# Page 6 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is QuickBooks Payroll the right Payroll solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (983) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 126-150 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lorrie M. Owner Hospitality Used the software for: 1-2 years ### "Not easy to use" July 8, 2024 3.0 Not great, always difficult if you have to make a change Pros integrated with my accountant and business accounts Cons Hard to use, cannot figure out half the time what can be done. Review Source DB Desiree B. Customer service representative Insurance Used the software for: 6-12 months ### "Great for small or big businesses " July 11, 2024 5.0 Pros From the ease of use to easy transitioning, this app gave me everything I needed. Cons There was nothing.I did not like about this application Review Source AN Aria N. Cooridnator Non-Profit Organization Management Used the software for: Less than 6 months ### "My review of Quickbook" August 19, 2024 5.0 Overall, I would describe it as a pleasant experience because it gets the job done efficiently. Pros Very easy to use and beginner-friendly. Cons It could be a little overwhelming with all the options Review Source GR Garrett R. Owner Furniture Used the software for: 6-12 months ### "Avoid Quickbooks Online Payroll at all costs" January 12, 2024 1.0 Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of that, competitors like ADP DO handle this correctly AND go the extra mile to properly manage other garnishments and withholdings that QBO won't touch. QBO is only marginally cheaper than competitors and only if you are getting substantial discounts. Pros Quickbooks payroll has good time tracking and job costing functions. Those functions are not worth the issues you will have with a lack of support and incorrect tax filings. Cons The tax filings are incorrect and incomplete and it is like pulling teeth trying to get Quickbooks to even acknowledge issues, much less fix them. After migrating, we suddenly found ourselves spending more energy trying to run down and fix quickbooks errors than we were spending doing it all ourselves. To this day, Quickbooks refusing to acknowledge that our local taxes are required to be filed more frequently than annually, despite many letters from our local assessment agency indicating that we have missed filings and clearly laying out when filings are due. Review Source CC Cody C. Office Administrator Construction Used the software for: 1-2 years ### "Very cheap and user friendly" March 8, 2024 4.0 Incredibly easy to use and run. But once you have an issue it may be impossible to fix. Pros The price. I had an issue with QB payroll and considered other options. Most were 10x more expensive. Cons The help desk. Any time I have an issue and contact the help desk, it takes over an hour of them "researching" before the answer is usually, "we can't do that." or "that's just how it works." I once had a major issue that required a special department, but every time I called in and asked for that department, I was forced to explain my entire situation and wait an hour for that person to try to fix it, even though I knew they couldn't, before the person would escalate. Reason for choosing QuickBooks Payroll Price. The other companies offer many features we would never use, and as a result are far more expensive. One companies quote cost the same for a month that Quickbooks costs us for a year. Review Source HG Hannah G. Administrative Assistant Hospitality Used the software for: 2+ years ### "QuickBooks Payroll up is all your business needs" March 21, 2022 5.0 This has eased up the walking about form one department to another seeking information of individual employees. It is a great decision as employee payroll complains have reduced Pros it simplifies by a big margin the work of the HR and Payroll departments, reducing time spent and can be shared among users Cons Setting up the country codes, taxes et al Reason for choosing QuickBooks Payroll We had it recommended by employers who had used it for long Review Source BS Beverly S. Bookkeeper / Secretary Construction Used the software for: 2+ years ### "If you do your own payroll, use this." August 24, 2022 4.0 I do payroll for 3 businesses. All under 20 employees. It only takes a few hours for each one to complete payroll. I am self taught and have managed to master it. I'm sure glad Intuit has a payroll option so we can keep our expenses down. BUT you have to be sure to file those quarterlies and end of year reports. You also have to be sure you put your tax money where you won't spend it. You don't want to have the IRS on your tail. Pros It's easy! What you don't understand, customer service will guide you through it. Once payroll is set up, it really is automatic. Cons It's easy to use but difficult to set up. You might want to have QB help you get started. They will do that as part of your subscription. A lot of payroll is actually manual - entering time, paying and submitting taxes, setting up garnishments, etc. My personal opinion is if you are a large business, you should probably let a payroll company do your payroll. Review Source SB Sandra B. Financial Manager Education Management Used the software for: 2+ years ### "QB Payroll helps streamline the payroll process" May 18, 2022 5.0 Since switching from a manual payroll system to QB Payroll we have saved