Who Uses This Software?

Built for small businesses, the Grasshopper virtual phone system meets the needs of the self employed business owner and small businesses (up to 25 users) effectively.


Average Ratings

156 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $24.00/month
    See pricing details
  • Pricing Details
    https://signup.grasshopper.com/plans
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn
  • www.grasshopper.com
  • Founded 2003
  • United States

About Grasshopper

Turn the world into your office with Grasshopper, the virtual phone system for small businesses. Get a local, toll free, or vanity phone number to represent your business or bring your own number! Forward calls anywhere and use our mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, and have your voicemails transcribed and sent via email. Try us risk free for 30 days with our money-back guarantee.


Grasshopper Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Grasshopper Reviews Recently Reviewed!


Easy and helpful

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Functionality and ease of use. Allows me to go anywhere and be connected. Very good product and inexpensive.

Cons: Voicemail. Probably some more features and maybe video options would be nice as well. Easy to set up though

I really like grasshopper but hate paying for robo calls.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can run my business anywhere. I'm required to be available 24/7 for my home are business. Grasshopper allows my patients to reach me anytime without going through an answering service.

Cons: I dislike paying for the many non businesss related calls. These calls are in many cases bogus robo calls

Scalable

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've been able to scale up with the addition of our new employees and locations. Grasshopper makes it super easy to expand and keep everyone connected and reachable by our customers.

Cons: We are not able to forward to Google numbers. This hasn't really been too big of an issue but we do publish the Google number as our local number. It would be great to forward to this number.

Overall: Connectivity and being able to granularly get our customers to the exact person they need to speak with.

Weak connection. Features hardly work.

May 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Not much. I got to choose my own number which was nice. All downhill from there. I would not recommend.

Cons: The connection really weak. Whenever I follow instructions to access a feature, it still doesn't work. Calling in for help takes hours to resolve or isn't resolved at all. You can't send pictures through text which I really need for my business. The lay out is really not up to date and feels dated.

Overall: It's more cost effective than having a second line.

Grasshopper enables us to simplify our phone system

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Call forwarding, multiple extensions, no hardware needed, transcribe my voicemail, ease of installation.

Cons: Lack of integration with other software. Other than this, there is not much to complain about the software,

Great customer service

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i found the software to be very easy to understand and easy to train my staff making it a part of my daily duties i can allow my staff to oversee

Cons: The call forwarding options i fill could allow for more options which would give company owners more options

It has been easy for me to use after my initial set up with customer service.

May 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can call forward and check remote access voice mails and email them to my sales dept for follow up.

Cons: Would like to call forward into a main office number that will require prompts after the customer call is picked up from that main system

Overall: Remote.access
Virtual office anywhere
Call forward
Emails. Lice mails

I use Grasshopper for my psychotherapy group private practice. It is easy to use and customize.

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize my business line with unlimited extensions. I think it gives my clients a professional experience. Also love the text feature because it takes phone tag out of the equation for appointment scheduling.

Cons: The app could function better. Sometimes it's finicky with outgoing calls (e.g. I have to include the area code when making outgoing calls to local numbers).

We love Grasshopper. We are a small company but it gives us that large company look.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are in Canada and the USA and when customers call our number our professional receptionist directs them to push 1 for Canada and 2 for the USA and we know that our customers have the feeling that they are dealing with a top quality company.

Cons: No Cons with Grasshopper. It is doing exactly what we expected when we decided to go with the company.

Works great for a small business like mine.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User-friendly. Multiple numbers available. Customer service is always available. The forwarding function works great.

Cons: Nothing, I have nothing negative to say about it.

Up to recently, my experience has been very good. Something has changed.

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.

Cons: Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier.

Overall: We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number.

Love Grasshopper, so easy to use.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy setup and most importantly the customer support is awesome. 24/7 help and always very helpful.

Cons: I can not think of anything that I do not like about Grasshopper. Of course, you can always improve and add more bells and whistles.

