# GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GlossGenius the right Salon solution for you? Explore 349 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (349) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 BL Brooks L HairdresserRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order!“ June 3, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 AG Aubrie G EstheticianHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Ease of scheduling appointments, simple yet professional website, lots of tools like reports and social templates built in.“ February 22, 2026 DP Daisy P Hair StylistIndividual & Family Services, Self-employedUsed the software for: More than 2 years. “Not being able to save more than 1 card payment since clients are always changing card payment.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 349 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie G. Owner co-owner cosmetologist Consumer Services Used the software for: Less than 6 months ### "Fantastic system and great pricing" October 10, 2024 5.0 It’s been wonderful! Transfer was smooth! Great customer service! Pros I love that it is geared specifically towards our industry Cons That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Because it’s tailored specifically for salons Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) It was too pricey and more for larger salons not individuals! However I LOVED it but it cost too much. Review Source Response from GlossGenius October 22, 2024 Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at support@glossgenius.com anytime. Thanks again for your support—we’re excited to continue helping you grow your business! NA Natasha A. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Gloss is the best!" February 20, 2026 5.0 I am very pleased with my experience with Gloss Genius. I am so glad I made the switch. I wish I had made the switch sooner. Pros I like the way the Appointment management is set up and the value for your money. Gloss is always looking for ways to improve too. Cons At first it is a huge learning curve with gloss but once you get it figured out you will love gloss it. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They don’t take care of their users. I like the protection program that is offered with gloss Review Source Response from GlossGenius March 4, 2026 Hi Natasha! Thank you so much for taking the time to share your feedback! We are thrilled to hear how pleased you are with your experience, especially with the appointment management setup and the value you're finding with GlossGenius. It's truly wonderful to know you feel protected and that you are enjoying the switch. We wish you had joined us sooner, too! We also appreciate your comment about the initial learning curve. We are constantly striving to make the platform as intuitive as possible, and we take this feedback to heart as we continue to improve. If you ever have any other questions, feedback, or need assistance, please don't hesitate to reach out to our team directly at support@glossgenius.com. Thank you again for being such an important part of the GlossGenius community! SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! VA Valentina A. Owner Consumer Services Used the software for: 6-12 months ### "Good starter booking platform for solo business but not for scaling " December 10, 2025 4.0 Overall I find to be a good option for a small solo business, perhaps hair or massage. For a larger spa I found there to be lots of features lacking. The platform also heavily focuses on mobile app features instead of desktop version. Pros I liked that the platform was easy to use and they are always bringing on new features that users request. I also liked that it was easy for a client to schedule an appointment using the online booking system. For how many features are offered, I do believe you get great value for the money. Cons I wish the client facing website was more customizable. Everything is a preset template but it can be difficult to make it match your own branding. It would be nice to be able to have an option offer a website widget instead of a separate booking page since the domain isn't customizable. I did find the platform to be quite glitchy and didn't find it to be as robust for a growing business. The reports section were a joke. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I switched because I wanted to be able to keep a card on file and require deposits when booking an appointment which square did not have an easy option to do that. Review Source Response from GlossGenius December 13, 2025 Hi Valentina! Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform easy to use, appreciate our new features, and value the seamless online booking experience! We understand your points regarding the client-facing website's customization, the desire for a website widget, the platform's stability, and the depth of the reports section, especially as your business grows. Your constructive comments are incredibly valuable, and we assure you that we will share this directly with our product development team for thorough review and consideration. We are committed to continuously improving GlossGenius for all our members. If you have any further feedback, please feel free to email us anytime at support@glossgenius.com. Thank you for choosing GlossGenius! EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about . It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about ! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! EJ Erica J. Waxer Health, Wellness and Fitness Used the software for: 2+ years ### "Who’s Better for My Business Than Gloss Genius? No One!" July 2, 2025 5.0 My overall experience with Gloss Genius has been nothing short of amazing. The platform is incredibly user-friendly and packed with features that make running my business so much easier. From scheduling and client management to payments and reporting, there’s truly nothing this software can’t do. I especially love that it integrates Google reviews, which helps boost my online presence, and offers Buy Now, Pay Later options for clients, making my services more accessible. It’s an all-in-one solution that has completely streamlined my workflow, and I couldn’t be happier with it. Pros What I absolutely love about this software is how simple it is for my clients to book! They don’t have to download an app or set up a profile—just log in, book, and they’re good to go. It’s super convenient, fast, and totally user-friendly! Cons Before Gloss Genius, I didn’t have a way to track my time or pay myself efficiently—but now I do, and I absolutely love it! Their new features have made managing my business so much easier. