--- title: "SMRT Systems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMRT Systems Software - reviews, pricing plans, popular comparisons to other Dry Cleaning products and more." source_url: "https://www.capterra.com/p/175015/SMRT-POS/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SMRT Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMRT Systems ## What is SMRT Systems? SMRT is the most powerful profit-generating software a dry cleaner can find. Our end-to-end workflow product consistently leads the industry in technological innovation and sophisticated automation. Specifically designed by a dry cleaner to maximize profitability, SMRT is cloud-based, intuitive, easy to use, and easy to learn. We continually find new ways to streamline and improve all aspects of your operation from customer communications to route management, production, reporting and more. ## What is SMRT Systems used for? [Dry Cleaning](https://www.capterra.com/dry-cleaning-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Overall rating Based on 117 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $75 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SMRT Systems alternatives Highest Rated [5.0 (155)](https://www.capterra.com/p/130695/Geelus/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/133390/CleanCloud/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.9 (29)](https://www.capterra.com/p/207505/Curbside-Laundries/reviews/) Starting price $260.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175015/SMRT-POS/alternatives/) ## FAQs about SMRT Systems Overview ### What problems does SMRT Systems solve? SMRT Systems solves fragmented dry-cleaning operations by connecting point-of-sale, garment detailing and tracking, assembly, billing, route scheduling, driver delivery updates, and customer messaging in one workflow. It reduces manual customer calls, unclear order status, and disconnected multi-location processes. Dry cleaners, customer service representatives, drivers, production teams, and owners benefit from real-time visibility and role-specific reporting. Answer based on 85 reviews Overview ### Which roles and teams benefit most from SMRT Systems? SMRT Systems is most used by business owners, presidents, CEOs, and other executives who oversee daily performance and growth. Operations, route, and store managers use it to coordinate field activity, scheduling, and service delivery, while administrative managers support day-to-day records, team communication, and operational follow-through. Answer based on 117 reviews Overview ### What company size and industries is SMRT Systems built for? SMRT Systems is built primarily for small businesses in Consumer Services, which account for 99% and 38% of reviewers, respectively. It serves dry cleaners, tailors, laundries, and fire restoration services, with Retail representing 32% and Textiles 13% of reviewers. Its most common use case is dry cleaning, cited by 76% of reviewers. Answer based on 117 reviews Features and Usability ### What are the key features of SMRT Systems? SMRT Systems includes core point of sale (POS), customer accounts, and billing and invoicing features. The POS supports transaction handling, while customer accounts help staff set up and manage customer interactions. Billing and invoicing can be customized for client needs and supports timely invoice payment. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does SMRT Systems integrate with? SMRT Systems connects natively to Segment and Zapier. Answer based on 6 reviews Getting Started and Support ### How good is SMRT Systems customer support? SMRT Systems provides responsive, hands-on support that many dry-cleaning operators describe as fast and practical. Teams can get help by phone or email, and the company often considers feature requests and operational adjustments. A few users still report gaps in specialized setup help or desired route and reporting capabilities. Answer based on 70 reviews Getting Started and Support ### How easy is it to onboard and train a team on SMRT Systems? SMRT Systems offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that front-counter staff, production teams, drivers, and employees with basic computer skills often learn daily tasks quickly. Administrators, older employees, and teams configuring complex workflows may need more time and clearer implementation guidance. Answer based on 35 reviews Getting Started and Support ### What customer support options does SMRT Systems offer, and how do users rate the experience? SMRT Systems offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users commonly describe support as fast, knowledgeable, friendly, and effective at resolving issues, often on the same day. Some users report weak help-menu documentation and occasional onboarding confusion, requiring direct assistance. Answer based on 92 reviews Features and Usability ### How well does SMRT Systems adapt to business workflows? SMRT Systems adapts well to varied dry-cleaning workflows through configurable processes, integrated operations tools, and accessible training. Owners and multi-location teams value the ability to tailor setups, track work, and change procedures as needs evolve. Some users face a learning curve during conversion or want clearer onboarding and specialized workflow features. Answer based on 28 reviews ## Features AI summary Based on 129 Dry Cleaning reviews Capterra data shows that buyers of dry cleaning software rank the following features as their top priorities: - **Point of Sale (POS)** (**56%** of reviewers rated this feature as critical) - **Customer Accounts** (**55%**) - **Inventory Management** (**42%**) SMRT Systems supports all three of the features reviewers rate most important: **Point of Sale (POS)**, **Customer Accounts**, and **Inventory Management**. Together, these capabilities help businesses process transactions accurately, keep customer information organized, and track garment or supply inventory more effectively, allowing teams to improve daily operations and deliver more consistent service. Point of Sale (POS) 5.0 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Inventory Management 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Employee Management 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Billing & Invoicing 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Accounts 4.8 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Payment Processing 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions SMRT Systems 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Dry Cleaners: Designed to be used by dry cleaning businesses - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Split Billing: Manage and divide costs, invoices, payments, billings, etc. between two or more entities - Stock Management: Manage the buying, selling, and holding of stocks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.8 (117) 4.8 Based on 117 reviews ## Pricing Value for money 4.7 (111) Basic $75.00 Per User,Per Month Value for money 4.7 (111) 4.7 Based on 111 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio Segment](https://www.capterra.com/p/150621/Segment/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (117) 4.9 Based on 117 reviews ## User reviews Overall rating 4.9 Based on 117 reviews Filter by rating Counts reflect reviews available in this feed. 5(105) 4(11) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer General Manager Used the software for: 3-5 years ### "Great Dry Cleaning system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 4, 2021 Overall experience has been positive. They move quickly to help on technical issues and rarely leave things undone. Pros I like the advances they have made in pick up and delivery as well as the ease of use for the client looking at our company. Cons There is a lack of ability to truly service in city buildings in a clean and functional manner on the route. SMRT system is able to be modified in so many ways that you may run into conflicting opinions on the best way to crack your specific nut. This ambiguity leads to confusion on implementation and training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Thankful, Satisfied and Relieved to have joined with SMRT. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 10/10. From start to finish I've been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience. The introduction to SMRT by \[SENSITIVE CONTENT HIDDEN\] really opened my eyes to what MY business needed and how well the SMRT system works. Quickly handing it off to \[SENSITIVE CONTENT HIDDEN\] for a longer period of great training. Over a month \[SENSITIVE CONTENT HIDDEN\] helped me get comfortable with things and show me the ropes. He settled many uncertainties and helped me shape the idea of the new operations of my business. He was always one email or call away- never skipped a beat. I am very thankful for his guidance through this process and would highly recommend SMRT to any dry cleaner I know because of the customer service I've received. Pros The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business. Cons The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The "closing ticket" process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: Less than 1 year ### "This has been a nightmare" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2021 Horrible experience Pros Basically the company installed the software and wouldn't help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn't even working for me. Cons Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don't believe that they are available to help you 24/7 once they got you hooked you are out of luck Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kyle M. Director of Operations Used the software for: 1-3 years ### "SMRT POS is Just Plain Smart" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 In my opinion, a POS is only as good as the support team behind the software. The support team behind SMRT POS is knowledgeable, responsive, and friendly. Nearly all of my support requests are solved the same day, typically inside of 2 hours. Pros Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past. The layout and functionality of the software is intuitive so it's easy for people who've never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it's been transformitive for our business. Cons When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Wish I Found SMRT Earlier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2020 I've really only dealt with 3 people so far. \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] was quick at replying to emails and very helpful in initial account creation. \[SENSITIVE CONTENT HIDDEN\] was extremely knowledgeable about industry, competing POS systems, and SMRT's software and solutions offered. He had patience while I shopped around a tried to resolve issues with Enlite before finally pulling the plug. \[SENSITIVE CONTENT HIDDEN\] is the man with the plan. Once I got to know him a littler better he really began to shine. He is a problem solver that had a solution/answer to all my questions. Only a once or twice were there things completely out of his control or not in his power to change. He can get things right directly while speaking to him on the phone or 20 minutes hanging up after MAX. He knows the software inside and out and his ability to code is very valuable. He also introduced us to several different methods of taking orders, assembling, and racking we did not do before that are a real time saver. Pros Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers. Cons The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Six Years Running" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2020 Incredibly fast and organized support, mixed with an ever updating platform allows us to automate where we didn't know we'd be able to before. Pros SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization. Cons I thought we needed an app to appeal to the newer generations. Actually, couldn't be further from the truth. SMRT delivers in every aspect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin assistant/manager Used the software for: 1-3 years ### "Very happy we switched to SMRT. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2020 It has greatly improved our company. Most of our employees are cross trained and know how to mark in, assembly and deliver. It’s so simple to use. No one has just one job anymore. Support is super helpful and easy to reach. Accounts receivable is very clear and we now have counter employees handle when one person used to previously. Pros We are very happy we made the switch to SMRT. It is a simple easy platform to use and training employees. Assembly has been much more efficient and contacting the customers is very easy through the software. I like that it is browser based so I can login in whenever and where ever I need to. Set up is super easy and I am able to install myself instead of calling support. Cons Batch emails and texts. I wish I was able to email all customers a coupon or info about a new service from SMRT. I go through mail chimp to send batch emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2023 Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process. Pros The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing. Cons This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "SMRT it is" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 I can’t believe we are running this system for over 4 years. Would be lost without it. Pros SMRT is intuitive like Apple products. It is worlds ahead of the other available products in the market. The most stable and easy to use platform. Highly recommend this company! Cons Easy integration and user friendly no downside Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President Used the software for: 3-5 years ### "Exceptional POS for Dry Cleaners!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2020 My overall experience with SMRT has been fantastic! They are a great partner to have in the dry cleaning industry. Pros What I like most about the software is it's a very friendly user interface. The integration with our existing business was very easy. Training is fast and efficient! Cons In the beginning I did not like the terminals that were used. Shortly after we switched they moved to a computer based platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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