# Page 11 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is QuickBooks Payroll the right Payroll solution for you? Explore 974 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (974) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 251-275 of 974 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "QuickBooks Payroll makes paying employees a breeze" March 12, 2019 5.0 QuickBooks payroll allows small business owners to accurately track taxes and file appropriately. I don't have to second guess if I'm doing my payroll correctly because I know QuickBooks has it covered. Pros I love the fact that it integrates with QuickBooks software. I've it with QuickBooks Desktop and QuickBooks Online and it makes running payroll easy. I've used both Enhanced and Full Service payroll. It's nice because it tells you when you need to file forms and how much you need to pay in to the local/state/fed agencies. It really takes the headache out of paying employees. Cons The set up is a little confusing at times, but QuickBooks has support for it. Just make sure you allow enough time to set it up. Review Source VR Vickey R. Accounting Firm Owner Used the software for: 2+ years ### "Would Not Recommend" February 15, 2019 3.0 The above issue was not the only issue I have had with this software/service. They have a good product, but they will not listen to users that have been complaining for years about their support and the difficulty of doing any edits without calling that support. Pros I like that it integrates with QBO. It is fast and easy to use. Being able to process payroll the day before is great too. Cons I do bookkeeping for churches and use classes to track funds/projects. You cannot assign a class to an employee yourself. You have to call support...which is usually a long wait. Which brings me to my biggest complaint. Some of their support is great, but many are NOT. I called to adjust a payroll period and the support Rep was very rude. I hung up thinking that was a waste of time, but WITHOUT my permission and knowledge she deleted the payroll I had already processed and when she processed it she overpaid an employee $10,000...which drained the church's bank account and cause multiple overdrafts. It took 3 months to clean it up and it was a nightmare! Will never use this payroll service again. Review Source MS Meghan S. CPA Accounting Used the software for: 2+ years ### "QuickBooks Payroll" June 21, 2023 3.0 I think there are better options for less money available to small business owners. The only good thing about QuickBooks payroll is that it integrates with QuickBooks. QuickBooks Desktop Payroll is not bad, but QuickBooks Online Payroll can be horrible if you have to do anything besides a basic payroll. Pros The only thing I like about QuickBooks Payroll is that it integrates with QuickBooks Online Cons The prices increase every single year, their customer service is AWFUL, and due to several errors I've seen before, I do not trust QBO payroll. I always recommend my clients that use it make sure to have a professional check their reporting every quarter before it's submitted. Review Source KS Kimberly S. Owner / Operator Consumer Electronics Used the software for: 2+ years ### "We've got this growing and learning together!" May 21, 2020 5.0 The service can be amazing! I would like to have the option of more power to make my own changes without the assistance of the Pros. Yes, the pros often save my butt but as an innovative entrepreneur I would still appreciate more "EUREKA" moments where I have the freedom to solve my own problems intuitively. Please simplify making changes to bank accounts and other simple controls. Set us up for success and set us free! : ) Pros Innovation is key! This service offers ways to stretch and grow your company. Cons The hard part is keeping up with the changes. I would like to have the option to keep things the way that I have learned and "freeze" my choices when the gears are flowing. Sometimes enough is actually enough. Old school can be enough. Reason for choosing QuickBooks Payroll Online ease and accessibility. Review Source NB Nicole B. Manager Retail Used the software for: 2+ years ### "Best overall payroll" August 29, 2021 5.0 Pros The whole experience is easy. Like payroll for dummies version of payroll. Anyone can use it for their company. Cons Nothing so far. I love intuit. I use them for all my payroll options Review Source LJ Lori J. Office Manager Construction Used the software for: 2+ years ### "Great potential!" April 22, 2019 4.0 When it's all working, it's great! Pros I use the Enhanced Payroll and it works really good. Keeps track of your payroll liabilities, and allows you to pay them online through Quick Books, which is great when it works. Cons We switched bank accounts, and it was a nightmare trying to switch all of the payroll direct deposit stuff over. In addition, someone in the office picked up the wrong state for withholding and unemployment and we still have't been able to get rid of it. Just like with Quick Books, if you have a problem and call customer service, plan on several hours with them. They are not quick and often transfer you around before you can finally find someone who can help. Review Source KP Kara P. Treasurer Aviation & Aerospace Used the software for: 2+ years ### "QuickBooks Full service Payroll" February 16, 2020 5.0 The service is great. I have used it since the first day our company opened. Last week I spoke to a payroll specialist, \[SENSITIVE CONTENT HIDDEN\] , regarding some payroll checks that I couldn't reconcile. She not only helped with that problem but stayed on the phone with me for almost an hour and a half and walked me through a ton of other bookkeeping problems I had. She was super friendly and her excitement made me feel good about Bookkeeping! I learned more from \[SENSITIVE CONTENT HIDDEN\] in a couple of hours than I have since I started using Quickbooks 3 years ago. The full service Payroll department is the best of all the Quickbooks services offered. Pros They handle everything Payroll related. The can share the screen with you and show you how to fix