# Page 2 | GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GlossGenius the right Spa solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (348) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GlossGenius ## Showing most helpful reviews Showing 26-50 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RV Rosie V. Owner Consumer Services Used the software for: Less than 6 months ### "Avoid at all costs" March 12, 2026 1.0 Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets. Pros Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything. Cons AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Opened a business separate from the prior one. Review Source Response from GlossGenius March 25, 2026 Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you! BN Briana N. Hair Stylist Design Used the software for: 1-2 years ### "The Platform That Elevated My Beauty Business" February 20, 2026 5.0 My experience has been transformative. GlossGenius helped me transition from simply providing services to truly running a structured business. It has given me organization, automation, and the confidence to scale with clarity. Pros What I love most about GlossGenius is how it makes me feel like a true CEO. From seamless booking to payment processing and client communication, everything is streamlined in one place. It allows me to focus on delivering premium service while the backend runs smoothly. It’s not just a booking app, it’s my business partner. Cons As my business scales, I sometimes wish there were more advanced reporting and marketing automation tools built in. It’s a great platform, but growing CEOs always want more power features. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) I switched from Squarespace to GlossGenius because I needed a platform built specifically for beauty professionals. While Squarespace is great for websites, GlossGenius offered integrated booking, payments, client management, and automation all in one place. It simplified my operations and allowed me to focus more on serving my clients and scaling my business. Review Source Response from GlossGenius March 25, 2026 Hi, Briana! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. Your feedback on more advanced reporting and built-in marketing automation tools is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss more of this feature improvement. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! LP Lyla P. Owner Cosmetics Used the software for: Less than 6 months ### "Great booking site, AWFUL account security " March 20, 2026 2.0 Yesterday I had $235 come out of my account when I decided to check my email, someone from a different state who was not me logged into my account and made the purchase I assume. I chatted with the help bot and asked if there was a customer service number I could call. The bot said no although the email regarding the suspicious login did have a phone number. I tried calling this phone number (within its operating hours) and the bot on the phone told me I called while the line was not in operation. I ended up having to settle with my bank and getting a new card. Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service. I’m very upset with this expirenced because I absolutely loved every other aspect of the app! (And as a side note, my password was secure and I did in fact have two factor authentication on.) Pros I loved how easy it was for clients to book appointments and the navigation was super easy to use when customizing your site, overall the organization and features were really great compared to other booking sites! Cons Poor Security and subscription fees. I opted for the free trial because I was previously using a different booking site. I wanted to try GlossGenius and when my free trial was over, it automatically selected a pricey plan when I only wanted the basic $24 subscription. I had to go in and change my plan after already paying $50 some dollars. Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Wanted to try something new and more easy to use Review Source Response from GlossGenius March 25, 2026 Hi Lyla! Thank you so much for sharing your experience! We are thrilled to hear that your clients are finding it easy to book and that the site customization has been a breeze for you. We aim to make the 'business side' of things feel effortless, so it’s great to know the organization and features are hitting the mark. Regarding the transition from your trial: I hear your frustration loud and clear. It’s never our intention to make members feel rushed or locked into a plan that doesn't fit their needs. We want the upgrade process to feel as transparent as the rest of our interface. I’d like to make this right. Would you be willing to connect with us again this time by emailing support@glossgenius.com or calling 1-888-979-7864? We will look into your account to address the price difference and discuss your security concerns in more detail. Looking forward to hearing from you! TR Tatiana R. Esthetician Owner and operator Cosmetics Used the software for: 1-2 years ### "From a hobby to a career after GG " February 20, 2026 5.0 It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too! Pros Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money. Cons Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Easier to manage for me and my clients too Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) It was not a fit for my spa, it was more like a restaurant app Review Source Response from GlossGenius March 4, 2026 Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ AB Alicia B. CEO Consumer Services Used the software for: 2+ years ### "Perfect system for a solo suite owner" February 20, 2026 5.0 Gloss has been easy to work with and I haven’t had any major issues. I’ve used it now for at least 5 years Pros I love how easy it is for clients to book. They don’t need to create an account and have easy access to see all relevant information. Cons I want an option to add their mailing address when booking. And also a P&L report. More customization for automated text message would also be helpful. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius Ease of use and functionality for both my use and clients Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Simplicity and price were the main reasons Review Source Response from GlossGenius March 2, 2026 Hi Alicia! Thank you so much for taking the time to share your experience! We truly appreciate hearing that the ease of booking for your clients is making a difference and that GlossGenius has been a reliable part of your business for five years! We've definitely noted your requests for adding a mailing address option during booking, implementing a P&L report, and providing more customization for automated text messages. Your feedback is invaluable as we continuously work to enhance the platform for our community. We're here to help you get the most out of GlossGenius, so please don't hesitate to reach out to us directly at support@glossgenius.com if you have any other questions or further feedback. Thank you again for being such a valued member of the GlossGenius community! VT Vikki T. Licences Esthetician Alternative Medicine Used the software for: 1-2 years ### "Older person vs new technology " February 20, 2026 5.0 Gloss Genius has been my saving grace in a world that moves so fast now in all avenues of life & business. It's the one constant that I rely heavily on while myself & my esthetic business move forward. I didn't look any further for a booking site when Gloss Genius met every need I had Pros All of it ! I went back to work for myself in 2025. The last year I did that was from 2004-2011. Gloss Genius has been CRAZY easy & comprehensive to use when I realized that technology had left me behind from traditional business bookkeeping. I've had zero problems setting it up & maintaining my business. Multiple videos to assist me as well. My clients are at ease as well booking their appointments along with the secure payment process. I also love the ability to move appointments at a moments notice for myself AND my clients ! That adds to the value of its services for my business. It has been a HUGE relief knowing that Gloss Genius is there during each step with reliable services for all my business needs. Cons The only thing I haven't like was when it was shut down for a day. Nothing else to say. I love Gloss Genius. Review Source Response from GlossGenius February 26, 2026 Hi Vikki! We are thrilled that you and your clients are finding the booking and secure payment processes seamless, and that the ability to easily move appointments adds significant value to your business. We also appreciate you bringing up the concern about the service interruption. We understand that this is frustrating, and we are constantly working to ensure maximum reliability and uptime for all our members. Your feedback helps us prioritize our efforts. We are committed to being the reliable constant you can lean on as your business continues to grow. If you have any other suggestions or feedback, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to support your success! ML Melissa L. Licensed Esthetician Cosmetics Used the software for: 1-2 years ### "Very Happy Skin Therapist " February 20, 2026 5.0 I am now coming up on my two year anniversary as a solo aesthetician. Previously I had worked with half a dozen platforms and software. I believe the overall cost for what you receive from GlossGenius is by far the best value. It speaks volumes when even your elderly clients find it easy to navigate and book their appointments directly from your website. Pros The ease of navigating through the platform gives me peace of mind. Even with some of the features I had trouble with or are unfamiliar with, if the automated system was unable to answer my question, I always received a great response emailed to me by one of the staff members. Cons I created memberships within the platform when it was first launched. There are still some bugs to work out in the details with those, but overall, I am happy. Alternatives considered [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) Reason for choosing GlossGenius Gloss just made more since for what I needed in my business Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Website, online booking and intake forms were not available. It was also becoming costly. Review Source Response from GlossGenius February 25, 2026 Hi Melissa! We are thrilled to hear that the platform's ease of navigation and our supportive team have given you peace of mind, and it speaks volumes that your clients, even elderly ones, find booking so simple. It is also wonderful to know that you feel the overall value is the best in the industry. Regarding the bugs you've experienced with memberships, we take this feedback very seriously. While we are happy to hear you are generally satisfied, we want to ensure every feature works flawlessly. This is not the usual experience we want our professionals to have. Please reach out to us at support@glossgenius.com with details about the issues you're encountering so our team can look into this and resolve it for you as quickly as possible. We appreciate you choosing GlossGenius to partner with you in your successful solo aesthetician journey! HF Heather F. