Who Uses This Software?

Quick service food & beverage establishments like franchises, food trucks, juice bars, cafes, bakeries, delis, pizzerias & more who want to manage and reduce customer loss during peak business hours.


Average Ratings

17 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
    See pricing details
  • Pricing Details
    Pricing varies by package selected: Basic, Pro, or Multi.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Koomi
  • www.koomi.com/en/
  • Founded 2015
  • Canada

About Koomi POS

The first POS made for quick-service and takeaway restaurants that bridges online and regular orders. Koomi stops customer-loss during your rush and features fully-integrated ordering apps for takeaway and delivery. Streamline your operations with a main register, kitchen display and rover for line-busting with the Koomi Box.


Koomi POS Features

  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management

Vendor has not completed this information.

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Koomi POS Reviews Recently Reviewed!


Capterra loader

Palm Lane Review

Nov 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Cons: I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Overall: Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Great app for us (ice cream shop)

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's super easy and simple to use. All my employees find it user friendly.

Cons: Two things would be easier:

1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups.

2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction.

Vendor Response

by Koomi on October 12, 2018

Hi Annie,

Thank you for your review and feedback.

2) You mentioned that you were not able to delete any items after clicking "Checkout". You can actually swipe left on an item to delete it even after having clicked "Checkout".

When in doubt on using Koomi POS, please give our support team a call - we are always happy to help!

Thanks again,
The Koomi Team

Restaurant Candide's review

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very user friendly to prepare bills as for all of the management of items and all of the reports available.

Cons: It is a bit slow when we switch from an app to the other and come back to koomi pos. The connection also fails a few times a night when we are not directly next to the router.

Overall: We are able to have a total control over all of the items and so over the payment of every client that comes dine at Candide. We can change items daily and it only takes a minute. We are also able compile our data every day of every week with all of the reports available.

Been using for 3 years

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Efficiency and user friendly interface that are using Ipads and Apps. Really convenient for samll spaces.

Cons: A few adjustment here and there but nothing that compromise the use of the software

Overall: Koomi's really suited for samll service business like our coffee shop. It really helps efficiency and it take no counter space. Overall, it increases our customer experience.

Capterra loader

Easy to use, perfect for coffe shops

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.

Cons: Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.

Overall: Very good experience in general.

Vendor Response

by Koomi on October 25, 2018

Hi Gabriel,

Thank you for your feedback !

Since the latest update of Koomi app, how would you rate your connection with the MEV?

Looking forward to hearing from you soon.
The Koomi Team

Capterra loader

Koomi is good for me

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple, efficient. No waste of time using koomi. Reports are clear and useable for accounting

Cons: Network management. Airport behind my routeur seems to be the origin of network problems

Overall: Koomi M is excellent with my bakery's products. Adding or deleting products is easy.

Vendor Response

by Koomi on October 25, 2018

Hi Jean Jacques,

Thank you for your feedback !

Since the latest update of Koomi app, how would you rate your connection with the MEV?

Looking forward to hearing from you soon.
The Koomi Team

KOOMI

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy and simple to use, new employees pick it up right away. It's very efficient and speeds up transactions. It's extremely reliable. Customer service is a phone call away. It's a perfect situation.

Cons: Nothing really.. I have no complaints.

Great system great staff

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy the system is to use and the ability to add or delete items from my cellephone or any other device.

Cons: Honestly I don't see any cons. When I have had issues it was not the system that was at fault.

Coffee shop perfect

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Cons: Would like to be able to add more colors so that it's easier to find items on the menu.

Strongly recommand!

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Not expansive. Great customer service!

Cons: It would be interesting to be able to put (and it might be eventually?) quantities to the items. For invertory management.

Overall: Excellent customer service! Great technical support when needed.

The software is very userfriendly and easy to learn for new employes...

We have been using Koomi for a year and a half now and we are so far very happy!

Good ppa EAST to use

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to configure and use. Now

Works with square

Cons: Connection with mev is sometimes lost but I Think it is a mev issue not koomi

Overall: When we have to train staff it is very Fast for them to understand

Vendor Response

by Koomi on October 25, 2018

Hi Etienne,

Thank you for your feedback !

Since the latest update of Koomi app, how would you rate your connection with the MEV?

Looking forward to hearing from you soon.
The Koomi Team

Using Koomi for my bistro

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That you could structure it the way you like it

It's easy to use

Cons: Can't put orders per clients , only 1 bill or separate bills

Overall: Great been using it for 2 years and subscribe to a year plan

Excellent Cash Register Replacement

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super Simple, No Frills, Easy to view dashboard and get reports.

Cons: I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.

Review

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Good. Takes less spaces since it's an iPad.

Cons: No features for groups reservation to add service fee extras.

Overall: We experienced a couple of technical issues but tech support is there. T

Wedid have times that we're critical an fee had to do everything's by hand. It got rectified the next day but I guess that's the price to pay when everything is online.

Vendor Response

by Koomi on November 19, 2018

Hello Sam,

We do have an offline mode. If you would like to know how it works, please do call support and we will be happy to assist you!

Best pos software for a coffee shop!

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Information is all in the cloud. You can access everything from any browser.

Cons: Interface could be more compact. Other than that, everything is super!

Most efficient POS software

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy-to-use, especially in the restaurant industry where the employee turnover, is high, the system needs to be simple to use and this is what Koomi offers. Plus the opportunity to have a dedicated mobile app for my coffee shop is a huge must.

Cons: There are some leak of integrations but the team is really pushing integration with various software on the market.

Koomi

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use for me and my employees. The technical team helped a lot at the beginning and they are available for questions.

Cons: Nothing it's working well, I'm happy with this POS solution for my bar