# 360dialog Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 360dialog Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more.

Source: https://www.capterra.com/p/174965/360dialog

---

# 

 360dialog Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

360dialog

## What is 360dialog?

360dialog provides a WhatsApp Newsletter solution for Enterprises with marketing automation and a WhatsApp analytics platform. 360dialog is an official and accredited Meta business solution provider (BSP) offering the most lightweight WhatsApp API coupled with simple and scalable SaaS pricing. 360dialog provides access to the WhatsApp Business API to empower automated customer communication via WhatsApp. 360dialog enables integrations with CRM and automation platforms such as HubSpot, Zapier

## What is 360dialog used for?

[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[iPaaS](https://www.capterra.com/ipaas-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€49

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for 360dialog?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.360dialog.com/&name=360dialog)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 360dialog

3.5 (13)

VS.

[5.0 (125)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

Starting Price

€49

Per User, Per Month

Starting Price

$21

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (13)

Ease Of Use

4.9 (203)

Value For Money

3.8 (13)

Value For Money

4.9 (200)

Customer Service

3.4 (13)

Customer Service

5.0 (201)

## 360dialog alternatives

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (6,050)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (3,469)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.3 (2,925)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/174965/360dialog/alternatives/)

## FAQs about 360dialog

Overview

### Which roles and teams benefit most from 360dialog?

360dialog is most used by technical leaders, developers, and product teams that manage messaging infrastructure and customer communication workflows. CTOs, CEOs, and founders use it to scale WhatsApp-based engagement, while software engineers, automation developers, and product managers rely on it for API integrations, chatbot deployment, and process optimization.

Answer based on 13 reviews

Overview

### What company size and industries is 360dialog built for?

360dialog is for enterprises and ISVs, but most reviewers are small businesses at 77%, with midsize companies at 23%. It serves Information Technology and Services most often at 23%, followed by Marketing and Advertising at 15% and Banking at 8%, mainly for conversational marketing on WhatsApp.

Answer based on 13 reviews

Features and Usability

### What are the key features of 360dialog?

360dialog offers CRM and chatbot capabilities, along with chat/messaging, live chat, and contact management. It also includes campaign management, autoresponders, audience targeting, and segmentation tools for marketing workflows. Additional features include lead capture, lead qualification, reporting/analytics, API access, and third-party integrations.

Integrations

### Which third-party tools and platforms does 360dialog integrate with?

360dialog integrates with 7 third-party tools, including communication and automation platforms such as UChat and Zapier, plus business systems like HubSpot CRM, HubSpot Service Hub, Jira, Marketo Engage, Shopify Plus, and WooCommerce.

Answer based on 1 reviews

Getting Started and Support

### What training and onboarding options does 360dialog offer?

360dialog provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for reviewing product features and setup steps.

Getting Started and Support

### What customer support options does 360dialog offer?

360dialog offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to find answers and contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Social Media Integration

3.6 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Template Management

4.2 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Create, save, and re-purpose templates for emails, forms, etc.

Lead Management

3.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Email Management

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Mobile Access

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

API

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

360dialog 20 features

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Create and automatically send premade copy in response to customer messages

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Group campaigns by project, client, or campaign for better management.

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Access software remotely via mobile devices

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Features

3.8 (13)

3.8

Based on 13 reviews

## Pricing

Value for money

3.8 (13)

[View pricing plan details](https://www.capterra.com/p/174965/360dialog/pricing/)

Basic

€49.00

Per User,Per Month

Value for money

3.8 (13)

3.8

Based on 13 reviews

## Integrations

[

Jira](https://www.capterra.com/p/19319/JIRA/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[

HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[

Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)

## Support, customer service and training options

Customer Service

3.4 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.4 (13)

3.4

Based on 13 reviews

## User reviews

Overall rating

3.5

Based on 13 reviews

Filter by rating

5(6)

4(3)

3(0)

2(0)

1(4)

Mentioned topic

Sorted by most recent

PO

Peter O.

CTO

Retail

### "Horrible customer service and business policies"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 13, 2023

really, really bad. When they don't feel like it, they just stop responding to customer support messages.

Pros

It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly.

Cons

customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". I really have never seen anything like this. Please avoid if you are looking for a reliable provider.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

Jasser A.

Product Manager

Hospitality

### "Great customer support and a master class for customer ease of use "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 7, 2023

Satsified partner

Pros

The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise

Cons

Nothing yet that I can think of to provide a negative comment

Switched from

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EW

Etienne W.

Software Developer

Automotive

### "Great WhatsApp integration platform."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 5, 2023

Great experience! The support team is always there to help out when you need them, and the docs are great.

Pros

The integration with 360Dialog was pretty straightforward. The only caveats were that Meta makes their APIs hard to use, but with 360Dialog's APIs, it became a lot simpler. The documentation is also top-shelf!

Cons

360Dialog has amazing API documentation. I just wish that their Partner documentation would link to their API docs...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

shlomi k.

ceo

Telecommunications

### "An innovative and excellent company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2023

Easy and simple, I manage the customers in one place

Pros

Excellent support, innovation.Technological advance, speed of response and stability

Cons

Facebook's authentication is inconvenient with many glitches

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EG

Elisha Gindae B.

Business Manager - Transformation

Banking

### "Great Automation Solution for Digital Businesses"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2023

We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world.

Pros

The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers.

Cons

Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FR

Fenil R.

Software Engineer

Information Services

### "360dialog review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 20, 2023

360dialog helps us to onboarding Official WhatsApp Account within minutes using the embedded signup form

Pros

360dialog is one of the leading WhatsApp Business API providing platform and their API support is very good.

Cons

360dialog's UI isn't that good compared to its competitors

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Cedric R.

CTO

Computer Software

### "Horrible"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 16, 2023

Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed.

Pros

Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self.

Cons

A lot of downtime.There horrible customer support and horrible automatically adding of funds

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 27, 2023

Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding.

RS

Rohan S.

Founder

Marketing and Advertising

### "Amazing Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 14, 2023

Pros

The ease of setup, speed of resolutions, price

Cons

The payment module can be improved a bit.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Anish A.

Software Engineer

Information Technology and Services

### "360dialog - Official WhatsApp Business API provider"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 4, 2023

360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts.

Pros

360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form.

Cons

360dialog user interface could have been better will need some time to get used to it.

Switched from

[Interakt](https://www.capterra.com/p/241014/Interakt/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CTO

Internet

### "Mal soporte al cliente y letras chicas para darse de baja"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 31, 2022

Muy muy mal, servicio al cliente es muy malo, para darse de baja tienen legras chicas que te obligan a pagar un mes más, adicionalmente la plataforma para darse de baja tiene "bugs" y el día de hoy me cobraron 3 veces el valor de lo que era mi suscripción y desde julio intento darme de baja y aún no he podido. Y el soporte al cliente pesimo.

Pros

Bueno el servicio mientras lo use, fácil de integrar. Pero para dejar de usarlo está siendo un dolor de cabeza.

Cons

El soporte al cliente es muy malo. Llevó 2 meses tratando de darme de baja del servicio y aún no logro hacerlo, deje de usar el servicio y por un error de sistema aun no se procesa mi baja y siguen cobrandome.

Alternatives considered

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Reasons for choosing 360dialog

En ese momento no era posible integrarse directo con Whatsapp Business API

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/174965/360dialog/reviews/)

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