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) There was too many moving parts on my old booking site with Gloss Genius Everything was all in one. Review Source CS Charisse S. Owner Operator Medical Practice Used the software for: 6-12 months ### "Best payment and booking system ever" February 21, 2026 5.0 Its been great, I've gone through 3 different vendors and they had hidden fees or if you didn't meet certain criteria you got charged. Pros Payment processing the fee is great and rhe most affordable, nothing hidden like these other people. Cons Having to pay for text marketing,I wish this was like the email or included with the package also... Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More functions less money processing fees were lower Review Source Response from GlossGenius March 6, 2026 Hi Charisse! Thank you so much for taking the time to share your feedback! It's fantastic to hear that you're finding our payment processing fees to be affordable and transparent. That's exactly what we aim for! We're proud to offer a platform with more functions and lower costs, and it means a lot that you've noticed the difference. We also appreciate you bringing up your thoughts on text marketing. That's really valuable input, and we understand your desire for it to be integrated with your package, similar to email. We are absolutely sharing this suggestion with our product team as we continuously work to improve the GlossGenius experience. If you ever have any more ideas, questions, or just want to chat about your experience, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being a valued member of our community! KW Kay W. Esthetician Consumer Services Used the software for: 1-2 years ### "Got what I need with Gloss" September 13, 2025 4.0 Overall gloss has been good to me.I would love to see memberships added.pls dont increase your price Pros I love and appreciate the price point most of all. Being a solopreneur has not been easy financially Cons The inability to invoice clients, and to use the suggested workaround was what I liked the least honestly Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Price,features and professional recommendations. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) The cost and the processing fee made me want to switch Review Source Response from GlossGenius September 15, 2025 Hi Kay! We’re truly grateful to support solopreneurs like you, and we’re glad the price point and ease of use have made a difference. We hear you on invoicing—your feedback is invaluable. We’re happy to share that we’ve just released a beta version of our in-app invoicing feature, and we’d love for you to check it out! Feel free to reach out to our team at support@glossgenius.com to learn more. Your suggestion about memberships is noted, and we’re always exploring ways to grow without compromising affordability. Thanks again for taking the time to share your experience and requests! JC Jessica C. Owner Hospitality Used the software for: 1-2 years ### "Just perfect" July 3, 2025 5.0 Amazing! Literally love it so much. This app has changed my experience as a salon owner and I’m super happy Pros Literally everything! But if u had to pick one I really love the ability to customize my client profiles Cons Nothing really. Everything is so user friendly and customizable. I think the only thing I would change is add in a way to send an invoice for pre booked services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius My intuition. It felt more appealing and user friendly. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More user friendly for my industry. No regrets. Review Source DH Deneté H. None Cosmetics Used the software for: 1-2 years ### "And It Only Keeps Getting Better..." July 3, 2025 5.0 Its been an aweaome experience with . I shpped around for a while before choosing and I"m glad I took my time to do the research. The overall appeal of the schduling site is far more easier on the eye than other popular platforms. Gloss Genius will have my business for a long time. Pros Its extremely easy to navigate and set up. Its also visually appealing. The website options look expensive and luxurious compared to other schduling platforms. Cons Not all features are available via desktop and I wish more options were available to basic subscribers. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing GlossGenius The appeal of the site, pricing and ease of use. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Gloss genius allows customization meevo does not. Review Source Response from GlossGenius July 8, 2025 Hi Denete! I'm so happy to hear that you're finding the app easy to navigate and set up! We've really put our hearts into creating a smooth user experience, so it’s wonderful to know it’s working for you. About your feedback on having features available on desktop, we’re actively looking into ways to make things even more accessible and functional across different platforms. Your input is super important as we plan our next steps. We also love your suggestion about offering more options from the premium subscription plan to our basic users. We totally understand the need for flexibility and value, and we’re always eager to improve what we offer. Your thoughts will definitely be taken into account as we consider features that benefit all our subscribers. If you have any more suggestions or feedback, please don’t hesitate to reach out to us at support@glossgenius.com or text us at 1-888-979-7864. Your insights mean a lot to us as we work to enhance our app! :) KD Kris D. Hairstylist and tattoo artist Design Used the software for: 2+ years ### "I love it!!!!" July 2, 2025 5.0 Easy to navigate. Easy to figure out. If there's any questions I have. I get them answered real fast and it offers so much for my business and it just makes my job so much easier Pros It's so easy