Intuit

QuickBooks Enterprise


4.5 / 5
10192 reviews


Average Ratings

10192 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About QuickBooks Enterprise

QuickBooks Enterprise is an end-to-end construction accounting software that can grow with your business. It provides all the tools your business needs, yet is easy to use. You can organize your books, manage inventory, track sales, and even run payroll, but at the fraction of the cost. With QuickBooks Enterprise, you save thousands of dollars a year vs. comparable solutions. Powerful and flexible, it also comes in editions designed to fit your specific needs. Take a free test drive today.


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QuickBooks Enterprise Reviews Recently Reviewed!


Capterra loader

Great software, even for beginners

Nov 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: When learning the software, it is very easy to pick up. The map design on the home page is very easy on the eyes and more user friendly than using the toolbar at the top.

The snapshot at the right of the screen is a great way to see the balance of your accounts without having to log into every bank (if you have different ones). As long as you keep accurate records and reconcile each month, it's easy to see what you're working with throughout the month.

Cons: The online payments section, while convenient, does not always match up with customers you have in your system, especially if that customer name has any special characters in it such as a hyphen (-), slash (/), or apostrophe ('), etc. Even the help doc available in Quickbooks does not fix this issue and customer service is not always helpful either in this regard.

Overall: I really like this software and its ease of use, especially for beginners. The multiple features can seem daunting at first, but it's a breeze to pick up.

Vendor Response

by Intuit on November 13, 2018

Hi there, Savannah. I've got you covered when it comes to matching online payments. Since this is only occurring with customers who have special characters in their name, I encourage you to edit this data from the Merchant Service Deposit window. The formatting is widely known to cause issues with matching but removing these signs is one excellent fix.

Regardless, I'll ensure the support you receive is always helpful in this regard. As an alternative, the reps on Facebook (Intuit QuickBooks) and Twitter (QBCares) would be glad to lend a hand. They have the expertise to get you squared away and are available M-F from 8 a.m. until 10 p.m. EST.

In the meantime, you can manually record deposits if you still notice errors with matching (https://community.intuit.com/articles/1769105). Before doing so, I suggest removing the online payments with the Dismiss button below the Record Deposit window.

Jess, The QuickBooks Team

it's a love hate relationship

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like QB for it's completeness to operate a business. It integrates your banking, your customer base and sales and/or estimates seamlessly. You can use it to email customers or print out what you need. There are so many facets to this software it'll take you a while to get to know them. Once you do, you'll be forever beholden to use them. It's hard to go back to a simple spreadsheet again. All invoices/estimates are custom-izable. You can use your logos and iven if you're a small micro business, you present yourself as a competent, savvy businessperson.

Cons: You must purchase a new copy every 3 years. Some of the features you get used to using become un-usable if the newer version isn't purchased. QB doesn't support many of it's features after the program is 3 yrs old. You can still use the program, but some of the conveniences are gone, such as emailing invoices, or payroll. QB has a habit of having you get used to their newer features and then take them away once the program is more than three years old.

Overall: Setup isn't difficult, but it's very time consuming. It's difficult to use the update product once you lose the initial program. I've changed computers that originally had the program installed (when it was a CD). After changing the laptop, and losing some information, including the CD, I wasn't able to prove previous ownership and had to purchase the new complete program which is much more expensive. I hope that problem has been corrected since I would think the d/l'able programs can be tracked more easily.

I call this a love/hate relationship because QB gets you to love the program, then makes it difficult to continue with the same program once the 3 years are up. They know they "gotcha"! but, all in all, it's a program I wouldn't want to do without when having a business. I also use this program to keep track of not for profit organizations, too. It's a very versatile program for any type of business. I used the contractor program and have been able to customize it for the Nonprofit. I began using QB in 2003. It's certainly grown since then!

Vendor Response

by Intuit on November 08, 2018

Thanks for your honest review and loyalty. It'd be my pleasure to touch on why updates occur, as well as how you can move data between computers. I assure you there are steps in place should you no longer have the original CD, and this article covers the process: https://community.intuit.com/articles/1771783. Furthermore, the info in the following link walks through how to avoid losing data when moving: https://community.intuit.com/articles/1764250. The insights there will save you valuable time moving forward.

As for the 3-year lifetime, we work hard to deliver the most secure and state of the art software on the market. This means the back-end systems comprising sensitive connected features, like email and payroll, must be replaced within that time frame. Full upgrades are the best way to safeguard your data and customer info. Should you have further questions, I invite you to email me directly. I'll gladly answer them in full (QBCares@Intuit.com).

Jess, The QuickBooks Team

QuickBooks User

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've been a QB user for almost two decades. What I like about this software is that it's easy to learn and use, especially if you don't really have an accounting or bookkeeping background. Their support has always been excellent and very helpful when needed. While there are cheaper accounting software programs, QB has been around a very long time, has superior customer service, and caters to users who may not have much accounting experience as well as those who do. It's also easy to get started if you're new to the software. They also have other options to help small business owners, such as payroll. I've used their payroll service (both basic and advanced) and I have found it to be very useful, affordable, and easy to use.

Cons: I'm a Mac user and the QB software isn't as great on a Mac as it is on a PC.

Overall: Accounting, tracking expenses, handling taxes, doing payroll, creating invoices and tracking both customers and vendors.

Vendor Response

by Intuit on October 22, 2018

Thanks for your loyalty to QuickBooks these past two decades, as we're proud to have been by your side all this time. Your comments were a pleasure to come across, as we strive to provide the payroll tools and support you deserve. Because we also work hard to ensure our software is accessible to users of all backgrounds, we've created self-help spaces like our Community (https://intuit.me/2rJQ95o) in case you ever have workflow or accounting questions.

As for the differences you've noticed on a Mac, rest assured I'm here to ensure your software is working just as well on all operating systems. At your earliest convenience, feel more than welcome to send me a message directly at QBCares@Intuit.com. That's my inbox, and I have the knowledge and tools to get you squared away.

Talk soon!

Jess, The QuickBooks Team

QB works for us

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our NFP company switched over to QuickBooks Online about six months ago, and it was a bit of an adjustment after many years of the desktop version. However, now that we've ironed most of the glitches out, I've found that it's great software with new features I really like, such as knowing it's backed up online and that our treasurer and accountant are able to access the data. I like being able to upload statements and receipts to transactions for a more complete record.

Cons: With QB Desktop I was able to assign literally everything a class so I could call up a report of just about anything. With QB Online, things like payroll and tax payments are a bit immutable and you can't add a class or change it to fit the needs. For example, our office personnel is partially covered by grant funding rather than general operating for part of the year but the wages cannot be assigned as such and therefore cannot be called up for a report on the grant.

Overall: When we switched over from Desktop to Online, I made a couple of errors that had to be fixed. I called the Help desk and I was grateful they stayed with me until everything was resolved even though in one case it took a very long time. The software itself is excellent once you find everything and become accustomed to how it is configured. We're a small company so it has far more features than we really need but is still a great asset for us to keep track of our finances, and I recommend it to others.

Vendor Response

by Intuit on October 19, 2018

Thanks for reaching out with your review, Susan. While Online allows for some class and location tracking (https://community.intuit.com/articles/1146024), I'll gladly forward your comments about enhancing this functionality to the Engineering Team. Rest assured that when you speak, we listen. Your ideas power our innovations, as you know better than anyone what will benefit Children's Theatre of Elgin. In the meantime, the Community space above doubles as a Q&A forum monitored by more helpful product experts. I encourage you to explore it a bit when you get a chance, as there are tons of insights for handling your grant funding hosted there.

All the best!

Jess, The QuickBooks Team

Great for small business, or even mid size business.

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I used this software for a number of years when I was working at a midsize family owned shipping/fulfillment center. It took me just a few hours to be able to understand how to navigate and properly use most of the features available software.

Features Include:

- Importing and Exporting of large data files containing costumer information

- Multiple account log-ins, being able to switch between two different users(companies) with each having their own unique list of products, and clients.

-Inventory, this was a very important feature for us, it notified us when we were running short on certain items for order fulfillment, it also kept an updated list of the amount of inventory in the warehouse in terms of dollar value

- Costumer look up, address, product ordered, past orders, balance paid and due. Orders would could be search by order number, name of costumer, or even the ability to search orders meeting certain criteria.

- Product information, the user had the ability to assign description and cost of their products.

- Data back ups; the user would had the ability to make multiple save files that contain all the information that was present at the time of the creation of save file, it was a useful feature since a lot of the computers at work ended up being wiped or malfunction at one time or another.

Cons: The one thing that I just really dislike about this software is updating, after an update you would load a backup save file per company in order to re-import all the information that had already been available before the update. This lead to multiple order being shipped, and problems with inventory. Could have just been us, I don't know if every one experience this issue.

Overall: Even with the one major flaw I experience, I would still recommend QuickBooks to small to midsize business that need an easy way to organize, categorize their costumer orders, inventory, and being able to keep track of company expenses.

Capterra loader

Perfect Accounting Solution in our Firms

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about QuickBooks is that it is an easy to use software, where any person with basic accounting/finance, and computer skills can comfortably use it. Again, it links banks transactions with the prepared customers' invoices, making the accounting work easy and quick. Besides, QuickBooks has numerous features such as general ledger, asset management, cash book, petty cashbook management, taxation guideline, among others, and this smooths the accounting operations of our firm.

Cons: What I disliked most about QuickBooks is its slow response, and errors when functioning. However, the continuous updates and upgrades have resulted in significant improvements on its functionality. Again, QuickBooks is more expensive, and this affects the number of the users, In fact, the acquiring/purchasing cost should be revised.

Overall: Nothing feels good like having a product that solves its intended purpose. This applies with QuickBooks as it perfectly aid in conducting the basic accounting task, yielding correct and accurate financial results. For the many years that our organization has used this item, things have significantly changed and we are happy to work with this vendor. These guys continually conducts a complete market analysis, as they come up with updates that solve bugs that were there before.

Vendor Response

by Intuit on October 16, 2018

I'm thrilled to read QuickBooks is delivering the accounting solution that fits the needs of your firm, John. Your loyalty is valued, and we're proud to have been by your side over the years. We're continually working to improve our software and ensure you have the fixes necessary. This includes crafting the info you need to tackle errors and slow responses as it occurs, and our Community has a ton of info to help in this respect (https://community.intuit.com/articles/1502333).

While I have you here, please know I'd be more than happy to discuss what cost-efficient options we've developed with you and user counts in mind. I'll see to it that you're getting the value you deserve, so feel free to reach out to me directly when you get a chance (QBCares@Intuit.com).

Until we chat again, take it easy!

Jess, The QuickBooks Team

Capterra loader

For the Beginner

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is the ease of use. They make it very simple to enter customers and vendors along with invoices and/or bills. Then posting the payments and reconciling the accounts. You can use one piece or all the different capabilities, that is your choice as they do all work together.

Cons: The thing I like least about this software is the troubleshooting. You have to have the exact title or phrase of what you've done wrong to find solutions to help you. I typically only do internet searched for assistance and have not used the call in system. That might actually help me more but I'm impatient and typically don't want to wait

Overall: I would and have recommened this software to many different people for different situations as its user friendly, easy to navigate and has some great custom report features. I run a small local non profit and have been using QB for over 13 years with no intentions of changing to any other service.

Vendor Response

by Intuit on October 15, 2018

Thanks for reaching out with your comments, Lyn. I'm delighted to read we're doing our part to provide a wide variety of capabilities in an easy to use package. We're proud to be backing River Cities United Way, so rest assured we've got you covered when it comes to support.

As an alternative to calling in, I encourage you to reach out to the product experts who monitor our social media channels. You can find us on Facebook (Intuit QuickBooks) or Twitter (QBCares), and our chat reps would be more than happy to be of assistance. As an added benefit, you can expect quick responses anytime within their hours of availability (M-F from 8 a.m. until 10 p.m. EST). We're just a message away when you have questions, and they can lend a hand with finding the solutions you need.

Thanks a ton for your 13-year loyalty to QuickBooks, by the way! I'm wishing you and your non-profit continued success, and a wonderful rest of your week ahead!

Jess, The QuickBooks Team

QuickBooks is Useful for Small Businesses

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Once I got the hang of QuickBooks, it was very useful. In general I like it and it makes accounting relatively easy. One caveat is that I am an attorney and I have to do relatively complicated trust accounting in QuickBooks. I found it extremely difficult to figure out how to properly set things up initially to do all of this correctly in QuickBooks. I would say it was the single thing that caused me the most stress in the first two years of my law firm. However, with the help of a couple of third-party books, and some online guides from third parties, I finally was able to figure out how to set things up properly, and once I did that things ran pretty smoothly. I still have my own little "guides" that I have written for myself to remind me of all the steps to do different tasks - but even having to follow those guides, QuickBooks is reliable and quick. I really like how quick and easy reconciliation is. As an attorney I am retired to do reconciliation for the trust accounting - with QB it is so easy that I generally do reconciliation once a week as opposed to once a month, and this really gives me the peace of mind to know that everything lines up. I do like, in reconciliation, that QB is able to almost always accurately tag items to their appropriate transactions/accounts so that I just have to click that it is correct. I am able to set up QB to automatically download backups of my company file to cloud backups like OneDrive and DropBox, which is great.

Cons: QB occasionally tags things wrong in reconciliation - for example I have a trust account where client funds are held before they are earned and a separate business savings account, and they both earn interest. When I earn interest on both accounts, however, QB consistently tags them both as interest on my trust account, which is incorrect. Also, QB does not allow for more complicated splitting of transactions. I have a third party payment processor (LawPay) and on one occasion I received funds from a client and processed a partial refund to a client on the same day. In my trust account, however, this only processes as a net deposit. There is no way in QB to split this transaction into both a partial refund to one client and a payment from another client, so when I do reconciliation this transaction consistently pops up (it has been doing this for over a year), so in EVERY reconciliation I have to just ignore it. This is annoying. Also, QB online does not have all the functionality I need for law firm trust accounting, so I had no choice but to go with the desktop version. I would have liked to have had the option of using the cloud version so that I could more easily use the software on my desktop and also on my laptop while traveling. Instead, I can install the software on my desktop and my laptop, but I can't really use the software on my laptop and have it sync - rather my laptop is useful if I need to recover my file and then switch to using my laptop only.

Overall: Overall, my QB experience has been very positive.

Excellent accounting software but not cheap

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks is relatively easy to use if you are even a little computer or finance literate. It makes bookkeeping very easy by pulling in your bank transactions and allowing you to match these to sales and purchase invoices that you have created. It allows you to create and send very professional looking sales invoices to customers. There are a whole heap of features that you may never use.

Cons: Maybe a little too many features for the average or more basic users. This can leave new users feeling a little overwhelmed. There are several banks that don't yet link in (Tide, Starling etc). It's not cheap and it's forever on promotion (like Stella), customers see through this.

Overall: I raise repeating sales invoices to my clients and when the payment comes in through the bank, I match the payments to the sales invoice making my bookkeeping logical and easy. When I spend money, I tell QB in plain English what it was for and QB posts it into my accounts. Easy and efficient.

Vendor Response

by Intuit on September 21, 2018

Thanks for taking the time to write this thorough review. Managing a business can be quite busy, even without the accounting aspect involved. That's why our goal is to streamline invoicing, bookkeeping, and other daily tasks by means of our software. It's awesome to hear that QuickBooks has made these tasks easier and more efficient for you.

Another one of our top priorities is to provide you with various software options to choose from. That way, we can ensure that you're using a QuickBooks product that meets your business' needs feature-wise and price-wise. This guide, which compares the prices and features of each version of our software, will come in handy if you decide to switch to a lower-priced version in the future: https://quickbooks.intuit.com/products/

If you're currently using QB Online, there's also a process built into the program that makes downgrading fast and easy: https://community.intuit.com/articles/1609737

Cheers!
-Kristian, The QuickBooks Team

Capterra loader

QuickBooks - everyone can be a bookkeeper

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: First, I've been using QuickBooks for over 11 years. I have used both the desktop software and online. Right now, all of our companies use Quickbooks online. I'm a big fan. If you have ever taken an entry level accounting class, you have all the knowledge you need to run QuickBooks. The ease of use is the best I have found and I've used a few other accounting systems that I won't name :) But QuickBooks far exceeds those others. You can easily customize your chart of accounts, create invoices and sales receipts, run payroll, manage users, complete bank reconciliations and manage the chart of accounts. It doesn't take a professional to learn the software which is what I love.

I have to talk about their support. They are amazing! We had to switch over another one of our companies to QuickBooks and the process from the old software was a nightmare. I spoke to QuickBooks support and they stayed on the phone for over 4 hours with me getting it to transfer. The support was unprecedented and in the end, they really pulled through to get the old accounting software to transfer into Quickbooks. Never seen anything like it before. I was thoroughly impressed.

Cons: The software goes down quite often. Sometimes we get errors that we can't log into our account or even that our account is active, which I know isn't true. We wait a few minutes, refresh, and alas we are back in business. Even with this headache every once in a while, I would still choose this software.

Vendor Response

by Intuit on September 21, 2018

We really appreciate you taking the time to write this glowing testimony, Jessica. It's been great having you as a part of the Intuit Family during these past 11+ years. What you said in your review title is so true. Everyone can become a bookkeeper. Sometimes, they just need the right tools in order to do so. We're so glad you made QuickBooks your bookkeeping tool of choice. By the way, if you run into a future situation where the site appears to be down, this tool can come in handy and potentially get you logged in faster: https://fixit.intuit.com/

We look forward to backing your business for years to come!
-Kristian, The QuickBooks Team

Nothing beats QuickBooks for Accouting, as long as it's the desktop version...

Sep 14, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks is awesome. Simply put - the features and functions are extensive. From the reporting, to the invoicing and billing, to the payroll functions - it does everything your business needs to ensure it's financials are accurate and on time. I especially prefer Quickbooks Payroll to other payroll services, because the integration of data is automatic, and I don't have to manipulate files to import and export for Payroll. In addition, it tracks all the taxes, and if in numerous states, handles all of the state reporting necessary.

Cons: The cost is pricey. You will pay a lot for QuickBooks, but it is worth every penny if you have a business will a good volume of income, or with a payroll.

QuickBooks online is significantly lacking some of the functionality of the full version, so when working with clients, you need to ensure you are using the same versions so that the data doesn't get corrupted. Specifically the Sales Tax setup on QB online is more difficult to work with than the full desktop version.

Overall: I am a user of QuickBooks as an accounting assistant for my clients. I have used Quickbooks to conduct Payroll functions, for income and sales tax reporting, and for financial data exports for data creation. QuickBooks is a program for people familiar with accounting terminology. You need to know what assets and liabilities are, expenses and income, etc. before you can set it up properly. With some online training through their tools, or others available online, you can glean enough information to create your QuickBooks file and get going. In addition, it is an awesome tool for collaboration with an accountant. You can have accountant copies of your files, and sharing the files is straightforward and simple.

Vendor Response

by Intuit on September 17, 2018

Thanks for the review, Melissa. While we offer different versions of the same product to ensure businesses of every size will have their needs met, it'd be my pleasure to discuss the Cons you mentioned.

While you can find some tips for Sales Tax set-up in spaces like our Community forum (https://community.intuit.com/articles/1146054), this site also has a ton of insights so users of every background can feel confident working in QB. As a prime example, this article (https://community.intuit.com/articles/1164870) is a glossary of accounting terminology.

Regardless, feel free to email me in regards to pricing and the functionality suggestions you mentioned at QBCares@Intuit.com. I look forward to hearing from you and will keep an eye out for a message with your name on it.

Jess, The QuickBooks Team

Quickbooks - Big bang for your buck

Sep 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is the most user friendly software on the market. It is simple to set up a company and basically "idiot proof" for anyone with the slightest of bookkeeping knowledge. Basic accounting entries can be made manually or automatically generated through a simplified user interface. I would encourage anyone with a small business and a limited accounting skill set to use this software.

Cons: This product is so easy to use and manipulate, that it is also very easy to make changes to past entries in error. Checks can easily be deleted or changed which can cause inaccurate books. There are ways to correct these errors if proper documentation is kept each month.

Overall: Great product! I would highly recommend using this product for a start up business, can also be used for more advanced accounting with proper training.

