# Page 3 | GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is GlossGenius the right Spa solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (348) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of GlossGenius ## Showing most helpful reviews Showing 51-75 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Charisse S. Owner Operator Medical Practice Used the software for: 6-12 months ### "Best payment and booking system ever" February 21, 2026 5.0 Its been great, I've gone through 3 different vendors and they had hidden fees or if you didn't meet certain criteria you got charged. Pros Payment processing the fee is great and rhe most affordable, nothing hidden like these other people. Cons Having to pay for text marketing,I wish this was like the email or included with the package also... Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More functions less money processing fees were lower Review Source Response from GlossGenius March 6, 2026 Hi Charisse! Thank you so much for taking the time to share your feedback! It's fantastic to hear that you're finding our payment processing fees to be affordable and transparent. That's exactly what we aim for! We're proud to offer a platform with more functions and lower costs, and it means a lot that you've noticed the difference. We also appreciate you bringing up your thoughts on text marketing. That's really valuable input, and we understand your desire for it to be integrated with your package, similar to email. We are absolutely sharing this suggestion with our product team as we continuously work to improve the GlossGenius experience. If you ever have any more ideas, questions, or just want to chat about your experience, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being a valued member of our community! SW Shannon W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best business move ever" February 20, 2026 5.0 Overall gloss genius has been Absolutely amazing. Switched from Vagaro And couldn’t be happier with how much smoother things run Pros Appointment scheduling and rebooking reminders for all those clients who don’t like rebooking at time of service. Love that I can link to my Google business profile Cons Waiting a day for payments is not my favorite, but having lower processing fees makes it worth it for me! Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Gloss genius does it all, and more, and way better. My booking site is actually PRETTY and on brand Review Source Response from GlossGenius February 25, 2026 Hi Shannon! Thank you for sharing your review! We're delighted you find our appointment scheduling, rebooking reminders, and the ability to link your Google business awesome. We also heard your feedback on waiting for payment, and we would love to let you know that we do offer instant payouts. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or call us at 1-888-979-7864 if you require any additional support. Have a wonderful day! JH Jennifer H. Esthetician, Nail Technician, Studio Owner Cosmetics Used the software for: 2+ years ### "SO glad I found GlossGenius!" July 3, 2025 5.0 Considering the several different booking systems I've used over my career, this has been by far the easiest to work with! Pros Every client that uses it says it's extremely easy to use when booking their appointments. Not one of them has had an issue when booking appointments online. Cons There were some reports that I wish are available for statistics on services, such as how many of what service I did within a specific amount of time. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) I needed something that was easy to use, head fast customer service support And I found both those things immediately with GlossGenius! Review Source Response from GlossGenius July 10, 2025 Hi Jennifer! We’re thrilled to hear that your clients find the booking process easy and seamless — that’s exactly the kind of experience we aim to provide! It’s also wonderful to know that GlossGenius has been the easiest to work with. We’re so glad you found what you were looking for in both simplicity and fast support! Regarding your feedback on reports, we truly appreciate you pointing that out. We can absolutely see how valuable it would be to have more detailed statistics on services performed over specific time periods — that kind of insight can be incredibly helpful for professionals. Your input helps guide our improvements, and we will definitely share this with our team. If you ever have any other ideas or suggestions, please don’t hesitate to reach out to us at support@glossgenius.com. We’re always here for you! HM Hayli M. Hair stylist Arts and Crafts Used the software for: 1-2 years ### "Moorehairbyhayli review " February 20, 2026 5.0 It’s been great no complaints, all of my guest love the reminders and how easy it is to use my website to book or message me ! Pros I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt ! Cons I don’t really have anything I don’t like! I’ve been very happy with gloss over the passed year in a half using it! Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Gloss has more options for me to use towards helping me grow my business Review Source Response from GlossGenius February 25, 2026 Hello Hayli! Your positive feedback meant the world to us! To know how much you love the features we offer, such as the reminders and client notes, plus adding attachments to them, sends warmth to our hearts! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 for any concerns/help you need anytime. Always here to help you! 🤗️ DH Deneté H. None Cosmetics Used the software for: 1-2 years ### "And It Only Keeps Getting Better..." July 3, 2025 5.0 Its been an aweaome experience with Glossgenius. I shpped around for a while before choosing and I"m glad I took my time to do the research. The overall appeal of the schduling site is far more easier on the eye than other popular platforms. Gloss Genius will have my business for a long time. Pros Its extremely easy to navigate and set up. Its also visually appealing. The website options look expensive and luxurious compared to other schduling platforms. Cons Not all features are available via desktop and I wish more options were available to basic subscribers. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing GlossGenius The appeal of the site, pricing and ease of use. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Gloss genius allows customization meevo does not. Review Source Response from GlossGenius July 8, 2025 Hi Denete! I'm so happy to hear that you're finding the app easy to navigate and set up! We've really put our hearts into creating a smooth user experience, so it’s wonderful to know it’s working for you. About your feedback on having features available on desktop, we’re actively looking into ways to make things even more accessible and functional across different platforms. Your input is super important as we plan our next steps. We also love your suggestion about offering more options from the premium subscription plan to our basic users. We totally understand the need for flexibility and value, and we’re always eager to improve what we offer. Your thoughts will definitely be taken into account as we consider features that benefit all our subscribers. If you have any more suggestions or feedback, please don’t hesitate to reach out to us at support@glossgenius.com or text us at 1-888-979-7864. Your insights mean a lot to us as we work to enhance our app! :) JS Jarod S. Cosmetologist owner Arts and Crafts Used the software for: 2+ years ### "Jarods thoughts " July 2, 2025 5.0 Happy with them overall. Will continue working with you guys . Super simple to put together your website . Pros I love that it gives many updates on upcoming appointments. Also that it send them a link to leave a review . Super greatful for the glossgenius loans and how it pulls from each transaction. Helps a lot if needed . My clients always express how easy it is to book online. Cons How the updates are in the middle of our business days . When we can’t see our clients and have to use another form of payment. That’s not calculated into our total earnings . Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to try something new and see how well it worked . Review Source Response from GlossGenius July 7, 2025 Hi Jarods, We're thrilled our appointment notifications and client review links are boosting your engagement and online reputation. We're also glad GlossGenius loans are simplifying your finances with clear transaction data for easier tracking and future planning. We're happy your clients find the online booking system user-friendly, contributing to their satisfaction and retention. Regarding updates, we understand your concern about receiving them during business hours. We agree customizable update timings would be beneficial and appreciate you highlighting this. Your feedback is crucial for app improvements. For more feedback or questions, contact us at support@glossgenius.com or text 1-888-979-7864. Thank you for your valuable input and continued support! KD Kris D. Hairstylist and tattoo artist Design Used the software for: 2+ years ### "I love it!!!!" July 2, 2025 5.0 Easy to navigate. Easy to figure out. If there's any questions I have. I get them answered real fast and it offers so much for my business and it just makes my job so much easier Pros It's so easy to use!!! I love the way my clients can see the website and navigate through it just as easy as I can. Cons Absolutely nothing! I have absolutely no complaints about using gloss genius. Definitely makes my job easier Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius It was definitely way easier to navigate and wasn't as expensive. Review Source Response from GlossGenius July 9, 2025 Hi Kris! Thank you for sharing your thoughts with us! We’re delighted to hear that you love the interface and find the navigation of both the website and app easy and user-friendly. Your feedback is invaluable as we aim to continuously enhance our services. If there are any specific features you particularly enjoy or think could be improved, we’d love to know more! Please feel free to reach out anytime at support@glossgenius.com or text us at 1-888-979-7864. Our team is always here to help and ensure you have the best experience possible. Thank you once again for your kind words and support! KC Kirby C. Cosmetologist Apparel & Fashion Used the software for: 2+ years ### "10/10 review " July 2, 2025 5.0 Hands down the best system I have ever used and I swear by it !!!! Clients love how easy it is for them to book ! Pros I love the waitlist and all the gold features ! Helps to navigate and run business smoothly! Easy to understand. Cons Some of the card reader designs and the website designs . I want something that match my branding colors. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Better features offered to stylist and customers . Gloss has a lot more to offer . Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features offered to both me and the clients easy use . Review Source Response from GlossGenius July 10, 2025 Hi Kirby! We’re thrilled to hear that you’re loving the waitlist and all the gold features, and that both you and your clients find the system easy to use! That’s exactly what we strive for! It means a lot to know that GlossGenius has become such a valuable part of running your business. We also really appreciate your feedback regarding the card reader and website design. We’d love to learn more about your brand, especially how we can better support your unique style. Feel free to share more details with us at support@glossgenius.com. We’ll make sure to share your feedback with our team as we continue making improvements to the online booking site and card readers. We’re always here and look forward to hearing more from you! CM Chelsea M. Independent Hairstylist Cosmetics Used the software for: 2+ years ### "My clients love GG and so do I! " July 2, 2025 5.0 I signed up when I first opened a suit because the provider next door had a GG sticker on her window and said she loved it. Best decision ever. Customer service is fantastic. Clients are obsessed. Business coach loves that I can pull analytics. Pros Gloss Genius is so easy for my clients and I to use! They roll out much needed new features quite often. The analytics allow me to reevaluate consistently for health of the business. Cons I wish my clients could shop for product to pick up in person from the website based on current inventory. I wish I had additional analytics per client/ticket that seperate evaluate retail for per ticket and service dollars per ticket seperately rather thank service dollars, tip dollars, and retail dollar per client being averaged together. Wish I could set pop up notes for clients when I click their appt and the ability to add a landing page pop up on the website to that has the capability to display a custom message and an image. It would also be great if GG had capability for discount codes where I could set the expiration date and the name of the code. I would love this as an in between membership from the Gold to the Platinum (which is way more than I need as an independent hairstylist). I'm saying I would be willing to pay extra for these features to be integrated. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius It seemed like it was for my type of business as an independent hairstylist. Having analytics is critical to me. It was recommended so I went for it. Review Source Response from GlossGenius July 12, 2025 Hi Chelsea! We're delighted to hear that GlossGenius makes managing your business and client interactions so easy, and that our analytics help you consistently evaluate your business's health. We also truly appreciate you sharing your ideas for enhancing the platform, such as enabling online product shopping with inventory tracking, more granular client/ticket analytics, pop-up notes for appointments, custom website landing page pop-ups, and flexible discount codes. These are excellent features, and we will absolutely share them with our team for consideration. If you have any other ideas or feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being such a valued part of the GlossGenius community! VL Veronica L. Esthetic Health, Wellness and Fitness Used the software for: 2+ years ### "Glossgenius review by Bellas Studio" July 2, 2025 5.0 Over all it’s a great experience. Adding another security for no shows and disputes would be make this experience amazing. Pros I absolutely love the layout, colors, review option, honestly everything! My clients absolutely love this app and say it makes their booking experience so easy. Cons Sometimes clients can book appointments without credit cards. The cards that they add don’t have funds. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius The layout was more aesthetically pleasing Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed more options for services and it was just to plain. Review Source Response from GlossGenius July 11, 2025 Hi Veronica! We’re thrilled to hear that both you and your clients are enjoying the design, layout, and ease of booking with GlossGenius! It’s wonderful to know the platform is helping you deliver a smooth and polished experience. We also appreciate you taking the time to share your concerns around card verification and no-show protection. We do verify that the card entered at the time of booking is valid and is only charged when the appointment is checked out or if a cancellation fee is applied. That said, we truly understand the impact this has on your business. Please know that we’re taking your feedback seriously, as protecting your business is a top priority for us. We’ve shared your insights directly with our team and are actively working on ways to strengthen our security features to better support professionals like you. If you have any other ideas or suggestions, we’d love to hear them. Don’t hesitate to reach out to us at support@glossgenius.com. We’re always here to help! JV Jazmin V. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Great and amazing " February 22, 2026 5.0 Anazing it has been so simple to use this application and add and removed services and the prices and I love how people can pay overtime Pros I love how people can by and it is amazing they give great deals. I love how it’s easy to add services and remove services. Cons Nothing I have nothing to say about that because I love everything and the services that Gloss Geniouse gives it is so easy for my clients Review Source Response from GlossGenius March 16, 2026 Hi Jazmin! We are so happy to hear you’re loving the app! It’s wonderful to know that the service management tools and the option for your clients to pay over time have made things easier for your business. We noticed your high ratings for our features, but we saw a 3/10 regarding your likelihood to recommend us. We wanted to reach out and see if there’s anything we can do to improve your experience or truly earn those extra stars! Your feedback is incredibly valuable to us—please feel free to share any thoughts on how we can better serve you at support@glossgenius.com. We’re so grateful for your support and can’t wait to see your business continue to thrive! JC Jessica C. Owner Hospitality Used the software for: 1-2 years ### "Just perfect" July 3, 2025 5.0 Amazing! Literally love it so much. This app has changed my experience as a salon owner and I’m super happy Pros Literally everything! But if u had to pick one I really love the ability to customize my client profiles Cons Nothing really. Everything is so user friendly and customizable. I think the only thing I would change is add in a way to send an invoice for pre booked services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius My intuition. It felt more appealing and user friendly. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More user friendly for my industry. No regrets. Review Source KS Keneila S. Head spa Tech Cosmetics Used the software for: 1-2 years ### "HeadSpa Owner Review " February 20, 2026 5.0 It’s been an ease being able to add services, days on and off, and the security of my clients personal information! Pros The ease of scheduling appointments for my clients! There’s no learning curve for the average consumer with really helps since my clients are older. Cons I have yet to have an issue with the app! It’s great value for what I’m able to do between interacting with my clients and adjusting schedules in real time with proper notifications. Review Source Response from GlossGenius March 4, 2026 Hi Keneila! We are so glad to hear that you find the app easy to use, and it helps you manage your business well! We value your suggestions as we continuously develop new features. Please share any requests directly with our product development team at support@glossgenius.com; they carefully review every suggestion. Thank you for your time and thoughtful feedback. Have a lovely day! 🤗️ LR Licet R. Esthetician Hospitality Used the software for: 1-2 years ### "Great over all" February 20, 2026 5.0 Super user friendly, convenient and a one stop shop. I love how they are always adding new features to make things easier. Pros I love the fact that GLossGenious alerts me as well as my clients before an appointment. Love how you can upload forms too. Cons I wish the gift cards were physical ones other than that there really isn’t anything that I don’t like. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Seemed to complicated, needed a one stop shop. Review Source Response from GlossGenius February 25, 2026 Hi Licet! Thank you for sharing your feedback and loving the easy use of the app! We are currently building more features ,so please feel free to share your request with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! AC Anna C. Esthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "Beyond 5 stars " September 10, 2025 5.0 It has been amazing so far and have not had any troubles. Previous booking sites I used gave me more grief and troubleshooting required. Pros Easy online booking and appointment management. Has a great value and is more affordable than other bookings sites on the market. Cons I think it’s still growing its features and has great potential. I have only had 1 client say that it gives her trouble booking. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) It was too expensive to use. Everything had to be added on and costs kept adding. Review Source Response from GlossGenius September 12, 2025 Thank you so much for sharing your thoughtful review, Anna. We're really glad to hear that the booking experience has been smooth and that you've found great value in GlossGenius—it means a lot to us. We appreciate your honesty about the areas where we’re still growing. Feedback like yours helps us improve and prioritize what matters most to our members. We're also grateful you chose us over other platforms, and we’re committed to keeping things simple and reliable. If that one client continues to have trouble booking, please don’t hesitate to reach out to our Support Team at support@glossgenius.com—we’re here to help! NF Nadine F. Massage Therapist and cosmetologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Gloss flying high" July 2, 2025 5.0 Just the best i had clover before it was just not for me. GLOSS WILL ONLY GET BETTER SO I AM NOT WORRIED KEEP UP THE GREAT WORK AND KEEP HIRING THE BEST. Pros Wow i wish i have more space but the service is phenomenal and they listen to us they take notes on what we ask for like the packages this is awesome and i know it is only going to go up from there, just awesome 👌. Cons When i find one i will let you know, but for now any little thing i know will be taken care of everything cannot be fixed overnight i am patient Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius The price the set and i just felt in my gut that it was perfect for my business Review Source Response from GlossGenius July 9, 2025 Hi Nadine! Thank you so much for taking the time to share your feedback. We're thrilled to hear how much you love the packages feature, and it's truly fantastic to know that our efforts are positively impacting your experience. We're also delighted that you find both our service and customer support to be phenomenal. We are deeply committed to creating a seamless and user-friendly platform, and feedback like yours is incredibly valuable in helping us achieve this goal. Please don't hesitate to share any more ideas or features you have in mind! Your input is crucial in helping us improve and adapt to your needs. You can reach us at support@glossgenius.com or text us at 1-888-979-7864. Thanks again for your feedback! GB Grace B. Esthetician Mental Health Care Used the software for: 2+ years ### "I Love Gloss" July 2, 2025 5.0 My business looks more professional with Gloss. Gives me a relief, a big relief when it comes to make appointments. Pros It saves me time and money. Helps me bring custumers with the reviews area and it is so easy to check out. Cons Can't sell retail products online. For me will be great if this could be added. That will make it a full experience. Review Source Response from GlossGenius July 11, 2025 Hi Grace! We're so thrilled to know that GlossGenius helps you save time and money and brings your client reviews and enjoys our seamless checkout! It's wonderful to know these features are making your experience smoother and more efficient. We appreciate you bringing up the desire for enhanced functionality when selling products directly on your website; we understand the importance of a seamless e-commerce experience. We'll be sure to pass your feedback along to our team for consideration as we continue to improve the app. We value your insights as we continuously strive to enhance the features that matter most to our members Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. Thank you again for sharing your review! CS Chelise S. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "GlossGenius is #1!" July 2, 2025 5.0 GlossGenius is the best booking system that has everything built in that I need to successfully run my business and grow. Pros Glossgenius saves me so much time with client booking, checking out, and rescheduling. I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital! Cons I would like to be able to combine tickets and checkout clients all at once instead of multiple times. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I needed to be able to schedule and checkout clients in the same system. Review Source Response from GlossGenius July 8, 2025 Hi Chelise! We’re so excited to hear that you think GlossGenius is the perfect all-in-one solution for running and growing your business! It’s wonderful to know that you find it helpful for saving time with client bookings, checkouts, and rescheduling. We’re also glad you enjoy the these features! We totally understand your wish for the option to combine tickets and check out clients all at once instead of having to do it multiple times. We really appreciate your feedback and are always striving to make things even better. Thank you for sharing your thoughts with us! If you have any more questions or need assistance, please don’t hesitate to reach out at support@glossgenius.com or text 1-888-979-7864. Can’t wait to hear from you! RM Ramsey M. Esthetician Cosmetics Used the software for: 6-12 months ### "Absolutely Love for Beginners " September 10, 2025 5.0 It’s been very easy to use as a beginner in the business world. There are also videos in GlossGenius to help you build your business skills Pros How the client can fill out forms online about their appointments especially liability. It