Who Uses This Software?

Interior Designers, Interior Decorators, E-Designers, Landscape Designers


Average Ratings

3 Reviews

  • 1.5 / 5
    Overall

  • 1.5 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Ivy
  • www.ivy.co/
  • Founded 2016
  • United States

About Ivy

You always have your finger on the pulse of your business. Using modern and intuitive tools, youll manage your projects like a pro.


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Ivy Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management

Ivy Reviews Recently Reviewed!


A Cheap and Flawed Program with Arrogant Support

Feb 04, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It looks pretty on screen - designed by designers, IVY presents well but is clunky, illogical, outdated and has constant updates that cause major disruptions and data loss with no useful support, just tired apologies from uneducated 'support people'

Cons: Is cost our business thousands before we finally saw it for what it is - there is no current way to export any of your business data as this program is so out of date and they can't keep with it.

Overall: disgusting, costly, exhausting, wasetful

Poor User Experience and Awful Customer Service

Mar 14, 2019
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The user interface is nice looking - that's all I liked.

Cons: It's hard to get around - things are in illogical places. They have features that would be really cool if they worked properly, like the Chrome extension. Additionally, you are locked into paying for 1 year. So if you decide the software is not right for your business, you cannot cancel. The terms are not communicated properly. the fine print on a presentation deck and a terms agreement buried in the settings of the program and not pointed to does not constitute communication of terms in a service-oriented field. No wonder the Interior Designers who built this software and no longer designers. their customer service is atrocious.

Overall: I've had an overwhelmingly negative experience. The salesperson forgot our first appointment (I should have cancelled at this point) and did not show up, then when we rescheduled she was pushy and looking back, rather manipulative. She did not share the terms with me, just expected me to read the fine print.

The customer support is argumentative and not helpful. They talk in circles and do not address issues and are slow to respond. It is not a customer first business they are running, it is a numbers game.

I would look for alternatives before using this software or supporting this company. While I can forgive some technical product difficulties, the service put the nail in the coffin. Personally, when the 1 year contract is up, I will be running far away from this company.

Very unsatisfied

Apr 07, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I liked the software program's concept.

Cons: I did not like the functionality or the quality of the presentation.

Overall: I signed up with this program to help me stay organized and to create proposals with a professional and attractive presentation for my clients. My expectations were that I would receive the help I needed to get set up & sufficiently run the program.

This program has not only cost me money (overpriced for quality of product & services) but has cost me several jobs because of the lack of clear images migrated from the ivy clipper tool and my files stored on my computer!!

I have tried to contact customer support, what a joke! I am told that I have 15 minutes. I have tried to email the company and the program freezes. This software program needs a complete overhaul as does the support team.

This is the first review I have ever written but I want others to know that Ivy is not worth the money that you spend, or the time that it is supposed to save!

I can say that I sure wish that I had done my homework before signing up with this company.

I am still struggling with finding an adequate software program to help me stay organized and present a profession proposal to my clients.