# Page 7 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Grasshopper the right Cloud PBX solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (359) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 7 - Reviews of Grasshopper ## Showing most helpful reviews Showing 151-175 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Prashant K. Managing Partner Building Materials Used the software for: 6-12 months ### "Experience is awesome so far" May 15, 2018 5.0 Online Pros Call quality, Technical support. I like the option to get multiple call forwarding numbers that helps to distribute to different team members. Cons Sometime call forwarding doesn't work as expected. Sometime we get the caller number and sometime it comes as unknown number. Review Source EA Earlene A. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Grasshopper " August 21, 2018 5.0 My experience is very positive. I liked when they added text messaging. Easy to receive and distinguish calls. They also provided a toll free number and secondary local number. Pros Grasshopper is a software product that distinguishes your personal calls from your business call. I like that I can see customers so I may always accept their call. Cons I have extensions on my phone. Sometimes the customer will skip over my extension which is one for scheduling. My partner gets scheduling calls, it appears that the customers that the customers don’t listen to the greeting. Review Source Response from GoTo August 27, 2018 Thanks for the great review, Earlene! If your caller ever ends up at the wrong extension you can always transfer them back to the right one. Just press ## on the call and follow the steps to transfer a call. Jesse H. Co Owner Used the software for: 1-2 years ### "Great service and a great value!" May 15, 2018 5.0 Extension based call routing and voicemail. Pros We've been using Grasshopper for the last few years and I couldn't be more pleased. Being able to use my existing phone for incoming and outgoing calls allows us to maintain a professional feel to our clients no matter where we are and what we're doing. Cons The only thing I can wish was better is incoming caller ID. When we get an incoming call it just displays the business number and not the caller's information. Review Source Hunter S. Co-Owner Used the software for: 2+ years ### "Experience with Grasshopper has been awesome!" May 15, 2018 5.0 Having a office number for my business and with the convenience of using my cell phone. Pros Extensions for my team. Faxing support when needed. Voicemails over email and in the app. Caller ID in the app. Cons No texting. Caller ID not available on mobile when receiving calls (at least through the Android app). Review Source MG Michael G. Executive Director Government Relations Used the software for: 2+ years ### "The service simplifies our phone service needs. " May 15, 2018 5.0 Time saving organization of our group phone systems. We have people in 4 states, all using just their cell phones for contact. Works great. Pros Ease of use. Setting up the messages was fairly simple because of the web sight. Once I figured it all out, the set up was quick and easy. Using the lab for recorded messages is nice but certainly not nessesary Cons The delay when connecting to one of our extensions however, I understand it. Most people who are familiar with your service know that it is a Grasshopper call and not a larger system. Review Source Heather W. Excellent Photography Used the software for: 6-12 months ### "Excellent for Trading " November 19, 2020 5.0 Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock. Pros If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you!! The initial investment may be small or high, but the returns can be a lot more than you ever might have anticipated. Cons The only thing that can be discouraging is how much investment you made, and how much you may loss depending on the stocks. That is however the trick of the trade! Review Source VR Verified Reviewer CEO Used the software for: 1-2 years ### "Solid phone software - pricing is OK." July 26, 2018 4.0 Pros It was easy to sign up and get a toll free number. The exact number (vanity) wasn't available, but that is understandable. Cons No as intuitive as it could be. Support was good most of the time but there were a few times when they talked down to me. I had the least expensive, pay for calls plan, and it ended up not working great for me, so I just dropped the service. Review Source Response from GoTo July 31, 2018 Thank you for your review! We're always hard at work making our service better. Check back for some exciting updates coming soon! VR Verified Reviewer CFO Non-Profit Organization Management Used the software for: 2+ years ### "Cheaper Than Business Line" August 10, 2019 5.0 Pros We have multiple employees that travel frequently. Grasshopper met the needs of traveling teams for cheaper than a regular business line, and was much more convenient. Cons Employees must have their own cell phone already - but this is hardly a difficult requirement to meet. Review Source JG Jimmy G. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great for mobile businesses without landlines" August 29, 2019 4.0 Pros In order to streamline our phone system from personal cell phones, our office admin joined Grass Hopper. We use it for our office telecommunications system. It does the job. We like how everyone has an extension people can call that isn't our personal numbers. We like how it transfers to our cell phones via the app. We like how it says Grasshopper when someone is calling that way we know someone is calling into our organization. This is changeable but we haven't done that. Cons A draw back is how long a person has to wait on the other end (the one calling) for the person being called to listen to who it is, and whether or not we want to take the call. Seems like a minute of wait time before the person calling can actually talk to us. It's not horrible but I just wonder about that sometimes. Review Source TS Tim S. Product Application Specialist Information Technology and Services Used the software for: 1-2 years ### "Basic but excellent. Gets the job done." March 27, 2019 4.0 Overall this is a great tool. Very easy to use and works just as well as a handheld phone. Pros Interface is very easy to use. Voice quality is great! Cons No easy way in the UI to MUTE yourself while on a call. Seems like this should be available. Occasionally a setting on the backend gets changed for no apparent reason, and inbound calls to me go straight to my VM. Support was helpful in getting it resolved, but it's happened twice in 9 months for no apparent reason. Not a big deal Review Source WL William L. Operations manager Consumer Services Used the software for: 2+ years ### "Grasshopper is great!" May 15, 2018 5.0 Having aore professiabl looking number for my company! Pros Using grasshopper has made a huge improvement for my company. It makes it easy screening calls and when my phone dies it still takes messages. Cons It can get a little pricey with additional settings. Such as text messaging and caller id, but it is worth it! Review Source TR Todd R. Owner Used the software for: 2+ years ### "It has been great to run my business from my cell phone." May 21, 2018 5.0 Pros It gives me the ability to run my business from anywhere and makes changes on the fly. The app is easy to use and the notifications are instant. Cons I would have preferred cost free choices for the recorded messages and some prerecorded incoming and outgoing offerings. Review Source Response from GoTo June 7, 2018 Thanks for the feedback and review Todd! ZG Zev G. Manager Retail Used the software for: 2+ years ### "Tracking across several final mile partners" July 14, 2021 5.0 We use it to track multiple delivery partners for ongoing issues and collaborative efforts. Pros I like the ability to get the real time tracking and ongoing delivery information. It functions well for reports as well. Cons I didn't love the layout and design when printing PODs. The disclaimers can be a bit blurry sometimes. Review Source TINA H. Health, Wellness and Fitness Used the software for: ### "Thank you Grasshopper" December 28, 2014 5.0 Grasshopper is the coolest business service! Grasshopper helps small businesses stay on the cutting edge with their phone system & helpful short to read emails with tips and tricks. As a small business owner I have a day job and in the evenings/ wkends I am a business owner. Thanks to Grasshopper I am able to have a toll free # that emails my contractors voice mail messages so I don't have to deal with while at my day job. Grasshopper saves me time. Grasshopper Rocks! 1-855-SDL-SWAT Skinny Driven Livin Nurse Tina Pros Cutting edge saves me time I don't have to staff someone to manage the phones short informative emails , info a sm business person wants to know about customer service staff very friendly Cons none Review Source Response from GoTo January 7, 2015 Hi Tina, Thanks for the review and kind words! Love that we're able to help you manage your business, even while you're at your day job! You're an awesome entrepreneur. :) - Mary CB Chantel B. Founder | Creative Director Used the software for: 2+ years ### "Grasshopper allows me to accept calls for multiple businesses from one device and never miss a call." May 15, 2018 5.0 Pros We're able to add/remove employees and additional numbers easily. Easy to use app. Fantastic customer service. Cons The desktop version is still a bit confusing to set up. In the app it would be helpful to be able to view the names of the business numbers you have in your my numbers list. Review Source BC Bill C. Director of Operations Security and Investigations Used the software for: 2+ years ### "It has been a wonderful experience using the service." May 16, 2018 5.0 Ease of use and availability for the whole staff to work on it Pros We use multiple lines and numbers for our different clients to call in. We have to adjust the answering service portion frequently and we can do it with ease. We have to use a client hotline as well as the guest's hotline and we can manage them remotely while the dispatch team can also from an offsite location. Cons