# Page 4 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Grasshopper the right Cloud PBX solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (359) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 4 - Reviews of Grasshopper ## Showing most helpful reviews Showing 76-100 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Ron B. Founder, Co-Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Easy to use, convenient, and best customer service I've ever experienced" December 23, 2019 5.0 Our main business line and my personal business line are both through Grasshopper, and all of our calls are handled easily and efficiently. Very satisfied with our VOIP, and have no desire to change anytime soon. Pros SIMPLE. It's an easy-to-use VOIP that has plenty of features that are helpful and very user-friendly. Voicemail transcripts and auto-text responses make it a breeze to deal with missed calls, and the mobile app is well-designed and functional. My entire staff uses it seamlessly. Their customer service is TOP NOTCH. Every time I call in, they are incredibly professional, knowledgeable and helpful. Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company. Cons Only one minor gripe: the current feature for custom call scheduling is a bit dysfunctional, and requires manually setting hours. Would not be so bad, except when I have to do it for 5 employees, it can take a bit of time. A "save call schedule" feature would be extremely useful here, to then just apply to the others. Review Source KT Katherine T. Owner Consumer Services Used the software for: 1-2 years ### "Great to not have to carry Two Phones! And access to one phone line from multiple devices!" December 6, 2020 4.0 Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all access the same business line whenever needed. I do wish we had less errors than we have experienced though. Still the best option we have found though. Customer service is quick and helpful, but they haven't always been able to fix the issues I have had. Pros I was tired of carrying my personal phone and my business phone. Now I have access to both phone lines on one mobile device. Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well! Cons It has a lot of great features, but seems to have quite a few glitches as well. We have missing text messages on occasion and random errors like that. Review Source JAMES L. Managing Member Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Phone System" December 12, 2018 5.0 Excellent! Pros 100% Cloud based which is an app on our phones Cons It has function issues sometimes which interfere with conducting business Review Source KR Kendra R. Administrative Assistant Consumer Services Used the software for: 6-12 months ### "Your office on the go! Answer anywhere!" December 4, 2019 4.0 Pretty good product overall. Would recommend for small businesses. Easy to keep track of and follow up on phone calls or messages. Could improve some functionality for offices with more than one extension number and easier communication between the two. Great for smaller call volume use and offices on the go. Pros Great option for small businesses. Easily forward calls from the office number to your cell phone... work on the go! Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email. Great features! Love that you're not tied to the desk and the phone line. Cons Wish you could transfer calls from one line/user to another. Have to press 1 in order to accept a call, otherwise whenever multiple calls ring it it forwards to personal voicemail. Limited with regards to multi-person businesses or office numbers. Would be great if the software blocked spam calls or had a quick option to block numbers in the future. Should never go to anything personal... this should be an option not a default. Review Source John W. MANAGING PARTNER Used the software for: 2+ years ### "No other system compares" May 18, 2018 5.0 Pros Very cost effective, great features including mobile app, sound quality quality, and customer support Cons The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot. Review Source Response from GoTo June 8, 2018 Thank for the review and for being a longtime customer of ours John! Rob J. Director of Operations & Business Development Media Production Used the software for: 1-2 years ### "Best Phone System for Small Business" January 6, 2016 5.0 We're a small business and don't want to break the bank. When we shopped around, we found Grasshopper. There is a base cost plus a number of minutes per month you're allotted. Any additional minutes are billed at a set and reasonable rate. We love using it because we can customize the welcome message, create a phone tree, and add people as we grow. We automatically get copies of every voicemail left emailed to our inbox. There are literally more features than you need as a small business. Honestly, the best bang for your buck, hands down. Pros Ease of use (back of the house), Ease of setup, Best Value, See who's calling if logged in at time of call. Cons Not much. I haven't encountered a problem that either wasn't fixed immediately or that made any difference to how we do business. Review Source Response from GoTo January 14, 2016 Hi there, Thanks so much for the kind words! We're happy we can help you run your business more smoothly and grow with you. We look forward to working with you for years to come! - Mary Community Manager, Grasshopper BR Brent R. Owner Marketing and Advertising Used the software for: 6-12 months ### "The most features for the price" July 18, 2019 5.0 Very positive overall. Pros Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management. Cons Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Grasshopper Pricing structure was much