# Page 8 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is QuickBooks Payroll the right Payroll solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (983) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 176-200 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Juan H. Owner Utilities Used the software for: 6-12 months ### "New to Quickbooks auto payroll" April 8, 2020 5.0 I'm very new to Quickbooks Payroll but my experience thus far has been nothing short of great. I have been using other Quickbooks products for many years though and I'm very satisfied with Quickbooks as a whole. Pros This software includes all the features I was looking for in one place and for a great price. My main concern as a business owner was ease of usage, accessibility and automation. This software met all these requirements and then some. The interface is very easy to navigate and user friendly and I can access everything whether I'm at home, office or on the go with their array of applications. Once everything is set up properly, there's no need to worry about it which is a huge time saver for me. I'm very busy as it is meeting clients, drafting proposals and doing the accounting, so anything I can automate reliably is of great help. Cons The actual set up of the payroll was a lengthy process and required to have a lot of information on hand but I wouldn't really consider this too much of a con since I had one of their amazing specialists helping me with every single step of the process. She did almost of all the work for me if I'm being honest, I just inputted data as instructed. She was very thorough and thought of concerns I didn't even think about. Just make sure you have ample time to get through the whole set up calmly. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was very expensive in comparison to Quickbooks. I was paying more than double of what I pay now ONLY for payroll services, whereas with Quickbooks I get full service automated payroll and accounting for half the price. Mind you, even Quickbooks top tier bundle service, it's still cheaper than ADP and offers so much more. Review Source Shannon H. Owner Retail Used the software for: 1-2 years ### "From Forever Young " November 21, 2023 5.0 Pros You can keep up with time, payroll, overtime, taxes, and benefits m Cons Nothing. I love this software. I highly recommend everyone use it. Review Source SF Steven F. Owner Management Consulting Used the software for: 2+ years ### "Service and support have taken a huge turn for the worse" April 20, 2016 2.5 Pros Initially, before they took data away from the end user, I liked everything. Cons The customer service has become deplorable as of this writing. Never used to be that way. I have been without my payroll data since 1/16, and after 16 separate phone calls, each running through the same steps over and over, the same results. Nothing. Keep being informed that the "engineering team" is on it, but still no resolutions. They promise to call you back later that day, no call. So, I call back the next morning, and have to go through the entire scenario yet again. At this point in time, I'm researching other payroll companies. Intuit keeps sending me emails reminding me about payroll being due, tax forms being due... and I can't access any of the information to file it. Today, 4/19/16, I was told that there was a big software problem, that I wasn't the only one experiencing it... but, it literally took them 16 separate phone calls from me, no return phone calls from them AT ALL, and me finally getting angry and raising cain before they divulged that information. Not at all happy with Intuit right now. Several years ago, they surveyed users as to how to best run payroll. I was very VERY happy with having the data remain with me, backed up with them, and me filing electronically with the information in my computer. They decided to have everything "secured" in their hands. I stated my concern that the potential arrises to having our information trapped if they have any software or hardware issues... "Oh, no sir!! That would never happen!!" .... and now, I have zero access to my accounts and information. And the only response I got today after raising hell, is, "You have to wait and be patient, sir." ... I would have to say be cautious when deciding to use Intuit right now. Review Source KM Kim M. Manager Computer Software Used the software for: 6-12 months ### "QuickBooks Payroll" August 18, 2023 3.0 Does not satisfy our business needs however, at this time we have to use it to perform payroll, once we find a suitable product we will be cancelling our Quickbooks Payroll. Pros Direct deposit was easily setup. Adding a new employee was also easy to set up. Cons Hard to find things needed pertaining to payroll, when completing payroll it does not give an overview of what was inputted until after you submit it with out going back to completed screens. Reason for choosing QuickBooks Payroll We used invoicing with Quickbooks online so we added the payroll module. Switched from [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) We