--- title: "Grasshopper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Grasshopper Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/175002/Grasshopper/" page_type: "product" language: "en" --- # Grasshopper Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Grasshopper ## What is Grasshopper? Keep personal and business calls separate by adding a business line to your existing device. Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free! ## What is Grasshopper used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 360 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 8% Pros & cons Flexible phone line system Comprehensive feature selection Call handling limitations Unreliable customer service Starting price $14 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grasshopper?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=Grasshopper) Rating Breakdown 4.3 +− Features4.2 Value for Money4.2 Ease of Use4.3 Customer Service4.3 Rating Breakdown 4.3 Features4.2 Value for Money4.2 Ease of Use4.3 Customer Service4.3 ## Grasshopper Reviewers Verdict Updated August 2026 AI summary - Grasshopper suits small businesses and professionals seeking a dedicated business phone line without complex hardware. - Users most consistently value its voicemail management, call routing, and ability to handle calls and texts from anywhere. - It helps teams present a professional image and manage customer communications efficiently on the go. - Buyers report negative points such as cancellation difficulties, inconsistent customer support, technical glitches, and limits with texting features. - Grasshopper fits those prioritizing straightforward call handling and voicemail, but may fall short for buyers needing advanced support or more reliable service. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grasshopper 4.3 (360) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $14 Flat Rate, Per Year Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (345) Ease Of Use 4.8 (885) Value For Money 4.2 (289) Value For Money 4.5 (796) Customer Service 4.3 (271) Customer Service 4.6 (816) ## Grasshopper alternatives [4.7 (362)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) ## FAQs about Grasshopper Overview ### What problems does Grasshopper solve? Grasshopper solves missed business calls, personal-number exposure, and unprofessional phone handling by giving small businesses a virtual number, extensions, call routing, voicemail transcription, texting, and remote access from phones or desktops. Solopreneurs, contractors, customer support teams, and remote staff benefit most from separating work calls, covering after-hours demand, and presenting a larger-company image. Answer based on 208 reviews Overview ### Which roles and teams benefit most from Grasshopper? Grasshopper is most used by small business owners, founders, presidents, and other executives who need a professional phone presence without complex telecom systems. Office managers, executive assistants, and operations leaders use it to route calls, manage voicemail, and keep client communications organized, while client-facing professionals handle inquiries from anywhere. Answer based on 347 reviews Overview ### What company size and industries is Grasshopper built for? Grasshopper is built for small business owners, with 92% of reviewers from small businesses and Real Estate the top industry at 7%. It also serves Construction at 6% and Consumer Services at 5%, while midsize and enterprise companies each account for 4% of reviewers. Answer based on 360 reviews Features and Usability ### What are the key features of Grasshopper? Grasshopper includes core call management tools like call routing, extensions, and automated attendant, plus business texting and voicemail transcription for handling missed calls. Its differentiating features include phone line management with multiple numbers, mobile access for using a business number on personal phones, and virtual fax for receiving faxes by email. Answer based on 168 reviews Pricing ### How much does it cost and what fees or limitations are included? Grasshopper starts at $14/year for the True Solo plan with 1 user, 1 number, and 1 extension, billed annually. Solo costs 25/year with unlimited users and 3 extensions, while Small Business costs 55/year with 4 numbers. A free trial is available. Reviewers often call pricing affordable, though some mention pricier add-ons and annual prepayment. Answer based on 115 reviews Integrations ### Which third-party tools and platforms does Grasshopper integrate with? Grasshopper integrates with HubSpot CRM and Telegram, based on reviewer-confirmed use cases for lead generation and business SMS. Official catalog data also lists Google Voice and Zapier, giving Grasshopper 4 third-party integrations across CRM, messaging, voice, and automation categories. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Grasshopper offer? Grasshopper provides webinars, documentation, and videos for training. Webinars support guided, live instruction, videos offer visual walkthroughs for specific tasks, and documentation gives written reference material for self-paced review and setup support. Answer based on 5 reviews Getting Started and Support ### What customer support options does Grasshopper offer, and how do users rate the experience? Grasshopper offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as prompt, easy to reach, and helpful with setup, billing, and porting questions. Others report hold times, unresolved technical or billing issues, and inconsistent follow-through on more complex problems. Answer based on 101 reviews Voicemail management ### How well does Grasshopper handle voicemail management? Grasshopper makes voicemail management simple with visual voicemail, voicemail-to-email, and transcription that help small businesses respond faster. Teams like the call routing, custom greetings, and separate mailboxes, though some users want better transcription accuracy, stronger app notifications, and easier message access when managing everything in one place. Answer based on 102 reviews ## Pros and Cons Flexible phone line system 91% positive reviews out of 86 Most reviewers indicate phone line management allows seamless call handling, remote access, and separation of work and personal calls. Call handling limitations 40% negative reviews out of 110 Some reviewers describe call management as confusing, with caller ID issues, dropped calls, and limited transfer options. Anonymous User Psychotherapist, 1 employee. "Calls aren't always clear doesn't matter if I'm on wifi or data." Comprehensive feature selection 91% positive reviews out of 23 Most reviewers find features versatile, user-friendly, and valuable for managing business communications efficiently. Unreliable customer service 36% negative reviews out of 80 Some users comment customer support is difficult to reach, slow to resolve problems, and inconsistent in communication. Enhanced business professionalism 100% positive reviews out of 20 Most reviewers describe professional image as a key benefit, helping businesses appear credible and polished. Frequent technical glitches 82% negative reviews out of 28 Most users report bugs and issues, including syncing problems, app crashes, and unreliable connectivity disrupting workflow. ## Features AI summary Based on 179 Cloud PBX reviews Capterra reviewers say these are the features buyers focus on most when choosing Cloud PBX software: - **Call Routing** (**58%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**44%**) Grasshopper supports **Call Routing**, which