# QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuickBooks Payroll the right Payroll solution for you? Explore 981 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (981) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QuickBooks Payroll Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DM Daniel M CeoConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “It works seamlessly with QuickBooks accounting software, making it easier to manage both payroll and finances in one place. And tax filing, I love that I don’t have to add all employees records one by one“ August 8, 2025 Alvin W OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “My client has had to turn of automatic payroll features because he can't afford to give Intuit his money for 6 weeks at a time.“ January 24, 2026 JI Jess I ControllerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The larger our company became we had to transition to something more substantial to handle Out of state Payrolls and Certified Payrolls. But for smaller companies - Works just fine.“ March 18, 2026 SF Sarah F Director of Human Resources and PayrollAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “I noticed that the software doesn't calculate Simple IRA deductions as it should for pre-tax deductions and I have to manually calculate and change on each payroll.“ April 6, 2025 FE FREDDIE E managerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “very easy manage at your finger tips good for taxes and basic bookkeeping and Tracks income, expenses, and profit automatically“ March 27, 2026 LW Landon W AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Customer support felt impersonal and slow. When something went wrong, it often seemed like we were just another number in line, and getting a clear resolution took more effort than it should have.“ November 24, 2025 JD Jesse D Co-FounderMedia Production, 2 - 10 employeesUsed the software for: 6-12 months. “Accurate and efficient payroll generation and management, ease of automated pre-tax deductions, expense reimbursement, tax calculations and filing.“ January 9, 2025 ca cyndy a CEOConsumer Services, Self-employedUsed the software for: Less than 6 months. “For example: features like Payroll, Time Tracking, and Inventory Management are not included in base plans.“ May 19, 2025 ## Showing most helpful reviews Showing 1-25 of 981 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use samantha A. HR ADMIN PROJECT ENGINEER Construction Used the software for: 2+ years ### "Best Small Business Tool " July 24, 2025 5.0 QuickBooks Payroll is easy to use and helps me manage our payroll with no trouble. Our company is small, so for the time being, we still use paper for the checks and pay stubs. The great thing is that we are in the process of switching everything to being digital. Overall, this software is great. The software is secure, and the set up is straightforward. I can clearly see how much money is going out weekly. Pros We love how simple it is. This was the first payroll app I've ever used and I didn't have any trouble picking it up. It also made it easy to get my employees setup and paid. Cons On occasion we do run into a problem where the taxes are not being taken out. This has only happened once but quickbooks support team was fast and extremely helpful, which helped us get the issue resolved. Review Source cA cyndy A. CEO Consumer Services Used the software for: Less than 6 months ### "Time Saved" May 19, 2025 5.0 QuickBooks has been a reliable and comprehensive tool for managing business finances. From invoicing and tracking expenses to preparing for tax time, it streamlines many of the tasks that used to take hours. While the pricing can increase with add-ons, the time saved and overall functionality make it a worthwhile investment for growing businesses Pros Create and send professional invoices Accept online payments (credit card, ACH, etc.) Set up automatic reminders and recurring invoices Cons The way that everything costs extra and really starts to add up. For example: features like Payroll, Time Tracking, and Inventory Management are not included in base plans. Annual price increases — Intuit often raises subscription prices, especially for QuickBooks Online and QuickBooks Desktop. Multiple users = higher cost — Want to add more than one team member? That’s often an extra fee. Support access is tiered — Priority customer support is only included in higher-priced plans. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing QuickBooks Payroll Because I am a small business owner, "Time is Money." Review Source FE FREDDIE E. manager Automotive Used the software for: 6-12 months ### "good for small business" March 27, 2026 5.0 Pros very easy manage at your finger tips good for taxes and basic bookkeeping and Tracks income, expenses, and profit automatically Cons Reports aren’t always simple to read and Hard to track true profit per vehicle or deal Custom reports require setup Review Source Linda M. M. Director Accounting Used the software for: 2+ years ### "QuickBooks Payroll" July 27, 2025 3.0 The support for QuickBooks Payroll is terrible. It takes forever to get anything corrected. I end up finding a work around or fix returns myself when needed to avoid support as much as possible. Pros The software is easy to access for my clients and direct deposit works well. I like that it is integrated with the accounting sotware so no double entry. Cons The online software does not allow you to make changes as needed. As a CPA, I am well versed in payroll and understand the implications of any changes I make. I should be allowed to make changes as needed, the sameway I can in QuickBooks Desktop. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing QuickBooks Payroll Client chose the software they wanted to use Review Source VR Verified Reviewer Accountant Accounting Used the software for: 2+ years ### "Quickbooks Payroll the best for Small,Medium Company" February 13, 2026 5.0 QuickBooks Payroll is the first software that I used. Although I dont have a formal training but I became expert using this software. I trained some of my co worker for this software. Pros This is friendly user accounting software. I like this very much. Very easy to learn even no background in Accounting. Cons You can edit even the reports are already done. You should put all data and give more time. I dont want use quickbooks if my computer is MAC. Review Source SF Shani F. Smart home system Accounting Used the software for: 1-2 years ### "The best way to create an invoice " July 31, 2025 5.0 I am very satisfied with the software, the best way to prepare invoices and receive the money is through the software, it is also convenient for the customer. Pros Anyone looking for the easiest way to prepare invoices should download this software. It's simple, smart, and easy to use. Cons What I like most is that you can integrate with other software like: d-tools. It helps organize the work, quotes, and conversion to invoices. Alternatives considered [D-Tools Cloud](https://www.capterra.com/p/10011460/D-Tools-Cloud/) Reason for choosing QuickBooks Payroll Preparing invoices for price quotes. Helps calculate salaries and receive profits Review Source SF Sarah F. Director of Human Resources and Payroll Accounting Used the software for: 2+ years ### "QBO is the way to go!" April 6, 2025 5.0 Overall, my experiences have been good. Anytime I need assistance, chat support has almost always proven to be the way to go. Pros I love the ability to automate payroll for set hourly and salary employees. I also appreciate the ability to automate payroll tax accruals for filing and payments. Cons I noticed that the software doesn't calculate Simple IRA deductions as it should for pre-tax deductions and I have to manually calculate and change on each payroll. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing QuickBooks Payroll SurePayroll was not user friendly, the customer support is horrible, and there is a lack of available reports. Review Source Rami K. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Professional Services" April 19, 2026 5.0 Pros Accuracy. Professional Service. Customer Support. Security. Money Management. Value For The Money. Recommend . Review Source PK Priya K. Controller Banking Used the software for: I used a free trial ### "User friendly software" April 8, 2026 5.0 Highly recommended software and very user-friendly. Its a good payroll processing software and easy to use and learn. Pros The customer support is very helpful and awesome. They always solve an issue. It is very secure and a reliable software. Pay stubs are readily available online to access. Payroll processing is very user friendly. Very few bugs and issues are encountered during payroll processing. It is a good software for value of money and the quality you get in using this software. You will have peace of mind. Highly recommended. Cons Sometimes there are updates and it may interfere with payroll processing. But these are easy fixes. And sometimes just refreshing the software solves the issues. Review Source Nicola T. Vocal Coach Music Used the software for: I used a free trial ### "Great app." April 6, 2026 4.0 Pros I liked that I could do all my payroll on the one application without having to use another application. Cons It could be a little confusing to get used to initially but once you get the hang of it it is great. Review Source CO Chris O. President Information Technology and Services Used the software for: 2+ years ### "AVOID at all costs" October 25, 2024 1.0 I had an issue arise in May of 2024. I promptly contacted support and was told it would be fixed. It was not. The problem remained through September of 2024, despite over a dozen conversation I had with their support team. I ultimately canceled my subscription and hired a local payroll company instead. Pros QuickBooks Payroll was fine until I needed support. At that point, it was cumbersome and frustrating to deal with agent after agent over multiple tickets and months to address the issue, which was never ultimately resolved. Cons Their support is completely lacking. If you need any level of professional service, work with a payroll company directly. I literally spend hours of my time talking and chatting with their support to address what they described as a "software issue" with my account. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing QuickBooks Payroll It appeared to be easy to use and similar cost as a local payroll company. Review Source BS Brandi S. Manager Construction Used the software for: 1-2 years ### "QuickBooks Payroll-Paying your employees made easy" September 26, 2025 4.0 The experience has been good and the ease of use and the low cost makes it a great software for the beginner or the advanced user. Pros QuickBooks offers an easy to use payroll software that does not cost a fortune and is very easy to set up and use. Cons I have no complaints at this time as everything suits our needs and handles what we need to get accomplished. Review Source TR Tina R. Office Assistiant Construction Used the software for: 2+ years ### "Basic satisfaction" September 11, 2025 5.0 Overall a good experiences the occasional hiccup put hiccups happen in life. So, no real complaints other than repeating ones self on the repeat calls. Pros Pros I like most about QuickBooks Payroll would include Security, Value for Money, Customer Support. Cons Cons I like least about QuickBooks Payroll is what seems to be lack of communication within there call CENTERS s we get repeat calls over and OVER. Review Source DR David R. Dive Operation Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Streamlined payroll for seasonal dive crews" August 29, 2025 5.0 Payroll operations were more reliable, and crew payments arrived on time without manual entry, reducing finance burden in peak season. Pros Pay stubs and direct deposits are seamless, and banking sync eliminates admin time during busy payroll runs. New employee setup wizards are a snap to onboard new staff. Cons Occasionally glitches with tax form updates and customer support to fix critical payroll problems take their time. Review Source RD Raegan