# Page 7 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is QuickBooks Payroll the right Payroll solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (983) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 151-175 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Suzanne K. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Best, easiest to use and cost is comparable to many other systems" August 4, 2023 5.0 It's critical in any business to have your employees be able to depend on consistent and accurate pay. That's all they ask of their employer. I consider it my highest obligation to make sure and get this right for them. Pros Easy to use, flexibility of payperiods, handles tax deposits and most quarterly reports, reporting is customizable so I can do research and troubleshooting whenever needed. Cons So far I haven't found anything I don't like. If I ever have a stumbling block, it's answered by contacting customer service. Reason for choosing QuickBooks Payroll I've used QB Payroll for many years. No need to switch to another. Review Source SS Shannon S. Operator Restaurants Used the software for: 2+ years ### "Works great! Syncs with QB." February 10, 2023 5.0 Overall it's a strong product with all the features most people will need for their business. I used it for 2 restaurants and was very pleased with it. It's great to have all your finances in a single place. Pros I liked that it allowed me to keep my business finances in one place. It was easy to use and less expensive than a payroll company like ADP or paychex. Cons The accounts in my chart of accounts it setup would sometimes be confusing. Alternatives considered [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing QuickBooks Payroll At the time it made sense for my business to consolidate software into a single suite. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost and minimizes multiple softwares. Review Source LH Laura H. Business Administrator Religious Institutions Used the software for: 2+ years ### "Quickbooks Payroll Update removes customization abilities" August 5, 2021 4.0 Over the last 4 years of I have enjoyed the way Quickbooks works with my bank transactions and credit card transactions. I like the variety of reports that can be created and the ease with which bank accounts can be reconciled but the latest updates to payroll have made it impossible to make customizations and has made Quickbooks boss of my payroll. I should not have to have permission from my software provided to make changes to my company's business. Pros I have enjoyed the simplicity of using Quickbooks payroll for the last 4 years but the most recent update has made it much more difficult to use. I can no longer make any customizations on my own. I can not exempt employees from taxes we as a church are exempt from paying. I have to call customer service to have all customizations made by them. Cons No ability to customize payroll exemptions and no ability to override reminder notices. Our accountant files all of our payroll reports but Quickbooks does not allow to make the tasks as completed if you have not completed the task with their system. I have to call and ask them to archive (even they can not mark them complete) the reminders to remove them from my Home Screen. I am not hiring Quickbooks to be my accountant but to be my software provider and I resent them placing requirements on my use of the system. Review Source KP Kimberly P. Owner Accounting Used the software for: 2+ years ### "Quickbooks Payroll don't be fooled" December 29, 2020 1.0 If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend. Pros The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete. Cons The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing QuickBooks Payroll Price and integration with accounting software. Review Source BE Bruce E. Owner Retail Used the software for: 2+ years ### "They are so large now they make it difficult to speak with someone. " April 30, 2021 1.0 In the beginning the customer service was great, but over the years it has deteriorated. I still have on going issues where the mistaken filed my taxes under the wrong id number (the number was transposed) creating a issue with our Dept of labor unknow to me until years later. After, numerous calls, speaking to someone the issue is still a problem. Hey, mistakes happen lets just get it fixed. Now my employees have not received their pay, and now no one is available to let you know the issue. Pros When everything is good, things are great. But, when you have problem, (and you will sometime) they make it so difficult to get answers and issues resolved. When you a problem it will be a big issue and no one is around to help. You try chat, most of the time that doesn't resolve the issue, or question you may have. Have them call you back, that may or may not happen, but it won't happen in the time they indicate. Its been a great run with Quickbooks Pro (paid more for better Full service) but it looks as if that is coming to an end. The icing on the cake for me was, not getting my employees paid on the date they were supposed to be, though receiving correspondence they would be paid. Trying to get answers to what the issue is, and you can't get a hold of anyone. That creates a game changer. Cons Software is great, but if you don't have customer service to support the software, the software become worthless. Because you will have issues and will need help. Reason for choosing QuickBooks Payroll N/a Switched from [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) I wanted a good customer service