--- title: "GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GlossGenius the right Salon solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174830/GlossGenius/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- GlossGenius 4.8 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews BL Brooks L HairdresserRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order!“ June 3, 2026 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 CS Chelise S Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital!“ July 2, 2025 KS Kee S EstheticianCosmetics, Self-employedUsed the software for: More than 2 years. “That I am unable to customize the website to include pop-ups for specials and that I am not able to do a quick check out without having to create a client profile.“ July 2, 2025 TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie G. Owner co-owner cosmetologist Consumer Services Used the software for: Less than 6 months ### "Fantastic system and great pricing" October 10, 2024 5.0 It’s been wonderful! Transfer was smooth! Great customer service! Pros I love that it is geared specifically towards our industry Cons That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Because it’s tailored specifically for salons Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) It was too pricey and more for larger salons not individuals! However I LOVED it but it cost too much. Review Source Response from GlossGenius October 22, 2024 Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at support@glossgenius.com anytime. Thanks again for your support—we’re excited to continue helping you grow your business! BL Brooks L. Hairdresser Retail Used the software for: 6-12 months ### "Gloss Genius is genius!" June 3, 2026 5.0 Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order! Pros Appointment management and appointment scheduling made easy on the mobile access of this software. The online booking and security is value for money alone! Cons I had no issues. There were no learning curves and no bugs in the software. I highly recommend for anyone with salon business. Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) Better software for value of money in my opinion Review Source Response from GlossGenius June 30, 2026 Hi, Brooks! We're thrilled to hear about your positive experience and that you enjoy the appointment management systems and the security GlossGenius provides. We are currently building more features, so please feel free to share any requests with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with GlossGenius is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about GlossGenius is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about GlossGenius is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like GlossGenius and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) GlossGenius has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that GlossGenius does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. GlossGenius is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! GlossGenius helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about GlossGenius! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used GlossGenius as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about Glossgenius. It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! VA Valentina A. Owner Consumer Services Used the software for: 6-12 months ### "Good starter booking platform for solo business but not for scaling " December 10, 2025 4.0 Overall I find GlossGenius to be a good option for a small solo business, perhaps hair or massage. For a larger spa I found there to be lots of features lacking. The platform also heavily focuses on mobile app features instead of desktop version. Pros I liked that the platform was easy to use and they are always bringing on new features that users request. I also liked that it was easy for a client to schedule an appointment using the online booking system. For how many features are offered, I do believe you get great value for the money. Cons I wish the client facing website was more customizable. Everything is a preset template but it can be difficult to make it match your own branding. It would be nice to be able to have an option offer a website widget instead of a separate booking page since the domain isn't customizable. I did find the platform to be quite glitchy and didn't find it to be as robust for a growing business. The reports section were a joke. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I switched because I wanted to be able to keep a card on file and require deposits when booking an appointment which square did not have an easy option to do that. Review Source Response from GlossGenius December 13, 2025 Hi Valentina! Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform easy to use, appreciate our new features, and value the seamless online booking experience! We understand your points regarding the client-facing website's customization, the desire for a website widget, the platform's stability, and the depth of the reports section, especially as your business grows. Your constructive comments are incredibly valuable, and we assure you that we will share this directly with our product development team for thorough review and consideration. We are committed to continuously improving GlossGenius for all our members. If you have any further feedback, please feel free to email us anytime at support@glossgenius.com. Thank you for choosing GlossGenius! MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! BP Bianca P. Owner Consumer Services Used the software for: 2+ years ### "Gloss review " September 24, 2025 5.0 Overall my experience with gloss is very positive, very easy to use and client reminders are very helpful. Pros Very user friendly, easy to schedule appointments, and very affordable. Free website where clients can schedule and manage their own appointments. Cons The website and app on rare occasions has crashed and clients aren’t able to book appointments and I am unable to take payments. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing GlossGenius Good reviews as well as price point and credit card processing fees Review Source Response from GlossGenius September 26, 2025 We're absolutely delighted to hear such positive feedback, Bianca! It's fantastic to know that you're finding our platform easy to use and affordable, and that our scheduling and client reminder features are making a real difference for your business! We also appreciate you bringing to our attention the rare instances of the website and app crashing. We truly understand how disruptive this can be, and please know that we are continuously working to enhance the stability and reliability of our services. Your insights are incredibly valuable as we strive to improve. Should you have any further suggestions or feedback, please don't hesitate to reach out to our dedicated support team at support@glossgenius.com. Thank you for being such a valued member of the GlossGenius community! MB Melissa B. Hairstylist- owner Consumer Services Used the software for: 1-2 years ### "2 + years and still going!" September 10, 2025 5.0 I've had a very good experience with them thus far (2 years) and can't really find anything else to comment on! Always quick to fix hiccups & communicative. Pros Gloss Genius is the easiest software for beauty professional to use in my opinion. No spending weeks trying to smooth everything out, they make the transfer process beyond easy, though mine did take longer that my coworkers, it probably would have taken me 1000x times longer. Clients love that they don't need another password to remember and the reminder texts and emails aren't too much. Just enough reminders. I pay for the Gold service and have really enjoyed the mass text and email option - but don't like that you have to pay for more than 500 texts per month as they transferred all my clients from over ten years and it's a very long process to try and pick out the regulars or pay a big chunk to just send all. Appointment management and online booking and changes are easy on both mine and clients ends. There have been slight bug issues over the past few years but they are always beyond quick to get them fixed ASAP. I do not sell product so cannot comment on inventory personally, but i'm sure it's just as smooth as the rest. Cons My biggest complaint is really more so a bank issue than gloss genius but when the holidays align on Mondays or Tuesdays you won't get a pay out for 4-5 days straight so you have to pay the .10% fee which can be a lot of money if you have a big chunk sitting and need to pay bills. Switched from [Aura Salonware](https://www.capterra.com/p/181855/SalonOS/) so much i hated everything about it - way too over complicated. Review Source Response from GlossGenius September 12, 2025 Hi Melissa! Thanks for your detailed review. We're glad GlossGenius Gold and the app simplify your life with seamless transfers, appointment management, and online booking. We also appreciate that your clients find the login easy and value the reminder texts and emails. We understand your concerns about the mass text limit for your large client base; this feedback is vital as we evaluate our pricing for high-volume users. Regarding payout delays on bank holidays, we recognize your frustration. This is a systemic banking issue, and while instant payouts cover expediting costs, we understand where you’re coming from. We're actively exploring solutions to minimize delays and offer more flexibility. Your comments on our quick bug fixes and the app's smoothness reflect our team's hard work. Thank you for being a valued GlossGenius member; your feedback is crucial to our improvement. PG Patty G. License esthetician Cosmetics Used the software for: 1-2 years ### "Best booking site" September 10, 2025 5.0 Im very satisfied with GlossGenius I haven’t experienced any issues. I love my wait list options and how easy it is for clients to add themselves to the waitlist Pros The simplicity for my business and my clients love how easy it is to book a service and not being over complicated and how convenient it is to fill out consent forms Cons I wish it allowed us to set up different times for working days have to manually do it for each day. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Easy to create my page and set up my services Review Source Response from GlossGenius September 12, 2025 Hey there, Patty! We appreciate you taking the time to share your feedback. We're thrilled to hear the simplicity of the app has supported your business and made booking easier for your clients. It’s great to know that you're loving the waitlist feature, too. We appreciate your feedback about setting different working hours—we understand how that could save time and are exploring ways to improve flexibility. Please feel free to email us at support@glossgenius.com if you have any other feedback. Thank you for choosing us. We're grateful to be part of your journey! LL Leilani L. Hairstylist and Wig Designer Cosmetics Used the software for: 6-12 months ### "Highly recommend" September 10, 2025 5.0 I love it! No issues, very easy to use! Easy to set up. Quick to navigate through , easy to get where you need to go. Pros It’s very Easy to navigate. When I was setting up my profile, I was happy that everything was user friendly! Cons Doesn’t recommend clients like styleseat! That would be a great feature. If there was a way for clients who don’t have a stylist to browse and find one! Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Because it was easier to set up and use and design Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) They send your clients to other stylists when you’re not available Review Source Response from GlossGenius September 13, 2025 Hi Leilani! We're thrilled to hear that you found GlossGenius to be user-friendly and easy to set up. We appreciate your positive comments about navigating the app quickly and efficiently! We also truly value your feedback regarding a feature that would connect clients without a stylist to professionals using GlossGenius. That's an excellent idea, and we can certainly see the benefit of having such a tool to help new clients discover service providers on our platform. We will absolutely share this insightful suggestion with our team for their review and consideration. Should you have any further feedback or ideas, please don't hesitate to reach out to us at support@glossgenius.com. We're grateful to have you as part of the GlossGenius community! AC Anna C. Esthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "Beyond 5 stars " September 10, 2025 5.0 It has been amazing so far and have not had any troubles. Previous booking sites I used gave me more grief and troubleshooting required. Pros Easy online booking and appointment management. Has a great value and is more affordable than other bookings sites on the market. Cons I think it’s still growing its features and has great potential. I have only had 1 client say that it gives her trouble booking. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) It was too expensive to use. Everything had to be added on and costs kept adding. Review Source Response from GlossGenius September 12, 2025 Thank you so much for sharing your thoughtful review, Anna. We're really glad to hear that the booking experience has been smooth and that you've found great value in GlossGenius—it means a lot to us. We appreciate your honesty about the areas where we’re still growing. Feedback like yours helps us improve and prioritize what matters most to our members. We're also grateful you chose us over other platforms, and we’re committed to keeping things simple and reliable. If that one client continues to have trouble booking, please don’t hesitate to reach out to our Support Team at support@glossgenius.com—we’re here to help! DH Deneté H. None Cosmetics Used the software for: 1-2 years ### "And It Only Keeps Getting Better..." July 3, 2025 5.0 Its been an aweaome experience with Glossgenius. I shpped around for a while before choosing and I"m glad I took my time to do the research. The overall appeal of the schduling site is far more easier on the eye than other popular platforms. Gloss Genius will have my business for a long time. Pros Its extremely easy to navigate and set up. Its also visually appealing. The website options look expensive and luxurious compared to other schduling platforms. Cons Not all features are available via desktop and I wish more options were available to basic subscribers. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing GlossGenius The appeal of the site, pricing and ease of use. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Gloss genius allows customization meevo does not. Review Source Response from GlossGenius July 8, 2025 Hi Denete! I'm so happy to hear that you're finding the app easy to navigate and set up! We've really put our hearts into creating a smooth user experience, so it’s wonderful to know it’s working for you. About your feedback on having features available on desktop, we’re actively looking into ways to make things even more accessible and functional across different platforms. Your input is super important as we plan our next steps. We also love your suggestion about offering more options from the premium subscription plan to our basic users. We totally understand the need for flexibility and value, and we’re always eager to improve what we offer. Your thoughts will definitely be taken into account as we consider features that benefit all our subscribers. If you have any more suggestions or feedback, please don’t hesitate to reach out to us at support@glossgenius.com or text us at 1-888-979-7864. Your insights mean a lot to us as we work to enhance our app! :) KD Kris D. Hairstylist and tattoo artist Design Used the software for: 2+ years ### "I love it!!!!" July 2, 2025 5.0 Easy to navigate. Easy to figure out. If there's any questions I have. I get them answered real fast and it offers so much for my business and it just makes my job so much easier Pros It's so easy to use!!! I love the way my clients can see the website and navigate through it just as easy as I can. Cons Absolutely nothing! I have absolutely no complaints about using gloss genius. Definitely makes my job easier Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius It was definitely way easier to navigate and wasn't as expensive. Review Source Response from GlossGenius July 9, 2025 Hi Kris! Thank you for sharing your thoughts with us! We’re delighted to hear that you love the interface and find the navigation of both the website and app easy and user-friendly. Your feedback is invaluable as we aim to continuously enhance our services. If there are any specific features you particularly enjoy or think could be improved, we’d love to know more! Please feel free to reach out anytime at support@glossgenius.com or text us at 1-888-979-7864. Our team is always here to help and ensure you have the best experience possible. Thank you once again for your kind words and support! CM Chelsea M. Independent Hairstylist Cosmetics Used the software for: 2+ years ### "My clients love GG and so do I! " July 2, 2025 5.0 I signed