--- title: "Compass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Compass the right Project Portfolio Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174916/Compass/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Compass 4.8 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Compass Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Master Black Belt Used the software for: 3-5 years ### "Effective & Efficient Tool" November 13, 2018 5.0 I served as a project coach, and I liked how the people I worked with had the option of accessing user friendly built-in analytical templates, or using their own files. Pros This is an easy to use and flexible tool for making continuous improvement happen in an organization. Whether the user is a "belt" running a project, a coach, or an executive -- the tool gives quick access to the information needed, whether a refresher or a template for project leaders, or a comprehensive view of organizational progress. Cons It's a solid work in progress, and as such navigation always can be improved. But that's not a criticism of the current state, so much as a realization that continuous improvement is everywhere. Review Source Musician and Tennis Player Used the software for: 1-3 years ### "Great tool-intuitive to use" November 13, 2018 5.0 Pros I like that all of the tools and training are in one place and very easy to find. Also, i like the guidance provided wthin each project I am managing. Cons It is being updated very often and sometimes I don’t get the notice until I am in there looking around. Review Source MFG Tst Eng Used the software for: Less than 1 year ### "Compass Review" May 18, 2020 3.0 Quick, Easy, Streamlined, Satisfied Pros Simplicity and Features. The site is easy to use and not to over the top with art and color, very business, very straightforward. Has the ability to house a lot of different levels of your need: ie. Start to finish. Cons Overall Look is basic, maybe too basic. The system could be upgraded to feel more lux and important. The general image of the sites give you the feeling that its not what you think it is. Review Source OpEx Program Lead Used the software for: Less than 1 year ### "COMPASS" March 27, 2020 5.0 Love it. Pros The ROI for this software is exceptional. The ability to track from ideation to project completion is seamless. This tool already is and will continue to bring significant value to the organization. Cons When I click into the tile of "Ideas" and/or the sub-menu of "My Ideas" from the "Process Improvement" tile. I have to go back to home menu, then to "Process Improvement" tile to access, "Manage Ideas" or "My Projects". Feels like there should be a cleaner way to flip between. Maybe this is design is by intent. Reasons for choosing Compass Based on a comparative analysis v/s tools capability and value assessment. Review Source Product Manager Product Manager Used the software for: 3-5 years ### "Amazing tool for idea crowd sourcing" April 4, 2019 5.0 Employee engagement which has been critical in fostering a culture of innovation Pros \- Very intuitive dashboard and easy-to-use platform - Seamless integration and support from the Creato team -Leverages six sigma and lean principles to help users begin down the path of improving quality measures. Compass has the capability to guide users through every step of process improvement. - Handy tools and reports to get ideas evaluated efficiently - Ability to customize and tailor the program -Helps maintain the project pipeline Cons I cannot really name anything that we dislike. Review Source Educator Used the software for: 1-3 years ### "Compass" December 4, 2019 5.0 Positive, many features that were necessary and usable. Pros I used this program to access records in college school environment. It was good to be able to pay bills, access grades and transcript among other features. Cons To begin it was a little hard to learn and navigate, but with some tech support from school organization I learned. Review Source Ceo Used the software for: 3-5 years ### "Good to have product" May 28, 2020 5.0 Great Pros Commitment to improvement of user experience Cons The absence of a Balanced scorecard module Review Source Director QA Used the software for: Less than 1 year ### "Initial Impressions" March 2, 2022 5.0 The tool is an technological enabler for continuous improvement efforts. COMPASS support responsive and open to tool enhancement. Pros The full feature rich text editor facilitates professional looking formatting. Reporting is excellent. Action tracking a welcome addition to functionality. Ideation use case is very accessible and within the ability of all workers. The tool is an technological enabler for continuous improvement efforts. Cons Too soon to have an informed opinion concerning dislikes. Review Source Response from Creato March 2, 2022 Richard we appreciate your support and are delighted that you are getting benefits from the tool. Thank you! Director of Operations Used the software for: Less than 1 year ### "COMPASS quality improvement tool" November 13, 2018 5.0 We have used COMPASS for a variety of projects and have seen tremendous return on investment. Helpful for process and keeping groups on track. Helps define documentation needed for various projects and tollgate reviews. Pros The tools section is very helpful, as well as the teaching/learning modules. Cons There are times when I would like to sort the columns in a different way (such as having a column that identifies when the quality improvement idea was submitted and being able to sort all columns by that). Review Source Engineering Manager Used the software for: Less than 1 year ### "Tool for capturing thoughts and improvements" May 18, 2020 5.0 Pros the tool provides all the hooks for an user to capture and describe ways of improving some process or develop new process with some sort of return on investment. The tool is useful for gathering inputs from everyone, it does also suggest that people do not also fill in anything and everything, because it does get seen by everyone in the business who are looking to improve their models or process. Cons I have not used the tool enough to understand the Cons of using it. this was a trial and demonstration only, from the demonstration, it looks to be promising for companies trying to do a lot of continuous and and process improvment. Review Source Quality Manager Used the software for: Less than 1 year ### "New user experince" May 25, 2020 5.0 Tracking continuous improvement projects is easier in Compass. It brings the information together in one system from milestones, actions, and tracking benefits. Pros The software presents itself in a logical approach to drive success in a project. From the start of the project, the tool guides you through the steps and has training help for the specific topics if you need them. Cons I have only started to use it and have not found any issues to date. The help screens guide through any issues I've had. Review Source Quality Engineer Used the software for: Less than 1 year ### "Multiple tools and user friendly" May 15, 2020 5.0 So far has been great experience. It is easy to navigate and you have all your tools there. No need to use different software. Pros We just got introduce to compass. I think is great tool for projects planning, presentation and monitoring. What i like most of this software is that has all the tools you need to do your data analysis so you don't need to use multiple tools and also the layout is great for project using the DMAIC model Cons So far I like everything that this software offers Review Source Senior Admin. Assistant Senior Admin. Assistant Used the software for: 1-3 years ### "COMPASS Review" November 13, 2018 4.0 Two quality improvement projects were launched and I heard great feedback on how COMPASS helped them develop, organize, manage, and communicate their project idea with Leadership and see those process improvement changes. Pros I like the tools that are offered in developing and managing project ideas. Cons The COMPASS guide is helpful but there are many areas that one would need to explore to truly no the in's/out's of the software. Review Source Continuous Improvement Coach & Trainer Used the software for: I used a free trial ### "The product for companies serious about acihiveing results with LSS" November 14, 2018 5.0 Pros Intuitive, was able to start using the program with little if any training. If you and your company are serious about making changes within your organization and using the LSS tools to communicate among stakeholders, COMPASS is the most effective tool to achieve results by moving the team forward together. Cons With all management software programs permissions and user access setup has a learning curve before using at the programs full capability. Review Source CI Manager Used the software for: Less than 1 year ### "Great functionality" May 29, 2020 5.0 Pros We are in the beginning phases of implementation. The idea section is valuable to enable project selection discussions. Cons We are in the beginning phases of implementation, there are no known drawbacks at this time. Review Source Supplier Quality Engineer Used the software for: Less than 1 year ### "New User Review" May 28, 2020 4.0 Limited usage but good impression so far. Pros Easy to navigate. The tiles make it easy to choose what path to take. Cons Since our company is new to the product there are limited permissions, so only able to look at reports and ideas tiles currently. Review Source Process Manager Used the software for: Less than 1 year ### "Good first impression" June 5, 2020 5.0 Very good improvement tracking tool. Pros Supports multiple improvement methodologies. Cons If a solution does not already exist to support a simple improvement project that is basically just an answer to a question or extremely quick fix, then one should be added. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.