payroll company to work with. Review Source ZR Zeenat R. MD Information Technology and Services Used the software for: 1-2 years ### "Easy Payroll " August 6, 2022 5.0 Pros I like that it does the taxation and has multiple feedback and reports to offer indepth insight towards our business performance. It also does all tasks that needs to be done and goes beyond which is just necessary for payroll so we can evaluate it. Cons It was abit difficult to teach employees that do not know how to use such software as it could be abit complex. Review Source VR Verified Reviewer VP of People & Talent Information Technology and Services Used the software for: 1-2 years ### "Does the job but not my favorite" April 26, 2023 3.0 Fine. It does the job of running payroll but that is all. Pros It does the basic functions of payroll and taxes. Great product if that's all you're doing, good for very small teams without HR. Cons Not the best user experience (you constantly go back to the main page when you have to change things, it's not very intuitive to use). If you're looking for something for everything HR, this is not the product. This is easy to use to run payroll but add anything else (benefits, time, etc.) and it is clunky and time consuming. Review Source TD Tal D. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Quickbooks online sucks" April 9, 2024 1.0 (-10)/100 - this has been such a negative experience I would take any other platform, payroll company or online payroll service than this. Terrible. Pros nothing, it was difficult and complicated to setup, the online service was subpar and I was unable to export data across two companies Cons Payroll was the worst! Do not try payroll with this platform, it sucks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing QuickBooks Payroll mistake on my part! I already was doing the book with it, now I'd like to switch all together Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I thought this would be easy and less expensive, sometimes paying more for a service to have it done right is the better decision. Review Source JM James M. Senior Technician Information Technology and Services Used the software for: 2+ years ### "QuickBooks user for many years" May 17, 2023 5.0 Overall I have been pleased with QuickBooks Payroll. Pros Since we use time tracking in QuickBooks it makes payroll very easy with an automatic import into paychecks. Cons The cost is fairly high, but cheaper than an outside service. Tech support is not easy to work with. Review Source GA Grant A. Owner Accounting Used the software for: 2+ years ### "A Good Payroll Option for Simple Payroll" August 2, 2022 3.0 Overall this is a great option for sole proprietors or very small companies that have a simple payroll requirement. There is not really any support for payroll which has employees performing work in multiple states. If your payroll is not very complicated, I would recommend giving Quickbooks Payroll a shot, however the more complex your payroll is, the more I would recommend looking elsewhere for a payroll option. It can be very convenient to use your accounting software to run payroll since there is no need for payroll entry since it is already in the system. Pros \- Pretty good for simple payroll (hourly/salary employees in one state) - Simple to use - Easy to teach and implement with new clients Cons \- Cumbersome implementation of complex payroll - Difficult to edit payroll and employee details aside from very basic aspects - "Not fantastic" customer support Review Source MS Marissa S. Administrative Assistant and Treasurer Religious Institutions Used the software for: 6-12 months ### "Why did I wait so long?." April 5, 2024 5.0 I just wish I used this sooner. It’s easy for someone to use who isn’t knowledgeable at payroll and it’s a time-saver for those who do! Pros I avoided QB payroll because I thought I was going to have to do everything on my own. Man, was I wrong! This is the easiest software to understand and use. Definitely love that it takes care of tax deductions and filings for me. Cons Nothing so far! QB payroll is a breeze. Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) It cost double the price of QB payroll and we were having issues with the time clock. Review Source EC Elvis C. CEO Entertainment Used the software for: 6-12 months ### "Quick QuickBooks " February 14, 2023 5.0 Pleasure and quick and easy to get up and running. Not the least expensive but definitely worth it with all of the available feature and customizable options. Pros Mostly easy set up and was able to get my account up and running and paying my employees. Cons Some features required me to pay additional fees and the subscriptions to different types of accounts and services got a bit confusing at first. Review Source VR Verified Reviewer Administrative assistant Apparel & Fashion Used the software for: 2+ years ### "QuickBooks payroll takes payroll and Taxes off your to do list." December 8, 2022 5.0 It a straight forward payroll software ,easy to set up and implement. Pros It's highly intergratable with other softwares ,making it excellent as work easy work track.Implementation is easy and fast.Has a generally straight forward UI. Cons It's been a great experience using these tool, I have not encountered any hitch. Review Source BE Brandon E. Owner Automotive Used the software for: 1-2 years ### "Excellent product for any business, large or small!" February 19, 2022 5.0 It has been excellent overall Pros The sound if time j save on payroll. I pay weekly so this saves me literally weeks a year of tax preparation and