# JumpCloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about JumpCloud Software - reviews, pricing plans, popular comparisons to other Single Sign On products and more. Source: https://www.capterra.com/p/175092/JumpCloud-DaaS --- # JumpCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) JumpCloud ## What is JumpCloud? JumpCloud’s cloud directory enables internal IT departments, MSPs, VARs/distributors, and DevOps teams to securely and easily enable access to any IT resource, from anywhere. Commission a security strategy that works for your organization by enabling SAML 2.0 Single Sign On, LDAP, or SCIM. Choose from a library of 700+ pre-configured SAML apps and give users access to virtually all of their IT resources, whether on-prem or in the cloud, with a single, secure set of credentials. ## What is JumpCloud used for? [IT Management](https://www.capterra.com/it-management-software/)[Identity Management](https://www.capterra.com/identity-management-software/)[Authentication](https://www.capterra.com/authentication-software/) Recognitions Shortlist Overall rating Based on 293 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $3 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## JumpCloud alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (153)](https://www.capterra.com/p/148872/Automox/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (760)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175092/JumpCloud-DaaS/alternatives/) ## FAQs about JumpCloud Overview ### Which roles and teams benefit most from JumpCloud Directory Platform? JumpCloud Directory Platform is most used by IT administrators, support teams, and infrastructure engineers who manage identities, devices, and access across users and systems. Business owners, executives, and security leaders use it to strengthen policy control, simplify onboarding and offboarding, and maintain centralized visibility over authentication, compliance, and endpoint management. Answer based on 267 reviews Overview ### What company size and industries is JumpCloud Directory Platform built for? JumpCloud Directory Platform is built primarily for small businesses, which make up 73% of reviewers, and is most used in Information Technology and Services at 26%. It also serves midsize businesses at 18% and enterprises at 9%, with strong adoption in Computer Software at 14% and Financial Services at 6%. Answer based on 267 reviews Features and Usability ### What are the key features of JumpCloud Directory Platform? JumpCloud Directory Platform includes core identity and device management features like user management, password management, single sign-on, multi-factor authentication, and cross-platform device management for Windows, macOS, and Linux. Differentiating capabilities include cloud directory services, LDAP and RADIUS support, policy-based onboarding, and remote provisioning without traditional Active Directory. Answer based on 78 reviews Pricing ### How much does it cost and what fees or limitations are included? JumpCloud Directory Platform starts at $3/user/month for Cloud Directory, with Device Management at 11, SSO at 13, Core Directory at 15, Platform at 22, and Platform Prime at 27. A free trial is available. Reviewers say value is solid, but costs rise quickly with multiple services, larger teams, feature-gated tiers, and advanced support. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does JumpCloud Directory Platform integrate with? JumpCloud Directory Platform integrates with Google Workspace, Microsoft 365, Okta, Duo Security, Cisco Meraki, FortiGate Next-Generation Firewall, OpenVPN Access Server, and Egnyte. Reviewer feedback confirms these connections for identity, SSO, MFA, VPN, firewall, and directory management, and the catalog also lists Slack, GitHub, Salesforce Sales Cloud, and Dropbox Business. Answer based on 51 reviews Getting Started and Support ### How easy is it to onboard and train a team on JumpCloud Directory Platform? JumpCloud Directory Platform is fairly quick for end users and new hires to pick up, with many reviewers describing the interface as intuitive and requiring limited training. Admins, MDM newcomers, and teams using advanced settings often need more time. Training is available through live online sessions, webinars, and documentation. Answer based on 16 reviews Getting Started and Support ### What customer support options does JumpCloud Directory Platform offer, and how do users rate the experience? JumpCloud Directory Platform offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and thorough, with useful documentation and willingness to jump on calls. Some report inconsistent expertise, slower follow-up on urgent cases, and difficulty finding certain how-to articles. Answer based on 57 reviews ## Who uses JumpCloud? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 108 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 108 reviews IT & Software Development 50% IT & Software Development 50% Administrative 18% Engineering 16% Customer Services & Support 4% Others 12% Top industries Based on 108 reviews Information Technology and Services 54% Computer Software 16% Financial Services 16% Computer & Network Security 9% Other 5% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Single Sign On 4.7 (70) 87.14% of 70 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Access Controls/Permissions 4.4 (68) 80.88% of 68 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Dashboard 4.4 (51) 76.47% of 51 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Compliance Management 4.5 (42) 54.76% of 42 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Self Service Portal 4.2 (40) 52.50% of 40 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information User Management 4.7 (40) 90.00% of 40 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks JumpCloud 146 features Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Regulate who can view information within the system Define levels of authorization for access to specific files or systems Control and manage access to company resources Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify and flag unusual