--- title: "Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Grasshopper the right Cloud PBX solution for you? Explore 360 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175002/Grasshopper/reviews/" page_type: "reviews" language: "en" --- Grasshopper 4.3 (360) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Grasshopper Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Emerson B CGOSports, 2 - 10 employeesUsed the software for: 1-2 years. “So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours.“ March 19, 2026 NS NOAH S Business Owner FounderConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically had more costs to it than benefits in terms of the time that it cost our small business.“ July 5, 2025 GL George L Managing PartnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly.“ November 11, 2025 VR Victoria R ABAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day.“ November 29, 2025 GL George L Managing PartnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools.“ November 11, 2025 LB Latricia B OwnerUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “Did not like the setup for your phone number and no refund for cancellation“ December 12, 2025 EK Erin K cosManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment.“ November 11, 2025 tw tray w PresidentConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was“ November 11, 2025 ## Showing most helpful reviews Showing 1-25 of 360 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexandra R. Chief Executive Officer Design Used the software for: 1-2 years ### "Grasshopper is an Amazing Tool for Entrepreneurs" November 25, 2015 4.0 We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well. Pros Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: \*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot \*Create a ton of extensions \*Mobile App is really helpful - you can dial out using your vanity number \*Voicemails delivered to your inbox or listed to them over the mobile app \*Call screening (personal favorite, so I can truly decide if I want to take that call or not!) \*Time Zone setup for users that are maybe on a different coast then you (we use this currently) Cons Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier. Review Source Response from GoTo November 30, 2015 Hi there, Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :) - Mary DH Daniel H. CEO and Blaster in Charge Construction Used the software for: Less than 6 months ### "Stops robocalls but needs more than one extension." November 5, 2025 4.0 Fairly good. I wish that I had gotten more than one extension for the money. This essay has too many word requirements. Pros Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall. Cons I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know? Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Grasshopper The features and the cost were slightly better Review Source NS NOAH S. Business Owner Founder Construction Used the software for: 2+ years ### "GRASSHOPPER had FCC Anti Spam requirements that cost too much time!" July 5, 2025 2.0 It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically had more costs to it than benefits in terms of the time that it cost our small business. Pros That I was able to text and that I was able to get extensions dialed for different employees along with visual voicemail Cons That I was not able to text due to Federal Communications Commission who had a ton of red tape for anti-spam requirements for 7 digit phone numbers, it took us months to modify our website and regain texting capabilities. Review Source VM Vijay M. Manager Information Technology and Services Used the software for: 1-2 years ### "Good Voice Quality, Features & Good Phone Support" February 14, 2025 5.0 I have used grashopper for 2 years & voice quality & phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone Pros Very Cost Effective & Superb Voice Quality Cons Missing Chat Support & Only Available In USA & Canada Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Grasshopper When is used the Grasshopper, Open phone wasn't available then Review Source RD Reema D. Associate Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great VoIP System" January 13, 2023 5.0 Overall, I have enjoyed our time with Grasshopper. Pros I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it. Cons I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Grasshopper was better pricewise and with their offerings. Review Source VR Verified Reviewer Head of Operations Computer Software Used the software for: 2+ years ### "Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my numbers" February 1, 2023 1.0 Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is) Pros It was cheap, like really really low cost compared to competitors Cons Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account) Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Grasshopper I switched from Grasshopper to AirCall, they provide a fantastic feature rich product with very deep CRM integrations and helpful support staff. Quite literally I am only writing this review because I had such a poor experience with Grasshopper in the last few years (and especially since deciding to switch carriers). I do not recommend Grasshopper, even if the price is right, right now. If you out grow them, be warned, you may lose your phone numbers. Review Source BS Blake S. Owner Consumer Services Used the software for: 6-12 months ### "It’s fine- not the golden ticket" November 3, 2022 3.0 Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution. Pros Call blasting, business open/close hours, instant response, ability to customize voicemail messages. Cons Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Dialpad was extremely intricate, hundreds of features that were unnecessary and lots had bugs. They were trying to implement too much; therefore losing quality. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "Terrible service, run far far away!" December 24, 2020 1.0 Terrible. I wish I had not signed up. Unfortunatley I was conned into picking the year subscription, so big loss of $$. If you really want to try for yourself, DO NOT pick the year subscription. Only throw your money away for a month or 2. Pros Only pro is it was fairly quick and easy to get started. Phone calls work okay. Cons TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Grasshopper Grasshopper was the cheapest option I think. Big mistake. You get what you pay for. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Grasshopper good for small business" August 21, 2021 4.0 I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada. Pros Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier. Cons It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Grasshopper I research features for both companies and Grasshopper came up on top. It was a little better bang for my buck. Review Source VR Verified Reviewer Human Resources Consultant Human Resources Used the software for: Less than 6 months ### "Very Basic; Room for Improvement" June 9, 2020 4.0 Pros Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose. Cons One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Grasshopper Chose Grasshopper because of the offered price at the time of service activation. Review Source SK Shawnalee K. Office Manager Medical Practice Used the software for: 2+ years ### "Grasshopper 2025" February 14, 2025 5.0 It has been great! Very easy to use! I have been happy to use it for handling text communications with all of our current & new families. Pros I love that I can text multiple patients and have several threads going at one time. I also like that we can separate voicemail lines. Cons We do not have the ability to build templates to send out via text message. Review Source MN MARLON N. Reservations Manager Hospitality Used the software for: 2+ years ### "The Best Virtual Phone System There Is!" November 19, 2019 5.0 My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System! Pros That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature! With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier! Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales. Cons My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all. Reason for choosing Grasshopper We preferred Grasshopper because calls are very clear, it is a reliable phone system, affordable and it is toll free for our US and Canada clients an calls can be forwarded to our landlines in Belize or better yet; answered right from our computer using the Grasshopper desktop app! Overall it's an amazing system! Review Source VR Verified Reviewer Psychotherapist Alternative Medicine Used the software for: 1-2 years ### "Not Worth it" August 11, 2024 1.0 I used this app so that I could continue using my personal phone, and this would provide me an additional line. The calls are supposed to come up as grasshopper calls. They didn't always. Sometimes the calls wouldn't ring on my phone and show up on the app later as a missed call. I lost potential clients due to this. Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it. It continued to happen after the fact. No refund. When I cancelled 10 days into the monthly cycle they wouldn't offer me a pro-rated refund on the days not used, but stated they would have to cancel on that very day. I had to fight to get the refund for the remaining 20 days I would not have the service. Pros I like the that you can track calls, voicemails, etc on the app. Cons The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data. Review Source CY Catherine Y. Call Center Hiring Manager Marketing and Advertising Used the software for: 2+ years ### "Professional and affordable phone system for small businesses" June 30, 2022 5.0 Pros It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #. Cons None that I can think of it. This system is rather efficient and doing everything we need as a small business. Review Source Andrea M. Project Manager, Training and Certification Oil & Energy Used the software for: 1-2 years ### "A Solid Tool" September 25, 2024 4.0 Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk Pros I loved how easy it was to set up new extensions with Grasshopper. Cons Recording messages was challenging at times because the first word or two would be cut off during playback. Review Source Diana M. co-owner Entertainment Used the software for: 2+ years ### "Grasshopper allows our small business to have a professional phone presence and never miss a call." April 26, 2019 5.0 It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers. Pros Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7. Cons It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative. Review Source Jennifer F. CEO and Founder Fund-Raising Used the software for: 2+ years ### "Makes managing a virtual team's phones sound like a fortune 500" December 4, 2018 5.0 When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all? Pros Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless. Cons It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like. Review Source VR Verified Reviewer Executive Administrator Used the software for: 2+ years ### "Best small operations phone solution!" April 27, 2018 4.0 A cost-effective phone system solution for our rag-tag team of entrepreneurs. Pros Grasshopper is so simple to set up and use. I love the phone and desktop (new & amazing) apps. It's so easy to support multiple products/programs through this system and always know how to answer the call, great features, and awesome customer service staff. We've been using this for almost three years now and we still love it. Not having to be tethered to a desk is great, and having a professional-seeming phone system to increase your credibility at the same time is even better! Cons International calling is a bit of a headache and cost, but then again, where isn't it? The browser interface leaves much to be desired, especially if your setup requires the advanced features on the old interface only. The playback of uploaded recordings in the browser version, and recording via the browser options rarely, if ever, work. Uploading only works with MP3, and the quality is always degraded and somewhat difficult to understand. Review Source KP Karely P. Owner Management Consulting Used the software for: I used a free trial ### "Terrible Experience" June 4, 2024 1.0 Terrible experience, after selecting my number and using it for company marketing, Grasshopper was not able to accept my payment in no way, I called numerous times the customer services, tech support and billing that happens to be the same person and could not help me. Their answer was thta for internal reason they could not sell me the number period. This was after I ordered 4000+ flyers with the 1800 number from them. They intentionally gave my company losses, without taking any responsability. Pros At the beginning the set up seems very easy and customer friendly Cons They sell numbers that they dont own and after the free trial customers are not able to buy the number they have been using for 7 days Reason for choosing Grasshopper because it had good reviews, unfortunately I should have check BBB to see the mess they are. Review Source Oretta O. Owner Used the software for: 2+ years ### "I've had Grasshopper for several years. It's one of the best investments I've made into my business." May 15, 2018 5.0 The software is easy to use and definitely worth the money. I can't imagine running my business without it. Pros I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail. Cons The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting. Review Source Kate Margoth B. Account Manager Assistant Retail Used the software for: 1-2 years ### "Grass-happy User" October 31, 2022 5.0 It is super easy to use to contact candidates for job roles. So great it is! Pros I like softphones the most! really convenient! Cons everything is fine for me so far so there's no least for me to like Review Source JD Jose D. President Civil Engineering Used the software for: 2+ years ### "Decent product for the price" July 23, 2020 4.0 We have a had a decent experience with it, especially for the price and simplicity. Pros Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones. Cons About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating. Reason for choosing Grasshopper Mainly for the price and ease of use. Review Source Maricela G. Wholesale Sales Support Specialist Wholesale Used the software for: 2+ years ### "Great Service!" January 8, 2019 5.0 Pros Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone! Cons I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to. Review Source David B. President Used the software for: 2+ years ### "Grasshopper has made it simple for me to run my business via phone no matter where i am" May 15, 2018 5.0 The software easily allows me to work remotely around the world Pros Grasshopper software is simple to use and as I travel international customers can always get a hold of me Cons Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice. Review Source VR Verified Reviewer Member / Co-Founder Internet Used the software for: 2+ years ### "Grasshopper works perfect in our office where we are so reliant on cell phones. " May 15, 2018 5.0 Pros Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature. Cons The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.