makes it easy for the client to book. Cons Money transferring quicker. Sometimes I need the money right away but I have to wait until the next day. Review Source Response from GlossGenius September 12, 2025 We’re thrilled to hear about your experience, Ramsey! We're glad to know that the online forms and booking process have made things easier for both you and your clients. It’s great to know that the app has been helpful as you start your business journey and that the videos are supporting your growth. We also appreciate your feedback about payout timing. While next-day transfers are standard right now, we understand how important quicker access to your funds can be and are always exploring ways to improve. That said, after processing a few more payments, we recommend exploring our Instant Payout Feature. Instant Payouts offer you the flexibility to access your funds whenever you need them, eliminating the wait for the next business day. Feel free to connect with our support team at support@glossgenius.com to know more about this feature. Thanks again for sharing your feedback and experience! AF Alex F. Lash artist Consumer Services Used the software for: 6-12 months ### "10/10 love it for my business " July 2, 2025 5.0 It used square for 4 years before I made the switch to gloss and my goodness it’s so much better. I really love that everything is ran in the app and I don’t need to get on a computer to access different things. I love how the transition was also 10/10! I really enjoy everything about it! Pros I love how easy the app is to work and that everything is in one place! Having access to my schedule and my website and being able to switch things around all in the app is the best! Cons How my card reader won’t stay connected to my phone and I have to connect it every time I need to check a client out. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) The price was one of the main reasons but also the fact that gloss would move over all my clients and services and notes for me SOLD ME! Review Source Response from GlossGenius July 9, 2025 Hi Alex! I'm thrilled to hear that our platform has made it easier for you to manage your business and significantly improve operations. Having everything in one place truly boosts efficiency, saving you time and letting you focus more on your clients instead of administrative tasks. Regarding the card reader, I apologize for the connection issue you're experiencing. If it helps to know, the card reader will disconnect and power off if your phone moves too far away. When you turn it back on, it should automatically reconnect. If the card reader disconnects even when it's close to your phone, please try restarting the GlossGenius app. If you need further assistance or have any other questions, don't hesitate to contact our support team at support@glossgenius.com or text us at 1-888-979-7864. dP diana P. Hair stylist Hospitality Used the software for: 6-12 months ### "STay away from gloss it will ruin your business " October 22, 2025 1.0 Horrible and unfortunate. Do not expect customer support to help you with any major issues that affect your business. Pros Nothing good to say about Gloss! Horrible company to work with. System glitches. Appointments vanish, Text reminders don’t send, credit card reader doesn't work and when I call company they tell me my issues will be issued a ticket and someone will get back to be in a day or two. Well I never heard back. This happen 4 times. 4 different issues. How do you conduct business if booking app is not working properly. They also over charged me twice. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Not professional enough and online bookin features not good for my needs Review Source Response from GlossGenius November 5, 2025 Hi Diana! We are genuinely sorry to hear that you have experienced this. We strive to provide a seamless app experience and certainly want to assist in resolving this with you. Would you give us a chance to help you on this by reaching out to us at support@glossgenius or giving us a call at 888-979-7864? Your feedback means a lot to us, and we're here to support you. Thank you for sharing your feedback! JJ Jonelle J. Salon owner Cosmetics Used the software for: 6-12 months ### "Enhanced Beauty by J" July 2, 2025 5.0 I’ve had a awesome time using gloss genius! It’s very user friendly and makes my day go be smoothly! Pros Love how easy it is for my customers to use the gloss genius app! Gloss genius is very easy to schedule appointments! My customers love that they get reminders and are able to update things on their service on their own ! Cons Don’t really like how on holidays or before holidays the funds don’t get deposited same day. But overall great! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Square doesn’t have the features that I need to run my business! Review Source Response from GlossGenius July 11, 2025 Hi Jonelle! Thank you for your glowing review! We're thrilled you love GlossGenius, especially our seamless scheduling and effective reminders. It's great to know these tools efficiently manage your business and enhance your client experience. Your feedback validates our efforts to simplify your workflow. We appreciate your feedback on deposit timing, particularly around holidays. Adjusted payout timings during holidays are due to bank closures and processing times before holidays. We prioritize transaction security and accuracy, which sometimes requires adhering to bank operating hours. For details on our payment transfer schedule and holiday impacts, please refer to our support article here: https://support.glossgenius.com/en/articles/34-your-standard-payment-transfer-schedule Please don't hesitate to reach out with suggestions or questions at support@glossgenius.com. Our support team is here to help you succeed! :) CL Candise L. Owner Retail Used the software for: Less than 6 months ### "Nothing short of AMAZING" September 10, 2025 5.0 My experience with gloss genius has been nothing short of amazing! In putting my clientele, contacting clients with current promotions and online booking has all been a breeze! Pros Easy, Affordable and Customizable. My whole experience with gloss genius so far has been amazing! It was very easy to set up for my new small business and I love all of the new features that have been rolling out within the past 6 months. Cons Nothing as of yet! There's only been one or two times where gloss genius was down but they contacted me immediately to let me know that they were on it and within 4 hours or less the problems were fixed. Review Source Response from GlossGenius September 12, 2025 Hi Candise! Thank you so much for sharing your experience! It means a lot to hear how the app has supported your small business journey. We’re glad the setup was easy and that the features have made managing clients and promotions a breeze. We appreciate your understanding during the brief outages, and rest assured, we are committed to keeping the app reliable. If you have any other feedback you’d like to share, please feel free to reach out to us at support@glossgenius.com. Your feedback motivates us to keep improving—thank you for being part of our community! LF Lina F. Nail tech Cosmetics Used the software for: 2+ years ### "The best booking app" May 15, 2025 5.0 I have had a great experience with glass. It’s been very dependable and I love how they have honored my price for being a customer for so long. Pros The features include included in my plans price ! I went on maternity leave and stopped paying my plan and using the app and thankfully \[sensitive content hidden\] was able to honor my previous plan in price that really shows they care about their customers! Cons Nothing really I could think of. I like everything about the app. Nothing comes up to mind that I like least about the app. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius Easy too use and I like the online website very beautiful Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I switched to glass because I like their website better Review Source Response from GlossGenius May 17, 2025 Hi Lina! We’re so glad to hear that GlossGenius has been a dependable part of your business journey, and we’re especially happy that we could honor your previous plan after your maternity leave. Supporting our long-time customers is incredibly important to us, and it’s great to know that it made a difference for you! If you ever have any other thoughts or feedback, we’d love to hear from you. Just drop us a line anytime at support@glossgenius.com. Thanks again for being a part of the GlossGenius community. We’re so glad you’re here! AR Audra R. Esthetician Cosmetics Used the software for: 1-2 years ### "Glossgenius is Glosstastic !!!!! " May 14, 2025 5.0 My experience is 100 %percent the best! If I ever have an issue I call and it gets worked out. Always a great experience! Pros Adding employees . Emailing client's for marketing things I run. I can call gloss and they help you all the time. I love the quick payouts. The design of the platform I can choose what I want for people to see. And the referral program is pretty cool . There’s a lot of reasons why I love using gloss genius.com It alerts you when you get clients which is great! It also keeps notes on clients when your done it texts you hey boss. Which the first time I opened and seen that text. I cracked up. That was funny to me. I loved it! Oh and when you have that client come back it automatically send you by text the previous notes on the client. That’s cool! Cons There really nothing I don’t like about it . I love telling other estheticians about gloss and I’ve had some people sign up . Review Source Response from GlossGenius May 16, 2025 Hi Audra! We're absolutely delighted to hear you're having a 100% positive experience with GlossGenius! It's wonderful that you're loving the employee features, marketing tools, and quick payouts. We're especially glad you find the 'Hey Boss' text and client notes as helpful (and funny!) as we intended. Thank you for sharing your great feedback and referring others. If you have any more thoughts or suggestions in the future, don't hesitate to reach out to us at support@glossgenius.com. We're always here to help! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.