--- title: "Order Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Order Desk Software - reviews, pricing plans, popular comparisons to other Order Management products and more." source_url: "https://www.capterra.com/p/174891/Order-Desk/" page_type: "product" language: "en" --- # Order Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Order Desk ## What is Order Desk? Order Desk is a highly customizable order management app that helps businesses automate, organize, and control their order workflows. Acting as a central hub, it connects to hundreds of services your business already uses, like sales channels, fulfillment centers, print-on-demand platforms, CRMs, and shipping tools, to streamline operations and eliminate manual work. Key features include integrations with platforms like Shopify, Amazon, and WooCommerce, customizable fulfillment routing, powerful no-code automation tools, inventory syncing, advanced order filtering and editing, CSV imports and exports, and robust developer tools via API. Perfect for POD, 3PL fulfillment, ecommerce agencies, and everything in between, Order Desk scales with your business—from 100 to 100,000 orders (and more)—and offers fast, authentically human support from experts who care about the success of your business. Transparent, usage-based pricing makes it one of the most affordable solutions available. ## What is Order Desk used for? [Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Order Desk?[Manage this product listing](https://www.g2.com/products/order-desk/claim_requests/new?auto=true) ## Order Desk Overview Updated August 2026 AI summary Order Desk is a cloud-based order management solution designed for small and midsize businesses seeking to automate and organize sales processes. It offers inventory management, order fulfillment, tracking, and analytics, alongside returns management and integration with third-party systems. Notable capabilities include an API, multi-channel management, order routing, recurring orders, and support for shipping labels and special order handling. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Order Desk 4.8 (8) VS. [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $20 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.2 (1,127) Value For Money 4.7 (7) Value For Money 4.1 (888) Customer Service 5.0 (7) Customer Service 4.3 (1,056) ## Order Desk alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Order.co](https://www.capterra.com/p/161813/Order-Software/) [4.5 (176)](https://www.capterra.com/p/161813/Order-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161813/Order-Software/) Highest Rated [PartsTech](https://www.capterra.com/p/231766/PartsTech/) [4.6 (121)](https://www.capterra.com/p/231766/PartsTech/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231766/PartsTech/) [View all alternatives](https://www.capterra.com/p/174891/Order-Desk/alternatives/) ## FAQs about Order Desk Overview ### What company size and specific industries is Order Desk built for? Order Desk is designed for small to medium-sized businesses, especially ecommerce shop owners and managers, as well as fulfillment providers. It fits companies that need help automating order management workflows, making it a practical choice for retail and online selling operations that handle frequent orders and fulfillment tasks. Features and Usability ### What are the key features of Order Desk? Order Desk offers order routing, order management, and order fulfillment for handling sales workflows, plus order tracking, returns management, and special order management. It also includes inventory management and inventory tracking, multi-channel management, API access, data import/export, customizable templates, reporting and analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Order Desk starts at $20 per month for the Starter plan, which includes up to 3 integrations and one user account, plus 25¢ per order. The Pro plan is $60 per month with unlimited integrations and users, and the Plus plan is $125 per month with unlimited child stores. A free trial is available. Integrations ### Which third-party tools and platforms does Order Desk integrate with? Order Desk integrates with over 40 third-party tools and platforms, including ecommerce, email, fulfillment, and accounting apps such as Adobe Commerce, BigCommerce, Ecwid, Foxy, PayPal, PayPal Enterprise Payments, Printful, NetSuite, Klaviyo, and AfterShip. Getting Started and Support ### What training and onboarding options does Order Desk offer? Order Desk provides webinars, documentation, and videos to help teams get started. Webinars support guided, live instruction; documentation offers written reference material for setup and feature review; and videos provide visual walkthroughs for learning at a self-paced pace. Getting Started and Support ### What customer support options does Order Desk offer? Order Desk provides email/help desk support and a knowledge base. No reviewer feedback about support is available here, so the support experience cannot be described beyond those channels. Users can contact support through the help desk or consult the knowledge base for self-service help. ## Features AI summary Based on 3,064 Order Management reviews Capterra reviewers highlight these as the features buyers value most when choosing order management software: - **Order Fulfillment** (**60%** of reviewers rated this feature as critical) - **Purchase Order Management** (**51%**) - **Inventory Management** (**61%**) Order Desk supports **Order Fulfillment** and **Inventory Management**, giving teams the tools to process orders efficiently and keep stock levels up to date. However, it does not include **Purchase Order Management**. Instead, it offers **Order Entry** (**50%**) and **Shipping Labels** (**56%**), which can help businesses capture orders accurately and manage shipping tasks more effectively, allowing teams to maintain order flow and improve delivery operations. Order Fulfillment 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products Inventory Management 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Entry 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Shipping Labels 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate or print labels that contain shipping information for packages Order Tracking 4.2 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Reporting/Analytics 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Order Desk 17 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Data Import/Export: Import and export data to and from software applications - Inventory Management: Track and manage inventory levels to maintain proper supply - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Shipping Labels: Generate or print labels that contain shipping information for packages - Special Order Management: Manage