# Page 11 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is QuickBooks Payroll the right Payroll solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (983) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 251-275 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tumelo M. Admin Accounting Used the software for: 6-12 months ### "It saves me alot of time" March 4, 2023 5.0 What our company has experienced in the past was expense tracking and data migration but since we moved to this software ut has been a good year, wish we had it soon.it is truly life changing Pros Expense tracker on this wonderful because my company once had a bad report of expediture for a while but since usince this there's never been any problems.Invoicing is quick an easy saves alot of time because we have a lot of clients so is saves us both time and money. Cons In the past 8 months I have used this software my work performance has improved,all the features are up to standard from my experience I wouldn't change or improve a single thing,it has made me thrive. Review Source TR Tehya R. Payroll provider Accounting Used the software for: 1-2 years ### "Payroll isn't that hard " August 5, 2022 5.0 Pros Easy to setup next day direct deposit! Auto filing for tax forms and payments is a super great feature. Cons They're currently blocking po box addresses for employees and I live in Alaska where some places just don't have mail service. Review Source BK Bex K. Director of Donor Development Non-Profit Organization Management Used the software for: 2+ years ### "QuickBooks Payroll: Our Tool for Salaries" April 9, 2021 5.0 Overally, QuickBooks Payroll helps our small organization operate smoothly and we have very few complaints about the system. Pros QuickBooks makes it easy to quick do payroll on a biweekly basis. It is fairly easy to create employee profiles that we can quickly use to write checks or direct deposit salaries. Cons We rarely use the more advanced features on QuickBooks Payroll, such as tracking timesheets and attendance. These tools might be useful but we have found the onboarding too complicated and not worth the investment of time to switch from our current system. Review Source Paige T. Payroll Admin Environmental Services Used the software for: 1-2 years ### "It's good, a little expensive" January 15, 2023 5.0 It works well, nothing wrong with the software itself. It's just slightly expensive. Pros Quickbooks takes care of all my tax calculations. It's easy to use because I also use QuickBooks desktop, so it was nice to have everything on one piece of software. Cons I wish it would import from different software and not just QuickBooks Time. Also, I have to manually send in some of my end-of-year tax forms, I wish it would send this all automatically. Review Source VR Verified Reviewer Electrical Engineer Automotive Used the software for: 2+ years ### "Quickbooks Review" December 10, 2019 5.0 My experience with QuickBooks Payroll has been great. I can view paychecks at any time and also see the money i am about to get in the salary and also see the days i am getting paid for. Pros It's a great software to view your paychecks and tax forms. You can create an account and you can view your paychecks for any time range and also the total amount delivered to your bank in that particular paycheck and till the present time. You can also download any paycheck at anytime and also change your bank information. You can also see the number of days you are getting paid for. Cons Your company/organisation you work for, creates your account and enters data on the site. You can just view your paychecks and edit tax related information. Review Source YE Yvette E. Single member LLC Restaurants Used the software for: Less than 6 months ### "I should have switched sooner!" September 25, 2019 5.0 I have used Intuit full payroll for years and have been very pleased with them. It was a no brainer to convert from desktop and integrate full payroll with the online quickbooks. Now I can so everything within one program and have assess to my banking transactions! First thing I must say is if you are moving from desktop/intuit full payroll like me, then be ready to back off and let the teams do their jobs. Then dig in and learn the minor changes that are on the software. The customer service has been the best and very helpful! Pros I like that it is so accessible and easy. Having been a long time customer of Intuit payroll with my desktop quickbooks the integration of both together has made my life easier! Cons The process was more complicated and took longer than I anticipated. I expected my intuit full payroll service to quickly convert to the QBO full payroll. Clearly there are things I cannot see and did not know that took longer. Over all the transition has been very positive. This isn't really a "con" but I would advise future customers to make sure their desktop is completely up todate before they export, then set the desktop version aside and run with the online version. It will simplify your bookkeeping by hours!!! Review Source xB xena B. director Consumer Electronics Used the software for: 6-12 months ### "effortless book keeping" August 30, 2018 5.0 experience with payroll is really cool, the software actually calculate the holdings and make life easy for me, definitely a robo accountant that i don't have to pay a salary to. Over all experience : just love it and wish i had it from the beginning of my business. For new users, make use of support. Don't hesitate to call , ask questions , ask again if you have to they will walk you through it. Like i say be dumb and learn it . take the time to do so because the end result is amazing . knowing your finances is straight can save your life. aka....sleep well . Pros it keep track of your income and expenses by simply attaching your bank account. almost does your tax return. lol save a lot of time doing your data entry thus cost effective, no need for a special person to enter all your receipts etc keep correct info on all money related transaction and balance your check book , can keep your spending and saving on check. I can make adjustments by just looking at my balance sheet. almost cool for idiots to use. :) perfect Cons if i made a mistake and had to go hunting for the problem, but i can just call up support and let them know ( how stupid i was ) and they just fix it. so not really a con. for invoicing however , can take a little polishing up especially if i am doing an estimate and need to send it out, i must be extra cautious. Review Source GC Gregorio C. Principal Management Consulting Used the software for: 2+ years ### "Very Good Product for Most Situations (with certain reservations)" January 29, 2020 5.0 Generally, customer service is excellent. However, one client with a less-than-perfect record of NSF situations for direct deposit (two incidents in two years due to error, not fraud or deceit) has been severely (and in my opinion, unreasonably) penalized by the QB Payroll Risk Team. In both cases, the funds were supplied the same day, and the client paid a fine. The last incident was more than a year ago, and the risk team still requires that the client submit payroll five banking days before the direct deposit date. On weeks with Monday holidays, employees must wait until the following Tuesday to receive their pay. Of course, the remedy is to never, ever make mistakes with direct deposit funds. Pros QuickBooks Online and TSheets interface. Customer service and problem resolution are generally excellent, with well-trained and proficient agents taking calls or on chat. (See below for a specific situation description.) Cons QBO and TSheets do not track projects at any sub-level, such as task or milestone, so employee expenses allocated to projects require painful, manual Excel manipulation to bill clients based upon task or milestone accomplishments. Who ever heard of a project without tasks or milestones? Review Source VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "QuickBooks Payroll makes paying employees a breeze" March 12, 2019 5.0 QuickBooks payroll allows small business owners to accurately track taxes and file appropriately. I don't have to second guess if I'm doing my payroll correctly because I know QuickBooks has it covered. Pros I love the fact that it integrates with QuickBooks software. I've it with QuickBooks Desktop and QuickBooks Online and it makes running payroll easy. I've used both Enhanced and Full Service payroll. It's nice because it tells you when you need to file forms and how much you need to pay in to the local/state/fed agencies. It really takes the headache out of paying employees. Cons The set up is a little confusing at times, but QuickBooks has support for it. Just make sure you allow enough time to set it up. Review Source VR Vickey R. Accounting Firm Owner Used the software for: 2+ years ### "Would Not Recommend" February 15, 2019 3.0 The above issue was not the only issue I have had with this software/service. They have a good product, but they will not listen to users that have been complaining for years about their support and the difficulty of doing any edits without calling that support. Pros I like that it integrates with QBO. It is fast and easy to use. Being able to process payroll the day before is great too. Cons I do bookkeeping for churches and use classes to track funds/projects. You cannot assign a class to an employee yourself. You have to call support...which is usually a long wait. Which brings me to my biggest complaint. Some of their support is great, but many are NOT. I called to adjust a payroll period and the support Rep was very rude. I hung up thinking that was a waste of time, but WITHOUT my permission and knowledge she deleted the payroll I had already processed and when she processed it she overpaid an employee $10,000...which drained the church's bank account and cause multiple overdrafts. It took 3 months to clean it up and it was a nightmare! Will never use this payroll service again. Review Source MS Meghan S. CPA Accounting Used the software for: 2+ years ### "QuickBooks Payroll" June 21, 2023 3.0 I think there are better options for less money available to small business owners. The only good thing about QuickBooks payroll is that it integrates with QuickBooks. QuickBooks Desktop Payroll is not bad, but QuickBooks Online Payroll can be horrible if you have to do anything besides a basic payroll. Pros The only thing I like about QuickBooks Payroll is that it integrates with QuickBooks Online Cons The prices increase every single year, their customer service is AWFUL, and due to several errors I've seen before, I do not trust QBO payroll. I always recommend my clients that use it make sure to have a professional check their reporting every quarter