# Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Grasshopper the right Cloud PBX solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (358) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Grasshopper Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Emerson B CGOSports, 2 - 10 employeesUsed the software for: 1-2 years. “So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours.“ March 19, 2026 NS NOAH S Business Owner FounderConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically had more costs to it than benefits in terms of the time that it cost our small business.“ July 5, 2025 GL George L Managing PartnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly.“ November 11, 2025 VR Victoria R ABAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day.“ November 29, 2025 GL George L Managing PartnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools.“ November 11, 2025 LB Latricia B OwnerUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “Did not like the setup for your phone number and no refund for cancellation“ December 12, 2025 EK Erin K cosManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment.“ November 11, 2025 tw tray w PresidentConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was“ November 11, 2025 ## Showing most helpful reviews Showing 1-25 of 358 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea M. Project Manager, Training and Certification Oil & Energy Used the software for: 1-2 years ### "A Solid Tool" September 25, 2024 4.0 Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk Pros I loved how easy it was to set up new extensions with Grasshopper. Cons Recording messages was challenging at times because the first word or two would be cut off during playback. Review Source VM Vijay M. Manager Information Technology and Services Used the software for: 1-2 years ### "Good Voice Quality, Features & Good Phone Support" February 14, 2025 5.0 I have used grashopper for 2 years & voice quality & phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone Pros Very Cost Effective & Superb Voice Quality Cons Missing Chat Support & Only Available In USA & Canada Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Grasshopper When is used the Grasshopper, Open phone wasn't available then Review Source DS David S. President Real Estate Used the software for: 2+ years ### "Quality of app is no longer good" May 11, 2025 1.0 Pros It was a fine until a couple of months ago. I had no issue before. Cons They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked Review Source RD Reema D. Associate Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great VoIP System" January 13, 2023 5.0 Overall, I have enjoyed our time with Grasshopper. Pros I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it. Cons I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Grasshopper was better pricewise and with their offerings. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Grasshopper good for small business" August 21, 2021 4.0 I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada. Pros Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier. Cons It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Grasshopper I research features for both companies and Grasshopper came up on top. It was a little better bang for my buck. Review Source VR Verified Reviewer Head of Operations Computer Software Used the software for: 2+ years ### "Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my numbers" February 1, 2023 1.0 Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is) Pros It was cheap, like really really low cost compared to competitors Cons Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account) Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Grasshopper I switched from Grasshopper to AirCall, they provide a fantastic feature rich product with very deep CRM integrations and helpful support staff. Quite literally I am only writing this review because I had such a poor experience with Grasshopper in the last few years (and especially since deciding to switch carriers). I do not recommend Grasshopper, even if the price is right, right now. If you out grow them, be warned, you may lose your phone numbers. Review Source BS Blake S. Owner Consumer Services Used the software for: 6-12 months ### "It’s fine- not the golden ticket" November 3, 2022 3.0 Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution. Pros Call blasting, business open/close hours, instant response, ability to customize voicemail messages. Cons Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Dialpad was extremely intricate, hundreds of features that were unnecessary and lots had bugs. They were trying to implement too much; therefore losing quality. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "Terrible service, run far far away!" December 24, 2020 1.0 Terrible. I wish I had not signed up. Unfortunatley I was conned into picking the year subscription, so big loss of $$. If you really want to try for yourself, DO NOT pick the year subscription. Only throw your money away for a month or 2. Pros Only pro is it was fairly quick and easy to get started. Phone calls work okay. Cons TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Grasshopper Grasshopper was the cheapest option I think. Big mistake. You get what you pay for. Review Source VR Verified Reviewer Human Resources Consultant Human Resources Used the software for: Less than 6 months ### "Very Basic; Room for Improvement" June 9, 2020 4.0 Pros Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose. Cons One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Grasshopper Chose Grasshopper because of the offered price at the time of service activation. Review Source VR Victoria R. ABA Mental Health Care Used the software for: 2+ years ### "Since 2006" November 29, 2025 5.0 Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. Pros Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. Cons I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. Review Source MB Matthew B. CEO Civic & Social Organization Used the software for: 1-2 years ### "Grasshopper SUCKS" March 5, 2025 1.0 Horrible! Customer service is