special order requested by a customer - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.7 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/174891/Order-Desk/pricing/) Starter $20.00 Usage Based,Per Month It includes: - plus 25¢ per order Pro $60.00 Usage Based,Per Month It includes: - plus 10¢ per order Plus $125.00 Usage Based,Per Month It includes: - plus 5¢ per order Value for money 4.7 (7) 4.7 Based on 7 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PB Peter B. Chief Creative Officer Marketing and Advertising ### "Order Desk makes managing orders incredibly easy and responsive to your business's needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2023 I'm able to train clients on the benefits of Order Desk so that they don't become tech-adverse. Pros An intutive interface so I don't have to think about anything. I just get stuff done and orders out the door. Cons Thinking.... thinking some more. I've got nothing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2023 Peter, thanks for the thoughtful review and the kind words. Thanks for making Order Desk a part of your workflow! JL Joshua L. President Wholesale ### "A fast way to expand on "automation rules" that Shipstation can't do." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2023 Order Desk is great. Their support team is amazing and their product is well documented in their user manual. Pros We love the flexibility of Orderdesk to be able to edit an order before it is imported. For example, we can add order prefixes or change different aspects of an order that were imported from Shopify. Once in order desk, we can write additional automation rules to do almost anything we ever desired with the order data before passing to shipstation for shipment. As a dropship supplier, we are also able to use order desk to keep items in an order that are not shipped by our company from being submitted to us. This was done by using shopify vendor field or item tags to separate items that we supply. Order desk can look at an order, identify our items and then only identify the items on that we supply. It will then only import those items into orderdesk (and subsequently to Shipstation). Tracking is also sent back on a sku by sku basis which is amazing. Cons The inventory functionality if very limited but works as described. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2023 Thanks for your thorough, thoughtful review, Joshua! JP Jake P. Director of Information, Technology, and Marketing Health, Wellness and Fitness ### "29,752 Orders through OrderDesk so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2022 We've run 29,752 order through OrderDesk at this point, and it's saved us a lot of time and money. I've got a more in depth review here: \[SENSITIVE CONTENT\] Pros We're able to split orders between multiple suppliers Automatic shipping updates for customers Pre-generated Fulfillment Emails I've got more in my in-depth review here: We've run 29,752 order through OrderDesk at this point, and it's saved us a lot of time and money. I've got a more in depth review here: \[SENSITIVE CONTENT\] Cons I would like if they had phone support instead of just email/chat support --- but at least they are responsive and will help you implement so many things for you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2022 Thanks for the kind words, Jake! So glad to hear that Order Desk has saved so much time and money for your business. RE Ryan E. Network Admin Warehousing ### "4PL Logistics Integrations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2021 As the warehouse and fulfilment world changes, Order Desk has helped us connect to more selling channels and warehouses for our clients than we ever thought was going to be possible. Incredible software with a great support team behind it. Pros Software does what it says and it just works. Very simple to add integrations for sales channels and warehouse providers. Cons The lack of multi-warehouse inventory sync would be the one service I hope to see addressed in the near future. Alternatives considered [Extensiv Integration Manager](https://www.capterra.com/p/180226/CartRover/) Reasons for choosing Order Desk The features, support, price and ease of the setting up the system and new clients made it a simple solutions. Great product and Team behind Order Desk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tiyawanna B. Personal Banker Banking ### "Orderdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 it was great using the product...I wouldn't change the product for the world. Pros Everything that I thought it would be... Cons nothing at all....Im glad I picked this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aaron A. CEO Health, Wellness and Fitness ### "Can't Say Enough" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2020 Pros I love Order Desk. Makes my life easier in so many ways, from being able to send custom emails, to adding items, to returning tracking information to my 3dcart store. I would be spending tens-of-thousands in developer fees for the functionality. Exceptional customer service and extremely fair pricing is icing on the cake. Thank you Order Desk! Cons I pay so much more for comparatively crappy software that it makes me nervous Order Desk will realize what an amazing value they are providing and raise their plan prices. :D Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) I couldn't get sophisticated support at Zapier and the functionality was limited. Alternatives considered [Extensiv Integration Manager](https://www.capterra.com/p/180226/CartRover/) Reasons for choosing Order Desk CartRover was too had to use, and glitchy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Aaron, thanks for taking the time to leave such a kind and thoughtful review. It's been a pleasure working with you and watching Puraka Masks succeed! AN Anonymous User Ecommerce Manager Retail ### "Really great for small online sellers who don't need a lot of functionality and just need order" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 29, 2020 Overall it was really nice, they were very responsive to any requests or questions taht we had and it gave us a feel of how a system can work and make your life easier. Pros It was easy to deploy, customer service was very personable and quick. I liked the UI which was very friendly and easy to use. Cons I didn't like that there was no option for mass label printing, we had a lot of online orders at the time from a number of different markets and needed to improve the speed at which we fulfilled orders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Tim D. Retail ### "" 4.0 Overall Rating 4.0 4.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 25, 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174891/Order-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.