# Survaider Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Survaider Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/174908/Survaider --- # Survaider Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Survaider ## What is Survaider ? Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality. ## What is Survaider used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹30 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Survaider ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.survaider.com&name=Survaider ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Survaider 4.5 (11) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price ₹30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.7 (10,462) Value For Money 4.5 (10) Value For Money 4.5 (6,500) Customer Service 4.8 (11) Customer Service 4.5 (5,809) ## Survaider alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174908/Survaider/alternatives/) ## FAQs about Survaider Overview ### Which roles and teams benefit most from Survaider ? Survaider is most used by hospitality leaders, including general managers, assistant managers, and front office managers, who track guest feedback, service quality, and operational improvements. Marketing and online revenue teams use it to monitor customer sentiment, protect brand reputation, and refine campaigns, while account-facing teams support client satisfaction and retention. Answer based on 11 reviews Overview ### What company size and specific industries is Survaider built for? Survaider is designed for businesses in restaurants, hospitality, retail, hospitals and pharmaceuticals, and the automobile sector. The vendor description does not specify a company size, so it appears aimed at organizations in these industries of any size that need review and feedback management. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Survaider ? Survaider offers review monitoring, automated responses, and customer experience management for tracking and handling feedback. Its feature set also includes CRM, sentiment analysis, predictive analytics, and reporting/analytics, plus survey and poll management, customer segmentation, multi-channel data collection, dashboards, widgets, and negative feedback management. Getting Started and Support ### What training and onboarding options does Survaider offer? Survaider provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars cover scheduled training topics, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Survaider offer? Survaider provides 24/7 live rep and chat support. Users can contact support at any time through these channels, giving them direct access to help when questions come up. The catalog lists only these support options, so support experience details beyond availability are not provided. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Survaider 11 features Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Collect information from multiple sources Identify, track, and respond to negative feedback Predict future data based on historical data sets View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. Features 4.2 (11) 4.2 Based on 11 reviews ## Pricing Value for money 4.5 (10) Free Trial Free Version Basic ₹30.00 Per User,Per Month Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(5) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Senior Key Account Executive Computer Software ### "restaurant surveys made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2019 Great experience and the product team is also very supportive and enthusiastic to help out. Pros very easy to build customer surveys at restaurants, the user input methods available are great and also the backend analytics allows very interesting insights towards customer satisfaction. NPS at the next stage. Cons needs a culture of deploying ipads other devices at hosts for capturing surveys. Would be a good fit for restaurant chains and not so much for small single restaurants Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP abhilash P. Digital Marketing Team Lead Food & Beverages ### "Survaider- Best ORM Tool in India" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 10, 2019 Pros We only need to look at 1 dashboard for all business reviews from different platforms. Cons Some outlets getting 1/2 reviews per month but we still paying the equal amount as compared to a busiest branch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Corporate Chef Hospitality ### "best tool to monitor ranking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2018 I did not face any issues so far with survaider Pros Its helps me to monitor my units review and ranking, of all guest satisfaction and feedback Cons Nothing so far, can include other portal also Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB prrasad B. General Manager - Online Revenue Hospitality ### "Survaider - Great Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2018 Pros It is very user friendly platform & which allows hoteliers to respond to reviews with single screen Cons nothing specific -so far never seen least Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Saroj M. Assistant General Manager Hospitality ### "A Great Tool For Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 9, 2018 My over all experience with Survaider has been very good so far. The support we receive is tremendous.I would like to say thanks to representatives who always helps in case of issues. Pros It is very useful to check the reviews at any point of time. The numeric data in the report helps in a greater extent. Cons The Graphical view is not good. It will be very easy if the graphs come handy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB SAMBHU B. GeneralManager Hospitality ### "REVIEW ON ORM SOFTWARE OF SURVAIDER" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 9, 2018 We are associated with Survaider by and large for almost one year. Yes we have got benefited through them as ORM is being maintained more prominent than before but they should organize a weekly meeting with us for better prospect. Correspondence need to be addressed properly and that too on time. Pros Very punctual to deliver the customer feed back Cons Tracking of more customer and receiving the feed back should be more in numbers while it is concerned with ORM for any organization. Interaction with the customers( hotels) should be maintained on weekly basis to know the Pros and Cons and get updated for better service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pradyumna S. Marketing Hospitality ### "Ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2018 The tool can be a little simpler - the UI seems daunting to most hoteliers - Pros The tool is great and the customer support is good too. Cons \- The reports need to be made more easily available. - The graphs in the reports section need to be fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Rana G. Corporate Chef Hospitality ### "Survaider is useful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2018 now every day I don't have to Waite for reports to be sent, I can get the access from survaider Pros It helps me to monitor our organization rating siting in my office, now I don't have to call or collect reviews from individual source, I can get all reviews, complaints and suggestion Cons nothing all well so far, you may include F&B ratings little more Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Pavan M. General Manager Hospitality ### "User friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 5, 2018 Very user friendly and very helpful support team. Our response time to feedback on different channels improved by a great margin and we are able to keep track of feedback and analyse in better way Pros Best thing about Survaider is that it dovetails all feedbacks on different channels at one place and allows one to answer, keeps record of feedback analysis that can be posted on comments coloumn and provides combination of different statistics which are useful for a better assessment of overall performance and we can keep track of all feedbacks at one go. Cons None as such. It would be useful if we can track and avoid fake reviews on google Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VS Vivek S. Asst. Front Office Manager ### "Using Survaider is a great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 23, 2018 Pros It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are. Cons Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Pavan Kartheek M. General Manager Hospitality ### "Good Experience using Survaider" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 16, 2018 Review Reply Aspect Analysis NPS Scores along with Competitors Pros Aspect scores feature, helps us to analyze different aspects of the hotel which needs immediate attention. Review reply feature is also helpful as it saves time by bringing all reviews at one place. Cons Currently, we are unable to reply to Yatra and Booking. Com sites. SMS and direct email option should start at the earliest. It would be great if you can start these options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.