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The first POS made for quick-service and takeaway restaurants that bridges online and regular orders. MYR stops customer-loss during your rush and features fully-integrated ordering apps for takeaway and delivery.
Provider
MYR
Located In
Canada
Foundation
2015
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
Webinars, Documentation, Live Online, Videos
Support
Email/Help Desk, Phone Support, Chat, 24/7 (Live rep)
Quick service food & beverage establishments like franchises, food trucks, juice bars, cafes, bakeries, delis, pizzerias & more who want to manage and reduce customer loss during peak business hours.
Content Source: MYR POS
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MYR POS Reviews
Pros
We love the online ordering & the ease of use for both the customer and the business. Overall we love this software and wouldn't consider changing for anything.
The product is very easy to use and has great functionality. The team at MYR is extremely helpful and always willing to help.
Great system, great customer support. Still in the infancy stage i see just getting better.
The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly.
Cons
No option to add lock screen with multiple user, only one code for the boss and that's it unlike Maitre D where the staff have to put their code before punching the order.
Their is no way to void a transaction if a mistake was done with selecting a payment option.
As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software.
Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.
"Great Experience"
Overall: This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!
Pros: Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.
Cons: no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.
"Great product! "
Overall: Overall, I changed from Cluster to MYR and we are all satisfied. We get lots of new features that is adapted to our business and we get wowed by our clients all the time. When everything works
Pros: Very simple, super easy to use and to setup.
Cons: Service and updates. For some reason, I have problems at every update… And one thing that frustrated me the most is at the beginning I had to do my own setup. I am no expert in technology and felt pretty dumb asking so many questions to make sure I am doing everything properly. Service could be better, I know the boys are doing their best… when I am able to get a hold of them it’s 5 stars. They are patient and take their time to help. (Aka [SENSITIVE CONTENT])
"Some bugs in the beginning"
Pros: The back office is really convenient, has great reports and easy to use.
Cons: Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.
"Great Decision"
Overall: This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business
Pros: The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.
Cons: There were some issues with keeping orders open and adding items - however this bug was fixed through an update
"Solid way to run your cafe business !"
Pros: Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.
Cons: Nothing much, actually. It's been such a positive experience from the start.