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Love GlossGenius! " February 20, 2026 5.0 I absolutely love Gloss Genius, great value for the money it does everything I need in one simple app. Clients love the ease of scheduling. I love the fact that I can manage my inventory and it alerts me when I need to re-order. I recommend Gloss Genius on my social media pages and even have had a few take my referral and sign up. Pros The ease of setting up. I love the ease of the POS system. Low processing fees. Love that my clients get reminders. Running reports is super easy and I love the goal tracker as well. Cons My only thing I'd like to see them do is being able to merge two tickets together, but other than that no complaints. Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) I made the switch because Gloss Genius had way more features that I liked. I also like the fact that the booking site was aesthetically pleasing and customizable Review Source Response from GlossGenius March 6, 2026 Hi Heather! We are absolutely thrilled to read your review! It’s wonderful to know that you're finding so much value in GlossGenius—from the easy setup and POS system to the low fees, client reminders, reporting, and goal tracking. We also truly appreciate your feedback about being able to merge two tickets. That's an excellent idea that we can certainly see being helpful, and we'll be sure to share it with our Product Development team for consideration. Thank you so much for taking the time to share your experience and for recommending us on your social media pages. If you ever have any other feedback or questions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're so glad to have you as part of the GlossGenius community! JM Jannah M. Owner, Sole proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "LEAP OF FAITH, SECURE LANDING" February 20, 2026 5.0 Gloss has been a fresh breath of air compared to other platforms I’ve used. I’ve never had an issue that would make me want to leave. I feel heard and supported by the staff working behind the scenes and can only make suggestions to further improve the app! Pros Ive been using Gloss for a few years now and it has been the EASIEST transition. I didn’t even have to set up my client transfer at all! I’m able to color code appointments making it easier to see my schedule clearly. The website is easy to customize and easy to use for my clients! They prefer booking with Gloss than the last platform we used! I’m able to choose the payment percentage and absorb the cost of have it paid by the clients. The processing times are immediate as well as the payouts. I love the customization we’re able to do with every corner of the app. The features that come with the app are endless and ever changing making the price 100% worth it! My favorite part about Gloss is that they care and they listen to the professionals using it. Every update has been a request made my us! I’ve also never had an issue with payments or security with my clients cards. I feel secure and safe continuing use of this platform! Cons There’s not anything negative I can say, only suggestions to make. When opening the calendar can we have an automatic default to the same day. I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. Also I’d like to request that the emailed messages are able to be answered in app. I’ve missed a couple lost in my email pile up. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius I made the decision to go with Gloss because as an aesthetician I felt seen by the platform and didn’t have to go around the cosmetology side of the app. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I needed an easier to set up and use platform where my money spent held its value. I found Gloss from a random YouTube video. Review Source Response from GlossGenius March 6, 2026 Hi Jannah! Thank you so much for taking the time to share your experience! It's incredibly rewarding to hear that GlossGenius has been such a seamless, refreshing, and valuable platform for your business over the years. Knowing that you feel "seen" and supported is exactly what we strive for! We truly appreciate you sharing those specific suggestions regarding the calendar's default view, rebooking flow, and the ability to reply to emailed messages directly in the app. Hearing this kind of detailed feedback is invaluable. It directly fuels our constant efforts to evolve and improve. We are so grateful to have you as a valued member of the GlossGenius community. If you ever have other thoughts, questions, or further feedback, please don't hesitate to reach out to our team at support@glossgenius.com. We're always here to help! NA Natasha A. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Gloss is the best!" February 20, 2026 5.0 I am very pleased with my experience with Gloss Genius. I am so glad I made the switch. I wish I had made the switch sooner. Pros I like the way the Appointment management is set up and the value for your money. Gloss is always looking for ways to improve too. Cons At first it is a huge learning curve with gloss but once you get it figured out you will love gloss it. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They don’t take care of their users. I like the protection program that is offered with gloss Review Source Response from GlossGenius March 4, 2026 Hi Natasha! Thank you so much for taking the time to share your feedback! We are thrilled to hear how pleased you are with your experience, especially with the appointment management setup and the value you're finding with GlossGenius. It's truly wonderful to know you feel protected and that you are enjoying the switch. We wish you had joined us sooner, too! We also appreciate your comment about the initial learning curve. We are constantly striving to make the platform as intuitive as possible, and we take this feedback to heart as we continue to improve. If you ever have any other questions, feedback, or need assistance, please don't hesitate to reach out to our team directly at support@glossgenius.com. Thank you again for being such an important part of the GlossGenius community! VA Valentina A. Owner Consumer Services Used the software for: 6-12 months ### "Good starter booking platform for solo business but not for scaling " December 10, 2025 4.0 Overall I find GlossGenius to be a good option for a small solo business, perhaps hair or massage. For a larger spa I found there to be lots of features lacking. The platform also heavily focuses on mobile app features instead of desktop version. Pros I liked that the platform was easy to use and they are always bringing on new features that users request. I also liked that it was easy for a client to schedule an appointment using the online booking system. For how many features are offered, I do believe you get great value for the money. Cons I wish the client facing website was more customizable. Everything is a preset template but it can be difficult to make it match your own branding. It would be nice to be able to have an option offer a website widget instead of a separate booking page since the domain isn't customizable. I did find the platform to be quite glitchy and didn't find it to be as robust for a growing business. The reports section were a joke. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I switched because I wanted to be able to keep a card on file and require deposits when booking an appointment which square did not have an easy option to do that. Review Source Response from GlossGenius December 13, 2025 Hi Valentina! Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform easy to use, appreciate our new features, and value the seamless online booking experience! We understand your points regarding the client-facing website's customization, the desire for a website widget, the platform's stability, and the depth of the reports section, especially as your business grows. Your constructive comments are incredibly valuable, and we assure you that we will share this directly with our product development team for thorough review and consideration. We are committed to continuously improving GlossGenius for all our members. If you have any further feedback, please feel free to email us anytime at support@glossgenius.com. Thank you for choosing GlossGenius! EJ Erica J. Waxer Health, Wellness and Fitness Used the software for: 2+ years ### "Who’s Better for My Business Than Gloss Genius? No One!" July 2, 2025 5.0 My overall experience with Gloss Genius has been nothing short of amazing. The platform is incredibly user-friendly and packed with features that make running my business so much easier. From scheduling and client management to payments and reporting, there’s truly nothing this software can’t do. I especially love that it integrates Google reviews, which helps boost my online presence, and offers Buy Now, Pay Later options for clients, making my services more accessible. It’s an all-in-one solution that has completely streamlined my workflow, and I couldn’t be happier with it. Pros What I absolutely love about this software is how simple it is for my clients to book! They don’t have to download an app or set up a profile—just log in, book, and they’re good to go. It’s super convenient, fast, and totally user-friendly! Cons Before Gloss Genius, I didn’t have a way to track my time or pay myself efficiently—but now I do, and I absolutely love it! Their new features have made managing my business so much easier. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) There was too many moving parts on my old booking site with Gloss Genius Everything was all in one. Review Source AG Aubrie G. Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Professional, simple, organized. " February 22, 2026 5.0 I’ve used it for almost 8 years, it has been a great tool. I don’t have to worry about. I have friends who use similar scheduling sites and they do not look as nice as GlossGenius to the consumer or as user friendly. Pros Ease of scheduling appointments, simple yet professional website, lots of tools like reports and social templates built in. Cons The only issue I ran into is that you cannot change the order of memberships like you can services for your website. Review Source Response from GlossGenius March 16, 2026 Hi Aubrie! Using GlossGenius for almost 8 years is such an amazing milestone—thank you for letting us be part of your journey for nearly a decade! We love that our professional look, built-in reports, and social templates are giving you a competitive edge and making life easier for you and your clients. Regarding the membership ordering, thank you for that specific feedback! We know how important it is to have your website look exactly how you want it. I've shared this suggestion with our product team to see how we can make that customization