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SMRT is the most powerful profit-generating software a dry cleaner can find. Our end-to-end workflow product consistently leads the industry in technological innovation and sophisticated automation. Specifically designed by a dry cleaner to maximize profitability, SMRT is cloud-based, intuitive, easy to use, and easy to learn. We continually find new ways to streamline and improve all aspects of your operation from customer communications to route management, production, reporting and more.
Provider
SMRT Systems
Located In
United States
Foundation
2015
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Mobile Apps
iOS, Android
Training
In Person, Documentation, Live Online, Webinars, Videos
Support
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum
Dry cleaners, tailors, laundries and fire restoration services that want to leverage technology to create more customers and increase their productivity.
Content Source: SMRT Systems
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Reviewers consistently praise SMRT Systems for its exceptional support and installation team, which remains responsive long after the initial setup. They value the straightforward training process and the support staff's ability to resolve issues quickly, often within the same day. Users also commend the technical support team for being readily available and consistently delivering solutions, making their experience with the software outstanding.
Users find the direct communication via text or email in SMRT Systems particularly useful, allowing them to interact with customers efficiently. They appreciate the access to email/text/issue history and the improvement in customer service through these channels. However, some users express concerns about additional charges for texting, the inability to change automated texts, and the lack of a mass email feature, which they find limiting.
Pros
Very modern and great looking user friendly interface. SMRT is unmatched in helping me run my highly sophisticated, multiple location business.
SMRT- has made a huge positive impact i my business in the short time I have been using it. Support from [sensitive content hidden] has been nothing but stellar and super responsive.
I am excited to see what new features SMRT will release next. It will only get better with more users contributing their good ideas to the platform.
Support is super helpful and easy to reach. Accounts receivable is very clear and we now have counter employees handle when one person used to previously.
Cons
Inability to send mass text/emails, additional charges for texting on top of monthly station fees. Unable to upload photo detail.
Before implementing SMRT, I hated coming into the plant seeing lots of finished products not assembled, items were double assembled from different satellite.
This ambiguity leads to confusion on implementation and training.
The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading.
"SMRT it is"
Overall: I can’t believe we are running this system for over 4 years. Would be lost without it.
Pros: SMRT is intuitive like Apple products. It is worlds ahead of the other available products in the market. The most stable and easy to use platform. Highly recommend this company!
Cons: Easy integration and user friendly no downside
"Review"
Overall: Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.
Pros: The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.
Cons: This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.
"Software Review"
Pros: This program is very convenient compared to the old system “spot”. Navigating through the program is much more efficient as well because it is touch screen.
Cons: At the moment I do not have any complaints with the program. It is very beneficial to business with how much of an ease it is to use.
"Thankful, Satisfied and Relieved to have joined with SMRT. "
Overall: 10/10. From start to finish I've been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience. The introduction to SMRT by [SENSITIVE CONTENT HIDDEN] really opened my eyes to what MY business needed and how well the SMRT system works. Quickly handing it off to [SENSITIVE CONTENT HIDDEN] for a longer period of great training. Over a month [SENSITIVE CONTENT HIDDEN] helped me get comfortable with things and show me the ropes. He settled many uncertainties and helped me shape the idea of the new operations of my business. He was always one email or call away- never skipped a beat. I am very thankful for his guidance through this process and would highly recommend SMRT to any dry cleaner I know because of the customer service I've received.
Pros: The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business.
Cons: The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The "closing ticket" process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item.
"Wish I Found SMRT Earlier"
Overall: I've really only dealt with 3 people so far. [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] was quick at replying to emails and very helpful in initial account creation. [SENSITIVE CONTENT HIDDEN] was extremely knowledgeable about industry, competing POS systems, and SMRT's software and solutions offered. He had patience while I shopped around a tried to resolve issues with Enlite before finally pulling the plug. [SENSITIVE CONTENT HIDDEN] is the man with the plan. Once I got to know him a littler better he really began to shine. He is a problem solver that had a solution/answer to all my questions. Only a once or twice were there things completely out of his control or not in his power to change. He can get things right directly while speaking to him on the phone or 20 minutes hanging up after MAX. He knows the software inside and out and his ability to code is very valuable. He also introduced us to several different methods of taking orders, assembling, and racking we did not do before that are a real time saver.
Pros: Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers.
Cons: The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity.
Vendor Response
