# Page 7 | Kit Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Kit the right Email Marketing solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175000/ConvertKit/reviews

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Kit

4.6 (239)

[View alternatives](https://www.capterra.com/p/175000/ConvertKit/alternatives/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Kit

## Showing most helpful reviews

Showing 151-175 of 239 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Bryan H.  
Operations  
Education Management  
Used the software for: Less than 6 months

### "Has its benefits but not what I needed."

November 27, 2023

4.0

Pros

It was fairly easy to get the account created.

Cons

It was hard to get things working the way that I wanted. There are other services out there that provide better options to what you are trying to do. I didnt find that this software provided everything that I needed.

Review Source

Warren S.  
Web Developer, Internet Marketer, and SEO Consultant  
Internet  
Used the software for: I used a free trial

### "A Quality Mailing List Service Offering"

August 31, 2019

4.0

I have a client who moved through several mailing lists platforms before landing with ConvertKit and she's stuck with them ever since. We use the platform for blog subscriptions, online courses, and other special email series. It works well, it's easy to navigate, and easy to implement on web pages. It also integrates with many other online services (we recently connected it to Teachable).

Pros

I like how ConvertKit separates the different functions of the platform - Subscribers, Automations, Landing Pages/Forms, Sequences, Broadcasts. This makes it easier to create these pieces independent of each other and connect them with the processes you need them for. The interface is clean and visual. I like the way the email sequences work.

Cons

I don't like how ConvertKit handles subscribers. The platform provides plenty of data on what the subscribers has been exposed to within your processes, but not a lot of data about the subscriber herself. It would be nice to be able to edit or delete subscriber activities without having to delete the subscriber's profile.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Wanted to try something new.

Review Source

VR

Verified Reviewer  
Assistant Stage Manager for 'The Mystery of Edwin Drood' at TheatreZone  
Entertainment  
Used the software for: 6-12 months

### "ConvertKit is SO User Friendly"

January 18, 2019

5.0

Pros

I love this software! There are so many CRMs out there from which to choose. The creator was a content creator himself and made a software he wanted to use that he knew would drive leads and sales while still being user friendly.

Cons

This product is comparable to any other CRM out there. It may not be quite as powerful as InfusionSoft or feature-rich, but many of those things don't seem necessary for the small business owner. I suppose that's a negative, but I like the simpler platform.

Review Source

Yolanda H.  
Digital MArketer  
Marketing and Advertising  
Used the software for: 2+ years

### "Customer service sucks"

March 30, 2019

4.0

Pros

IT is a really easy platform​ to learn. It provides the best value for money if you are looking to list build.

Cons

CUstomer services has really been in the trenches​ lately.

Review Source

VR

Verified Reviewer  
Virtual Administrative Consultant  
Consumer Services  
Used the software for: 1-2 years

### "Automate your business"

November 16, 2018

5.0

Pros

Convert Kit allows you to put your markeitng on autopilot by the ability to create email sequences for different type of groups and courses if you're an entrepreneur. You can save drafts and even schedule when you would like post to be sent out.

Cons

It can get pricey, but it's worth the money if you are looking to scale.

Review Source

HY

Hayut Y.  
CEO  
Market Research  
Used the software for: 2+ years

### "ConvertKit is among the essential software in our company"

September 29, 2022

5.0

Pros

ConvertKit is a very reliable software, easy to use, and user-friendly.

Cons

I’m pleased with the software. I would like to get more information about the email reader.

Reason for choosing Kit

We received a recommendation from one of their partners.

Review Source

VR

Verified Reviewer  
Data & Finance Mgr  
Religious Institutions  
Used the software for: I used a free trial

### "Great support"

October 10, 2020

5.0

So far so great! I prepared and sent my first newsletter. I attended training and learned all about landing pages and forms, and look forward to following their recommendations!

Pros

I love the training and support, and how they work to assure email deliver ability. Even if it means restrictions on what I can do. I was even on chat at weird hours asking questions and they were there!

Cons

I would love it if it had more email design and layout templates and options like mail chimp or strips.email

Review Source

TB

Tashauna B.  
Freelancer  
Internet  
Used the software for: 1-2 years

### "Email Marketing Tool"

September 18, 2021

4.0

It's a good tool, a great community.

Pros

Easy to manage, they offer great features even for the free versions. It has great community support as well.

Cons

Slight glitch in the system the other day, kept getting overwhelming emails from people I didn't subscribe to.