time, our employees are receiving their money quicker, our financial reporting is more accurate, and our payroll taxes are filed on time with little effort. Pros I like that QB Payroll reminds me when deadlines are approaching, has many pre-set forms included, processes payroll accurately and timely, and provides multiple formats for reporting. Cons QB Payroll does not allow an easy way to print prior year form W2. It only saves one year form W2 at a time. Sometimes I would like to print a prior year quickly and cannot. Review Source PB Patricia B. Office Manager Construction Used the software for: 2+ years ### "A User for Over 20 Years " September 6, 2022 5.0 I have been using it for a very long time and am familiar with almost everything it has to offer even if I don't use some features. On a weekly use for 2 companies, it makes doing payroll fast and simple when using time sheets. It has some unfriendly features if you deviate from doing payroll that way -- like doing separate bonus checks, corporate officer year end checks, or anything that's not set as a regularly weekly paycheck. Some of the wording is confusing when doing those checks. Pros It's relatively easy to use once you set it up and take the time to understand the tax lines to which expenses, income, payroll, etc should be assigned. Once you learn how to use it and custom your reports, it saves time and the data from years back can be accessed. Cons It gets too complicated in generating reports. If you only use the reports as QB configures them, you won't get the most accurate view of the business. And I do NOT like the password being required on my own device. I want to decide that for myself. It's a real pain to have to log into a device that only I use even if you can set it for 90 days. I don't want to do that at all. Reason for choosing QuickBooks Payroll We didn't consider anything else. If we had, I would be doing payroll in Exel. Review Source SS Samantha S. HR Director Consumer Goods Used the software for: 6-12 months ### "Overall A Good Payroll Software for Small Businesses" November 16, 2022 5.0 Pros Very easy to use for both the employer and employees. You can add different admin users along with changing access, if some admins don't need access to everything. It is very user friendly and walks you through step by step on each and every part of the payroll process. This is the first software I ever used when starting in the payroll department, and had 0% training on it. I was able to navigate my way through it with no help. Cons The direct deposit limit is what made me change payroll software. I could not pay all of my employees via direct deposit because of the limit they had on our account. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing QuickBooks Payroll The pricing and overall amount of features that you get for the money was amazing. Review Source BV Bruce V. payroll Health, Wellness and Fitness Used the software for: 1-2 years ### "Do NOT get this service" May 1, 2021 1.0 For the major problems described above, I would not recommend this product to any small business. There are many very good payroll services that are more user friendly, customer orientated and WILLING TO HELP. These guys are the fat cat who could care less about you, your needs, your business. They act like they are doing you a favor for the chance of doing business with them. Good example - we had a problem on the last day of filing and? They closed their customer service. No help. Period. If you have to file late and get fined, too bad. They also screwed up the direct deposits. This is a unreliable service. Pros Basic payroll features all present to list employees info, etc. No problem there. Best feature is that it was embedded into our online Quick Books. Cons the WORST feature of this service which makes it a FAILURE for small business is the inflexibility and rigidity of deadlines. For example the last month of a QTR ends and next day you want to enter data, or even make a small change, for the previous week, or month or quarter - TOO BAD - you can not. Period. No compromise. No hope. Be clear this is ARBITRARY. But they could care less. The Federal filing deadline is 30 days after the end of Qtr. If there is a fixed deadline afterwhich you can not makes changes it should be that. But for some ego power trip reason (meaning no REAL reason) they make it the next day. If you don't keep up to that arbitrary schedule then FU. There is no customer service to help. You have to submit changes in writing and wait 2 weeks. Yes you are paying PREMIUM rate for this service but they don't care. Its like they are deliberately trying to screw you. Same with end of year. Most small business use month of Jan to get their books together. Sorry. By Jan 1 you must have all your payroll done. There is no possibility to enter any data after Dec 31....again....even tho the REAL deadline (Feds) in Jan 31. The small convenience of seeing this inside your online Quick Books is not worth the problems. Reason for choosing QuickBooks Payroll we mistakenly thought QB Payroll would be as easy and user friendly as QB itself - IT IS NOT. It is a separate operation. Only overlap is you can access them both on same screen. Not worth it based on our direct small business experience. There are other better more flexible services willing to help you. these guys don't want to help. If you need help, tough luck. Review Source