--- title: "QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuickBooks Payroll the right Payroll solution for you? Explore 997 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174981/QuickBooks/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- QuickBooks Payroll 4.5 (997) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of QuickBooks Payroll Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews SA Suman A Owner,Bookkeeper,TaxPreparerAccounting, Self-employedUsed the software for: Less than 6 months. “I like it's streamlined Financial integration and this eliminates manual data entry and ensures our general ledger is always up to date.“ June 4, 2026 fc fannie c EstimatorElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “I also cannot increase the font size when I need to read descriptions, which can be frustrating.“ June 20, 2026 Brendan R Workshop ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It’s intuitive once you have it set up, and it really simplifies the administrative burden of running a small business. While there’s a learning curve and support could be more responsive, the time I save on manual payroll tasks makes it well worth the investment.“ June 26, 2026 RL Robert L OwnerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: Less than 6 months. “There can be occasional bugs, delays, or confusion when trying to fix issues, and customer support is one area that could be improved.“ May 22, 2026 RL Robert L OwnerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that it keeps employee pay, deductions, tax information, pay stubs, and business records organized.“ May 22, 2026 SF Sarah F Director of Human Resources and PayrollAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “I noticed that the software doesn't calculate Simple IRA deductions as it should for pre-tax deductions and I have to manually calculate and change on each payroll.“ April 6, 2025 Brendan R Workshop ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “QuickBooks Payroll has been a reliable backbone for managing our employee payments, tax compliance, and pay stubs.“ June 26, 2026 Alvin W OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “My client has had to turn of automatic payroll features because he can't afford to give Intuit his money for 6 weeks at a time.“ January 24, 2026 ## Showing most helpful reviews Showing 1-25 of 997 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brendan R. Workshop Manager Computer Software Used the software for: 2+ years ### "Seamless, automated payroll that saves significant time" June 26, 2026 5.0 QuickBooks Payroll has been a reliable backbone for managing our employee payments, tax compliance, and pay stubs. It’s intuitive once you have it set up, and it really simplifies the administrative burden of running a small business. While there’s a learning curve and support could be more responsive, the time I save on manual payroll tasks makes it well worth the investment. Pros The biggest advantage is how seamlessly it integrates with the rest of QuickBooks; having our accounting and payroll in one system saves so much time and reduces data entry errors. The automation for tax calculations and filings is also a major relief—it’s very efficient for staying compliant without needing to be a payroll expert. Cons The customer support can be frustrating when you run into a specific, tricky issue, as wait times can be long. Additionally, while the core features are great, the pricing can start to feel expensive as your team grows and you need to add more employees or advanced reporting features. Review Source cA cyndy A. CEO Consumer Services Used the software for: Less than 6 months ### "Time Saved" May 19, 2025 5.0 QuickBooks has been a reliable and comprehensive tool for managing business finances. From invoicing and tracking expenses to preparing for tax time, it streamlines many of the tasks that used to take hours. While the pricing can increase with add-ons, the time saved and overall functionality make it a worthwhile investment for growing businesses Pros Create and send professional invoices Accept online payments (credit card, ACH, etc.) Set up automatic reminders and recurring invoices Cons The way that everything costs extra and really starts to add up. For example: features like Payroll, Time Tracking, and Inventory Management are not included in base plans. Annual price increases — Intuit often raises subscription prices, especially for QuickBooks Online and QuickBooks Desktop. Multiple users = higher cost — Want to add more than one team member? That’s often an extra fee. Support access is tiered — Priority customer support is only included in higher-priced plans. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing QuickBooks Payroll Because I am a small business owner, "Time is Money." Review Source LM Linda M. Senior Manager Accounting Used the software for: 2+ years ### "QB Payroll" June 6, 2026 2.0 I am a CPA and have been using QuickBooks since 1999, I have been supporting clients since then with both QBD and QBO. Pros The only thing I like is that I can access my client's payroll easily, other than that, it is terrible and I do not recommend it. Cons Hard to navigate the screens, Intuit has taken complete control over payroll, can't make adjustments when needed, Inuit sets up unneeded payroll items automatically, support is terrible and takes too long for corrections, support does not understand the payroll tax rules Review Source SF Shani F. Smart home system Accounting Used the software for: 1-2 years ### "The best way to create an invoice " July 31, 2025 5.0 I am very satisfied with the software, the best way to prepare invoices and receive the money is through the software, it is also convenient for the customer. Pros Anyone looking for the easiest way to prepare invoices should download this software. It's simple, smart, and easy to use. Cons What I like most is that you can integrate with other software like: d-tools. It helps organize the work, quotes, and conversion to invoices. Alternatives considered [D-Tools Cloud](https://www.capterra.com/p/10011460/D-Tools-Cloud/) Reason for choosing QuickBooks Payroll Preparing invoices for price quotes. Helps calculate salaries and receive profits Review Source SF Sarah F. Director of Human Resources and Payroll Accounting Used the software for: 2+ years ### "QBO is the way to go!" April 6, 2025 5.0 Overall, my experiences have been good. Anytime I need assistance, chat support has almost always proven to be the way to go. Pros I love the ability to automate payroll for set hourly and salary employees. I also appreciate the ability to automate payroll tax accruals for filing and payments. Cons I noticed that the software doesn't calculate Simple IRA deductions as it should for pre-tax deductions and I have to manually calculate and change on each payroll. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing QuickBooks Payroll SurePayroll was not user friendly, the customer support is horrible, and there is a lack of available reports. Review Source Tanya D. President Retail Used the software for: 2+ years ### "Great Program" July 13, 2026 5.0 Overall it is amazing for helping us process our payroll and coming up with the amount of money we have to take off and taxes that need to be paid. Pros We love that it deals with coming up with pay cheque amounts, removing all the taxes that need to be taken off and puts together what we owe to the government for payrolls taxes. Cons We are not a fan that the pricing keeps going up very regularily and it's generally quite a bit of an increase each time. Review Source fC fannie C. Estimator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Budget estimator " June 20, 2026 5.0 “Overall, QuickBooks is helpful for small business owners to store and keep track of their business data. Pros QuickBooks is a very popular software program for small businesses. It helps companies organize, manage, and track their financial data efficiently. Cons However, QuickBooks is prone to mistakes, and it can be difficult to edit information. I also cannot increase the font size when I need to read descriptions, which can be frustrating. Review Source Taquina D. Managing Partner Management Consulting Used the software for: 2+ years ### "Eases the tension or intimidation of payroll" April 15, 2026 5.0 QuickBooks Payroll takes out the hassle of dealing with the nuisances of payroll. It is easy for individuals who may feel intimidated to handle payroll or banking. It is user friendly and anyone can use it. Pros As a business owner it was important to be able to pay my contractors in an efficient, professional but also convenient way. QuickBooks Payroll allowed me to onboard new contractors while being able to keep track of my current contractors. It was easy to set up banking information from my institution and also for contractors who did direct deposit. Cons QuickBooks is extremely efficient. As a business owner paying bills and contractors (staff) is my top priority and this software checked all the boxes. Review Source BA Brendan A. President Retail Used the software for: 1-2 years ### "QuickBooks payroll review" July 3, 2026 5.0 We have been using QuickBooks payroll for two years now and it has been an easy simple way for me to process our payroll. Pros Easy to use and integrates into my time clock with ConnectTeam, which makes payroll quick and easy. It has been consistent and on time. Cons Nothing in particular, but I do with it had Global Payments integration also. Besides that I don’t have any complaints Review Source Bryan J. Virus Handler Aviation & Aerospace Used the software for: Less than 6 months ### "Quickbooks Review" January 7, 2026 5.0 It was great and I was able to pay all of my employees with ease. Quickbooks worked hand in hand with my small business. Pros It helped streamlined my payroll for my employees in an easy manner to understand. I loved how the spreedsheets worked and was able to calculate monetary amounts. Cons I wish it would of costed less money to buy the software than what I had to pay to get it, but after I used it once I knew it was for me. Review Source JB Jacob B. Manager of Account and Human Resources E-Learning Used the software for: 6-12 months ### "QuickBooks Payroll is easy to use and worth the money!!" March 9, 2026 5.0 It has been very smooth and easy. I would definitely recommend QuickBooks Payroll to anyone who is looking for an easy payroll system that helps file all the taxes and keep track of everything. I utilize the download option so I can keep using QuickBooks Desktop. Pros We have been using QuickBooks Online Payroll for over 9 years at this point. It is simplistic and easy to use. They are consistently adding new features and options that come with no additional cost. They make it easy to see what taxes will be taken out and have great customer support. They utilize a system that keeps the employee informed where they can easily get pay stubs. They are quick to fix any bugs or issues. Cons I don't have anything I dislike. It is an easy program to use. They are usually a few steps in front of me so I can every really suggest anything they need to add. Review Source YB YURI B. HR Accounting Used the software for: 2+ years ### "QUICKBOOKS PAYROLL" March 9, 2026 5.0 I LOVE USING ALL QUICKBOOKS SYSTEMS THEY ARE SO SIMPLE TO USE AND IT IS THE BEST TO NEW BUSINESSES TO USE. Pros THE PROS OF QUICKBOOKS PAYROLL IS THAT IT IS EASY TO USE FOR ANYONE USING QUICKBOOKS. QUICKBOOKS IT SELF IS AN EASY SYSTEM TO USE. Cons THE CONS OF THIS SYSTEM IS THAT ITS NOT THE SAME AS OTHER PAYROLL SYSTEMS. THIS IS A MUCH EASIER SYSTEM TO USE. Review Source ANDREY V. CEO Marketing and Advertising Used the software for: 2+ years ### "Well Worth It" November 5, 2025 5.0 Pros Quickbooks ecosystem is a must have for all around financial management, having payroll sync with everything else helps so much when tax season comes around. Cons I don't have much to complain about except price, but you get what you pay for and its worth really every penny. Review Source TR Tina R. Office Assistiant Construction Used the software for: 2+ years ### "Basic satisfaction" September 11, 2025 5.0 Overall a good experiences the occasional hiccup put hiccups happen in life. So, no real complaints other than repeating ones self on the repeat calls. Pros Pros I like most about QuickBooks Payroll would include Security, Value for Money, Customer Support. Cons Cons I like least about QuickBooks Payroll is what seems to be lack of communication within there