# Page 22 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is QuickBooks Payroll the right Payroll solution for you? Explore 985 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (985) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 22 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 526-550 of 985 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Denya G. Manager Real Estate Used the software for: 2+ years ### "Saved! Thanks for the rescue. (\[SENSITIVE CONTENT HIDDEN\] in Reno)" May 14, 2020 5.0 My life got too busy to keep up with all the payroll tax returns so I switched to Payroll Full Service. I did something wrong and couldn't run my next payroll. YIKES! \[SENSITIVE CONTENT HIDDEN\]with customer service called me back quickly and my employees got paid right away. She was kind, considerate and professional. And very respectful despite my inabilities. I feel very well cared for by this company. Pros I don't know anything about software and this still works. Cons As a small business owner I always wish everything was cheaper. Review Source JB Julie B. Owner Accounting Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] is a Life saver" May 7, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] took the extra time to research the issue I was having. I really appreciated that when I needed to be transfer he stayed on the line to insure I would be able to resolve the issue. \[SENSITIVE CONTENT HIDDEN\] even followed back up with me to make sure it was taken care of. It was a relief to get someone that was knowledgeable and went the extra mile. Pros \[SENSITIVE CONTENT HIDDEN\] put the Service back into Customer Service! Cons In the past I have gotten some customer support that knew less than me. Review Source AM Astrid M. Concert Pianist and teacher Music Used the software for: 1-2 years ### "Ready to file your taxes? You must read this!" April 11, 2021 5.0 Pros I love the simplicity that Intuit-Turbotax has to make tax season less stressful. It is pretty simple for people like me who need to follow step by step. It makes me feel that I can rely on the security levels that they have and I feel wonderful to know that my taxes were done the best way possible without an accountant. Cons Actually, I absolutely love this product and there is nothing negative I can think of. If you are reading this, definitely try it and you will have a smooth tax filing process... Review Source CM Caitlyn M. Senior Accountant Construction Used the software for: 6-12 months ### "Basic Functionality" August 3, 2021 4.0 Customer service was not the best. I would spend hours on the phone with a rep to try to get a resolution. Even then, it took multiple calls for the task to be completed. Pros Software is great for smaller companies with only salaried employees that expect minimal changes between payroll runs. Cons Adding a view of payroll changes each period would be helpful to identify major changes or potential mistakes. Also allowing employees to update their W-4 information on their own would have saved time from an HR standpoint, as well as mitigated risk. Reason for choosing QuickBooks Payroll Quickbooks payroll was chosen as it was convenient when setting up quickbooks as our accounting system. Review Source JP Jenna P. Business Owner Consumer Goods Used the software for: 2+ years ### "The Best for Payroll" August 13, 2021 5.0 Easy to use and so much faster than my previous methods of payroll Pros It makes doing payroll so easy! It’s a fast affair paying employees and I know the calculations are correct Cons It is a bit pricey but you get what you pay for, as they say! It’s worth paying to have a reliable payroll system Review Source TF Traci F. Owner Design Used the software for: 6-12 months ### "The BEST! " May 12, 2020 5.0 Pros This software puts my mind at ease and I know that my payroll taxes will be taken care of. The support system is just amazing and literally held my non-techy hand in setting up my company! Great job Quick Books! Cons I haven't used the software long to enough to have anything that I don't like about it at this time. Review Source LH Lara H. CEO Hospitality Used the software for: 2+ years ### "Great product, even better service" March 25, 2020 5.0 Its been quick and easy to use in our busy small business environment. Pros The fact that the software integrates with QuickBooks, it makes things more streamlined. Cons When we have tax questions or issues you can't speak to a person it has to be done by email to a department, this can be frustrating at times. Reason for choosing QuickBooks Payroll Big company, already using QBooks and wanted to be with a large company with added support as we were new to payroll. Review Source VR Verified Reviewer Regional Consultant Financial Services Used the software for: 2+ years ### "Intuit" January 21, 2021 4.0 Pros Good for their tax support services. I refer clients to them. Cons It is more pricey than H and R block and others. Review Source TL Tammy L. Freelance Market Research Used the software for: 1-2 years ### "Quick Books Payroll Made Easy" June 6, 2022 4.0 Overall it has been a great tool for me, it has kept track of everything State and federal taxes.Just has made my life easier. Pros This has so many different functions all in one, not only payroll,direct deposit, prepare taxes it also helps find ad track company benefits. It is very easy to use and support is very promant if you need any help. Cons The price is on the higher end.They don't offer any deals or promos. Review Source JM Jacqueline M. Finance Administrator Maritime Used the software for: 2+ years ### "Payroll - July 20, 2023 " July 20, 2023 4.0 Very Good Pros Very smooth and easy to use - Great Support if need - Clear and Concise Cons Nothing to note - all things are working fine and very smoothly Review Source aR alma R. office manager Financial Services Used the software for: 1-2 years ### "Payroll is Great!" May 11, 2020 5.0 Using QB Payroll has been a breeze. We love the customer support. We know our business is in good hands. Pros Easy to use, and customer support is awesome! They're super helpful and knowledgeable! Cons Nothing bad to say as of now. All Good things:) Review Source BN Bryan N. Accountant Accounting Used the software for: 2+ years ### "QuickBook Full Service Payroll Review" December 5, 2018 5.0 Pros What I like most about QB Full Payroll Service is the cost associated for full-service payroll services. Cons You do have to upgrade your QuickBooks every couple of years to use the payroll services but with each years enhanced services it worth it anyway. Review Source LV Lureima V. Owner Construction Used the software for: 1-2 years ### "Awesome Team" February 12, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] Helped me through some payroll questions. He did an AMAZING job explaining everything! :) Pros Everything about this software is awesome and useful. Cons There nothing not to like about this software. Everything is useful. Review Source WR William R. Office Manager Retail Used the software for: 2+ years ### "Quickbook is excellent for business payroll" July 30, 2020 5.0 Overall Quickbooks payroll makes running a business easy with a multitude of options to complete your payroll. Pros Quickbooks makes it very easy to complete and keep track of your business payroll. It is also very easy to pull up past records no matter if its a week or a year back. Cons There are a few functions that you may need training on it order to get the full benefit of the available option but overall it is very easy to use. Review Source BL Brian L. Account Executive Team Lead Staffing and Recruiting Used the software for: 2+ years ### "Solid all around" June 22, 2018 5.0 Pros As most know, Quickbooks is what most accounting software compete against. The reason being is because it’s very easy to use, upgrade, and track. There are a lot of helpful “how to” videos also. Cons It does take a little while to first setup your info, but after that it is easy to input and track. For newer users, it can feel a little overwhelming. Search YouTube and watch how to videos if needed. Review Source GK Germaine K. Program Assistant Education Management Used the software for: 1-2 years ### "QB Payroll" December 17, 2020 4.0 Overall, I've mad a pretty decent experience with QuickBooks. The positives out weigh the negatives. Pros I like how the system functions smoothly once you figure out how to use it. You can input employee work hours as well as find them within an overall database. Cons I don't like how the system is very difficult to use. It's easy to make a mistake since the system can sometimes be convoluted. Review Source DH Denise H. Office Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy payroll options" February 13, 2020 5.0 works great and time saving Pros I don't have to do it all myself anymore for taxes Cons nothing everything works very well with us here in the office Reason for choosing QuickBooks Payroll We already had QuickBooks as a system and upgraded to the payroll Review Source MP Mike P. IT Specialist Philanthropy Used the software for: 2+ years ### "Great product for any user with awesome reporting features" February 15, 2018 5.0 Pros Easy to use from the start, even with no prior experience. The visual navigation showing payments in and out is a big help. The different reports that can be generated were helpful as well. Cons Customer service was an issue when we ran into a licensing issue when upgarding to a newer version. There were several steps involved that seem to be a waste of time but they got us up and