Review Source

VR

Verified Reviewer  
Co-Founder  
Financial Services  
Used the software for: 1-2 years

### "LOOVE"

January 28, 2019

5.0

Came at the perfect time as our biz was growing.

Pros

Tagging based CRM - love the ability to segment as narrowly or as widely as I want. Love the automations I can have turned on in the background too.

Cons

I'm not tech-y so I run into issues regularly as I can't "see" funnels and end up mixing things up.

Review Source

VR

Verified Reviewer  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Converkit takes my email marketing to a whole new level"

April 25, 2019

4.0

Pros

Hands down what I love the most about convert kit is the drag-and-drop sequence builder. I used to wonder how so many emails would come in depending on what I clicked on when people were marketing to me. Now I am able to create awesome funnels in convertkit without having to be so tech savvy. My list has grown by 750 subscribers in the past month after only having 300 subscribers in the previous 5 months using a competitor. The difference was leveraging the broadcasts and sequences more as well as coming up with better forms, as well as reporting which helped me understand where website visitors were more likely to engage with an opt-in form.

Cons

I wish there were a lot more reporting features in convertkit as well as a more robust set of email templates and multiple customization options, especially for the price.

Review Source

Peter H.  
Owner  
Graphic Design  
Used the software for: 2+ years

### "Tags are WAY better than lists"

November 28, 2018

5.0

Pros

I switched over to ConvertKit from Mailchimp because the lists format on Mailchimp and most other email marketing software companies was just a sloppy, frustrating way to organize subscribers. ConvertKit lets you apply tags to subscribers, so you only ever have a subscriber email once in your account, but they can have unlimited tags so you can target your emails accordingly.

Cons

It doesn't have as many design options YET as Mailchimp. But I expect this to improve with time.

Review Source

Jennifer S.  
Owner/CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I am as tech clueless as they come and I find Convertkit user-friendly!"

May 25, 2018

5.0

I feel more organized about my contacts - I used to use a spreadsheet and it got to be a bit overwhelming. Now I just have first name, email address, and where the contact came from (online form, website, health fair, etc.). I can organize broadcasts by whether folks are local (for in-person classes) and if they are far away (for blogs, online classes, online products, etc.).

Pros

The broadcast, add subscribers, and tag functions are really simple - I use them easily! I love that they have free trainings and offer great customer support.

Cons

So far I haven't figured out the funnel idea...I'm not sure it's the software's fault though. I mostly just do broadcasts and that's enough for me for now.

Review Source

Gabrielle B.  
Soulful Success Strategist & Lifestyle Designer  
  
Used the software for: 1-2 years

### "ConvertKit is the best email marketing software!"

August 1, 2018

5.0

Pros

I love ConvertKit and have used it in my business for over 1 1/2 years. It allows me to connect with my audience with ease and automation.

Cons

I do think the price is slightly expensive considering my list is not that big. I think they should lower the price for people with lists below a certain number.

Review Source

JM

Juliana M.  
Chief Operations Manager  
E-Learning  
Used the software for: 6-12 months

### "Short learning curve"

June 15, 2022

5.0

Pros

The learning curve of this software is very straight forward.

Cons

I still think the price is a little high if you compare to other softwares, specially if the dollar is not your main currency.

Review Source

JS

Josey S.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Great way to automate"

July 21, 2020

5.0

Pros

Convert kit is a great next step for those looking to take email marketing serious. It is easy to step up and manage and offers excellent education and help center tips.

Cons

While it is an upgrade it isn’t as advance as other more robust email marketing systems. Think of it as the middle step.

Reason for choosing Kit

Suggested by my client management software.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Needed to automate better and wanted something that was much better designed

Review Source

JD

Joan D.  
Author and Teacher  
E-Learning  
Used the software for: Less than 6 months

### "Convert to ConvertKit"

April 26, 2019

5.0

Pros

Just migrated from Infusionsoft/Keap and couldn't be happier with the support I got during the (MASSIVE) migration. Friendly, timely, helpful, easy to access, always fun. So, the support is amazing. And so far, right out of the gate, I created a major launch for an online course and ConvertKit is operating swimmingly . . . also, their video tutorials rock, so learning is fun and easy. And there is SO much flexibility in setting up rules for tracking your customers . . . you can do virtually anything to keep your customers getting the information they want, and none that they don't want. Yay, ConvertKit!

Cons

So far, just some quirky things in the app that need workarounds, but the good news is, support tells you what those are and helps you do what you need to do.