before it's submitted. Review Source KS Kimberly S. Owner / Operator Consumer Electronics Used the software for: 2+ years ### "We've got this growing and learning together!" May 21, 2020 5.0 The service can be amazing! I would like to have the option of more power to make my own changes without the assistance of the Pros. Yes, the pros often save my butt but as an innovative entrepreneur I would still appreciate more "EUREKA" moments where I have the freedom to solve my own problems intuitively. Please simplify making changes to bank accounts and other simple controls. Set us up for success and set us free! : ) Pros Innovation is key! This service offers ways to stretch and grow your company. Cons The hard part is keeping up with the changes. I would like to have the option to keep things the way that I have learned and "freeze" my choices when the gears are flowing. Sometimes enough is actually enough. Old school can be enough. Reason for choosing QuickBooks Payroll Online ease and accessibility. Review Source NB Nicole B. Manager Retail Used the software for: 2+ years ### "Best overall payroll" August 29, 2021 5.0 Pros The whole experience is easy. Like payroll for dummies version of payroll. Anyone can use it for their company. Cons Nothing so far. I love intuit. I use them for all my payroll options Review Source LJ Lori J. Office Manager Construction Used the software for: 2+ years ### "Great potential!" April 22, 2019 4.0 When it's all working, it's great! Pros I use the Enhanced Payroll and it works really good. Keeps track of your payroll liabilities, and allows you to pay them online through Quick Books, which is great when it works. Cons We switched bank accounts, and it was a nightmare trying to switch all of the payroll direct deposit stuff over. In addition, someone in the office picked up the wrong state for withholding and unemployment and we still have't been able to get rid of it. Just like with Quick Books, if you have a problem and call customer service, plan on several hours with them. They are not quick and often transfer you around before you can finally find someone who can help. Review Source KP Kara P. Treasurer Aviation & Aerospace Used the software for: 2+ years ### "QuickBooks Full service Payroll" February 16, 2020 5.0 The service is great. I have used it since the first day our company opened. Last week I spoke to a payroll specialist, \[SENSITIVE CONTENT HIDDEN\] , regarding some payroll checks that I couldn't reconcile. She not only helped with that problem but stayed on the phone with me for almost an hour and a half and walked me through a ton of other bookkeeping problems I had. She was super friendly and her excitement made me feel good about Bookkeeping! I learned more from \[SENSITIVE CONTENT HIDDEN\] in a couple of hours than I have since I started using Quickbooks 3 years ago. The full service Payroll department is the best of all the Quickbooks services offered. Pros They handle everything Payroll related. The can share the screen with you and show you how to fix problems. Cons Sometimes takes a while to get someone on the phone. Review Source SS Sue S. Payroll specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not happy with Intuit's transition to Quickbooks Payroll" July 22, 2021 3.0 Right now QuickBooks payroll is causing me more problems than ever before. Intuit Full Service Payroll used to be the best product on the market. I haven't taken the time to see if there is something better than this inferior product they transitioned us to. Pros The best thing about Intuit is their customer support. I always get a quick call back and a knowledgeable, helpful person. Unfortunately, since the transition to this new software, I have had to call support more times in the past month than I did all last year. Each time, they have been extremely helpful but I used to be able to use the software without having to get assistance from their support. I resent having to spend the time calling support for what used to take me a couple minutes to do myself. Cons So much has changed, not for the better, with this new software. Intuit Full Service Payroll was a superior product and worth every cent. This new software costs more and is inferior in so many ways. I don't feel the new software is user friendly. Many of the features are hidden that used to be easy to access. Some features are gone that were necessary and many of the "improved" reports are lacking. I never understand when a company has a superior product and they retire it for a substandard replacement. Review Source SJ Summer J. Park manager Hospitality Used the software for: 6-12 months ### "Dixieland Park " October 26, 2023 5.0 Pros It is convenient to have the option for direct deposit. QB compares the last check to this one. I have the option to keep track of time, but I have only have one employee so I don't use it currently. Cons The only thing I don't like is that no matter how many times I set the payroll taxes to be quarterly. They still show up monthly and say that I am late for payment. Review Source GM Gethsun M. Supply Chain & Logistics Management Associate Oil & Energy Used the software for: 2+ years ### "QuickBooks Review" March 14, 2021 5.0 Quickbooks will make a great choice for a small-medium size business as an introductory software for managing purchases, accounting, and financials. Pros Customizable reports Pricing