# Page 8 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Grasshopper the right Cloud PBX solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (359) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 8 - Reviews of Grasshopper ## Showing most helpful reviews Showing 176-200 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tahwii S. Owner Used the software for: 2+ years ### "There is no need for a personal and business phone with this app, it's great." March 21, 2018 5.0 Pros Grasshopper makes being professional and running a small business so easy. The feature to customize a 1-800 number and receive and send text messages is very nice. Moreover, there is no need for a fax machine on the go as the number can also double as a fax line, faces are simply sent to you email address. The app is easy to use and making outgoing calls or sending text messages doesn't feel like it requires a huge number of steps. Cons What I like least about Grasshopper is that the text message feature does not allow for receiving or sending images. My customers love that they can text us and being able to send pictures would be a great improvement. Moreover, the ability to read voicemail messages is an extra cost that I feel should be included in the price. Review Source NP Nigel P. Ceo Automotive Used the software for: 1-2 years ### "Excellent never have a trouble with any of my business calls" May 18, 2018 5.0 An amazing connection between my business and my staff and my customers made it easier for me to be always on the go family friends and always be able to have my customers reach me or my staff Pros I can connect all my phones And have my office on the go No matter where I am no matter what I'm doing my office is always with me it makes it so officiant for me and my staff to always be connected in our customers to always reach one of us at all times Cons Haven't had any issues everything works great never had a problem and I will continue to use it and if I did have a problem the staff will always make sure that it works Review Source AR Andrea R. Office Mgr Wholesale Used the software for: 2+ years ### "Very easy and cost effective!" May 15, 2018 5.0 we look bigger than we are calls forwarding as we travel being able to set what times the phone will ring through since we work from home faxes as PDFs are awesome Pros changing forwarding numbers, emailed voicemails and faxes. The way our company can look HUGE when we are only two people. Cons The website is kind of weird and vacation voice greetings NEVER stick, that is really difficult. It is easier to change a forwarding number on the app than the website. Review Source AB Albert B. owner Mental Health Care Used the software for: 2+ years ### "Has always been helpful and very pleasant" May 18, 2018 5.0 Great service for a reasonable price Pros Excellent customer service. Their team is very knowledgeable about all of their products and services. I always received a quick response to all of my questions. Cons I have not had any problems with the software or Grasshopper's services since 2017. They all do such a great job maintaining their products and sevices. Review Source Response from GoTo June 8, 2018 Glad to hear everything is going well with Grasshopper for you Albert! Thanks for the review! VR Verified Reviewer Owner Used the software for: 2+ years ### "Great small business solution " May 15, 2018 5.0 Pros Solves all my needs and great customer support. Customers love the system and find it easy to use. Cons A bit of a learning curve to get everything working. I have occasional problems and once or twice the system went down. Review Source PM Pierre M. CFO Accounting Used the software for: 2+ years ### "Best pbx out there, plenty of features" February 16, 2019 5.0 Pros Great features, but they have different interfaces and need to request the old version which worked for me better than the new one. Cons That you need to call now to resolve issues instead of sending tickets like it was before. Review Source Leigh M. Travel Agent Entertainment Used the software for: 2+ years ### "The perfect tool for those of us in the travel industry!" November 6, 2019 5.0 This solves the issue of clients wanting to reach out by phone but not wanting to pay for a dedicated phone line for my business Pros I love that I immediately get an email with the voicemail attached as well as a transcribed message. It is an invaluable tool for those of us who connect with clients and do not necessarily want to give out our personal contact information Cons There are times when the transcribed message is difficult to understand but considering the fact that the person may not be speaking clearly when leaving a message, it definitely makes sense. Review Source VR Verified Reviewer Managing Partner Used the software for: 1-2 years ### "As a new business owner, this service is an absolute must!" May 18, 2018 5.0 Pros I love that I can have an automated greeting, giving a much more professional view to our clients. I will always recommend Grasshopper for new businesses and established corporations alike. Cons Nothing! Everything from the app, to customer service, to the price is phenomenal. The entire package is great and I have no complaints at all. Review Source SA Sonja A. Director- Patient Engagement Health, Wellness and Fitness Used the software for: 2+ years ### "So convenient & easy to use!" September 21, 2018 5.0 Pros My position is very mobile- I'm only in the office one day each week. This is the perfect app for my situation. Calls are forwarded to my cell with ease. I