Vendor Response

by Intuit on September 19, 2018

Thanks for the excellent review, Lindsey! Comments like yours are affirming to come across, as we strive to deliver a feature-laden product that maintains the user-friendly interface you've come to enjoy. As you've noticed, we've crafted QuickBooks to be accessible to users of all backgrounds, accounting or not. For this reason, there are a ton of tips and to help you quickly correct any errors in QuickBooks, and even keep a log of documented changes in the system itself (https://community.intuit.com/articles/1145970).

Since our Community database hosts the linked article above, I encourage you to explore it more when you get a chance. It's a perfect example of a one-stop shop for input tips and workflow tricks. It also doubles as a Q&A forum monitored by our product experts, so jump into the advanced insights hosted there anytime.

Wishing continued success to Olympia Companies, by the way!

Jess, The Quickbooks Team

Capterra loader

Beware before importing transactions! There's no way to bulk delete them!

Sep 07, 2018
1/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: No pun intended, but for the features that actually work well, they are very intuitive. They accommodate such a huge range of detail and diversity in what each business would require. Beautiful interface.

Cons: No one should use this product if you have to import a lot of transactions! 1. There is no way to batch delete transactions that you may import by mistake or that you decide later on you don't want (which is likely to happen because once you get over the learning curve and figure out how you want to use the software, you may have entered data that you no longer want). I found this out the hard way. After two years of data was entered, I was encountering issues related to how I originally added the transactions to my register and that I needed help fixing. But then multiple representatives kept only solving small portions of the problem. After the fourth or fifth rep saw my issue, she said that I had to start all over again entering two years of data into QBs. She had me disconnect my bank accounts, then "delete" them from the Chart of Accounts. This makes the account "inactive" BUT she failed to tell me that those transactions would never actually go away. They stay there in the background and mess up your reports. So because she had me then reconnect all my accounts and re-import two years of data for me to start over again, it essentially duplicated every transaction (thousands of them). Now my only option is to either manually delete every duplicate, which is not possible OR cancel my acct, create a new one and start over again. All the reps and supervisors I have spoken to have blocked me from anyone higher in the company. They refuse to refund me for any more than 1 mo.

Overall: My bad experience erased all the good that could've come from Quickbooks. I just wasted two years of bookkeeping, two weeks of non-stop work in QBs preparing my 2017 Tax return that is on extension and I'm now going to get penalty fees from the IRS. They can't pay me for those fees and they can't give me back my time, but the least they can do is refund me for the two years of service fees that their representatives have rendered useless to me. I can't get any higher than a Supervisor Kayson in the Accounting Dept. I've begged and pleaded and told her that I know Quickbooks doesn't want this for their customers and that they should be informed of this disaster to make sure it doesn't happen to anyone else and she refused, after begging for almost an hour, she said there was no one higher she could pass me onto. It just can't be possible, but that's how I was treated when the worst possible thing could happen to me and my business. It's not worth the risk. Please do your research and make sure this doesn't happen to you!

Vendor Response

by Intuit on September 28, 2018

Hi Jullian. You've been through quite the ordeal, so I appreciate you leaving this honest and thorough review. I want to exhaust my resources to turn this around, so please know I have the tools and visibility to help. I encourage you to reach out to me at your earliest convenience (QBCares@Intuit.com). That's my inbox, and I'd like to dig into your account and ensure these data entry and import issues are cleared away once and for all. I'll help you do so with the least amount of strain on you and your time, as I realize you have a thousand other things to do than delete duplicates. You deserve better, and I'll see to it that happens.

I'll be on the lookout for your message, and I thank you in advance.

Jess, The QuickBooks Team

Quickbooks Online Review

Sep 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been using this web based software for around 5 years having used the desktop version for 10 years prior to that. The main advantage is easy access anywhere with no concerns on backing up your data. These alone are worth the very reasonable monthly costs. I chose QB online as its market share attracts a lot of 3rd party integration App developers which help me streamline our processes and save a stack of cash on administration costs

Cons: Some years ago the UK based support was non existent, over the last 3-5 years this has been massively improved with a UK based support team. Can be a bit laggy when the USA wake up, this can be overcome by using the desktop application that somehow sync's with the Web based platform. I've never tried this, but can see how others might

Overall: Overall QB Online helps me run my two business from anywhere, I can process any amount of suppliers bills, make payments, run reports etc etc ... from my armchair if I wanted to. The 3rd party apps that sync up are great , you need to be prepared to put in some leg work to understand how this all hooks up but once you have it all set up it works a dream. I reckon I save 1.5 admin salaries per year using QB Online and all the other apps

Overall...its worth 10 times the cost

Vendor Response

by Intuit on September 07, 2018

Hi David,

Thanks for taking the time to write this glowing testimony. It's been great having you as a part of the Intuit Family during these past 15 years. Your review perfectly captures what QB Online is all about, which is helping business owners save time, save money, and manage their business from any location.

By the way, if you're interested in giving our desktop app a try, you can download it from this page: https://quickbooks.intuit.com/apps/

The app generally runs faster than the browser version of QB Online, so it'd be worth checking out. We look forward to backing your business for years to come!

-Kristian, The QuickBooks Team

Capterra loader

Solid Product When It Works, But Horrific Customer Service & Terrible Update Policy

Aug 30, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: The product is well designed for working professionals to complete the common, everyday tasks easily. Moreover the layout of the screens of the software are, for the most part, logical.

Cons: First, customer service is horrific and the software includes some awful design flaws : Specifically, in the Premier version of the software one is supposed to be able to automatically generate bills for all customers/Jobs with time entered against them. However, this function fails miserably--specifically, when the function is run, the last line of every customer invoice is incorrect--it actually pulls information from another customer/job and inserts the text there, but mixes that description with the correct time entry for the invoiced customer. This resulted in approximately, 500 invoices that contained erroneous information. When Intuit was contacted regarding this issue, "customer service" took over a month to respond and then said that they were aware of the problem and they were working on a fix--that was over 2 years ago and the problem as not yet been resolved.

Second, updates to desktop software are essentially forced every 2 years: Specifically, Intuit appears to systematically cut off add-in features of older (2+ years behind current release) software. More specifically, we were running the 2015 version of their software and in early 2017 we were advised that we would no longer be able to accept credit card payments unless we upgraded to the 2017 version of the software. This is all despite the fact that technically the software is still supported by Intuit. However, software that cannot accept credit card payments as an integrated feature is useless.

Vendor Response

by Intuit on September 04, 2018

First, I want to extend my offer of help here, Stuart. Please know we upgrade products so that the back-end systems comprising them are the most state-of-the-art and secure on the market. This process delivers the peace of mind you deserve when completing sensitive tasks like processing payments. While you can read more about why upgrades occur in the FAQ which uses the most recent (2015) as context (https://community.intuit.com/articles/1501193), please feel more than free to email me directly at QBCares@Intuit.com. I have the visibility and expertise to help with the bill generation issue and can take a look at what happened during your previous interactions.

Until then, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have chat reps available who'd be happy to help anytime.

Thanks for your honest review, by the way. You've given me the chance to help, and I'll exhaust my resources to turn this around.

Jess, The QuickBooks Team

Using QUICKBOOKS since 2014

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: QB has excellent customer support. Even tho the support is base in India about 99% of the tech's are understandable and should you have trouble they allow you to ask for another tech without being offended. We use the P/R and A/R modules and they are easy to follow and understand if you have basic computer knowledge and finance knowledge help as well. But tech support is always their to help you with any issue.

Cons: They give you the ability to create far too many reports.

Overall: Overall, the software works very well, the tech support is excellent and the pricing is fair and reasonable. They offer credit card proceasing and employee direct deposit. We don't write checks any longer and that is a great savings in itself. Purchase it, take a few classes to learn the software program flow (it makes it easier to understand) and you won't be sorry. An excellent product for any business that has accounts receivable's and employee payroll. You can even do you monthly and quarterly taxes too!

Vendor Response

by Intuit on August 28, 2018

Hi there, Gary. Thank you for your review, and your long-time loyalty to QuickBooks. I'm delighted to read our software is helping you manage the finances for Nancy Kissick's Professional Nursing Serbs. While we have customer assistance all over the world and U.S, just like our customer base, I'm here to ensure you know about all the support channels available to you.

As an alternative to calling in, feel free to send us a message on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have dedicated product experts at the ready to lend a hand, and they have the tools and expertise to help you with any issues you come across.

Further, these agents likewise monitor our multi-function Community forum space at https://intuit.me/2rJQ95o. This Q&A site doubles as a database of workflow tips and troubleshooting guides, so you'll find a ton of insights on creating reports.

Keep up the fantastic work, and take care!

Jess, The QuickBooks Team

The Desktop version is better than the online

Aug 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Desktop - it's easier to have multiple screens open, but can only do one company at a time (online, you can use different browsers to open multiple companies). Has a lot of functionality. The only other thing that is better about the online version (imho) is being able to easily log in remotely - BUT, if you don't do it frequently enough (and randomly) you'll need a verification code.

Cons: Does have an intercompany feature. The online version doesn't allow multiple screens open at once. If you decide you want to cancel your online membership, getting your historical transactions off of it is a challenge. I wish that they still allowed recon of sales tax. Online doesn't give a "fee" and "Interest income" fill in for recon'ing each bank account. There is no listing for any asset/liability accounts that haven't been recon'd or a report showing the last date it was recon'd.

Vendor Response

by Intuit on August 27, 2018

Thanks for this review. Your loyalty to QuickBooks is valued, so please know we're proud to be backing your business.

While I have your attention, it'd be my pleasure to address the Cons you mentioned. As a start, you can open multiple windows/tabs of the Online software. This Community-hosted article outlines the details (community.intuit.com/articles/1456006), and I encourage you to explore the space more when you can. Our multi-function Community database also doubles as a Q&A forum, so jump into the convo anytime you have questions.

Further, you can download your historical data and save it in spreadsheets if you decide to cancel. The info at community.intuit.com/articles/1254966 explains the process, but I'd be happy to pass your suggestions about interest income, flexible sales tax, and alerts about reconciled accounts to the engineers for review. We use your ideas as inspiration and default to it when developing new tools.

Jess, The QuickBooks Team

The Software that any accountant could not live without

Aug 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: QuickBook is the one of the top accounting software. It greatly deals in assisting with fixed asset

management, billing and invoicing of income, payroll management, bank reconciliation and others. As

an accountant, I have used this software since I can remember. Not only that it is capable of more than

enough tasks than any other software I have personally tried, but is very user-friendly as well. The

monthly starting price was easy to keep up with and not financially draining at all when I used it before I

started working at an institution. The current institution and team I am in highly suggested QuickBook.

The availability of tech support 24/7 is a plus for our trainees. QuickBook can also be great for any

starting businesses; it tracks invoices, payments, expenses, amongst others.

Cons: A limitation with the number of characters in names, titles, or products is one of the problems I have

faced upon using this software. Being unable to name two projects similarly is also a difficulty at times,

since most clients and products have same names. Although these cons may seem fairly important, it is acceptable. The pros, and the usage of this software is far more superior than its cons.

Vendor Response

by Intuit on August 24, 2018

Thanks for taking the time out to leave this review. I'm delighted to know we're doing our part to keep you on your business on track, as we're proud to be backing you.

As you mentioned, you're a seasoned QuickBooks user, and I appreciate your loyalty to us. It'd be my pleasure to pass your expert feedback along to the Engineering Team, as they use your suggestions as inspiration. Increasing the characters and providing more flexibility in naming projects are brilliant ideas, so I'll forward your comments to the developers directly.

Before you go, I encourage you to bookmark our Blog (https://intuit.me/2L2zqTv). We use this space to post about new and coming product enhancements. Many of them got their start in the feedback channel because when you speak, we listen.

Jess, The QuickBooks Team

Capterra loader

Good Product - Terrible Support!

Aug 21, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: QuickBooks does everything I need it to do, simple input (after my accountant set it up), some nice reports, easy to read screens, and easy for me to produce P&L for myself and taxes.

Cons: Terrible support. I had issues with some items and waited for hours on hold, spoke to people with such strong accents I could not understand them. I was actually stuck and could not work and asked to be escalated to North American support- - they said they could not do that. The offered me a manager and hung up on me. I called the corporate office and even sent letters, and never got any responses. Very frustrating when you spend this kind of money and the support is not there.

Overall: I actually stopped using it and moved over to Sage software. When the program would not open to wait for 90 minutes on hold for support is not business functional. The product is good when it works, but if you have any issues, be prepared to stop your business.

Vendor Response

by Intuit on August 23, 2018

Hi there, Perry. I appreciate you taking the time to leave this honest review, as I'll exhaust my resources to turn this impression around. At your earliest convenience, can you reach out to me directly? My inbox at QBCares@Intuit.com is open, and I have the expertise, visibility, and tools to get you squared away. I'll dig into what happened when you reached out, and look forward to receiving your email.

In the meantime, please know we have a wealth of support options available to you. As an alternative to calling in, we have product experts monitoring our official Facebook (Intuit QuickBooks) and Twitter (QBCares) feeds. Even though we have call centers all over North America and the world, just like our customer base, the upside to messaging us is everything is easy to follow and accessible on screen.

Rest assured, the interaction you had with support is far from typical, but I intend to rectify this as soon as we get in contact again.

Jess, The QuickBooks Team

Great for a novice but pricey

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Love that you get the upgrades and you can update your system. Love that it is user friendly - I was able to figure it out with basic (very basic) accounting knowledge. It's also pretty forgiving in that if you do a transaction the wrong way, you can delete and redo it.

Cons: Two things: 1 it doesn't have an easy way to migrate from POS to Quickbooks for inventory. I am hesitant to change over as there doesn't seem to be an easy transition plan for a small business owner and 2 EVERY TIME there is an upgrade - there is an issue with our bank downloads. It's as if it takes a few days or a few weeks for either Quickbooks to notify the banks to update their code or whether it takes awhile for the adjustments to be made. This can be anything from not being able to download or import AT ALL or whether or not your mouse will even click when selecting a bank transaction. As a result, we wait a few weeks before downloading and upgrading to reduce the impact to our bank transactions. We have too many to hand key.

Overall: Overall, it's pretty good. If they could make their upgrades an easier transition and come up with a simple inventory conversion plan - I would be a happy client.

Vendor Response

by Intuit on August 24, 2018

Hi there, Stephanie. First things first, I'll exhaust my resources to ensure the mentioned Cons are addressed. While you can synchronize POS and Desktop items and accounts (community.intuit.com/articles/1588763), I appreciate you broaching your issues with transitioning. Rest assured, we have a wealth of insights to help along the way.

As a prime example, the article above is hosted by our Community space. Should you run into bank downloads again, I encourage you to check this other overview at community.intuit.com/articles/1501199. You deserve to upgrade your software as seamlessly as it's designed to be, and there's a step-by-step guide here: community.intuit.com/articles/1501544. As an added benefit, this article has handy links that cover what to do in the vent of an issue.

As for pricing, feel free to reach out to me directly (QBCares@Intuit.com). I have the visibility to help, and can gladly discuss what cost-efficient options you have.

Jess, The QuickBooks Team

QuickBooks Review

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the easy user experience. It's really easy to navigate through QuickBooks.

Cons: What I like least about QuickBooks is that at one point there was a change in the invoice layout. It wasn't a change that we made on our own. It was automatically implemented. That was an awkward stage where we started sending out the new invoices with the new layout. Client had to make an adjustment in terms of how they view our invoices. It would've been nice if we could've gotten an email about it or some sort of heads up.

Overall: Overall, I really like QuickBooks. It's customizable for the most part. However, there are still some functionality that I would hope they would look into. Like a new line item to show the balance paid, the next installment due, and the overall due of the invoice. Partial payment and partial due line on the invoice ...something along that line.

Vendor Response

by Intuit on August 20, 2018

I appreciate this review, as we love hearing from you guys about how we can improve. I want to ensure you're always in the loop when it comes to any enhancements coming down the pipeline, and encourage you to bookmark our Blog at https://intuit.me/2L2zqTv. We post about new features and changes here, so you'll get the heads up you need moving forward.

While I have your attention, please know I'd be more than happy to pass along your suggestions for transaction payments to appear as line items. While you can already apply partial payments that will track to the invoice (community.intuit.com/articles/1146138), as well as apply things like discounts as a line item (community.intuit.com/articles/1145773), you know better than anyone what tools will benefit your business. I'll forward your comments to the Engineering Team now, as we use your ideas as inspiration. Keep in mind many of the updates you may see in the Blog got their start in customer feedback!

Jess, The QuickBooks Team

There is a reason it is the #1 small business accounting softare

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: QuickBooks is your best friend if you are an office worker or new to accounting as it is extremely simple to use. If you are a developer working to interface with it from outside systems you will learn to both love and HATE it. All in all I certainly recommend it to all my clients as the benefits most surely outweigh the problems.

Pros: - Easy to use, intuitive interface. Even non accountants will be able to dive in and use the software. - Powerful features and reporting allows you to really see where your P&Ls are sitting. - Tons of training and support available from a wide variety of sources. - Import and Export ability allows you to interface with other software or pull data into other programs for custom reporting. - Ability to interface with outside programs to sync data automatically. - Allows for tracking of inventory and placing/receiving purchase orders from vendors. - Gives a decent audit trail on item/customer activity so you can see what happened with your financials.

Cons: - QuickBooks is truly incredible, but their database architecture and some of their restrictions are incredibly dated. For example, they limit customer names, product names and several other fields to 31 characters. In today's more complex market it is extremely easy to have product names that are longer than 31 characters and QuickBooks will not let you enter them. They will tell you to either cut the product off at 31 (which can create duplicate names which is not allowed) or they will tell you to rename the product. Neither is good option for most companies. This becomes very apparent when you have customers with the same name, for example John Smith. QuickBooks will only let you create one of them and prevent the other from getting added. Their solution again is to rename the customer by giving it extra characters like a space at the end, or adding a 1 or a 2. But when you are limited to 31 total characters and your office staff then has to make sure that they select the right customer when working with a record, well you can see where these solutions are not really workable either. The pros of the software certainly outweigh this issue and it is possible to come up with internal naming conventions to fix these issues, still with a company the size of Intuit and software as popular as QuickBooks these issues should have been addressed years ago.

It Does Everything and GREAT Customer Service Representatives

Aug 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Quickbooks can integrate with numerous platforms and since it's a market leader, there are lots of forums and helpful resources. It can due so much and is our "one stop shop" for bookkeeping needs. I have had WONDERFUL experience with their customer service representatives... I hang up the phone with a smile and have always felt like I got the resolution I was seeking. Their representatives have been so patient, always taking as much time as needed to help resolve any and all issues I have, and they communicate in a way that seems to say that they enjoy their job and are pleased to be of assistance.

Cons: It takes a while to get oriented in Quickbooks and familiar with all that it can do -- which can be a bit overwhelming, as it is not a very clean or user friendly platform -- but after getting more familiar, its "vastness" has become more of an asset. We used Quickbooks' additional payroll service for a year before realizing that it was not the most cost effective way to go (at least it was starting to feel quite steep!). Our first payment was much lower than the rest. Perhaps we landed on a good deal, but it felt a bit more like a bait and switch scheme.

Overall: We have benefitted greatly from using Quickbooks. We are able to manage the majority of our bookkeeping details and reports internally because of it. We use Quickbooks to track every expense, invoice clients, create quotes, see profit and loss reports, manage our accounts and see where our money is going.

Vendor Response

by Intuit on August 13, 2018

Thank you for your honest review, Lindsay. I'm glad QuickBooks vast feature set has become an asset to you, but we realize learning anything new can be a bit overwhelming at times. With this said, you mentioned you've had a chance to check out some of our forums and resources, like those hosted on the Community at https://intuit.me/2rJQ95o. I'm delighted you've explored these, as they were made with you in mind. These spaces are meant to help you get oriented to the product faster, and another awesome one-stop shop for support is our Resource Center (https://intuit.me/2rI3OKd).

As for Payroll pricing, please know we have cost-efficient options so you always get the value you deserve. I'd be happy to dig into this with you further and invite you to message me directly (QBCares@Intuit.com). This way, I can dig into your details and go from there.

Thrilled you enjoy the software as much as we like having you as part of the QuickBooks family!

