# MYR POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MYR POS the right Restaurant POS solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174862/myr-pos/reviews/ --- MYR POS 4.5 (120) [View alternatives](https://www.capterra.com/p/174862/myr-pos/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of MYR POS Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews MP Mehana P Operations ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “It offers a user-friendly interface, smooth order management, and helpful reporting tools that make it easier to track sales and monitor performance.“ June 30, 2026 AM Annie M OwnerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Not much at all! If anything, I wish there was an app that we could use to access the back office area! But honestly no notes!“ September 30, 2025 MP Mehana P Operations ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The reporting tools and integrations help us track sales and improve daily operations.“ June 30, 2026 SD Spenser D OwnerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “We do not like that we do not have an app on our phone to quickly check sales or make changes.“ July 5, 2022 MA Morgan A Owner, CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Setup was quick, training took no time at all, and the system makes daily operations and card payments seamless.“ November 11, 2025 DJ Dominique J OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Not the best for analytics, would like to be able to customize my daily report.“ May 24, 2022 AK Assad K PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “The integration with delivery platforms and the simplicity of the back-end systems were the reasons why we switched.“ November 8, 2025 KS Kiran S Director of Finance & AdministrationHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Emails and calls went unanswered unless we followed up several times. “ June 3, 2022 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rick D. Presiedent Restaurants Used the software for: 2+ years ### "Great POS Partner" July 15, 2026 5.0 We've had a great experience using the MYR Restaurant POS system. The platform is intuitive, reliable, and has helped streamline our day-to-day restaurant operations. Order processing is fast, the reporting tools provide valuable insights, and the system is easy for our team to learn and use. The integrated card payment and credit card processing capabilities provide a seamless experience for both our guests and our teams, while the strong security features give us confidence that transactions and data are protected. We also appreciate the overall value for money MYR provides, delivering a comprehensive POS solution with the features and reliability needed to support our business. The system has been very stable, with minimal bugs or technical issues, allowing our restaurants to operate efficiently with limited disruption. What really stands out is the customer support. The MYR team is responsive, knowledgeable, and genuinely committed to helping us succeed whenever we have questions or need assistance. They take the time to understand our needs and continue to improve the platform based on customer feedback. Overall, MYR has been a dependable partner for our business. We would confidently recommend the MYR Restaurant POS system to any restaurant looking for a modern, efficient, secure, and user-friendly solution that provides excellent value and supports long-term growth. Pros One of the biggest advantages of the MYR Restaurant POS system is its ability to support multi-unit restaurant operations. The consistent reporting across all locations provides clear visibility into sales performance and operational results, making it easy to compare locations and identify opportunities for improvement. Centralized menu management saves significant administrative time by allowing updates to be made efficiently across the entire organization, ensuring consistency in pricing, promotions, and product offerings. MYR provides the tools needed to support franchise growth and standardized operations while maintaining control and visibility across multiple restaurants. Beyond the technology, what stands out is MYR’s strong partnership approach—the team listens to customer feedback, understands the needs of restaurant operators, and works to implement meaningful improvements that continue to enhance the platform. Cons We have not experienced any significant issues with the MYR POS system. The platform has been reliable, consistent, and has supported our restaurant operations effectively. The system performs well day-to-day, provides the tools our teams need, and has helped create a smooth operational experience across our locations. We appreciate the stability of the system and the ongoing commitment from the MYR team to continue improving the platform. Switched from [Lavu](https://www.capterra.com/p/118828/Lavu/) Easier to use and better value for the costs Review Source JP Justin P. Operation Director Restaurants Used the software for: 2+ years ### "MYR - Simple to use and efficient" June 25, 2026 5.0 Good Experience, really user friendly and easy to train new staff or modify our current menu setting on