D. Owner, Accountant Accounting Used the software for: 2+ years ### "A Great Option for Small Businesses" November 17, 2025 5.0 I'm overall very pleased with my experience. I haven't incurred any real issues with the software. I've had to call support just a few times with minor questions or concerns but was always met with a resolution. Pros I love having payroll within the accounting system so all the data flows so seamlessly. I'm also a big fan of QuickBooks Payroll autofiling and autopaying the payroll taxes. This takes a huge burden off the small business staff. Cons The biggest con is the cost. For my client's with a large headcount, it makes it too expensive to use QuickBooks Payroll. I wish discounts were offered based on staff size. Review Source DM Daniel M. Ceo Construction Used the software for: 1-2 years ### "Quickbooks payroll is proper" August 8, 2025 5.0 The cost is a little higher than a lot of payroll providing programs but in the end it was all worth it and I will use it next year. Pros It works seamlessly with QuickBooks accounting software, making it easier to manage both payroll and finances in one place. And tax filing, I love that I don’t have to add all employees records one by one Cons I’ve only experienced a couple glitches using the app. Sometimes it crashes but it’s no big deal, it happens rarely Review Source AE Angelina E. Clerical Construction Used the software for: 2+ years ### "Angelina's review " May 8, 2025 5.0 My experience has been great with QuickBooks Payroll. We use it daily, which I believe makes all the difference. Pros QuickBooks Payroll has been a system we've used at our company for many years. It's easy and offers a good experience when running payroll. Cons Sometimes the file runs a little slow. With that being said, it's nowhere near a big enough con for us to stop using it. Review Source CB Carol B. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Quickbooks payroll overs an inexpensive accurate way to prepare payroll " April 22, 2025 5.0 My overall experience has been positive and customer service is quick and doesn't leave you without a reply. Pros The Quickbooks payroll is extremely user friendly and reports are easy to understand Cons I don't have any issues at the moment regarding Quickbooks payroll Review Source CJ Cassandra J. Electrical engineer Education Management Used the software for: 1-2 years ### "Payroll quick master " November 13, 2025 5.0 My overall experience with QuickBooks payroll is that it's great to send payments to staff and it identified in a great way Pros What I like most about QuickBooks payroll is how is so easy to schedule payments to employees directly to their account accordingly Cons Nothing I like least this payroll platform is so great to use for payments and scheduling payments very well Review Source SG Serah G. RBT Mental Health Care Used the software for: 6-12 months ### "My company made the switch" September 9, 2025 3.0 Overall it was efficient for easy acesss but a nightmare for billing. I know it was a nightmare because my employers billing department has to eventually switch payroll companies and we got physical checks for about 2 months during the transition. Pros I used to be on a Quickbooks Payroll by an employer and what I liked the most was that I was able to quickly access and view my pay stabs a couple days prior to actual pay day so I was able to achieve money management with easy projection. Cons What I liked least about QuickBooks was bugs and issues that the billing department encountered with processing bi-weekly pay roll, it was even worse with cut-off times, deadlines and holidays. Review Source JH Junaid H. CEO Furniture Used the software for: 6-12 months ### "Deliverd Quickbooks Payroll" May 30, 2025 5.0 It worked excellent with payroll management. It allows for complex tax brackets and calculations. I would hughly recommend for someone who is looking for an easy payroll management software. Pros It seamlessly integrated with Quickbooks Online. Taxes were accounted for in the payroll as well. Can easily track hours and access records. Cons There is a heafty annual cost for full accessibility of all the features. I found that the inteface was not so user friendly though. Review Source MS MItch S. Owner Accounting Used the software for: 1-2 years ### "Ease of use is great, not great at explaining what's happening" January 29, 2026 4.0 Overall, it's a good product that integrates well with their accounting software. It's easy to use, but not intuitive and hard to work with if you have to change something. Pros It makes it super easy to use, even filing quarterly and annual reports automatically without any input from the owner. Cons The downside is that it does a lot of things automatically, even if they aren't correct. It can be hard for new business owners to understand what's happening in the background for them. Review Source SB Stephanie B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "QuickBooks so easy to use! " April 9, 2025 5.0 It has been great! The ease of use is by far the biggest compliment. Pros QuickBooks is extremely user friendly. I also enjoyed being able to easily interact with a person on their helpline when needed for questions. Cons I really don’t have any negative comments. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Must Need for Payroll" April 23, 2025 5.0 I have to say this payroll software makes my staff payrolls just so effortless and easy to do. Pros being able to just input all my hours and numbers and all the hard work is taken care of by Quickbooks Cons Before I had some issues but the software got an update about a year ago and it fixed my issues. Smooth Sailing now Review Source OW Orrin W. Optical Manager Medical Practice Used the software for: 2+ years ### "QuickBooks Payroll Review" January 15, 2025 5.0 QuickBooks Payroll has taken the stress of getting payroll together. I would highly recommend it. Pros It makes our payroll stress free. It is very easy to use. Cons I can't think of a con. We have had only success with it. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.