Overall: Best way to set up a phone system and save on purchasing an expensive system.

My experience with Grasshopper has been an end user friendly.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is convenient and reliable for my business needs. With the different payment plans to fit any size budget.

Cons: I must say there is nothing I dislike about my experience with Grasshopper. It is easy to use and requires no additional equipment.

Great product great service

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really helps the lil guy and/or small biz be more professional. The multiple numbers and possible extensions help organize your calls.

Cons: I love the mobile app but i want the ability to text pics, video, etc...right now I believe I can only text...text

Overall: Service helps be more professional.

It has been great to run my business from my cell phone.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It gives me the ability to run my business from anywhere and makes changes on the fly. The app is easy to use and the notifications are instant.

Cons: I would have preferred cost free choices for the recorded messages and some prerecorded incoming and outgoing offerings.

I've been here 8 years for a reason. It's fairly easy to use most features.

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love getting my messages directly to my email. I see the numbers that call. I can change voicemails
easily as I need too. It's mostly very easy to use. Over the years I have referred a lot of people to use this software because it's easier to use than others I've tried in the past. You also get more features and options here too. Customer service is helpful and they do everything quickly. So I've never gotten stuck on something for too long. Great service.

Cons: Sometimes it's hard to figure out how to get things done because there are so many options and features. If you aren't using the dashboard daily and you come back after a few months or a year you might spend a lot of extra time figuring things out because there aren't clear labels or tabs for everything you are doing on the dashboard especially extensions.

Overall: It makes my life easier, period. Which is exactly what software is supposed to do.

Having a 1 800 number in the co instruction industry is helpful

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Ease of use, ability to have extensions and cater each ext towards a dept or person. The fact that I can receive faxes and texts on the same number I use to receive calls is huge in my business. Plus seeing as this is my companies number it's nice to see that my number is who is texting my client not my personal number.

Cons: Not much besides cost. But it has paid for itself over and over again. An updated interface would be nice.

Love it

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Love how ya can look at text and phone calls in just a click on the app. Easy to find everything especially the caller is feature is helpful

Cons: Cost. Seems like they are making a lot of money Suprised they don't offer a yearly or ice instead of a monthly. I would love to see a more long term pricing and it's availability.

Capterra-loader

Who needs a lan line when you have this service available?

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There is a desktop and app version of this software making access immediately available at all times

Cons: Not very much, the software is constantly updated, there were a few navigation hurdles, but after you do setup, very simple

We really like this system.

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to answer or return business calls from your cell phone wherever you are and not having the caller have your personal cell phone number.

Cons: Sometimes getting the voicemail to play on my cell phone doesn't work but that is highly likely operator error.

Works okay, but is sometimes unstable and unpredictable.

May 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business.

Cons: I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.

Overall: I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business.

Great service. Really helps my business!

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to access from
Phone or computer. I have a designated business phone number that helps me separate from personal
Phone use.

Cons: Sometimes calls dropping or taking a long time to connect. That's really frustrating but I'm not sure it's the software.

Our team works in multiple states. The system facilitates communications with members and clients.

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The directory routes callers directly to the team member responsible to handle the communication topic at hand.

Cons: The Grasshopper system drops calls -- it could be more stable. Reception is uneven and can be unreliable.

Overall: Allows me to manage telephonic communications with my team and receive PDF faxes.

I LOVE Grasshopper! I can imagine running my business without it.

May 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite feature is the menu/extension listings, and having the ability to upload professional announcements and greetings. It makes our company seem much bigger than it really is.

Cons: The call quality needs improvement. I've been told more than once that I sounded like I was "far away", and I've experienced difficulties understanding clients due to audio compression.

Overall: Flexibility... we can work remotely now.

Excellent CS, Excellent Service

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive and ease of use. Easy to learn and includes step by steps instructions on setup. faqs cover just about every question I could think of asking as a new user

Cons: Outages.. not being able to use the desktop feature.. calls drop sometimes and is staticky. Length of time and process for diagnosing issues

Overall: Portability

Very user friendly. Easy to use with their app.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They make communicating with my clients and staff easy and effective. We utilize the text feature daily.