their platform Pros It is simple to use for the employees and is one of the cheapest POS on the market. They answer most email really quickly when we have questions and their support website is clear for employees. The backoffice is also easy to use and change prices or add a new item Cons A couple thing lacking in the programming area. Since they want to keep it simple, some options are limited (like adding colors to menu item simply, having timed promotion on and off are currently not options on the system) Switched from [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/) Prices were way more competitive and MYR was simpler for a fast food Review Source Response from MYR July 2, 2026 > Thank you, Justin, for your great review and for being a valued customer over the past two years. We're glad to hear that MYR POS has been easy for your team to learn and manage, and that our support team and knowledge base have been helpful. We also appreciate your feedback on menu customization and timed promotions. Suggestions like these help guide future improvements as we continue to expand the platform while keeping it simple and easy to use. Thanks again for your trust and support! MS Mackenzie S. owner Food & Beverages Used the software for: 6-12 months ### "Btter than some, not the best" June 24, 2019 3.0 Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info. Pros This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi. Cons I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear. Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$ If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$ Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)[Cluster POS](https://www.capterra.com/p/164617/Cluster-POS/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing MYR POS They are a local Montreal company and I appreciated my account manager and felt confident that this company could assist us in making the switch. Review Source DA David A. Director of Operations Food & Beverages Used the software for: 6-12 months ### "Director of Operations" June 25, 2026 5.0 \[sensitive content hidden\] has been my direct contact, and what I appreciate most is his willingness to help even on holidays when his team is unavailable. This level of commitment is truly valued. Even on Christmas Day, he made himself available to provide the necessary enhancements to ensure our operational team had a smooth day. Support like this is exceptional and deeply appreciated. Pros The team is easy to work with and open to discussing operational enhancements. They continue to be very proactive, ensuring you’re supported even during non‑office hours. This level of responsiveness is not common with other providers, and having quick, reliable support is vital to our business. Cons There are no cons that I can identify at this point. While the system is still in its infancy operationally, it’s already showing the potential to become a giant in the making. Alternatives considered [Veloce](https://www.capterra.com/p/160684/Veloce/) Reason for choosing MYR POS Yes, MYR is simple and easy to manage. The hardware is also more stable and reliable, which makes day‑to‑day operations smoother and reduces unnecessary downtime. Switched from [Veloce](https://www.capterra.com/p/160684/Veloce/) For future features, having all platforms integrated with the same POS provider—without relying on additional third‑party partners—would be a major benefit. Having your own gift card process and delivery capabilities built directly into one unified system would streamline operations and create a much stronger, more efficient ecosystem. Review Source Response from MYR July 2, 2026 > Thank you, David, for your detailed and thoughtful review. We’re truly glad to hear that the system has been reliable for your operations and that the support team has been able to assist when it mattered most, even outside of regular hours. Your feedback on building a more unified ecosystem with integrated tools is also appreciated, and it’s exactly the kind of insight that helps guide our long-term direction. We value your trust and look forward to continuing to support your team as you grow with MYR. MP Mehana P. Operations Manager Food & Beverages Used the software for: 1-2 years ### "Efficient and User-Friendly POS with Room for More Built-In Features" June 30, 2026 5.0 Overall, MYR POS has been a reliable and easy-to-use system that supports day-to-day restaurant operations effectively. It offers a user-friendly interface, smooth order management, and helpful reporting tools that make it easier to track sales and monitor performance. The system is generally stable and works well for handling both dine-in and takeout operations. While there are areas that could be improved—such as deeper built-in marketing features and built-in loyalty and gift card options —the overall experience has been positive. With a few enhancements, MYR POS could become an even more powerful and cost-efficient all-in-one solution for restaurant management. Pros MYR POS is user-friendly and easy for our team to learn and operate. We appreciate the smooth order management, reliable performance, customizable features, and the ability to manage multiple locations