up when I first opened a suit because the provider next door had a GG sticker on her window and said she loved it. Best decision ever. Customer service is fantastic. Clients are obsessed. Business coach loves that I can pull analytics. Pros Gloss Genius is so easy for my clients and I to use! They roll out much needed new features quite often. The analytics allow me to reevaluate consistently for health of the business. Cons I wish my clients could shop for product to pick up in person from the website based on current inventory. I wish I had additional analytics per client/ticket that seperate evaluate retail for per ticket and service dollars per ticket seperately rather thank service dollars, tip dollars, and retail dollar per client being averaged together. Wish I could set pop up notes for clients when I click their appt and the ability to add a landing page pop up on the website to that has the capability to display a custom message and an image. It would also be great if GG had capability for discount codes where I could set the expiration date and the name of the code. I would love this as an in between membership from the Gold to the Platinum (which is way more than I need as an independent hairstylist). I'm saying I would be willing to pay extra for these features to be integrated. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius It seemed like it was for my type of business as an independent hairstylist. Having analytics is critical to me. It was recommended so I went for it. Review Source Response from GlossGenius July 12, 2025 Hi Chelsea! We're delighted to hear that GlossGenius makes managing your business and client interactions so easy, and that our analytics help you consistently evaluate your business's health. We also truly appreciate you sharing your ideas for enhancing the platform, such as enabling online product shopping with inventory tracking, more granular client/ticket analytics, pop-up notes for appointments, custom website landing page pop-ups, and flexible discount codes. These are excellent features, and we will absolutely share them with our team for consideration. If you have any other ideas or feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being such a valued part of the GlossGenius community! NF Nadine F. Massage Therapist and cosmetologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Gloss flying high" July 2, 2025 5.0 Just the best i had clover before it was just not for me. GLOSS WILL ONLY GET BETTER SO I AM NOT WORRIED KEEP UP THE GREAT WORK AND KEEP HIRING THE BEST. Pros Wow i wish i have more space but the service is phenomenal and they listen to us they take notes on what we ask for like the packages this is awesome and i know it is only going to go up from there, just awesome 👌. Cons When i find one i will let you know, but for now any little thing i know will be taken care of everything cannot be fixed overnight i am patient Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius The price the set and i just felt in my gut that it was perfect for my business Review Source Response from GlossGenius July 9, 2025 Hi Nadine! Thank you so much for taking the time to share your feedback. We're thrilled to hear how much you love the packages feature, and it's truly fantastic to know that our efforts are positively impacting your experience. We're also delighted that you find both our service and customer support to be phenomenal. We are deeply committed to creating a seamless and user-friendly platform, and feedback like yours is incredibly valuable in helping us achieve this goal. Please don't hesitate to share any more ideas or features you have in mind! Your input is crucial in helping us improve and adapt to your needs. You can reach us at support@glossgenius.com or text us at 1-888-979-7864. Thanks again for your feedback! KP Kortney P. Licensed Massage Therapist Luxury Goods & Jewelry Used the software for: 1-2 years ### "Wonderful app!" February 20, 2026 5.0 Great app! I recommend it to all my massage and cosmetology people! I love how versatile it is as well as user friendly! Pros I love having everything I need in my app,easily accessible and secure! I also love the fact that I can have it on multiple devices, so I always have a form of my schedule on me. Cons I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more. Review Source Response from GlossGenius February 26, 2026 Hi Kortney! We're thrilled to hear that you love the convenience of having everything you need securely accessible across multiple devices! That's exactly the versatile and user-friendly experience we strive for! It's wonderful that you recommend us to both your massage and cosmetology peers. We also genuinely appreciate your comment on the SOAP note format and the features available to massage and cosmetology professionals, particularly across different tiers. Understanding where our app can be better optimized for all types of beauty and wellness professionals is invaluable to us, and we are constantly working to improve and expand our features. If you have any further suggestions on how we can enhance the app's functionality, please don't hesitate to email us directly at support@glossgenius.com. Your insights help guide our development efforts! CH Carla H. Hairstylist Cosmetics Used the software for: 2+ years ### "Gloss Boss 4eva" February 20, 2026 5.0 I really have been so happy with the app and its user friendly platform! The opportunities to finance through Stripe Capital makes it easy to grow my business too! Pros I love how it helps the stylist be the most successful possible and the customer service is incredible! Cons That I can’t book to haircuts in one service. For example, 2 kids haircuts on the same ticket in the same family. Review