# Page 5 | GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is GlossGenius the right Spa solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (348) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of GlossGenius ## Showing most helpful reviews Showing 101-125 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Benevolyn B. Owner Retail Used the software for: 2+ years ### "Booking system for life! " July 2, 2025 5.0 Everyone is always polite and willing to help. I appreciate the follow up emails and the overall communication. Pros I love the growth I’ve seen over the 5 years that I have been using it. Your keeping up with the other applications demands. Cons I can’t say that there is anything. Maybe add more colors to the appointment grid. That will help refresh the app also to have the ability to have a product section for purchase products. Review Source Response from GlossGenius July 7, 2025 Hi Benevolyn! We're thrilled to hear about the significant growth you've experienced over your five years with our service. It's wonderful to know that we are keeping pace with other applications! Your feedback is truly valuable. While you seem largely satisfied, we agree that adding more colors to the appointment grid could refresh the app. We'll also explore incorporating a product section for purchasing options. We're especially pleased that you've found our team polite and helpful, and your appreciation for our follow-up emails and overall communication means a great deal to us. Thank you again for your insights. Please don't hesitate to reach out with any further suggestions or if you require assistance. SR Suzie R. Nail tech and estheticians Hospitality Used the software for: Less than 6 months ### "Genius it is" September 10, 2025 4.0 Overall love it! Also would like the pay reader to stay on standby. It takes way too long to check out clients. Pros Appointment management is superb. Online booking is easy. Cost is reasonable. Bugs and issues is minimal. Cons Took a little bit to figure out. Inventory could be better. Time to book is touchy. The scrolling is sensitive. Would like to put the categories for menu in order. Would like to put some services with 0 time limit. Review Source Response from GlossGenius September 12, 2025 Hi Suzie! We truly appreciate you taking the time to share your experience. We're delighted to hear that our appointment management and online booking features are working well for you, and that your overall experience has been positive. Your feedback on inventory, booking flow, and checkout speed is incredibly valuable, and we're happy to note these insights on our end. We're always striving to improve, and hopefully, down the line, you'll see these feature enhancements in the app! If you have any other feedback you'd like to share, please don't hesitate to email us at support@glossgenius.com. Thank you again for taking the time to share your thoughts and requests! SV Samantha V. Esthetician Cosmetics Used the software for: 1-2 years ### "Love GlossGenius " May 14, 2025 5.0 It’s easy to comprehend , also I like how I can be organized with the treatments I offer. I’m also Really excited for the package options as is going to keep track of everything for me now . Pros Having my clients book directly from the link I provide, setting daily goals and also being able to send major text specials to all my clients in my books . Cons I wish it had a single link for a certain service that I could provide on my socials. Like a current treatment in special Pricing Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) It was too hard to understand . My clients couldn’t make changes online Review Source Response from GlossGenius May 17, 2025 Hi Samantha! We're thrilled to hear you're loving GlossGenius! It's great to know you're finding value in clients booking directly through your link, setting daily goals, and sending out text specials. We're glad those features are working well for you! We also really appreciate you mentioning the wish for a single link for a specific service with special pricing to share on social media. That's an awesome idea! We'll definitely share this with our team for consideration. If you have any other feedback or suggestions, please don't hesitate to email us at support@glossgenius.com. We're always looking for ways to improve! AH Asia H. Hair stylist Consumer Services Used the software for: 6-12 months ### "Asias review " September 10, 2025 5.0 I love using the app . I would recommend it to any business owner . Especially service providers. 