# Page 12 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Grasshopper the right Cloud PBX solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175002/Grasshopper/reviews

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Grasshopper

4.3 (358)

[View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 12 - Reviews of Grasshopper

## Showing most helpful reviews

Showing 276-300 of 358 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Craig B.  
Owner  
  
Used the software for: 1-2 years

### "Been using GRASSHOPPER for a few years now and it been great! "

May 15, 2018

5.0

Pros

Makes my business look more professional and I can use the service to screen my calls! I also like the iPhone app!

Cons

Having another service to manage but that really isn't a big deal! Waiting to have the professional message recorded could be faster but again, no big deal.

Review Source

AS

Amy S.  
Client and Employee Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great for mobile companies"

October 22, 2018

4.0

Pros

It's ease of use for companies whose workers are mobile and off-site. Customers can reach workers directly anywhere in the United States.

Cons

At times there is a big lag time from when a call is made to the notification of a voicemail.

Review Source

ML

Mike L.  
BD  
  
Used the software for: 1-2 years

### "Great service with handy app "

May 15, 2018

4.0

Pros

easy of use and the fact that you can customize greeting and extension messages. the service help me get new clients and make the give the company a face lift.

Cons

web interface and Mac OS app are still lacking some features. you have to pay additional fee for the efax

Review Source

WM

William M.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Voice/Voicemail"

February 12, 2019

5.0

Pros

It easy to use and add caller to Queue.

Cons

It design to take multiple calls but not great for 5 calls in a row.

Review Source

sT

shasha T.  
Assistant  
Consumer Services  
Used the software for: I used a free trial

### "Love it!!"

April 15, 2019

5.0

I am just finishing the free trial and I couldn't be happier with my choice in service. I had to call customer service 2x and my issues were handled promptly and pleasantly. It's so easy to use that I don't even have to think about it. Very pleased!

Pros

I no longer have to have my personal number on display!! Grasshopper let me choose a new phone number and routes everything to their app. I love the way it announces that it is a business call, it handles text messaging AND I was able to set up my own recorded greeting.

Cons

There really isn't anything I don't like, except maybe that its not fully optimized for android users.

Review Source

GS

Greg S.  
President  
  
Used the software for: 6-12 months

### "Love the simplicity of the system and the ability to scale if needed to. "

May 15, 2018

5.0

Pros

I like that you can make a call using the system which makes your business number show up on the caller ID instead of your personal cell number. I also like the voicemail system simplicity as well as the ability to add your own music to the hold music.

Cons

I wish the caller ID would show the business name in addition to your phone number so that a prospective customer would see your business name every time.

Review Source

TJ

Trevor J.  
Chief Operating Officer  
Construction  
Used the software for: Less than 6 months

### "Easy to use phone platform to getting into vanity toll-free numbers."

May 15, 2018

5.0

I am able to quickly deploy advertising campaigns for billboards and television using low cost vanity toll-free numbers.

Pros

I am always a fan of self-service platforms. Unlike CallSource, you are able to manage everything on the fly and quickly make changes. The price is also impressive for a toll-free vanity line. Works well for our use.

Cons

Would really like to see some API integration tools like CallRail. I also don't like the fact you can't create view/report only accounts. We use this for phone tracking and sometimes tied to a performance-based payment plan with a third party.

Review Source

RN

Rob N.  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "Always positive, never had an issue that wasn't immediately resolved"

May 15, 2018

4.0

Exactly what they advertise, sound like a big company with a simple phone system.

Pros

The ability to truly sound like a big, corporate phone system. The ease of signup and setup are excellent and the reliability of the system has been great.

Cons

It's fairly expensive compared to other providers, however, for my purposes it's worth it. I also have experienced issues with the fax and text function and chose to simply abandon them and use another service.

Review Source

RL

Robert L.  
owner  
Consumer Services  
Used the software for: Less than 6 months

### "Not for us but not bad."

December 12, 2019

3.0

Program did not fulfill our active mobile style business needs. but all around not a bad program just not for us. We used it for a few months and decided to drop it.

Pros

Pros- Simple program but not really built for a business like mine. Allot of features missing that we needed.