Source Response from GlossGenius March 6, 2026 Hi Carla! We’re thrilled to hear how much the app has helped you succeed and that you've had an incredible experience with our customer service! We're also glad to know that features like GlossGenius financing (Stripe Capital) are helping you grow your business. We definitely hear you regarding the challenge of booking multiple of the same service. That's a clever idea that would certainly streamline the booking process, and we are absolutely going to share this feedback with our product development team for their review. If any other ideas or questions come up, please don't hesitate to reach out to us directly at support@glossgenius.com. We truly appreciate you taking the time to share your feedback and for being a valued member of our community! JS Jamie S. Owner master Stylist Health, Wellness and Fitness Used the software for: 6-12 months ### "Gloss genius fan " February 20, 2026 5.0 Excellent easy to use - i like my goal i set each week and the ease of putting in my services. Customers are very happy with online booking. Pros The simplicity of not needing an app for people to do online booking. Setting goals etc. I like the ease of it all Cons I really don't have a con - everything is easy to navigate through and understand how to use. I am looking fireard to exploring more options that are available. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) New state new beginnings and more current Review Source Response from GlossGenius February 25, 2026 Hi Jamie! Thank you for sharing your feedback about the easy navigation and setting a goal each week! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! 🤗️ BJ Brittne J. Hairstylist Consumer Services Used the software for: 6-12 months ### "Very satisfied " September 10, 2025 5.0 Pros I've never had an online booking service before and I'm so glad that I stuck with gloss genius as my first option. It is made managing my clients so much easier and they all love the option to book online with me as well. Cons There is only been a couple times when I've not been happy with the app when it was shut down for maintenance, which I think is understandable. Other than that, the only thing my clients complain about is that I can't customize exactly how many text message reminders. They each get some people love them and some people hate them. Review Source Response from GlossGenius September 14, 2025 Hi Brittne! We're thrilled to hear how much our online booking service has simplified your client management and how much your clients appreciate its convenience. It's truly an honor to support your business! We also genuinely appreciate you sharing your thoughts on areas for improvement. We understand your patience regarding the occasional maintenance, and please know we are fully committed to delivering a consistently seamless app experience for all our professionals. Regarding client reminders, we want to let you know that certain plans do offer the flexibility to tailor the frequency of these notifications. We would be delighted to help you set up your client notifications and discuss your preferences for when and how often your clients should receive them. Please feel free to connect with us at support@glossgenius.com so we can delve deeper into your needs. We look forward to hearing from you! JM Jennifer M. Esthetician owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Glossy Bossy " February 20, 2026 5.0 I switched to gloss genius last year and made my life and clients life so much easier. I can’t believe I used to have them text me for appts. Pros Super easy for myself and clients to navigate. I now have gold so there’s so many more benefits and I’m loving it Cons Nothing on the top of my head to be honest. But for some reason I can’t seem to add clients date of birth since the last upgrade Review Source Response from GlossGenius February 25, 2026 Hi Jennifer! Thank you for finding the GlossGenius app super easy to use! We're truly sorry to hear you're having trouble adding clients' birthdays, and we'd love to help! Kindly email us at support@glossgenius.com or call us at 888-979-7864 so we can assist you immediately. We can resolve any trouble you're having by working together! RM Ramsey M. Esthetician Cosmetics Used the software for: 6-12 months ### "Absolutely Love for Beginners " September 10, 2025 5.0 It’s been very easy to use as a beginner in the business world. There are also videos in GlossGenius to help you build your business skills Pros How the client can fill out forms online about their appointments especially liability. It makes it easy for the client to book. Cons Money transferring quicker. Sometimes I need the money right away but I have to wait until the next day. Review Source Response from GlossGenius September 12, 2025 We’re thrilled to hear about your experience, Ramsey! We're glad to know that the online forms and booking process have made things easier for both you and your clients. It’s great to know that the app has been helpful as you start your business journey and that the videos are supporting your growth. We also appreciate your feedback about payout timing. While next-day transfers are standard right now, we understand how important quicker access to your funds can be and are always exploring ways to improve. That said, after processing a few more payments, we recommend exploring our Instant Payout Feature. Instant Payouts offer you the flexibility to access your funds whenever you need them, eliminating the wait for the next business day. Feel free to connect with our support team at support@glossgenius.com to know more about this feature. Thanks again for sharing your feedback and experience! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.