even better. If you need anything else, we're always here at support@glossgenius.com. SW Shauntee W. Hair Stylist Cosmetics Used the software for: 1-2 years ### "10/10 would definitely recommend " February 20, 2026 5.0 It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Ease of process and client access. Price. Review Source Response from GlossGenius March 6, 2026 Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! BP Bianca P. Owner Consumer Services Used the software for: 2+ years ### "Gloss review " September 24, 2025 5.0 Overall my experience with gloss is very positive, very easy to use and client reminders are very helpful. Pros Very user friendly, easy to schedule appointments, and very affordable. Free website where clients can schedule and manage their own appointments. Cons The website and app on rare occasions has crashed and clients aren’t able to book appointments and I am unable to take payments. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing GlossGenius Good reviews as well as price point and credit card processing fees Review Source Response from GlossGenius September 26, 2025 We're absolutely delighted to hear such positive feedback, Bianca! It's fantastic to know that you're finding our platform easy to use and affordable, and that our scheduling and client reminder features are making a real difference for your business! We also appreciate you bringing to our attention the rare instances of the website and app crashing. We truly understand how disruptive this can be, and please know that we are continuously working to enhance the stability and reliability of our services. Your insights are incredibly valuable as we strive to improve. Should you have any further suggestions or feedback, please don't hesitate to reach out to our dedicated support team at support@glossgenius.com. Thank you for being such a valued member of the GlossGenius community! SP Shalaya P. Braider Cosmetics Used the software for: 2+ years ### "Glossgenius love" February 20, 2026 5.0 Great experience would recommend to everyone who wants to run a business an needs a booking site. Pros The ease of client bookings without a hassle. Just check my schedule an go. I love being a boss. Cons My lease favorite thing about the website is how all the services are lined up. Categories would be better. Review Source Response from GlossGenius March 4, 2026 Hi Shalaya! Thank you so much for sharing your review! We are so thrilled that the app is to your liking and makes booking easy for you! We take note of the services lined up on the website and share them with our product development team! We are currently building more features so please feel free to share your request with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! CS Chelsea S. Nail Technician Consumer Services Used the software for: 1-2 years ### "I love how easy it is" September 10, 2025 5.0 I love it. It helps me keep everything organized and together in one place. I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers Pros That it’s so user friendly and affordable. All payments and processing are convenient and secure. Other than last fall I’ve had no bugs, issues, or crashes. Scheduling is a breeze and online booking is very simple for clients to navigate. Cons That I can’t create add on’s without adding time to services. At least not easily. IE if I want to charge for extra length I have to manually add it during checkout as opposed to adding it under services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Booker](https://www.capterra.com/p/90708/Booker/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing GlossGenius Ease of use, affordability, made for beauty industry Review Source Response from GlossGenius September 13, 2025 Hi Chelsea! We're thrilled to hear that you find GlossGenius user-friendly, affordable, and that it helps you stay organized with features like goal setting, inventory management, client communication, and analytics. It's great to know that payments and scheduling are also a breeze for you and your clients! We also truly appreciate you sharing your feedback regarding the add-on feature. We understand how important it is to be able to easily create, display, and use service add-ons during online booking and checkout. We will definitely share this with our team for review and consideration as we're always looking for ways to improve our platform. If you have any other feedback or questions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valuable part of the GlossGenius community! MB Melissa B. Hairstylist- owner Consumer Services Used the software for: 1-2 years ### "2 + years and still going!" September 10, 2025 5.0 I've had a very good experience with them thus far (2 years) and can't really find anything else to comment on! Always quick to fix hiccups & communicative. Pros Gloss Genius is the easiest software for beauty professional to use in my opinion. No spending weeks trying to smooth everything out, they make the transfer process beyond easy, though mine did take longer that my coworkers, it probably would have taken me 1000x times longer. Clients love that they don't need another password to remember and the reminder texts and emails aren't too much. Just enough reminders. I pay for the Gold service and have really enjoyed the mass text and email option - but don't like that you have to pay for more than 500 texts per month as they transferred all my clients from over ten years and it's a very long process to try and pick out the regulars or pay a big