Enquire Solutions

Enquire CRM


4.5 / 5
5 reviews

Who Uses This Software?

Enquire CRM was created for senior housing, skilled nursing and home and hospice organizations.


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Enquire Solutions
  • enquiresolutions.com
  • Founded 2011
  • United States

About Enquire CRM

Enquire is the fastest growing CRM specifically for senior living and post-acute care that can be customized with each clients terminology, workflows and sales process. We design and implement customized solutions that support your communities onsite staff. Your company will achieve high contact and conversion rates, as well as gain insight into the performance of your communities through customized reporting and business intelligence tools. Sell more and sell smarter with Enquire CRM.


Enquire CRM Features

  • Audience Targeting
  • Campaign Management
  • Marketing Automation
  • Medical History Records
  • Patient Communications
  • Patient Management
  • Physician Management
  • Predictive Analytics
  • Admissions Management
  • Billing & Invoicing
  • Care Planning
  • Event / Activities Planning
  • Incident Management
  • Marketing / Lead Management
  • Meal / Nutrition Management
  • Medication Tracking
  • Staff Management
  • Work Order Management
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Incident Management
  • Meal / Nutrition Management
  • Medication Tracking
  • Patient Intake
  • Referral Management
  • Scheduling

Enquire CRM Reviews Recently Reviewed!


Great System Flow -- Improved Sales

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: "Forces" you to schedule follow up and keeps the sales process moving. Was easy to learn and easy to use. Web based so you can work from anywhere.

Cons: There are many standard reports, but running custom reports is a bit cumbersome.

Overall: My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use to it has increased their compliance with entering activity. It has helped us "revive" some older leads by continually scheduling follow up. Overall, very pleased.

Great people to work with.

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that it is web based so minimal support needs and ease of access. I also like the ability to have plugins and automate tasks.

Cons: The process to create advanced reports could be easier and I wish their was a better mobile solution so that I could keep an eye on things from my phone. I travel a lot and to be able to pull up a few key reports on my phone would be great.

Enquire CRM is very easy to use which is much needed with a busy schedule.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like that we can customize areas to our fit vs. having a "one size fits all" software with no flexibility.

Cons: Really, I don't know what the cons of this software would be. If I am having an issue not knowing how to search, find, etc., Customer Service always helps.

Not exactly up to the promise

Dec 25, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: Enquire is a new CRM in the senior care space and looks the part. It is modern and built on good standards. There needs to be more competition for CRMs in senior living, so I'm glad Enquire is here!

Cons: You have to really think through how to set up Enquire. The examples they share in their sales process are very nice to see, but that's not exactly what you get at the beginning. You need to be prepared to set it up how you want it.

The company is growing FAST. That's great, but it also means that they are going through some growing pains in their account support. We have been through many different support team members in the past year, and they don't share information internally with one another very well.

Overall: Enquire is a nice vanilla CRM. If you're looking for something that is ready to go out of the box and tell you how to run your sales organization, then this might not be right for you. But if you have a strong process and want to find a CRM that can be molded to fit (and you have the time and staff to set it up properly), then Enquire might be a good solution.

Very user friendly

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: All of the fields where you can add information about the prospect as well as the ability to add prospects to a "watch list." Having that watch list easily accessible on the dashboard makes it easy to see who your top priority prospects are.

Cons: It is not possible to bring up overdue leads within a certain date range on your dashboard. You have to run a special report that takes FOREVER to process.