Cons: The cost has gone up over the past few years, and the app can be glitchy. Overall, it is a good product.

Positive switch over, love the pricing, good value and wonderful experience overall

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use - once all settings are complete, you can have your office at your fingertips at all hours of the day. Professional way to conduct business while on the go. No complaints about the service and receiving phone calls. Seamless transition.

Cons: Sometimes the app on iPhone will not update properly and has to be deleted and redownloaded to pick up voice mails.

Overall: Lowering my phone bill is the first, having my calls follow me wherever I go is a definite plus.

Capterra-loader

Best Virtual Phone!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system!

Cons: On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-)

Capterra-loader

No other system compares

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very cost effective, great features including mobile app, sound quality quality, and customer support

Cons: The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot.

User Friendly

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can access it anywhere I have wifi/email. It even shows my office number if I use the link in the email and call from my cell phone.

Cons: We love everything about this software. We have not had any issues.

Overall: Voicemail anywhere!

I love Grasshopper!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and has an affordable price. Software is very reliable and easy to customize to fit your needs.

Cons: So far I am very pleased with the User Interface and performance of the system and I have no complaints.

No problems with this service or the experience using it. It has been great.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it lets me do what I need to do. It allows me to easily make use of the features of the Grasshopper service.

Cons: There is nothing I do not like about this software, it allows to me easily make use of the features of the Grasshopper service.

Overall: I was able to easily use and manage the services provided by the Grasshopper primary features from my mobile device.

Has always been helpful and very pleasant

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customer service. Their team is very knowledgeable about all of their products and services. I always received a quick response to all of my questions.

Cons: I have not had any problems with the software or Grasshopper's services since 2017. They all do such a great job maintaining their products and sevices.

Overall: Great service for a reasonable price

I've been using Grasshopper off and on for the past 5 years. Love the product

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super easy to use and get started, love the iOS application, easy to scale up and down as needed.

Cons: Not really to many cons. Could be a tiny bit cheaper for small teams, can't really think of anything else for cons TBH.

Overall: Ease of use for calls

I had never used an online phone system like this before, but now I love it.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The voicemail to text feature is wonderful. Its much better to read the phone message than having to listen to it.

Cons: At first we were confused about the various options for setup. Too many options made it a bit difficult to figure out... but once we got it, it was great.

Overall: Dont have to have a secretary answering the phone.

Overall good experience, but some counter-intuitive interface.

May 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The price is competitive. Having unlimited phone lines for this price is good value. I like being able to manage some features through my phone.

Cons: The interface is a bit clunky - The need to go into the website to make changes slows things down a bit. I'd prefer to be able to do everything from my phone, including changing outgoing messages.

We love Grasshopper for our business!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps streamline our business calls by giving clients options based on WHY they are calling. Plus we can use Grasshopper from our personal phones if away from our business.

Cons: Some of the settings were not totally user friendly or easy to figure out when we first started. Also, it is not as cost effective as it COULD be because we still have to pay our mobile carrier in addition to the Grasshopper service.

Capterra-loader

This service makes it so easy to not only take calls, but to get texts.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's mobility. I can access it from my phone, laptop, anywhere. I love that I can receive texts and voicemails for my company and keep it all separate from my personal cell phone line.

Cons: The texting feature needs a major overhaul. There is no way to delete texts that are put into the "Done" category and very often incoming texts will automatically dump into the "Done" category before I can read them and move them myself.

Overall: I am able to run a text based wellness program for my clients, and the information does not come in via my personal phone line. It enables me to run that program from anywhere!

Capterra-loader

We switched from a PBX to this. The process was simple and Grasshopper is a fraction of the cost.

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cheap and reliable.
Platform experience that doesn't require onsite software.
No hassle in the setup.
Was able to switch our primary phone number over easily. Customers never noticed the difference!

