# Page 2 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Grasshopper the right Cloud PBX solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (359) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Grasshopper ## Showing most helpful reviews Showing 26-50 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CGO Sports Used the software for: 1-2 years ### "Terrible experience – impossible to cancel and still being charged" March 19, 2026 1.0 I had an extremely frustrating experience with Grasshopper. First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. So not only were we billed for a service we weren’t using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service. Pros Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours. Cons Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling call outside business hours. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Grasshopper Better product. Better features, call handled by AI outside business hours. Review Source GL George L. Managing Partner Construction Used the software for: Less than 6 months ### "Reliable Business Phone System That Keeps Our Team Connected" November 11, 2025 5.0 Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. Pros Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. Cons The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Grasshopper I chose Grasshopper because it offered the best balance of affordability, strong customer reviews, and simple setup for a small business like ours. Review Source NB Natacha B. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Convenient and Great App" November 4, 2025 5.0 So far I’ve had a great experience and recommend this app to other business owners. I enjoy using it! Pros I’ve been using Grasshopper for 2 years now and it’s been amazing! The app is super easy to navigate and unlike others it actually works!! Cons It is a bit more expensive than others but being able to pay annually helps. Otherwise, I haven’t had any issues with it. Alternatives considered [Freedom ERP](https://www.capterra.com/p/204636/entERPrise/) Reason for choosing Grasshopper The features and ease of use of Grasshopper was much better and more efficient! Review Source DD Dave D. Owner Consumer Services Used the software for: 6-12 months ### "Grasshopper for Business, It's a YES" November 4, 2025 4.0 For the money this is a great product. I just wish a few things can get changed. But the fact I can send text messages from my work line is a huge plus. Pros I love that I can use this on my cell phone. (Who wants to carry around two cell phones?) I can send text messages from my computer. Take screen grabs and move over to my client files for the COA. Cons The web interface is very poor. I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Grasshopper Price was the biggest factor and that I can use on my computer. Review Source JL Janice L. Manager Hospitality Used the software for: 2+ years ### "Small business’s best friend" November 13, 2025 5.0 Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business Pros Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time Cons Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve Review Source EK Erin K. cos Management Consulting Used the software for: Less than 6 months ### "Growing with Grasshopper" November 11, 2025 5.0 Overall, my experience using Grasshopper has been very positive. It has made managing business communication simpler and more efficient. Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use. It’s been a great tool for keeping work communication separate and organized without needing a full phone system. Pros I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far. Cons The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about. Review Source VR Victoria R. ABA Mental Health Care Used the software for: 2+ years ### "Since 2006" November 29, 2025 5.0 Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. Pros Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. Cons I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. Review Source LB Latricia B. Owner Utilities Used the software for: 6-12 months ### "Would Not Recommend" December 12, 2025 1.0 Would not recommend this service. Did not like the setup for your phone number and no refund for cancellation Pros Thought it was the price for a quality service but I was wrong. I should not be receiving calls from other businesses. Cons My number was used for other business owners. Annual subscription cancellation will not be refunded Review Source DH Daniel H. CEO and Blaster in Charge Construction Used the software for: Less than 6 months ### "Stops robocalls but needs more than one extension." November 5, 2025 4.0 Fairly good. I wish that I had gotten more than one extension for the money. This essay has too many word requirements. Pros Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall. Cons I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know? Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Grasshopper The features and the cost were slightly better Review Source KW Krista W. Owner Public Relations and Communications Used the software for: 1-2 years ### "BUYER BEWARE" March 3, 2025 1.0 Would not recommend this company to anyone looking for a phone service. To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company. Scam artists. Pros NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages. Cons They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package. Review Source SK Shawnalee K. Office Manager Medical Practice Used the software for: 2+ years ### "Grasshopper 2025" February 14, 2025 5.0 It has been great! Very easy to use! I have been happy to use it for handling text communications with all of our current & new families. Pros I love that I can text multiple patients and have several threads going at one time. I also like that we can separate voicemail lines. Cons We do not have the ability to build templates to send out via text message. Review Source FR Francisco R. Personal Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "La peor aplicación " May 23, 2026 1.0 Te cobran inmediato pero no me sirve la línea pagas por algo que no te deja descargar. No caigan en esta estafa Pros El peor servicio no merece ni una estrella atención al cliente fatal, uso indebido de tus datos, Cons Atención al cliente y soporte de lo peor, el peor trato pagar por algo que no puedes usar Review Source tW tray W. President Construction Used the software for: Less than 6 months ### "good luck, I hope it works out" November 11, 2025 1.0 terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was Pros customer service is good, the wait times aren't bad. The customer service representatives do care about helping Cons After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done. I had to cancel after trying more than a week. Review Source RM Rachael M. Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "An affordable and excellent option for a business number that allows for easy client management" February 5, 2025 5.0 Overall a very positive experience due to the functionality and ease of use in relation to cost. Pros The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well. Cons There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time. Review Source VR Verified Reviewer Psychotherapist Alternative Medicine Used the software for: 1-2 years ### "Not Worth it" August 11, 2024 1.0 I used this app so that I could continue using my personal phone, and this would provide me an additional line. The calls are supposed to come up as grasshopper calls. They didn't always. Sometimes the calls wouldn't ring on my phone and show up on the app later as a missed call. I lost potential clients due to this. Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it. It continued to happen after the fact. No refund. When I cancelled 10 days into the monthly cycle they wouldn't offer me a pro-rated refund on the days not used, but stated they would have to cancel on that very day. I had to fight to get the refund for the remaining 20 days I would not have the service. Pros I like the that you can track calls, voicemails, etc on the app. Cons The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data. Review Source Alexandra R. Chief Executive Officer Design Used the software for: 1-2 years ### "Grasshopper is an Amazing Tool for Entrepreneurs" November 25, 2015 4.0 We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well. Pros Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: \*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot \*Create a ton of extensions \*Mobile App is really helpful - you can dial out using your vanity number \*Voicemails delivered to your inbox or listed to them over the mobile app \*Call screening (personal favorite, so I can truly decide if I want to take that call or not!) \*Time Zone setup for users that are maybe on a different coast then you (we use this currently) Cons Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier. Review Source Response from GoTo November 30, 2015 Hi there, Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :) - Mary April S. Project Manager Market Research Used the software for: 1-2 years ### "Would not recommend this" May 11, 2019 2.0 We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should. Pros What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones. Cons The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster. Review Source MN MARLON N. Reservations Manager Hospitality Used the software for: 2+ years ### "The Best Virtual Phone System There Is!" November 19, 2019 5.0 My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System! Pros That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature! With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier! Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales. Cons My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all. Reason for choosing Grasshopper We preferred Grasshopper because calls are very clear, it is a reliable phone system, affordable and it is toll free for our US and Canada clients an calls can be forwarded to our landlines in Belize or better yet; answered right from our computer using the Grasshopper desktop app! Overall it's an amazing system! Review Source Lisa H. PC/Network technician and business owner Information Technology and Services Used the software for: 1-2 years ### "Full-featured phone system at a reasonable price" April 12, 2019 5.0 My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system. Pros It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software! Cons I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it! Review Source VR Verified Reviewer Founder/CEO Music Used the software for: 2+ years ### "Grasshopper is perfect for home, on the go and remote work businesses" November 29, 2018 5.0 As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great! Pros I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference. Cons I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in. Review Source Mario D. General Manager Construction Used the software for: 2+ years ### "Stay away. There are much better products out there." April 9, 2022 1.0 A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers. Pros Simplicity. No needing for additional equipment. Cons Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions. Reason for choosing Grasshopper Cost seems reasonable, albeit we have been overcharged on some bills and had to call in to get it resolved. Review Source Rian I. President / Founder Environmental Services Used the software for: 6-12 months ### "Best Virtual Phone! " May 18, 2018 5.0 Pros I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system! Cons On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-) Review Source Response from GoTo June 8, 2018 We love the title of your review Rian! Thanks for the thoughtful review. Happy to hear Grasshopper has been such an easy switch for you. Jaron H. Owner Hospitality Used the software for: 1-2 years ### "SO much better than Google Voice. " August 21, 2018 5.0 Pros Grasshopper has been exactly what I needed. I wanted a company phone number, but I didn't want to carry around a 2nd phone or install a landline like it's 1997. I have virtual administrators who handle my customer service, and I will often need to switch the prioritization of who should receive calls first in the queue. Grasshopper solves all that with some pretty great software. The queue function, voicemail, and SMS alone are great. There are other features too that I haven't even gotten around to setting up yet. Cons Occasionally it has its bugs. The app isn't perfect, it's like maybe a 7/10 in terms of speed and reliability. I often get double notifications for one thing. Sometimes calls don't come through but it can't be replicated, and we recently had some login issues. Overall it's still quite good and I don't intend on switching, but it still has some things to work out before I would preach it to my friends. Review Source Response from GoTo August 27, 2018 Thanks for your review Jaron! We're always working on improving our app. You should start to notice some improvements soon, if you haven't already! VR Verified Reviewer Web Content Manager Furniture Used the software for: 2+ years ### "Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for SMBs." February 17, 2018 5.0 We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service. Pros It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers. Cons The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well. Review Source CY Catherine Y. Call Center Hiring Manager Marketing and Advertising Used the software for: 2+ years ### "Professional and affordable phone system for small businesses" June 30, 2022 5.0 Pros It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #. Cons None that I can think of it. This system is rather efficient and doing everything we need as a small business. 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