Review Source

IK

Ira K.  
Graphic Designer  
Graphic Design  
Used the software for: 1-2 years

### "Does the job!"

December 3, 2019

4.0

Overall, Convertkit is a great option for anyone that’s looking to grow their online business. It’s indeed an essential part of email marketing and certainly one of the more popular ones out there.

Pros

Convertkit is super easy to use - I love that I can login and quickly see a snapshot of my subscribers list growth. I also appreciate the more advanced features such as tagging and automations - they’re all super simple to set up.

Cons

The email templates design is limited - you need to know how to inject CSS code if you ever think of wanting to customize your email. Also I had a couple of incidents where the automations that I set up didn’t run properly.

Review Source

VR

Verified Reviewer  
Author  
Entertainment  
Used the software for: 2+ years

### "Love it"

October 18, 2019

5.0

An affordable full-feature email hosting company with super-responsive customer service.

Pros

Great deliverability, great customer service, has all the features I want.

Cons

The automation rules section is a bit clunky, but there have been steady improvements.

Switched from

[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)

Terrible customer service.

Review Source

JS

Jeff S.  
Flight Instructor  
Airlines/Aviation  
Used the software for: 1-2 years

### "Best Marketing Software after testing many others"

October 23, 2018

5.0

Pros

It is clear what is going on, which is rare in email marketing software. The best part is the email sequence page that allows you to edit all of the emails from the same spot without having to load and click around to view other emails.

Cons

One time it deleted an email I wrote. This happened because I had the same page open in two windows and I deleted an email, but it chose the wrong one to delete. Just work in one window and you will be fine.

Review Source

Karan K.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very underwhelming"

September 27, 2019

3.0

Pros

Good clean interface. Has bit of everything.

Cons

We bought this software after reading the capterra reviews here, however we find it very limited in customisation so it's mainly take it or leave type of features. We could not block freemailers from subscribing, or use custom css for the same purpose. In general, it is not a tool to use if you care about following brand identity of your own The set-up process is tedious with Wordpress websites. We were not happy so we cancelled, so instead of letting the current paid period last the software deactivated the account immediately and blocked us out of the software. We could not export our subscribers nor our content.

Reason for choosing Kit

Capterra reviews of it however very disappointed with the limitations.

Review Source

Brynna H.  
Health Wellness Coach  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Where have you been all my life?? "

January 30, 2019

5.0

Solved every email problem or question I ever had with mail chimp for a fair price!

Pros

I switched to convertkit from mailchimp 8 months ago. Best decision and money I’ve ever spent. Easily supports multiple email opt-ins. Send to specific groups or whole broadcasts.

Cons

The landing pages are difficult to customize well. They are free, so that’s nice. But hard to make beautiful.

Review Source

Madhu K.  
Self Employed  
Marketing and Advertising  
Used the software for: Less than 6 months

### "ConvertKit Review"

February 26, 2022

5.0

Ease of operation and clean interface. Any beginner creator can trust to move ahead for using it.

Pros

Building landing pages which are ease of use and fair options based on the need. Creators learning resources were good to start.

Cons

It was OK for me to use for my needs at that moment under the free version and I can't say about the least.

Reason for choosing Kit

I choose ConvertKit during the time somewhere 2020-2021 as it was recommended from one of my friend. I had used a free version and later I paused for using it.

Review Source

John T.  
Reinvention Career Coach  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Powerful email service provider for the solopreneur"

August 17, 2017

5.0

Pros

Convertkit provided many of the featured of more expensive services like Infusionsoft, but at a Mailchimp price.

Cons

Not a lot of bells/whistles or fancy templates. But for a blogger or coach or other service provider that doesn't need the graphics, Convertkit's simpler layouts are actually more functional and likely to make it past spam filters.

Review Source

EN

Eric N.  
Founder  
Accounting  
Used the software for: 2+ years

### "Lots of features, could be for budget friendly."

November 26, 2018

5.0

Pros

Automations and connections make processes very simple. Segmentation and tagging make it easy to deliver content only to those who want it rather than send everyone everything. Support is great and very responsive.

Cons

There could be a lower tier for 0-500 at a more affordable price since most people take time to build up. A lot of the instructions can be made clearer and less technical. Built-in editor needs work.

Review Source

VR

Verified Reviewer  
Email. Marketer  
Computer Networking  
Used the software for: Less than 6 months

### "Email Marketing Software which got all features."

August 31, 2021

5.0

Pros

Got the best marketing automation feature along with the UI. Further the ROI TRACKING feature is good.

Cons

It is quite expensive for a newbie who is trying to expand the market.

Review Source

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