Cons: Some of the more granular options that are found on an enterprise PBX solution aren't present on grasshopper, but that's usually to be expected when switching to a platform solution.

Overall: We switched our phone line over from a much more expensive solution to this. It came at a fraction of the cost with most of the same capabilities, plus the Grasshopper account can be scaled up as needed. What's not to love!

Having a virtual front office makes any small business look very professional

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to have multiple lines with different greetings, the ability to text your clients from the app, you never miss the opportunity to communicate with your customers

Cons: slow to update missed calls . You have to wait at least 3 to 4 min for a missed call to register. This can be the time your client is calling your competor

Overall: Virtual Front Office

I have been using Grasshopper for about 5 months and find the service to be great.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use , support and the ability for the product and service to scale to my company's needs in the future

Cons: Nothing so far I am extremely pleased with the product and look forward to taking full advantage of the features as my company grows

Overall: Simple fast professional business phone system

I use Grasshopper for my private practice. I really like the product, but here are a few cons.

May 18, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can use my personal phone which eliminates the need for a second phone and contract. It is a great price as well. I have a local number. The ability to read a voicemail as it is playing is great. I also like having the option to text.

Cons: Initially it was very fast, my messages would appear immediately. Lately, it takes over a minute to three minutes to load the app, and longer to receive messages, including text messages.

Grasshopper allows us to easily host a 24-hour toll-free Helpline with a simple interface.

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simple interface makes it easy to coordinate Helpline host schedules, manage call forwarding, and facilitates message retrieval.

Cons: The Grasshopper mobile app occasionally encounters issues requiring re-installation. New web interface caused issues where support had to switch our account back and forth between old and new interfaces multiple times.

Overall: Grasshopper allowed us to create a new toll-free Helpline program hosted by volunteers around the country.

It¿s great priduct!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like having m all my lines in one place. Also getting voicemails sent to my email helps keep track of them.

Cons: I think it's an upgraded fuction but not being able to call back from the number they called. That should be automatic because that's number the customer is most likely going to answer

Excellent never have a trouble with any of my business calls

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I can connect all my phones And have my office on the go No matter where I am no matter what I'm doing my office is always with me it makes it so officiant for me and my staff to always be connected in our customers to always reach one of us at all times

Cons: Haven't had any issues everything works great never had a problem and I will continue to use it and if I did have a problem the staff will always make sure that it works

Overall: An amazing connection between my business and my staff and my customers made it easier for me to be always on the go family friends and always be able to have my customers reach me or my staff

As a new business owner, this service is an absolute must!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can have an automated greeting, giving a much more professional view to our clients. I will always recommend Grasshopper for new businesses and established corporations alike.

Cons: Nothing! Everything from the app, to customer service, to the price is phenomenal. The entire package is great and I have no complaints at all.

Great service and features for small businesses. No need to hire a receptionist.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy use and everything is accessible online. The ability to add several users. Automated emails when someone leaves a voicemail. Paper free. Virtual.

Cons: Additional costs for adding features. The voice studio is too expensive.

Capterra-loader

Very easy to use, great asset to have in my virtual business

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: App is easy to use, able to do all my calls done without giving out my cellphone number, all the information I need can be accessed online if not through the app on my phone.

Cons: Nothing that I dislike about the app, I have not had any issues in using the app or through my account online.

Overall: Love that I can make any calls for my business through my personal cellphone. It is easy to use and affordable.

Easy

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love when the voicemails come to my email. This is my second time bringing on Grasshopper to a company. I absolutely love how easy it is to transfer phone numbers from one employee to another., the ease of accepting an incoming call.

Cons: Haven't found anything, Grasshopper has really thought their product through very well. I love talking to a real person when I call in!

Grasshopper gives us flexibility around business phone numbers and local market presence.

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Once set up, we don't even have to think about it - it just works great. Customer service was prompt and helpful with our minor setup problems. Everything runs seamlessly.