awful, WASTE of money. Bought this product a few years back and it was easy to use, uploaded contacts smoothly, and sent group text. NOW, none of that is possible. Pros Nothing! False advertisement, no bulk texting. Must upload contacts one at a time. Customer service is horrible. Cons Everything! Refused to refund. Not easy to use, no basic instructions. Cannot bulk text. Review Source SC Shane C. Owner Commercial Real Estate Used the software for: 1-2 years ### "Expensive service" June 28, 2024 2.0 Smallest package is $30 a month. You must pay the year upfront in full. Didnt use it for 1.5 yrs. Called to cancel and they refuse to give credit back for last 6 months. Found my cell service proveds secondary number for only $10 a month. No long term commitment. I would not suggest anyone use this company. Delays in connecting to incoming calls, costly compared to other options. Pros I never really used it. I wasnt comfortable with the way it worked so I never used it. Cons Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service. Review Source VR Verified Reviewer Founder/CEO Music Used the software for: 2+ years ### "Grasshopper is perfect for home, on the go and remote work businesses" November 29, 2018 5.0 As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great! Pros I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference. Cons I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in. Review Source VR Verified Reviewer Web Content Manager Furniture Used the software for: 2+ years ### "Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for SMBs." February 17, 2018 5.0 We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service. Pros It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers. Cons The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well. Review Source Kathy M. Used the software for: 2+ years ### "It gives me new hope that Customer Service can be excellent!" November 16, 2017 5.0 Pros I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want. There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work. Cons It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper. Review Source VR Verified Reviewer Director Of Technical Services Marketing and Advertising Used the software for: 2+ years ### "Why Invest in PBX Hardware?" February 5, 2019 5.0 We've used Grasshopper for years and dollar for dollar it has been a great investment. Pros Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical. The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls. Cons It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier. Review Source DM David M. Assistant Operational Manager Real Estate Used the software for: 2+ years ### "Amazing software for the modern day office phone solution" May 6, 2022 5.0 Pros Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age. Cons The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone. Reason for choosing Grasshopper Cheaper and seemed like there were less strings attached Review Source JudyAnn L. Owner Used the software for: 1-2 years ### "A clear, uncomplicated tool that works well for me" April 11, 2018 4.0 It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute. Pros I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message. Cons The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive. About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation. Review Source VR Verified Reviewer Business Owner Used the software for: 2+ years ### "Works okay, but is sometimes unstable and unpredictable. " May 20, 2018 3.0 I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business. Pros I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business. Cons I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work. Review Source Response from GoTo June 7, 2018 Hi there! Sorry to hear about the trouble with getting disconnected. Have you reached out to our support team about this? We can investigate this further to see what is going on. Oretta O. Owner Used the software for: 2+ years ### "I've had Grasshopper for several years. It's one of the best investments I've made into my business." May 15, 2018 5.0 The software is easy to use and definitely worth the money. I can't imagine running my business without it. Pros I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail. Cons The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting. Review Source Kate Margoth B. Account Manager Assistant Retail Used the software for: 1-2 years ### "Grass-happy User" October 31, 2022 5.0 It is super easy to use to contact candidates for job roles. So great it is! Pros I like softphones the most! really convenient! Cons everything is fine for me so far so there's no least for me to like Review Source JD Jose D. President Civil Engineering Used the software for: 2+ years ### "Decent product for the price" July 23, 2020 4.0 We have a had a decent experience with it, especially for the price and simplicity. Pros Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones. Cons About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating. Reason for choosing Grasshopper Mainly for the price and ease of use. Review Source Maricela G. Wholesale Sales Support Specialist Wholesale Used the software for: 2+ years ### "Great Service!" January 8, 2019 5.0 Pros Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone! Cons I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to. Review Source David B. President Used the software for: 2+ years ### "Grasshopper has made it simple for me to run my business via phone no matter where i am" May 15, 2018 5.0 The software easily allows me to work remotely around the world Pros Grasshopper software is simple to use and as I travel international customers can always get a hold of me Cons Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice. Review Source VR Verified Reviewer Member / Co-Founder Internet Used the software for: 2+ years ### "Grasshopper works perfect in our office where we are so reliant on cell phones. " May 15, 2018 5.0 Pros Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature. Cons The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine. Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)