Jess, The QuickBooks Team

Capterra loader

Overall great for Invoicing

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The invoicing system is really great and simple to use if you want to keep track of accounts receivable. You can customize everything easily or just use the generic options. There are a ton of apps you can use but i have not checked them out much besides the basic ones. I mostly use for keeping track of payments due and for quick and easy invoicing of customers or clients

Cons: The customer service is awful. There is no way to reach them by email and they encourage you to speak to the community. I have only called up once and it took 45 minutes to reach a human. With Quickbooks you will not need customer service often but when you do its a big hassle. This is the biggest downside to the product and if they had normal customer service I would give them a 10 out of 10. If you never need to get support the product is excellent, otherwise its "just" very good.

Overall: For manual payments like our membership if people do not want to pay with credit card or paypal or they have trouble we can quickly send them an invoice and they can pay securely through Quickbooks. ACH receival is free also so thats a big plus compared to rates of sometimes 4%+ on intl payments on paypal. It also is useful to keep track of payments due and send reminders for late payments etc.

Vendor Response

by Intuit on August 13, 2018

Hi Jacob. Thank a ton for leaving your honest review, because you've given me the chance to help. I have awesome news, so your excellent impression of QuickBooks will continue across the board.

As an alternative to calling in, we have chat-based support on Facebook 9Intuit QuickBooks) and Twitter (QBCares). Rest assured, the help you deserve is only ever a message away, and their hours of availability are M-F from 8 a.m. until 10 p.m. EST. As an added benefit, you can expect close to immediate responses from our agents within that time-frame. Product experts with the tools to help monitor these spaces, and they'd be more than happy to lend a hand.

Keep up the great work, by the way. We're proud to be backing VALUEWALK and to call you members of the QuickBooks family.

Jess, The Quickbooks Team

QuickBooks Review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The first thing I look for in any product is functionality. Is it user friendly? Can it be taught easily? I like how easily you can flow from one task to the next and how easily it is to keep track of each category. Whether it is working with payroll or keeping track of inventory functionality is key and flawless.

Cons: It used to be that you didn't have to pay for renewals but with the increased pricing plan and now having to pay for renewals it makes this product less attractive to those looking to purchase the software.

Overall: Like mentioned in my pros portion of the review I have cut down on time! That's the main problem that has been cut out of the equation. Everything is well organized within the program and I don't have much to worry about when it comes to knowing that everything is in the right place and ready to be printed onto a report!

Vendor Response

by Intuit on August 13, 2018

Hi there, Christina. While I'm delighted the functionality has provided you with a seamless and easy to learn workflow, I want to ensure your needs are still being met when it comes to value. Our products have a three-year lifetime, after which the back-end systems comprising it are replaced with the most state-of-the-art and secure connections available. There's more about why upgrades occur in this Community-hosted FAQ, and it uses the most recent renewal (2015) as context: community.intuit.com/articles/1501193.

With this in mind, I'd be glad to chat with you more one-on-one in reference to your pricing plan and details. Feel more than free to send me an email (QBCares@Intuit.com), where I'll be on the lookout for your message. In the meantime, I encourage you to explore the Community a bit more. The article above is hosted in the troubleshooting library portion of the space, and it doubles as a Q&A forum monitored by QuickBooks reps.

Jess, The QuickBooks Team

Intuit the company I love to hate

Aug 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it works well, integrates with my bank accounts, credit card accounts, generates plenty of reports that allow me to keep a handle on my business. Its is very logical and when you use the memorize function repetitious work gets simple. There simply is no other software that works as well as QB. Oh yes did i tell you i use the payroll feature with direct deposit and you cant pay someone and get it done as well or as easy.

Cons: When you need tech support which thank God thats not very often it can get frustrating. I am a slow speaking southern man an alot of the accents of the folks they employ i cant understand. So i usually google my issues and find the fix myself.

Overall: I have been using Quickbooks for more years than I can rember, it integrates with my business software. I import data from it daily and it has given me freedom to live my life.

Vendor Response

by Intuit on August 10, 2018

Hi there, Larry. While I'm glad the software has helped simplify and automate your accounting tasks, I want to ensure the help you need when it matters most is just a click away. I'm a slow speaking southerner myself, so I know just where you can go the next time you need to reach out to support. We have product experts on standby to lend a hand on Facebook (Intuit QuickBooks) and Twitter (QBCares). They have the tools to chat through any product issues you come up against and would be more than happy to help.

I'm delighted you've had a chance to explore some of our self-help resources, by the way. As another option, I encourage you to bookmark our Resource Center (https://intuit.me/2rI3OKd), which is the main hub of guided tutorials, workflow tips, and articles on the small business fundamentals.

Keep up the awesome work, by the way. Cavalier Automotive is lucky to have a president like you!

Jess, The QuickBooks Team

Bookkeeping software for dummies like me

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I was able to get up and running with bookkeeping quite quickly; I expected it to be difficult since I had no knowledge of bookkeeping, but it wasn't. I have used it to run payroll, send invoices, manage expenses, receive payment, etc and find it all to be very intuitive.

Cons: For my web design business, Quickbooks is all I need as a bookkeeping software. But for my husband's trucking business, it just lacks some necessary functionality and we found a more elaborate tool was needed ... which was too difficult for me to figure out, so for his business we had to outsource the bookkeeping. But I still use Quickbooks Online for my own more basic business.

I find the desktop app that you can install (to connect to the online version) is often unstable and becomes unresponsive. I also find that there is confusion between my Quickbooks Online account and my TurboTax account (both are made by Intuit), when I change my password for one, it changes my password at the other site as well .... weird and took me a number of lockouts to figure out what was happening. Best to use separate email addresses for each of the tools I think.

Overall: do it myself bookkeeping

Vendor Response

by Intuit on August 06, 2018

Hi Teara. Thanks a ton for your expert insights, and your review. You're correct that changing your password for one product will affect it across others. If your user ID is the same for each log-in, this feature is designed to help streamline logging in. As an added layer of security, we offer multi-factor authentication so your info is safeguarded.

As for instability in the desktop app, you can easily solve these issues by clearing the cache. After logging in, select Help > Reset App Data and you'll be good to go.

Should you guys have any questions about the functionality missing for your husband's trucking company, feel more than welcome to email me directly (QBCares@Intuit.com). I'd be glad to discuss your options in that respect and look forward to hearing from you both. In the meantime, I encourage you to swing by our Resource Center (https://intuit.me/2rI3OKd), where you'll find walk-through guides and tutorials for working in QuickBooks.

Jess, The QuickBooks Team

I have been using Quick Books at least 10 years and love the Ease of Use!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to make corrections, delete and void transactions.

The forums are helpful to gain knowledge of the product from the website.

Bank Reconciliations are made easy for the user.

I use the create a copy function within the check writing screen on a daily basis.

The reports provided in colorful graphs help a person see the overall big picture of the business operations.

Cons: In order to use email through Quick Books you have to keep the software updated.

The hardest function for me was using the Customize Data Layout when changing format of invoices.

I have worked with finance charges and would like to be able to assign on a monthly basis, however the setup is either to turn it on or turn it off.

the continuous fees to keep the functionality of the software up to date.

Overall: Accounting Made Easy.

Vendor Response

by Intuit on August 02, 2018

Thank you for your continued loyalty to QuickBooks, Karen. Since you're here, I'd like to take the time to address the Cons you mentioned.

Updates help ensure your product is fully supported and as secure as possible (more about that at https://community.intuit.com/announcements/1730425). Features that use an internet connection must maintain the highest standards of safety, which is why upgrading is a necessity. This includes the email system, and you can check out this FAQ on the upgrade process should you have any questions: community.intuit.com/articles/1501193.

Before I forget, this Community article will help provide insight into the layout customization function: community.intuit.com/articles/1501535.

Also, please know I forwarded your comments on finance charges to the engineers directly. We love hearing from you guys when it comes to how we can improve, as your suggestions are often the inspiration behind our innovations.

Jess, The QuickBooks Team

I have used QuickBooks for years but I don't use the payroll portion of it.

Aug 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: The best thing about QuickBooks is the speed and ease with which you can reconcile your bank statements. Assuming you keep up to date on entering your checks (and I know that's a big assumption) you can zip thru a bank statement in a matter of minutes. That part of QuickBooks I give 5 giant shiny stars! It's also very easy to categorize your income and expenses. I then use their income and expense reports to complete my corporate tax return each year. Finally, it's fast and easy to enter both income and expenses. The basics are great, but it's not all roses.

Cons: I've got several gripes in the "Cons" department. First, QuickBooks updates a lot! And sometimes you need to pay for those updates because some feature you had in your previous version doesn't work with the new version. I don't want to think about how much I have actually paid for this software over the years! And quite often, all that has changed is the "look and feel" of the software and more often than not the update isn't doing anything new that the previous version didn't do, at least for my needs. Does that sound familiar? I wonder if some of the QuickBooks people have come over from the Microsoft camp and brought their bag of tricks with them. Another issue is the online features... like automatically downloading from your bank accounts or investment accounts. I don't want to do that and would just as soon not have to pay for updates that add or improve those features. A plus is that you can email an invoice to a client and they have the option to pay you on line from that invoice. That's nice, but the charges for that are very high compared to other similar services. Besides using QuickBooks, I have many clients that also use it. Their biggest gripe is the high cost every year of updating the payroll portion of the program, which, in reality, is just updating a few numbers, if any, in the annual tax tables embedded in the program. You should be able to enter those manually and not have to pay a ransom for that "update".

Capterra loader

Workable solution for a solo freelance accountant up to small businesses

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This accounting solution is Web-based. It makes life easy for a mobile accountant (or executive) as one can readily access the ledgers from anywhere, anytime, using any/multiple devices.

The reporting capabilities for me is another most important item to watch. Quickbooks is flexible, customizable, and easy to create reports either via templates or custom to the business scenario. It works well for both.

The interface is intuitive and easy to navigate. We have not yet experienced any lag/downtime (at least whenever we are actively using the service).

Lastly, the terror "Tax Season" is really made a lot more manageable and pleasant due to the powerful reporting tool and easy integration with our third-party tax system.

Cons: Limited integrations to third party apps. Actually, for the most basic part, we wanted to hook it up with our timekeeping app, but is currently not covered. Back to the manual solution of inputting hours brute force.

It may be a little tricky (esp at first) when using with multiple accounts. There need to manually change accounts can mess things up esp for pay/payroll.

Overall: A go-to software for accounting personal to small business projects. Very intuitive and comes with mobile access from multiple devices. Reporting is at the heart of any accounting person (esp Tax and Audit season), Quickbooks will make life a little bit pleasanter during those torture months in the fiscal year. :)

Vendor Response

by Intuit on August 01, 2018

Hi Alvaro. I'm delighted QuickBooks alleviates some of the pain of tax season, and am glad you enjoy the flexibility of our web-based product. With this said, I want to ensure any third party apps you're using are integrating as well as possible.

If you haven't yet, I encourage you to check out our App Center at https://apps.intuit.com. You mentioned your timekeeping app wasn't covered, but we have hundreds of ready-made add-ons hosted here. Additionally, you can find helpful insights on linking apps on our Community Q&A forum at https://intuit.me/2rJQ95o. It doubles as a troubleshooting/how-to library, as well. This means when you're not working with QuickBooks reps, you can search the digital database of syncing fixes and workflow insights. There are similar self-help tools in our Resource Center, as well. A prime example is this tutorial on how to manage multiple accounts: https://quickbooks.intuit.com/tutorials/lessons/edit-chart-of-accounts/.

Jess, The QuickBooks Team

Capterra loader

Quickbooks is very easy to use Accounting Software with GST Ready Invoices. It helps us to save Time

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks offers everything at a single platform. For a business it has everything such as business payments, manage and pay bills, and payroll functions etc. The accounting feature is the best which we liked because we can manage income, expense and many more very easily. It really help us to note all transactions electronically. Another feature we liked is the Payment which help us to collect payments seamlessly. It help us to organize the finance. The online payment system help us to track payments. Next i would like to highlight the interface , it has a very beautiful design and simple interface. Without much training anyone can use it for their business. Quickbooks help us to reduce the time taken for our financial department. The team at Quickbooks are also very helpful and are ready to help us always. It is very useful for creating invoices and then collecting payments from the customers which track on a real time basis which reflects in our dashboard. Sometime we may miss to note expenses but with Quickbooks it's easy to keep track about our purchases , bills and expenses. I strongly recommend Quickbooks to smoothen your business operations.

Cons: Web connectivity is a must for using Quickbooks which is a drawback. The UI needs few more improvements. Some interfaces are easy to use while some areas need further improvements which will help to smoothen the workflow. Some modifications are needed for creating invoices especially when we create GST Invoices. If Quickbooks do some more modification it will be really helpful to beginners

Overall: Quickbooks offers wide range of features. It help us to record all our expenses and income and keep track of the same. Creatinf invoices were never made so easy and also it offers to collect payments.

Vendor Response

by Intuit on July 30, 2018

We love hearing from our customers, and your thorough review was a pleasure to come across, Harikumar. I'm delighted you've gained so much accounting insight from the program, and that you're saving time with our Payments, Payroll, and tracking features.

With this said, I'd be more than happy to discuss the Cons you mentioned. When you get a chance, could you send me more details about your vision for QuickBooks (QBCares@Intuit.com)? You've got brilliant ideas, and I'll forward your suggestions about an offline option, streamlined interface, and more customization for sales forms. I can send them to the engineers directly, as they default to customer input when deciding what enhancements will come down the pipeline next.

Looking forward to hearing from you, by the way. In the meantime, I encourage you to explore our Community Q&A forum, where we host a ton of troubleshooting/how-to articles. Jump into the convo anytime at https://intuit.me/2rJQ95o.

Jess, The QuickBooks Team

Capterra loader

Dynamic reporting and comprehensive insights into business productivity

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I've been an avid quickbooks user for years. They ease of use, dynamic reporting and ability to customize reports are awesome. I also really like the ability to download data directly from my bank to the software and clear checks. The desktop version is still a great value when compared to the online version and offers far more functionality, but buyer beware-- many functions will time out if you don't continuously upgrade to newer versions.

Cons: Nickel and Dime functionality-- Software has a number of "optional" features which require additional fees. It continuously nags the user in an attempt to upsell these items. My prior bank charged an additional fee for online data downloads, but my current bank (Capital One) does not. I think that this is bank to bank specific, but would greatly enhance the user experience if it was offered at no additional charge. QB Payroll is just OK for very small businesses, but doesn't have the same functionality as other systems offered by ADP/Paychex-- it does handle very basic reporting and deposits to third party payroll, and for state and local tax payments.

Customer support can be hit or miss, with QB attempting to charge for support for software specific reinstalls, or errors, outside of the user setup.

Overall: Ease of use and great insights into my business.

Vendor Response

by Intuit on July 31, 2018

Thanks for leaving a review, Jeffrey. We love hearing about how we can improve, and I'll ensure each of the issues you mentioned are addressed.

We offer add-on features optionally so you have more control over your billing details. Added functionalities may cost extra, but you can opt in or out at any time. Payroll and Online Banking are prime examples. Since you mentioned pricing for the latter, I encourage you to check out community.intuit.com/articles/1501482. There's a blurb about connection charges under the "Applicable Fees".

We also offer a wealth of free support. The link above is hosted on our Community forum, which is a 24/7 help space. There's chat-based assistance on Twitter and Facebook, as well (Intuit QuickBooks and QBCares, respectively.)

As for Payroll, feel welcome to email me (QBCares@Intuit.com). I'll forward your suggestions to the developers, as we default to customer feedback when developing new features. Thanks in advance!

Jess, The QuickBooks Team

For lack of better works, I was extremely in to it. It was an engaging atmosphere and interactive.

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My biggest pro with this program is its functionality and how easy it is to handle your finances without too much confusion. Accessing the data you would like to see if within reach of just a few clicks of the mouse. A lot of other ERP systems are aesthetically dull and not pleasing to wade through where as quick books engages the user in an easy to use system allowing them to feel confident when navigating the book.

Cons: I wouldn't go as far to say this is a con but I do feel the tutorials do not meet the same level of user friendliness that the system itself has. I found it easier to play around in quickbooks and learn that way then following the tutorials which seemed a bit over detailed.

Overall: I benefited from this product by being able to picture and visualize the way accounting works systematically rather than just seeing numbers on a balance sheet. I have a much better understanding of the nuances of finance than I did before using quickbooks.

Vendor Response

by Intuit on August 15, 2018

Thanks for taking the time to leave us your review. While I'm delighted you've had a chance to explore some of the resources available to you, I want to make sure they're as helpful as designed.

When you get a chance, feel more than free to email me (QBCares@Intuit.com). I'd love to hear more about what tutorial space you've used, as I can guide you toward some alternatives.

Further, the Engineering Team loves hearing how we can improve. I can forward your specific comments to them directly, as your suggestions are our inspiration. Also, bookmark the Blog when you get a chance (https://intuit.me/2L2zqTv). We use this space to post about what features will be coming down the pipeline next, and many of them got their start in the feedback channel.

Jess, The QuickBooks Team

Capterra loader

Works well for payroll and quarterly reports. Reports are GREAT!

Jul 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use most of the time. Keeps records well and you have many options in "reports". Payroll is relatively easy to use and if something goes amiss the "help" line can help you get it straightened out pretty quickly once you get to the correct person.

Cons: Customer service wait time. Also, if you have a problem, say, with payroll, you go to the payroll department and they know their stuff and correct errors, etc. However, in a few instances, the actions they did or led me to do affected the other side of the page, i.e., the profit and loss and they seem oblivious when they make the change. Later when you go to to the staff with knowledge of the P&L, they don't seem to realize the affects on the payroll. It is hard to explain here, but this is what happens. It would be better if all staff knew both P&L and payroll and you got one person who knew what and how to fix. Also, always getting "foreign" speaking people with accents that are difficult to understand in English makes is very frustrating.

Vendor Response

by Intuit on July 24, 2018

Hi there, Glenda. Thank you for taking the time to reach out with your honest comments. I want to ensure you always get the help you need when it matters most, and know just where you should go next time you reach out.

If you haven't yet, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have reps monitoring these spaces, and they're expertly trained across all product lines. Within their hours of availability (M-F from 10 a.m. until 8 p.m. EST), you can expect low wait times and quick responses. An added benefit is this support channel is chat-based, so you can reply at whatever time works best for you. Because we're just a message away, everything is right in front of you and easy to comprehend.

Likewise, these reps can be found in the Community Q&A forum (https://intuit.me/2rJQ95o). This is a 24/7 self-help option, which doubles as a digital troubleshooting/how-to library. Jump into the convo anytime!

Jess, The QuickBooks Team

Capterra loader

My experience with Quickbooks Online has been nothing but positive.

Jul 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I am the Co-Owner of a local marketing agency in Brooklyn. We use Quickbooks online for all of our accounting and bookkeeping needs. The software is updated often and gets better with each improvement. One of the most important reasons we stay with QB online is the customer service. On most occasions they will assist you with even the most complicated issues you may have - and they'll stay on the phone till it's fixed. Very happy with that especially when something isn't working and is hampering your workflow.

Cons: On some occasions you will run into service representatives that are less than likely to help you. I simply call back until someone good and decent answers the phone. Some features are complicated to use and require professional assistance. The UI can also be improved.

Overall: Apart from accurately doing my bookkeeping and various other tasks, this software allows me to create invoices, pay employees, and see my business finances - all in one easy snapshot. I find that the UI of QB is the best on the market, and it is also fully connectable to other services such as your bank account. Personally I have some automations setup with my bank account, Quickbooks, and Google Drive. I've made it such that my accountant can view all of my books and finances with ease. Quickbooks has been an important part of that. Love it!

Vendor Response

by Intuit on July 18, 2018

Hi Richard. You deserve top-of-the-line support every time you reach out. Next time you need assistance, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have a dedicated team of chat reps on standby to lend a hand, and they likewise monitor our Community forum space at https://intuit.me/2rJQ95o. When customers post there, they can expect crafted responses from members of our support team. When you're not working side by side to resolve issues, you can explore this site to find a library of how-to and troubleshooting articles. The Community is a great place to start when you need insight, or simplification, into how certain features work.

As for improvements to the interface, could you send those details to me at QBCares@Intuit.com? I'll forward your suggestions to the Development Team on your behalf because when you speak, we listen.

Looking forward to hearing from you again, and thanks for the review!

