# MYR POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MYR POS the right Restaurant POS solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174862/myr-pos/reviews --- MYR POS 4.5 (115) [View alternatives](https://www.capterra.com/p/174862/myr-pos/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MYR POS Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews MA Morgan A Owner, CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Setup was quick, training took no time at all, and the system makes daily operations and card payments seamless.“ November 11, 2025 AM Annie M OwnerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Not much at all! If anything, I wish there was an app that we could use to access the back office area! But honestly no notes!“ September 30, 2025 AK Assad K PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “The integration with delivery platforms and the simplicity of the back-end systems were the reasons why we switched.“ November 8, 2025 SD Spenser D OwnerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “We do not like that we do not have an app on our phone to quickly check sales or make changes.“ July 5, 2022 YP Yashkumar P ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Quick customer service on on-boarding and we got everything delivered on timely manner.“ November 7, 2025 DJ Dominique J OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Not the best for analytics, would like to be able to customize my daily report.“ May 24, 2022 MA Morgan A Owner, CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Customer support is generally helpful, though response times can vary.“ November 11, 2025 KS Kiran S Director of Finance & AdministrationHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Emails and calls went unanswered unless we followed up several times. “ June 3, 2022 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannon W. Operations Manager at Palm Lane Hospitality Used the software for: 1-2 years ### "Palm Lane Review" November 18, 2018 5.0 Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future. Pros It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use. Cons I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report). Review Source AK Assad K. President Restaurants Used the software for: 1-2 years ### "MYR (master your rush)" November 8, 2025 5.0 It's been great. We've had a few issues, and every time the MYR team has been responsive and informative. Pros The integration with delivery platforms and the simplicity of the back-end systems were the reasons why we switched. Cons The lack of a complete loyalty program from the beginning was a concern, but it wasn't a deal breaker. Now that MYR has partnered with DataCandy, we are looking forward to the collaboration. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) The cost was high for little in return with our old POS provider. Review Source MS Mackenzie S. owner Food & Beverages Used the software for: 6-12 months ### "Btter than some, not the best" June 24, 2019 3.0 Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info. Pros This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi. Cons I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear. Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$ If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$ Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)[Cluster POS](https://www.capterra.com/p/164617/Cluster-POS/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing MYR POS They are a local Montreal company and I appreciated my account manager and felt confident that this company could assist us in making the switch. Review Source JC Joanna C. Owner Food & Beverages Used the software for: 2+ years ### "User friendly and efficient" September 18, 2025 5.0 All in all, I'm really pleased with MYR and my decision to switch from Lightspeed. Props to the tech support team that is quick to return your message and is very helpful! Pros The front end is really easy to use and requires minimal staff training. The menu is simple to configure and to make price changes. Technical support is quick about getting back to you and is usually super helpful. Cons We sometimes experience connectivity issues with our payment processing machine. Also, would love to see a better gift card feature added where we would be able to input the customer's info. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing MYR POS It's well designed for a QSR and was was the right solution for my take-out counter. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Better customer service and tech support Review Source JL Jean-Philippe L. Director Food & Beverages Used the software for: Less than 6 months ### "POS migration " March 26, 2025 5.0 excellent so far, customer service is stellar Pros Absolutely stellar service from the sales person Cons delay between first order and activation Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing MYR POS cheaper and made in quebec, great customer service and uses of the shelf components (ipad) instead of custom solutions Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) did not have the wuebec MEV WEB integration Review Source KP Keyur P. Director Food & Beverages Used the software for: Less than 6 months ### "The Best POS that you can have!" January 13, 2025 5.0 Love it! Many of my friends in the restaurant business says they had issues with their current providers and I am the one says mine works just fine. The native integration with delivery partners is a charm. Pros Simplicity is at itself best. Love how the system is so easy to use. Everyone in our team gets it. No complicated parts of the system and great thing is they are updating the platform with new features. Cons Very Minor things but eh, who is perfect, right? No i mean, not really major cons of the platform so far. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing MYR POS Price and Native integration. Easy to use and less cluttered system tech. Review Source Shann B. President Food Production Used the software for: 1-2 years ### "Honest review for 2nd year use." May 26, 2022 4.0 As a basic POS, it does the job. At the time we were moving from Square POS as we needed a solution that allowed MEV integration. We looked at MYR versus LightSpeed and a few others. While it's a bit cheaper for MYR on the yearly, I am not sure the $300.00 / year savings is worth the lack of features and limited support abilities. Pros When it works, it works well for what it does. It is a pretty limited software though. 