running after awhile Review Source nB nina B. owner Consumer Services Used the software for: 1-2 years ### "We love quickbooks payroll" March 26, 2020 5.0 We have a great rate plan and have 0 issues at all with the service. Pros I love being able to speak to a live person when I have a question. That is so important to me. Cons I don't have any issues at all with my service so far. Review Source cG cassandra G. MANAGING MEMBER Retail Used the software for: 1-2 years ### "KNOWLEDGEABLE SERVICE HARD TO COME BY" May 21, 2020 4.0 Pros It's pretty easy for my small company to manage our payroll. Cons Getting a customer service agent with knowledge is extremely hard. Just hang up and keep calling back until you find someone who can help. Review Source MS Mark S. President (title) Construction Used the software for: Less than 6 months ### "Help Setting up New payroll " February 3, 2020 4.0 We had a lot of glitches to start-that took some time to figure out (like the Safari vs Google browser issue.) I have worked with \[SENSITIVE CONTENT HIDDEN\] and he has worked with me for several weeks calling me every Monday to walk through payroll to make sure previous issues were fixed and it was running correctly. Every week we would encounter another issue that was new or different and he worked on fixing it or finding someone who could. When he was unavailable he had \[SENSITIVE CONTENT HIDDEN\]help and we finally successfully ran payroll without any problems today. Thank Guys Pros Once it was setup and running - it works great with the TSheets program we use and makes doing payroll less time consuming. Cons I have to use Google Chrome instead of my usual browser Safari to run payroll. Reason for choosing QuickBooks Payroll We already work with Quickbooks Online. Review Source BL Bradley L. President Textiles Used the software for: 2+ years ### "Horrible Customer Support and Inside Sales Team" September 4, 2019 3.0 Find another provider. Pros The product is actually very easy to use and works great until they start messing with everything. Cons The inside sales team called to suggest I downgrade my license to save money. They promised I would not loose any functuionailty and that the change was only based on moving from an unlimited users to pay per user. I agreed and saw a small savings. Later, I could not process payroll. ... long story short... 5-6 customer service calls, 8-10 hours of my time... swithching licenses at least four times... Their customer support was horrible. Nobody exists who can actually escalate my issue and help me or do anything to account for the hassle and time lost. Reason for choosing QuickBooks Payroll It was all I knew about when I set up my business. Review Source EB Eva B. Business Office Manager Medical Practice Used the software for: 1-2 years ### "Quickbooks, great for small business." November 8, 2017 4.0 It is a great program for self accounting. It takes care of all needs for small businesses to where and accountant isn't needed. recommended for this for sure! Pros This is a great self learn do it yourself program for small businesses. Online support is helpful. It is pretty simple and cost effective. Cons Wish it were easier to speak to someone that could help with something more targeted to your business, not just general questions. Review Source KS Kelley S. Business Owner Sports Used the software for: 6-12 months ### "This program has helped me become more efficient with my payroll! " April 11, 2019 5.0 Overall this program has made my business more efficient, and has helped me be in control of my own payroll for my business . Pros I like that I am able to be in control of the payroll features myself instead of hiring a company as I did in the past Cons You must understand a little bit about how payroll process works. If you do it is smooth sailing as far as understanding the set up. Review Source AB Amanda B. Bookkeeper Information Technology and Services Used the software for: 6-12 months ### "Payroll" May 1, 2020 5.0 It's been very good. Pros Most of the work is done for us. The support team \[SENSITIVE CONTENT HIDDEN\] is great, very helpful. \[SENSITIVE CONTENT HIDDEN\] was very thorough in taking care of my problem and explaining things to me since I am a payroll "newbie". She was very friendly as well. Cons There was a time an employee took an advance payroll draw, and we used the advance repayment feature to withhold a certain amount per paycheck until it was paid back. However, there was not an option to select an end date for the repayment and we forgot to turn it off, so money was withheld from his paycheck longer than it should have. It would have been nice to have been able to select an end date so we would not have had to remember to turn it off. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.