Jess, The QuickBooks Team

Excellent platform for my company.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -It allows me to manage my company remotely without any inconvenience, it is super effective, since I can organize everything with just a connection to the internet from any desktop or mobile device.

-One of its great virtues is to allow me the creation of forms, modification of invoices for, receipts, budgets and give them a personalized touch without any inconvenience.

-I love how the report panel is designed, it is very complete, it allows me to evaluate the growth or the losses of my sales units, purchases or to be able to create new projections from previous reports.

-Excellent module for cash flow, programming of units of payments which allows to optimize the time in which transactions are made or avoid maturities.

-The support staff is quite attentive additionally to be free only with the purchase of the product, which in turn has an excellent price for everything you can do, when with other services everything is separate or you must go to other applications.

Cons: In particular, the software meets all my expectations, it is very well prepared, I have no negative aspects to highlight, its price is excellent, it helps me grow and improve every day, it has been a great help.

I would like to see improvements in the language support since in the Latin countries it is also possible to

Overall: Rapids, streamlines payment units, optimizes business growth.

Vendor Response

by Intuit on July 03, 2018

Hi there, Francis. I would be delighted to pass your feedback about language options along to the proper channels and thank you for leaving such an awesome review. When you get the chance, please feel more than welcome to send your suggestions to me directly at QBCares@Intuit.com. I'll be on standby for your message.

In the meantime, I have some self-help resources that will be a great help as La Mar Motors continues to expand. If you haven't yet, I encourage you to swing by our YouTube channel at https://intuit.me/2rJQ81k. There you'll find a hub of tutorials and workflow tips.

Additionally, we have a Community where users and QuickBooks reps engage in a forum-style Q&A. This space also has a library of troubleshooting and how-to articles. Jump into the conversation at https://intuit.me/2rJQ95o.

Until we get a chance to chat again, I'm wishing you and the rest of your team a wonderful Tuesday. Have a good one!

Jess, The QuickBooks Team

Quickbooks has been a lifesaver. Everything is at my fingertips and easily accessable!

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the quick upload times for documents associated with any transaction. It really helps my employees be able to save time, while increasing accuracy and accountability. I am blown away by the reports and how it's really easy to see where I am from a cash flow perspective at any second. Quickbooks also makes tax time so simple, by allowing for seamless reporting. I really like that as employees, contractors and freelancers are added to the payroll I can upload every form I need, keep track of payroll and then have the necessary forms generated right through Quickbooks. My life is much easier having such an intuitive platform with which my accountant and I can work.

Cons: I have to say that the thing I like least about Quickbooks is setting up for the printing of checks. Getting everything lined up was a hassle. I've also noticed that if I switch browsers, I have to go through the whole process again. This is truly frustrating but definitely wouldn't keep me from purchasing the platform. Just annoying at the beginning. For someone with no accounting background, getting set up is not the easiest, but once I got the hang of it, and figured out the categorization for each payment etc.,, it was better and became easier.

Overall: Piece of mind that all of my finance items are in one place with an easy access point. There aren't many things that make a businessperson's life easier and more organized in such a profound way. Quickbooks has made it easy to know where I am from a cashflow perspective at every moment. I can create budgets and spending plans and do forecasting like never before. There are many suites of software out there that can be helpful to businesses and individuals alike, but I'd recommend Quickbooks.

Vendor Response

by Intuit on June 29, 2018

Hi Jennifer. I know just where to start for printing alignment, and appreciate your review and awesome recommendation.

As a first step, there are directions for setting-up check printing at community.intuit.com/articles/1242582. Although I'm confident you have it covered, it's always nice to have a visual. Further, every browser is different. This means the program reading PDF previews interacts with each in a separate way. For this reason, it's a good idea to double check these settings across browsers.

The best part about QuickBooks is it's meant for users of all mastery levels. With this said, we've got self-help resources available should you ever need a hand. I'm confident you've got the hang of things, but I encourage you to further explore the Community should you ever have questions. It hosts a ton of troubleshooting articles and workflow guides, like the articles above. For the homepage, please visit https://intuit.me/2rJQ95o.

Jess, The QuickBooks Team

There is nothing that can replace QB. Believe me, I tried them all.

Jun 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everyone will tell you it takes a while to get used to, but once you do nothing can compare. The amount of data available to you from this program is just incredible. A basic understanding of bookkeeping is a must but a few online courses and some guidance from a decent accountant will have you on your way to a complete picture of how your business is running, good or bad. We use QB online and thought it doesn't have all the features of the desktop software, we prefer to not have all our data store on one computer in one location since we often travel for work for a month at a time. Also the customer service is by far some of the best i have ever experienced of a modern company. Everytime we did have a problem we would call they took our questions seriously with sincerity and personal responsibility to find the answers as if this were their personal problem. One time we were on the phone for 2 hours and not once did the person seem like he wanted to dismiss us and felt honestly puzzeled about the software glitch.

Cons: There are still a few programing glitches, a few more than I would like there to be. The bank account connections often go down but I have a feeling that has more to do with the banks than the software.

Vendor Response

by Intuit on June 26, 2018

First things first, thank you so much for this incredible review! I'm overjoyed QB has done so much for you and your business. All this said, I want to ensure the software is working optimally, and have some info in mind that is widely known to clear up glitches.

To start, try clearing your browser cache. Temporary data, which typically helps pictures and text on frequented web-pages load faster, can cause performance issues in QuickBooks. To remove this info, please follow the directions at community.intuit.com/articles/1145697.

As for the bank connections, this article tackles fixes, as well as how to search for steps to resolve the most common error codes: community.intuit.com/articles/1145508.

This will have you squared away, and I'm wishing you continued success moving forward!

Jess, The QuickBooks Team

Capterra loader

Great overall, but a bit much for beginners and those without accounting experience

Jun 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Everything you need comes right out of the box. QuickBooks holds your hand as best it can when setting up a company from scratch. Most novice users with a little bit of accounting experience will appreciate the ease of setup when starting from scratch.

The ability to customize your company is nearly endless. QuickBooks has every feature and function you could ever want in accounting software for a small to medium sized company. The reports are great, the way it can autofill for you almost everywhere, and the home screen is very easy and makes total sense.

I like that QuickBooks is industry standard, so you can find helpful videos, tips, and tricks, all over the internet.

Cons: If you have no accounting experience, you can very easily get lost with QuickBooks. Yes, it does a fairly good job of holding your hand, but many times you have no idea what the next step needs to be and sometimes you just have to guess. Those times are few, but can sometimes be critical (like getting a deposit to show up on your account register after getting paid.)

QuickBooks is not very fast to start and the auto backup on exit function is not intuitive to setup. If you backing up to a drive across your network, count on your exits sometimes taking minutes at a time. QuickBooks does not handle file open, close, and backup requests very quickly. I don't know why it is so slow at those actions, especially across a Gigabit network, but know going in that file operations are slow.

QuickBooks will absolutely HOUND you about buying additional services. I haven't found a way to get rid of those permanently.

Vendor Response

by Intuit on June 26, 2018

Hi Joel. For system latency, give the steps at community.intuit.com/articles/1502333 a go. This link is hosted by our Community (https://intuit.me/2rJQ95o), where you can ask questions in a forum and receive answers from QuickBooks reps. Like the article above, you'll also find a wealth of troubleshooting/self-help aids across topics. This is handy when you need to know next steps or have limited accounting knowledge. As another example, this URL tackles adding deposits to the register: community.intuit.com/articles/1583105.

I also encourage you to reach out to chat support on the official Facebook (Intuit QuickBooks) and Twitter (QBCares) the next time you run into a critical issue. I'm optimistic with the provided info, you'll never get lost in QuickBooks again.

Before I forget, I'll dig into removal from the promotional list. When you get a chance, please send me an email at qbcares@intuit.com with more background on the nature of these ads.

Jess, The QuickBooks Team

Quick Books Premier Edition 2016 Desktop -Good Except Multicurrency is Terrible

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: This has a great user interface, as a qualified accountant, I can say it's definitely not traditional however it is functional and it has quite a lot of functionality for this price point.

For non-accountants this is a good system in so far as it is user friendly.

An amazing feature is that transactions can be edited or even deleted at least from the users perspective - that alone is one of the major reasons that I recommend this software ( the audit log maintains a complete record of the entries)

Other good points, cost centres, document storage, easy account management, multi company capable, lots of configuration options.

Cons: However this system has some flaws, and one very serious one which i will mention first.

Multicurrency capability is a joke, I would say no it's not because its so labor intensive to use it you might as well convert all your currency outside the system and just post in your home currency - that itself is a nightmare and you can expect your auditor to hate on you with a bigger bill and whining but the option of using the currency features is not great either.

I am in recovery from this right now so happily have forgotten some of the pain points, here are a few:

Entering exchange rates - tedious and labor intensive

audit trail for currency transactions - as above

Propensity to make recording errors due to the systems short comings pretty high

Quality of reporting for multicurrency - terrible, really terrible! ( the nominal ledger is available in the home currency only - if you have a lot of transactions and some reconciliations to do that is bad news.

Some smaller issues, reporting is functional /ugly although it's robust its nott very customizable either expect to do formatting in excel .

It has some really weird idiosyncrasies, for example under some circumstances to get the right fx rate on a transaction automatically i need to put the wrong date and then change it to the right date.

However you have a perpetual licence for pretty powerful and user friendly software.

Recommended except for those that do a lot of currency transactions

Vendor Response

by Intuit on June 25, 2018

Hi there, Ben. Thank you so much for the honest and thorough review, as well as your recommendations. I'm here to help, and will do everything I can to simplify multi-currency and the reporting interface. To start, could you send me your suggestions for improvement to qbcares@intuit.com? I'm thrilled that you're still getting so much from the system, and am excited to get the chance to further enhance your usage of the product.

Jess, The QuickBooks Team

Quickbooks works well on its browser and desktop app, but loses functionality on mobile app

Jun 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I have used this software using both Windows and iOS. The functionality is similar on both operating systems, but the ease of use and accessibility to features varies more with how you access it.

Web Browser:

-All features are available

-Ease of data entry

Desktop App:

-Most, if not all of the features easily accessible via web browser are readily available

-Ease of data entry and in my opinion, it is superior to using the software via web browser

-Faster login than using a web browser or the app

Mobile App:

-Ease of on-the-go access to the software

Cons: The biggest issues with this product are with the mobile app, in terms of functionality and accessibility to needed features. In general, the common issue across all platforms is the ability to edit vendor names/customer IDs. This is a huge problem for when you realize you have accidentally created multiple spellings of the same vendor. There is no option to merge the data together under a single, correct identifier.

Web Browser:

-Website often freezes

-Logging in can be a hassle sometimes, especially with two-factor authentication enabled

Desktop App:

-Susceptible to crashing if you are entering data too quickly

Mobile App:

-Extremely limited functionality compared to the web browser and desktop app

-The mobile app, in particular, forces you to fill in certain fields not required when accessing the software via web browser or desktop app, which can make for a frustrating and time-consuming data entry process

Overall: Helps with data entry for businesses using it for tax purposes.

Vendor Response

by Intuit on June 13, 2018

Thanks for the thorough review, and I'm happy to address each of the accessibility issues you mentioned. You can merge duplicate customer/vendor profiles in the browser or desktop app, and an overview of how is found at https://community.intuit.com/articles/1145424. Additionally, you can disable 2-factor authentication (https://community.intuit.com/articles/1338460), cutting down on browser login hassles. If the website is crashing or slow to load, I encourage you to clear cache with these steps: https://community.intuit.com/articles/1145697. Cache is widely known to cause performance problems, but clearing that data is an easy fix. The same issue occurs in the Desktop App, which may explain the crashing. To clear app cache, select Help > Reset App Data. The functionality of the mobile app is constantly being improved upon, and you can check for product updates at the QuickBooks Blog: https://intuit.me/2L2zqTv. Should you have questions, please let me know.

Capterra loader

QuickBooks is one of the best software products I have ever used for my business.

Jun 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product that I have used of Quickbooks is Quickbooks Self Employed. I really like the different options it gives you to keep track of all your transactions throughout the year. You can link your bank account that you use for your business and choose whether the transactions are business or personal. You can either do this from the desktop version or from the app that you can install on either your Android or iPhone. One of the things I love most is the mileage tracker. It keeps me from having to keep track in a mileage log. It provides a map that shows where the start and stop of the trip was and you can choose Personal or Business and categorize them with what the trip was for also! The software is really easy to use and I would recommend it to anyone.

Cons: The one thing that I have disliked about the Quickbooks Self Employed is the fact that I have not been able to find an option to add a second business. I have various businesses and I would like to be able to separate my purchases by each business, but as I cannot find a way to do so, I am only able to use the app for one of my business and its expenses.

Overall: It saves me time and money during tax time. It helps me to be more organized and I don't have to sit and stress out as much when it comes to taxes. It has saved me a lot of money from forgotten transactions, mileage, among other things. I use it daily and use every feature constantly. It has a way to show you how much money you will wind up owing quarterly, how much you will get credited for mileage, how much expenses and income you have had, etc. It has been very beneficial to my business and I will continue using it for the foreseeable future!

I'm focusing on CONSTRUCTION PAYROLL here, not A/P, A/R, G/L

May 03, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I gave highest (4-stars) in ease of use.

Cons: The P/R module has been like the ugly, red-headed step child of QB. For YEARS, I used the help/feedback. Never so much as heard that anything was received. No changes have been made, lots of errors/bugs, VERY poor job costing ability, I'm now told you must be Admin & logged in as single user. My list of problems & suggestions is LONG, but none of their resources (time, money for development) have been put into fixing/upgrading this very old module. It's OK if you have a couple of office staff and do payroll for them, but if you are larger and really need to do Job Costing? Forget it. Staff WANTS to be helpful, but 1) they can't change what the program is sorely lacking; and 2) very often I've gotten "newbie" support personnel that hardly have a clue themselves as to what the program can/can't do or don't understand simple constraints in business. Yes, I can give MANY very specific examples, but no one that matters (has the authority/ability to make any changes) cares. Apparently we who push/need the payroll to do construction/job costing are just too few to warrant attention. I've been using QB since the day it came out. I know, that really dates me, but my point is that I am certainly no newcomer to QB. The next category only went "2+ years". Not nearly long enough.

Overall: It was a real learning curve for me. Honestly, for years I would have given QB very high remarks, but that was BEFORE I had to start using the PAYROLL module to do heavy duty use, construction Job Costing and such. I'm now in discussion with the company Controller about going to different software. I'm a nice guy, but I've come to loath the problems and trying to get any help from QB, i.e., called Assisted Payroll, "I have this problem you can see on the screen." "Oh, that's not an Assisted Payroll problem, I'll get you over to Tech Support..." First thing Tech Support guy says, "Oh, that's an Assisted Payroll problem. I'll transfer you over to them." OK, and on it goes. We purchased a 30-user Enterprise 2018 for a reason. We have many users, accounting, owners, construction managers, those using Remote Desktop into the Server, etc. Last support (yesterday) said I need to be logged in as Admin (excuse me, but that is the Controller, who uses QB every day & is way above my pay grade), and in Single User mode. Are you kidding me? "Oh, you want to be able to put this car in reverse? Only when you are facing North and only on the second Tuesday of the week." Am I sounding a bit ridiculous? Well, that's about what support is now sounding like to me.

A geneality of application. Very easy to use and gives good results

Apr 10, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows users to handle a variety of financial records, including sales receipts, payments, tax forms, invoices and inventory accounting records. Because Quickbooks is so easy to use, most tasks can be carried out without in-depth knowledge of accounting procedures.

Manage your finances anywhere, you can track sales, create and send invoices, and know how your business is doing at any time. Best of all, your information is automatically backed up.

Access and manage your books from your computer, laptop, tablet, or smartphone anytime you choose.

Create access privileges so that your colleague or accountant can login and work with your data online.

Know exactly how much money you have and how much you owe at any moment - your data is synced and backed up automatically.

You can even photograph and save receipts with

the QuickBooks Online mobile app. Create custom, professional invoices, sales receipts and estimates that you can send in minutes. Instantly see how your business is performing with customizable reports and dashboards. If you need help, support is available with answers to your questions and information on running your business.

Cons: Although QuickBooks provides an audit trail for most of the information, there are some situations in which financial information can be changed without leaving any kind of documentation.

Depending on how a customer uses the software, another potential problem is that Quickbooks does not come with a section on fixed assets.

Also in order to keep the software up to date, there are a number of costly improvements that entrepreneurs may have to buy. Normally, these updates are only needed once a year in order to receive the most current payroll and other services.

While the online service offers fewer features than the desktop version of the software, the most serious drawback is the history of extended outages.

Also the extensive features of QuickBooks can be overwhelming for some smaller companies, as they can make the software more difficult to use and understand. QuickBooks is also better suited for double-entry bookkeeping, even though many small businesses use it for only one.

Overall: There are fewer data entry errors when using the QuickBooks integration, since there are fewer data entries manually. Human beings make mistakes and the ability to eliminate the entry of redundant data will diminish these errors.

In addition, QuickBooks integration allows for the fastest workflow from the point of entry to the billing phase, allowing the company to charge faster and increase cash flow.

I've been using various QuickBooks versions for around 6 years now. Overall, the software is solid.

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: While I prefer the Desktop Pro version for Mac and Windows, the Online version has been getting better with more recent updates. Regarding Online, I enjoy being able to access my account on the go, via the mobile Android app. I also like that, no matter the version of this software I use, Intuit's customer service is always quick to respond to any questions or comments that I may have. Their online help forums are full of great information from actual users, as well.

Cons: Due to needing to use QuickBooks in conjunction with a compatible online project management system (Accelo), my current business must use the Online version of this software every day. I dislike the fact that Accelo and QuickBooks often fall out of sync with each other. I recognize that the blame may be more on Accelo, but you'd think that Intuit would stick to working with online apps that are more on their level, in terms of usability and productivity.

The Online version also tends to timeout a lot and is generally very slow. Intuit server issue? And I hate that Online just kicks you out of the system, and prompts you to log-in again, mid-task. I can't tell you how many times I've been working on a lengthy, incredibly detailed invoice with dozens of line items, and get kicked out, sometimes, losing my work. There should be a notification that alerts the user when the system is about to automatically log out. I understand that this happens for security reasons, but I don't think it should always be on the user to periodically save their work. I mean, Microsoft Word, online banking websites, and a whole host of other programs have this capability. Why hasn't QuickBooks online adapted yet?

Effective for the cost.

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: It's effective for the cost. I use Desktop version. It's less expensive than paying an accountant. You can simply save to a flash drive using Desktop. Actually, my accountant for tax purposes primarily recommended this product to me. The product itself works. I use it primarily for sales invoicing, reconciling with the bank balance and financial reporting for our small digital marketing firm. I also used a Quickbooks third-party vendor for income tax filing 1099 purposes, and it was a good referral from Quickbooks. It's a universally accepted accounting program, and it gets the basic job done.

Cons: The user interface is a bit un-user friendly. Some of the menu items are too many layers down and oddly arranged. You have to go looking for some of the menu items. There's no option to show just inactive accounts, only active or both. What if I just want to see previous clients only? That's just one example of how it's not user friendly or well designed enough. More investment on the part of the company is needed to fine tune the program. Also, the integrated program option for cloud storage of your Desktop data is not user friendly enough either, at best. That's why I just save to a flash drive. I'm researching getting an on-site physical cloud for backup data storage. If you have a billing or technical issue, it may take literal work hours or days to solve it (sometimes tech issues go unsolved by the telephone customer service reps). My billing issue was solved but it took multiple days of calling and very lengthy conversations over the same billing error which occurred more than once. The tech issue involved Desktop integrating with the cloud. It's not always smooth.

Excellent accounting software that is intuitive and has great customer support.

Mar 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's approachable. If you understand basic accounting concepts you can run QuickBooks. The platform is industry neutral, and if you know what you are doing you can use the features within QuickbBooks (customer types, classes, etc.) to set the company's QuickBooks file up to store key information to their specific business or industry. The support is excellent... if you are patient enough to wait on a hold line. Finally, there is a lot of information out there about this product. If you don't know how to perform a specific function it is likely that you can find a YouTube video giving you two or three different ways to perform something. The App Store for supporting apps has a large selection of apps that are designed for industry-specific needs. You really need to read reviews on these as some of them are not so hot, but overall there are a lot of useful tools that sync with QuickBooks. Yes, you will run into some dead ends with very specific uses, but if you are creative and understand how a transaction is going to affect the ledger when you set it up there are very few types of businesses that you can run on QuickBooks.