controls feature Real-time financial tools and advanced tools to manage employees & payments. Cons Absence of vital reports outside accounting & finance. Lack of industry & business-specific features like tracking/e-commerce and tracking Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Business Need Review Source KB Keirsten B. Customer Service Manager Internet Used the software for: 1-2 years ### "Quickbooks Payroll Services are not as easy as they seem." August 8, 2019 3.0 Payroll services make calculating deductions and taxes easy. Pros The software did accurately track the state and federal taxes. The direct deposits were always on time as long as the two day lead time was followed. Deductions and Contributions are easily added and taxed appropriately. Cons We started with the assisted payroll where intuit pays the state and federal taxes for you. We ended up downgrading to their enhanced payroll service with direct deposit instead due to payments being filed late and tax notices seeming to go unresolved for long periods of time. Customer support says it is 21 business days to resolve a tax notice or 8-10 weeks to file a wage and tax adjustment as well as very costly fees. We now save the money and trouble and pay the taxes on time ourselves. Reason for choosing QuickBooks Payroll We already had Quickbooks desktop software. Review Source KC Kelly C. Owner and COO Maritime Used the software for: Less than 6 months ### "QB Payroll for Small Business" November 23, 2023 5.0 So far, QB payroll has been easy to use and set up and makes my life easier. I'm spending much less time on paperwork now Pros I love the ease of creating the employees, entering their information or having them do it and then tracking their hours either daily or weekly. Approving their hours and completing payroll has been a breeze Cons So far, there is nothing that I dislike about QB Payroll Reason for choosing QuickBooks Payroll Ease of use and saving me time on paperwork and calculating Review Source DB Deana B. owner Construction Used the software for: 1-2 years ### "Bader Construction LLC" April 22, 2021 5.0 The benefits of having all my payroll in one place is priceless and my accountant uses the same programming so I can send reports easily. Pros ease of use and access to accounting profiles. Cons constant updates but not really a con just several updates monthly Reason for choosing QuickBooks Payroll accountant recommended quick books payroll Review Source bK bridgette K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Quick and Easy" May 15, 2022 5.0 Pros I love the navigation and user friendly set up of the website. The website is straight forward and easy to understand. I also like there is customer support via chat. Cons Sometimes there is a bit of a lag on the website when updating the bank used for payroll processing. Review Source AB Alex B. Finance Director Religious Institutions Used the software for: 2+ years ### "Easy to get up and running" January 8, 2023 5.0 Overall, I have been extremely satisfied with the product and our organization will continue to be a user. Pros I appreciate how easy it is to manage payroll using quickbooks. I also like that it is linked right in to our quickbooks online account to make bookkeeping easy. Very intuitive for someone that needs to manage payroll for a small or medium sized business and doesn't have a lot of expertise. Cons I think it would be better if you could get help on the automatic tax things it does. Sometimes it populates confusing errors. Review Source NN Norma N. Paralegal Legal Services Used the software for: 1-2 years ### "Perfect Product" January 2, 2022 5.0 My overall experience has been great. I can track my time, add holiday hours and PTO easily on my phone. Pros Great way to keep track of your hours, holidays and PTO. I can use the app to clock in and out and keep track of my daily and weekly hours. Cons There is nothing I dislike about this product. It is easy to use, user friendly and very efficient and accurate. Review Source Response from Intuit January 6, 2022 Thanks for being part of the QuickBooks family, Norma! It's fantastic hearing that QuickBooks Payroll has given you everything you need to manage your payroll quickly and easily. If you ever need assistance with your account or have questions, please feel free to reach out through the Help (?) icon > 'Contact Us' within your account, and we'd be glad to get you taken care of! We appreciate you writing a review! -Faith, The QuickBooks Team CC Cory C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Beware of Quickbooks incompetence! " December 8, 2022 1.0 Pros The service is fairly easy to use, but good luck if they decide not to make a payment for you Cons If I could give it zero stars, I would. They are the only payroll company that takes no responsibilty for the tax payments that they are supposed to make.In Q1 2021 they failed to make a payroll tax payment for no apparent reason. I was never notified until my accountant discovered the issue almost a year later. Fast forward to last week and I received a $1530 bill for penalties related to this issue. Quickbooks told me they have no responsibility. This is an awful business practice and I began using ADP because they state that they are responsible for any mistakes they make. Again, avoid Quickbooks at all costs. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.