efficiently. The reporting tools and integrations help us track sales and improve daily operations. Cons The dine-in (here) and takeout (to-go) ordering features could be improved by allowing both options to be managed more efficiently from a single tablet. Additionally, more built-in marketing options and promotional tools would be beneficial to help businesses create campaigns, engage customers, and drive sales directly through the POS system. Additionally, MYR POS could offer more built-in marketing features, including an integrated loyalty program and gift card system, to help businesses avoid the additional cost of third-party add-ons such as Data Candy. Having these features directly within the POS would make customer retention programs easier to manage. It would also be beneficial to have an automated “Review Us” feature that can be triggered after a certain period following an order, allowing customers to receive a review request at the right time. This would help businesses increase online reviews and improve customer engagement. More built-in promotional and marketing tools would add significant value for operators. Switched from [Genius](https://www.capterra.com/p/195074/Genius/) Better features and easier management across locations. Review Source Response from MYR July 2, 2026 Thank you, Mehana, for your thoughtful and detailed review. We're delighted to hear that MYR POS has been a reliable part of your day-to-day operations and that your team values its ease of use, reporting, and multi-location capabilities. We also appreciate your feature suggestions. Feedback like yours helps shape our roadmap, and we're continuously working to expand our built-in marketing tools and enhance the overall experience. Thanks again for your trust and support! AK Assad K. President Restaurants Used the software for: 1-2 years ### "MYR (master your rush)" November 8, 2025 5.0 It's been great. We've had a few issues, and every time the MYR team has been responsive and informative. Pros The integration with delivery platforms and the simplicity of the back-end systems were the reasons why we switched. Cons The lack of a complete loyalty program from the beginning was a concern, but it wasn't a deal breaker. Now that MYR has partnered with DataCandy, we are looking forward to the collaboration. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) The cost was high for little in return with our old POS provider. Review Source JC Joanna C. Owner Food & Beverages Used the software for: 2+ years ### "User friendly and efficient" September 18, 2025 5.0 All in all, I'm really pleased with MYR and my decision to switch from Lightspeed. Props to the tech support team that is quick to return your message and is very helpful! Pros The front end is really easy to use and requires minimal staff training. The menu is simple to configure and to make price changes. Technical support is quick about getting back to you and is usually super helpful. Cons We sometimes experience connectivity issues with our payment processing machine. Also, would love to see a better gift card feature added where we would be able to input the customer's info. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing MYR POS It's well designed for a QSR and was was the right solution for my take-out counter. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Better customer service and tech support Review Source AD Artin D. CEO Restaurants Used the software for: 2+ years ### "Best QSR POS system!" June 26, 2026 5.0 Pros Best system and best Customer service ever. The value you get is incredible. Best restaurant management system and the best part is this guys are taking every concern seriously and solving right away. Very easy setup and extremely safe. Big thank you to \[sensitive content hidden\] and the team to make our transfer from the old system so easy. Everyone in our team and our franchises love the system. Cons I can’t tell about this anything. We are working almost 2 years now with MYR and this was the best decision we make. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) We were not happy with the clover system. Review Source Response from MYR July 2, 2026 > Thank you, Artin, for such an amazing review and for your long-term trust in MYR. We're thrilled to hear that the transition from your previous system went smoothly and that your team and locations are enjoying the platform. Your kind words about our support team mean a lot, and we’ll make sure they see this. We truly appreciate your partnership over the past two years and look forward to continuing to support your growth. MS Maria S. CEO Food & Beverages Used the software for: 1-2 years ### "MYR, an EXCELLENT COMPANY" November 7, 2025 5.0 FANTASTIC; out of all the available providers, we LOVE the MYR POS, because we can be part of the set-up and the layout and discuss our ideas. Pros Our Dixie Lee team loves the customer support; whatever we ask, MYR can customize just about anything. We know we can count on MYR whenever we have an issue and the MYR team doesn't stop until all our concerns are addressed. Cons We have not experienced an issue where we didn't like MYR. Whenever we have a concern or question the MYR team is