had to make the switch because of the bank collapse that Patriot used was seized by the Federal Government. Review Source KP Kendra P. Therapist Individual & Family Services Used the software for: 2+ years ### "A Quick Books Review" August 5, 2022 4.0 It was good experience with payroll I have no issues at this time Pros The way it breaks down payroll and shows who and what was paid and other expenses. Cons Nothing at this time I feel needs to be improved Review Source MP Mary P. executive Director/CFO Non-Profit Organization Management Used the software for: 2+ years ### "Customer Service - Needs improved" September 6, 2022 4.0 Purchased the product on 7/16 and have yet to have one payroll run correctly. Had to reset program three times, failed to link with bank, etc. Quickbooks charged an NSF fee for an error created by one Quickbooks "highly" qualified staff. I am invested more than 30 hours on calls with Quickbooks payroll and spoken to approximately 12 employees. Staff make promises but no results. If it works someday, the program will be great. Pros Quick calculation of payroll Interface with general accounting Cons The time I have invested in getting the product to work correctly. The lack of qualified Customer Service staff to assist. Most CSR are not trained in the product and are trying to relay information to staff via chat or message. Review Source PC Peggy C. White Glove Wizard Construction Used the software for: 2+ years ### "If you are using contractors, QB online Premium is not a good solution" February 2, 2021 4.0 Overall good product, but frustrating for the segment that manages contractor payments. Pros pretty easy to use set up easily integrated in QuickBooks Online Cons Biggest issues are: -Customer service transfers you around many times because no one owns the issues with payroll with contractors. - Time drain - Normal issues have either taken multiple calls to resolve, or have taken hours on the phone because if an agent hangs up, they cannot continue to work on your issue - they have to take the next call - so they waste your time waiting while someone tries to read the full manual to figure it out, when in fact, it is a recent programming changes issue. - Integration with other Apps - You cannot integrate a time card app because only hours are uploaded from app to QuickBooks and we cannot map $/hr pay for contractors, only employees. Who focuses on contractor payments? - RECENT "improvements" and rate increase double the cost of the tool for my company. Reason for choosing QuickBooks Payroll thought it was going to be easy to use Review Source MD Michael D. Owner Construction Used the software for: Less than 6 months ### "Excellent Software & Customer Service" May 22, 2020 5.0 I've switched from ADP to Quickbooks Payroll. I really enjoy having all of my businesses extremities implemented under one system. It's basically a one-size fits all. I am able to print my own payroll checks and vendor checks when I want and not have to wait for shipping. I enjoy having that flexibility. I also enjoy the fact that I can implement labor into my project management to see our profit/loss in real time. Excellent service overall. Pros Quickbooks online has made it incredibly easy for me to run and maintain my business from an administrative standpoint. I am able to manage my business from an iPad, which gives me the freedom that I need to move around. It is easy to use with an incredibly intuitive user interface. I can track payments, invoices, project management, etc. I will continue using this software. Cons I do not particularly like the Quickbooks mobile application. I've found that it lacks features or is harder to navigate than the online platform. I'm able to pull up the online platform from my iPad, which is the direction I tend to go when using Quickbooks from a mobile device. I wish the mobile application more closely resembled the online web platform. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I've switched from ADP to Quickbooks Payroll. I really enjoy having all of my businesses extremities implemented under one system. It's basically a one-size fits all. I am able to print my own payroll checks and vendor checks when I want and not have to wait for shipping. I enjoy having that flexibility. I also enjoy the fact that I can implement labor into my project management to see our profit/loss in real time. Excellent service overall. Review Source DG Darcie G. Payroll Manager Architecture & Planning Used the software for: 2+ years ### "Pretty good value but tax and reporting features can be lacking " December 30, 2021 4.0 QuickBook’s Online seemed like a great choice but after 1 year of use, we went back to the fully integrated desktop software. No real issues and certainly no issues with tax payment accruals and the reporting is very detailed. Highly recommend desktop software over online. Pros QB’s is user friendly and meets all basic payroll needs without issue. Easy vacation tracking and basic reporting services. Takes about 5 minutes to run payroll for a smaller company. Cons A couple of hiccups in the tax payment department using the online version and the reporting was lacking. Customer service was mediocre and took quite a long while to work with for seemingly simple errors that were only correctly handled approximately 50% of the time. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing QuickBooks Payroll Cost Review Source ET Elena T. Tax accountant Accounting Used the software for: 2+ years ### "Its a budget option, a good value for money" May 12, 2023 4.0 It is a reliable option Yes for a small business MYOB essential is a better option. Both quick books and XERo tried to make a software which will suit all business from small to very large. as a result they made the payroll needlessly too complicated for a small business owner. If you a in small business stick to MYOB essential, it is much easier to understand and to use. Pros It is Ok, not brilliant. It give basic options. It sia good value for money, as the monthly subscription is not too high compare to others. Cons I think it is complicated for many users. As tax accountant I have to fix their errors and I can see why they made it. It is too complicated. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Payroll I am using it because my clients are using it. Review Source SO Susan O. Manager Law Practice Used the software for: 2+ years ### "A Good, Basic Way to Run Payroll" May 24, 2023 4.0 Overall I have had a positive experience with QuickBooks Payroll over the past 8 years. It is a good way to run payroll. Pros Payroll is my favorite thing about QuickBooks. It eliminates the need to mail forms, and figures out deductions and taxes for the user. Cons You have to be careful to select the correct pay period. If it is past the date of the payroll period, it will go to the next pay period, and so you must be careful to change that. Also, I think it could be a bit more user friendly in a general sense. I'd also like to see more customer service for support and/or questions. Review Source AY Allen Y. CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor Customer Service, Enough Said!" February 2, 2022 2.0 We were forced to migrate over from Intuit payroll. What a bad experience. At first there were cryptic error messages when we were editing paychecks. Later, we had issues with our payroll taxes. 941x tax credits were entered and calculated … starting 12/31/21. Spent countless hours on live. Reps give inconsistent answers and were generally clueless. We now have to hire an accountant to clean after the mistakes of Quickbooks. What a bad experience. Pros One day direct deposit. General feel of user interface although it required sone learning curve. Cons Mysterious error messages. Mistakes galore. Poor customer service. Review Source KW Kevin W. CFO Logistics and Supply Chain Used the software for: 2+ years ### "Something happened! Don't use this service!" May 19, 2021 1.0 Ridiculous! Don't ever use this service. Pros Pretty well integrated with QuickBooks, but reporting is horrible. Cons I hire Intuit/QuickBooks payroll to manage my state unemployment and withholding taxes. Literally every month I am on the phone with them getting the run around on why they didn't pay my taxes and now that they are late, they can't do it. Consequently I now have to go traverse multiple state websites, invariably having to get on the phone to understand what they see as the issues for non-payment, and then pay penalties. QuickBooks Payroll used to work, in the last 6 months something has happened and they fail every month. Review Source MB Michelle B. Accountant Accounting Used the software for: 2+ years ### "If you dont like doing payroll, this is the thing you need to purchase." March 17, 2022 5.0 I used it for many companies and if I ever run into a problem, they help you fix your problem on demand. Pros I love that it does all of the payroll, creates checks and puts the entries into quickbooks for you. And it does the payroll taxes and sends it to the correct agencies. Cons Quickbooks online is expensive and this is an add on feature that most businesses should use. Review Source RP Regina P. Administrator Restaurants Used the software for: 1-2 years ### "Unhappy Customer!!!" September 4, 2020 1.0 Having billing issues. We discovered last month that we were being double billed for our QuickBooks payroll after we converted over to QuickBooks online. Overpayment came to a total of $1127. I and our accountant had to spend a total of over 5 hours on the phone attempting to get a refund for this overpayment. Finally my accountant got $474 promised back and had to compinsate me back another $474 from her small business. The other $237 was lost! After discovering what the charge being taken out of our bank account by intuit was, i then attempted to find a phone number to discuss the issue. I was unable to find any contact information on the website or within our QuickBooks online account. My accountant then showed me where online there was contact information. I then had to request a call back. There was no phone number or email to the