Cons

Not really built for a fast paced business that needs it phone system to be interactive and easy to access anywhere.

Alternatives considered

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Review Source

CS

Casey S.  
Social Media Specialist  
  
Used the software for: 2+ years

### "Very versatile"

February 19, 2018

5.0

Pros

It was easy to set up a specific line for all calls coming in. It made our company look professional, and it was easy to use.

Cons

I wish there was more extended functionality with Grasshopper. It's good, but it is pretty basic overall.

Review Source

DB

Dusty B.  
Virtual Assistant  
Facilities Services  
Used the software for: Less than 6 months

### "Great phone software"

December 10, 2020

4.0

I’ve really enjoyed using it overall. It’s definitely something I would recommend using to others.

Pros

I love that it offers the ability for phone and text conversations. It’s nice that that your personal number doesn’t show up. I also know when I’m getting incoming calls from the company I use it for because it comes up with their phone number.

Cons

I wish that outbound calls were able to be transferred rather than only being able to start a conference call. Sometimes when I call a client and they need to speak with someone else, I can’t transfer them.

Review Source

VR

Verified Reviewer  
CONSULTANT/MERCHANDISER  
  
Used the software for: 1-2 years

### "Great program. Easy to use and great customer support when you do get stuck. "

May 30, 2018

5.0

Phine number without an attached call center.

Pros

Easy to.get started. Software and app were easy to install. Instructions were clear and easy to follow.

Cons

Setting up.voicemail was a challenge. I had to look for more information on set up. Also solicited help from customer support.

Review Source

Response from GoTo

June 1, 2018

Thanks for the kind words! Sorry to hear about the trouble setting up your voicemail. Appreciate you sharing this feedback with us!

KC

Ken C.  
Owner  
  
Used the software for: 6-12 months

### "Overall I'm happy with Grasshopper."

May 15, 2018

4.0

Pros

I like that it can route to different extensions. I also like that I can listen to messages on my Mac. I also like the text features.

Cons

Sometimes I don't receive incoming calls on my mobile phone - not sure why this happens. I have the basic service, so there isn't really much to complain about. Other than some calls not coming through, I'm happy with the service.

Review Source

DR

Dana R.  
Leads Manager  
Real Estate  
Used the software for: 1-2 years

### "null"

December 21, 2018

4.0

Review Source

Daniel L.  
  
Insurance  
Used the software for: 1-2 years

### "null"

December 2, 2015

5.0

Review Source

BG

Brian G.  
Owner  
  
Used the software for: 1-2 years

### "Works great for a small business like mine. "

May 21, 2018

5.0

Pros

User-friendly. Multiple numbers available. Customer service is always available. The forwarding function works great.

Cons

Nothing, I have nothing negative to say about it.

Review Source

Response from GoTo

June 7, 2018

Thanks for the 5/5 Brian!

MW

Mary W.  
Manager  
Financial Services  
Used the software for: 6-12 months

### "Excellent CS, Excellent Service"

May 19, 2018

5.0

Portability

Pros

Intuitive and ease of use. Easy to learn and includes step by steps instructions on setup. faqs cover just about every question I could think of asking as a new user

Cons

Outages.. not being able to use the desktop feature.. calls drop sometimes and is staticky. Length of time and process for diagnosing issues

Review Source

Response from GoTo

June 8, 2018

Thank you for the review Mary!

AK

Adam K.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Great easy solution"

December 18, 2019

5.0

Grasshopper has a great on-boarding process. I've received several emails and ironically while I was writing this review I got a follow-up on-boarding phone call from one of their customer service reps. Nothing but good things to say so far.

Pros

I like how mobile this software is. I set it up in 5 minutes and can take business calls from my cell phone and never have to set foot in an office.

Cons

I wish it had a fully functioning ipad app. It's just the mobile cell phone app that gets blown up. Looks a little clunky but nothing I can't live with.

Review Source

AJ

Austin J.  
PPC Manager - Account Specialist  
Consumer Services  
Used the software for: Less than 6 months

### "Great way to communicate with clients, without having to give out personal number"

September 12, 2018

4.0

Pros

Grasshopper is great for communicating with our clients, without having to give out personal numbers. Everyone in my office has their own extension, and when we can receive calls directly to our cell phones. When you want to make a call, all you have to do is login to the app and call.