Cons: Initial setup was a little tricky, figuring out how to forward people without a message and other settings, but customer service was great.

I think the software is great!

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You are able to record a greeting online or through a phone which makes the experience much better. You can make changes to any of your settings online, very convenient.

Cons: It is not easy changing a phone number and the number that was assigned is a number similar to a credit card company and I keep getting calls for that company.

Overall: Ease of use

Great when it's working

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very reasonably priced and easy to use. I love that it's just an app on my phone so I can place and receive calls for work on my cell phone without having to give people my cell phone number.

Cons: Sometimes we have issues and I can't make outgoing or receive incoming calls. very frustrating when running a business

Overall: I run my business from anywhere using this software and that is fantastic. Even sitting on a beach and clients have no idea I am not in my office.

Have been using Grasshopper for over 5 years

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it lets us track and answer phone calls from any where. It really complements our virtual office. The mobile app is very easy to use. Adding new users is quick and easy.

Cons: Phone trees can be a little confusing. not much else i like it and we use it.

Overall: no hardware to buy easy to use.

It has been a wonderful experience using the service.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We use multiple lines and numbers for our different clients to call in. We have to adjust the answering service portion frequently and we can do it with ease. We have to use a client hotline as well as the guest's hotline and we can manage them remotely while the dispatch team can also from an offsite location.

Cons: It would also be nice to have the dial by name directory set up with name prompts the same as the line extensions.

Overall: Ease of use and availability for the whole staff to work on it

Grasshopper makes my company and website look

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm not tech savvy and I was able to figure this out. Easy to customize specifically to your company.

Cons: Dont have any negative commentary. The software works exactly as intended.
Easy to implement.

Overall: Make my company look professional

Capterra-loader

Just excellant

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The 1 800 number and the available other extensions which works great for my business. Have never had any problems with Grasshopper since we began using almost 2 years ago.

Cons: Have not found anything yet that I do not like about Grasshopper. I never heard of them before, but very happy we found and use. Pricing is reasonable.

Provides the service I was hoping for

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It comes through my personal phone which allows me to take my business wherever I go on one phone. I like that I have not one but two businesses that all come through my cell phone. This is extremely convenient for me.

Cons: I do not always know when my messages come in. I also would like to have my phone numbers say my company names when it rings through to other people.

Overall: Simplicity for my business and life

It has been amazingly easy to get started and to maintain.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like most about this software is that it's just that "software". No equipment to move or maintain or obtain. Although, we sound like we have a major desk phone with a bunch of buttons at our finger tips. Since everyone in the company works from home, It gives the client the reassurance that we are serious professionals.

Cons: I would like to see more options on the app like the ability to turn on and off an extension within the app.

Awesome, cheap, convient!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can use one device on one phone and it is so easy to use. I love that when you answer the automated system gives you options to answer or send It to voice mail

Cons: Nothing it's great! I was trying to think of something that I didn¿t like about it but I can't really think of something I guess I would say it's a little confusing with the one 888 number that comes up when you dial out but that's about it.

Overall Great, Had some minor issues with setup but customer service cleared it up quickly!

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This allows me to send phone calls straight to voicemail for regular maintenance and tenant inquiries for my real estate portfolio. Yet Emergencies can ring straight through to my phone.

Cons: At times there can be a slight lag, not enough to affect service. But at times you end up talking over a caller and need to slow down the conversation.

Capterra-loader

We love Grasshopper for our growing company!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to set-up and adjust as we grow. The quality of service is amazing and we have never had an issue. Thank you Grasshopper!!!

Cons: The call rates could be lower as I know there are cheaper rates out there, but we need something that is easy to use - which Grasshopper fits.

Overall: So easy to you - we love easy!!!

great

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenient and easy to set up. It has saved our company thousoands of dollars in phone charges. Reports are great. I highly recommend.

