# Survaider  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Survaider  Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more.

Source: https://www.capterra.com/p/174908/Survaider

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# 

 Survaider Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Survaider

## What is Survaider ?

Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality.

## What is Survaider used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹30

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Survaider

4.5 (11)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

₹30

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (11)

Ease Of Use

4.5 (10,408)

Value For Money

4.5 (10)

Value For Money

4.1 (6,449)

Customer Service

4.8 (11)

Customer Service

3.9 (5,756)

## Survaider alternatives

Highest Rated

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/174908/Survaider/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Knowledge Management

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Multi-Channel Data Collection

Collect information from multiple sources

Negative Feedback Management

Identify, track, and respond to negative feedback

Survaider 11 features

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Collect information from multiple sources

Identify, track, and respond to negative feedback

Predict future data based on historical data sets

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and administer polls and surveys

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Get Advice

We can help you find the software with the features you need.

Features

4.2 (11)

4.2

Based on 11 reviews

## Pricing

Value for money

4.5 (10)

Free Trial

Free Version

Basic

₹30.00

Per User,Per Month

Value for money

4.5 (10)

4.5

Based on 10 reviews

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## Support, customer service and training options

Customer Service

4.8 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (11)

4.8

Based on 11 reviews

## User reviews

Overall rating

4.5

Based on 11 reviews

Filter by rating

5(5)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Senior Key Account Executive

Computer Software

### "restaurant surveys made easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 1, 2019

Great experience and the product team is also very supportive and enthusiastic to help out.

Pros

very easy to build customer surveys at restaurants, the user input methods available are great and also the backend analytics allows very interesting insights towards customer satisfaction. NPS at the next stage.

Cons

needs a culture of deploying ipads other devices at hosts for capturing surveys. Would be a good fit for restaurant chains and not so much for small single restaurants

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

abhilash P.

Digital Marketing Team Lead

Food & Beverages

### "Survaider- Best ORM Tool in India"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 10, 2019

Pros

We only need to look at 1 dashboard for all business reviews from different platforms.

Cons

Some outlets getting 1/2 reviews per month but we still paying the equal amount as compared to a busiest branch.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Corporate Chef

Hospitality

### "best tool to monitor ranking "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2018

I did not face any issues so far with survaider

Pros

Its helps me to monitor my units review and ranking, of all guest satisfaction and feedback

Cons

Nothing so far, can include other portal also

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

prrasad b.

General Manager - Online Revenue

Hospitality

### "Survaider - Great Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2018

Pros

It is very user friendly platform & which allows hoteliers to respond to reviews with single screen

Cons

nothing specific -so far never seen least

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Saroj M.

Assistant General Manager

Hospitality

### "A Great Tool For Business"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 9, 2018

My over all experience with Survaider has been very good so far. The support we receive is tremendous.I would like to say thanks to representatives who always helps in case of issues.

Pros

It is very useful to check the reviews at any point of time. The numeric data in the report helps in a greater extent.

Cons

The Graphical view is not good. It will be very easy if the graphs come handy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

SAMBHU B.

GeneralManager

Hospitality

### "REVIEW ON ORM SOFTWARE OF SURVAIDER"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

November 9, 2018

We are associated with Survaider by and large for almost one year. Yes we have got benefited through them as ORM is being maintained more prominent than before but they should organize a weekly meeting with us for better prospect. Correspondence need to be addressed properly and that too on time.

Pros

Very punctual to deliver the customer feed back

Cons

Tracking of more customer and receiving the feed back should be more in numbers while it is concerned with ORM for any organization. Interaction with the customers( hotels) should be maintained on weekly basis to know the Pros and Cons and get updated for better service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PS

Pradyumna S.

Marketing

Hospitality

### "Ease of use"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 9, 2018

The tool can be a little simpler - the UI seems daunting to most hoteliers -

Pros

The tool is great and the customer support is good too.

Cons

\- The reports need to be made more easily available. - The graphs in the reports section need to be fixed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Rana G.

Corporate Chef

Hospitality

### "Survaider is useful "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 9, 2018

now every day I don't have to Waite for reports to be sent, I can get the access from survaider

Pros

It helps me to monitor our organization rating siting in my office, now I don't have to call or collect reviews from individual source, I can get all reviews, complaints and suggestion

Cons

nothing all well so far, you may include F&B ratings little more

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PM

Pavan M.

General Manager

Hospitality

### "User friendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 5, 2018

Very user friendly and very helpful support team. Our response time to feedback on different channels improved by a great margin and we are able to keep track of feedback and analyse in better way

Pros

Best thing about Survaider is that it dovetails all feedbacks on different channels at one place and allows one to answer, keeps record of feedback analysis that can be posted on comments coloumn and provides combination of different statistics which are useful for a better assessment of overall performance and we can keep track of all feedbacks at one go.

Cons

None as such. It would be useful if we can track and avoid fake reviews on google

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VS

Vivek S.

Asst. Front Office Manager

### "Using Survaider is a great experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 23, 2018

Pros

It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are.

Cons

Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PK

Pavan Kartheek M.

General Manager

Hospitality

### "Good Experience using Survaider"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 16, 2018

Review Reply Aspect Analysis NPS Scores along with Competitors

Pros

Aspect scores feature, helps us to analyze different aspects of the hotel which needs immediate attention. Review reply feature is also helpful as it saves time by bringing all reviews at one place.

Cons

Currently, we are unable to reply to Yatra and Booking. Com sites. SMS and direct email option should start at the earliest. It would be great if you can start these options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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