problems. Cons Sometimes takes a while to get someone on the phone. Review Source SS Sue S. Payroll specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not happy with Intuit's transition to Quickbooks Payroll" July 22, 2021 3.0 Right now QuickBooks payroll is causing me more problems than ever before. Intuit Full Service Payroll used to be the best product on the market. I haven't taken the time to see if there is something better than this inferior product they transitioned us to. Pros The best thing about Intuit is their customer support. I always get a quick call back and a knowledgeable, helpful person. Unfortunately, since the transition to this new software, I have had to call support more times in the past month than I did all last year. Each time, they have been extremely helpful but I used to be able to use the software without having to get assistance from their support. I resent having to spend the time calling support for what used to take me a couple minutes to do myself. Cons So much has changed, not for the better, with this new software. Intuit Full Service Payroll was a superior product and worth every cent. This new software costs more and is inferior in so many ways. I don't feel the new software is user friendly. Many of the features are hidden that used to be easy to access. Some features are gone that were necessary and many of the "improved" reports are lacking. I never understand when a company has a superior product and they retire it for a substandard replacement. Review Source SJ Summer J. Park manager Hospitality Used the software for: 6-12 months ### "Dixieland Park " October 26, 2023 5.0 Pros It is convenient to have the option for direct deposit. QB compares the last check to this one. I have the option to keep track of time, but I have only have one employee so I don't use it currently. Cons The only thing I don't like is that no matter how many times I set the payroll taxes to be quarterly. They still show up monthly and say that I am late for payment. Review Source GM Gethsun M. Supply Chain & Logistics Management Associate Oil & Energy Used the software for: 2+ years ### "QuickBooks Review" March 14, 2021 5.0 Quickbooks will make a great choice for a small-medium size business as an introductory software for managing purchases, accounting, and financials. Pros Customizable reports Pricing controls feature Real-time financial tools and advanced tools to manage employees & payments. Cons Absence of vital reports outside accounting & finance. Lack of industry & business-specific features like tracking/e-commerce and tracking Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Business Need Review Source KB Keirsten B. Customer Service Manager Internet Used the software for: 1-2 years ### "Quickbooks Payroll Services are not as easy as they seem." August 8, 2019 3.0 Payroll services make calculating deductions and taxes easy. Pros The software did accurately track the state and federal taxes. The direct deposits were always on time as long as the two day lead time was followed. Deductions and Contributions are easily added and taxed appropriately. Cons We started with the assisted payroll where intuit pays the state and federal taxes for you. We ended up downgrading to their enhanced payroll service with direct deposit instead due to payments being filed late and tax notices seeming to go unresolved for long periods of time. Customer support says it is 21 business days to resolve a tax notice or 8-10 weeks to file a wage and tax adjustment as well as very costly fees. We now save the money and trouble and pay the taxes on time ourselves. Reason for choosing QuickBooks Payroll We already had Quickbooks desktop software. Review Source KC Kelly C. Owner and COO Maritime Used the software for: Less than 6 months ### "QB Payroll for Small Business" November 23, 2023 5.0 So far, QB payroll has been easy to use and set up and makes my life easier. I'm spending much less time on paperwork now Pros I love the ease of creating the employees, entering their information or having them do it and then tracking their hours either daily or weekly. Approving their hours and completing payroll has been a breeze Cons So far, there is nothing that I dislike about QB Payroll Reason for choosing QuickBooks Payroll Ease of use and saving me time on paperwork and calculating Review Source DB Deana B. owner Construction Used the software for: 1-2 years ### "Bader Construction LLC" April 22, 2021 5.0 The benefits of having all my payroll in one place is priceless and my accountant uses the same programming so I can send reports easily. Pros ease of use and access to accounting profiles. Cons constant updates but not really a con just several updates monthly Reason for choosing QuickBooks Payroll accountant recommended quick books payroll Review Source bK bridgette K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Quick and Easy" May 15, 2022 5.0 Pros I love the navigation and user friendly set up of the website. The website is straight forward and easy to understand. I also like there is customer support via chat. Cons Sometimes there is a bit of a lag on the website when updating the bank used for payroll processing. Review Source AB Alex B. Finance Director Religious Institutions Used the software for: 2+ years ### "Easy to get up and running" January 8, 2023 5.0 Overall, I have been extremely satisfied with the product and our organization will continue to be a user. Pros I appreciate how easy it is to manage payroll using quickbooks. I also like that it is linked right in to our quickbooks online account to make bookkeeping easy. Very intuitive for someone that needs to manage payroll for a small or medium sized business and doesn't have a lot of expertise. Cons I think it would be better if you could get help on the automatic tax things it does. Sometimes it populates confusing errors. Review Source NN Norma N. Paralegal Legal Services Used the software for: 1-2 years ### "Perfect Product" January 2, 2022 5.0 My overall experience has been great. I can track my time, add holiday hours and PTO easily on my phone. Pros Great way to keep track of