# Page 14 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Grasshopper the right Cloud PBX solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175002/Grasshopper/reviews

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Grasshopper

4.3 (358)

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Last updated March 27th, 2026

# Page 14 - Reviews of Grasshopper

## Showing most helpful reviews

Showing 326-350 of 358 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PH

Parker H.  
Director of Operations  
  
Used the software for: 6-12 months

### "works well"

May 15, 2018

4.0

Pros

the software is easy to use. It makes it so that my clients can reach me wherever I am, without question. It is nice to be able to always answer the business phone regardless of where I am.

Cons

I don't like that I can't have two different business phones on the same log in. I have to switch back and forth between my log ins to see calls from my other businesses. You guys should know that many entrepreneurs have multiple businesses going at once.

Review Source

TC

Tenika C.  
CEO  
Real Estate  
Used the software for: 2+ years

### "I have been using Grasshopper for over 2 years and I love all the features that it has to offer."

July 11, 2018

5.0

Pros

The fact that I can forward calls to my phone or anyone I choose cell phone. Previously I was forced to have two cell phones. With Grasshopper I only now have one and can have dedicated numbers for the different divisions of my business.

Cons

I love it! No problems for me at all. From the duration of me using the software, I have not experienced any issues.

Review Source

Response from GoTo

July 12, 2018

Thanks for the 5/5 Tenika! Glad to hear you were able to get rid of your extra cell phone when you signed up with Grasshopper.

JB

Jennifer B.  
Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "OK tool for start-up or virtual business"

May 4, 2018

3.0

Pros

Dedicated number can be linked to any phone including personal devices voice messaging features included

Cons

when forwarding a call to a personal device the caller ID shows "Grasshopper" instead of the actual number calling

Review Source

NC

Nick C.  
Owner  
  
Used the software for: Less than 6 months

### "We love Grasshopper for our business!"

May 18, 2018

5.0

Pros

It helps streamline our business calls by giving clients options based on WHY they are calling. Plus we can use Grasshopper from our personal phones if away from our business.

Cons

Some of the settings were not totally user friendly or easy to figure out when we first started. Also, it is not as cost effective as it COULD be because we still have to pay our mobile carrier in addition to the Grasshopper service.

Review Source

VR

Verified Reviewer  
Senior Manager, Global Social Media  
Computer Software  
Used the software for: 6-12 months

### "Not a Verizon, but you get a good value"

March 26, 2019

4.0

Pros

The best part of Grasshopper is the value of what you pay for. Decent service and functions at a really good price.

Cons

It's not a Verizon or an AT&T but you are also not paying what you pay for larger service options.

Review Source

EM

Eve M.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Decent so far"

December 4, 2018

3.0

Pros

The ability to have voice mails transcribed and see them all in the mobile app.

Cons

Mobile app doesn't stay open in the background so voicemails don't pop up in a notification, have to manually open it and check it.

Review Source

JG

Jennifer G.  
Cosmetologist  
  
Used the software for: Less than 6 months

### "Awesome, cheap, convient! "

May 16, 2018

5.0

Pros

I can use one device on one phone and it is so easy to use. I love that when you answer the automated system gives you options to answer or send It to voice mail

Cons

Nothing it's great! I was trying to think of something that I didn't like about it but I can't really think of something I guess I would say it's a little confusing with the one 888 number that comes up when you dial out but that's about it.

Review Source

KC

Keetria C.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Great business phone option"

October 10, 2021

5.0

Pros

Unlimited calls and call forwarding, and international calling options

Cons

The grasshopper app (dialing out) can be flaky at times

Review Source

Travis M.  
Broker / Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great App"

December 8, 2015

5.0

I used a competitor for a while with a buggy app. This app is easy and very stable. I would highly recommend this app and the company for virtual phone service.

Review Source

Response from GoTo

December 10, 2015

Hi there, Thanks so much for the review! We love having you as a customer. :) - Mary

VR

Verified Reviewer  
Environmental Field Technician  
Oil & Energy  
Used the software for: Less than 6 months

### "Simple"

June 5, 2019

5.0

Pros

Easy to use, easy to set up. Company phone directory all in one setup.

Cons

Not very many options. Simple methods for setting up extensions overall good.

Review Source

DVV

Daniel Valentine V.  
sales rep  
  
Used the software for: 6-12 months

### "It works"

February 14, 2018

3.0

Pros

It works most of the time. It is a ridged platform needs an update/overhaul. I with they would change the UI

Cons

Calls drop, it doesn't work like it supposed to. I haven't found a better voip system so I just waiting.

Review Source

Response from GoTo

June 8, 2018

Thanks for your feedback Daniel. Sorry to hear your experience hasn't been the best so far. We're working on all of these things so hopefully you'll see an improvement soon, if you haven't already.

TB

Tracey B.  
Travel Agent  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great for privacy "

September 17, 2018

5.0

I have loved having grasshopper for clients to call me without needing to call my personal phone.

Pros

I love not having to post my personal phone number all over social media. Instead, I have a secure place for people to call and leave me a voicemail and then I am able to email or call them back.

Cons

It would be nice to get an immediate notification if someone is calling.

Review Source

CC

Cinnaomn C.  
Associate  
  
Used the software for: Less than 6 months

### "Grasshopper has helped me keep my number while physically moving "

May 15, 2018

4.0

Pros

Easy to use; customer service is very helpful. The cost is very affordable. I signed up for this service after the wildfire in Sonoma County and it helped me relocate and keep business continuity.