contact Quickbooks with directly to get help with any issue including billing. We both then spent at least five hours on the phone with different quick books representatives. These representatives were located in the Philippines and not even in the United States. They made promises of emailing me information of where they had authorityTo deduct directly from our checking account and failed to send the information. This was two different representatives. I still haven’t gotten this information. Intuit has been getting double payment for our payroll services for 2 1/2 years! Pros Reconciling bank account both with bank and online. Cons Billing and lack of customer service! No direct contact phone numbers . Representatives in phillipines. Dropped calls and long waiting times. No email contact for help. Lack of follow through. Reason for choosing QuickBooks Payroll Accountant suggested Review Source DD David D. CEO Computer Software Used the software for: 1-2 years ### "Works for our relatively straight forward needs" December 5, 2021 5.0 It's been good, and I would recommend it to other companies that have a similar use case to us (not a crazy amount of employees, and no complicated setup for payments) Pros I've had many people tell me that QuickBooks Payroll isn't a "true" or "real" payroll system, but I have yet to experience any major problems. Our use case is fairly simple / straight forward, and we have 10's of employees, not 100's. In this context it works very well, handles all the tax reporting almost automatically (there is a bit of manual work, but it's trivial) and basically allows us to manage this fairly simply as a small company with not tons of resources. It handles the direct deposit for our employees nicely as well. Cons This is more of an issue with any Quickbooks product, not just Payroll. The UI is not always super clear, and sometimes you have to go to weird places (from a navigation perspective) to find a particular function. Getting our annual forms for employees and the government is always a pain, because it's been a year since it was done last and it takes some time to find where you can do it in the software. The support is also hit and miss. Sometimes the agent you get is very helpful and solves the problem relatively quickly, and sometimes the agent you get can't even really understand the problem no matter how often you explain it. Finally my last gripe is that I have to manage the dates to process payroll manually. i.e. Quickbooks knows when payroll has to be run, but doesn't send me any type of notification, so I have to manually track this. It occasionally results in running it too close to a holiday, resulting in staff getting paid a day late, I'd really appreciate it if I got a notice from Quickbooks on the last day to process on time, since it's only one of the many things I have to keep track of. Review Source OA Oluwaseyi A. Accounting Accounting Used the software for: 1-2 years ### "Quick book payroll is the best of the best " January 9, 2023 5.0 Pros Very Simple to navigate around and also the remainder helping me to avoid Missing payment deadlines. Cons The Calculations of Tax and NI deductions Review Source JM Jessie M. Office manager Medical Practice Used the software for: 2+ years ### "QuickBooks Payroll Keeps Recordkeeping Simple" June 30, 2022 5.0 Overall, I really like QuickBooks Payroll. It makes payroll super simple and quick to do and also makes taking the required deductions out easy. It keeps track of all tax deductions which makes tax season W-2's a breeze to get through. Pros I like how straightforward and easy this software is to use. It has everything ready for you to just fill in the information for each employee and the software does the rest. It has made my life so much easier and has prevented any major frustrations. Cons I don't like how you cannot buy the software anymore and download. It is now a monthly service that has to be paid as you go along. The price has also gone up significantly. Reason for choosing QuickBooks Payroll We heard great things about QuickBooks from other business owners and decided to try it on the great reviews it received. Review Source Michelle D. Accountant Accounting Used the software for: 2+ years ### "QuickBooks Payroll is a Mid-Range Option" January 31, 2021 4.0 QuickBooks Payroll is a good solution for payroll. There are other products that offer more functionality but this does the trick for small companies. Pros QuickBooks Payroll is an easy-to-use payroll option, especially for QBO users. If you are on QuickBook Enterprise, you will have a separate account to administer payroll. It is easy to integrate your payroll with your QBO books which is very helpful. Payroll is easy to run and administer. Cons The reporting is lacking behind their competitors. A straight-forward payroll journal is not as easy to find as it should be. They do not file and remit payroll taxes in all states which is inconvenient. Review Source Ted B. Persident Aviation & Aerospace Used the software for: 2+ years ### "Quickbooks Payroll for small