# 360dialog Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 360dialog the right Conversational Marketing Platform solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174965/360dialog/reviews --- 360dialog 3.5 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 360dialog Ease of use 3.6 Customer Service 3.4 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luciano Z. ChatBot and Automation developer Information Technology and Services Used the software for: 6-12 months ### "Reliable, economical and flexible" June 2, 2022 4.0 The general experience is positive: configuration of the number, included in the Facebook Business Manager, creation of templates ... these are all easily manageable aspects through this very intuitive too. A little patience is needed in the case of customer assistance, which does not always intervene with the desired timeliness. Pros The aspect that I liked most about 360dialog is the simplicity with which it is possible to integrate into the ecosystem of your ChatBot marketing systems, including Facebook Business Manager. Cons Sometimes the response times from the assistance are not quick, so in case you have problems or needs you have to resign yourself and have a little patience Review Source JA Jasser A. Product Manager Hospitality Used the software for: 2+ years ### "Great customer support and a master class for customer ease of use " July 7, 2023 5.0 Satsified partner Pros The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise Cons Nothing yet that I can think of to provide a negative comment Review Source CR Cédric R. CTO Computer Software Used the software for: 6-12 months ### "Horrible" February 16, 2023 1.0 Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed. Pros Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self. Cons A lot of downtime.There horrible customer support and horrible automatically adding of funds Review Source Response from 360dialog February 27, 2023 Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding. EGB Elisha Gindae B. Business Manager - Transformation Banking Used the software for: 2+ years ### "Great Automation Solution for Digital Businesses" February 22, 2023 5.0 We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world. Pros The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers. Cons Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily. Review Source AJ Abhinav J. Developer Information Technology and Services Used the software for: 1-2 years ### "Powerful tool that gives control over WhatsApp" June 18, 2022 5.0 it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots. Pros 360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers. Cons 360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities. Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/) Review Source sK shlomi K. ceo Telecommunications Used the software for: 1-2 years ### "An innovative and excellent company" March 6, 2023 5.0 Easy and simple, I manage the customers in one place Pros Excellent support, innovation.Technological advance, speed of response and stability Cons Facebook's authentication is inconvenient with many glitches Review Source PO Peter O. CTO Retail Used the software for: Less than 6 months ### "Horrible customer service and business policies" December 13, 2023 1.0 really, really bad. When they don't feel like it, they just stop responding to customer support messages. Pros It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. Cons customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". I really have never seen anything like this. Please avoid if you are looking for a reliable provider. Review Source AB Antonio B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "They are offering a landing page with a scam" August 5, 2022 1.0 I had the problem i mentioned before with their \[SENSITIVE CONTENT\] option, and what they told me its that they can not give it back to me, and that i can not cancel it until september because of their terms and conditions, so i will have to pay 200€ before i can leave it. Its a landing page they did to catch people and get their money. If i could put captures i would as i have the support ticket with their answers telling me all of this. Pros I am sorry, but nothing because of the big trouble i had with them. Cons \- Too expensive 99/monthly, there are a lot of other options at \[SENSITIVE CONTENT\] per month. - Landing page with an offer that says \[SENSITIVE CONTENT\] , but its not true, when you pay the \[SENSITIVE CONTENT\], it takes \[SENSITIVE CONTENT\] from your bank account and it says you have 15 days to try it, not 30 days. Review Source Response from 360dialog September 26, 2022 Hello Antonio, sorry you had a bad experience with 360dialog. Please send us your email address so we can manage a refund to your account. It would be very helpful if you can send us the phone number you've used with 360dialog or ticket support numbers this can help our finance team look into the matter closely. AA Anish A. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "360dialog - Official WhatsApp Business API provider" February 4, 2023 4.0 360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts. Pros 360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form. Cons 360dialog user interface could have been better will need some time to get used to it. Review Source EW Etienne W. Software Developer Automotive Used the software for: Less than 6 months ### "Great WhatsApp integration platform." July 5, 2023 5.0 Great experience! The support team is always there to help out when you need them, and the docs are great. Pros The integration with 360Dialog was pretty straightforward. The only caveats were that Meta makes their APIs hard to use, but with 360Dialog's APIs, it became a lot simpler. The documentation is also top-shelf! Cons 360Dialog has amazing API documentation. I just wish that their Partner documentation would link to their API docs... Review Source VR Verified Reviewer CTO Internet Used the software for: 6-12 months ### "Mal soporte al cliente y letras chicas para darse de baja" August 31, 2022 1.0 Muy muy mal, servicio al cliente es muy malo, para darse de baja tienen legras chicas que te obligan a pagar un mes más, adicionalmente la plataforma para darse de baja tiene "bugs" y el día de hoy me cobraron 3 veces el valor de lo que era mi suscripción y desde julio intento darme de baja y aún no he podido. Y el soporte al cliente pesimo. Pros Bueno el servicio mientras lo use, fácil de integrar. Pero para dejar de usarlo está siendo un dolor de cabeza. Cons El soporte al cliente es muy malo. Llevó 2 meses tratando de darme de baja del servicio y aún no logro hacerlo, deje de usar el servicio y por un error de sistema aun no se procesa mi baja y siguen cobrandome. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing 360dialog En ese momento no era posible integrarse directo con Whatsapp Business API Review Source FR Fenil R. Software Engineer Information Services Used the software for: 1-2 years ### "360dialog review" February 20, 2023 4.0 360dialog helps us to onboarding Official WhatsApp Account within minutes using the embedded signup form Pros 360dialog is one of the leading WhatsApp Business API providing platform and their API support is very good. Cons 360dialog's UI isn't that good compared to its competitors Review Source RS Rohan S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Amazing Service" February 14, 2023 5.0 Pros The ease of setup, speed of resolutions, price Cons The payment module can be improved a bit. 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