# Page 9 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Grasshopper the right Cloud PBX solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (359) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 9 - Reviews of Grasshopper ## Showing most helpful reviews Showing 201-225 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Service Representative Financial Services Used the software for: 6-12 months ### "Grasshopper is the best!" August 20, 2018 5.0 Pros Grasshopper is a great tool for any type of business- from the small local businesses to the big guys. We've tried a few other virtual phone system and were very happy to try and keep using Grasshopper. This app is flawless. The ability of customizing the setting to fit the company's needs is on point. Setting personal or pre-recorded VM, changing caller IDs, it's absolutely a favorite. Cons I really don't have any major cons for this software. Review Source Response from GoTo August 21, 2018 Thanks for the 5/5! AW Amanda W. Owner Accounting Used the software for: 2+ years ### "Good option for the price" February 17, 2019 3.0 Pros I use Grasshopper for my company, and it does exactly what it is meant to do. It gives a more professional phone presence without having to install an expensive phone system. Cons It is unreliable. Two calls can come in back to back, but they don't funnel through the system the same, and it only works if you have a stellar internet connection. Review Source DB David B. Owner Retail Used the software for: 2+ years ### "I love it has been Great for my business " May 15, 2018 5.0 Bigger than life presence. Professional appearance. The fact that my business goes with me is awesome Pros Voice to text, and easy to use. Great for small businesses. I like the call in options. The fact that you can use it with multiple businesses is great as well. Cons Nothing I'm very pleased, I have recommended this app to my friends and family. It is quite useful Review Source CD Christopher D. Creative Manager Real Estate Used the software for: 6-12 months ### "Setting up Company Lines and Extensions can be easy~" September 7, 2019 5.0 Grasshopper has been helpful for the time being so I'm hopeful we can continue to use it as our organization grows! Pros Ease of use is pretty important here as companies want to set this up out of the box and get it going. Cons I don't think Grasshopper is a long term permanent solution for companies and calling + extensions. I think we will be considering a different service once the company gets larger that will let us automate all these services (extensions, calling, voicemails, etc) Review Source TS Terry S. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Love Grasshopper, so easy to use." May 21, 2018 5.0 Best way to set up a phone system and save on purchasing an expensive system. Pros Easy setup and most importantly the customer support is awesome. 24/7 help and always very helpful. Cons I can not think of anything that I do not like about Grasshopper. Of course, you can always improve and add more bells and whistles. Review Source Response from GoTo June 7, 2018 We love hearing this Terry! Thanks for your nice review. BA Bonnie A. Partner Wholesale Used the software for: 1-2 years ### "Seamless telephone software for the small business owner" May 15, 2018 5.0 Grasshopper makes it easy to connect with our customers, no matter where we are. I also appreciate being able to give out my extension number, not my cell number. I like being able to shut off the business phone at night, and have calls go directly to voice mail. Pros It's easy to use, and with a set of features that makes us look like a big company, even when we're on the go. Cons I wish there was a better way to record a greeting, and it seems like the website only works in Safari, which is a real pain. I'd also like to see a more streamlined website. Review Source Vilma R. Community Manager Used the software for: Less than 6 months ### "Excellent tool" June 12, 2018 5.0 Grasshopper has been a lifesaver in matter of communication. Pros It's so great with grasshopper to create one central number with multiple extensions for your employees. I love the facilities of faxes. It's a very useful program. Cons I find Grasshopper a bit hard to use. Sometimes I get confused with differents options. But with time I learned how to use it. Review Source Response from GoTo June 19, 2018 Thanks for the review Vilma! Love to hear how Grasshopper helps your business. KP Krystle P. Investor Real Estate Used the software for: 1-2 years ### "Great phone service " March 31, 2021 5.0 Great experience using the phone aspect but not so much with texting Pros I use this product for my business to avoid using my personal line and it works great and even sends voicemails to email Cons I’m not a fan of the texting feature I noticed a few glitches with the response time of receiving messages Review Source LE Larissa E. Assistant Used the software for: Less than 6 months ### "I love using Grasshopper to receive calls for our business." April 30, 2018 5.0 I am able to quickly answer