're thrilled to hear about your positive experience and that you enjoy the appointment management systems and the security GlossGenius provides. We are currently building more features, so please feel free to share any requests with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! LP Lyla P. Owner Cosmetics ### "Great booking site, AWFUL account security " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 20, 2026 Yesterday I had $235 come out of my account when I decided to check my email, someone from a different state who was not me logged into my account and made the purchase I assume. I chatted with the help bot and asked if there was a customer service number I could call. The bot said no although the email regarding the suspicious login did have a phone number. I tried calling this phone number (within its operating hours) and the bot on the phone told me I called while the line was not in operation. I ended up having to settle with my bank and getting a new card. Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service. I’m very upset with this expirenced because I absolutely loved every other aspect of the app! (And as a side note, my password was secure and I did in fact have two factor authentication on.) Pros I loved how easy it was for clients to book appointments and the navigation was super easy to use when customizing your site, overall the organization and features were really great compared to other booking sites! Cons Poor Security and subscription fees. I opted for the free trial because I was previously using a different booking site. I wanted to try GlossGenius and when my free trial was over, it automatically selected a pricey plan when I only wanted the basic $24 subscription. I had to go in and change my plan after already paying $50 some dollars. Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Wanted to try something new and more easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2026 Hi Lyla! Thank you so much for sharing your experience! We are thrilled to hear that your clients are finding it easy to book and that the site customization has been a breeze for you. We aim to make the 'business side' of things feel effortless, so it’s great to know the organization and features are hitting the mark. Regarding the transition from your trial: I hear your frustration loud and clear. It’s never our intention to make members feel rushed or locked into a plan that doesn't fit their needs. We want the upgrade process to feel as transparent as the rest of our interface. I’d like to make this right. Would you be willing to connect with us again this time by emailing support@glossgenius.com or calling 1-888-979-7864? We will look into your account to address the price difference and discuss your security concerns in more detail. Looking forward to hearing from you! VG Vee G. Whitening Gem Tech Consumer Services ### "You won’t regret it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 I’m very happy with the service I have received and I will continue to use and recommend GlossGenius to everyone I can Pros They have added so many new features. I love that I’m able to completely customize appointments, prices and keep track of inventory all in one place. It has definitely been a game changer for my business Cons I don’t really have anything negative that I encountered. Only thing I wish would change is the payout. It like for maybe an instant payout feature. I wouldn’t even mind if it had a fee. Just access to funds right away would be great Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reasons for choosing GlossGenius Seemed like a much better fit for the needs and structure of my business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Rosie V. Owner Consumer Services ### "Avoid at all costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 12, 2026 Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets. Pros Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything. Cons AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Opened a business separate from the prior one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2026 Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you! BM Brittany M. Educator-stylist Cosmetics ### "Professional hair educator " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Pros It keeps you organized in your business and it offers loans to help you grow your business. It also eliminates questions your client may have. Cons I keep having trouble with getting payments through the system. I keep taking pictures of my id but it won’t verify it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2026 Hi Brittany! Thank you so much for the 10/10 rating and for sharing your experience! We’re thrilled to hear that our organization tools and GlossGenius financing (Capital loans) are helping you scale your business and streamline client communication! However, I am so sorry for the frustration you’ve faced with the verification process. I know how critical it is to get your payments flowing smoothly. We want to get this resolved for you immediately. Could you please reach out to us at support@glossgenius.com? Our team can take a closer look and help you get verified so you can get back to focusing on your students and clients. Thank you for your patience and for being part of the GlossGenius community—we’re honored to support your growth! RZ Ruthann Z. Owner Health, Wellness and Fitness ### "Keep it up! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 I've been using it for almost a year, and it's been great! Love the online booking option for all services, especially gift cards. Pros So easy to use for the therapist and client use experience. Online booking is a breeze along with checking the client out. Cons No cons at this time. My entire experience has been excellent, as has my clients'. I can't think of anything that I would like to see changed at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2026 Hi Ruthann! A huge thank you for the 10/10 rating! We’re so happy to hear that your first year with us has been such a success. It’s wonderful to know that both you and your clients are finding the booking and checkout process to be such a breeze—and we love that the gift card feature is a hit! Knowing that we’re making the therapist experience easier is exactly why we do what we do. Feel free to email us at support@glossgenius.com for any further feedback. We’re excited to keep supporting your business for many years to come! JV Jazmin V. Owner Non-Profit Organization Management ### "Great and amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 22, 2026 Anazing it has been so simple to use this application and add and removed services and the prices and I love how people can pay overtime Pros I love how people can by and it is amazing they give great deals. I love how it’s easy to add services and remove services. Cons Nothing I have nothing to say about that because I love everything and the services that Gloss Geniouse gives it is so easy for my clients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2026 Hi Jazmin! We are so happy to hear you’re loving the app! It’s wonderful to know that the service management tools and the option for your clients to pay over time have made things easier for your business. We noticed your high ratings for our features, but we saw a 3/10 regarding your likelihood to recommend us. We wanted to reach out and see if there’s anything we can do to improve your experience or truly earn those extra stars! Your feedback is incredibly valuable to us—please feel free to share any thoughts on how we can better serve you at support@glossgenius.com. We’re so grateful for your support and can’t wait to see your business continue to thrive! AG Aubrie G. Esthetician Health, Wellness and Fitness ### "Professional, simple, organized. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2026 I’ve used it for almost 8 years, it has been a great tool. I don’t have to worry about. I have friends who use similar scheduling sites and they do not look as nice as GlossGenius to the consumer or as user friendly. Pros Ease of scheduling appointments, simple yet professional website, lots of tools like reports and social templates built in. Cons The only issue I ran into is that you cannot change the order of memberships like you can services for your website. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2026 Hi Aubrie! Using GlossGenius for almost 8 years is such an amazing milestone—thank you for letting us be part of your journey for nearly a decade! We love that our professional look, built-in reports, and social templates are giving you a competitive edge and making life easier for you and your clients. Regarding the membership ordering, thank you for that specific feedback! We know how important it is to have your website look exactly how you want it. I've shared this suggestion with our product team to see how we can make that customization even better. If you need anything else, we're always here at support@glossgenius.com. MN Monique N. Owner Cosmetics ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 21, 2026 My experience was the fast customer service support from gloss. The way they listen and help support. Pros AI help Ways to help book more clients Payment processing made easy and fast Rebooking reminders fun Cons The credit card fees The huge difference between the prices gold level How to input the forms for pt to sign and acknowledge meaning I don’t want to add another program to connect the one that I’m currently using. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2026 Hi Monique! It’s wonderful to hear that our AI tools and rebooking reminders are helping you grow your business—and a huge shoutout to our support team for being there when you needed them! We hear you loud and clear on the transition to the Gold level and the desire for more integrated forms. We want your workflow to feel seamless without needing extra programs. Your feedback on credit card fees and pricing is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss your plan further. We’re here to help you get the most value possible! CS Charisse S. Owner Operator Medical Practice ### "Best payment and booking system ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2026 Its been great, I've gone through 3 different vendors and they had hidden fees or if you didn't meet certain criteria you got charged. Pros Payment processing the fee is great and rhe most affordable, nothing hidden like these other people. Cons Having to pay for text marketing,I wish this was like the email or included with the package also... Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More functions less money processing fees were lower Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 6, 2026 Hi Charisse! Thank you so much for taking the time to share your feedback! It's fantastic to hear that you're finding our payment processing fees to be affordable and transparent. That's exactly what we aim for! We're proud to offer a platform with more functions and lower costs, and it means a lot that you've noticed the difference. We also appreciate you bringing up your thoughts on text marketing. That's really valuable input, and we understand your desire for it to be integrated with your package, similar to email. We are absolutely sharing this suggestion with our product team as we continuously work to improve the GlossGenius experience. If you ever have any more ideas, questions, or just want to chat about your experience, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being a valued member of our community! 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