# Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Grasshopper the right Cloud PBX solution for you? Explore 360 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (360) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Grasshopper Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Emerson B CGOSports, 2 - 10 employeesUsed the software for: 1-2 years. “So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours.“ March 19, 2026 NS NOAH S Business Owner FounderConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically had more costs to it than benefits in terms of the time that it cost our small business.“ July 5, 2025 GL George L Managing PartnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly.“ November 11, 2025 VR Victoria R ABAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day.“ November 29, 2025 GL George L Managing PartnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools.“ November 11, 2025 LB Latricia B OwnerUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “Did not like the setup for your phone number and no refund for cancellation“ December 12, 2025 EK Erin K cosManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment.“ November 11, 2025 tw tray w PresidentConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was“ November 11, 2025 ## Showing most helpful reviews Showing 1-25 of 360 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea M. Project Manager, Training and Certification Oil & Energy Used the software for: 1-2 years ### "A Solid Tool" September 25, 2024 4.0 Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk Pros I loved how easy it was to set up new extensions with Grasshopper. Cons Recording messages was challenging at times because the first word or two would be cut off during playback. Review Source VM Vijay M. Manager Information Technology and Services Used the software for: 1-2 years ### "Good Voice Quality, Features & Good Phone Support" February 14, 2025 5.0 I have used grashopper for 2 years & voice quality & phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone Pros Very Cost Effective & Superb Voice Quality Cons Missing Chat Support & Only Available In USA & Canada Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Grasshopper When is used the Grasshopper, Open phone wasn't available then Review Source NS NOAH S. Business Owner Founder Construction Used the software for: 2+ years ### "GRASSHOPPER had FCC Anti Spam requirements that cost too much time!" July 5, 2025 2.0 It cost us so much to comply with the new requirements that the FCC had and the unclear instructions that it basically had more costs to it than benefits in terms of the time that it cost our small business. Pros That I was able to text and that I was able to get extensions dialed for different employees along with visual voicemail Cons That I was not able to text due to Federal Communications Commission who had a ton of red tape for anti-spam requirements for 7 digit phone numbers, it took us months to modify our website and regain texting capabilities. Review Source RD Reema D. Associate Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great VoIP System" January 13, 2023 5.0 Overall, I have enjoyed our time with Grasshopper. Pros I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it. Cons I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Grasshopper was better pricewise and with their offerings. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Grasshopper good for small business" August 21, 2021 4.0 I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada. Pros Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier. Cons It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Grasshopper I research features for both companies and Grasshopper came up on top. It was a little better bang for my buck. Review Source VR Verified Reviewer Head of Operations Computer Software Used the software for: 2+ years ### "Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my numbers" February 1, 2023 1.0 Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is) Pros It was cheap, like really really low cost compared to competitors Cons Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account) Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Grasshopper I switched from Grasshopper to AirCall, they provide a fantastic feature rich product with very deep CRM integrations and helpful support staff. Quite literally I am only writing this review because I had such a poor experience with Grasshopper in the last few years (and especially since deciding to switch carriers). I do not recommend Grasshopper, even if the price is right, right now. If you out grow them, be warned, you may lose your phone numbers. Review Source BS Blake S. Owner Consumer Services Used the software for: 6-12 months ### "It’s fine- not the golden ticket" November 3, 2022 3.0 Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution. Pros Call blasting, business open/close hours, instant response, ability to customize voicemail messages. Cons Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Dialpad was extremely intricate, hundreds of features that were unnecessary and lots had bugs. They were trying to implement too much; therefore losing quality. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "Terrible service, run far far away!" December 24, 2020 1.0 Terrible. I wish I had not signed up. Unfortunatley I was conned into picking the year subscription, so big loss of $$. If you really want to try for yourself, DO NOT pick the year subscription. Only throw your money away for a month or 2. Pros Only pro is it was fairly quick and easy to get started. Phone calls work okay. Cons TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Grasshopper Grasshopper was the cheapest option I think. Big mistake. You get what you pay for. Review Source VR Verified Reviewer Human Resources Consultant Human Resources Used the software for: Less than 6 months ### "Very Basic; Room for Improvement" June 9, 2020 4.0 Pros Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose. Cons One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Grasshopper Chose Grasshopper because of the offered price at the time of service activation. Review Source DS David S. President Real Estate Used the software for: 2+ years ### "Quality of app is no longer good" May 11, 2025 1.0 Pros It was a fine until a couple of months ago. I had no issue before. Cons They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked Review Source MB Matthew B. CEO Civic & Social Organization Used the software for: 1-2 years ### "Grasshopper SUCKS" March 5, 2025 1.0 Horrible! Customer service is awful, WASTE of money. Bought this product a few years back and it was easy to use, uploaded contacts smoothly, and sent group text. NOW, none of that is possible. Pros Nothing! False advertisement, no bulk texting. Must upload contacts one at a time. Customer service is horrible. Cons Everything! Refused to refund. Not easy to use, no basic instructions. Cannot bulk text. Review Source SC Shane C. Owner Commercial Real Estate Used the software for: 1-2 years ### "Expensive service" June 28, 2024 2.0 Smallest package is $30 a month. You must pay the year upfront in full. Didnt use it for 1.5 yrs. Called to cancel and they refuse to give