makes sure I don't get audited. Cons I had never used a payroll product so it took a little bit of learning but that was my inexperience. Reason for choosing QuickBooks Payroll Several of my customers and friends recommended this to me Review Source ZM Zuzana M. V-President, COO Airlines/Aviation Used the software for: 2+ years ### "Payroll a must when you start hiring" June 19, 2023 5.0 It's really important to understand how to initially set up your employees and all the federal and State or local taxes. There is a good amount of help and support on this and mistakes will be made. Once you have everything set up it works smoothly. I recommend not waiting until the deadlines of things due so you leave some room to make corrections. Pros All the important and necessary features are included in the QB payroll. If you want to get more fancy and have time tracking that can be added and imported. Otherwise it's ready to use out of the box. Cons The features didn't change but prices went up for the service, per user fees. Reason for choosing QuickBooks Payroll Already using and integrated in Quickbooks desktop and prefer to stay in one ecosystem. Review Source KL Katharine L. Controller Transportation/Trucking/Railroad Used the software for: 2+ years ### "Quickbooks Payroll Review" March 9, 2022 5.0 Having an online platform for payroll has been really helpful with work from home situations Pros Payrol is really easy to set up. I loved when you adjusted hours for salaried employees it auto calculated the changes for you. Cons I wasn't able to set internal control that could allow the accounting staff to have full access to the program other than payroll which created an issue for us with confidentiality Reason for choosing QuickBooks Payroll We didn't look at any other Review Source Response from Intuit March 10, 2022 Hey there, Katharine! It's awesome to hear the QuickBooks Payroll has everything you all need to get your employees paid, even from home! If you ever need any assistance with your product, please feel free to reach out through the Help(?) icon within your account, and we can get you take care of! Thank you for your review! -Faith, The QuickBooks Team CD Christopher D. Owner Construction Used the software for: 1-2 years ### "QuickBooks is a lifesaver " September 10, 2022 5.0 I've had zero issues since having them for my payroll Pros The app is pretty straight forward and simple. All you have to do is take a picture of your work papers and it logs it for you Cons Nothing at all, I wouldn't change anything about it Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square wasnt consistent Review Source MB Mike B. President Consumer Services Used the software for: 2+ years ### "I'm a happy camper." May 17, 2021 5.0 Very good to outstanding overall. The software itself is very good and keeps improving. Also, as the market leader, they have many local CPA's that integrates into the software as "local experts", so when I have a question I can typically ask my CPA firm and they can help, or whenever there has been a problem that they can't solve, they are able to contact support on my behalf. Overall the system works pretty well. Pros The payroll service is really easy overall. All the tasks that I use are quite simple to navigate around, including adding new employees, paying employees, and sending out payroll liability payments. These are what I do most often and they've been really simplified by Quickbooks. Other functions that I use are payroll deductions (401k, etc), tracking sick/vacation time, and managing direct deposit. Another feature I like (part of QB Online, not sure about Desktop), is that employees are emailed a link to join their payroll management website, where they can access payroll stubs, W2's etc. It has made managing a lot of the HR parts of hiring employees much more streamlined. Cons Not really a con, but I don't have any experience with any of the direct competitors, e.g. Freshbooks, Sage, Xero, etc., so I can't say if Quickbooks does anything better or worse than those others. But what I can say is that I did switch from Quickbooks Desktop to Quickbooks Online, which is a much better experience overall (although more expensive). Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) CPA firm required it. It's more costly, but its worth it. Review Source SL Sarah L. Office Manager Oil & Energy Used the software for: 2+ years ### "QuickBooks Review" February 14, 2020 4.0 Personally I like quickbooks for the most part. My biggest issue is when I do call customer service for something I always get a different answer to the same question. It seems like most of the customer service reps don't actually know so they tell you what they think is right. It has been so frustrating that if \[SENSITIVE CONTENT HIDDEN\] hadn't helped me I would have seriously considered another avenue then keeping quickbooks. I spoke with 6 different people about a corrections case and every time I was given conflicting information to the same question. \[SENSITIVE CONTENT HIDDEN\] was the only rep that has really known what he was talking about and took the time to call me the next day and resolve the issue while also providing with the email to verify he was correct. He did a great job and i truly appreciate him. The res of your reps I have spoken to since March really don't seem to know and when I mention that they are providing conflicting info they blame it on "oh well sorry that person was mistaken." That is not acceptable. Pros The ability to run payroll efficiently, early and make edits before payday if need be. Also