business" November 18, 2022 4.0 Pros The payroll aspect of my consulting business is managed by me. The ability to has quickbooks payroll handle the necessary tasks within Quicken is very convenient. Cons There is a bit of setup that can be somewhat complicated Review Source AB Andrea B. Office manager Real Estate Used the software for: I used a free trial ### "Wouldn’t recommend " January 25, 2023 3.0 Pros The idea of quickbooks and the integration with other software was great. Unfortunately I was unable to use the product and understand it’s benefits. Cons What seems like an easy to use program to do payroll and manage employee info and compensation it wasn’t. It seemed like a baseless template-no guidance and help was rare from support. Support took days to respond and it was never helpful. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Review Source VF Vicki F. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Payroll Service for Small Offices" November 12, 2019 5.0 I have not had any problems with quickbooks payroll at all. I would recommend this service to other businesses. I also found them to be cheaper that the other payroll companies out in the market. Pros This software is very easy to use. Has all of the options we need for tracking deductions, types of pay, vacation accruals, 401K, flexplan deductions, etc. Online check stubs for the employees. They can just log on and get a copy of their paycheck. They automatically receive an email when the check is ready to review. Easy data entry. Quickbooks takes care of all of the Federal and state filing forms and payments. If you use Quickbooks for your business you can set it up to automatically transfer the payroll to your general ledger. Saves time and prevents errors. Cons If you don't start out using this software with your quickbooks when you first implement - you are not able to keep your payroll history. If you need to convert from one software to another - I would recommend doing it at the time of your physical year. Reason for choosing QuickBooks Payroll Because I use quickbooks for all other accounting functions and I know that they have a good reputation. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Their prices was getting a little high and it was cheaper to go with Quickbooks payroll Review Source RM Ruben M. owner Construction Used the software for: 2+ years ### "Customer Service" February 20, 2020 5.0 Quickbooks Payroll has been easy to use. We just recently started using Quickbooks for payroll. If I would have known how easy it was, I would have switched along time ago. I do not like change much, so if it works why switch. Quickbooks has been working well for our business. Pros The software is extremely user friendly. I love the simplicity of it. And When I have an issue chatting online instantly is amazing. Today I had an issue with our address since we moved our office and \[SENSITIVE CONTENT HIDDEN\] was amazing. He was genuine in asking how my day was and very understanding and friendly. He took care of my issue and made sure it would not come up again. Cons In the 5 years that we have been with quickbooks there is really nothing bad I can say about the software. It has been great for our business. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Pricing and ease of having everything together on one platform Review Source MH Mary H. Executive Assistant Food & Beverages Used the software for: 6-12 months ### "Quickbooks Payroll" November 14, 2022 4.0 The ease-of-use, as far as processing payroll AND commissions due, was really great - it's user friendly,m easy to navigate, transparent. Pros I liked the interface when running payroll - the way the program is setup when you are running payroll (and commissions), it allows you to pick and choose what is being paid. For example, if you pay Health Insurance stipend only once/month, you have the option to just "check the box" to add that to your paychecks that week. Cons The way it was integrated into our main Quickbooks software, I was unable to use this on my MAC - I am only a MAC user and had to get a PC to use our main QB software, which included the payroll features as well. Not many other complaints though! Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We were having trouble with XERO's reporting and ease-of-use! Review Source LG Luke G. Managing Member Accounting Used the software for: 2+ years ### "An Industry-Leader & Solid Product" January 12, 2021 4.0 Overall, the experience has been positive but I am unsure about the current trends and future Pros Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product. Cons The overall cost to use the product, largely due to always-increasing subscription prices, is the primary downside to using QuickBooks Payroll, or any Intuit/QuickBooks product. Alternatives considered [OnPay](https://www.capterra.com/p/167109/OnPay/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[PayWow](https://www.capterra.com/p/192657/PayWow/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Payroll Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.