# Page 3 | Grasshopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Grasshopper the right Cloud PBX solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175002/Grasshopper/reviews --- Grasshopper 4.3 (359) [View alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 3 - Reviews of Grasshopper ## Showing most helpful reviews Showing 51-75 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathy M. Used the software for: 2+ years ### "It gives me new hope that Customer Service can be excellent!" November 16, 2017 5.0 Pros I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want. There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work. Cons It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper. Review Source BH Barry H. CEO Hospital & Health Care Used the software for: 1-2 years ### "Great for small business" December 13, 2018 4.0 Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year. Pros Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone. Cons The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize. Review Source VR Verified Reviewer Director Of Technical Services Marketing and Advertising Used the software for: 2+ years ### "Why Invest in PBX Hardware?" February 5, 2019 5.0 We've used Grasshopper for years and dollar for dollar it has been a great investment. Pros Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical. The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls. Cons It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier. Review Source VR Verified Reviewer Director Of Special Projects Events Services Used the software for: 2+ years ### "Easy way to set up a professional business line" June 25, 2018 4.0 Pros It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful. Cons They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple. Review Source Response from GoTo June 29, 2018 Glad to hear Grasshopper made it easy to get setup with a professional business line! We appreciate the feedback on the greeting process. The easiest way is to do this from your computer, no pin needed. DM David M. Assistant Operational Manager Real Estate Used the software for: 2+ years ### "Amazing software for the modern day office phone solution" May 6, 2022 5.0 Pros Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age. Cons The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone. Reason for choosing Grasshopper Cheaper and seemed like there were less strings attached Review Source Joshua K. Owner Utilities Used the software for: 6-12 months ### "Costly, But Lots of Features" December 14, 2019 4.0 Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones. Pros I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost. Cons There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Grasshopper We chose Grasshopper over the alternatives primarily because of their added features. Review Source Janet C. Owner Used the software for: 2+ years ### "It really makes my small business operate so much more smoother. I can take calls remotely." May 15, 2018 5.0 Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool. Pros I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers. Cons I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy. Review Source MM Marion M. Owner Printing Used the software for: 2+ years ### "It works but nothing amazing" December 2, 2021 3.0 I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If Google provided that option, I would not need Grasshopper at all. That said, it works just fine and I have no complaints about the service. I don't mind that I pay for it. Pros Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily. Cons Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free. Reason for choosing Grasshopper Price was reasonable for what I needed Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) As mentioned, I needed a "catch all" line that a customer to could use and then navigate to the staff member they need, who is using a google voice number. For a reasonable monthly price, Grasshopper fit the bill. Review Source JudyAnn L. Owner Used the software for: 1-2 years ### "A clear, uncomplicated tool that works well for me" April 11, 2018 4.0 It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute. Pros I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message. Cons The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive. About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation. Review Source ET Elliott T. Attorney Law Practice Used the software for: 2+ years ### "Avoid Ruby service add on; product needs updates" January 18, 2021 2.0 The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a plan that was only going to cost a few hundred dollars, quickly ran up to costing well over a thousand. I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it. To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing. The response was that I needed to call in. I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it was a Grasshopper issue. It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago. Pros It served its basic purpose of voicemail. Cons Over the few years I used it, they never made any upgrades. The ios app functioned well enough for basic things, but seemed to be forever just a beta product. The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome. Review Source VR Verified Reviewer Business Owner Used the software for: 2+ years ### "Works okay, but is sometimes unstable and unpredictable. " May 20, 2018 3.0 I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business. Pros I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business. Cons I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work. Review Source Response from GoTo June 7, 2018 Hi there! Sorry to hear about the trouble with getting disconnected. Have you reached out to our support team about this? We can investigate this further to see what is going on. Bryan M. Product Director Design Used the software for: 2+ years ### "The best choice for an 800 number in a modern small business" July 2, 2018 5.0 Pros No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers. Customizable greetings and hold music. Employees can hear the number before accepting the call and choose to send to voicemail. Cons The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs. Review Source Response from GoTo July 31, 2018 Thanks for the 5 star review Bryan! Glad to hear Grasshopper is working out so well for you and great suggestion! Will share with our product team. RE Ryan E. Network Admin Warehousing Used the software for: 2+ years ### "Small Business Phone Solution" December 16, 2021 4.0 Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and internal phone system has been great for the company. Web view to setup users and extensions make setup and changes a breeze that anyone can do it. Pros As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome. Cons None that I can think of at this time. That must be good. Review Source DA Debra A. Business owner Architecture & Planning Used the software for: 2+ years ### "Is your voicemail system buggy? Try Grasshopper " November 21, 2022 5.0 Positive. The best feature by far for us is the pro voice talent I can easily hire to record the business outgoing message. Pros