printing previous pay checks and payroll summary is very helpful Cons some of the reports are more complicated than they need to be and the credit card sync is not fluid. it creates too many duplicates when there is a business credit account with multiple cards on the same credit account. Review Source KF Karri F. Client Services Specialist/bookkeeper Accounting Used the software for: 2+ years ### "Easiest payroll software I have used" October 18, 2022 5.0 It has been easy to take over clients' payroll services with the ease of use with QBO Payroll. Simple to use and intuitive. Pros Intuitive, easy to navigate, lots of options for pay-type, can have some employees on auto payroll. Like that we can cut separate checks/check-runs when necessary. I appreciate the email reminders about payroll cut-off date/time. As an employee and Payroll admin, I appreciate the Workforce component so I can view my payroll, deductions settings and get my W-2. Cons I don't know anything that I don't like. I am accustomed to using it and have used the QB training. The chat support does sometimes get busy so I have to wait. Review Source LB Lisa B. Administrative Assistant Real Estate Used the software for: 2+ years ### "Good until the disaster" June 29, 2022 1.0 By using Quickbooks Payroll, the regular extortion to pay $$$ to update the software gets yet more frequent. We were forced to upgrade in mid 2020 during the worst of the pandemic when our office was closed. But it was "upgrade or too bad," so we had no choice. After spending several hundred to upgrade, we learned that our payroll wasn't filed anyway. We were later told, "you need to run a ZERO PAYROLL after upgrading the software" which of course nobody tells us that anywhere. After years of paying for their service, we were terminated without notice, nobody bothered to pick up a phone and call "hey, 5 years of our service and you're about to be cancelled, was this your intent?" Pros It integrated the accounting features and the payroll so no need to carry over numbers from one platform to another. Cons We incurred many thousands in penalties due to incompetence of the Quickbooks Payroll system that caused us to lose our payroll service after spending dearly on it for many years, and a general, "shut up and just pay us our money" attitude from Quickbooks with zero interest in solving any problems for a small business. Maybe they treat the big companies better, I have no clue. Review Source Peter S. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Easy to deploy payroll system for any sized organization" July 2, 2023 5.0 Easy to use, easy to set up and get going Pros The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s. Cons It was a bit more expensive than we would have liked to pay given that we are a small nonprofit. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing QuickBooks Payroll Full range of use offerings Review Source PB Paul B. Accountant Financial Services Used the software for: 2+ years ### "Quickbooks Online Payroll" March 26, 2020 5.0 The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative. Pros Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity. Cons The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service. Reason for choosing QuickBooks Payroll Years of experience with the product and with the customer service of this product. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We wanted to integrate payroll into bookkeeping function of the business and we wanted to control when and how the payroll was executed rather than depend entirely upon a 3rd party service to execute this function for us. Review Source VR Verified Reviewer Company Bookkeeper Restaurants Used the software for: 2+ years ### "Quickbooks Payroll is amazing and user friendly " December 6, 2022 5.0 Pros I find the software program very user friendly and you get all the necessary updates to the payroll tax’s and the compliance with taxes stays on track. Cons The only con that I have personally can across is that the direct deposit option should be included price wise in either the payroll fee every year that you pay to use the payroll software. Review Source AW Agnieszka W. Payroll coordinator Insurance Used the software for: 2+ years ### " QuickBooks Payroll Review" February 28, 2020 5.0 Good but the items above have to be corrected for us to be completely satisfied. Pros We use the Intuit Full Service payroll. \[SENSITIVE CONTENT HIDDEN\] was very helpful the other day spending many ous on the phone with me in efforts to correct our issue. Cons There are two CONS I want to mention. Both of them do not have to do with the service \[SENSITIVE CONTENT HIDDEN\] provided. 1 - it is very difficult to get a hold of a representative on the phone. We have desktop version of Quickbooks. The Intuit Full Service payroll advertises we should use a feature embedded in Quickbooks online to call speak to a representative. We do not have that option as we do not use the online version of the software. This needs to be attended to. No one wants to be on hold for 45 minutes to be able to talk to a representative. 2 - the IIF file import form Intuit Full Service payroll to desktop Quickbooks has a flaw. \[SENSITIVE CONTENT HIDDEN\] and I spent hours the other day talking to Quickbooks desktop people and although they found a fix, it was just one-time fix. Please, refer to the service ticket \[SENSITIVE CONTENT HIDDEN\] and I were working on for details. This also requires immediate attention. Reason for choosing QuickBooks Payroll Ease of use Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.