Cons

The voicemail feature was a little off when we were using it. Also sometimes the extensions would be confusing for people, so we would get calls from people meant for someone else.

Review Source

RG

Royce G.  
Business Manager  
  
Used the software for: 2+ years

### "The features added over the past year have been great!"

May 23, 2018

5.0

Pros

I enjoy the forwarding features in addition to the message transcription. This makes it easier to see messages without having to log in to check them

Cons

Nothing negative at this time. I have been using this system for over 4 years now and have seen many improvements

Review Source

Response from GoTo

June 1, 2018

Glad to hear Grasshopper is working out well for you Royce. Thanks for being a longtime Grasshopper customer.

MM

Mitch M.  
  
Graphic Design  
Used the software for:

### "It works for me"

December 31, 2014

4.0

I recently moved from the west coast to the east coast but none of my clients moved with me, so I use Grasshopper to make it more convenient for everybody on the west coast to keep in contact with me. I use grasshopper to offer my clients on the west coast an easy way for them to get in touch without worrying about a cost to them (they didn't ask me to move to the other side of the country).

Pros

Support / service is fast and friendly. All of the services features I have used so far have worked as advertised and smoothly.

Cons

Early on I was getting a few robot calls, but was able to patch it up with some help from support.

Review Source

Response from GoTo

January 7, 2015

Hi Mitch, Thanks for stopping by to leave us a review. Congrats on the move - glad we've been able to help make the transition a little easier! :) -Mary

CJ

Christopher J.  
Client Success Manager (Co-Owner)  
Internet  
Used the software for: 1-2 years

### "I LOVE Grasshopper! I can imagine running my business without it."

May 19, 2018

4.0

Flexibility... we can work remotely now.

Pros

My favorite feature is the menu/extension listings, and having the ability to upload professional announcements and greetings. It makes our company seem much bigger than it really is.

Cons

The call quality needs improvement. I've been told more than once that I sounded like I was "far away", and I've experienced difficulties understanding clients due to audio compression.

Review Source

Response from GoTo

June 8, 2018

Thanks for taking the time to write this review, Christopher. Great to hear how Grasshopper has helped you and your business.

MF

Michael F.  
  
Consumer Services  
Used the software for:

### "Poor Customer Service. "

May 5, 2014

1.0

First off grasshopper has poor customer service. They overcharged me on an unlimited tier. They said I couldn't change my plan until following month. Poor customer service. 30-40% of my routed calls went through the rotating queue. They would sound like white noise and nobody there. They couldn't explain that problem. Blamed it on my cell phones. Voicemail would load up quickly and just disconnect all my white noise calls. Which is such a pain.

Review Source

Response from GoTo

September 19, 2014

Hi there - so sorry to hear about your poor experience with Grasshopper! Seems like there was some confusion on our end which resulted in a very frustrating experience for you. I'd like to learn more about your experience with Grasshopper so I can figure out where things went wrong. If you’re up for it, please reach out to me at reviews@grasshopper.com. - Allison

JJ

Jordan J.  
Owner  
Photography  
Used the software for: Less than 6 months

### "Good product, lots of features and very functional."

December 9, 2021

4.0

Overall its a great way to keep in touch with customers while still being able to have your cell phone separate from all business calls. It was imperative for me that I know which calls were coming from the business line and which were coming from my personal side.

Pros

I like that I can have a business phone without having to be tied to an office and still have the functions and features of a business line.

Cons

Would be nice if the texting options were more synced. I had issues getting the same messages that my partner were getting from customers so I wasn't getting the full story.

Review Source

AT

Anne-Christin T.  
CMT  
  
Used the software for: 6-12 months

### "works as described! great tool!"

May 23, 2018

5.0

Pros

it easily allows multiple business partners to receive call forwarding for one central number. easy voicemail setup!

Cons

it could be slightly more user friendly. although that really depends on the user, no major cons to report!

Review Source

Response from GoTo

June 1, 2018

Thanks for the kind review! Glad to hear Grasshopper is working out well for you so far.

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