FirstOne Systems

HelpDesk and Knowledge Management


Who Uses This Software?

any domain


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $15,000.00/one-time
  • Pricing Details
    For cloud version, additional 20 usd per user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • FirstOne Systems
  • www.firstonesystems.com
  • Founded 2011
  • India

About HelpDesk and Knowledge Management

F1Helpdesk provides simplified approach for IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices. Incorporating key components such as Incident Management, Problem Management and Change Management.A comprehensive enterptise application covering SLA Management & Escalation,Business Rule Engine, Flexible Workflow, SAP integration, Asset Upload,HelpDesk Agent Workspace,In Dispatch/In Queue/In Service Box,Knowledge Management,Customizable Reports


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HelpDesk and Knowledge Management Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Workflow Configuration

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