--- title: "OpenText Universal Discovery and CMDB Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenText Universal Discovery and CMDB Software - reviews, pricing plans, popular comparisons to other CMDB products and more." source_url: "https://www.capterra.com/p/174872/UCMDB-CM/" page_type: "product" language: "en" --- # OpenText Universal Discovery and CMDB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenText Universal Discovery and CMDB ## What is OpenText Universal Discovery and CMDB? Store, control, and manage software and infrastructure components using configuration management database solution. ## What is OpenText Universal Discovery and CMDB used for? [CMDB](https://www.capterra.com/cmdb-software/)[Configuration Management Tools](https://www.capterra.com/configuration-tools-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenText Universal Discovery and CMDB?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.opentext.com/&name=OpenText Universal Discovery and CMDB) ## OpenText Universal Discovery and CMDB Overview Updated August 2026 AI summary OpenText Universal Discovery and CMDB enables organizations to manage and track IT assets, configurations, and changes across complex environments. Designed for enterprises and midsize businesses, it covers configuration management, IT asset tracking, compliance, and incident management, with features like data visualization, customizable reporting, and ServiceNow integration. Deployment is available via cloud, SaaS, and web-based options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenText Universal Discovery and CMDB 2.0 (2) VS. [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.5 (2) Ease Of Use 4.6 (344) Value For Money 1.5 (2) Value For Money 4.4 (244) Customer Service 4.0 (2) Customer Service 4.5 (244) ## OpenText Universal Discovery and CMDB alternatives [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.0 (3)](https://www.capterra.com/p/159195/CloudAware/#reviews) Starting price $0.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) [4.5 (357)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/254088/ServiceNow/) Highest Rated [Device42](https://www.capterra.com/p/144214/Device42/) [4.8 (86)](https://www.capterra.com/p/144214/Device42/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144214/Device42/) [View all alternatives](https://www.capterra.com/p/174872/UCMDB-CM/alternatives/) ## FAQs about OpenText Universal Discovery and CMDB Overview ### What company size and specific industries is OpenText Universal Discovery and CMDB built for? OpenText Universal Discovery and CMDB is designed for enterprise organizations that need support from senior IT, security, privacy, data, and compliance leaders. It is best suited to large companies and regulated sectors where chief information, data, privacy, and security officers manage complex infrastructure and governance requirements. Features and Usability ### What are the key features of OpenText Universal Discovery and CMDB? OpenText Universal Discovery and CMDB includes configuration management, configuration automation, and data mapping for building and maintaining CMDB records. It also offers IT asset management, IT asset tracking, inventory management, and asset lifecycle management, plus change management, compliance management, monitoring, reporting and analytics, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does OpenText Universal Discovery and CMDB integrate with? OpenText Universal Discovery and CMDB integrates with ServiceNow. Getting Started and Support ### What training and onboarding options does OpenText Universal Discovery and CMDB offer? OpenText Universal Discovery and CMDB provides videos for training and onboarding. Videos support self-paced learning and can be used to review product workflows, features, and setup steps when needed. Getting Started and Support ### What customer support options does OpenText Universal Discovery and CMDB offer? OpenText Universal Discovery and CMDB provides email/help desk support, a FAQ/forum, and a knowledge base. These self-service and ticket-based channels give users ways to search for answers or submit requests, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 111 CMDB reviews Capterra reviewers highlight these as the features buyers value most when comparing CMDB software: - **Support Ticket Management** (**67%** of reviewers rated this feature as critical) - **Incident Management** (**61%**) - **Workflow Management** (**50%**) OpenText Universal Discovery and CMDB includes **Incident Management**, which gives IT teams a way to track and respond to service issues as they arise. However, it does not offer **Support Ticket Management** or **Workflow Management**. Instead, it provides **Inventory Management** (**52%**) and **Configuration Management** (**45%**), two related capabilities that help teams maintain accurate asset records and keep visibility into system relationships and changes. Together, these features help businesses improve control over IT environments, reduce confusion during issue resolution, and support more informed operational decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Change Management Track and monitor efficient handling of all changes/transitions Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Configuration Automation Facilitate the ongoing and automatic deployment of settings or systems. OpenText Universal Discovery and CMDB 21 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Automation: Facilitate the ongoing and automatic deployment of settings or systems. - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Reports: Alter the layout and content of reports - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Policy Management: Create, manage, and track policies and procedures within an organization - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 1.5 (2) Basic $0.00 Value for money 1.5 (2) 1.5 Based on 2 reviews ## Integrations [ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 2.0 Based on 2 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent HK Hasan K. System Engineer Electrical/Electronic Manufacturing ### "The most difficult inventory application" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 10, 2019 Pros I have never seen such a hardly established practice in my life. You need to work for hours to get a report. Most of the time CI relations are not smooth. insufficient support in Turkey. I wish I could write good things, but I'm sorry. Cons Although a lot is missing as well, the product is expensive with unnecessary license. Support fees are very high. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Technical Engineer Computer Networking ### "Beyond Awful" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 13, 2019 I have realized that there are far better products on the market. Pros The uninstaller that is helpfully bundled in the ISO. Cons The UCMDB Browser is meant to work out of the box. It rarely does and is nothing short of a nightmare to configure using SSL and a Load Balancer. The entire product needs to be deployable from the cloud. Configuration Manager has been deprecated entirely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.