Cons: It is a very open format, which means that in the hands of an unsupervised novice you can really mess up a set of books. The Sales Tax center is okay, but not as intuitive as the rest of the program; but then again, neither is sales tax in general.

Overall: QuickBooks is like the hub on a wheel for my business. Everything that I build on is a spoke coming off of it, but QuickBooks is at the center.

Rescued us from spreadsheet accounting, automated subscription invoicing, improved revenue.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: QB Online has a lot of bang for buck - it's constantly being improved and we've found it competes very well for functionality with some of the more celebrated accounting software names, at a much better cost, with graduated pricing depending on what you need.

It's becoming more and more integrated with other software (with connect to it with ActiveCollab for project management to import tracked time as invoices) and right from the start the bank transaction feed integration has been a life saver. It was buggy very early on but has been excellent for years.

Recurring invoices (subscriptions) are excellent when combined with delayed charges that can be collated into one invoice at the end of the month, for example. Flexible invoice templates and options for mini-statements etc have allowed us to keep our accounting workflow as simple as we prefer, while guiding clients to pay early without needing to be chased (too much...).

Cons: The iOS apps lack management of features that we need to use regularly, specifically delayed charges and recurring charges.

Logging in and out of the mobile app is a pain, as is the web app, actually, because it has a configurable logout time but the maximum is three hours and I would use it a few times a day - often just after the three hour mark!

Customer support is actually very responsive, although earlier on we bumped into a lot of 'that is as much as I can help you with' and some frustratingly low English skills, it's vastly improved and in the last six to twelve months, support has been quite good.

Overall: QB Online automated subscription invoicing for us, and we discovered unbilled charges and thereby improved our revenue, while allowing staff to work on accounts simultaneously and remotely.

That also means our sales team can generate an invoice quickly while the lead is still hot, and get the instalment invoice to the client to lock their place in our queue.

We save more time by connecting to other apps and by using the mobile version of the apps on the go.

Vendor Response

by Intuit on February 14, 2018

Thank you for sticking with QuickBooks Online through its continuous growth and improvement! It's great to hear that not only has QuickBooks saved your business time and money, it has helped your sales team's productivity. We appreciate your detailed feedback as well and it has been sent to our feedback team. Thanks for the thoughtful review!

Aaron, The QuickBooks Team

Quickbooks Self Employed has some work to do.

Feb 04, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that you can set rules to automate your transaction categories. There is a mobile app that will allow you to photograph your receipts and attach them to the specific transaction it relates. This is the one thing that keeps me with this software. Receipts always get mangled traveling around a lady's purse. Getting them where they go right when you need to is a huge bonus!

Cons: The "rules" do have a shortcoming, however. Intuit's free software, Mint that is intended for personal use, will allow more customization of the rules. An example would be if you write a check for maintenance for $52 every week, Quick Books Self Employed will ask if you would like to set up a rule for a transaction titled "check" to always be categorized as "repairs and maintenance." Of course, this is not the only check you ever write, but chances are it's the most common check you write for $52. Well, unlike Mint, Quickbooks will not let you add the amount to the rule. It is one of many things that miffs me about the software. Mint also allows you to create custom categories, but once you pay into Quickbooks Self Employed, no more custom categories. The absolute WORST is the mileage tracking feature on their mobile app. If this feature has you intrigued, forget about it. It may work out fine if you travel far and often. If you travel multiple short trips for work, ie a mobile beauty business, it gets really screwy. I have had it tell me I traveled 23 miles when I really drove 3 blocks. I don't think the IRS would dig that. And the customer service is a total joke. Clearly, we pay for accounting software because we work. I would say that means we don't have all day or even 3 full days to be shuffled from one rep, to another, to email, to chat, back to another phone number and never even solve a problem.

Vendor Response

by Intuit on February 06, 2018

While we do not allow a dollar amount, you can you can choose another word that is unique to the description listed in the bank feed when setting up rules. This will help QuickBooks categorize your transactions.

It sounds like there might be an issue with your mileage tracking. This article will walk you through all the steps to make sure your mileage data is accurate: https://community.intuit.com/articles/1605651-troubleshooting-automatic-mileage-tracking-issues

Aaron, The QuickBooks Team

Capterra loader

Please don't buy this. It's really, really bad.

Dec 19, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Cons: The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

This software has been a complete nightmare for me, and if you try to call for support you better speak Hindi, otherwise, you're screwed. You don't get a native English speaker on the phone until about the third level of support. An average for me has been a half hour of hold time, plus 20 minutes per level of support, with 10 minute hold times between each "support professional". So generally, it takes an hour and a half of dealing with low-level employees with questionable language skills, asking you the dumbest questions you can imagine before you get someone who can understand what your problem is. I have to do this at least once a month.

If you watch it like a hawk; and by that I mean you check you do a physical inventory count and check your items weekly, and you double check every store exchange, it can work.

This is probably the worst point of sale software on the planet. I've been fighting it for three years, and I'm happy to say I've dumped it for something much better.

The inventory management is not good. It deletes items on its own. It changes the quantity of stock for no particular reason. It loses transactions. It generates duplicate items and prices them at $0, so if your employees aren't paying attention they give stuff away for free. It is impossible to keep an accurate inventory unless you do a physical count about once every two weeks.

Sometimes it simply loses data. For example, in 2014, it lost all records of the sales, inventory receiving and employee hours for February, March, and April. It was really a true joy to sit down and try to explain that to the IRS.

The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

Feel Trapped With No Options

Dec 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Likely

Comments: I am a sole Proprietor of a one man service business, I really only need this for keeping track Wisconsin sales tax, state and county. I work in 8 Counties & the sales tax has to be kept track of for each. .5% per county 5% for the state and there are customers who have tax free numbers that aren't taxed. Schools, churches, etc. When I file/pay the sales tax (quarterly) I have to show how much income I have taken in minus the non-taxable income. My old desktop version showed this all on one page. In QuickBooks online it is like pulling teeth to obtain that information, I usually have to call support and sometimes they can do it sometimes not. I just bought an obsolete Dell laptop with Windows 7 Pro installed on it, my plan is to install a desktop version of QB software on it and it will be safe to use until 2020 when Windows 7 Pro support ends. Then I may disable the wifi connection and just use it for the QB!

Pros: When it is working it is OK, not as easy to use as the desktop version but at least it gets the job done. I had a desktop version that Windows 10 rendered obsolete. My choice was to buy QuickBooks 2017 and hope Windows 10 wouldn't do the same thing to it or go with the online version, I went with the online version. In November there have been 2 updates that didn't update correctly & caused my desktop icon to disappear.

Cons: When I need to go to a customer whose name begins with R I can't just scroll to the R's! I have to page through, scrolling to the bottom of each page to get to the right area or go to the last page and page backwards. Why do they not put a next page icon on the TOP of each page also? The point of using software online is to save time and money, my time is worth money! Recently there were updates that didn't work correctly and left me with no icon on my desktop. I didn't want to call support because it always takes an hour or more. I tried the help forum and got 2 answers neither of which worked. Finally, there was a 3rd update and I got it straightened out.

QuickBooks is a great introductory system for new and very small businesses.  One of the most import

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For the most part, the first software purchase is based around the need for managing accounting and financials, and in this situation QuickBooks is the logical choice.  It is only as your business grows and your requirements become more diverse

Cons: limitations begin to show through. Let's briefly explore QuickBooks Limitations:

Limited reporting and transparency of your business health

Double entry and keying errors

Limitations with file size and data

Generic and impersonal support

Standalone application Lacks integration

Certain accounting reports in QuickBooks are very detailed and user-friendly, however, the nature of having a system that is not fully integrated means there may be data in other systems that are inaccessible. Certain warehouse or inventory data (not QuickBooks' specialty) may be more difficult to combine in a meaningful way.

If you use a separate system in conjunction with QuickBooks (even Excel or paper) you probably already know the troubles of double-entry and keying errors. Taking information from one system and manually transferring it to another is like walking a tightrope with accidents just waiting to happen. Keying errors are particularly common when data does not move automatically throughout the system. Ultimately this can lead to incorrect business information and data loss impacting customer satisfaction and hurting your bottom line

One of the most compelling reasons to move off QuickBooks is to have a single system to manage your business. No more paper, excel or inventory add-ons to worry about.  If your business is doing well and has grown significantly from when you first implemented

Amazing ease of use and over 500 integrations

Oct 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent user interface and navigation. Flexible contact records and transaction forms. Customizable report templates. Comprehensive payroll support. Hundreds of add-ons

Cons: Poor Navigation. My biggest issue with the software is that it is incredibly difficult to navigate. Nothing is where I expect it to be. QuickBooks Online lumps feature together under umbrella words like Sales or Banking. I would so much rather have a straightforward menu that has designated tabs for Invoices, Estimates, Contacts, Time, etc. Certain key features, like Time and Estimates, don't even appear in any of the submenus, let alone the main menu. You have to access them through the quick-create section, which is incredibly ineffective. Additionally, the settings menu is more difficult to use than ever as the software exits you out of each section as you complete it, forcing you to go back into settings all over again to make any additional changes.

Limited Time Tracking- The time tracking feature in QuickBooks Online has never been ideal, but now the feature is even more limited. I hope that the company will improve this feature in the near future.

Major Software Glitch- I experienced a major glitch with my account where I was unable to use the sales tax module completely. I was in contact with customer support for over three weeks before the issue was resolved. Despite numerous promises to update me on my service case, I was only contacted about the issue once and was not updated about the Intuit engineers progress on my issue a single time. I had to call in several times a week to check on the issue

My experience with Quick Books Desktop has been empowering, efficient, and very effective daily.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that is most attractive for me is integration. I'm the Hr Rep. at Placement Partners Inc. and I gather information from various platforms and applications. Integrating with Quick Books is very productive, saves me a lot of data entry not to mention eliminates any data entry errors. I can't go without mentioning the "Reports" option. On several occasions, the owners of my company are seeking explanations or documentation regarding employee hours, pay or spending in general, and thanks to "Reports", I am able to accurately provide information with the push of a button that will be produced in a PDF or Excel format for easy comprehension. There are several aspects of Quick Books that assist me in getting my responsibilities taken care of at work; especially the on boarding process & providing documentation for our employees. Lastly, props to the support team over at Quick Books. I've had countless situations where I had to consult support to help me before the cutoff time for Direct Deposit! The most recent incident I can recall preparing payroll for the end of July but my owner kept telling me that our Quick Books was showing the direct deposit had not reached the bank in addition to us needing to pay our liabilities, however the bank was telling us they received our deposits and also showed us paying our liabilities. Support connected with me and was able to identify that either or connection was down or we had not synced. Support SAVED the pay period!

Cons: I want to be clear that I favor Quick Books Desktop and it's functionalities and will expect some challenges now and again. Although I give the support team their props, it can be rather challenging to get a hold of the correct number to call and get SUPPORT. The reason I capitalize support is, often when I am in a bind and in a hurry, I will google customer service or support and will have so many telephone numbers to choose from that it is really mind boggling. Often times, the first call or second call will direct me to a SALES specialist who will quote me a price for a support package before clearly understanding my problem. The infamous "Corrupted File" is the number one reason they are trying to sell support package. It is beyond frustrating and hinders me trying to identify and correct a problem. I have used the support team enough to know now, not to call the 1-844 numbers because in my opinion, they go straight for the close (strong salesman).

Overall: timely and accurate deliverables.

Hosting Switch Handled Terribly By Intuit

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Find another product. Don't hitch your horse to this wagon. This company doesn't care about your needs. Only saving money on hosting.

Pros: Quickbooks has been the cornerstone of our business for 15 years. The enterprise version is robust enough to cover our needs as a medium sized business. Our accountant likes it too. Until now, I've never considered using anyone else.

Cons: I loved this product when I made the move to the cloud a year ago. There were a LOT of issues getting it to work. However the support provided was high quality and very responsive. Two months ago they changed cloud hosting companies without any notice. We just went into work and our books were offline. Our books went offline for 2 weeks. Only ONE of us could login. (There are 5 of us so one person had to do quotes and admin for everyone) They no longer allowed you to call for support and made you post support ticket, after support ticket, after support ticket that went unanswered. They were on a 3 hour different time zone so if we had an issue at 2pm, we didn't hear back for 1-3 days. We couldn't bill our customers for three weeks. We couldn't quote our customers for three weeks (think crappy looking excel sheets that require re-entry into quickbooks instead of high quality, professional quotes). There was absolutely no way to get a human being on the phone to help us. Eventually we called the sales line and nobody gave a crap. No compensation offered. NO free month. NO apology. Shortly after the hosting move we were evacuated by British Columbia wildfires from our office for three weeks. Nobody in our office could work on quickbooks from outside our office. So at the time we needed our software to perform the most, the product failed. What is the point of having cloud software if the support is so poor that you can't get help?

Does the job...most of the time

Apr 12, 2017
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Easy to learn; easy to use

Cons: Poor customer service

Upgrades always cause problems with bank feeds

Overall: I've used QB for 11 years now and been through several versions. Basically it does everything you need easily and with a fairly decent amount of logic. It is user friendly for a novice bookkeeper. That said, when it doesn't work; it doesn't work. And, here is the problem. Every 3 years, QB forces you to purchase the current version if you want to use their Bank Feeds feature. Every single time we've been forced to update our software, one or more of our company files become corrupted. Then we have problems...big problems as it stops communicating with our bank and payments can no longer be sent via the software (our primary method of paying bills). Obviously this is problematic; as is the lengthy and time consuming solution of repeated days of complaining and repeating your problems and answering same troubleshooting questions over and over again until finally getting passed up to a tech person who then comes on to try to fix it remotely...only to eventually determine that they need to take the file, rebuild it and send it back. If it happened once, I would shrug my shoulders and say, "Whatever". That it happens EACH AND EVERY time I've had to upgrade says something about the quality of the transition process. It quite frankly NEVER goes smoothly. The resolution process takes WEEKS--as long as 6 weeks at one point--so that the interface with the bank works properly. Ironically, the whole reason for doing the upgrade--to continue communicating with your bank--is the exact feature lost in the transition. It is very frustrating!!!

All that said, once it is set up and running, it is probably the best bookkeeping solution currently available...and head and shoulders better than their online version which I'm still fighting with after 5 months.

Recommendations to other buyers: Choose it over QB online--don't be tempted by the fancy auto-reconcile features of the online version--especially if your books are even a little complicated. QB Online feels a lot more stripped down and less capable than the desktop version which, upgrade issues aside, is a lot easier to work with.

'Enterprise' Appellation Undeserved

Apr 12, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: The unfortunate fact is that a QB Company file can become corrupted at any time for numerous reasons, and once corrupted your primary option is to submit the file to the Intuit Data Recovery team, who inform you that their repair effort will take up to three (3) business days, during which time your business operations are effectively suspended. My advice is to consider carefully whether your business can recover from such a disruption before betting its future on QB as a business operations platform.

Pros: QuickBooks does a fine job with basic accounting functions, is relatively easy to use, and the report suite is more than adequate for small businesses.

Cons: QuickBooks Enterprise Manufacturing & Wholesale version simply does not work as advertised, as two examples among many will demonstrate. QB offers 'Advanced Pricing' functionality which enables the user to define and apply pricing rules across their client roster and inventory items list. These rules are intended to allow the QB user to apply a 60% across-the-board discount for clients Ajax and AAA, while clients Acme and Consolidated receive that same discount plus custom pricing on items X, Y, and Z. However, after the pricing rules have been applied and those clients are being billed, changing the invoice or ship date results in the deletion of the shipping cost line-item, and changes to the pricing of items on the invoice. Research with QB support revealed that Advanced Pricing suffers from a bug that was known to Intuit for at least 1 month prior to when I invoked the Advanced Pricing functionality, and a full month later Intuit has been unable to remedy the bug. After invoking the 'Advanced Inventory' feature-set, which automatically creates a drop-ship warehouse site, I learned that product being purchased from a supplier and shipped directly to our client was being removed by QB from the count of physical inventory resident on our premises. Intuit tech support rep's response was (paraphrased) "That doesn't seem right, but I don't know much about Advanced Inventory - you should call back tomorrow morning, as the day-shift staff have more tenure and are more knowledgeable".

QuickBooks = Quick Completion = Quick Tax Return = Quick Cash on Hand (and ALL with Piece of Mind!)

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) Ease of Use

2) Support

3) Quick

4) Direct Deposit Available using a number of different options (bank account, prepaid debit, etc)

5) Both returns files jointly

6) Need little knowledge of finance or industry to acquire the most amount of money possible

7) All extra forms necessary needed for you individual circumstances completed by QB within the existing program

8) Option to purchase Audit Protection that comes with legal representation if necessary

9) Low cost for Quality product

10) Pre-populated information if a returning customer.

11) The List goes On.

Cons: If I HAD to make a complaint it would be that the Intuit / QB system has allowed me to create a number of accounts over the years but didn't "flag" this this or suggest I merge them. As a result, it often takes me significant time to "locate" the actual documents I'm seeking, which I have found time consuming and annoying b/c I have such little time. So each year I Login into my account, I am confused as to "which" account QB is using and uploading. That is something I will address in the near future.

Also, there are becoming so many versions of QB's to choose from that it was a little confusing for me to decide which one to pick considering I've had several changes takes place in my status (Divorced, New Small Business Owner, Need to Document Major Assets, Expenses, Deductions and Self-Declared Income). So choosing the correct version of QB was a little dicey.....but in QB defense, I didn't call to seek help in making that decision either. However, when I finally did look into it, I still couldn't find EVERYTHING I NEED IN ONE PRODUCT (which, let's be real here, is probably a good marketing strategy), but it isn't sitting well with me. I feel it would be beneficial for QB as an organization to streamline different products to be more comprehensive and to simplify their product line for the new user. If I had never used QB in the past, this fact alone would have intimidated me enough to prevent me from purchasing it. True story.

Overall: I switched to QB as my method of tax preparation approx. 5 years ago. Prior to that (while still married), I used an outside company. I did receive great service with that agency. If you're an organized person who values seeing the same Tax Rep each year & take time to cultivate a relationship with 1 person, then it will pay off for you after 3-4 years IF your Rep sticks around. Beyond that fairly high risk, it was more costly (3x more), more cumbersome, and...... I still had to leave the house LOL.

Once single, I received a random offer for QB that promoted 1) Ease of use 2) Complete assistance in any/all deductions possible 3) Comprehensive audit protection at a nominal fee 4) Electronic e-filing 5) Direct deposit 6) State taxes completed with ease & 7) Both returns filed together.

The cost was LOW (about $100 rather than the $350 we spent/year by using an outside service). I thought, "SIGN ME UP". I purchased it online. It was delivered via email in a downloadable format with a website. In under 15 minutes I was signed up as a new QB customer w/ the flexibility of preparing my return at my own convenience in my own home.

For those of you who are terrified of Finances, Taxes and Money.... DON'T BE. I literally knew nothing about this topic and wasn't good at it. The program walks you through every stage of Tax Prep. It helps you capitalize on all money saving deductions possible, has a (?) next to each new term/item if you're unsure what they're asking, etc. All I do is input my financial info when prompted to and that's it. The program reviews your return at the end, shows you your risk factor for being audited and flags any "at risk" items about your return, and THEN suggests the changes to be made to assure your taxes are accepted by the IRS and State. EVERY TIME I DO TAXES I FEEL SAFE I AM SUBMITTING A QUALITY TAX RETURN & THE PEACE OF MIND IN KNOWING QUICKBOOKS WILL BACK ME UP IN THE EVENT OF AN AUDIT HELPS ME SLEEP BETTER AT NIGHT.

This year, I became a Self-Employed business owner & chose to purchase both QuickBooks Self-Employed and QB Online, just to be safe! STILL JUST AS EASY! I keep track of my receipts for both business and personal on a Weekly basis in a matter or moments. Upload pics of my receipts to the Apps provided. Those receipts are automatically integrated into my Tax Prep forms and TAX COMPUTING EVEN THIS YEAR OWNING A START UP COMPANY WAS NEVER EASIER!

A++ Look no further!