It would also be nice to have the dial by name directory set up with name prompts the same as the line extensions. Review Source JO Julianna O. Director of Client Experience Consumer Services Used the software for: 6-12 months ### "Easy to use, minimal features" March 30, 2021 4.0 Grasshopper did what we needed when we needed it, but we quickly outgrew it's minimal offerings. Pros We used grasshopper for a year or so as our company phone system. It allowed for multiple users, a phone app and web app, as well as a web option. The transcript of calls was great, but it didn't seem to be able to link with many CRMs which made it less useful as we couldn't tell which client was calling when. Cons It didn't link with the platforms we needed it to and it was a hassle to switch between different company numbers, we'd have to log out and in with different account information each time. Review Source TB Tabitha B. Executive Assistant Aviation & Aerospace Used the software for: 6-12 months ### "Grasshopper - Great Service For Your Company" November 21, 2019 4.0 Our employees travel a ton so this app helps keep us all on the same page. Pros I appreciate the sound of the gentleman's voice for the recording (it doesn't sound like a robot). It makes us feel like our customers won't be put off when we can't answer. Cons I love that the app now sends texts to the caller, but I would like for the text back option to be included in the price. Switched from [Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) This was more affordable. Review Source ML Michelle L. Business Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great second line" July 19, 2019 5.0 I've been using Grasshopper for over three years now, and it fits my needs perfect Pros This works great as a second line and functions just like your regular service Cons The only con I have is that you don't get to actually speak to a customer service rep, it's all done with email or chat Review Source KR Kenny R. President Used the software for: 2+ years ### "Excellent!" May 15, 2018 5.0 Pros What I like most about this software, Grasshopper, are the cost, value, user interface, ability use a "800" phone number and the service. Cons What I like lease about this software, Grasshopper, is that there is an additional charge to receive text messages. Review Source CK Charlena K. Owner/Agent Used the software for: 2+ years ### "It has been amazingly easy to get started and to maintain." May 16, 2018 4.0 Pros The thing I like most about this software is that it's just that "software". No equipment to move or maintain or obtain. Although, we sound like we have a major desk phone with a bunch of buttons at our finger tips. Since everyone in the company works from home, It gives the client the reassurance that we are serious professionals. Cons I would like to see more options on the app like the ability to turn on and off an extension within the app. Review Source Maria Jose N. Asesor Human Resources Used the software for: Less than 6 months ### "Great tool for your office telephone needs" April 10, 2018 4.0 I have been benefited from Grasshopper having multiple extensions for sales, customer support and differents departments. This have facilited the communication with employees. Pros What I like the most about this software is that allows you to create one central number with multiple extensions for your employees. Also I really like that Grasshopper allows virtual faxes. It is so easy to use and a really helpful program in general. Cons What I dislike about Grasshopper is the inability to distinguish a Grasshopper call from a direct call when using a cell phone. Review Source SM Stephen M. Managing Member Hospital & Health Care Used the software for: 2+ years ### "I really like grasshopper but hate paying for robo calls." May 22, 2018 5.0 Pros I can run my business anywhere. I'm required to be available 24/7 for my home are business. Grasshopper allows my patients to reach me anytime without going through an answering service. Cons I dislike paying for the many non businesss related calls. These calls are in many cases bogus robo calls Review Source Response from GoTo June 7, 2018 Thanks for the review Stephen! Sorry to hear about the robocalls. If you're still experiencing these calls, please reach out to our support team and we can look into this further for you. eV elden V. Administrator Used the software for: 2+ years ### "Its a good program overall. " May 15, 2018 5.0 Pros The ability to see our messages online. The ability to go back into the past and see old messages as needed. And the system is easy to use. Cons This software really has nothing i can complain about. Its easy to use reliable and i really enjoy it. Review Source JL Jami L. Administrative Director Banking Used the software for: 6-12 months ### "Great Phone System Option" August 28, 2022 5.0 Pros Easy to integrate to your cell phone and CRM software. Loves the ability to track and make phone calls from our personal cell phone. Cons The text message option could use some improvement. Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.