# GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GlossGenius the right Salon solution for you? Explore 349 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/Phreesia/reviews --- GlossGenius 4.8 (349) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CS Chelise S Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital!“ July 2, 2025 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 KS Kee S EstheticianCosmetics, Self-employedUsed the software for: More than 2 years. “That I am unable to customize the website to include pop-ups for specials and that I am not able to do a quick check out without having to create a client profile.“ July 2, 2025 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 BL Brooks L HairdresserRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order!“ June 3, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 349 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie G. Owner co-owner cosmetologist Consumer Services Used the software for: Less than 6 months ### "Fantastic system and great pricing" October 10, 2024 5.0 It’s been wonderful! Transfer was smooth! Great customer service! Pros I love that it is geared specifically towards our industry Cons That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Because it’s tailored specifically for salons Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) It was too pricey and more for larger salons not individuals! However I LOVED it but it cost too much. Review Source Response from GlossGenius October 22, 2024 Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at support@glossgenius.com anytime. Thanks again for your support—we’re excited to continue helping you grow your business! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like GlossGenius and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with GlossGenius is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about GlossGenius is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about GlossGenius is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) GlossGenius has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that GlossGenius does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about Glossgenius. It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. GlossGenius is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! GlossGenius helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about GlossGenius! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used GlossGenius as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! DJ Devon J. Hair designer Hospitality Used the software for: 1-2 years ### "The absolute BEST" February 20, 2026 5.0 I couldn’t use anything else! Simple to use for me & my clients, payments are very simple, plus the amount of options in this app helps a lot when starting a new business. Pros I have used many different apps before but Gloss Genius has been the best of the best. Very easy for me & my clients to use! Cons That they don’t have like a type of “salon scale” so I can track the amount of color I use. I had to purchase another subscription for that. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro was so difficult to use for me and my clients. Review Source Response from GlossGenius February 25, 2026 Thank you, Devon, for your wonderful feedback and for being a fan of the app! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ DM Dafne M. Hairstylist Cosmetics Used the software for: 6-12 months ### "Excellent very helpful " February 20, 2026 5.0 Has been very helpful very flexible and has too many options I love that I can ask for a deposit if no show that helps a lot Pros That is very easy to manage like Appointment scheduling, security, value for money, has open access to hours Cons That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more Switched from [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Didn’t had any options for anything or contacts or as for deposits Review Source Response from GlossGenius March 25, 2026 Hi Dafne! We really appreciate you sharing your review with us. It’s wonderful to know that you find managing appointments so simple and that you feel you’re getting great value for your investment. We are fully committed to our security protocols to ensure that you, your business, and your clients remain protected. Regarding your feedback on the client file interface and the desire for more customization options for both the website and app, we have definitely taken note. Our team is focused on continuously improving your app experience. If you need further assistance, don’t hesitate to email us at support@glossgenius.com or call 1-888-979-7864. Have a fantastic day! EJ Erica J. Waxer Health, Wellness and Fitness Used the software for: 2+ years ### "Who’s Better for My Business Than Gloss Genius? No One!" July 2, 2025 5.0 My overall experience with Gloss Genius has been nothing short of amazing. The platform is incredibly user-friendly and packed with features that make running my business so much easier. From scheduling and client management to payments and reporting, there’s truly nothing this software can’t do. I especially love that it integrates Google reviews, which helps boost my online presence, and offers Buy Now, Pay Later options for clients, making my services more accessible. It’s an all-in-one solution that has completely streamlined my workflow, and I couldn’t be happier with it. Pros What I absolutely love about this software is how simple it is for my clients to book! They don’t have to download an app or set up a profile—just log in, book, and they’re good to go. It’s super convenient, fast, and totally user-friendly! Cons Before Gloss Genius, I didn’t have a way to track my time or pay myself efficiently—but now I do, and I absolutely love it! Their new features have made managing my business so much easier. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) There was too many moving parts on my old booking site with Gloss Genius Everything was all in one. Review Source MB Melissa B. Hairstylist- owner Consumer Services Used the software for: 1-2 years ### "2 + years and still going!" September 10, 2025 5.0 I've had a very good experience with them thus far (2 years) and can't really find anything else to comment on! Always quick to fix hiccups & communicative. Pros Gloss Genius is the easiest software for beauty professional to use in my opinion. No spending weeks trying to smooth everything out, they make the transfer process beyond easy, though mine did take longer that my coworkers, it probably would have taken me 1000x times longer. Clients love that they don't need another password to remember and the reminder texts and emails aren't too much. Just enough reminders. I pay for the Gold service and have really enjoyed the mass text and email option - but don't like that you have to pay for more than 500 texts per month as they transferred all my clients from over ten years and it's a very long process to try and pick out the regulars or pay a big chunk to just send all. Appointment management and online booking and changes are easy on both mine and clients ends. There have been slight bug issues over the past few years but they are always beyond quick to get them fixed ASAP. I do not sell product so cannot comment on inventory personally, but i'm sure it's just as smooth as the rest. Cons My biggest complaint is really more so a bank issue than gloss genius but when the holidays align on Mondays or Tuesdays you won't get a pay out for 4-5 days straight so you have to pay the .10% fee which can be a lot of money if you have a big chunk sitting and need to pay bills. Switched from [Aura Salonware](https://www.capterra.com/p/181855/SalonOS/) so much i hated everything about it - way too over complicated. Review Source Response from GlossGenius September 12, 2025 Hi Melissa! Thanks for your detailed review. We're glad GlossGenius Gold and the app simplify your life with seamless transfers, appointment management, and online booking. We also appreciate that your clients find the login easy and value the reminder texts and emails. We understand your concerns about the mass text limit for your large client base; this feedback is vital as we evaluate our pricing for high-volume users. Regarding payout delays on bank holidays, we recognize your frustration. This is a systemic banking issue, and while instant payouts cover expediting costs, we understand where you’re coming from. We're actively exploring solutions to minimize delays and offer more flexibility. Your comments on our quick bug fixes and the app's smoothness reflect our team's hard work. Thank you for being a valued GlossGenius member; your feedback is crucial to our improvement. JH Jennifer H. Esthetician, Nail Technician, Studio Owner Cosmetics Used the software for: 2+ years ### "SO glad I found GlossGenius!" July 3, 2025 5.0 Considering the several different booking systems I've used over my career, this has been by far the easiest to work with! Pros Every client that uses it says it's extremely easy to use when booking their appointments. Not one of them has had an issue when booking appointments online. Cons There were some reports that I wish are available for statistics on services, such as how many of what service I did within a specific amount of time. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) I needed something that was easy to use, head fast customer service support And I found both those things immediately with GlossGenius! Review Source Response from GlossGenius July 10, 2025 Hi Jennifer! We’re thrilled to hear that your clients find the booking process easy and seamless — that’s exactly the kind of experience we aim to provide! It’s also wonderful to know that GlossGenius has been the easiest to work with. We’re so glad you found what you were looking for in both simplicity and fast support! Regarding your feedback on reports, we truly appreciate you pointing that out. We can absolutely see how valuable it would be to have more detailed statistics on services performed over specific time periods — that kind of insight can be incredibly helpful for professionals. Your input helps guide our improvements, and we will definitely share this with our team. If you ever have any other ideas or suggestions, please don’t hesitate to reach out to us at support@glossgenius.com. We’re always here for you! KD Kris D. Hairstylist and tattoo artist Design Used the software for: 2+ years ### "I love it!!!!" July 2, 2025 5.0 Easy to navigate. Easy to figure out. If