10/10 Pros It does everything for me. Allows my clients to easily navigate through my site , book and get reminders. It’s also a great price . Cons I wish I had more layouts to choose from for my background and could easily change the look of my site. Review Source Response from GlossGenius September 13, 2025 Hi Asia! We are delighted to hear that GlossGenius does everything you need, allowing your clients to easily navigate and book, and that you find our pricing great. We're especially thrilled that you love using the app and would recommend it to other service providers. Your 10/10 rating means a lot to us! We also appreciate you sharing your feedback regarding more layout options for your website background and easier customization. We completely understand how beneficial it would be to have more website theme options and the ability to easily change and customize them to fit your unique style. We will certainly share this feedback with our team for their review and consideration. Should you have any further feedback or suggestions, please don't hesitate to reach out to us at support@glossgenius.com. We appreciate you being a valued member of the GlossGenius community! CS Courtney S. Beautician Cosmetics Used the software for: 1-2 years ### "Gloss is 10/10" April 8, 2025 5.0 Its been great! The simplicity and way it compacts so many features into one app that makes my small business run smooth. My clients so love the ease of it. Pros The ease, being able to do my expenses on here as well makes me stress less. Cons I wish you could book multiple of the same service for once check out. Sometimes i have a mother and daughter that both get the same service but i have to check them out separately. Review Source Response from GlossGenius April 12, 2025 Hi Courtney! We're glad to hear that you rate Gloss a 10/10 and that the ease of use, especially for managing expenses, is helping to reduce your stress. It’s great to know that the simplicity and comprehensive features are making your business run smoothly and that your clients are also enjoying the ease of use! We also appreciate you bringing up your concern about booking multiple of the same service for a single checkout. We understand the inconvenience of having to check out clients separately, especially in situations like when a mother and daughter are receiving the same service. We will definitely share this feedback with our team for review and consideration, as we are always looking for ways to improve our platform and streamline the checkout process. If you have any other feedback or suggestions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you again for taking the time to share your thoughts! MP Marla P. Aesthetician Hospitality Used the software for: 1-2 years ### "Gloss Genius! Perfect for Professionals!" July 3, 2025 5.0 I love it!! Super easy to use and manage. Love the accessibility to my taxes every quarter. Keeping track of my inventory helps me stay focused my retail sales. Pros Easy for clients to schedule! Also that I can add my own images to my gloss genius site. Let’s clients know what to expect when they come to my studio. Cons I wish gift card purchases were a little more clear for clients to purchase. It’s slightly confusing for them to see if the recipient received the gc. Etc. Review Source Response from GlossGenius July 10, 2025 Hi Marla! We're so thrilled to hear that you find it easy for clients to schedule and love being able to personalize your GlossGenius site with your own images! We also truly appreciate you pointing out the challenges with tracking recipient's gift card delivery. We're definitely sharing this with our team to explore ways to make the gift card experience much smoother and more transparent. Thank you for your continued support and for helping us improve! Please don't hesitate to send more feedback our way, or reach out to our support team at support@glossgenius.com if you have any other concerns. We're always here to help! TH Tedaka H. Cosmetologist Consumer Services Used the software for: 1-2 years ### "Im a fan of this site!!" July 2, 2025 5.0 I love how my sire looks, i enjoy the fact that it easy to understand. I have a hard time witg advertising so the pro tips tgey give are great Pros Different ways ro pay, easy booking for clients, pro tips on how to expand business qnd tge esthetics Cons What i like least is that the client gets a notification to leave a review each time. They get a tad aggravated by it fir some reason Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Styleseat waa getting ridiculous on the fees for tge provider and the client Review Source Response from GlossGenius July 8, 2025 Hi Tedaka! Hi there! Thank you sharing your feedback with us! We are thrilled to know that you appreciate the various payment options we offer and our easy booking system! Your positive comments truly motivate us to continue improving and delivering the best possible experience for all our valued customers. We're committed to listening to your needs and continuously enhancing our services. Feel free to contact us anytime at support@glossgenius.com or text 1-888-979-7864. We appreciate your valuable input and continued support! JP Jessica P. Owner Cosmetics Used the software for: 1-2 years ### "Gloss genius 100" September 10, 2025 5.0 I have loved gloss genius. Very easy to learn and easy for clients as well. It’s my first software to use and it was easy. Pros What I like most about GlossGenius is it is easy to use. Learning curve was easy. Online booking is great! Cons What did I least like about Gloss Genius? Only thing I could say is I like to run prepay sales and I hate having to make the deposit deferent from the actual price. Review Source Response from GlossGenius September 12, 2025 Hi Jessica! Thank you so much for your wonderful review! It brightens our day to know that you're finding our system so easy to use and you think great of the booking site. and that you love how it helps you connect with your clients. We also understand your feedback regarding running prepayment sales and taking deposits. We hear you on this, and we're always looking for ways to enhance your experience. If you have any other feedback or suggestions, please don't hesitate to reach out to us at support@glossgenius.com. We love to hear from you! AP Arian P. Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Perfect business app" May 14, 2025 5.0 It’s been so easy to use. I really enjoy it. My clients enjoy it as well. Pros I love that I can create a website for my business with ease. I also love that they do the marketing and everything is so detailed as well as create forms for you. Cons There’s not very much variety for website designs. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Expensive and plain website I didn’t have the ease that I have using gloss genius Review Source Response from GlossGenius May 17, 2025 Hi Arian! We’re so glad to hear that you’re loving how easy it is to build your business website with GlossGenius, and that the built-in marketing tools, detailed features, and custom forms are making a real difference for you and your clients! That’s exactly the kind of experience we aim to provide! We also really appreciate your feedback about the variety of website designs. That’s a great suggestion, and it’s definitely something we’ll be sharing with our team for consideration as we continue to improve and expand our features. If you have any other ideas or feedback, we’d love to hear them. Just send us a note anytime at support@glossgenius.com. Thanks again for being a part of the GlossGenius community! VW Victoria W. Owner Arts and Crafts Used the software for: Less than 6 months ### "Beautiful booking" September 10, 2025 5.0 I’ve really loved using it. It’s quick convenient beautiful & easy to use! No confusion for my clients to book. Pros It’s super user friendly & looks amazing for my clients. The booking is streamlined & the automations are perfect so I don’t have to think about it! Cons I wish it had a referral program or points tracking system. I want to be able to keep track without doing it manually. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) It wasn’t as easy as GlossGenius to use & not as pretty even with being able to customize. I was able to have a pretty site & do it so quickly! Review Source Response from GlossGenius September 13, 2025 Hi Victoria! We're thrilled to hear that you find GlossGenius super user-friendly and that it looks amazing for your clients, making their booking experience streamlined and confusion-free. We're also glad that our automations are working perfectly for you! We truly appreciate you sharing your feedback regarding a referral program and points tracking system. That's an excellent idea, and we will absolutely share it with our team for review and consideration. We agree that many professionals would love a client referral program and tracking feature to help them keep track of points without manual effort. If you have any other feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valued part of the GlossGenius community! HD Hollianne D. Owner Retail Used the software for: 1-2 years ### "My fave salon partner" July 3, 2025 5.0 I have not had any issues with their services i really very much enjoy the platform . I like that new features are always coming out Pros Text features and website customization . The fact that their is an affiliation program to earn money to get it for less ! Cons Unsure honestly. Every once in a while is goes down for maintenence i guess but not to completely disrupt me Review Source Response from GlossGenius July 10, 2025 Your review truly brightened our day, Holliane! We're pleased to hear you're enjoying the text features, website customization, and our affiliation program. We also truly appreciate you highlighting our continuous feature updates. We want to thank you for bringing up the maintenance periods as well. We know even small interruptions can be a bit of a nuisance, and we're always looking for ways to improve our service. Your feedback is being shared directly with our team, and we'd love for you to keep sending us your ideas. For any support or questions, please don't hesitate to connect with us at support@glossgenius.com. We look forward to hearing from you! JL Janmarie L. Hair Stylist Consumer Services Used the software for: 6-12 months ### "One stop shop for a suite owner " September 10, 2025 5.0 Great! My clients love how easy the booking experience is and I like how easy and automated everything is. Pros I like that I can do everything to run my business in one app! It makes my day to day much easier and efficient. Cons Minor glitches when I’m looking up specific clients. Linking the card reader to my phone gets glitchy sometimes too Review Source Response from GlossGenius September 13, 2025 Hi Janmarie! We