OK, I love it

Jan 26, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Steep learning curve for non-math/accounting people but then easy and reliable, with flexible ways of inputting data. Good and numerous reports are useful. Connects to TurboTax for tax preparation so I think I'll save money on accounting this year.

Cons: I haven't figured out how to charge for sessions in which patient and insurance both pay, so I've begun just billing them separately. There is an endless feedback loop if you make a mistake in a deposit you've already made--you can't correct the deposit until you correct the payment entry and you can't do that until you correct the deposit. That's crazy making. But on the whole, no major cons and I'm a fairly incompetent money person who like it pretty well.

Overall: I'm a small business owner. I tried QB about ten years ago when I first began and hated it because I have a math learning problem. I tried several methods over the past ten years, and after having terrible experienes with combined schedling/notetaking/insurance billing/bookkeeping programs I threw in the towel and reluctantly got QB. Great move. Most people would probably have less trouble than I, but even I caught on fairly quickly. It is flexible enough for my quirky techniques, lets me know when I'm doing something they disaprove of. The drawbacks are that you have to hire someone to teach you how to use the program. I only had to do this twice. I still have not figured out how to tally charge/payment for a session in which the patient pays a copay and the insurance pays also. I have to do two separate recordings. But that works! Another plus is that my bank has a designated person to help with Quickbooks and Quicken (which I use for my personal accounts) who is fre and quite helpful. One complaint I have is that there doesn't seem to be one window where I can see the name, date of service, charge for service, what was paid, what the check number is, and what the balance is. Each report contains some of that info but not all. Accountants are probably used to that but it's difficult for me.

Recommendations to other buyers: Get the CD's so yu always have it.

Quickbooks pro online could use some additional functionality

Jan 26, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: it works, and most other software will also work with it, e.g. my bank, some google programs, etc. I know that Intuit is not going away, I just hope that they continue to update the software to keep pace with my business.

Cons: Quickbooks seems to play catch up with the changes for business. They do make changes, but it seems to be just a little slow for what I really need. For instance, my 1099 income is now W-2, even though it is part time or project based. Tracking the taxes related to this is a royal pain in the butt.

Overall: The damn government laws seem to change faster than the software can and I wish Quickbooks could too. Having used Quickbooks since 2000, been with this platform. Lately the 1099 income I use to receive has changed to w-2. Accounting wise this is a real pain because I invoice at one rate, then have to adjust the amount to receive to match the taxes and don't seem to have a way to just set this up to be more automatically. PLEASE FIX THIS. My other issue with the software is the growing complexity making it easy to do something incorrect, then have to waste alot of time either with Customer Service or just in the software making corrections. I do love the emailing of invoices and the ability to include related documents for customers, plus with the ability to tell if customers actually received and opened the bill. I perform quite a few product demonstrations, for different clients and brands, to send a copy of the demo report with the bill "helps" customers know what they are paying. I use Google Drive for photos and docs related to this work, I wish QB could allow me to attach stuff from Google Drive, rather having to download to my desktop, then attach.

The above pressure points need to be addressed soon, because the cost is just a bit much considering how much time I waste dealing with it. If quickbooks does have a solution or other product, which would work better, then you need to have your tech support people better aware of the software solutions offered.

Recommendations to other buyers: The online one lacks the functionality of the full desktop suite, but the advantages to login to the cloud is such a huge plus. Intuit is not going anywhere, and the customer support is the fail safe I need. Stuff is added and updated, including the layout, just when I seem to have figured out where stuff is, then it changes again.

Great Software

Dec 05, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and able to get all my financial documents in order

Cons: Getting to reveal the install code is hard be careful when scratching off not to take numbers with it

Overall: I just received this product, and I am furious for two reasons. 1) The outside of the package said that I had to scratch off a label to reveal the license number. My fingernail was not taking it off easily, so I continued to work at it, trying to peel it off. I finally was able to gently scratch off and reveal some of the numbers, but whatever adhesive they used on the label TOOK THE REST OF LICENSE NUMBER OFF WITH IT. You can't install it without a license number, so this rendered the disk unusable. Is it really necessary to make someone have to go through that? All they had to do was insert a regular scratch off surface on the package or inside the package, and there would be no compromise of security. This is just incompetent package design, period.

2) It gets worse!! After going through Phone Menu Hell trying to get a live Customer Service person (outsourced overseas) to speak to me, I was informed that this product will not upgrade my old data files from QB 2011 because Quickbooks only supports upgrades within 18 months after the old product is replaced with the next version. Assuming that is true....the ad presentation MUST MAKE THIS PLAIN AND CLEAR UP FRONT!!! I have looked and looked again, and NOWHERE does it say that this will not update old files. If it did say that, then I would not have bought this product, which obviously is of no use. According to QB Customer Service, I can have THEM install the program for $299 and they will convert the files. Now instead, I have wasted incredible amounts of time on a product that I cannot use...and now have to work out how to be refunded.

So this is not so much a review of the software itself, but rather a warning to others who are upgrading from anything older then QB Pro 2014 that you may have a lot of difficulty retrieving your product code and you may not be able to convert your existing files to work with the new program. DO YOUR RESEARCH BEFORE YOU BUY!!! ]

Good, not great. Getting better.

Oct 13, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to integrate it with my current apps via Zapier. 1099 creation is huge. Great for working with independent contractors. I really like that I have a phone app for updates on the go. I can do my accounting while on the subway.

Cons: A little confusing to get off the ground unless you have time to really sit with it. Would prefer better onboarding. More options to edit the statements and invoice look to better match my company and stand out.

Overall: Currently, I use waveccounting.com but needed 1099 support and the ability to support and the ability to have an independent contractor account. As of now, this is not an option forcing me to do a lot of double entry. I started using QB online after reading the reviews and speaking with a customer service representative. She was excellent at answering my questions and making sure what I needed would be present in my account.

Execution - This was far more frustrating than I anticipated. I have a background in programming so I am not on to give up on software easily. I found the controls set in place to help you often hinder you. I feel that I should have had a better set-up option to allow for more choice in what would be automated. All of my categories were changed upon importing. The automation routinely got it wrong despite it's ability to "learn" from past choices.

Go Zen - What I have learned. You really need to start from scratch. Don't import until you have clicked every button and set-up the account in a way that is most efficient for your company. I am currently in the middle of my new set-up and I am beginning to see the benefits of QB and I feel it will be a more efficient choice going forward.

One of the top reasons for choosing QB was their integrations. Specifically, Zapier. My brokerage runs on AI's and a lot of data automation. Adding the ability to add customers, invoice and payment follow up potentially saves me hours of work each week. IT also allows me to have my CRM talk to myI took the time to look at all the integrations available and it is an impressive collection that is growing.

As of now, I would recommend this software but with a healthy dose of patience. With a better on boarding solution, I think a lot of the frustration for those of us in the middle of running a business and a need to get up and running quickly would help a great deal. Overall, it's a robust system. It has a lot of option for every type of business.

Recommendations to other buyers: Overall, a good option for a growing business. I see a lot of potential uses as my company grows.

Ideal for some, but quickly outgrown

Aug 29, 2016
4/5
Overall

4.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

3.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, and very quick to learn. This version allows up to 10 concurrent users. The audit trail and stock reports are very user friendly with plenty of filters. Expect a very quick turnaround training new staff and getting them up to speed, as the interface and functionality is hard not to grasp. Customer service is located in North America. From my experience, after upgrading to the Enterprise version, our account manager usually responded to any inquiry within 24 hours. There is also a toll free line for any technical/database bug issues In the Canadian version, plugging in to SQL server is the way to go in order to obtain custom reports.

Cons: The role centers, although a step up from the Premier version, "handcuff" users to certain roles. When it comes to the general ledger, the "all-or-nothing" functionality doesn't allow the controller to shut off access to certain parts of the financials. Ideally, the controller should be able to define a role center to allow posting/viewing in certain account groups and not to others. Inability to approve and subsequently lock down POs and SOs. Once a PO/SO gets issued, a user with basic access can always change unit costs and quantities. This hinders the business' scaleability. The Canadian version no longer allows the user to compress the data file in previous periods. This may be frustrating for companies who rely on lengthy journal entries, as the database file size will exponentially grow. If you are a job shop (or project-based company), do not expect much in terms of job-cost reporting. The software is limited to populating a customer field when posting an expense. You will have to manually set up jobs as customers and instruct staff to classify expenses under the proper subgroup. In my experience, the only real noticeable difference between enterprise and premier is the number of concurrent users (5 vs 10).

Recommendations to other buyers: This product is ideal if your accounting department comprises of one-two people and all the POs and SOs are done by the same person. For custom workflows pertaining to purchasing and sales orders (obtaining approvals, locking down orders, policing SKU creation etc), the next step up would be Dynamics NAV, Sage 300, or a NetSuite. It is very hard to delegate and manage using any of the Quickbooks versions.

QuickBooks, it's pretty solid, but there are some catches

Apr 21, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Quicken is great at putting things together in an easy to use package. It's pretty much what they do. That said, QuickBooks is just that. It's a great small business accounting package. Business owners with almost any level of accounting experience can keep their books, pay employees, view reports, pay taxes, manage bank accounts and do just about anything they would expect to keep their business running. Their customer service is excellent. I haven't called them many times, but I did always get a quick answer to my question. I also liked the fact that the people I talked with didn't seem to be from another country. Good customer support isn't easy to find these days.

Cons: The one downside to Quicken is that they're also very good at making sure you have to pay them on a consistent basis. While things are comparatively easy to use, they aren't always the best deal. Payroll is a prime example of this. The pricing for Quickbooks payroll is competitive on the surface. They charge a base rate determined by the number of employees you have. (The basic level is for 3 employees or less). They also charge a small sum every time you run a direct deposit check. Their price is fair for the simplicity of having everything in one place. But the catch is that you will be forced to upgrade your software every two years to continue utilizing their payroll service. When you start shopping around, you can find cheaper payroll services that offer a much higher level of service. For me it was worth the extra 10 minutes a month to have someone else file payroll tax forms and cut the checks. I don't begrudge Quicken for operating this way. Honestly, if they weren't able to find a way to keep revenue coming in, they couldn't offer the excellent product and services they do. But for me, there was no inherent value in the upgrade other than the continuation of a seemingly more expensive payroll service.

Recommendations to other buyers: Quickbooks is pretty much the standard for small business accounting. Until recently they didn't have many competitors either. However, if you're not opposed to accounting in the cloud, there are some pretty interesting offerings online these days. These offer services with monthly fees, which seems to be the way things are going. If you don't need a lot of connected services such as payroll, online banking and integration with Quickbooks Point of Sale, Quickbooks desktop is probably the least expensive way to go. However, the need to upgrade every couple years should be factored into any decision to purchase QuickBooks if you anticipate using their services.

Lots of options for customer needs

Aug 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I've used the personal desktop version, company desktop version, and QuickBooks online, and I appreciate that so many options are available to suit the specific needs of the individual/company. It's a very thorough program for asset management, accounting, etc.

Cons: All of the customizations can become overwhelming for a new user. It's not a program that you can begin using without training or prior accounting experience. It's a robust program, but not for a casual user.

Overall: I've used QuickBooks for multiple business and personal purposes, and for several years. I enjoy the program and its varied features, but there is a bit of a learning curve. I'm constantly realizing new features that the program offers, which is great, but I should have invested in more training while on boarding with the software.

Vendor Response

by Intuit on August 27, 2018

Thanks for taking the time out to leave this stellar review, Rebekah. Your loyalty to Quickbooks is appreciated, and I'm thrilled you've had a chance to work within all of our software versions. We work hard to ensure businesses of every type can have their needs met by us, so your comments on the wide variety of available options are affirming.

With this said, please know we always strive to deliver services that are accessible to new and seasoned users, regardless of their background. While we realize learning a program as robust as ours can be a challenge for anyone, we've created a wealth of self-help and training options to lend a hand along the way.

As a prime example, I invite you to bookmark our multi-function Community forum at https://intuit.me/2rJQ95o. QuickBooks reps monitor the Q&A space, which doubles as a tutorial database and includes insights for both Online and Desktop products.

Keep up the awesome work, by the way!

Jess, The QuickBooks Team

Great for small and medium business, but the remote desktop experience could be better...

Sep 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We've been using Quickbooks products for about 19 years. We started with a single seat Quickbooks Pro installation and grew to a 10+ seat Quickbooks Enterprise installation with remote workers accessing 8+ company files simultaneously. The products have largely met our needs, but we have had to implement some creative solutions within the software to get the functionality that we need out of it. These may be things that are unique to our business, but otherwise it has been a very useful and versatile product.

Cons: The remote desktop experience could be a little more user-friendly as it is with Quickbooks Online. Unfortunately, our needs could not be met by Quickbooks Online and accessing a terminal server could be outside the capabilities of a typical desktop user.

Vendor Response

by Intuit on September 05, 2018

Thank you for taking the time out to leave this review, and for your 19+ loyalty to our services. I'd love to hear more from your unique and expert perspective about how we can enhance the remote desktop interface, as well as what creative solutions you've implemented in the past.

You have an excellent grasp of how the built-in feature set can expand to even better suit your needs, and my inbox at QBCares@Intuit.com is open. I can forward your comment to the engineers directly since they use your feedback as inspiration. While we also host a ton of walk-through guides to help users of all mastery levels, like these two on terminal servers (https://community.intuit.com/articles/1501398 and https://community.intuit.com/articles/1437478), I'll also gladly pass along any ideas you have to make this capability more user-friendly on our end.

Until we chat again, take care!

Jess, The QuickBooks Team

Capterra loader

Great for Beginners to Advanced Users

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that quickbooks is extremely user friendly. You can literally use it as a brand new user and it will easily walk you through the setup, all the way up to advanced accounting. I've used QuickBooks for close to 10 years, and I have helped many companies start up their businesses using this program. Its very inexpensive considering the many hundreds of uses for it.

Cons: Customer Service.

If you need help figuring out how to use a portion of this product, use Google. It will take you hours being transferred back and forth between representatives to get assistance. Thankfully, I have only had to call a small handful of times, because the product itself is so easy to use, you rarely ever need assistance.

Vendor Response

by Intuit on August 21, 2018

Thanks for your review, Jennifer. Your loyalty is valued, and we're proud to back you and the Veneer Chip Transport team. Please know we realize you guys have a thousand other things to do than waiting on hold or being transferred. For this reason, we've created multiple support channels so the help you need is only ever a click away.

As you mentioned, you've found a ton of insights with an internet search. When it comes to QuickBooks, quite a few of the answers you need are hosted by our Community (https://intuit.me/2rJQ95o). You may have stumbled across this space before, but I encourage you to bookmark it if you haven't yet. It hots the bulk of our troubleshooting articles and doubles as a Q&A forum monitored by QuickBooks reps.

These agents likewise manage our Facebook (Intuit QuickBooks) and Twitter (QBCares). You can expect quick responses any time within their open hours (M-F 8 a.m. until 10 p.m. EST), as they have the expertise to help.

Jess, The QuickBooks Team

I needed software that would make sure it is accurate, or if you needed to go to court.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used this software for years, with a few different companies. It is very easy to use, has great customer service. QB can be modified to exactly what you need, no matter how large or small your company is. You can customize reports to fit areas that you need to concentrate on as well. QB is recognized as an industry leader, and from my perspective is the only software anyone ever needs to use. Even if you have an accountant, like we do, make sure he is using Quick Books. The industry leader!

Cons: In dealing with any software you will have to get used to the different idiosyncrasies of each. Quick books has many functions, and levels you have to adapt to; however, it will be worth the learning curve.

Vendor Response

by Intuit on July 11, 2018

Hi and happy Wednesday, D. Kirk. Your stellar review was awesome to read, and I hope my reply has found you in great spirits. While I have you here, it would be my pleasure to guide you to some self-help resources if you ever have questions.

As a first stop, swing by our Resource Center at https://intuit.me/2rI3OKd. This is the main hub of tutorials, workflow tips, guides, and tools. Additionally, we have a forum style space housed in the Community (https://intuit.me/2rJQ95o). QuickBooks reps and users work together to tackle product issues, and this site doubles as a library of troubleshooting articles. When you get a chance, I also encourage you to check out our YouTube channel, here: https://intuit.me/2rJQ81k. We frequently upload videos, and all these spaces are meant for users of all mastery levels.

I'm confident the CEO of Drive Smart Georgia is a pro at staying on track, but it's nice to know we're always backing you. Take care!

Jess, The QuickBooks Team

QB The best available but not the best!

Nov 17, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to do charges, payments received and simple payroll. The program figures the amounts and printing forms to file, and saving is easy and efficient. They include all forms and provide reminders to file and year end requirements. I do not need and accountant for quarterly concerns. I am able to turn over to my accountant for year end corporate filings and the process in seamless. I should add reconciling is easy as well as knowing that everything that has to be filed in done timely.

Cons: Support is worse than problematic. I do not need much-but automatic charges and what they are for--frustrates me. Things are not spelled out-calling is frustrating and.I fear I may be paying for their payroll service that I do not want or use.

Overall: I have been a QB user for my small business for years. When it is good it is good and when it is not-it is frustrating. Getting help even though Intuit is in Tucson AZ is difficult and they outsource and sometimes I am just going in circles. Their automatic charge each year gives me little knowledge of what I am paying for and harder to get information. They automatically charged me over $400 for payroll and I don't use their payroll system-so I have no idea what I paid for. I hate that there are separate charges for upgrades to the newest QB and then separate charges for something else. I have never received clarifications-so often i feel I am held hostage once one relies upon QB for charges, payments and payroll I do personally and file for three employees.

Recommendations to other buyers: Know what you are getting and try to talk to someone who is not selling so that you pay for what you need, not for their automatic process that circumvents personal utilization of what is basically a great product.

Capterra loader

This software is build to deliver the best as expected

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Besides being user friendly, it is build in a graphic user interface which is a simple click away from the solution and everything you need is right on the home tab, another useful part of it is the (I want to) part where by you don't need to close any tab to start something new, it can run multiple open tabs delivering the best for the end user

Cons: New users will need to familiarize themselves with quickbooks, that is not a big problem for it comes with the user training/tutorials which helps new and existing users to find their way through and enjoy using this software

Overall: With accounting clients in need of software's alternative to Pastel, quickbooks have came in handy and affordable for small businesses who are looking for the best for less

Vendor Response

by Intuit on June 14, 2018

Hi Dymont,

First things first, I'm pleased to hear you're getting all you'd hoped for in an accounting software. I'm confident you've got everything under control with the tutorials you've been using. Still, I want to make sure you have all the training materials you could want at your disposal. If you haven't yet, check out some more self-help resources below:

The Community is a space where you can find other users posting questions, with QuickBooks experts answering them. You'll also notice a host of articles with step-by-step directions for solving issues, ranging from reconciliations to error codes: https://intuit.me/2rJQ95o

At the QuickBooks Resource Center (https://intuit.me/2rI3OKd), delve into tips & tricks for running a business, as well as quick start guides, walk-through videos, and more.

Before I forget, thank you so much for taking the time to leave your review. I hope the information provided promotes even more familiarization for you and your team.

Not For Everyone

Aug 13, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: As this software has been around for so long, it is definitely fully-featured. There isn't much that is missing. Enterprise level support is there but it has to be "bolted on" rather than coming standard since the target market for this software is small businesses. Another pro is that you can buy once and not pay again for a couple years making it overall cheaper than the online options that are on a subscription basis.

Cons: Even though it is geared toward small businesses, you really do need to have some bookkeeping/accounting training and background in order to use the software "easily." It is not for the faint of heart and there is definitely a learning curve. Also, being a desktop-based system, you're really limited in where you do your accounting. The online version makes this easier, but it is sooo far behind the desktop version in features and the user interface is nothing like the desktop version (and it's always changing, which is frustrating). There really is no "ideal" option when it comes to Quickbooks.

Overall: Overall, we used Quickbooks for years, both desktop and online. In the end, we decided to go with Xero. It has most of the features of the desktop version and a decent UI that doesn't change every two weeks.

Vendor Response

by Intuit on August 14, 2018

Hi Pamela. Rest assured, we realize learning any new software can be a challenge, regardless of your background. While we have a wealth of training and self-help materials in spaces like our Community (https://intuit.me/2rJQ95o), I'd love to hear more details about your suggestions for UI and an enhanced Online feature set. We love hearing from you guys about how we can improve, and even though you're not with us anymore, your ideas lend a lot to the development process.