love checking my messages from anywhere outside of the office. Cons I did experience a glitch recently with the log in page... only to find out I was using a broken link to log in. Clearly a user error! The situation was rectified & login is now seamless. Review Source Alicia G. Virtual Assistant Religious Institutions Used the software for: 6-12 months ### "Virtual Phone System for Small business" March 22, 2019 4.0 Overall it has been a convenient way for the team to keep track of phone calls and voicemail. And definitely appreciated the fact that the application was easy to learn. Pros Keeps the customer service team organized by being able to forward to different volunteers depending on their hours. Allows for an automated greeting callers when it goes to voicemail, it can also be directed to volunteers and specific departments. Accessible on both mobile and desktop. Cons Not having voicemail to text with the plan we currently use Review Source OB Otto B. Owner Real Estate Used the software for: Less than 6 months ### "Pay a small amount more for another service, avoid Grasshopper" November 27, 2018 2.0 Grasshopper is billed as the Entrepreneurs phone system. Unfortunately for us it ended up being more of a headache to port in, get set up, and even a headache to cancel when we moved to LogMeIn's other property- JIVE. Jive costs more, but we highly recommend evaluating it before deciding. Pros Decent features for the tiniest of small businesses just starting out. If you are a 1st time small businessperson with a small budget and want a call handling system, but have time to contact their support team over billing issues on a regular basis then choose Grasshopper. Cons \- Support is slow to respond and hard to contact. They've "revamped" their support page and it is an endless loop of FAQs. So, if they don't apply to you, you are lost for a while unless you call and wait on hold. - Billing problems. We were billed for 2 months after we ended our relationship with the company - Took 21 days to port in business phone number, way longer than industry standard. Had to get a manager on the phone to figure out a solution. - The system relies too heavily on a persons cell phone to the point where we were unsure if our number was ringing to a customers caller ID as our personal number or as our business number - Callers would sometimes get our personal voicemails when calling rather than our business voicemails. Review Source PP Phillip P. CEO Used the software for: 2+ years ### "My experience with Grasshopper is that it has been reliable and easy!" May 15, 2018 5.0 Pros I like that I can customize just about everything to truly make it unique to our business. It's easy to set up, easy to manage, and easy to receive and make calls. Cons The thing I like the least, and it's really not that big of a deal, is having to remember to go to the app to check voicemail that comes to my GH number. I wish there was a way for it to just forward straight into my phone's main VM. Review Source JM Jesse M. Owner Used the software for: 2+ years ### "I love Grasshopper " May 28, 2018 5.0 Pros I like that this software is very professional and easy to use. Grasshopper has done a great job with the software all around. Including its app. Cons While grasshopper is innovating I look forward, impatiently, to see the new features. I also wish grasshopper would expand its international services. Review Source Response from GoTo June 1, 2018 Thanks for the review Jesse! We're working on some new and exciting things - stay tuned for more information on these things. NS Niki S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Provides the service I was hoping for" May 16, 2018 4.0 Simplicity for my business and life Pros It comes through my personal phone which allows me to take my business wherever I go on one phone. I like that I have not one but two businesses that all come through my cell phone. This is extremely convenient for me. Cons I do not always know when my messages come in. I also would like to have my phone numbers say my company names when it rings through to other people. Review Source NB Norma B. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Our team works in multiple states. The system facilitates communications with members and clients." May 19, 2018 5.0 Allows me to manage telephonic communications with my team and receive PDF faxes. Pros The directory routes callers directly to the team member responsible to handle the communication topic at hand. Cons The Grasshopper system drops calls -- it could be more stable. Reception is uneven and can be unreliable. Review Source Response from GoTo June 8, 2018 Thanks for the 5/5 Norma! Have you reached out to our support team about the dropped calls? If not, please do so we can look into this. ZM Zimar M. Owner Entertainment Used the software for: 1-2 years ### "Having a virtual front office makes any small business look very professional" May 18, 2018 5.0 Virtual Front Office Pros The ability to have multiple lines with different greetings, the ability to text your clients from the app, you never miss the opportunity to communicate with your customers Cons slow to update missed calls . You have to wait at least 3 to 4 min for a missed call to register. This can be the time your client is calling your competor Review Source Stephanie N. Chief Executive Officer Human Resources Used the software for: 1-2 years ### "We love Grasshopper for our growing company!" May 15, 2018 5.0 So easy to you - we love easy!!! Pros It is so easy to set-up and adjust as we grow. The