chunk to just send all. Appointment management and online booking and changes are easy on both mine and clients ends. There have been slight bug issues over the past few years but they are always beyond quick to get them fixed ASAP. I do not sell product so cannot comment on inventory personally, but i'm sure it's just as smooth as the rest. Cons My biggest complaint is really more so a bank issue than gloss genius but when the holidays align on Mondays or Tuesdays you won't get a pay out for 4-5 days straight so you have to pay the .10% fee which can be a lot of money if you have a big chunk sitting and need to pay bills. Switched from [Aura Salonware](https://www.capterra.com/p/181855/SalonOS/) so much i hated everything about it - way too over complicated. Review Source Response from GlossGenius September 12, 2025 Hi Melissa! Thanks for your detailed review. We're glad GlossGenius Gold and the app simplify your life with seamless transfers, appointment management, and online booking. We also appreciate that your clients find the login easy and value the reminder texts and emails. We understand your concerns about the mass text limit for your large client base; this feedback is vital as we evaluate our pricing for high-volume users. Regarding payout delays on bank holidays, we recognize your frustration. This is a systemic banking issue, and while instant payouts cover expediting costs, we understand where you’re coming from. We're actively exploring solutions to minimize delays and offer more flexibility. Your comments on our quick bug fixes and the app's smoothness reflect our team's hard work. Thank you for being a valued GlossGenius member; your feedback is crucial to our improvement. ED Erica D. Cosmetologist Hospitality Used the software for: 2+ years ### "Get Gloss!!" February 20, 2026 5.0 I've been using it for 5 years now and refuse to switch. Very easy to use, a lot of business tools offered which is nice. I've used the gloss loan 3 times now i believe, that's been a life saver! Pros Manageability for myself as well as my clients is great! Easy to pop in and out of to check schedule and make appointments. Cons It signs me out quite often and I have to sign in with a code, other than that nothing else. Very happy with it. Review Source Response from GlossGenius March 4, 2026 Hi Erica! We truly appreciate you taking the time to share your experience! It means the world to hear that the tools we offer, including the GlossGenius financing, have been so valuable to your business over the past five years! Your positive feedback on the ease of managing your schedule and appointments for both yourself and your clients is exactly what we strive for. We also want to acknowledge your comment about being frequently signed out of the app. That is absolutely not the seamless experience we want our professionals to have. We would love to look into this specific concern to ensure your workflow remains as smooth as possible. Please reach out to us at support@glossgenius.com at your convenience so our team can take a closer look at what might be causing this. We look forward to your message! CR Charisse R. owner,master stylist Apparel & Fashion Used the software for: 2+ years ### "Alpha and Omega" February 20, 2026 5.0 Wonderful experience and excellent too describe like the easy and clear it is fabulous app I love it!! Pros Security,appointments scheduling,payment processing,client management and the value of money in overall Everything Cons I have find out that here is nothing that I didn’t like least this isa great app to manage,like O said earlier easy to manage too Review Source Response from GlossGenius March 2, 2026 Hi Charisse! Thank you so much for sharing your wonderful experience! It truly means the world to us to hear that you find our platform's features so helpful and easy to manage. We're thrilled that you're having such a positive experience and that you see the value in what we've built. We love having you as part of our community! If you ever have any other feedback or questions, please don't hesitate to reach out to our team directly at support@glossgenius.com. We're always here to help! MS Michelle S. Co-owner indianapolis only Health, Wellness and Fitness Used the software for: 1-2 years ### "If you are a spa, gotta consider Gloss Genius!" September 16, 2025 5.0 Love that clients can schedule themselves, fill out forms easily, HIPPA compliant. Easy to see what staff has scheduled. Easy to set up permissions for employees, too! Pros Ease of use. Scheduling, paperwork, client history, all a breeze! Enjoy that my employees can use on their own easily. Cons Link says my name and not our spas’. I think that it is confusing. I do not know how to change that? Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing GlossGenius Price, ease of use. You onboarded HIPPA compliance. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Not easy to use. More for medical offices. Review Source Response from GlossGenius September 18, 2025 Hi Michelle! We are so grateful to know that GlossGenius makes your work a breeze! You can definitely update your booking URL. From your app home, tap into Features > Settings icon gear on the upper right corner. Then select> Website > Change Website URL and enter your new, unique site name. We hope this helps! :) Please don’t hesitate to reach out by emailing us at support@glossgenius.com or give us a call at 1-888-979-7864. We're always here for you! BJ Brittne J. Hairstylist Consumer Services Used the software for: 6-12 months ### "Very satisfied " September 10, 2025 5.0 Pros I've never had an online booking service before and I'm so glad that I stuck with gloss genius as my first option. It is made managing my clients so much easier and they all love the option to book online with me as well. Cons There is only been a couple times when I've not been happy with the app when it was shut down for maintenance, which I think is understandable. Other than that, the only thing my clients complain about is that I can't customize exactly how many text message reminders. They each get some people love them and some people hate them. Review Source Response from GlossGenius September 14, 2025 Hi Brittne! We're thrilled to hear how much our online booking service has simplified your client management and how much your clients appreciate its convenience. It's truly an honor to support your business! We also genuinely appreciate you sharing your thoughts on areas for improvement. We understand your patience regarding the occasional maintenance, and please know we are fully committed to delivering a consistently seamless app experience for all our professionals. Regarding client reminders, we want to let you know that certain plans do offer the flexibility to tailor the frequency of these notifications. We would be delighted to help you set up your client notifications and discuss your preferences for when and how often your clients should receive them. Please feel free to connect with us at support@glossgenius.com so we can delve deeper into your needs. We look forward to hearing from you! SI Sarai I. Salon owner Retail Used the software for: 1-2 years ### "Gloss Genius Glory " February 20, 2026 5.0 I’ve had a great experience since 2019 and I will not be going to any other app. I’ve tried some others out just to see the difference. Pros I’ve been with you guys since 2019 and I’ve seen the app grow in some amazing ways. The pricing is great for all of the features you get. Cons It updates a lot! I appreciate the effort put in but the features change a lot. You go from regular features to gold level features. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius Best features and cheaper processing fee Review Source Response from GlossGenius February 25, 2026 Hi Sarai! Thank you so much for your wonderful review and for being with us since 2019! We're thrilled to hear about your positive experience and that we've met your expectations. Your feedback truly helps us understand what our customers appreciate, and it's the best reward for our commitment to delivering the best service possible. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! KW Kay W. Esthetician Consumer Services Used the software for: 1-2 years ### "Got what I need with Gloss" September 13, 2025 4.0 Overall gloss has been good to me.I would love to see memberships added.pls dont increase your price Pros I love and appreciate the price point most of all. Being a solopreneur has not been easy financially Cons The inability to invoice clients, and to use the suggested workaround was what I liked the least honestly Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Price,features and professional recommendations. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) The cost and the processing fee made me want to switch Review Source Response from GlossGenius September 15, 2025 Hi Kay! We’re truly grateful to support solopreneurs like you, and we’re glad the price point and ease of use have made a difference. We hear you on invoicing—your feedback is invaluable. We’re happy to share that we’ve just released a beta version of our in-app invoicing feature, and we’d love for you to check it out! Feel free to reach out to our team at support@glossgenius.com to learn more. Your suggestion about memberships is noted, and we’re always exploring ways to grow without compromising affordability. Thanks again for taking the time to share your experience and requests! LL Leilani L. Hairstylist and Wig Designer Cosmetics Used the software for: 6-12 months ### "Highly recommend" September 10, 2025 5.0 I love it! No issues, very easy to use! Easy to set up. Quick to navigate through , easy to get where you need to go. Pros It’s very Easy to navigate. When I was setting up my profile, I was happy that everything was user friendly! Cons Doesn’t recommend clients like styleseat! That would be a great feature. If there was a way for clients who don’t have a stylist to browse and find one! Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Because it was easier to set up and use and design Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) They send your clients to other stylists when you’re not available Review Source Response from GlossGenius September 13, 2025 Hi Leilani! We're thrilled to hear that you found GlossGenius to be user-friendly and easy to set up. We appreciate your positive comments about navigating the app quickly and efficiently! We also truly value your feedback regarding a feature that would connect clients without a stylist to professionals using GlossGenius. That's an excellent idea, and we can certainly see the benefit of having such a tool to help new clients discover service providers on our platform. We will absolutely share this insightful suggestion with our team for their review and consideration. Should you have any further feedback or ideas, please don't hesitate to reach out to us at support@glossgenius.com. We're grateful to have you as part of the GlossGenius community! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.