--- title: "SMRT Systems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMRT Systems Software - reviews, pricing plans, popular comparisons to other Dry Cleaning products and more." source_url: "https://www.capterra.com/p/175015/SMRT-POS/" page_type: "product" language: "en" --- # SMRT Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMRT Systems ## What is SMRT Systems? SMRT is the most powerful profit-generating software a dry cleaner can find. Our end-to-end workflow product consistently leads the industry in technological innovation and sophisticated automation. Specifically designed by a dry cleaner to maximize profitability, SMRT is cloud-based, intuitive, easy to use, and easy to learn. We continually find new ways to streamline and improve all aspects of your operation from customer communications to route management, production, reporting and more. ## What is SMRT Systems used for? [Dry Cleaning](https://www.capterra.com/dry-cleaning-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Overall rating Based on 117 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $75 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SMRT Systems alternatives Highest Rated [5.0 (154)](https://www.capterra.com/p/130695/Geelus/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [3.8 (727)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (216)](https://www.capterra.com/p/133390/CleanCloud/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175015/SMRT-POS/alternatives/) ## FAQs about SMRT Systems Overview ### What problems does SMRT Systems solve? SMRT Systems helps dry cleaning and laundry teams solve scattered customer communication, inefficient route planning, manual order tracking, and slow staff onboarding. It gives owners, CSRs, drivers, and managers one system for real-time garment visibility, automated texts, billing, reporting, and multi-store operations, reducing phone calls, errors, and administrative workload. Answer based on 104 reviews Overview ### Which roles and teams benefit most from SMRT Systems? SMRT Systems is most used by business owners, presidents, CEOs, and other operational leaders who oversee day-to-day service delivery and company performance. Operations managers, coordinators, and customer service teams use it to schedule work, manage workflows, standardize procedures, track finances, and maintain visibility across staff, customers, and jobs. Answer based on 117 reviews Overview ### What company size and industries is SMRT Systems built for? SMRT Systems is built mainly for small businesses, which make up 99% of reviewers, especially in Consumer Services at 38%. It serves dry cleaners, tailors, laundries, and fire restoration services, with additional use across Retail at 32% and Textiles at 13%, most often for dry cleaning. Answer based on 117 reviews Features and Usability ### What are the key features of SMRT Systems? SMRT Systems includes core dry cleaning POS features like garment tracking, barcode scanning, billing and invoicing, and multi-location order management. Differentiating features include pickup and delivery route management, driver mobile app tracking, automated customer texting, customer portal access, and customizable KPI reporting for operations and receivables. Answer based on 70 reviews Integrations ### Which third-party tools and platforms does SMRT Systems integrate with? SMRT Systems connects natively to Segment and Zapier, giving it two third-party integrations for data routing and app connections. Zapier extends access to many connected apps, while Segment supports customer data collection and event tracking. Answer based on 6 reviews Getting Started and Support ### How good is SMRT Systems customer support? SMRT Systems provides responsive customer support and practical guidance that many dry cleaning businesses find easy to work with. Teams often mention fast help by phone or email, smooth training, and a willingness to make adjustments, though some users still want stronger reporting accuracy and a few added features. Answer based on 70 reviews Getting Started and Support ### How easy is it to onboard and train a team on SMRT Systems? SMRT Systems is generally quick to onboard and train, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say front-counter, production, and driver teams often learn fast with minimal guidance, while admins, older employees, and teams handling complex route setups or go-live transitions may need more time. Answer based on 35 reviews Getting Started and Support ### What customer support options does SMRT Systems offer, and how do users rate the experience? SMRT Systems offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, responsive, friendly, and knowledgeable, with many issues resolved quickly by email or phone. A few reviewers mention early onboarding confusion, limited help menu usefulness, and occasional needs for more customization. Answer based on 92 reviews Features and Usability ### How well does SMRT Systems adapt to existing operations? SMRT Systems adapts well to existing dry cleaning workflows while also helping teams standardize and simplify daily operations. Many owners and front-counter staff find setup, training, and process changes manageable, especially with customization support, though some businesses face a learning curve during onboarding or need specific workflow features refined. Answer based on 28 reviews ## Who uses SMRT Systems? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 128 Dry Cleaning reviews Capterra data shows that buyers of dry cleaning software rank the following features as their top priorities: - **Point of Sale (POS)** (**56%** of reviewers rated this feature as critical) - **Customer Accounts** (**56%**) - **Inventory Management** (**42%**) SMRT Systems supports all three of the top features buyers look for in dry cleaning software: **Point of Sale (POS)**, **Customer Accounts**, and **Inventory Management**. Together, these capabilities help businesses process transactions accurately, keep customer details and order history organized, and track items and stock more effectively, allowing teams to manage daily operations with better speed and control. Point of Sale (POS) 5.0 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Inventory Management 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Employee Management 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Billing & Invoicing 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Accounts 4.8 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Payment Processing 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions SMRT Systems 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Dry Cleaners: Designed to be used by dry cleaning businesses - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Split Billing: Manage and divide costs, invoices, payments, billings, etc. between two or more entities - Stock Management: Manage the buying, selling, and holding of stocks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.8 (117) 4.8 Based on 117 reviews ## Pricing Value for money 4.7 (111) Basic $75.00 Per User,Per Month Value for money 4.7 (111) 4.7 Based on 111 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Segment](https://www.capterra.com/p/150621/Segment/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (117) 4.9 Based on 117 reviews ## User reviews Overall rating 4.9 Based on 117 reviews Filter by rating 5(105) 4(11) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent KB Keith B. GM Textiles ### "GM" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 20, 2023 Customer service is amazing, very efficient and friendly team. \[sensitive content hidden\] all phenomal. Pros It is user friendly once you are trained. Cons The accounting portion is not user friendly but I am told this is being worked on. Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JK Justin K. CEO Consumer Services ### "Best in the business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2023 10/10! Very impressed with the team! Pros Certainly! Here's the edited version:In simple terms, this system is unparalleled. SMRT is the cornerstone of my business. I relied on it when I had just one store, and now, with 15 stores, it remains indispensable. By design, the system streamlines your operations, resulting in cost savings and more customer engagement. The team continuously updates and enhances its features. What's more, the system is modular, ensuring it adapts to your business needs. The support and installation team is exceptional. Cons Some functions are still in the works, but the fact that the SMRT team is actively working to improve their product and the fact that they listen to the needs of their customers speaks volumes! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JN Jason N. Route Operations Manager Retail ### "If you have a route SWTICH TO SMRT NOW" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2023 Words cannot describe how SMRT has made my life so much better. Not my work, MY LIFE. Pros The switch to SMRT has made my life so much easier as a Route Manager. Cons Sometimes, there support team gets back to me in 20 minutes instead of 5 minutes. Serisouly, they are quick to jump on an issue and resolve the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jamie M. President Consumer Services ### "I love SMRT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2023 Overall SMRT is a huge benefit to our business. Pros I love the route management. I love the ease of texting and emailing. I love all of the email/text/issue history you can access. I love the driver app. It's awesome. There are two features I'd love to see added to the route management side, but overall I am a huge fan. Cons I have only two complaints. There are two features missing on the route management side that would make my life tremendously easier. And it's difficult to get a simple "this date to that date" KPI sales for a group of customers. It's not accurate so I have to do it manually. Reasons for choosing SMRT Systems SMRT had the best features and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Marcus W. Owner Retail ### "Smrt has the smarts built in " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2023 Pros I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially \[sensitive content hidden\], who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now able to deliver a higher level of service to our customers.If you're in the dry cleaning industry, I can't recommend SMRT Systems enough. They're a team of true professionals who are dedicated to helping their clients succeed. Thanks for everything, SMRT Systems! Cons Nothing really as this is miles ahead of other systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Matthew H. Owner Retail ### "Best Drycleaning soft i have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2023 Best business decision i have ever made. Pros How easy it was to set up and all of its features especially the Marketing . Cons nothing i like the lot. can not find anything i dont like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jeremy K. Owner Retail ### "SMRT Dry cleaning Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 SMRT- has made a huge positive impact i my business in the short time I have been using it. Support from \[sensitive content hidden\] has been nothing but stellar and super responsive. \[sensitive content hidden\] answer my question and solve any issues almost immediately. they are extremely knowledgeable about their product and are overachievers, working nights and weekends to make sure my business is up and running at all times. Pros Very modern and great looking user friendly interface. SMRT is unmatched in helping me run my highly sophisticated, multiple location business. I have multiple stores, multiple routes, complex billing, multiple discount promotions, many price rate, different brands, many employees, and much more. SMRT handles all these multiple moving parts with ease. Cons some features I would like are not ready, but most of my needs have been met to run my multi location, highly sophisticated operation with lots of moving parts. Switched from [Liberty Touch Control](https://www.capterra.com/p/93389/Liberty-Touch-Control/) Needed a more modern software Reasons for choosing SMRT Systems Great customer service, most modern features, user friendly interface, and unmatched customer care/support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Chris J. President Individual & Family Services ### "Cleaners software user" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2023 very little lost (misplaced) items. marketing advise and help, barcode system integration Pros Fully functional, easy to fit into our mode of operation, cloud based, very personal service Cons Poor cash drawer accounting, credit charges not on daily audit sheets Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Ryan M. Owner Consumer Services ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2023 Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process. Pros The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing. Cons This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process. Switched from [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Needed a system that would integrate all of my stores and accommodate both laundromats, commercial laundry and dry cleaning. ultimately the switch was made because of the great trigger marketing that integrates with the customer database! Reasons for choosing SMRT Systems ultimately the switch was made because of the great trigger marketing that integrates with the customer database! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NS Nichole S. Store General Manager Consumer Services ### "SMRT Systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 1, 2022 Pros The ability to quick detail an order during drop off and how detailed we can be for each item. Cons It's not set up for pre-payment businesses. So it makes a few things quite difficult on our end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175015/SMRT-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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