credit back for last 6 months. Found my cell service proveds secondary number for only $10 a month. No long term commitment. I would not suggest anyone use this company. Delays in connecting to incoming calls, costly compared to other options. Pros I never really used it. I wasnt comfortable with the way it worked so I never used it. Cons Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service. Review Source LS Lex S. CEO Real Estate Used the software for: 1-2 years ### "Better price, more feature options are out there" October 12, 2020 3.0 If you just need basic phone features, it's fine. If you business grows, you will soon find it too limiting. What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense. Pros The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars. Cons Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead. I recently switched to TalkRoute because Grasshopper is missing: - Call recording - Multi-level greeting menu Reason for choosing Grasshopper Lower cost. But I strongly recommend TalkRoute instead of Grasshopper. TalkRoute is slightly more expensive but offers a lot more features and just as easy to use. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Grasshopper is lower cost. Review Source MC Madeline C. Director Non-Profit Organization Management Used the software for: 2+ years ### "Grasshopper Never Miss A Call" September 23, 2022 5.0 I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to. Allows me to answer calls and normally I don’t miss any. Pros I never miss a call and can answer when I’m available Cons Sometimes calls don’t come thru so I see it as a missed call but can always call back Review Source Matt A. Director/Producer Motion Pictures and Film Used the software for: 2+ years ### "Good for price but still needs more features" December 6, 2018 4.0 Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price. Pros It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording. It's straight forward and works well. Cons The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling. It would be great to simply have a caller ID. Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it. Review Source Diana M. co-owner Entertainment Used the software for: 2+ years ### "Grasshopper allows our small business to have a professional phone presence and never miss a call." April 26, 2019 5.0 It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers. Pros Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7. Cons It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative. Review Source Jennifer F. CEO and Founder Fund-Raising Used the software for: 2+ years ### "Makes managing a virtual team's phones sound like a fortune 500" December 4, 2018 5.0 When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all? Pros Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless. Cons It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like. Review Source VR Verified Reviewer Executive Administrator Used the software for: 2+ years ### "Best small operations phone solution!" April 27, 2018 4.0 A cost-effective phone system solution for our rag-tag team of entrepreneurs. Pros Grasshopper is so simple to set up and use. I love the phone and desktop (new & amazing) apps. It's so easy to support multiple products/programs through this system and always know how to answer the call, great features, and awesome customer service staff. We've been using this for almost three years now and we still love it. Not having to be tethered to a desk is great, and having a professional-seeming phone system to increase your credibility at the same time is even better! Cons International calling is a bit of a headache and cost, but then again, where isn't it? The browser interface leaves much to be desired, especially if your setup requires the advanced features on the old interface only. The playback of uploaded recordings in the browser version, and recording via the browser options rarely, if ever, work. Uploading only works with MP3, and the quality is always degraded and somewhat difficult to understand. Review Source KP Karely P. Owner Management Consulting Used the software for: I used a free trial ### "Terrible Experience" June 4, 2024 1.0 Terrible experience, after selecting my number and using it for company marketing, Grasshopper was not able to accept my payment in no way, I called numerous times the customer services, tech support and billing that happens to be the same person and could not help me. Their answer was thta for internal reason they could not sell me the number period. This was after I ordered 4000+ flyers with the 1800 number from them. They intentionally gave my company losses, without taking any responsability. Pros At the beginning the set up seems very easy and customer friendly Cons They sell numbers that they dont own and after the free trial customers are not able to buy the number they have been using for 7 days Reason for choosing Grasshopper because it had good reviews, unfortunately I should have check BBB to see the mess they are. Review Source Oretta O. Owner Used the software for: 2+ years ### "I've had Grasshopper for several years. It's one of the best investments I've made into my business." May 15, 2018 5.0 The software is easy to use and definitely worth the money. I can't imagine running my business without it. Pros I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail. Cons The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting. Review Source Kate Margoth B. Account Manager Assistant Retail Used the software for: 1-2 years ### "Grass-happy User" October 31, 2022 5.0 It is super easy to use to contact candidates for job roles. So great it is! Pros I like softphones the most! really convenient! Cons everything is fine for me so far so there's no least for me to like Review Source JD Jose D. President Civil Engineering Used the software for: 2+ years ### "Decent product for the price" July 23, 2020 4.0 We have a had a decent experience with it, especially for the price and simplicity. Pros Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones. Cons About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating. Reason for choosing Grasshopper Mainly for the price and ease of use. Review Source Maricela G. Wholesale Sales Support Specialist Wholesale Used the software for: 2+ years ### "Great Service!" January 8, 2019 5.0 Pros Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone! Cons I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to. Review Source David B. President Used the software for: 2+ years ### "Grasshopper has made it simple for me to run my business via phone no matter where i am" May 15, 2018 5.0 The software easily allows me to work remotely around the world Pros Grasshopper software is simple to use and as I travel international customers can always get a hold of me Cons Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice. Review Source VR Verified Reviewer Member / Co-Founder Internet Used the software for: 2+ years ### "Grasshopper works perfect in our office where we are so reliant on cell phones. " May 15, 2018 5.0 Pros Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature. Cons The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine. Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.