available to address it. Review Source AM Annie M. Owner Food & Beverages Used the software for: 2+ years ### "Fantastically easy and no stress " September 30, 2025 5.0 Smooth, easy, straightforward. I would recommend MYR to all new cafes opening in Canada! Great features and great service. Pros Customer support is incredibly helpful and fast to respond. Bugs and issues are fixed almost immediately with great guidance. Set up is easy with \[sensitive content hidden\]! Thanks \[sensitive content hidden\]. Value for money is awesome. I've used MYR for several years in my businesses. Thoroughly recommend! Cons Not much at all! If anything, I wish there was an app that we could use to access the back office area! But honestly no notes! Review Source TH Trevor H. Owner Food & Beverages Used the software for: 1-2 years ### "Koomi POS review " June 7, 2019 5.0 My over all experience is very good Pros The Support and that it’s paperless when sending orders to kitchen or bar Cons The disconnecting of the Koomi and Clover integration There is no liquor tax No photos for categories No option for mandatory prompts when entering items Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing MYR POS It’s paperless when running multiple iPads for kitchen and bar Support is five star Review Source MA Morgan A. Owner, CEO Food & Beverages Used the software for: 6-12 months ### "Clients love it" November 11, 2025 5.0 MYR POS is a solid, easy-to-use system that’s great for small to mid-sized restaurants and cafés. Setup is quick, the interface is simple for staff to learn, and day-to-day transactions run smoothly with reliable card payments. Customer support is generally helpful, though response times can vary. It offers decent value for money and enough customization for basic needs, but more complex setups or integrations may feel limited. Overall, it’s a dependable POS for growing hospitality businesses that want straightforward operations without too much technical hassle. Pros Our clients love MYR POS so far — it’s been smooth, reliable, and incredibly easy for their teams to use. Setup was quick, training took no time at all, and the system makes daily operations and card payments seamless. Support has been helpful when needed, and overall it’s great value for money. For restaurants and cafés looking for a straightforward, user-friendly POS, MYR has been a great fit. Cons Nothing so far, we haven't had any problems or anything brought to our attention that is wrong with it. Maybe more systems to choose from in terms of hardware and display options. Review Source AP Andrea P. Owner Food Production Used the software for: Less than 6 months ### "Salad bar review :)" December 4, 2024 5.0 \[sensitive content hidden\] and the crew were pretty friendly, they find all solution for me. Pros So far it has been a good add on to our little salad bar, pretty friendly and easy to use. \[sensitive content hidden\] was amazing he was very patient and help me all the way, the installation part was a bit complex. Cons The installation was very complicated and long, this is the only bad side as per my opinion. Review Source PV Pedro V. Owner Restaurants Used the software for: 1-2 years ### "Koomi Review" April 23, 2021 5.0 Excellent experience with Koomi POS. It is a reliable and easy-to-use POS system. Koomi facilitates our job and lets us concentrate on serving our customers. We can modify or update menu items aligned with our daily menu and stay up to date with trends and season meals. Perhaps, some type of integration with food delivering apps could be a good idea to explore. Pros Menu items customization It is cloud-based Easy to learn and manage platform The Koomi network is very reliable Customer service is reachable to help Cons 1) One of the cons that we experience is with regard to "order receipts". After some time, they cannot be printed anymore and they disappear from the iPad screen and there is no space to get them in the Koomi admin space. Therefore, if a customer calls the next day looking for his/her sales receipts, it would not be possible to retrieve this information. 2) We believe that one of the features that Koomi POS should implement is the integration with third-party online ordering applications (i.e. UberEats, Skip, CHK PLZ). Like the kind of integration that Koomi has with Clover. This piece of improvement would save a lot of time for restaurant employees. Review Source TB Tyler B. Owner Restaurants Used the software for: 6-12 months ### "MYR Review" June 19, 2024 4.0 All has been good except the physical gift card situation that i would really love to get resolved. Pros It has been easy to set up and manage internally for a couple owners that don't have much POS systems. Cons We haven't got a good relationship between the credit processor and POS provider to help us with a physical gift card option and that is extremely frustrating. Review Source Etienne R. Owner Restaurants Used the software for: 1-2 years ### "Good ppa EAST to use" September 17, 2018 4.0 When we have to train staff it is very Fast for them to understand Pros Very easy to configure and use. Now Works with square Cons Connection with mev is sometimes lost but I Think it is a mev issue not koomi Review Source Response from MYR October 25, 2018 Hi Etienne, Thank you for your feedback ! Since the latest update of Koomi app, how would you rate your connection with the MEV? Looking forward to hearing from you soon. The Koomi Team AN Annie N. Owner Restaurants Used the software for: 1-2 years ### "Great app for us (ice cream shop)" September 13, 2018 5.0 Pros It's super easy and simple to use. All my employees find it user friendly. Cons Two things would be easier: 1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups. 2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction. Review Source Response from MYR October 12, 2018 Hi Annie, Thank you for your review and feedback. 