We are a service business and spend time on client sites. We require a stable voicemail service to capture customer calls. Grasshopper does a nice job. Cons I’d like to pay for use by the number of calls they receive. Our business has cycles where it gets more calls at different times of the year Review Source Kellyn D. Computer Software Used the software for: ### "Grasshopper is Awesome!" April 17, 2015 4.0 When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere. Pros Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email. Cons No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature. Review Source Response from GoTo April 21, 2015 Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future. I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary Alyssa S. Trainer & Facilities Manager Veterinary Used the software for: 2+ years ### "Great program but app needs improvement " August 21, 2018 4.0 We use grasshopper on a daily basis and it has really helped us keep track of who we've spoken to, how often they've called and what our response has been. Pros I love the ease of leaving notes about what was said, or when calls were returned. Easy to track calls and search feature is super helpful. Cons I wish the app allowed you to leave notes about when calls were returned it is difficult to go back and forth between the desktop and app version. Review Source Response from GoTo August 27, 2018 Thanks for your feedback on the apps Alyssa! I've shared your app feedback with our team for review. Sheree W. President Accounting Used the software for: Less than 6 months ### "Up to recently, my experience has been very good. Something has changed." May 21, 2018 4.0 We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number. Pros The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier. Cons Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier. Review Source Response from GoTo June 8, 2018 Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know. LL Lauren L. Director of Business Strategy Hospital & Health Care Used the software for: 1-2 years ### "Affordable option, but unreliable phone app" May 19, 2020 3.0 Grasshopper did what we needed it to, it was short on features, but we made it work for multiple years. It is definitely the cost-friendly solution, especially for small businesses, and as long as you are not relying heavily on the phone app and use the desktop application. Also a plus, someone always picked up the phone when we called support, which I really appreciated. Pros It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose. Cons The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options, as the glitches take a significant toll on our ability to do business day to day, causing lots of frustrations. Alternatives considered [OnShift](https://www.capterra.com/p/122212/OnShift/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Grasshopper Yes, but we are currently moving to a new software that better suits our needs and can be used on a phone properly. Review Source VR Verified Reviewer Business Owner Consumer Services Used the software for: 2+ years ### "The best out there" September 13, 2018 5.0 The ease of use, for the price the value is awesome. We have been using for 2 years now and would not switch. Pros How we were able to get a 1800 # and 2 additional lines without breaking the bank. The program allows you also to change to meet your specific needs. Cons There is nothing I can say I dislike about this software. Great idea and works faboulous.. Review Source Response from GoTo September 17, 2018 Your review made our day! Thank you for your positive feedback and for taking the time to post this review. Rodrigo R. Head of IT Biotechnology Used the software for: 1-2 years ### "Great solution for virtual phone systems" April 8, 2020 5.0 We've been successfully using Grasshopper from the last 2 years and it works as expected. Pros It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones. Cons I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory. Review Source VR Verified Reviewer Virtual Administrative Assistant, Co-Owner Real Estate Used the software for: 2+ years ### "Top quality product at low price" March 9, 2019 5.0 Pros The quality that I like most about Grasshopper is how easy it is to set up, use and get assistance if you need it. Honestly, it is very easy to figure out on your own and operate. We switched from another call management company and saved over $100 a month by using Grasshopper! Cons I do not have anything at this time that I do not like about Grasshopper. Review Source VR Verified Reviewer Owner Construction Used the software for: 1-2 years ### "Using grasshopper for our small businesss." March 4, 2022 5.0 Overall, using grasshopper has helped my small business to maintain call center operations effectively. For the price, it is a good software to utilize. Pros Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls. Cons The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers. Review Source Shawn B. Small Business Owner Retail Used the software for: 6-12 months ### "Great value for the money!" November 17, 2019 5.0 I have been using Grasshopper for a while now. I got the service for my business for the price and convenience. I have the mobile app and make and receive all calls on my cell phone. I use it to receive faxes from wholesalers and customers. It has worked great for me the entire time I have been using it. Pros I loved that everything was virtual. I can make and receive calls right from my cell phone. I like that they offer toll free vanity numbers. I can receive faxes on the same number which is great and there are 3 extensions. I also like the price. Cons I really don’t have many dislikes. The main thing I don’t like is that you can’t send faxes. You also cannot transfer calls to a different extension on outbound calls. Review Source AK Alex K. Founder Media Production Used the software for: 2+ years ### "Grasshoper helps entrepreneurs scale their office environment" February 14, 2020 5.0 My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful. Pros I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons. Cons I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand. Reason for choosing Grasshopper I chose Grasshopper over the alternatives because of the value proposition that they bring, and especially at their price points. The platform is pretty flexible and customizable. Review Source Robin C. Owner Used the software for: 6-12 months ### "Grasshopper is everything I was looking for to manage my incoming phone calls. Love it!" May 15, 2018 5.0 Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus. Pros Grasshopper is very easy to use, there was no need to attend any training sessions that would take away time I don't have to lose. The fact I was able to set up everything myself in a very short amount of time was crucial to my decision; Grasshopper did not let me down. Additionally, the flexibility of the system makes it that much more appealing. Cons Honestly, there is nothing I dislike about the Grasshopper system. It gives me everything I was looking for in a virtual phone system to handle my incoming calls and messages. 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