JAZE P. Systems Administrator Architecture & Planning Used the software for: Less than 6 months ### "QuickBooks Payroll In A Nutshell" August 24, 2021 5.0 It was a good software to use but it was a bit of an overkill for me, meaning that it cost me a lot to maintain its use in my business versus the overall impact it was making. As a micro business, I was better off with something more cost-effective than QuickBooks. Pros QuickBooks certainly has a lot of features that you can tap into such as a certified HR advisor, they have benefits plans that you can bundle up into your package and you can have live bookkeeping experts that help you maintain your records which is a great resource if you're not quite confident in that field yet. Cons You might as well get the Elite package, or you'll end up being told (by customer support) to buy an add on feature every time you query something about the software that you thought would've been included... including the customer support itself. The 24/7 Expert Product Support only comes with the elite package which is a $125/month fee but covers all of your payroll needs. Reason for choosing QuickBooks Payroll My manager at my previous job (which was a nationwide chain store) told me that QuickBooks was what we were using in-store so I chose it based on that recommendation. Review Source JB John B. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "You Can't Do Any Better than Quickbooks When It Comes to Managing Your Payroll" January 13, 2023 5.0 Excellent. I owned my business for 25 years and that business was actually a beta tester for Quickbooks when they were first developing a business version of Quicken. If you don't need the cumbersomeness of a double-entry accounting software system, Quickbooks is the first option I always recommend to others. Pros It's easy to use and is excellent accounting software for small-to-mid-size businesses that need complete payroll services. The tax tables are regularly updated, the options to file your tax forms via your online accounts is the best. Cons The desktop version of Quickbooks is $500/year which is a fair amount of money. Reason for choosing QuickBooks Payroll I used to manage the payroll for 25 employees back in the 1970s - it would take me an entire day to collect all the hours, calculate the withholding taxes using paper tax tables, and write all the checks. It would take another full day to get all of the quarterly payroll tax forms calculated and filed. When Quickbooks came out with Quickbooks Payroll in the 1980s, it streamlined all of these processes and procedures within a single system. It has since added direct deposit which is an enormous benefit for both the company and the employees and online reporting/deposit which again has been an enormous benefit.For a small-to-mid-size company, I don't think you can do any better than with Quickbooks Payroll. Review Source ET Eric T. Owner / CEO Financial Services Used the software for: 1-2 years ### "QuickBooks payroll" February 2, 2023 4.0 Overall this is a positive experience. Clients really like this service that we offer them. It helps us keep an eye on our clients and lets them track and help keep their overhead costs in line for their company. The ease of use for them is outstanding and makes paying their employees simple and easy. Pros We like this product due to its easy use for our clients that we sell it to for their use.Easy to manage reports and functionality. Cons sometimes the reporting doesn't seem to populate properly and you have redo the report parameters. Can be a little glitchy at times (but technology can do that) Reason for choosing QuickBooks Payroll not applicable Review Source Mark M. President and Sr. Consultant Information Technology and Services Used the software for: 2+ years ### "QuickBooks Payroll a good choice for all but the smallest of small businesses" April 27, 2022 5.0 A reliable and accurate service providing pretty much everything the small business needs to generate a payroll and to remit taxes and tax filings in a timely basis. Good customer service. When new state taxes were introduced, it was sometimes difficult to get the calculation of taxes due correct and, in my case, QuickBooks was never able to successfully remit the Washington Family & Medical Leave tax. Pros A comprehensive online payroll service likely to meet the needs of most small businesses with good integration to other products and services sold by QuickBooks. Easy setup, good customer service. I liked being able to schedule so that payroll taxes were deducted from my corporate account close to the date the remittance was due to the taxing authority. Some payroll services deduct taxes from the bank account just after payroll is run, then hold it (presumably making interest on those funds) until the taxes are actually due. QuickBooks doesn't appear to do that. Cons A few too many steps are required to run a payroll with a few informational messages being displayed that I usually disregard (of the "are you sure you want to do that?" kind). Also, QuickBooks was never able to successfully report and remit certain of Washington's state taxes. QuickBooks' calculation of these taxes never quite matched the calculation made by the state taxing authority and correcting QuickBooks' record of what I actually paid was a bit complicated. Also, the price for this service is not competitive, compared to other services, for