2) You mentioned that you were not able to delete any items after clicking "Checkout". You can actually swipe left on an item to delete it even after having clicked "Checkout". When in doubt on using Koomi POS, please give our support team a call - we are always happy to help! Thanks again, The Koomi Team ML Martin L. Owner Hospitality Used the software for: 6-12 months ### "Great software for a coffee shop" June 1, 2022 5.0 Great experience so far. Pros I like the fact that this software was tailored specifically to coffee shops. They understand my business and make the system very user friendly. Cons I haven’t really found a feature I dislike it or anything essential missing. Review Source CFM Carl Frederic M. VP Food & Beverages Used the software for: 6-12 months ### "MYR POS usage" June 16, 2021 5.0 Pros Its Light, Simple to use and easy to learn Cons I think users should have more freedom in the backend to adjust certain things. Like Updating the KM Range for Deliveries etc. The Sales Report are sometimes complicated to understand Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Review Source KS Kiran S. Director of Finance & Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Wish customer service was better " June 3, 2022 3.0 Poor due to customer support not existing. Sad to see. Pros The reports on the admin portal are very helpful. We use them daily. Cons It seemed impossible to receive any customer support. Emails and calls went unanswered unless we followed up several times. Tried resolving the same issue for multiple days and ultimately just gave up. Features that were sold never materialized. Disappointing. Review Source HS Hillary S. Owner of Hilltary’s Food & Beverages Used the software for: 6-12 months ### "Terrible customer sery" November 20, 2018 2.0 Terrible service l. When you have a problem, there’s never really an agent there to help you 24/7! We had to close on the weekends since the software was down and there offices had no contact support on the weekends The software needs a better design platform and a 24/7 customer support agent. They are wuick to take your money but are gone when you need real help. The reports are not timed properly even if you set it up in the eastern time zone and you want the report at a certain time it wont send it to you untill 3-r hours Pros The only think I like is that it’s user friendly Cons Glitches Doesn’t communicate with the Mev It keeps disconnecting There is no system of colours Its hard to punch in food items as theres no proper distinction Forced to get the latest Ipad for a mediocre software Review Source AV Andreas V. Owner Food & Beverages Used the software for: 6-12 months ### "Coffee bar" April 15, 2021 3.0 Its a constant work in progress Pros Looks sleek, easy to program, decent back office features Cons No inventory management Integration with clover is problematic taking away speed Bugs are long to fix and management treats you like its your fault until you get mad. Easy for employees to delete items and keep cash (so better for a non cash environment) Review Source FM Francois M. Owner Food & Beverages Used the software for: 6-12 months ### "Easy tomise" November 18, 2019 4.0 We received great support from Koomi and are able to customize the menu and reports. Pros Easy to install and use. Clear menu choices and multiple available reports Cons Inability to intergrate gift cards without the use of a third party Alternatives considered [Cluster POS](https://www.capterra.com/p/164617/Cluster-POS/) Reason for choosing MYR POS Better pricing Review Source ML Marie-Christine L. Owner Food & Beverages Used the software for: 1-2 years ### "Best software for a restaurant" June 17, 2019 5.0 Easy to install, really reasonable price for what is does. I recommand to anyone who wants to run a small business or a cafe. Pros It is easy to use, updates are quick and always very useful. Cons Nothing, really. Its everything i need for work. Review Source SB Sophie B. Manager Restaurants Used the software for: 1-2 years ### "Strongly recommand!" September 20, 2018 4.0 Excellent customer service! Great technical support when needed. The software is very userfriendly and easy to learn for new employes... We have been using Koomi for a year and a half now and we are so far very happy! Pros Very easy to use. Not expansive. Great customer service! Cons It would be interesting to be able to put (and it might be eventually?) quantities to the items. For invertory management. 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