Cons: I cannot think of any negative purpose of our office using Grasshopper. Grasshopper has great reports and tracking systems in place. I highly recommend

Capterra-loader

If you are looking for a working Phone line for your office, This is the best for any small Business

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use of my cell phone and the ability to decide which phone to be used for all outgoing calls.
Cost-effective
Separate ringtone for Grasshopper calls
Ability to setup Voicemails and call transfers

Cons: Professional Voicemail recording is expensive
Limited calling units to default package.
Depending on your carrier, the network may fail in limited areas.

Overall: Ease of setup and boosting of Business Image.

For the most part this service has helped our business. Difficulty using outbound option.

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The ease of optioning and changes. The ability
to change routing is a +++. Fax option makes my day a lot easier.

Cons: Outbound calling, the switching of the outbound ANI I want to display when using outbound function. No outbound fax option via email from my number.

Great service with handy app

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy of use and the fact that you can customize greeting and extension messages. the service help me get new clients and make the give the company a face lift.

Cons: web interface and Mac OS app are still lacking some features. you have to pay additional fee for the efax

Capterra-loader

Grasshopper allows me to accept calls for multiple businesses from one device and never miss a call.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We're able to add/remove employees and additional numbers easily. Easy to use app. Fantastic customer service.

Cons: The desktop version is still a bit confusing to set up. In the app it would be helpful to be able to view the names of the business numbers you have in your my numbers list.

Seamless telephone software for the small business owner

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, and with a set of features that makes us look like a big company, even when we're on the go.

Cons: I wish there was a better way to record a greeting, and it seems like the website only works in Safari, which is a real pain. I'd also like to see a more streamlined website.

Overall: Grasshopper makes it easy to connect with our customers, no matter where we are. I also appreciate being able to give out my extension number, not my cell number. I like being able to shut off the business phone at night, and have calls go directly to voice mail.

Capterra-loader

It really makes my small business operate so much more smoother. I can take calls remotely.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.

Cons: I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.

Overall: Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool.

Been using GRASSHOPPER for a few years now and it been great!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Makes my business look more professional and I can use the service to screen my calls! I also like the iPhone app!

Cons: Having another service to manage but that really isn't a big deal! Waiting to have the professional message recorded could be faster but again, no big deal.

Best business purchase in years

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and mobility. This software has opened up doors that we didn't previously have, and makes sales much easier

Cons: Cant receive text on two separate phones. My wife and I want to both respond to text messages through the app .

Overall: Mobility and freedom to travel when needed without missing calls

Great for home business or single operators!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexibility to have multiple staff or extensions and monitor/filter the calls as needed. I can forward calls to my cell but only during business hours, which is great.

Cons: Wanted to have international calling on my account and they require money deposit to be placed although the calls I want to make are less than a dollar a minute....

Its a good program overall.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to see our messages online. The ability to go back into the past and see old messages as needed. And the system is easy to use.

Cons: This software really has nothing i can complain about. Its easy to use reliable and i really enjoy it.

Capterra-loader

I've had Grasshopper for several years. It's one of the best investments I've made into my business.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.

Cons: The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

Overall: The software is easy to use and definitely worth the money. I can't imagine running my business without it.

Allows me to be professional and mobile operating a one man business.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the voice mails emailed to me. I also like the professional voice on the greeting. It is pretty easy to add and remove voice mailboxes.

Cons: I cant figure out how to do away from office message with professional voice over. I also wish I could use caller id.

Great small business solution

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Solves all my needs and great customer support. Customers love the system and find it easy to use.

Cons: A bit of a learning curve to get everything working. I have occasional problems and once or twice the system went down.

Grasshopper is great!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Using grasshopper has made a huge improvement for my company. It makes it easy screening calls and when my phone dies it still takes messages.

Cons: It can get a little pricey with additional settings. Such as text messaging and caller id, but it is worth it!

Overall: Having aore professiabl looking number for my company!

Capterra-loader

Experience with Grasshopper has been awesome!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Extensions for my team. Faxing support when needed. Voicemails over email and in the app. Caller ID in the app.