very small businesses. Reason for choosing QuickBooks Payroll At the time I started with QuickBooks Payroll, they had an arrangement through Costco that provided the service at a very competitive rate. Once that arrangement ended, however, QuickBooks price was a good deal higher than their competitors, for my very small business. Review Source KM Keith M. Program Director Mental Health Care Used the software for: Less than 6 months ### "Slow Change Yields Quick Results " October 26, 2021 4.0 Quickbooks Payroll's payroll management has been a necessary and vital part of our ability to operate. We grew quickly as an organization and increased our staff by over 400% in less than two years. We had an accounting and payroll system that was designed for paying three employees. It had already become problematic when we increased to 8 full time employees. When we increased to 25 employees, the inadequacy of our system became glaringly apparent. Mistakes in payroll, reporting, and compliance began to put our organization in jeopardy. We initially utilized an accounting firm, but the costs of their services was a budget item that we could not continue to maintain without reducing staff or increasing fees. Quickbooks Payroll solves this problem, allowing us to maintain our entire staff, keep our fees the same, and stay in compliance with the IRS, all for a fee that annually is less than we had been paying monthly. Pros Quickbooks Payroll eliminates our need for an accountant to oversee our payroll operations, and gives us the ability to accurately pay our employees, maintain tax compliance, print W2s and weekly payroll checks, and maintain necessary financial records. The cost of using this software pales in comparison to the fees we were quoted from multiple accounting firms. Most important for our organization, it yields professional results while requiring minimal accounting knowledge on the part of the user. The combination of saving money and maintaining compliance has made the transition to Quickbooks Payroll one of our most successful business moves. Cons Our only complaint is that we waited so long to realize how much we needed this software. I have spoken with several colleagues who work at similar facilities, and none of them utilize this software. Moreover, they don't realize how much they could benefit from switching to it. I wish Quicken would make a targeted effort to demonstrate the benefits of this software to our industry. Review Source Leilani F. Student Accounting Used the software for: 1-2 years ### "Quickbooks Review" February 8, 2022 5.0 I love using Quickbooks and will continue to utilize its software. Pros what i liked most about Quickbooks is that i can easily track and organize transactions, manage and organize expenses from anywhere, quickly reconcile your accounts and gain control of your cash flow. Cons Theres nothing i disliked about the software. Reason for choosing QuickBooks Payroll because its pricing , its added features, ease of access and they have great customer support. Review Source VR Verified Reviewer Bookkeeper Accounting Used the software for: 2+ years ### "The best payroll software I'm aware of" December 31, 2019 5.0 I use Quickbooks Payroll for multiple organizations to process all aspects of payroll. I have used it for employees in four different states. I've already mentioned how useful it is in automatically calculating and tracking everything. I also use it to prepare monthly, quarterly, and annual reports for government tax agencies. I especially appreciate the ability to e-file several tax reports and e-pay some taxes as well. Each year I prepare and file employees' w-2s using Quickbooks Payroll, which makes the process fairly simple. Pros My favorite thing about Quickbooks payroll also happens to be the most important thing about it...it is accurate! The payroll tax rates and rules are always updated to maintain accuracy in a changing landscape. When processing payroll, everything is automatically calculated and tracked for accuracy - including annual salary, vacation and/or sick pay, holiday pay, withholding tax, and unemployment tax. I don't have to worry about manually calculating things, knowing when there are tax changes, or potentially making mistakes. Cons I most dislike how expensive Quickbooks Payroll is. I only use the Enhanced Payroll subscription that integrates with existing Quickbooks desktop software or Quickbooks online subscription. That means I do all of actual work in processing payroll and payroll taxes, rather than using a more full-service option. I think the (ever increasing) several hundred dollars per year it costs to have the subscription is unreasonable. (In addition there's a separate fee for each direct deposit check.) However, the truth is, I rely so much on the functions of Quickbooks payroll that I continue utilizing it despite the cost complaints. I haven't come across anything better so I feel I have no choice. Review Source Chris S. CEO Computer & Network Security Used the software for: 2+ years ### "There are better payroll products out there even if your CPA insists on using Quickbooks" July 7, 2022 2.0 Pros I like that it integrates into Quickbooks which the CPA insists we use for accounting. Cons 3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months. I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time. I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing QuickBooks Payroll CPA suggested it Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Intuit's horrible customer support and not being able to fix a reoccurring problem. Review Source HA Hartley A. Owner Automotive Used the software for: 2+ years ### "The best site for payroll and tax help! " June 7, 2024 5.0 Pros I enjoy everything about QuickBooks online payroll. It sends me reminders each week to complete payroll for the week, helps me keep track of important tax and banking information, and how much will be taken out each week/month for taxes and payroll. My employees also appreciate that they get an email sent as soon as I complete payroll with how much they will be getting paid that week. Cons There is not anything yet that I dislike about QuickBooks payroll! My employees and myself appreciate this site. It is laid out great and is very use to access/use. Review Source Sarah G. Exec. Assistant Real Estate Used the software for: 2+ years ### "Quickbooks Assisted Payroll - Great for small businesses" April 21, 2021 4.0 Overall, it's been great for our company. As mentioned above, their customer service needs some help. Other than that, their payroll service has helped a tremendously, in keeping track of everything needed to comply to State and Federal filing and tax deadlines. I would recommended it as a tool to help ease the work for your payroll person in the office. Pros I like the ease of the payroll service. We have a small number of employees, yet prior to QuickBooks, sometimes quarterly payroll taxes were mis-calculated. With QuickBooks Assisted Payroll, we do not ever have to worry about sending in payments, as they are done for us automatically. W-2 are no longer a headache either, they are don't quickly and generated seamlessly. Cons When we do have issues, customer service is not to par. They stopped service many of their payroll services and when you do, you do get switched around a lot and many seem to not know the basics of payroll. - I wouldn't recommend their services if you need step by step help on processing your company payroll. Reason for choosing QuickBooks Payroll Not Applicable; we were manually doing payroll prior to QuickBooks Payroll. Review Source CW Charity W. Office Manager Construction Used the software for: 2+ years ### "QB's Payroll Makes Life Simple!" March 19, 2023 5.0 All in all, QB's Payroll has made my life easier because it is so easy to use and with the automation feature it provides more time for other tasks since I spend less time doing payroll or making tax payments. Pros I've been using it for years because it's easy to use and quick to sign up and get started. Cons One down side to QB's Payroll Online is that you can't void or edit any employee checks without contacting customer support to have them do it for you. Review Source CG Candie G. Accountant Accounting Used the software for: 6-12 months ### "Amazing and Efficient " January 11, 2023 5.0 Compared to doing this process manually, QuickBooks payroll is amazing and easy to use. It requires very little staff time as well. Pros I like that you can essentially automate everything from payroll runs to filings and payments. Once the client and employees are setup within Payroll, the only work I have to do is review everything every month and save copies of returns to provide to my clients. Cons The setup process can be a little confusing/ time consuming at first. However, once you go through 1-2 iterations, it is a pretty straightforward process. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We transitioned all of our clients to QuickBooks Online Review Source KM Kimberly M. Bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "If you want more time to do other tasks - then utilize QB Payroll!" April 21, 2023 5.0 Business owner likes the cost effectiveness and the timely manner in which payroll reporting and taxes are filed on company's behalf. Personally, as the payroll processor, it makes my task time next to nothing to process payroll for the staff. The staff is gracious for the ease of their direct deposits as well as their own portal to retrieve their paystubs and payroll information. Pros Ease and flow of understanding. I personally have done payroll for more than 25 years, but even someone who has no payroll experience can be a payroll wizard with Quickbooks payroll processing! Cons That previous employers didn't utilize it. It can assist the payroll administrator position and hold hands beautifully. Reason for choosing QuickBooks Payroll Hands-on, in-house experience was more important to management and me, as the payroll processor. Quickbooks payroll ASSISTS instead of taking over TOTAL control as a service such as ADP would. Review Source TG Terri G. Freelance Accounting Used the software for: 6-12 months ### "QuickBooks Payroll " April 10, 2022 5.0 I was new to payroll and QuickBooks Payroll was a great fit for me to use and understand. It basically walks you through set up and if you have issues after that their customer service is a phone call or chat away. Overall I would highly recommend this product. Pros I loved this product it was easy to create new employees or vendor information. Great set up for deductions and direct deposit. QuickBooks Payroll is a great product for even a person with no experience. Cons I had a great experience with this product no problems at all. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.