customer calls from my personal cell phone. Answer voicemails and text messages as well. Pros I like that calls are forwarded to my phone. It is easy to text within the app as well as listen to voicemails. I also like that I can turn it on and off for business hours. Cons I wish I could see the phone number that is calling our business, instead of it just popping up as "Our Business Name". I feel like I could screen calls a bit better that way or have a better idea who is calling me back. Review Source Response from GoTo May 2, 2018 Larissa, thank you for the great review. For your reference, Grasshopper does provide the ability to display the callerID of the inbound call as opposed to just showing your GH number when you answer the call. You can update your extension settings to address this. Please contact our customer support team if you have any questions. Thanks again! The Grasshopper Team aJ aaron J. manager/sr. designer Used the software for: 2+ years ### "Easy to setup, excellent customer support." March 29, 2018 4.0 Extension numbers for our affiliates. We have lots of affiliates and we do not want their personal phone numbers to be public. Pros We use this for our 800 numbers and extensions. It is easy to setup and so far we have not encountered any issue. Cons Sometimes their website or admin site/page takes some time to load. But no issues on the service so far. Review Source Lauri A. M. Clean Energy Administrative Support, Management & Sales/Customer Service in Greater Boston Area Financial Services Used the software for: 6-12 months ### "Try DialPad/UberConference instead!" April 30, 2020 2.0 I set it up, then found Dialpad and UberConference which was more reliable. Pros Easy, cheap or free to use and setup. Didn't require phone hardware at all, just dial in features from any phone. Cons Weak. Calls always dropped. Never connected. I don't get it, unless it improved in the last few years. Reason for choosing Grasshopper free/cheap found online, boss suggested it, it was a fail Review Source AB Adrien B. Owner Used the software for: 2+ years ### "I've been here 8 years for a reason. It's fairly easy to use most features. " May 21, 2018 5.0 It makes my life easier, period. Which is exactly what software is supposed to do. Pros I love getting my messages directly to my email. I see the numbers that call. I can change voicemails easily as I need too. It's mostly very easy to use. Over the years I have referred a lot of people to use this software because it's easier to use than others I've tried in the past. You also get more features and options here too. Customer service is helpful and they do everything quickly. So I've never gotten stuck on something for too long. Great service. Cons Sometimes it's hard to figure out how to get things done because there are so many options and features. If you aren't using the dashboard daily and you come back after a few months or a year you might spend a lot of extra time figuring things out because there aren't clear labels or tabs for everything you are doing on the dashboard especially extensions. Review Source Response from GoTo June 7, 2018 Thanks for being a longtime customer Adrien! We're always working on making our product easier to use. Thanks for the feedback on the interface. NR Nicola R. Owner Legal Services Used the software for: 6-12 months ### "Great when it's working" May 16, 2018 4.0 I run my business from anywhere using this software and that is fantastic. Even sitting on a beach and clients have no idea I am not in my office. Pros Very reasonably priced and easy to use. I love that it's just an app on my phone so I can place and receive calls for work on my cell phone without having to give people my cell phone number. Cons Sometimes we have issues and I can't make outgoing or receive incoming calls. very frustrating when running a business Review Source AJ Amber J. President Used the software for: 2+ years ### "convenient" May 15, 2018 5.0 Pros I like that I do not have to have a main phone line to have professional voice mail for my customers. I also like the voice to text feature. Cons The website and navigation to get things activated and de-activated is not user-friendly. Also feel like texting should be free as very few customers would use it. Review Source VR Verified Reviewer cg Accounting Used the software for: Less than 6 months ### "Buggy waste of time" May 4, 2020 1.0 Bad. They all seemed very earnest but failed to follow up and then refused to give me a refund when they admitted the product didn't work. Pros On paper it looked like it had all the features we needed. Cons Super buggy. Would not stay synched with our email support address. Then sometimes would repeatedly resynch showing all email as new. Required redoing the gmail link each time to make it work for another few days. Review Source JO Josh O. Owner Automotive Used the software for: 2+ years ### "We have used Grasshopper for a few years and have been very pleased with it." May 15, 2018 5.0 Gives our company a professional image and good first impression when calling. Pros The ability