Cons: No texting. Caller ID not available on mobile when receiving calls (at least through the Android app).

Overall: Having a office number for my business and with the convenience of using my cell phone.

Excellent!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software, Grasshopper, are the cost, value, user interface, ability use a "800" phone number
and the service.

Cons: What I like lease about this software, Grasshopper, is that there is an additional charge to receive text messages.

Grasshopper allows me to sort customer calls from other calls.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, love the professional voice option. Loved the issuing of phone numbers. I have two extensions which helps sort calls.

Cons: A customer called and selected my co manager who was off duty. I was on duty and did not know there was a call.

Allows me to run a virtual office without comprimise

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to customize the software with extensions and operate a virtual office as a brick & mortar firm. I also like the "pop up" option in iOS platform when hovering over a phone number and having Grasshopper as an option to send the number directly to the Grasshopper app and make a call.

Cons: The extra pricing to include text messaging and the prescribed voicemail option. Would like to be able to send faxes.

Capterra-loader

Love this amazing take with me practical phone system

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can controle all calls, get messages by emails and listen to them directly without having to go to the software, transfer calls regularly or scheduled

Cons: Its a US fee company, would love to have a Canadian company as good as Grasshopper, scares me a little that one day it wont work anymore, besides that nothing

Capterra-loader

Grasshopper has made it simple for me to run my business via phone no matter where i am

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Grasshopper software is simple to use and as I travel international customers can always get a hold of me

Cons: Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.

Overall: The software easily allows me to work remotely around the world

Capterra-loader

Grasshopper is everything I was looking for to manage my incoming phone calls. Love it!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Grasshopper is very easy to use, there was no need to attend any training sessions that would take away time I don't have to lose. The fact I was able to set up everything myself in a very short amount of time was crucial to my decision; Grasshopper did not let me down. Additionally, the flexibility of the system makes it that much more appealing.

Cons: Honestly, there is nothing I dislike about the Grasshopper system. It gives me everything I was looking for in a virtual phone system to handle my incoming calls and messages.

Overall: Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus.

Grasshopper has helped me keep my number while physically moving

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use; customer service is very helpful. The cost is very affordable. I signed up for this service after the wildfire in Sonoma County and it helped me relocate and keep business continuity.

Cons: Sometimes clients say that the phone just rings and rings. Outgoing calls with the number on the caller ID is not very easy, but that's minor.

We are a small company with limited staff, your service works great for us.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. We are out of the office most of the time and being able to use the app on my I phone is most helpful!

Cons: I wish your voice over service was less expensive. I have a bad phone voice and it would be great to have better message!

Overall: Being able to not have a office hard line phone is awesome!!

Today's way to conduct business contact via voice or text for small company's .

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is a total end to end solution. Covering all business contact concerning phone mumber bases without any infrastructure .. cloud based.

Cons: Text message conversations can not be deleted ... Where a customer leaves sensitive personal information it is a problem .. like credit card info.

Overall: Don't know really.

Experience is awesome so far

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call quality, Technical support. I like the option to get multiple call forwarding numbers that helps to distribute to different team members.

Cons: Sometime call forwarding doesn't work as expected. Sometime we get the caller number and sometime it comes as unknown number.

Overall: Online

My experience with Grasshopper is that it has been reliable and easy!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can customize just about everything to truly make it unique to our business. It's easy to set up, easy to manage, and easy to receive and make calls.

Cons: The thing I like the least, and it's really not that big of a deal, is having to remember to go to the app to check voicemail that comes to my GH number. I wish there was a way for it to just forward straight into my phone's main VM.

Easy to use and convenient

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Variety of services. Price is great. Ease of ordering and availability. There's something for everybody here

Cons: Nothing. I'm totally satisfied with the services and the app itself. Even the communication with out of country vendors are great

Capterra-loader

Its been a great addition to my business

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Being able to manage calls, texts and faxes without having to give out my personal cell phone number.