more favorable with Grasshopper Review Source Adam P. Chief Executive Officer Used the software for: 2+ years ### "Good virtual PBX for SMB" February 26, 2018 4.0 Pros As a virtual PBX Grasshopper does the job. It works for us to allow inbound calls to a 800 number from a website and we look and feel like a much larger company. Works well for inbound calls, easy transfers to user and good options for setting up time of day routing and the like. Cons Costs for international calls are too high. Our users don't tend to like the app for outbound calls/texts so it can be a pain that conversations quickly move off of the platform. Would be better if the app was under more constant development. Cost is also high for the VOIP features. We primarily use it for inbound calling due to these reasons. Review Source Sean E. R. Director of Artificial Intelligence Media & Entertainment Entertainment Used the software for: 6-12 months ### "I need a Phone!" January 9, 2019 4.0 Pros You can pick a new number or port your current number over and use Grasshopper features. Toll-Free numbers, this is what we use for marketing so we can track the calls I like the fact we use vanity numbers easy to remember and more people call on a toll-free line. We have not gotten to use the apps yet but, having personal and business on one phone is great. Voice mail text is also great I can read and see fast what is going on without dialing back into the system. Cons The cons not many at all I found the pricing good, the features are rich, and the monthly option or pay annaully is great. Review Source Cristian V. Principal Civil Engineering Used the software for: 2+ years ### "Good Virtual Office Phone Service" April 15, 2021 4.0 Each of our employees has their own extension, we receive emails for voicemails. Pros It's easy to use and we can have our own office number without the actual phones and subscriptions. Cons Not very easy to customize and we're pretty much stuck with what we had from the beginning, we haven't changed anything Review Source CL Cynthia L. Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Perfect for remote businesses! " December 9, 2019 5.0 We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect. Pros Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product. Cons So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on. Review Source VR Verified Reviewer Automotive Service Writer Automotive Used the software for: 6-12 months ### "Its great" October 24, 2018 5.0 Pros This software is pretty easy to use! it gets the job done and gives you your own personal extension so you can get back to the clients that need your help. I love that it has apps that you can download onto your computer. it just adds to ease of use of the software. Cons This software is great to use but can always use improvements. The interface needs some work for the ease of navigating but overall its ok. It can be inconvenient when the system will glitch the call history and either switch numbers or not even record them. It can always use some work, but overall its a great program. Review Source JM Jodi M. Office Manager Medical Practice Used the software for: 2+ years ### "Great for small business" February 19, 2020 4.0 It is great for a small business, but I have a feeling we will outgrow it soon. I do like the capability to text clients. It has served its purpose to get our spa up and running. Pros I love the texting capability we have to contact our clients. It is easy to forward when out of the office and easy to recall messages from clients. Cons I wish there were a way to block texts when our our spa is closed. I will get text from clients at all hours of the night. I wish there was a place to forward texts to when we receive them in our off hours. I feel the customer service is not great. I rarely call to get help with something and when I have the issue was never resolved. Reason for choosing Grasshopper Price point and user friendly. Review Source VR Verified Reviewer President Used the software for: 2+ years ### "Have been using Grasshopper for over 5 years " May 16, 2018 4.0 no hardware to buy easy to use. Pros it lets us track and answer phone calls from any where. It really complements our virtual office. The mobile app is very easy to use. Adding new users is quick and easy. Cons Phone trees can be a little confusing. not much else i like it and we use it. Review Source VR Verified Reviewer Client Services Coordinator Real Estate Used the software for: Less than 6 months ### "Perfect for One Person" May 14, 2019 3.0 Only one of us is using it - and it works with only one person. it gets too complicated if you try and add a second person to the number. VERY CONFUSING SOFTWARE Pros I like how they transcribe voicemails and send them to your email. If I'm in a meeting and get a missed call and voicemail, I can just read the email and it will tell me what the caller said. I also like how you can manage the ring time. Cons The customer service is awful. They made me feel so dumb for not knowing how to setup a voicemail. Also, you have to prerecord or call into a number to record your voicemail, you can't do it on the app. It also is a pain because if someone calls you and you pick up, it is an automated person asking if you want to accept or decline... it just seems like a waste of time. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Review Source VR Verified Reviewer President Used the software for: 2+ years ### "Allows me to be professional and mobile operating a one man business." May 15, 2018 4.0 Pros I like the voice mails emailed to me. I also like the professional voice on the greeting. It is pretty easy to add and remove voice mailboxes. Cons I cant figure out how to do away from office message with professional voice over. I also wish I could use caller id. Review Source VR Verified Reviewer President Used the software for: 1-2 years ### "Allows me to run a virtual office without comprimise" May 15, 2018 5.0 Pros The ability to customize the software with extensions and operate a virtual office as a brick & mortar firm. I also like the "pop up" option in iOS platform when hovering over a phone number and having Grasshopper as an option to send the number directly to the Grasshopper app and make a call. Cons The extra pricing to include text messaging and the prescribed voicemail option. Would like to be able to send faxes. Review Source DENISE H. President/Owner Used the software for: 6-12 months ### "This service makes it so easy to not only take calls, but to get texts." May 18, 2018 5.0 I am able to run a text based wellness program for my clients, and the information does not come in via my personal phone line. It enables me to run that program from anywhere! Pros It's mobility. I can access it from my phone, laptop, anywhere. I love that I can receive texts and voicemails for my company and keep it all separate from my personal cell phone line. Cons The texting feature needs a major overhaul. There is no way to delete texts that are put into the "Done" category and very often incoming texts will automatically dump into the "Done" category before I can read them and move them myself. Review Source Matthew G. Co-Founder Computer Software Used the software for: 2+ years ### "Great when you're a small company but continues to scale with you" January 23, 2019 4.0 Great product, very reliable, at a fair price point. Would recommend to anyone needing toll free that routes to employee phones. Who wants desk phones these days? Pros Grasshopper provides a reliable 800 (toll free) number and phone tree system with all the customization you would expect. Callers can access who they need to and search by name which is super helpful. For small companies this adds to the legitimacy of the business but toll free continues to help as the business grows. Cons Admin functions were historically awful but they have recently updated it. It was super confusing to set up new employees with an extension and voice. Review Source Trevor A. Network Administrator Used the software for: 6-12 months ### "We switched from a PBX to this. The process was simple and Grasshopper is a fraction of the cost." May 18, 2018 4.0 We switched our phone line over from a much more expensive solution to this. It came at a fraction of the cost with most of the same capabilities, plus the Grasshopper account can be scaled up as needed. What's not to love! Pros Cheap and reliable. Platform experience that doesn't require onsite software. No hassle in the setup. Was able to switch our primary phone number over easily. Customers never noticed the difference! Cons Some of the more granular options that are found on an enterprise PBX solution aren't present on grasshopper, but that's usually to be expected when switching to a platform solution. Review Source Julio B. Personal Crisis Manager; CEO Consumer Services Used the software for: 2+ years ### "Its been a great addition to my business" May 15, 2018 5.0 Pros Being able to manage calls, texts and faxes without having to give out my personal cell phone number. Cons The add-ons can get a little pricey. They offer a second number for less than the cost of the text service. Overall it is a great service though. Review Source Alex D. Customer Service Renewables & Environment Used the software for: 2+ years ### "Easy phone call forwarding system" July 31, 2019 5.0 Awesome! Easy to use and simple software. We enjoy using Grasshopper. Pros I like that we can choose who we forward calls to and that out of business hour calls go to voicemail Cons Sometimes the voicemails are hard to detect what the customer is saying Review Source VR Vivian R. Principal Design Used the software for: 2+ years ### "Grasshopper Business Phone service" July 23, 2019 5.0 Overall the system is easy to operate. Good quality sound and a great value! Pros Easy to set up system. Flexible, easy to use system and to forward calls and access voice mail. Simple for clients to navigate system to contact individual persons with in the company. Cons The function of forwarding calls to individuals cell phones is not as clear as it could be to the end user as the caller ID only comes through as the company name or the recipients name since the call originated to the company, then the individual. The system does not track the caller ID of the actual caller when the call is forwarded so you are answering blind. Review Source Kevin Y. Owner/ 1 Man Army Used the software for: 6-12 months ### "Very useful business tool." May 15, 2018 4.0 Pros I like grasshopper the most because I don't have to carry two phones anymore. I can have one phone with two numbers, best of both worlds. The app works well for the most part. I can also receive faxes on my cell phone. That is huge. Cons There are some things I don't like however. I wish I could send faxes from the app. I also wish there was a way to get caller ID of incoming calls, along with know that the call is coming from my businesses line. Right now its either/or not both. That app hardly ever notifies me of voicemails. Review Source VR Verified Reviewer Founder & CEO Used the software for: 2+ years ### "Very user friendly. Easy to use with their app. " May 18, 2018 5.0 Pros They make communicating with my clients and staff easy and effective. We utilize the text feature daily. Cons The cost has gone up over the past few years, and the app can be glitchy. Overall, it is a good product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.