# 360dialog Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 360dialog Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more. Source: https://www.capterra.com/p/174965/360dialog --- # 360dialog Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 360dialog ## What is 360dialog? 360dialog provides a WhatsApp Newsletter solution for Enterprises with marketing automation and a WhatsApp analytics platform. 360dialog is an official and accredited Meta business solution provider (BSP) offering the most lightweight WhatsApp API coupled with simple and scalable SaaS pricing. 360dialog provides access to the WhatsApp Business API to empower automated customer communication via WhatsApp. 360dialog enables integrations with CRM and automation platforms such as HubSpot, Zapier ## What is 360dialog used for? [Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[iPaaS](https://www.capterra.com/ipaas-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 360dialog?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.360dialog.com/&name=360dialog) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 360dialog 3.5 (13) VS. [4.6 (5,738)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price €49 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (13) Ease Of Use 4.5 (5,689) Value For Money 3.8 (13) Value For Money 4.3 (4,328) Customer Service 3.4 (13) Customer Service 4.4 (4,131) ## 360dialog alternatives [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,415)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [View all alternatives](https://www.capterra.com/p/174965/360dialog/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Social Media Integration 3.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Template Management 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Lead Management 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Email Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Mobile Access 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices API 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 360dialog 20 features Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Features 3.8 (13) 3.8 Based on 13 reviews ## Pricing Value for money 3.8 (13) [View pricing plan details](https://www.capterra.com/p/174965/360dialog/pricing/) Basic €49.00 Per User,Per Month Value for money 3.8 (13) 3.8 Based on 13 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) ## Support, customer service and training options Customer Service 3.4 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (13) 3.4 Based on 13 reviews ## User reviews Overall rating 3.5 Based on 13 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(4) Mentioned topic Sorted by most recent PO Peter O. CTO Retail ### "Horrible customer service and business policies" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 13, 2023 really, really bad. When they don't feel like it, they just stop responding to customer support messages. Pros It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. Cons customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". I really have never seen anything like this. Please avoid if you are looking for a reliable provider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jasser A. Product Manager Hospitality ### "Great customer support and a master class for customer ease of use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2023 Satsified partner Pros The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise Cons Nothing yet that I can think of to provide a negative comment Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Etienne W. Software Developer Automotive ### "Great WhatsApp integration platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2023 Great experience! The support team is always there to help out when you need them, and the docs are great. Pros The integration with 360Dialog was pretty straightforward. The only caveats were that Meta makes their APIs hard to use, but with 360Dialog's APIs, it became a lot simpler. The documentation is also top-shelf! Cons 360Dialog has amazing API documentation. I just wish that their Partner documentation would link to their API docs... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK shlomi k. ceo Telecommunications ### "An innovative and excellent company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2023 Easy and simple, I manage the customers in one place Pros Excellent support, innovation.Technological advance, speed of response and stability Cons Facebook's authentication is inconvenient with many glitches Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Elisha Gindae B. Business Manager - Transformation Banking ### "Great Automation Solution for Digital Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2023 We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world. Pros The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers. Cons Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FR Fenil R. Software Engineer Information Services ### "360dialog review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 20, 2023 360dialog helps us to onboarding Official WhatsApp Account within minutes using the embedded signup form Pros 360dialog is one of the leading WhatsApp Business API providing platform and their API support is very good. Cons 360dialog's UI isn't that good compared to its competitors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cedric R. CTO Computer Software ### "Horrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 16, 2023 Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed. Pros Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self. Cons A lot of downtime.There horrible customer support and horrible automatically adding of funds Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2023 Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding. RS Rohan S. Founder Marketing and Advertising ### "Amazing Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2023 Pros The ease of setup, speed of resolutions, price Cons The payment module can be improved a bit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Anish A. Software Engineer Information Technology and Services ### "360dialog - Official WhatsApp Business API provider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 4, 2023 360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts. Pros 360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form. Cons 360dialog user interface could have been better will need some time to get used to it. Switched from [Interakt](https://www.capterra.com/p/241014/Interakt/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CTO Internet ### "Mal soporte al cliente y letras chicas para darse de baja" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 31, 2022 Muy muy mal, servicio al cliente es muy malo, para darse de baja tienen legras chicas que te obligan a pagar un mes más, adicionalmente la plataforma para darse de baja tiene "bugs" y el día de hoy me cobraron 3 veces el valor de lo que era mi suscripción y desde julio intento darme de baja y aún no he podido. Y el soporte al cliente pesimo. Pros Bueno el servicio mientras lo use, fácil de integrar. Pero para dejar de usarlo está siendo un dolor de cabeza. Cons El soporte al cliente es muy malo. Llevó 2 meses tratando de darme de baja del servicio y aún no logro hacerlo, deje de usar el servicio y por un error de sistema aun no se procesa mi baja y siguen cobrandome. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reasons for choosing 360dialog En ese momento no era posible integrarse directo con Whatsapp Business API Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174965/360dialog/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)