# Pandora Care Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pandora Care Management System Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/174884/Pandora-Care --- # Pandora Care Management System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pandora Care Management System ## What is Pandora Care Management System? The key aspects that our care management system works with are employees and patient care. Saving costs and increasing productivity. ## What is Pandora Care Management System used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 73% Neutral 20% Negative 7% Starting price £15 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pandora Care Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pandoracare.co.uk&name=Pandora Care Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pandora Care Management System 4.1 (30) VS. [4.6 (112)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting Price £15 Flat Rate, Per Month Starting Price $350 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (30) Ease Of Use 4.5 (112) Value For Money 4.1 (21) Value For Money 4.4 (89) Customer Service 4.2 (28) Customer Service 4.3 (108) ## Pandora Care Management System alternatives [4.1 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (365)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174884/Pandora-Care/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. EMR/EHR Create and securely store digital patient records Inventory Management Track and manage inventory levels to maintain proper supply Multi-Location Manage and support multiple locations Patient Intake Patients can register for appointments in advance online Patient Portal Online portal where patients can access information such as health records, treatment plants, etc. Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Pandora Care Management System 7 features Create and securely store digital patient records Track and manage inventory levels to maintain proper supply Manage and support multiple locations Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Get Advice We can help you find the software with the features you need. Features 4.1 (30) 4.1 Based on 30 reviews ## Pricing Value for money 4.1 (21) Basic £15.00 Flat Rate,Per Month Value for money 4.1 (21) 4.1 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (28) 4.2 Based on 28 reviews ## User reviews Overall rating 4.1 Based on 30 reviews Filter by rating 5(14) 4(8) 3(6) 2(2) 1(0) Mentioned topic Sorted by most recent vermilia m. material handler Business Supplies and Equipment ### "vee12" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2019 it has a good overall Pros the service is good and it helps with providing the right health advice when the needed Cons the problems is that sometime it takes a while to get to the next page Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2019 Dear Vermilia, Thank you for your feedback. We want you to have the best experience using our care management system. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager TH Thomas H. practical projects tutor Mental Health Care ### "ESDT Practical projects tutor" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2019 Very supportive and helpful in educating and addressing any teething problems. Pros It provides a excellent tool and system to have quick access to necessary information about clients and allows for quick recording and documentation of session that I run, It has added features such as timetable planning and recording of incidents thus allows for a more thorough collaborative and co- ordinated approach for whole staff teams to work together more efficiently. Cons I would like more in depth training to explore other other functions of the system that I may not be using or accessing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2019 Dear Thomas, Thank you for your feedback. We are hosting an event at Cawston Park on Tuesday 5th and Thursday 7th of February 2019. We would like to invite you to drop in and explore other functions of the system. Kind regards, Ranga Zulu Marketing Manager EP Emma P. Staff Nurse Hospital & Health Care ### "5/10" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 29, 2019 Pros You can access everything on one site, easy to navigate around the site, Cons Few times when writing incident reports when it does not allow you to set the times properly, or it resets the whole thing and you lose the information on the report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2019 Dear Emma, Thank you for your feedback. We want you to have the best experience using our care management system. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager DL Dimitri L. Senior support worker Hospital & Health Care ### "Pandora Care Management System Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2019 Enjoyable and thrilled to be part of the experience and growth Pros Accessible use it wherever use it on the move , information cannot be lost. Can check previous days informations reports etc Cons Nothing all the issues are being solved with great customer care. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2019 Dear Dimitri, Thank you for your positive feedback. Kind regards, Ranga Zulu Marketing Manager EH Emma H. Assistant Psychologist Hospital & Health Care ### "Pandora Care Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 29, 2019 I have used Pandora for CCRs, incidents reviews, risk assessments and data extraction. There are good parts to it as it is easy to review incidents, however not so straight forward if one needs to be edited. Its beneficial that all information is in one place however I find its user friendliness could be improved and made more straightforward and reliable. Pros The software offers a good platform for all patient care documentation and information. There are also lots of useful features of Pandora, especially around downloading data and having access to information from other disciplines e.g. care plans. Cons The software is not always straight forward to use and can result in multiple ways of getting the same data. This is an issue as, despite it being the same data (e.g. Behavioural intensity) the numbers change depending on which method used to extract it. The graphs are also not very good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2019 Dear Emma, Thank you for your feedback. We want you to have the best experience using our care management system. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager VA Veera A. Senior Support Worker Hospital & Health Care ### "veera\`s review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 26, 2019 pandora saving so much time with recording observations, documenting activities, food and fluid monitoring, so beneficial in easy and quick access to information for staff, helping staff to be more proactive in their job role. Pros i like quick and easy access to pen picture. Its so easy to record observations and stay paperless. Cons my supervision. The subject of supervision is not really open, its only summarising supervision. also unable to see timekeeping of supervisee . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Dear Veera, Thank you for your feedback. We want you to have the best experience using our care management system. You will be delighted to know we have recently released updates to the supervisions area which relates to highlighted cons. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager AW Amanda W. Clinical Administrator Hospital & Health Care ### "Pandora Care" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 25, 2019 Pros I like the range of information that can be recorded and used on the system. It covers all aspects of running a hospital site Cons The ease of saving information into emailable documents is time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Dear Amanda, Thank you for your feedback. We want you to have the best experience using our care management system. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager Daniel E. Senior Assistant Psychologist / Information Analyst Mental Health Care ### "A mixed bag with so much potential it hurts to see it constantly fall short of what i could be." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 January 25, 2019 Overall I am constantly frustrated with Pandora Care. The support team have been exceptional in trying to help with various issues and problems I encounter on a regular basis with the software. My frustration comes from the feeling that a lot of the issues that are raised with support could have been ironed out or picked up prior to release and allowing me access to using it. A lot of the website blogs note how Pandora saves you time. This is certainly true for recording data, however when it comes to reporting data I now spend much longer sorting out the various issues which Pandora presents me with in order to ensure I am reporting accurate information. The PQRM report, for example, used to take me approximately one working day to write, now that I use Pandora to get the data for this report it takes me approximately 4 days to write. Pros The software can do ALOT. It is versatile and flexible, the team seem willing to adapt or create almost anything that your imagination can dream and they are managing to devise ways of capturing complex clinical data in new and innovative ways. In particularly, having both a mobile app and a desktop version of the app is a stroke of pure genius. It's been nearly 4 years since Pandora was first used and it has grown phenomenally beyond a simple application that recorded incidents and CCRs. Cons It is incredibly inconsistent, full of bugs and quite lazy in some of the ways it has been implemented. There is limited standardization across the different modules of the platform for any of the UI, with the exception of picking dates, but even this does not follow the same rules consistently. This means it is not intuitive and it is difficult for inexperienced people to "figure out" how to use without being properly trained. There are still some areas where my date range will not include data from the final date of the range I have selected. The validity of the data is poor, simple logical things such as not allowing someone to enter a date which is greater than today are rarely thought through prior to the "final release" of a new module and it is then up to the user to submit many support tickets to get the bugs and issues ironed out which is not fun and incredibly annoying. There are also times where dramatic changes are made to the software and this is not communicated in any shape of form to the users, who are left to merely stumble across changes circumstantially. Many bugs and issues aside, I feel Pandora's biggest con is it's lack of finesse. It comes across as a lazy half finished application which is incredibly annoying as the software has SO much potential. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Dear Daniel, Thank you for your feedback. We want you to have the best experience using our care management system. If you have any issues please do not hesitate to contact our support team to assist you further. We appreciate your valued feedback. Kind regards, Ranga Zulu Marketing Manager IB Inci B. Assistant Psychologist Mental Health Care ### "Pandora review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 25, 2019 It is a highly useful centralised system where all professionals can document and store information about patients in one area. This makes our work as professionals more cohesive. Overall, it is a great system that benefits and facilitates good practice by professionals, however its clinical value needs to be improved by working alongside clinicians to make best use of the Pandora software. Pros It is user friendly and easy to navigate. It is a brilliant central system to communicate with other professionals and allows us to work cohesively. We are able to see the work of other professionals and monitor treatment progress of our patients. The system is well organised and the customer support service has improved greatly. This allows the clinicians to feedback issues and Pandora respond in a timely and helpful manner. Timeline is a great way to track the everyday happenings of a patient by accessing one area only. Cons The software development team needs to work closely with clinicians to ensure that it is providing the information that these professionals require. This would be easier to achieve if the Pandora development team regularly set up meetings with clinicians at JCP and design software development plans together. The graphs that Pandora create need to be improved. It needs to automatically be able to draw up graphs and data not be inputted manually. The duration of time it takes for an idea or suggestion (e.g. development of new pages/information) to come into fruition is too long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Thank you for your feedback. We want you to have the best experience using our care management system. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager DB David B. Senior support worker Health, Wellness and Fitness ### "Pandora is excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2019 Patients care Pros Easy to use and a better system to use in the healthcare Cons I am please with whole system. The system is not secure, this means the website need to be more protected . Need to have proper website created instead of 10.0.0.240 in order to access it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Dear David, Thank you for your feedback. We want you to have the best experience using our care management system. Please note that with the recent updates we can assure you the system is secure. In response to the local ID there is a link to the site which you can request from your Pandora Champion. Please visit our customer area where you will find useful information and videos to ensure that you are making full use of our management system. http://www.pandoracare.co.uk/customer-support If you have any issues please do not hesitate to contact our support team to assist you further. Kind regards, Ranga Zulu Marketing Manager [View all Reviews](https://www.capterra.com/p/174884/Pandora-Care/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pabau vs Pandora Care Management System](https://www.capterra.com/compare/140062-174884/Pabau-CRM-vs-Pandora-Care)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)