3rd party integrations never worked for us and we needed to move to something else (Deliverect). For the price, there are other options that might fit needs better. Cons Overall, it's pretty basic. I get the desire to do "quick service" as the primary option. However, this does bring negative sides as well when trying to bring in companies who want to offer more. Other solutions have a basic and more advanced interface (Square POS / Square Restaurant) and it would likely make sense for MYR to think beyond the box they believe the software allows into what the customers actually want. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing MYR POS Lack of real knowledge honestly. Knowing what I know now, I may have chosen differently. Moving away now with all the capital I invested seems like a waste so we make due with what it offers and find ways to work around the limitations. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Requirement for MEV. Square indiated MYR was a partner. After looking into it, it made more sense to move to Clover as payment processing (cheaper raters than Square) if the move to MYR was required. Review Source MS Maria S. CEO Food & Beverages Used the software for: 1-2 years ### "MYR, an EXCELLENT COMPANY" November 7, 2025 5.0 FANTASTIC; out of all the available providers, we LOVE the MYR POS, because we can be part of the set-up and the layout and discuss our ideas. Pros Our Dixie Lee team loves the customer support; whatever we ask, MYR can customize just about anything. We know we can count on MYR whenever we have an issue and the MYR team doesn't stop until all our concerns are addressed. Cons We have not experienced an issue where we didn't like MYR. Whenever we have a concern or question the MYR team is available to address it. Review Source AM Annie M. Owner Food & Beverages Used the software for: 2+ years ### "Fantastically easy and no stress " September 30, 2025 5.0 Smooth, easy, straightforward. I would recommend MYR to all new cafes opening in Canada! Great features and great service. Pros Customer support is incredibly helpful and fast to respond. Bugs and issues are fixed almost immediately with great guidance. Set up is easy with \[sensitive content hidden\]! Thanks \[sensitive content hidden\]. Value for money is awesome. I've used MYR for several years in my businesses. Thoroughly recommend! Cons Not much at all! If anything, I wish there was an app that we could use to access the back office area! But honestly no notes! Review Source MA Morgan A. Owner, CEO Food & Beverages Used the software for: 6-12 months ### "Clients love it" November 11, 2025 5.0 MYR POS is a solid, easy-to-use system that’s great for small to mid-sized restaurants and cafés. Setup is quick, the interface is simple for staff to learn, and day-to-day transactions run smoothly with reliable card payments. Customer support is generally helpful, though response times can vary. It offers decent value for money and enough customization for basic needs, but more complex setups or integrations may feel limited. Overall, it’s a dependable POS for growing hospitality businesses that want straightforward operations without too much technical hassle. Pros Our clients love MYR POS so far — it’s been smooth, reliable, and incredibly easy for their teams to use. Setup was quick, training took no time at all, and the system makes daily operations and card payments seamless. Support has been helpful when needed, and overall it’s great value for money. For restaurants and cafés looking for a straightforward, user-friendly POS, MYR has been a great fit. Cons Nothing so far, we haven't had any problems or anything brought to our attention that is wrong with it. Maybe more systems to choose from in terms of hardware and display options. Review Source SS Shawn S. Executive Vice President Restaurants Used the software for: 6-12 months ### "Koomi is purpose built for QSRs" November 18, 2019 5.0 Fantastic. Pros \- The built from the ground up focus on QSR franchises. - The easy to use Koomi interface (which saves tremendously on training costs). - The detailed and insightful reporting. - The rapid turn around time on special requests and modifications to the software. - The stellar technical support. - The integration with the Clover Flex Terminal. Cons That we as an organization did not find and implement Koomi sooner. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing MYR POS A much lower cost to entry on a more reliable (and easy to use) iOS platform. Review Source PM Priscilla M. Finances Vice-President Entertainment Used the software for: Less than 6 months ### "Intuitive, and good customer support. " November 13, 2019 5.0 \- Easy to use so we can learn others to use it rapidly - The whole menu appears on the screen so we can have a fast service - Faster service than we could do before Pros \- Whenever I have a question, the customer support replies fast - User friendly, we can get occasional users to use the software within minutes - Menus are easy to change - We had no problems with the software unlike with our previous provider. Cons \- As our bar services need to be fast, opening and closing a ticket sometimes seem long for us. Reason for choosing MYR POS I was directed to Koomi by First Data, and I was advised to use First Data for card payments machine because other students associations used it and were happy with that. I had to change fast so I trusted others and did not really compare, but it is cheaper and easier to use than what we had before. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Problems contacting the support and breakdowns of the system sometimes. Review Source TC Terianne C. Owner Restaurants Used the software for: 6-12 months ### "Great system, easy to learn and make quick changes! " January 14, 2025 4.0 It is easy to learn, very user friendly, the customer service is great and I think it's one of the more affordable options available that conform to Quebec's strict laws for restaurant POS Pros I love how user friendly it is to work with. I can easily make quick changes or updates to any menu item which is perfect for our ever changing menu! Cons I feel like the MYR online platform could use some work. Review Source SD Spenser D. Owner Restaurants Used the software for: 6-12 months ### "MYR has it all" July 5, 2022 5.0 Overall this is a great tool for our business! From setup to customer service we would recommend it to anyone! Pros We use this software daily and we love how easy it is to train our employees. Given it follows the same model as an app, there is relatively no problem being proficient by the end of the first shift. The integrations are great with Piecemeal, Uber & Quickbooks.. it takes a lot of human error out of the business. We love the online ordering & the ease of use for both the customer and the business. Overall we love this software and wouldn't consider changing for anything! Cons We do not like that we do not have an app on our phone to quickly check sales or make changes. Logging in through the web browser feels clunky and not up to today's norms for online POS. Alternatives considered [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source RD Rick D. President Restaurants Used the software for: 2+ years ### "Great POS Provider" June 2, 2022 5.0 Pros The product is very easy to use and has great functionality. The team at MYR is extremely helpful and always willing to help. Cons Would like to see this in the app store as well as sometime it is hard to get guests to download to their device. Review Source MR Martin R. coffee shop co-owner and barista Restaurants Used the software for: 1-2 years ### "Koomi is speeding you to market!" January 23, 2019 4.0 Koomi app is one of our key partners! Koomi's team is right over the phone with me as soon as I need it. We are always welcome to share ideas, to report observation on little details to push further (development) and even to ask for features to come! It just make my business management such easy and fun, day-after-day! Pros Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine). This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want. I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop! Cons No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi! Review Source AN Annie N. Owner Restaurants Used the software for: 1-2 years ### "Great app for us (ice cream shop)" September 13, 2018 5.0 Pros It's super easy and simple to use. All my employees find it user friendly. Cons Two things would be easier: 1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups. 2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction. Review Source Response from MYR October 12, 2018 Hi Annie, Thank you for your review and feedback. 2) You mentioned that you were not able to delete any items after clicking "Checkout". You can actually swipe left on an item to delete it even after having clicked "Checkout". When in doubt on using Koomi POS, please give our support team a call - we are always happy to help! Thanks again, The Koomi Team MS Maude S. Maître d'hôtel Restaurants Used the software for: 2+ years ### "Restaurant Candide's review" September 13, 2018 5.0 We are able to have a total control over all of the items and so over the payment of every client that comes dine at Candide. We can change items daily and it only takes a minute. We are also able compile our data every day of every week with all of the reports available. Pros Easy to use, very user friendly to prepare bills as for all of the management of items and all of the reports available. Cons It is a bit slow when we switch from an app to the other and come back to koomi pos. The connection also fails a few times a night when we are not directly next to the router. Review Source John W. Business Owner Restaurants Used the software for: 6-12 months ### "Quick and easy to use" November 28, 2018 5.0 Overall the POS is very easy to use and flexible. Pros Customisation of menu with a live portal Cons Lack of colour coordination would be very helpful Review Source KB Karl B. Ops Defense & Space Used the software for: Less than 6 months ### "worst client service" April 12, 2023 1.0 worst, no soude from you since we pay Pros absolutly nothing, it not working and nobody answer us Cons everything, it's not working and nobody answer us Reason for choosing MYR POS because i was wrongly advise Review Source NR Nicholas R. owner Food & Beverages Used the software for: 2+ years ### "Excellent Cash Register Replacement" September 10, 2018 5.0 Pros Super Simple, No Frills, Easy to view dashboard and get reports. Cons I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too. Review Source YC Yorick C. Owner Restaurants Used the software for: 2+ years ### "Really, really love it ! " February 6, 2021 5.0 Really, really love it ! Pros Ease of use, iPad based, super fast tech support Cons Sometimes the tech support picks up the call from a cell phone with poor sound quality Review Source NB Nikola B. Owner Food & Beverages Used the software for: 2+ years ### "Great system great staff" September 13, 2018 5.0 Pros I like how easy the system is to use and the ability to add or delete items from my cellephone or any other device. Cons Honestly I don’t see any cons. When I have had issues it was not the system that was at fault. Review Source MH Marie-Pier H. owner Food & Beverages Used the software for: 1-2 years ### "Very good app" June 17, 2019 5.0 very good overall experience for the kind of need we have Pros it's easy to use and modify and I like the stats and overview Cons if you have a lot of items, it gets confusing. Review Source SL Stephanie L. Owner Food & Beverages Used the software for: 1-2 years ### "Great Local POS" January 30, 2019 5.0 It's very easy to use and very practical when your menu changes often. Pros that you can easily change your infos/items in the app Cons The layout of the app could be more organic. It's hard to see all the items when you check out to make sure you got the order right you need to recheck each item one by one instead of having a one slide resume. Review Source Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)