there's any questions I have. I get them answered real fast and it offers so much for my business and it just makes my job so much easier Pros It's so easy to use!!! I love the way my clients can see the website and navigate through it just as easy as I can. Cons Absolutely nothing! I have absolutely no complaints about using gloss genius. Definitely makes my job easier Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius It was definitely way easier to navigate and wasn't as expensive. Review Source Response from GlossGenius July 9, 2025 Hi Kris! Thank you for sharing your thoughts with us! We’re delighted to hear that you love the interface and find the navigation of both the website and app easy and user-friendly. Your feedback is invaluable as we aim to continuously enhance our services. If there are any specific features you particularly enjoy or think could be improved, we’d love to know more! Please feel free to reach out anytime at support@glossgenius.com or text us at 1-888-979-7864. Our team is always here to help and ensure you have the best experience possible. Thank you once again for your kind words and support! CM Chelsea M. Independent Hairstylist Cosmetics Used the software for: 2+ years ### "My clients love GG and so do I! " July 2, 2025 5.0 I signed up when I first opened a suit because the provider next door had a GG sticker on her window and said she loved it. Best decision ever. Customer service is fantastic. Clients are obsessed. Business coach loves that I can pull analytics. Pros Gloss Genius is so easy for my clients and I to use! They roll out much needed new features quite often. The analytics allow me to reevaluate consistently for health of the business. Cons I wish my clients could shop for product to pick up in person from the website based on current inventory. I wish I had additional analytics per client/ticket that seperate evaluate retail for per ticket and service dollars per ticket seperately rather thank service dollars, tip dollars, and retail dollar per client being averaged together. Wish I could set pop up notes for clients when I click their appt and the ability to add a landing page pop up on the website to that has the capability to display a custom message and an image. It would also be great if GG had capability for discount codes where I could set the expiration date and the name of the code. I would love this as an in between membership from the Gold to the Platinum (which is way more than I need as an independent hairstylist). I'm saying I would be willing to pay extra for these features to be integrated. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius It seemed like it was for my type of business as an independent hairstylist. Having analytics is critical to me. It was recommended so I went for it. Review Source Response from GlossGenius July 12, 2025 Hi Chelsea! We're delighted to hear that GlossGenius makes managing your business and client interactions so easy, and that our analytics help you consistently evaluate your business's health. We also truly appreciate you sharing your ideas for enhancing the platform, such as enabling online product shopping with inventory tracking, more granular client/ticket analytics, pop-up notes for appointments, custom website landing page pop-ups, and flexible discount codes. These are excellent features, and we will absolutely share them with our team for consideration. If you have any other ideas or feedback, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being such a valued part of the GlossGenius community! BH Bobbie H. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "This is the site you would love to receive and invite from!" September 16, 2025 4.0 Magnificent. I'm glad to be apart of the Gloss genius family. I have not really received any new clients from the site itself but my clients love that it is easy to maneuver through. Pros I love the layout format for both gold and regular plans. I love that they had forms we could use to make sure our clients were well aware of policies and that we were covered with color waivers. I also love the intake forms. I'm new to the loans but they have worked for me so far as well and I believe it is a plus for stylist who need to get ahead on some things. Cons I wish I had an area where I could sale products on the site. I am however able to go in myself and add a product to their checkout but I would love to have it available for them to purchase on site. With me being a Trichologist I focus on healing the body as a whole and offer affirmation/build me up packages for my clients. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) this site just made more since and the ability to show more of my work. Review Source Response from GlossGenius September 18, 2025 Hi Bobbie! Thank you for your feedback- It's such a delight to know you're loving how our forms and waivers help you with making sure your client is aware of your policies. Also, for our support to make sure you’re getting the most out of GlossGenius! :) We appreciate your feature requests regarding the ability to sell products on your website, and we are actively working on these. We are always enthusiastic about releasing core features. Your input is valuable to us, so if you haven't already, please feel free to share your requests directly with us at support@glossgenius.com. SW Shauntee W. Hair Stylist Cosmetics Used the software for: 1-2 years ### "10/10 would definitely recommend " February 20, 2026 5.0 It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Ease of process and client access. Price. Review Source Response from GlossGenius March 6, 2026 Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! SP Shalaya P. Braider Cosmetics Used the software for: 2+ years ### "Glossgenius love" February 20, 2026 5.0 Great experience would recommend to everyone who wants to run a business an needs a booking site. Pros The ease of client bookings without a hassle. Just check my schedule an go. I love being a boss. Cons My lease favorite thing about the website is how all the services are lined up. Categories would be better. Review Source Response from GlossGenius March 4, 2026 Hi Shalaya! Thank you so much for sharing your review! We are so thrilled that the app is to your liking and makes booking easy for you! We take note of the services lined up on the website and share them with our product development team! We are currently building more features so please feel free to share your request with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! SI Sarai I. Salon owner Retail Used the software for: 1-2 years ### "Gloss Genius Glory " February 20, 2026 5.0 I’ve had a great experience since 2019 and I will not be going to any other app. I’ve tried some others out just to see the difference. Pros I’ve been with you guys since 2019 and I’ve seen the app grow in some amazing ways. The pricing is great for all of the features you get. Cons It updates a lot! I appreciate the effort put in but the features change a lot. You go from regular features to gold level features. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius Best features and cheaper processing fee Review Source Response from GlossGenius February 25, 2026 Hi Sarai! Thank you so much for your wonderful review and for being with us since 2019! We're thrilled to hear about your positive experience and that we've met your expectations. Your feedback truly helps us understand what our customers appreciate, and it's the best reward for our commitment to delivering the best service possible. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! BJ Brittne J. Hairstylist Consumer Services Used the software for: 6-12 months ### "Very satisfied " September 10, 2025 5.0 Pros I've never had an online booking service before and I'm so glad that I stuck with gloss genius as my first option. It is made managing my clients so much easier and they all love the option to book online with me as well. Cons There is only been a couple times when I've not been happy with the app when it was shut down for maintenance, which I think is understandable. Other than that, the only thing my clients complain about is that I can't customize exactly how many text message reminders. They each get some people love them and some people hate them. Review Source Response from GlossGenius September 14, 2025 Hi Brittne! We're thrilled to hear how much our online booking service has simplified your client management and how much your clients appreciate its convenience. It's truly an honor to support your business! We also genuinely appreciate you sharing your thoughts on areas for improvement. We understand your patience regarding the occasional maintenance, and please know we are fully committed to delivering a consistently seamless app experience for all our professionals. Regarding client reminders, we want to let you know that certain plans do offer the flexibility to tailor the frequency of these notifications. We would be delighted to help you set up your client notifications and discuss your preferences for when and how often your clients should receive them. Please feel free to connect with us at support@glossgenius.com so we can delve deeper into your needs. We look forward to hearing from you! MB Megan B. Business Owner Cosmetics Used the software for: 6-12 months ### "Smooth, Easy, and Client-Friendly" September 10, 2025 5.0 My overall experience has been excellent — it’s user-friendly, professional, and makes running my business so much easier for both me and my clients. Pros I love using GlossGenius because it makes everything so simple and seamless for both myself and my clients. The platform is easy to navigate, which saves me time and gives my clients a smooth booking experience. I especially appreciate how well it handles packages and all the different features it offers to keep my business organized and professional. It truly takes the stress out of scheduling and managing my services, making it an essential tool for me and a great experience for my clients. Cons The only downside is that the app occasionally goes down, which can be a little inconvenient in the moment Review Source Response from GlossGenius October 11, 2025 Hi Megan! We're glad to hear that GlossGenius makes managing your business simple and seamless for both you and your clients. It's fantastic to know that the ease of navigation, packages, and organizational features are helping to take the stress out of your daily operations! We also truly appreciate your feedback regarding rare app downtime. We understand how inconvenient this can be, and we truly value your understanding. Please be assured that we are fully committed to providing a consistently reliable and smooth app experience. If you ever have any further feedback or suggestions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to help! JV Jazmin V. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Great and amazing " February 22, 2026 5.0 Anazing it has been so simple to use this application and add and removed services and the prices and I love how people can pay overtime Pros I love how people can by and it is amazing they give great deals. I love how it’s easy to add services and remove services. Cons Nothing I have nothing to say about that because I love everything and the services that Gloss Geniouse gives it is so easy for my clients Review Source Response from GlossGenius March 16, 2026 Hi Jazmin! We are so happy to hear you’re loving the app! It’s wonderful to know that the service management tools and the option for your clients to pay over time have made things easier for your business. We noticed your high ratings for our features, but we saw a 3/10 regarding your likelihood to recommend us. We wanted to reach out and see if there’s anything we can do to improve your experience or truly earn those extra stars! Your feedback is incredibly valuable to us—please feel free to share any thoughts on how we can better serve you at support@glossgenius.com. We’re so grateful for your support and can’t wait to see your business continue to thrive! KJ Karla J. Makeup artist Cosmetics Used the software for: 1-2 years ### "The best of the best " September 11, 2025 5.0 Best website app ever . So easy to maneuver . My clients absolutely love how professional it is with the confirmation emails , texts and easy checkouts 🫶🏽 Pros How it easy it is to start up and build my website. Everything is broken down step by step and beginner friendly. Cons The business hours . I don’t think I can wait it to where I can out I’ll work 10am-2pm and 5pm-7pm . It doesn’t allow me to split up my time . That would be perfect to add on there for availability purposes. Review Source Response from GlossGenius September 14, 2025 Hi Karla! We're delighted to hear how much you appreciate the ease of setting up your website and the professional experience it provides for your clients! We also truly value your feedback regarding the flexibility of setting business hours. We understand your need to split your working time, and we appreciate you bringing this to our attention. There is a workaround for setting specific booking times, and we'd be happy to guide you through it. Your insight on this feature is incredibly helpful and will definitely be shared with our team for review and consideration. If you have any further suggestions, feedback, or need help with setting up the workaround, please don't hesitate to email us at support@glossgenius.com. Thank you for being a valued member of the GlossGenius community! BC Blakelee C. Nail Technician Cosmetics Used the software for: 6-12 months ### "Efortless Booking & Business Made Easy" July 2, 2025 5.0 I’ve been using GlossGenius since I first started taking clients, and it’s truly been one of the easiest and most efficient tools I’ve come across. From the initial setup to accepting payments, the entire process is seamless and straightforward. It takes the stress out of managing appointments, lets clients book effortlessly, and keeps everything organized in one place. GlossGenius has not only simplified my day-to-day operations but has also helped elevate the professional experience for my clients. Pros I love how convenient and user-friendly GlossGenius is. My clients always mention how easy it is to book appointments and view all the services I offer. Cons If I had to point out one downside, it would be the limited customization options for the website. While it’s clean and functional, I do wish there was a bit more flexibility to truly make it my own—whether that’s through layout choices, color palettes, or additional branding features. A little more creative freedom would make it feel more personal and aligned with my brand. Review Source RH Ronisha H. Hair Stylist Consumer Services Used the software for: 6-12 months ### "Gloss Review 2025" September 10, 2025 5.0 Overall my experience has been great! The price is affordable, everything is simple to use and it makes checking out and keeping up with appointments for both the stylist and customers easy. I love the reminders and the customer service was very helpful when needed as well. Pros I like how the website is easy to use for both client and business owner. Everything is easy to navigate to set up and book. Cons I wish, that in the basic subscription there were more than one theme to choose from. At least two to three options. Also don’t like how you can only choose dark for the display. Review Source Response from GlossGenius October 28, 2025 Hi Ronisha! Thank you so much for your wonderful review! We're thrilled to hear about your positive experience. I'm also gonna share your feedback about having an option for more app theme to the standard subscription to our product and development team. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.