Who Uses This Software?

Survaider's target market includes industries like Restaurants, Hospitality, Retail, Hospitals/pharmaceuticals, and Automobiles.


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Opiniofi Technologies
  • www.survaider.com
  • Founded 2015
  • India

About Survaider

Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality.


Survaider Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Survaider Reviews Recently Reviewed!


Using Survaider is a great experience

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are.

Cons: Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports.

Good Experience using Survaider

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Aspect scores feature, helps us to analyze different aspects of the hotel which needs immediate attention. Review reply feature is also helpful as it saves time by bringing all reviews at one place.

Cons:
Currently, we are unable to reply to Yatra and Booking. Com sites. SMS and direct email option should start at the earliest. It would be great if you can start these options.

Overall: Review Reply
Aspect Analysis
NPS Scores along with Competitors