helps businesses direct incoming calls to the right person or department more efficiently. However, it does not include **Communication Management** or **Caller ID**. Instead, it offers other features that reviewers also consider important, including **Call Center Management** (**47%**), **Mobile Access** (**44%**), and **Voice Mail** (**39%**). These features provide teams with more flexibility in handling calls, staying connected on the go, and capturing missed conversations, helping businesses improve responsiveness and manage customer communication more effectively. Call Routing 3.6 (30) 50.00% of 30 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 3.0 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Mobile Access 3.8 (24) 79.17% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.2 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Logging 3.8 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Alerts/Notifications 3.5 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Grasshopper 26 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.2 (340) 4.2 Based on 340 reviews ## Pricing Value for money 4.2 (289) Free Trial [View pricing plan details](https://www.capterra.com/p/175002/Grasshopper/pricing/) True Solo $14.00 Flat Rate,Per Year It includes: - Business Phone Number - Business Texting - Wifi Calling - Voip - Call Transfers - Custom Greetings - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting - Virtual Fax - Voicemail Solo $25.00 Flat Rate,Per Year It includes: - Business Phone Number - Business Texting - Call Forwarding - Call Transfers - Custom Greetings - Extensions - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting - Simultaneous Call Handling - Virtual Fax - Voicemail - Voip - Wifi Calling Small Business $55.00 Flat Rate,Per Year It includes: - Business Phone Number - Business Texting - Call Forwarding - Call Transfers - Custom Greetings - Extensions - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting - Simultaneous Call Handling - Virtual Fax - Voicemail - Voip - Wifi Calling Value for money 4.2 (289) 4.2 Based on 289 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Voice](https://www.capterra.com/p/210592/Voice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (271) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (271) 4.3 Based on 271 reviews ## User reviews Overall rating 4.3 Based on 360 reviews Filter by rating 5(207) 4(94) 3(31) 2(8) 1(20) Mentioned topic Sorted by most recent MC Milena C. Office Admin Construction ### "Affordable starter option" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 18, 2026 Pros Grasshopper is very simple to use and easy to setup. It is a lot cheaper than many other business phone options as well. Cons There are a lot of features missing that could be beneficial. There is auto texts for missed calls but there character limit is so small you can't put much there. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Grasshopper We just needed to save some money on a phone system and this was an affordable option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Francisco R. Personal Transportation/Trucking/Railroad ### "La peor aplicación " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2026 Te cobran inmediato pero no me sirve la línea pagas por algo que no te deja descargar. No caigan en esta estafa Pros El peor servicio no merece ni una estrella atención al cliente fatal, uso indebido de tus datos, Cons Atención al cliente y soporte de lo peor, el peor trato pagar por algo que no puedes usar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CGO Sports ### "Terrible experience – impossible to cancel and still being charged" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2026 I had an extremely frustrating experience with Grasshopper. First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. So not only were we billed for a service we weren’t using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service. Pros Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours. Cons Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling call outside business hours. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing Grasshopper Better product. Better features, call handled by AI outside business hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Latricia B. Owner Utilities ### "Would Not Recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 12, 2025 Would not recommend this service. Did not like the setup for your phone number and no refund for cancellation Pros Thought it was the price for a quality service but I was wrong. I should not be receiving calls from other businesses. Cons My number was used for other business owners. Annual subscription cancellation will not be refunded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Victoria R. ABA Mental Health Care ### "Since 2006" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2025 Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. Pros Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. Cons I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Janice L. Manager Hospitality ### "Small business’s best friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 13, 2025 Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business Pros Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time Cons Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EK Erin K. cos Management Consulting ### "Growing with Grasshopper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2025 Overall, my experience using Grasshopper has been very positive. It has made managing business communication simpler and more efficient. Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use. It’s been a great tool for keeping work communication separate and organized without needing a full phone system. Pros I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far. Cons The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GL George L. Managing Partner Construction ### "Reliable Business Phone System That Keeps Our Team Connected" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2025 Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. Pros Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. Cons The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing Grasshopper I chose Grasshopper because it offered the best balance of affordability, strong customer reviews, and simple setup for a small business like ours. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW tray W. President Construction ### "good luck, I hope it works out" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 11, 2025 terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was Pros customer service is good, the wait times aren't bad. The customer service representatives do care about helping Cons After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done. I had to cancel after trying more than a week. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH Daniel H. CEO and Blaster in Charge Construction ### "Stops robocalls but needs more than one extension." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 5, 2025 Fairly good. I wish that I had gotten more than one extension for the money. This essay has too many word requirements. Pros Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall. Cons I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know? Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Grasshopper The features and the cost were slightly better Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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