call CENTERS s we get repeat calls over and OVER. Review Source SL Stephanie L. Office Manager Construction Used the software for: 2+ years ### "Great product!" February 13, 2026 5.0 Pros Very affordable. When we have issues, customer support is great to work with. The system is easy to use. Review Source DR David R. Dive Operation Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Streamlined payroll for seasonal dive crews" August 29, 2025 5.0 Payroll operations were more reliable, and crew payments arrived on time without manual entry, reducing finance burden in peak season. Pros Pay stubs and direct deposits are seamless, and banking sync eliminates admin time during busy payroll runs. New employee setup wizards are a snap to onboard new staff. Cons Occasionally glitches with tax form updates and customer support to fix critical payroll problems take their time. Review Source DM Daniel M. Ceo Construction Used the software for: 1-2 years ### "Quickbooks payroll is proper" August 8, 2025 5.0 The cost is a little higher than a lot of payroll providing programs but in the end it was all worth it and I will use it next year. Pros It works seamlessly with QuickBooks accounting software, making it easier to manage both payroll and finances in one place. And tax filing, I love that I don’t have to add all employees records one by one Cons I’ve only experienced a couple glitches using the app. Sometimes it crashes but it’s no big deal, it happens rarely Review Source TG Tamara G. Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Improvement, very organized and useful" December 7, 2025 5.0 After training, it took some time to be able to effectively evaluate and notice the improvement that it represents when managing HR and specifically, payroll management. Pros Payroll management is well organized and structured by the use of this software, shows clearly pending tasks and timeframes for them. Cons It took some time and training to get familiarized with the features and effectively evaluate it's value and its multiple features and uses. Video tutorials helped a lot. Review Source Sheyan J. Associate Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "Great software" August 15, 2025 5.0 Pros Quickbooks is a very user friendly software that allows our small company to be able to organize payroll and even have volunteers help with. Cons Though also could be considered a pro, the software has frequent updates, and so requires constant updates to processes and procedures. Review Source MS MItch S. Owner Accounting Used the software for: 1-2 years ### "Ease of use is great, not great at explaining what's happening" January 29, 2026 4.0 Overall, it's a good product that integrates well with their accounting software. It's easy to use, but not intuitive and hard to work with if you have to change something. Pros It makes it super easy to use, even filing quarterly and annual reports automatically without any input from the owner. Cons The downside is that it does a lot of things automatically, even if they aren't correct. It can be hard for new business owners to understand what's happening in the background for them. Review Source LT Lubais T. Accountant Retail Used the software for: 6-12 months ### "Quicky quick book" October 4, 2025 5.0 The overall user experience with QuickBooks Payroll is often described as excellent for its core functionality and integration, but frustrating when issues arise due to poor customer support Pros Good value if you are already a QuickBooks Online accounting user. The price becomes less competitive as your employee count and complexity increase Cons the biggest drawback of QuickBooks Payroll is the poor quality and accessibility of its Customer Support. While the software excels with its seamless integration into QuickBooks accounting, users frequently report frustration with extremely long hold times and being transferred between agents who often lack the specialized knowledge to resolve complex tax or payroll errors, which can be critical for a financial service. Review Source RA Rania A. Bookkeeping Accounting Used the software for: 2+ years ### "Old fashioned" September 15, 2025 4.0 Pros I like that it is reliable. This is an old fashion way of performing payroll. Through QuickBooks desktop payroll we were able to schedule our liability payments as well. I like that you would be able to see everything in one place, but I would not be able to be sure that it went through. Cons I don't like the fact that is very rigid, and that is not easy to change payroll from direct deposit to check. Sometimes my clients would be hard-pressed for payroll that period. And would want to do check payment stead of direct deposit payment. Review Source CB Carol B. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Quickbooks payroll overs an inexpensive accurate way to prepare payroll " April 22, 2025 5.0 My overall experience has been positive and customer service is quick and doesn't leave you without a reply. Pros The Quickbooks payroll is extremely user friendly and reports are easy to understand Cons I don't have any issues at the moment regarding Quickbooks payroll Review Source JH Junaid H. CEO Furniture Used the software for: 6-12 months ### "Deliverd Quickbooks Payroll" May 30, 2025 5.0 It worked excellent with payroll management. It allows for complex tax brackets and calculations. I would hughly recommend for someone who is looking for an easy payroll management software. Pros It seamlessly integrated with Quickbooks Online. Taxes were accounted for in the payroll as well. Can easily track hours and access records. Cons There is a heafty annual cost for full accessibility of all the features. I found that the inteface was not so user friendly though. Review Source KC Kris C. Executive Administrative Assistant Mental Health Care Used the software for: 2+ years ### "Ease and worry free" May 13, 2025 5.0 Very easy to set up and I love that they pay the taxes automatically. All the auto generated things are wonderful. Makes it worry free. Pros The ease of set up. Love that they make the taxes auto to be paid. Able to create new employees with simplicity. Cons Not being able to get rid of some things. Sometimes the help is not very friendly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.