Cons

Sometimes clients say that the phone just rings and rings. Outgoing calls with the number on the caller ID is not very easy, but that's minor.

Review Source

VC

Vernessa C.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "I think the software is great!"

May 17, 2018

5.0

Ease of use

Pros

You are able to record a greeting online or through a phone which makes the experience much better. You can make changes to any of your settings online, very convenient.

Cons

It is not easy changing a phone number and the number that was assigned is a number similar to a credit card company and I keep getting calls for that company.

Review Source

KR

Ken R.  
Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "I had never used an online phone system like this before, but now I love it."

May 18, 2018

5.0

Dont have to have a secretary answering the phone.

Pros

The voicemail to text feature is wonderful. Its much better to read the phone message than having to listen to it.

Cons

At first we were confused about the various options for setup. Too many options made it a bit difficult to figure out... but once we got it, it was great.

Review Source

PN

Philasande N.  
Photographer  
Photography  
Used the software for: Less than 6 months

### "Grasshopper review "

August 11, 2022

4.0

Pros

What I like mostly abiut this software is that it gives people a free trial so that if you change your mind, you can just simply cancel.

Cons

The software is a little bit expensive, after the free trial people who don't have that much money since they still own small businesses, won't be able to reap the benefits of the software.

Review Source

PB

Pam B.  
Director of Accounts  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Custom phone numbers to use across platforms"

March 22, 2019

5.0

Pros

Grasshopper is perfect for redirecting phone calls from a custom number and track your efforts across different channels or platforms. It's nice to be able to place a different phone number on a website or flyer without having to release a personal number or use the same one on every deliverable.

Cons

The billing is tricky when you need to set up a different subscription for each number--it would be nice to have bulk options rather than billing for each individual number.

Review Source

DW

Dean W.  
Creative Director  
Media Production  
Used the software for: 1-2 years

### "Great product great service"

May 21, 2018

5.0

Service helps be more professional.

Pros

It really helps the lil guy and/or small biz be more professional. The multiple numbers and possible extensions help organize your calls.

Cons

I love the mobile app but i want the ability to text pics, video, etc...right now I believe I can only text...text

Review Source

Response from GoTo

June 7, 2018

We love helping small businesses look more professional! Thanks for using Grasshopper. Also, we do support MMS so you should be able to send text and picture messages. If you're not able to do this, please reach out to our support team for help.

GL

Guy L.  
Founder  
  
Used the software for: 2+ years

### "I've been using Grasshopper off and on for the past 5 years. Love the product"

May 18, 2018

5.0

Ease of use for calls

Pros

It's super easy to use and get started, love the iOS application, easy to scale up and down as needed.

Cons

Not really to many cons. Could be a tiny bit cheaper for small teams, can't really think of anything else for cons TBH.

Review Source

Response from GoTo

June 8, 2018

Great to hear from you Guy! Thanks for the kind words - we've loved having you as a customer.

GW

Gregory W.  
CEO  
  
Used the software for: Less than 6 months

### "Love this business tool"

April 10, 2018

5.0

Pros

Love this business tool We've been using grasshopper for a better part of four years have no plans to stop

Cons

I guess I wish the texting was included in the price that would've been a cool option to not have to pay for

Review Source

KJ

Kashif J.  
BDM  
  
Used the software for: 6-12 months

### "Grasshoper provides excellent services"

April 6, 2018

4.0

Pros

The quality of calls are very good, this is very rich with options specially transcribing. A well recommended software.

Cons

The only thing that restricts of using this is the cost. It becomes really unusable once we are using it for international business.

Review Source

TC

Tyrell C.  
Funeral director  
  
Used the software for: 2+ years

### "Easy to use and convenient "

May 15, 2018

5.0

Pros

Variety of services. Price is great. Ease of ordering and availability. There's something for everybody here

Cons

Nothing. I'm totally satisfied with the services and the app itself. Even the communication with out of country vendors are great

Review Source

SN

Sarah N.  
Executive Assistant  
Education Management  
Used the software for: Less than 6 months

### "Makes us seem more than just a mom and pop company!"

March 23, 2020

5.0

Pros

We love looking more "legit" with our 800 number. We call our company National Educators but haven't made the move to truly capture what a national company is. This 800 number helps legitimize us and was easy to set up.

Cons

It could be a little more user friendly or easier to understand but the emails help when I haven't fully set something up right.

Review Source

DN

Danny N.  
Student  
Market Research  
Used the software for: Less than 6 months

### "A service to separate business and personal numbers!"

August 27, 2019

5.0

My overall experience with grasshopper was very positive

Pros

You can get a second number along with your existing one Affordable price tag The live support answers quickly Very easy to set up and use

Cons

I've gotten double notifications for one text once in a blue moon, but overall I don't have any issues with the software

Review Source

SF

Stephanie Faris  
  
  
Used the software for:

### "A great option for businesses interested in a cloud-based phone system"

November 18, 2013

5.0

One of the biggest benefits of Grasshopper is the ability to receive voicemail messages in text format. These messages can be delivered directly to users’ e-mail accounts, allowing them to check messages while in a meeting with minimal disruption. Grasshopper offers unlimited extensions, as well, which ensures the system will grow as the business grows.

Pros

Easy to use

Cons

Costly monthly plans for SOHO

Review Source

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