are delighted to hear that GlossGenius has been instrumental in making your business operations smoother and more efficient, and that your clients are enjoying the booking experience! We also appreciate you taking the time to provide feedback regarding the minor glitches you've encountered with client lookup and card reader linking. Please be assured that we are fully committed to delivering a seamless experience for all our valued members. We will certainly pass this feedback along to our team. Please feel free to reach out to us at support@glossgenius.com with any further suggestions, feedback, or if you encounter these minor glitches again. We truly value your presence in the GlossGenius community! JK Jenn K. Massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "I heart glossgenius " September 10, 2025 5.0 My overall experience has been very positive. I have seen only growth in my business since starting over a year ago. Pros What I like most about gloss genius is the constant evolution of services offered and improvements made regularly! Cons What I like least about Gloss genius is that I’m unable to buy gift cards from the checkout screen.. Review Source Response from GlossGenius September 13, 2025 Hi Jenn! We're delighted to hear that GlossGenius has contributed to the growth of your business, and we sincerely appreciate you recognizing our continuous evolution and improvements! We also value your feedback regarding the ability to purchase gift cards from the checkout screen. This is an excellent idea as we continue to enhance the app, and we will certainly share it with our product team for consideration in future updates. Should you have any further feedback, please do not hesitate to contact us at support@glossgenius.com. Thank you for choosing GlossGenius! AB Allana B. Cosmetologist Cosmetics Used the software for: 1-2 years ### "Love being a Gloss Boss" April 8, 2025 5.0 Pros No client log in , ability to split payments , text blast Cons Want to be able to group guests tickets together and select multiple add ons Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius I wanted text marketing and easy for guests Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Price and wasn’t user friendly. Also high card fees Review Source Response from GlossGenius April 12, 2025 Hi Allana! We're thrilled to hear that you appreciate features like no client log-in, the ability to split payments, and text marketing features. It's great to know these aspects are working well for you! We also appreciate you sharing your suggestion about grouping guest tickets together and selecting multiple add-ons. This is valuable feedback, and we will definitely share it with our team for review and consideration as we continually work to improve GlossGenius. If you have any further feedback or suggestions, please don't hesitate to reach out to us at support@glossgenius.com. We're always here to listen and help. Thank you again for being a valued member of the GlossGenius community! KG Kim G. Brand management Apparel & Fashion Used the software for: 6-12 months ### "Recommend to all" January 19, 2026 5.0 Overall I highly recommend this to everyone. Clients love the ease of use and the convenience of using it Pros By far the best booking and scheduling app I have used. Customer service is wonderful. Designing my website is simple Cons No dislikes about this. Overall recommended to all. User friendly and keeps everything organized and professional Review Source Response from GlossGenius February 11, 2026 Hi Kim! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or give us a call at 1-888-979-7864. We're always here for you! MN Monique N. Owner Cosmetics Used the software for: Less than 6 months ### "Easy to use" February 21, 2026 5.0 My experience was the fast customer service support from gloss. The way they listen and help support. Pros AI help Ways to help book more clients Payment processing made easy and fast Rebooking reminders fun Cons The credit card fees The huge difference between the prices gold level How to input the forms for pt to sign and acknowledge meaning I don’t want to add another program to connect the one that I’m currently using. Review Source Response from GlossGenius March 16, 2026 Hi Monique! It’s wonderful to hear that our AI tools and rebooking reminders are helping you grow your business—and a huge shoutout to our support team for being there when you needed them! We hear you loud and clear on the transition to the Gold level and the desire for more integrated forms. We want your workflow to feel seamless without needing extra programs. Your feedback on credit card fees and pricing is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss your plan further. We’re here to help you get the most value possible! AA Arlene A. Lash artist Wholesale Used the software for: 6-12 months ### "I love this app very much!! Would definitely recommend using!!" September 10, 2025 5.0 Definetly worth the cost!! I love how it takes inventory for me and the invoice option as well as keeping notes on each client for me! Pros The ease of having it all on the app. It is