to control all aspects of a phone system. Extensions, voicemails, vacation schedules, etc. Cons What would put grasshopper over the top would be the ability to change more settings via the app, rather then having to get on a computer. Review Source JB Jeffry B. Pastor Used the software for: 2+ years ### "Easy and helpful" May 22, 2018 5.0 Pros Functionality and ease of use. Allows me to go anywhere and be connected. Very good product and inexpensive. Cons Voicemail. Probably some more features and maybe video options would be nice as well. Easy to set up though Review Source Response from GoTo June 8, 2018 Thanks for the review Jeffry! Appreciate the feedback on areas you'd like to see us improve in. CB Colby B. Owner Used the software for: 2+ years ### "It's great priduct!" May 18, 2018 5.0 Pros I like having m all my lines in one place. Also getting voicemails sent to my email helps keep track of them. Cons I think it's an upgraded fuction but not being able to call back from the number they called. That should be automatic because that's number the customer is most likely going to answer Review Source TN Thomas N. Customer Operations Associate Biotechnology Used the software for: 6-12 months ### "It Works..." March 19, 2020 3.0 Its basic software that does it's job simply but I would recommend looking into other options. Pros It offers a convenient platform to manage phones from a computer with multiple lines and also a texting option. Cons It is about as basic as possible. Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application. It also limits you from mass texting which is a huge flaw. Review Source VR Verified Reviewer Office Lead Outsourcing/Offshoring Used the software for: 6-12 months ### "Great for customer support calls" May 27, 2019 4.0 I used Grasshopper for around 9 months to take customer support calls. The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great. Pros Ease of use. Grasshopper is not complicated at all to integrate to customer service support, which is what I do. Cons It is somewhat unstable sometimes, some calls are dropped and lost. Review Source Lela C. CEO I Virtual Bookkeeper Used the software for: Less than 6 months ### "Very easy to use, great asset to have in my virtual business" May 18, 2018 5.0 Love that I can make any calls for my business through my personal cellphone. It is easy to use and affordable. Pros App is easy to use, able to do all my calls done without giving out my cellphone number, all the information I need can be accessed online if not through the app on my phone. Cons Nothing that I dislike about the app, I have not had any issues in using the app or through my account online. Review Source MA Mollie A. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Grasshopper is the best phone solution for our team!" February 13, 2018 5.0 Pros We love that everything is directed to our cell phones, we no longer have bulky phone equipment in our office. Additionally, Grasshopper is the perfect solution for our remote team members or those who work from home. We also love the voicemail transcription. Cons Not much. I wish they had easier options for voicemail recordings. I would love to be able to turn a vacation voicemail message on and off while saving my "regular" voicemail message. Review Source DH Daniel H. Paralegal Staffing and Recruiting Used the software for: 1-2 years ### "Best for small start-ups that have fast large scalability." April 29, 2019 3.0 Pros The feature that I like the most is that you can add an unlimited amount of extensions which gives it a tremendous about of power and flexibility. Cons The quality of the calls are good but not as clear as some of the top competitors in the VoIP industry. Review Source SP Samantha P. Ower/Operator Retail Used the software for: 6-12 months ### "Weak connection. Features hardly work. " May 21, 2018 1.0 It's more cost effective than having a second line. Pros Not much. I got to choose my own number which was nice. All downhill from there. I would not recommend. Cons The connection really weak. Whenever I follow instructions to access a feature, it still doesn't work. Calling in for help takes hours to resolve or isn't resolved at all. You can't send pictures through text which I really need for my business. The lay out is really not up to date and feels dated. Review Source Response from GoTo June 8, 2018 So sorry to hear about your experience so far Samantha! I'm going to have someone on our support team follow up. I think we can help you get some of these issues resolved pretty quickly. CW Celithia W. CEO Non-Profit Organization Management Used the software for: 2+ years ### "I love Grasshopper!" May 18, 2018 5.0 Pros The software is easy to use and has an affordable price. Software is very reliable and easy to customize to fit your needs. Cons So far I am very pleased with the User Interface and performance of the system and I have no complaints. Review Source Response from GoTo June 8, 2018 No complaints, we'll take it! Thanks for the 5/5 Celithia! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.