quality of service is amazing and we have never had an issue. Thank you Grasshopper!!! Cons The call rates could be lower as I know there are cheaper rates out there, but we need something that is easy to use - which Grasshopper fits. Review Source DE David E. Self Employed Retail Used the software for: I used a free trial ### "Grasshopper is great for personal or business use." January 14, 2023 4.0 Great. I would pay for it if I ran a business. Pros I loved this app for the free trial and if I utilized it more often, I would buy it. It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options. Cons It does cost a bit monthly if i remember but worth it for business and maybe for some personal use. Review Source SK Steve K. President Real Estate Used the software for: 2+ years ### "Excellent system, great service, nothing but positives in our almost 3 years of using Grasshopper" May 15, 2018 5.0 Ability and freedom to run our business as needed and still have a professional and reliable phone system. Pros Ease of use, customer service, cost, functionality and the freedom it provides in running our businesses. Cons Nothing, everything is positive. The only thing that could be offered is the ability to do outgoing faxes through the program if one has a scanner or ability to scan or fax a pic. Review Source DM Douglas M. Owner Construction Used the software for: 2+ years ### "Love it" May 21, 2018 5.0 Pros Easy to use. Love how ya can look at text and phone calls in just a click on the app. Easy to find everything especially the caller is feature is helpful Cons Cost. Seems like they are making a lot of money Suprised they don't offer a yearly or ice instead of a monthly. I would love to see a more long term pricing and it's availability. Review Source Response from GoTo June 7, 2018 Thanks for the feedback Douglas! RK Robert K. CEO/Founder Defense & Space Used the software for: 2+ years ### "No problems with this service or the experience using it. It has been great." May 18, 2018 5.0 I was able to easily use and manage the services provided by the Grasshopper primary features from my mobile device. Pros I like that it lets me do what I need to do. It allows me to easily make use of the features of the Grasshopper service. Cons There is nothing I do not like about this software, it allows to me easily make use of the features of the Grasshopper service. Review Source Response from GoTo June 8, 2018 Thanks for your review Robert! VR Verified Reviewer Managing Partner Hospital & Health Care Used the software for: 2+ years ### "Great phone option for small business" May 16, 2019 5.0 Pros We have used Grasshopper for 5+ years and are very happy with the product and service Cons I wish we could send outgoing faxes from the desktop or app (via PDF or doc files) Review Source MH Matthew H. Senior Pastor Religious Institutions Used the software for: 2+ years ### "Good Product" December 8, 2018 3.0 Overall I would recommend grasshopper for their easy to use phone service Pros We do not have an office so all employees work from home, so this service has helped us a lot. I love how it is able to send the calls to your cell phone. I also like the app and how it give you the ability to call using your grasshopper number. It adds professionalism to your organization. The price is very reasonable for the service. Cons The web platform needs some updating . Sometimes calls get dropped or don't register the phone number of the caller Review Source CK Corretta K. Independent Sales Associate Transportation/Trucking/Railroad Used the software for: I used a free trial ### "HORRIBLE CUSTOMER SERVICE!!" November 2, 2019 1.0 I compare the initial poor customer service in a business to buying something you really don't like at the store. If you don't love it in the store, you won't like it when you get home. I got the feeling that all Grasshopper employees work from home and their numbers are an extension as well (makes sense considering the service they provide). Grasshopper may be "available" 24/7, but there seemed to be very little employee support and/or concern to research my problem/questions. BUYER BEWARE!!! Pros I am computer literate, but the software was difficult to navigate. Be careful. It says "free trail for 7 days" but it is going to be a challenge to navigate around the "upgrade now" button on every page of the mobile site. Also, "free trial" does not include all of the services, so it is very misleading to think you are going to be able to "test before you buy". Cons I'm an Independent Sales Associate for a major organization that has been around for over 40 years. According to my company's website, I could set up my toll free number with Grasshopper and get free voice professional voicemail partnering through this business. When I called (the second time for a different issue) to get assistance, I was told my company was a scam. That was the last straw. Reason for choosing Grasshopper I will most definitely be choosing a competitor. Review Source BM Beth M. Managing Partner Legal Services Used the software for: 1-2 years ### "Grasshopper gives us flexibility around business phone numbers and local market presence. " May 17, 2018 5.0 Pros Once set up, we don't even have to think about it - it just works great. Customer service was prompt and helpful with our minor setup problems. Everything runs seamlessly. Cons Initial setup was a little tricky, figuring out how to forward people without a message and other settings, but customer service was great. Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.