literally like having your own apprentice! I also like how the payouts are available the next day. Cons Not enough website color choices or fonts or creativity. I wish it had more lash content for the website Review Source Response from GlossGenius September 12, 2025 Hi Arlene, it warms our hearts to know that you're loving the app and recommending it! We truly appreciate your feature requests about more website color and font options. I will forward them to our product and development team. We're always keen to release core features, so please submit any requests directly to support@glossgenius.com if you haven't already. Thank you again for your review! NR Nicole R. Owner Cosmetics Used the software for: 1-2 years ### "In love with this system " April 10, 2025 5.0 I live, love, love Gloss Genius and try to refer many people to try it out. Pros The ease of using this system is phenomenal. Frim consent forms, to booking, and tracking everything is great! And they are always upgrading the system to things easier. Cons I really wasnt totally in love with the first card reader, but so glad the Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Seemed easier to use and they had a free trial. Review Source Response from GlossGenius April 15, 2025 Hi Nicole! We're thrilled to hear that you find GlossGenius' ease of use phenomenal and that features like consent forms, booking, and tracking are working well for you! It's especially rewarding to know that you appreciate our ongoing efforts to improve the app. We strive to make the platform as intuitive and efficient as possible. We also appreciate you bringing up your initial experience with the first card reader. We understand that first impressions matter, and we're always looking to refine our hardware and software. To help us improve the device, would you be willing to share any more details about what you didn't like about the first card reader? Please send your feedback directly to support@glossgenius.com so our team can review it thoroughly. Any specifics you can provide would be incredibly helpful! Thank you! VR Vanessa R. Lash Techs Cosmetics Used the software for: 1-2 years ### "THE BEST SITE TO USE" May 15, 2025 5.0 I have gone to other booking sites in the past but gloss is the best I always come back Pros Easy to use and customizable! I have tried other booking sites and by far gloss is the easiest to set up and they’re consistently making it better! Cons Nothing they’re consistently upgrading it and I love it, my salon team loves it too! Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) They were so hard to use and my clients had a hard time using it Review Source Response from GlossGenius May 17, 2025 Hi Vanessa! We’re thrilled to hear that you and your salon team are loving how easy and customizable GlossGenius is! It’s wonderful to know that after trying other booking platforms, you’ve found GlossGenius to be the best fit, and that you always come back. That truly means a lot to us! We also appreciate your kind words about consistent upgrades. It’s great to hear that those improvements are making a positive impact, and we’re always working to bring even more value to you and your business. If you ever have any other suggestions or feedback to share, we’d love to hear from you. Just drop us a note anytime at support@glossgenius.com. We’re always here to help and would love to hear from you! IC Irma C. Massage and stretch therapist. Health, Wellness and Fitness Used the software for: 2+ years ### "Makes my life easier. " July 2, 2025 5.0 Really awesome, I love it so far. It helps me to manage my business and customize the tools the way I want it. So convenient! Pros It's easy to use and it has all the tools I need for my business. All my clients appreciate how easy it is to interact in my website. Cons It only let's me make the appointments with increments of 1hr. Sometimes I need to make appointments with increments of probably 30 minutes so I don't have many gaps between appointments. Review Source MM Milan M. Owner Cosmetics Used the software for: 6-12 months ### "Absolutely in love, makes me a better provider" May 14, 2025 5.0 Very pleasant, has given me so much time to focus on other things. Pros The affirmations are so self fulfilling, keeps me motivated. Love the after texts to leave notes through text and they save under clients profile. Cons That Gloss Genius doesn’t know it’s only one room we’re scheduling out of. Makes it hard not to overlap appointments. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GlossGenius Best suited for my business. Love the aesthetic as well. Review Source Response from GlossGenius May 17, 2025 Hi Milan! We’re absolutely thrilled to hear that GlossGenius has helped you feel more motivated and supported in your business! It’s amazing to know that the affirmations and after-text features are making such a meaningful impact on you and your clients! We also appreciate you pointing out the challenges with scheduling in a single-room setup. That’s a great insight, and your feedback is incredibly valuable. We’ve shared your suggestion with our team for future consideration - ideas like yours help us continue to improve the experience for all our members. If you ever have more feedback or ideas, we’d love to hear them! Feel free to reach out to us anytime at support@glossgenius.com. Wishing you continued success! KG Kristen G. Spray tan artist Retail Used the software for: 2+ years ### "Highly recommend " January 3, 2026 5.0 I have been using GlossGenius for 5 years now and I love it. Sending texts and reminders appointments are extremely important Pros Easy to design website, clients can book their appointments and cancel with ease. Sends waivers and instructions and reminders to all clients Cons The price is a little high but overall not too bad. It’s worth the money for all the features you get. Review Source KM Kyla M. Owner Cosmetics Used the software for: 1-2 years ### "Business owner " July 2, 2025 5.0 I love gloss and I love that there’s a package option Now! My guests find it so easy to book and I find it so easy to book and keep on track Pros I love how easy gloss is, and how lovely the website is! So easy instead of having to build your own. Cons Nothing I can name. I’ve loved all the recent updates. It’s so easy to use and it’s very user friendly to my guests. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing GlossGenius Ease of use and cheaper. Much better option Review Source Response from GlossGenius July 8, 2025 Hi Kyla! I'm delighted to know how much you enjoy Gloss! It's fantastic that you find the interface user-friendly, making navigation smooth and pleasant. Your appreciation of our package feature is also wonderful. We designed the website to be not only beautiful but also intuitive, allowing you to focus on creating an amazing experience for your guests. Regarding the updates, I completely agree! Every improvement aims to enhance functionality and simplify processes, benefiting both you and your guests. It's especially gratifying to hear that the booking process is seamless for your guests, as this significantly boost us to enhance the app more! For more feedback or questions, contact us at support@glossgenius.com or text 1-888-979-7864. Thank you for your valuable input and continued support! TB Tammy B. Hair stylist Luxury Goods & Jewelry Used the software for: 6-12 months ### "#Glossboss" July 2, 2025 5.0 Gloss genius has changed my business. Its so efficient. And i dont have to remember things. Instant booking is the best. Pros It makes my to do list as a stylist small! I love the appointment reminders! And Being able to accept Klarna and afterpay has changed the game. Cons What i like least about gloss genius is waiting to get paid. And the credit card fees. Are not my favorite. Review Source Response from GlossGenius July 10, 2025 Thank you so much for your thoughtful review, Tammy! It's incredibly rewarding to hear that GlossGenius helps you manage your appointments and tasks, and that payment options like Klarna and Afterpay have positively impacted your business. We've also noted your concerns about payment wait times and credit card fees. We understand these can be challenging aspects of running your business. Your feedback is incredibly important, and we've already forwarded it to the relevant teams for consideration. Please continue to provide us with your valuable insights, and if you ever need immediate help, our team at support@glossgenius.com is always available to assist. Thank you once more for taking the time to share! MH Michael H. Barber owner Consumer Services Used the software for: Less than 6 months ### "False advertising, slow payouts and no customer service." June 6, 2025 1.0 Terrible experience in every way. False advertising, payout issues, terrible customer service and just overall a terrible company. Pros So far, theres nothing I have liked about this product. They falsly advertise same day payouts, have terrible customer service and not worth the subscription. Cons They CLAIM you get paid the same day if your services are paid before 8pm EST. This is NOT TRUE. They have been holding hundreds of dollars and not paying out, which has already resulted in getting an NFT from my landlord, which puts my whole business at risk. Customer service is a waste of time, and they are no help whatsoever. I will be cancelling very soon, having this booking platform less than a month. Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Slow payouts. I was looking for same day payouts which gloss claims to have, this isnt true. Squire was better. Review Source Response from GlossGenius June 10, 2025 Hi, Michael! I'm really sorry to hear about the tough experience you've had with false advertising, slow payouts, and the lack of customer support. It's incredibly frustrating when things don't go as promised, especially when it involves your finances and getting the help you need. To better help you out with this, please send us an email at support@glossgenius.com or give us a call at 1-888-979-7864. We wish to reach out to you directly, but we can't find any information on your post that can help us reach out to you. Thank you for sharing your feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.