to use!!! I love the way my clients can see the website and navigate through it just as easy as I can. Cons Absolutely nothing! I have absolutely no complaints about using gloss genius. Definitely makes my job easier Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius It was definitely way easier to navigate and wasn't as expensive. Review Source Response from GlossGenius July 9, 2025 Hi Kris! Thank you for sharing your thoughts with us! We’re delighted to hear that you love the interface and find the navigation of both the website and app easy and user-friendly. Your feedback is invaluable as we aim to continuously enhance our services. If there are any specific features you particularly enjoy or think could be improved, we’d love to know more! Please feel free to reach out anytime at support@glossgenius.com or text us at 1-888-979-7864. Our team is always here to help and ensure you have the best experience possible. Thank you once again for your kind words and support! CM Chelsea M. Independent Hairstylist Cosmetics Used the software for: 2+ years ### "My clients love GG and so do I! " July 2, 2025 5.0 I signed up when I first opened a suit because the provider next door had a GG sticker on her window and said she loved it. Best decision ever. Customer service is fantastic. Clients are obsessed. Business coach loves that I can pull analytics. Pros Gloss Genius is so easy for my clients and I to use! They roll out much needed new features quite often. The analytics allow me to reevaluate consistently for health of the business. Cons I wish my clients could shop for product to pick up in person from the website based on current inventory. I wish I had additional analytics per client/ticket that seperate evaluate retail for per ticket and service dollars per ticket seperately rather thank service dollars, tip dollars, and retail dollar per client being averaged together. Wish I could set pop up notes for clients when I click their appt and the ability to add a landing page pop up on the website to that has the capability to display a custom message and an image. It would also be great if GG had capability for discount codes where I could set the expiration date and the name of the code. I would love this as an in between membership from the Gold to the Platinum (which is way more than I need as an independent hairstylist). I'm saying I would be willing to pay extra for these features to be integrated. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius It seemed like it was for my type of business as an independent hairstylist. Having analytics is critical to me. It was recommended so I went for it. Review Source Response from GlossGenius July 12, 2025 Hi Chelsea! We're delighted to hear that GlossGenius makes managing your business and client interactions so easy, and that our analytics help you consistently evaluate your business's health. We also truly appreciate you sharing your ideas for enhancing the platform, such as enabling online product shopping with inventory tracking, more granular client/ticket analytics, pop-up notes for appointments, custom website landing page pop-ups, and flexible discount codes. These are excellent features, and we will absolutely share them with our team for consideration. If you have any other ideas or feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being such a valued part of the GlossGenius community! AF Alex F. Lash artist Consumer Services Used the software for: 6-12 months ### "10/10 love it for my business " July 2, 2025 5.0 It used square for 4 years before I made the switch to gloss and my goodness it’s so much better. I really love that everything is ran in the app and I don’t need to get on a computer to access different things. I love how the transition was also 10/10! I really enjoy everything about it! Pros I love how easy the app is to work and that everything is in one place! Having access to my schedule and my website and being able to switch things around all in the app is the best! Cons How my card reader won’t stay connected to my phone and I have to connect it every time I need to check a client out. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) The price was one of the main reasons but also the fact that gloss would move over all my clients and services and notes for me SOLD ME! Review Source Response from GlossGenius July 9, 2025 Hi Alex! I'm thrilled to hear that our platform has made it easier for you to manage your business and significantly improve operations. Having everything in one place truly boosts efficiency, saving you time and letting you focus more on your clients instead of administrative tasks. Regarding the card reader, I apologize for the connection issue you're experiencing. If it helps to know, the card reader will disconnect and power off if your phone moves too far away. When you turn it back on, it should automatically reconnect. If the card reader disconnects even when it's close to your phone, please try restarting the GlossGenius app. If you need further assistance or have any other questions, don't hesitate to contact our support team at support@glossgenius.com or text us at 1-888-979-7864. SW Shauntee W. Hair Stylist Cosmetics Used the software for: 1-2 years ### "10/10 would definitely recommend " February 20, 2026 5.0 It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Ease of process and client access. Price. Review Source Response from GlossGenius March 6, 2026 Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! SP Shalaya P. Braider Cosmetics Used the software for: 2+ years ### "Glossgenius love" February 20, 2026 5.0 Great experience would recommend to everyone who wants to run a business an needs a booking site. Pros The ease of client bookings without a hassle. Just check my schedule an go. I love being a boss. Cons My lease favorite thing about the website is how all the services are lined up. Categories would be better. Review Source Response from GlossGenius March 4, 2026 Hi Shalaya! Thank you so much for sharing your review! We are so thrilled that the app is to your liking and makes booking easy for you! We take note of the services lined up on the website and share them with our product development team! We are currently building more features so please feel free to share your request with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! SI Sarai I. Salon owner Retail Used the software for: 1-2 years ### "Gloss Genius Glory " February 20, 2026 5.0 I’ve had a great experience since 2019 and I will not be going to any other app. I’ve tried some others out just to see the difference. Pros I’ve been with you guys since 2019 and I’ve seen the app grow in some amazing ways. The pricing is great for all of the features you get. Cons It updates a lot! I appreciate the effort put in but the features change a lot. You go from regular features to gold level features. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius Best features and cheaper processing fee Review Source Response from GlossGenius February 25, 2026 Hi Sarai! Thank you so much for your wonderful review and for being with us since 2019! We're thrilled to hear about your positive experience and that we've met your expectations. Your feedback truly helps us understand what our customers appreciate, and it's the best reward for our commitment to delivering the best service possible. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! KS Keneila S. Head spa Tech Cosmetics Used the software for: 1-2 years ### "HeadSpa Owner Review " February 20, 2026 5.0 It’s been an ease being able to add services, days on and off, and the security of my clients personal information! Pros The ease of scheduling appointments for my clients! There’s no learning curve for the average consumer with really helps since my clients are older. Cons I have yet to have an issue with the app! It’s great value for what I’m able to do between interacting with my clients and adjusting schedules in real time with proper notifications. Review Source Response from GlossGenius March 4, 2026 Hi Keneila! We are so glad to hear that you find the app easy to use, and it helps you manage your business well! We value your suggestions as we continuously develop new features. Please share any requests directly with our product development team at support@glossgenius.com; they carefully review every suggestion. Thank you for your time and thoughtful feedback. Have a lovely day! 🤗️ KJ Karla J. Makeup artist Cosmetics Used the software for: 1-2 years ### "The best of the best " September 11, 2025 5.0 Best website app ever . So easy to maneuver . My clients absolutely love how professional it is with the confirmation emails , texts and easy checkouts 🫶🏽 Pros How it easy it is to start up and build my website. Everything is broken down step by step and beginner friendly. Cons The business hours . I don’t think I can wait it to where I can out I’ll work 10am-2pm and 5pm-7pm . It doesn’t allow me to split up my time . That would be perfect to add on there for availability purposes. Review Source Response from GlossGenius September 14, 2025 Hi Karla! We're delighted to hear how much you appreciate the ease of setting up your website and the professional experience it provides for your clients! We also truly value your feedback regarding the flexibility of setting business hours. We understand your need to split your working time, and we appreciate you bringing this to our attention. There is a workaround for setting specific booking times, and we'd be happy to guide you through it. Your insight on this feature is incredibly helpful and will definitely be shared with our team for review and consideration. If you have any further suggestions, feedback, or need help with setting up the workaround, please don't hesitate to email us at support@glossgenius.com. Thank you for being a valued member of the GlossGenius community! GB Grace B. Esthetician Mental Health Care Used the software for: 2+ years ### "I Love Gloss" July 2, 2025 5.0 My business looks more professional with Gloss. Gives me a relief, a big relief when it comes to make appointments. Pros It saves me time and money. Helps me bring custumers with the reviews area and it is so easy to check out. Cons Can't sell retail products online. For me will be great if this could be added. That will make it a full experience. Review Source Response from GlossGenius July 11, 2025 Hi Grace! We're so thrilled to know that GlossGenius helps you save time and money and brings your client reviews and enjoys our seamless checkout! It's wonderful to know these features are making your experience smoother and more efficient. We appreciate you bringing up the desire for enhanced functionality when selling products directly on your website; we understand the importance of a seamless e-commerce experience. We'll be sure to pass your feedback along to our team for consideration as we continue to improve the app. We value your insights as we continuously strive to enhance the features that matter most to our members Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. Thank you again for sharing your review! RM Ramsey M. Esthetician Cosmetics Used the software for: 6-12 months ### "Absolutely Love for Beginners " September 10, 2025 5.0 It’s been very easy to use as a beginner in the business world. There are also videos in to help you build your business skills Pros How the client can fill out forms online about their appointments especially liability. It makes it easy for the client to book. Cons Money transferring quicker. Sometimes I need the money right away but I have to wait until the next day. Review Source Response from GlossGenius September 12, 2025 We’re thrilled to hear about your experience, Ramsey! We're glad to know that the online forms and booking process have made things easier for both you and your clients. It’s great to know that the app has been helpful as you start your business journey and that the videos are supporting your growth. We also appreciate your feedback about payout timing. While next-day transfers are standard right now, we understand how important quicker access to your funds can be and are always exploring ways to improve. That said, after processing a few more payments, we recommend exploring our Instant Payout Feature. Instant Payouts offer you the flexibility to access your funds whenever you need them, eliminating the wait for the next business day. Feel free to connect with our support team at support@glossgenius.com to know more about this feature. 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