Since we post about new and coming changes at the Blog (https://intuit.me/2L2zqTv), please know customer feedback is the driving force behind our innovations. I can forward your comments to the Engineering Team directly, and invite you to email me (QBCares@Intuit.com) at your earliest convenience.

I'll be on the lookout for your message. In the meantime, take care!

Jess, The QuickBooks Team

QuickBooks to do accounting needs Quickly

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks comes with a lot of functionalities and these functionalities can be learnt by anyone within a short time period. That is the beauty of QuickBooks. Everyone thinks that when it comes to a software solution that caters accounting and finance needs, it is hard to understand and learn how to use it. But it is not the case in QuickBooks.

Cons: The only concern I have regarding this software product is its pricing. For small scale organizations the selling price of the software might not be very suitable.

Overall: I have worked as a network assistant in the past and during that time period I have solved a lot user problems related to QuickBooks. When I taught them how to use the software correctly these problems started fading away. I can recommend QuickBooks to any company that wishes to have a good software that caters their accounting needs.

Vendor Response

by Intuit on November 09, 2018

Your review was a pleasure to come across, and it's good to know the software is living up to its namesake. I'm delighted QuickBooks has catered to the accounting needs of everyone you've worked alongside. Furthermore, I can tell your clients were lucky to have a network assistant like you.

When it comes to pricing, I want to ensure organizations of every scale can get the value they deserve. For this reason, I know just where you can guide users with pricing questions if you get the chance to work with QuickBooks again. Rest assured, the product experts on Facebook (Intuit QuickBooks) and Twitter (QBCares) have the tools and visibility to help. In addition to troubleshooting assistance, these representatives would be more than happy to lend a hand with the cost of this program.

Regardless, I wish you all the best and a great weekend ahead!

Jess, The QuickBooks Team

Easy, user friendly, very convenient

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used many Intuit based programs, Quickbooks being the most important one. What I like most is the ease and functionality. Anything that you think you may need, QuickBooks has it. Sometimes it can be a little confusing when learning new functions, but QuickBooks breaks it down so easily within the actual program, you will rarely have to call Customer Service. I also like that QuickBooks can be easily integrated with other programs.

Cons: At this time I can honestly say I have no qualms. If I had to choose something, I would say that there has been a handful of times where I've used the payment software, and it has timed out or not processed.

Overall: It really makes daily accounting work easy and convenient

Vendor Response

by Intuit on August 02, 2018

Hi Taylor. Thanks a ton for your lovely review. I'm delighted to know you've also chosen us as your business accounting solution, as we're proud to have you as a member of the family.

For the time-out issue with processing, could you reach out to me with more details about what version of QuickBooks you're using? Rest assured, there are steps to solve this. They're dependent on your product, so for the sake of character limits, my inbox at QBCares@intuit.com is open.

It's affirming to know you have no qualms otherwise, however. In the meantime, I encourage you to search for time-out fixes on our Community Q&A forum (https://intuit.me/2rJQ95o). It doubles as a digital library of self-help articles, so more awesome customer support is always just a click away. Reps actually monitor this space, as well. They supply crafted replies to customer posts, and you can likewise chat with us on Facebook (Intuit QuickBooks) and Twitter (QBCares).

Jess, The QuickBooks Team

Great accounting tool - used for multiple entities!

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use this software to track accounting for 7 different entities - it works really well for us! I'm able to customize the way each entity is set up since they are all so different. I mostly deal with businesses that sell services but also handle entities that sell digital products. QuickBooks tracks all of our sales tax for multiple states and also handles payroll. I love that it is a one-stop-shop for all these details and does a great job with it all!

Cons: I do wish that QuickBooks had a feature to track use tax on purchases we didn't originally pay sales tax on. I currently just track this in a spreadsheet. It's not a huge burden, but would be nice to have this part of accounting included in QuickBooks somehow.

Overall: Accounting, financial reports, payroll, sales tax

Vendor Response

by Intuit on August 15, 2018

Hi there, Samantha. Thanks a ton for taking the time to leave a review, and for being the best part of QuickBooks. I'll gladly pass your feedback about enhanced tax tracking to the Engineering Team for review now, as we use your ideas as inspiration. You know better than anyone what tools would benefit Onsharp, but I also encourage you to check out our App Center for workarounds in the meantime.

Depending on what version of QuickBooks you're using, the resource you need is located at https://apps.intuit.com/ (Online) or https://desktop.apps.com/home (Desktop). This is a one-stop-shop for ready-made add-ons created to integrate with QuickBooks. This means the tax transfer fix solution you've been looking for may already be available. This space will help streamline your tracking across entities, so you can even more easily continue the work you love.

Take care!

Jess, The QuickBooks Team

Capterra loader

Entry Level Accounting Software for Small-Medium Business

Aug 09, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Standard option for entry level accounting. Integrations are standard, so most things can talk to it or receive info from it. Licensing is pretty simple and relatively inexpensive. Any accountant will have used this at some point, so training is a breeze.

Cons: Constant updates. Support auto-attendant has long list of options just to bring you to a foreign support team reading off a list. Semi-common crashes. Difficulty having multiple users in at once for certain actions in the system (single-user/multi-user). Resource hog.

Overall: QB worked great for small business, but as we transitioned into a medium-size we ran into more problems. As a general rule I would use QB from 10-150ish employees, but recommend a more enterprise software for larger than that.

Vendor Response

by Intuit on August 17, 2018

Hi Drew. I appreciate your review and want to communicate we have a wealth of products so enterprise size businesses can be backed by us, too. One tier of our Desktop product is aptly named for this, and you can compare the feature sets at https://quickbooks.intuit.com/products/. Additionally, this product can scale up to 30 users for increased flexibility.

With this said, you ran into several issues I want to address. While updates ensure you have the most feature-laden and secure product on the market, this also means you deserve to work issue free. When problems arise, we have resources for you. As an alternative to calling in, there's a Community forum where you can chat with QuickBooks reps. It doubles as a troubleshooting library, and a great example of what's hosted there is this article tackling crashes (community.intuit.com/articles/1460106) or this one what to do if you notice a resource strain: community.intuit.com/articles/1502333.

Jess, The QuickBooks Team

Capterra loader

Its ubiquitous nature makes it nearly necessary despite better alternatives

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks puts the most important aspects of bookkeeping right in front of you. You can find all aspects of the accounting system in the menus, but the home page includes shortcuts and clickable links to the main items.

Cons: At first glance, the home page it is overwhelming to the eye. All of the advanced features cost a lot of money in extra fees and don't perform as well as industry standard alternatives (electronic payments as an example).

Overall: Due to its ubiquitous nature, most small business owners will not be able to avoid QuickBooks. Nearly all bookkeepers and CPAs require that their clients provide access to their books in QuickBooks. It is the standard and QuickBooks abuses this aspect of their product to demand higher than normal fees for add-on services such as online payment solutions, and cloud-based access for multiple users

Vendor Response

by Intuit on August 10, 2018

Hi there, William. I appreciate you taking the time to leave us your honest review. I'd be glad to discuss your pricing options for our add-on features, as I want to ensure you get the value you deserve. When you get a chance, please fee more than free to send an email directly (QBCares@Intuit.com). We have multiple pricing plans in place so that the needs of your business and wallet are always met. As an example, our electronic payment portal has a free subscription option (https://quickbooks.intuit.com/payments/).

In the meantime, I encourage you to swing by our Community forum if you haven't yet. This Q&A space doubles as a troubleshooting/how-to article database, so jump into the convo anytime at https://intuit.me/2rJQ95o. Even though I'm confident you're a pro by now, it's the perfect place to start when you're feeling overwhelmed, or need navigation insights.

Jess, The QuickBooks Team

Does what it's supposed to do.

Aug 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks makes my life handling the financial aspect of my work much easier. It handles everything, including sales receipts, payments, and tax forms.

It's very easy to use and it doesn't require a lot of financial/accounting knowledge in order to use it effectively. It has both desktop versions and a version online, which makes it accessible wherever you are.

Cons: Compared to the desktop counterparts, the online version requires more work before I can consider it a solid replacement. It is generally slower and has a few usability issues.

It's easy to mess something up on accident if you aren't experienced with using the software, so you have to be careful while you're getting up to speed.

Overall: This software helped me keep track of my financial records and it assists me quite a bit in handling them as some aspects of it are automated, reducing the workload.

Vendor Response

by Intuit on August 02, 2018

Thank you for the review, ¿ilvinas. We have a variety of services so different businesses can have their needs met with our product. Rest assured QuickBooks Online is not meant to replace our Desktop product, as it's just one of your many options. The good news is that regardless, we have a ton of self-help materials to help you along the way.

When it comes to speed and usability, I encourage you to run through the steps at community.intuit.com/articles/1145706. It'll help you find the cause of performance issues and correct them. Further, this article is hosted by the library portion of our Community Q&A forum. I encourage you to explore this space when you get a chance, as it was created with users of all mastery levels in mind. It's the perfect place when you need to get caught up to speed or brush up on what you already know. Also, input errors can be easily corrected. If you find yourself stuck, the Community has a ton of helpful workflow insights to get you squared away.

Very friendly Accounting Package

Aug 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Among all of the other accounting packages, quick books gain the highest rate due to the easiness and user-friendly interaction of the interfaces. The beauty of the layout will make the pleasure to employees or the user of the product. Well accurate and the integrity of the results will make raise the high efficiency of the product through the market.

Cons: Time to time software will up to date and it is very essential to do it in the right manner, otherwise, you will lose your data on any related information due to the expire updtae.

Overall: Business reports will save the online and make it easy to manage with other works. All the reports charts do the perfect accountant make sure to identify how far the correctness of the output. I have done all finance related activities through this software and it gave me correct and best result for my future analyssy.

Vendor Response

by Intuit on August 29, 2018

Thanks for taking the time out to review, as we're proud to be backing you. I'm delighted our software's interface is a pleasure to work in, and that we're providing you with accurate insights so you can continue to grow.

I want to ensure updates always go as smoothly for you as they're designed to go. While there's a step-by-step guide for performing updates at community.intuit.com/articles/1501562, I suggest creating backups of your company data regularly (community.intuit.com/articles/1436816). The steps above will ensure your info is safeguarded against loss, and give you the peace of mind you deserve.

Before you go, I encourage you to explore the Community space a bit more. We host the articles above there, and it's an excellent self-help and troubleshooting outlet should you ever have questions.

Jess, The QuickBooks Team

Capterra loader

Quickbooks helps with my day-to-day tasks that includes processing receivables, payables & bank recs

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is extremely user-friendly. The layout of Quickbooks helps the user easily navigate through all the different features without any confusion. During the last update to Enterprise 18.0, they implemented a feature that expands Quicbooks across multiple monitors; thus, allowing the user to have full access without having to switch between windows. I remember the first time I was introduced to Quickbooks as an Accounting Associate 6 years ago, within a few days, I was able to maneuver through the interface with no hassle. An affordable software with a number of features that not many other provide.

Cons: For having used Quickbooks for 6 years, the only issue I have was that it would crash from time to time. It would be nice to receive a report from Quickbooks stating as to what went wrong so that it can be prevented moving forward.

Vendor Response

by Intuit on June 27, 2018

Hi Julius. I appreciate you taking the time to leave your lovely comments, and your 6 year loyalty to QuickBooks. I know just where to start for this crashing issue, as you can view a report of what happened by following these steps: community.intuit.com/articles/1502037.

To avoid crashes moving forward, always ensure the system is on the newest release (community.intuit.com/articles/1501562). If the problem persists, you can further diagnose the cause using the tool outlined here: community.intuit.com/articles/1501884. This last article also has solutions, depending on the results of the test.

This should get you squared away, and I'm wishing you a wonderful rest of the week. Happy Wednesday!

Jess, The QuickBooks Team

Capterra loader

Many Features For Value

Sep 06, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Lot's of features and you may think some features like Intuit Merchant Processing is a little expensive but when you look at the ease and integration into your accounting system, it's really more affordable than what you think. We actually shopped around for other software and everytime came back to QuickBooks Online.

Cons: Trying to get customer service is like falling down a rabbit hole but there are so many experts willing to help that most of the time I now bypass a service ticket and reach out to the community support.

Overall: Again, great features and integrations into other software like CRM's. Lot's of Zapiers also are available. I was able to run my business for the first 3 years on my own before I became too large and I now have a bookkeeper that does most of my QB. But the Dashboard provides me everything I need from day-to-day.

Vendor Response

by Intuit on September 10, 2018

Hi Randy,

It's awesome to hear that your website development company has seen significant growth during these past few years. We're horned that you chose our software to back your business during its early stages and beyond. With QuickBooks, tasks that would've normally taken hours now only take minutes. Thanks for taking some of that saved time to write this glowing testimony.

At Intuit, another one of our priorities is making sure you have multiple options when it comes to support. Sometimes, business is too busy to warrant a phone call, which is why we have teams that are ready to help via email (QBCares@Intuit.com) and our Community site as well. Whether you have a product question or run into something unexpected, you can count on our team to get you back to business.

Have a great business year!
-Kristian, The QuickBooks Team

Capterra loader

Run your entire business on Quickbooks

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks' automatic bank feed import and bank rules for reconciliation is probably the best feature of Quickbooks. For any busy entrepreneur, doing bank reconciliation is last on our priority list, and often times, we make mistakes on how to categorize transactions. Quickbooks is pretty nifty because it offers suggestions on what to classify transactions, and the ability to create rules for auto-reconciliation helped shave about an hour each time a feed is imported. We collect all of our payments via ACH or Credit Card, through Quickbooks so our receivables and payables are all recorded for us, and then reconciled once payment is collected. Would highly recommend Quickbooks for anyone looking for a full accounting and payment software.

Cons: Quickbooks only flaw is that the online version isn't as fast as the desktop version in terms of performing actions. There's always site loading time in between actions, which can take up to 2-5 seconds. This is really slow compared to the instant feel of using the desktop version which is directly installed on the desktop.

Overall: Quickbooks has helped streamline our business operations involving invoicing and payment collection. In addition to payment solution, Quickbooks handles our bank reconciliation and creation of financial statements. Quickbooks offers a top-down view of how our business is performing, and with the bank reconciliation feed automatically getting imported, bank reconciliation is a breeze.

Vendor Response

by Intuit on October 26, 2018

Thanks for reviewing, Kevin. I'm here to ensure our software is always loading as optimally as designed. While lags in our Cloud-based version may be directly associated with the internet connection, this article tackles how you can get the system up to speed: https://quickbooks.intuit.com/community/Account-management/Why-is-my-QuickBooks-Online-company-slow/m-p/186359.

Delighted we're helping you run the entirety of DOERS.coffee, by the way. Have a good one!

Jess, The QuickBooks Team

QuickBooks for smaller organizations and personal use

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. The helpful tips taught how to use the program.Some accounting features are an actual automatic, which was hard to accept at times. All in one, with purchasing, payables and tracking. Definitely worth the cost.

Cons: We out grew the software. Unable to "lock" and do a true close. Things were still changable. Able to delete/ should never allow this option. Occurred in error, had to redo hours worth of work.

Journal entries do not play well with Quick books. Must use the receiving payments, etc.

Tracking different grant years and tools were hard to understand when coming into a product that was set up by someone else. Had I been the one to set up, probably would still be using it. Should warn if duplicate account /similar accounts.

Overall: Was great and easy to learn. We outgrew the system and had to upgrade to a more robust.

Vendor Response

by Intuit on August 22, 2018

I appreciate you reviewing, even though you're no longer using QuickBooks. While we offer a wide variety of products to ensure we can grow with your business (https://quickbooks.intuit.com/products/), please know you can adjust user permissions so only certain people can make changes at all, especially to a reconcile.

There's more about that at community.intuit.com/articles/1564287, I want to stress there are fixes in place for each of the Cons you mentioned, or available info meant to simplify tasks like journal entries and accounts receivables. The bulk of this data is hosted by our Community, and the article above is a perfect example of what you can find in the troubleshooting database there.

Regardless, feel more than welcome to reach out to the QuickBooks reps monitoring the Q&A forum portion of the Community should you ever have questions, or want to make a return to our software. We can gladly help with set-up, corrections, and more.

Jess, The Quickbooks Team

QuickBooks online makes managing finances easy.

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks Online keeps getting more functional. The bank feed set up is much more streamlined than it used to be and the software has improved at matching transactions. The batch entry is a huge benefit for repetitive transactions!

Cons: One consistent annoyance is when the bank feeds crashes and requires you to re-enter account information, it doesn't happen too frequently but just enough to stick in my head. In addition, I wish the budgeted financial statements worked for balance sheet accounts as well as a profit and loss statement. A few of the clients I have worked with in the past are in the construction business and we had to recreate temporary profit and loss accounts and close them out to balance sheet accounts in order to monitor spending against the budgeted financials.

Overall: I have worked as a bookkeeper throughout university and it was so nice to transition our clients to QuickBooks Online. Having the ability to access client-managed data or enter data for their review without sending QuickBooks Desktop files back and forth was a faster and more efficient use of everyone's time.

Vendor Response

by Intuit on July 31, 2018

Hi Miranda. Your loyalty to QuickBooks is super valued, and I appreciate you letting us know how you've seen the product improve over time. I'm here to ensure you're taken care of, and will gladly touch on the Cons you mentioned.

As for bank feed crashes, check out the info at community.intuit.com/articles/1145508. It's the perfect place to start when you run into error codes or other glitches. This article is hosted on our Community, which functions as a database of troubleshooting/how-to articles.

When it comes to the financial budgeting workflow, I can forward your comments to the engineers directly. You're clearly a certified pro, and have a great grasp of the product. Your perspective will lend a lot to the development process, as we default to customer suggestions when drumming up new enhancements. Send me an email (QBCares@Intuit.com), and I'll pass it along.

Looking forward to hearing from you again soon!

Jess, The QuickBooks Team

Quickbooks is a MUST for a Small Business!

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used Quickbooks with multiple small businesses that I either worked at or owned. It is a pretty much MUST for a small business. If you do it the right way it is a flawless way of keeping current on your accounting. Every accountant knows Quickbooks and can easily turn in your taxes with it. You will thank yourself at the end of the year for keeping up with this.

The inventory control is convenient if you sell items with your business. You input all of your inventory and then when you invoice something with that SKU it will deduct it from your count.

You can put together quotes for potential customers and then go back to the quote and turn it into an invoice if they accept. There is probably a million other things you can do with Quickbooks but these are the primary things I used it for.

Cons: The only feedback I would suggest is allowing the user to customize the invoice and quotes more than allowed. You can put your logo / watermark in it with small other changes but not completely customizable. It would be nice if you could sign the quote from the app and allow multiple salesmen for this. A link when you send out invoices and quotes that knows when a client opens it would be ideal as well.

Vendor Response

by Intuit on July 13, 2018

We love hearing from you guys on how QuickBooks can grow, so thanks so much for taking the time to leave your suggestions. When you get a chance, could you send me an email directly at QBCares@Intuit.com? I have some workarounds in mind for each of the enhancements you've mentioned, and will gladly to dig in to send them your way. My character count is a bit limited here, but we can chat freely at my inbox. I'll be on standby for your message and am really looking forward to it. In the meantime, I'm wishing you an awesome Friday and even better weekend until we speak again.

Talk to you soon!

Jess, The QuickBooks Team

Capterra loader

Affordable and meets the many needs for small businesses!

Aug 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks provides small businesses affordable and quality service . The platform is easy to work with and streamline taxes, payroll, invoices for me in my job. Quickbooks also syncs up with bank accounts which cuts down the time we spend on reconciliation at the end of every month. Working in a start up, the monthly cost of Quickbooks was affordable for us. It was an easy decision to upgrade to the package with payroll services afterwards. Quickbook allows me to access and manage my books from my mobile and IPAD as well!

Cons: I don't have anything negative to say about the software. I do have some suggestions to add on for features. It will be great if there is an HR benefits section on Quickbooks as well. Since HR and payroll go hand in hand. The slight peeve that I have is I work mainly with quickbooks online which needs me to have internet access. I won't be able to work with Quickbooks online offline when presenting our finances to investors.