Cons: The add-ons can get a little pricey. They offer a second number for less than the cost of the text service. Overall it is a great service though.

We have used Grasshopper for a few years and have been very pleased with it.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to control all aspects of a phone system. Extensions, voicemails, vacation schedules, etc.

Cons: What would put grasshopper over the top would be the ability to change more settings via the app, rather then having to get on a computer.

Overall: Gives our company a professional image and good first impression when calling.

Terrific value

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Simple platform that is user friendly. Application on phone works in conjunction with the website. Cost cannot be best for the value.

Cons: Initially, we weren't familiar with the training available. Customer service was a bit difficult to locate/find.

Very happy that I chose Grasshopper for my small business.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, configurable and economically priced for the small business. No expensive equipment or complicated set ups.

Cons: Occasionally there is a minor call quality issue, but actually much more reliable than the VOIP systems I have used in the past.

Overall: Cost savings and mobility, easy to add users and tailor menus to route calls appropriately

I couldn't be happier with Grasshopper. The capabilities exceed my expectations

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use, gives my business a professional toll free phone presence, and is accessible from multiple devices.

Cons: I wish there were more options and less expensive options for updating the professional voice recordings. It's rather pricey to change anything and the voice talent options have been limited in my experience. Also, I have had difficulty adjusting the number of rings prior to an out-of-office message playing. If I call a number, it seems to ring many more times than when I am on the other end, receiving a call. It may be a limitiation of my cell service.

I love it has been Great for my business

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Voice to text, and easy to use. Great for small businesses. I like the call in options. The fact that you can use it with multiple businesses is great as well.

Cons: Nothing I'm very pleased, I have recommended this app to my friends and family. It is quite useful

Overall: Bigger than life presence. Professional appearance. The fact that my business goes with me is awesome

This has been a game changer for my business

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the flexibility this service gives me in being able to have a professional phone service through the cloud which means it is anywhere I am. I like the freedom of always having my phone service readily accessible. I'm able to have staff respond to client's needs throughout the day which frees me to work with clients who are in the office. Being able to schedule which staff will be responsible for taking calls has also created greater efficiencies within our office.

Cons: The only real area I would like to see improved would be for the caller id to push through rather than the indication of my office phone number when someone calls in.

Overall: Freedom, flexibility, accessibility.

Love the simplicity of the system and the ability to scale if needed to.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you can make a call using the system which makes your business number show up on the caller ID instead of your personal cell number. I also like the voicemail system simplicity as well as the ability to add your own music to the hold music.

Cons: I wish the caller ID would show the business name in addition to your phone number so that a prospective customer would see your business name every time.

convenient

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I do not have to have a main phone line to have professional voice mail for my customers. I also like the voice to text feature.

Cons: The website and navigation to get things activated and de-activated is not user-friendly. Also feel like texting should be free as very few customers would use it.

Grasshopper is used in our agency for 24 hour on-call purposes as well as a hub for incoming calls

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that voicemails are emailed to users and that they can be listened to from the email. I also like the ease in changing phone numbers that are associated with Extensions as our On-call worker rotates every few weeks.

Cons: Since we use the software for 24 hour emergency on-call situations, it it imperative that the system doesn't have outages. We have had a few experiences where the calls were not getting to the extension phone number and simply going to voicemail or showing up as missed calls, when the phone never actually rang.

Overall: As the office manager, the software was able to take the place of giving staff cell phones to use for On-cal purposes and eliminated the need to give out staff phone numbers to people that may abuse the availability of our staff members.

The service simplifies our phone service needs.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Setting up the messages was fairly simple because of the web sight. Once I figured it all out, the set up was quick and easy. Using the lab for recorded messages is nice but certainly not nessesary

Cons: The delay when connecting to one of our extensions however, I understand it. Most people who are familiar with your service know that it is a Grasshopper call and not a larger system.

Overall: Time saving organization of our group phone systems. We have people in 4 states, all using just their cell phones for contact. Works great.