your hours, holidays and PTO. I can use the app to clock in and out and keep track of my daily and weekly hours. Cons There is nothing I dislike about this product. It is easy to use, user friendly and very efficient and accurate. Review Source Response from Intuit January 6, 2022 Thanks for being part of the QuickBooks family, Norma! It's fantastic hearing that QuickBooks Payroll has given you everything you need to manage your payroll quickly and easily. If you ever need assistance with your account or have questions, please feel free to reach out through the Help (?) icon > 'Contact Us' within your account, and we'd be glad to get you taken care of! We appreciate you writing a review! -Faith, The QuickBooks Team CC Cory C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Beware of Quickbooks incompetence! " December 8, 2022 1.0 Pros The service is fairly easy to use, but good luck if they decide not to make a payment for you Cons If I could give it zero stars, I would. They are the only payroll company that takes no responsibilty for the tax payments that they are supposed to make.In Q1 2021 they failed to make a payroll tax payment for no apparent reason. I was never notified until my accountant discovered the issue almost a year later. Fast forward to last week and I received a $1530 bill for penalties related to this issue. Quickbooks told me they have no responsibility. This is an awful business practice and I began using ADP because they state that they are responsible for any mistakes they make. Again, avoid Quickbooks at all costs. Review Source RK Rae K. Accountant Accounting Used the software for: 2+ years ### "QuickBooks Full Service Payroll Rocks" February 18, 2020 5.0 QuickBooks Full Service Payroll has saved me a great deal of time and has assured the accuracy of my Payroll Work. Time saved is money earned and accuracy results in client satisfaction. Pros Full Service Payroll is easy to use and it is priced competitively. I like the fact that there are informed Tech Support individuals available when I need a question answered or need help. Today, #CJM was able to help me by quickly adding a payroll item so I could complete my QBO payroll processing in short order. I also like the fact that I do not have to worry about the calculation of or the timing of payroll deposits. Cons I do not have any negative comments about Full Service Payroll. Review Source TW Theresa W. AP Non-Profit Organization Management Used the software for: 2+ years ### "Customer Service" February 19, 2020 5.0 Overall it has been easy to use Pros Online customer service features/chat option and being able to integrate with QuickBooks software. Cons Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc). Alternatives considered [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/) Switched from [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/) Recommendation Review Source MM Michele M. Bookkeeper Consumer Goods Used the software for: 2+ years ### "Payroll EAse with Quickbooks" November 12, 2021 5.0 Excellent, I would recommend using QB PAyroll to others. Pros It was so easy to process payroll. Assistance was always available to help with any questions. Cons If you made an error, there was not much time allowed to fix it. Review Source KJ Kathy J. Office Manager Construction Used the software for: 2+ years ### "QuickBooks review" January 28, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] was great; however, it took me over 30 minutes to get to him. Once I got to him, he was able to resolve my issue pretty quickly. He was very professional and knowledgeable. Pros Entering and sending payroll is very easy, generally. Cons It is difficult to access some information and not everything transferred over from our desktop version as it should have. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Our corporate office forced us to. If I had the choice, I would have stayed with desktop. Review Source AC Anne C. Head of Finance & Administration Pharmaceuticals Used the software for: 2+ years ### "Good for both experienced and inexperienced payroll processors" February 11, 2022 5.0 Pros Easily able to modify paychecks before/during processing. Cons QB Payroll will not process local taxes, so it can't be considered a full service payroll solution like ADP or others. Unable to calculate WC liability unless using QB WC Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Review Source JP Jailene P. SERVICE WRITER Automotive Used the software for: 1-2 years ### "expensive but helpful" December 20, 2022 5.0 Pros it was very expensive to purchase but the features are worth it. I love the HR manager. Cons Very expensive to use. It could be a little cheaper because we have a small company. Review Source Marcus P. Chief of Operations Food & Beverages Used the software for: Less than 6 months ### "Quickly Moved from Quickbooks Payroll to a professional service" May 16, 2022 3.0 It has been a few years since I used Quickbooks Payroll and possibly they have improved the experience over the last 3-4 years. However, for my money, I found it was easier to outsource this function and save the time and headaches. Pros Since it was already part of our Quickbooks Online program, I wanted to attempt to save money on payroll by doing it myself. It was easy to access in Quickbooks and the initial setup wasn't too hard. The quickbooks program does allow you to have accountant access to import payroll, which is far better than doing it yourself! Cons I quickly ran into roadblocks on setting up payroll in Quickbooks and finding support was nearly impossible. The dashboard wasn't helpful and after working through some more complex setup and still arriving at tax withholding errors, I decided it was best to hire a professional service. Review Source BO Bernard O. IT Admin E-Learning Used the software for: 2+ years ### "QuickBooks Payroll Review" April 21, 2023 5.0 9/10 Pros If it ain't broke don't fix it. QuickBooks has always worked and keeps updating and adding new features our accountants love it. Cons Could stand to have better support customer response. Review Source Similar Products Featured