Overall: My overall experience with Quickbooks has been a positive one. The quality level of customer service is dependent on who you get. Sometimes the staff is knowledgeable, some times they are not and they will beat around the bush.Having said that, it is a better idea for one to attend the frequent online seminars that QuickBooks organizes to be well informed about the new features.

Vendor Response

by Intuit on August 09, 2018

Hi there, Lisa. I appreciate you taking the time to let us know how we can improve, as customer suggestions are a mainstay of the development process. The engineers use them as inspiration since you know better than anyone what features would benefit SCALE.

I'm forwarding your comments about an offline option and HR section to the Design Team as we speak, and encourage you to bookmark our Blog (https://intuit.me/2L2zqTv). We post about new and coming changes in this space, and many of them are inspired by our customer base. Keep an eye out, and stay awesome!

Jess, The QuickBooks Team

I love Quick Books it's so easy to use and very pliable

Feb 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick Books is one of the easiest programs I have ever used in accounting, especially if you are not sure how to enter something, it allows you the opportunity to try it out first because you can always delete the items your working on and re enter ... also the general ledger is fairly easy to get set up.. along with the quickness of setting up new customers at the same time that you could possible be invoicing... Invoices are easy to print.. I recommend quick books to all my friends.. and they like it just as much as I do.

Cons: Probably that you don't close out a year and go to the next year,,, it just keeps on going. memorized transactions are a little bit confusing to me, but I just started working with them. If I look in the help menu I'm sure it would become a bit more clear.

Overall: The most benefits I get from QuickBooks is that it is so easy to use, extremely friendly and I think If I had to train some one on it .. it is self explanatory...... I used to used peachtree and switched over to Quick Books and trained myself .

Vendor Response

by Intuit on February 13, 2018

Hello Denise! Thank you for using QuickBooks and recommending it to your friends! We are happy QuickBooks has been so easy to use. You are correct; we have helpful articles for memorized transactions in the help menu as well as in our Community: https://community.intuit.com/articles/1502201-create-and-modify-memorized-transactions. We also have a feature that will let you close your books each year. Here is an article on that: https://community.intuit.com/articles/1501854-close-books-as-part-of-year-end-procedures.

Aaron, The QuickBooks Team

Capterra loader

Works great for what we do

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to view how the company is doing using the reports. Great way to plan out your quarters for the next year.

User-friendly, a monkey could learn this program.

We like that you can give employees access to parts of the companies information but not all of it.

Cons: It seems to crash a lot or at least it did in the past. It has been working better lately. They may have fixed this issue. Slow to open up sometimes or sometimes needs to be closed and reopened.

Overall: It does exactly what our company needs it to do.

Works great, user-friendly, the reports are awesome for viewing how certain months are performing, or how a specific customer is performing. I like that we can split the company up between different classes for better analyzation of certain businesses within our company.

Vendor Response

by Intuit on August 16, 2018

Thanks for this awesome review, Brittany. Rest assured, we have steps in place to tackle each of the issues you've mentioned. As a start, check out this guide on what to do in the event of a crash: community.intuit.com/articles/1460106.

As far as a slow or buggy program, this article will get you squared away: community.intuit.com/articles/1502333. It's the first in a set of three which will walk you through each stage of diagnosing and then resolving the latency you mentioned.

When you get a chance, please try to explore the Community. The links above are hosted there, and it's an awesome outlet should you ever have questions. It doubles as a Q&A forum monitored by QuickBooks reps, so jump into the conversation anytime.

Keep up the great work, by the way. We're proud to be backing Safe Home Pro and wishing the team a ton of success!

Jess, The QuickBooks Team

Quickbooks

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks is a great program. I have all of my clients on QB online. It works great as I can give them restricted access to see their up to date info directly online and not have to worry about them making any changes.

I also use payroll through QB and it is so easy to process. I also use them to process my tax forms and they alert me as to when my payroll taxes are due. It works so smoothly.

The fact that I can tie my bank account directly to QB is a plus. All my transactions are imported directly.

Cons: I think the fact that QB keeps raising their prices is a drawback. I think some of my clients are frustrated to see the price keep climbing on a regular basis.

Vendor Response

by Intuit on September 13, 2018

Hi there, Judy. I'd be more than happy to look into your clients billing details and discuss options. I'm delighted you enjoy the ease of use and flexibility, and I'm here to ensure you guys are getting the value you deserve.

While our product experts on Facebook (Intuit QuickBooks) and Twitter (QBCares) have the tools and visibility to help, I'd like to extend my offer of assistance. Feel welcome to message me directly at your earliest convenience (QBCares@Intuit.com). That's my inbox, and I have the tools to get you squared away. You can reach out through social media in the meantime should you have questions about pricing or otherwise, as it'll be an excellent resource moving forward.

The business owners you work with our lucky to have a consultant like you. I wish you all the best until we speak again and will keep an eye out for an email with your name on it.

Jess, The QuickBooks Team

Hard to understand the verbiage and help is not set up well. Updates and Software outdated.

May 16, 2017
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Interring bills, credit cards. balancing accounts is fairly easy. Paying bills is also easy with Quickbooks printing checks. I like the way you can set up chart of accounts. The attachments is a god sent. If you are not using it you are missing out.

Cons: The help menu is not user friendly. Most of help the information found is not from Quickbooks but from users and you have to go outside of QB to find help. Reminders and memorizing works poorly. Very confusing on how they are to work for you. Need to be clearer on how to use attachments for receipts and statements, also be able to rename the attachment without having to remove and rename and then reattach. You can not use the enter key to search, you have to move your mouse to the spy glass and click. "REALLY"!! Cannot set a a loan with venerable interest rate. PO's cannot be used for partial billing, you have to redue the PO before you can enter the bill to balance. Very hard to use pay bill through your bank online. need to update a better way. Payroll can only be used if you use there payroll system, if you are using an out source company, which most do, You can not down load the payroll in to the payroll accounts, you have to use a work around. Need an app for company expenses, for Mileage with GPS, Time card, Photos PDF for receipts etc, preset to chart of accounts so it can uploaded. SO do not believe what the add says try it or talk to users.

Overall: Just being more organized.

Capterra loader

By today's standards, QuickBooks is ancient, plagued with bugs and anything but user friendly.

Dec 03, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's hard to come up with things I like about the software because there are so few, it makes it challenging. I like that it is multi-user capable and that it is server, not 'cloud' based. I like that most bookkeeping firms support it.

Cons: Where to begin? First, the program is incredibly unstable. It's foundational code is close to twenty years old. Instead of actually fixing their code, they continue to pile new code on top of old. It is very archaic. It does not follow any Windows standards. For example, Ctrl+A should 'select all', in QuickBooks, it takes you to the chart of accounts. I understand the thought process behind this, but it's highly flawed logic. The software is extremely prone to crashing and data corruption is always a huge concern. In the ten years I've used this product, I've had to have my data recovered by Intuit twice. Each time, I've been without use of QB for two or more days. As you can imagine, this has a very significant impact on being able to run a business. After much review, I will soon be switching to Zoho for a stable, robust and fresh way to run my business. The cost of QB is much to high for the low level of performance and stability QuickBooks has to offer. Unfortunately I cannot rate customer support Zero. Otherwise I would.

Overall: Very few. It has taken us years to figure out how to make it work for our business. Now that there are finally affordable alternatives like Zoho, I'm looking forward to never using quickbooks again.

Capterra loader

The accounts and records can be traced and formed easily and effectively.

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All kind of account files can be made over this online service. Day to day accounts, accounting charts and Bank reconciliation statement. These charts allow you to do customize accounting and make accounts as per your needs and requirements.

Cons: This service has some flaws too. It gets down sometimes. It is expensive and time wasting too. Owners could hire an accountant instead of online service. Sometimes crashes happen too in this service.

Overall: Small business owners praise this online service as they can use it comfortably. The formation of accounts isn't that difficult. They found it valuable and time saving. Some of the users found this service slow and useless too.

Vendor Response

by Intuit on August 16, 2018

Hi Sonakshi. I appreciate your honest review and will exhaust my resources so you know there are fixes in place for the issues you mentioned.

Since you spoke about our Online service, the Community is the perfect place for you to explore. It hosts a comprehensive database of how-to/troubleshooting articles, like this one on latency (community.intuit.com/articles/1145706), or this one that discusses clearing browser cache, which is the fix for crashes (community.intuit.com/articles/1145697). Also, this space has a ton of tips on saving time.

We also realize accountants are an awesome asset, as they can only further enhance QuickBooks' usage. We even have a special program made for individuals in the field who are proficient in our software (https://quickbooks.intuit.com/accountants/proadvisor/).

Should you have any questions about pricing, feel free to email me (QBCares@Intuit.com). I can gladly discuss our pricing system and thank you in advance.

Jess, The QuickBooks Team

Quickbooks is great for small business

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Every version/ every year that Quickbooks is released just seems to get better and better. I have been using QB for so many years now like 2005. It is crazy that they just keep getting bigger and bigger. The main home screen is so user friendly and making invoices is simple. Being able to look at all the different reports makes running a business much easier.

Cons: Ways of tracking some of the past due invoices, but I am hearing that in the newest 2019 version that will be changed. Also I'm not a fan of the higher merchant processing rates if you want to use QB to accept credit cards. I think that could be reduced.

Overall: I'm very happy with Quickbooks other than if you do need support plan on waiting.

Vendor Response

by Intuit on October 05, 2018

Thanks a bunch for reviewing, as I'm thrilled to read you've been with us for so long. Your loyalty is appreciated, and it's awesome to know you've seen us improve and grow. We strive to provide financial tools for a better tomorrow, so rest assured that the same trend will continue in our 2019 software. We've worked to enhance invoice tracking, and this article goes in-depth about what other changes you can anticipate: https://www.firmofthefuture.com/content/quickbooks-desktop-2019-whats-new-and-improved/.

As far as processing rates, please know it'd be my pleasure to discuss your options one-on-one. At your earliest convenience, feel welcome to email me directly (QBCares@Intuit.com). While our easily accessible chat reps on Facebook (Intuit QuickBooks) and Twitter (QBCares) also have low wait times, you and I can set-up a time to chat about the specifics.

Jess, The QuickBooks Team

satisfied customer looking for a few improvements

May 22, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: having QuickBooks is a web based operation makes our financial input and record-keeping so much easier. Being able to have more than one individual work on the same file because of the web-based product is a big advantage to us.

We are enjoying the simple user interface which has fewer features than the desktop product but has the features that we need the most.

as a church, we have found the web-based to be the best product for us to use

Cons: setting up a payroll is pretty cumbersome and requires customer support. We definitely do not want to set up payroll incorrectly. But I must say the customer support for payroll is excellent.

The reporting feature is okay and we can get most of the reports we want but for us who are non-professional financial employees or accountants some of the wording could be better if you used everyday language

Vendor Response

by Intuit on May 25, 2018

Tom, thank you for that insightful testimony, it really speaks to your knowledge of the product and its features. Payroll is something you want done correctly, it will save you money and time in the long run. A second pair of eyes on something can make a world of difference, that's why we stick with you and want you to be comfortable in the process. This article is considered to be the go-to document in payroll, it will have the answers to most questions: https://community.intuit.com/articles/1437559-payroll-101. Your subscription to QuickBooks Online comes with unlimited free technical support, if you ever have questions, let that be your first resource. Sean, The QuickBooks Team.

I use QB online to do the accounting for my small business.

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the software gives me all the tools I need to do comprehensive accounting and reporting for my business. It includes functionality to email invoices and statements directly to customers, connects automatically to my various banking and credit card accounts to download transactions and lets me log in from anywhere to get my job done.

When I have had questions the phone support has been great.

Cons: The only thing that has caused small issues has been the "app" having some glitches but they have all been resolved and even when the "app" was having issues I was able to log in straight through the web browser to do what I needed to.

Vendor Response

by Intuit on June 28, 2018

Hi Roger. Should you continue to come up against software glitches in the app, I know just what you need to do. If you're using the mobile application, I encourage you to ensure there are no pending updates available. The easiest way to do this is by uninstalling, then reinstalling the software.

Provided you're using the Online Desktop/Mac app instead, you can clear the unnecessary background info from Help > Reset App Data. Like in the browser, temporary internet files (in the form of pictures and text) are saved to speed up load times. This info has been known to cause performance issues in QuickBooks, but can easily be corrected. To ensure all bases are covered, the steps for clearing cache in the browser are located at community.intuit.com/articles/1145697.

Before I forget, thanks so much for leaving your comments here. I'm wishing you and the Venissimo team a wonderful rest of the week.

Jess, The QuickBooks Team

It is the standard accounting system...

Oct 16, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have been using this for 20 years. It is solid and accountants prefer this system. I also do the payroll with it as well do my payroll taxes.. and prepare my business statements with the press of a few buttons.

Cons: A little clunky and has a learning curve. Intuit and Quicken have had a recent parting of the ways lately and the tech support requires lots of begging to be upgraded to the next tech person... because the first one Never Knows the answer... Even when the program gives you an error code and tells you to call tech support and tell them that code. The second level tech support usually can fix the problem in seconds... Just that it is hard to get to them.

Overall: We run 2 of our businesses on Quickbooks. I found that I need to be careful with the sales people on line, because they tend to sell what they are told to... not necessarilly what you want or need...

Buy the box from Amazon or Staples, etc... not from their sales people.

Your accounant will be a great resource in helping you get up and running... because it makes Their job much easier...

Vendor Response

by Intuit on October 19, 2018

Thanks for using our software to back your two businesses during these past 20 years. QuickBooks wouldn't be what it is today without longtime customers like you. If you ever run into any errors going forward, please know that you're always welcome to send the error to our support team via email (QBCares@Intuit.com). That way, we can identify the cause of the error and provide the steps to get rid of it. We look forward to backing your businesses for years to come!

-Kristian, The QuickBooks Team

Capterra loader

Greatest accounting software I have ever used.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks really made doing taxes easy. Never have I found a more intuitive and simple solution to recording financial information. I found that the product was easy to install, easier to use, and easiest to learn to master. I spent a lot of time browsing through other software, and while I have found some great ones, none match up to quickbooks.

Cons: The only flaw was that I couldn't learn to use it fast enough- but that's my own fault. Other then that it was flawless haha. I loved every minute of using this software and will continue to use it.

Overall: excellent bookkeeping and tax auditing software.

Vendor Response

by Intuit on July 12, 2018

I loved every minute spent reading this review, Byron. Thank you so much for your kind words, and don't be so hard on yourself when it comes to the learning curve. I'm confident you're a pro at this point, but I know just where you can take questions if you ever have them.

As a first stop, swing by our Community at https://intuit.me/2rJQ95o. It doubles as a forum style Q&A and digital library. You'll find a wealth of troubleshooting and how-to articles in this space, as well as QuickBooks reps and other users working side-by-side to solve product issues.

Additionally, we offer a chat based assistance as an alternative to traditional phone support (https://community.intuit.com/browse/payments-contact-us). If you haven't yet, find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). You're more than welcome to send us a message or comment anytime. As some heads up, you can expect quick responses M-F from 10 a.m. til 8 p.m. EST.

Take care!

Jess, The QuickBooks Team

Not a major fan

Sep 19, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The ability to have several different companies; to be able to email or fax statements, invoices.

Like being able to set up the program each and every time I log off. Peace of mind.

Cons: Cringe when there is an error and the program has issues. So afraid I am going to lose current data. Customer service is not helpful if training period has passed. Don't like the automatic updates. Would like to be able to choose if I want them, or not.

Overall: I do accounts receivable and insurance claims tracking with the program which does the job well. I have worked with Quickbooks for Mac and can't believe how difficult that is to use compared to PC Quickbooks. Hopefully they are working on improving that-immensely.

Vendor Response

by Intuit on September 24, 2018

Thanks for the review, Charlene. We're always working to improve QuickBooks, so please know there are big changes in the works for our Mac service (https://community.intuit.com/articles/1749286). With this said, I'm here to see to it that you have the tools to tackle any errors you come across.

The Community hosts the article above and is a splendid self-help outlet. You can also find this article on disabling the Automatic Update option (https://community.intuit.com/questions/1332172) so you can choose when you want them. Additionally, this space doubles as a Q&A forum monitored by our product experts, so reach out should you ever have questions.

These agents likewise watch our social media feeds. This support option is offered as an alternative to calling in (https://help.quickbooks.intuit.com/en_US/contact), so message us on Facebook (Intuit QuickBooks) and Twitter (QBCares) anytime.

Jess, The QuickBooks Team

Easy to use format makes bookkeeping easy

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how intuitive the format is. It is like filling out a form that lays put all of the information you need ensuring that you haven't missed anything of importance. It has lots of functionality and can be used for a number of businesses and it allows you to easily correct mistakes. It is easily taught and very intuituve. It helps keep your books incredibly organized and easily produces any reports that would be needed by an accountant or the CRA

Cons: It can be easily misused and mistakes can be made if you don't know the basics of bookkeeping. The cost is also high for a small business or startup.

Overall: This software is easy to use, keeps me organized, it is easily taught, it has every function needed by a small business or startup and can carry you through growth.

Vendor Response

by Intuit on June 15, 2018

Hi there. I appreciate you taking the time to leave your comments, and would be happy to discuss some cost-efficient options with you. To do so, please feel welcome to send me an email at qbcares.intuit.com.

While I'm here, I'd like to broach your feedback on how easily mistakes can be made. If it helps, the Community resource has a library of self-help articles. They include step-by-step directions, visual references, thorough explanations, FAQs, and more. Not to mention, many of the articles explore fixes for input blunders. You'll also find other small business owners asking questions and receiving responses from certified QuickBooks experts. Join in on the conversation here: https://intuit.me/2rJQ95o.

I hope this helps, and should you have any questions you know where to find me!

Capterra loader

An excellent and very solid accounting tool.

Jul 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: My favorite thing about QuickBooks is the simplicity of the document sharing feature. Customers can upload the statements from the bank directly to the organizational file as an alternative of emailing outside the program. I can also remind them of the documents which are in need through sending them a message. I love QuickBooks because they are very suitable to access from any device, they have good features and they are very friendly to their users. The accounting tools have also been upgraded significantly and this has enabled me to serve my customers very well.

Cons: One thing I dislike about this software is how the prices have been up surging recently which has had a negative effect to small businesses and one which I engage in. There are some relentless development in the product. However, it still does not contain some features from the desktop version.

Vendor Response

by Intuit on July 05, 2018

We so appreciate hearing from our customers when it comes to how we could improve, Morrio. I'd be glad to discuss your pricing concerns in more detail, and invite you to send me an email at QBCares@Intuit.com. I can dig into your account and shed some light into price increases there. I look forward to hearing from you very soon and ask you please include more background into what features you want to see included in the Online software, as well.

In the meantime, this article is an FAQ on the most recent increase: community.intuit.com/articles/1729293. While I have you here, I also encourage you to swing by the QuickBooks Blog at https://intuit.me/2L2zqTv. We frequently post updates here, and you can stay in on the cutting edge of what our relentless development yields.

Jess, The QuickBooks Team

A fairly simple tool to keep finances straight

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks is overall fairly easy to work with. It gives you the opportunity to set up the accounts you need based on the sort of business you have. Reports are easy to run and send by email as attachment.

Cons: As far as I can tell, Quickbooks does not support multi-currency. I guess that's a feature that most people don't need, but it would be extremely useful in those places where, because of the volatility of the local currency, most reserves are kept in a foreign stable currency, while most day to day operations are done in the more volatile, local currency.

Overall: Quickbooks has been a toll our organization has used to keep track of the finances in its various offices around the world. While the first impact may be a bit rough at first, it does not take long to get used to it and to get done what you need.

Vendor Response

by Intuit on October 23, 2018

Thanks for reaching out, Davide. I have lovely news, as both versions of QuickBooks support multi-currency and extend the opportunity to set-up and manage accounts of this type. We realize this feature is needed by many of our customers, and info on how to enable this tool is located at https://community.intuit.com/articles/1145843 if you're using Online, and https://community.intuit.com/articles/1501407 for Desktop. Furthermore, I encourage you to explore the space above a bit more when you get a chance. It's an excellent self-help outlet for both beginners and pros like yourself, so check it out anytime.

I'm delighted we're doing our part to keep your global finances on track, and I wish Church of the Nazarene continued success ahead!

Jess, The QuickBooks Team