behaviors and malicious software Application programming interface that allows for integration with other systems/databases Download applications that can be internally saved Define levels of authorization for access to specific applications Track, manage and store the applications of potential future members, customers or candidates Identify and respond to security threats to developed applications Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans The system can automatically recognize a user and/or device Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Manage and secure access to business data and applications on personal devices. Communicate using direct chat or messages within the system Identify and respond to security threats to cloud applications Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Manage the processes involved when making the application ready for use Access client's system information, including hardware and software configuration, to perform diagnostics Encrypts information on an entire hard drive including data, files, OS, and software programs. Process of familiarizing new employees with the company, their position, and responsibilities Passwords are stored in an encrypted format Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs Manage the enrollment and onboarding of all new members and accepted applications Investigate security threats and validate malicious activity A chronological record of actions or occurrences within a network, software, or process Public or private sharing of digital files such as documents, audio/video, images, and more Store and access documents, forms, and photos in one centralized place Intended to be used by managed service providers Compliant with HIPAA, which sets standards for sensitive patient data protection Track and manage inventory levels to maintain proper supply Guidelines set by the International Organization for Standardization Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Identify the physical location of an individual, asset, device, etc. Collects and aggregates data from various systems within the IT environment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Request two or more credentials to prove user's identity before granting access to systems Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Tracks and makes accessible data on the health of servers and other network components. Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources The ability to manage all patches within a network Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Set and enforce password security requirements such as length, character sets, and regular password changes Install software updates and bug fixes remotely Determine which patches should receive immediate attention Test patches before deployment to mitigate security risks A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create new policies or alter existing policies Create, manage, and track policies and procedures within an organization Control, monitor, and secure privileged accounts and their access to critical data and IT applications Plan and coordinate all the resources, costs and time needed to execute assignments Trigger clickable pop-up messages Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Identify and orchestrate execution of actions needed to restore systems to optimal conditions Control system behavior and appearance, and access and report on system status/health from a distant location Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Regulations on a company's internal process when dealing with financial reporting Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Securely share encrypted passwords with colleagues Systematic evaluation of the security of a company's overall security system and situation Receive alerts and reports of security problems including password breaches Manage and control the security aspects of an organization's digital assets, resources, and operations Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Enable end users to request access or request changes to their account privileges Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Record active support and chat sessions for auditing and training Allow users to access multiple services after entering their login credentials once Allows businesses to manage the software installed on their devices. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Create a schedule when files and folders are synchronized Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Connect with meeting participants remotely over video Supports various video file formats Track and manage virtual machines (VMs) running on physical host machines Extend virtual private network over public networks to enable protected information exchange Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (293) 4.4 Based on 293 reviews ## Pricing Value for money 4.5 (250) Free Trial [View pricing plan details](https://www.capterra.com/p/175092/JumpCloud-DaaS/pricing/) Cloud Directory $3.00 Per User,Per Month It includes: - Cloud Directory Device Management $11.00 Per User,Per Month It includes: - Device Management / MDM - Patch Management - Remote Access SSO $13.00 Per User,Per Month It includes: - Cloud Directory - Single Sign-on - User Lifecycle Management - Multi-Factor Authentication (MFA) - Password Manager Core Directory $15.00 Per User,Per Month It includes: - Cloud or On-Premises - Secure Access Platform $22.00 Per User,Per Month It includes: - Identity Management - Device Management - Access Management Platform Prime $27.00 Per User,Per Month It includes: - 24 X 7 Support - Passwordless Authentications Value for money 4.5 (250) 4.5 Based on 250 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (248) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (248) 4.5 Based on 248 reviews ## User reviews Overall rating 4.6 Based on 293 reviews Filter by rating 5(202) 4(78) 3(12) 2(0) 1(1) Mentioned topic Sorted by most recent AG Archie G. IT Manager Security and Investigations ### "Decent cloud management for our UK team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 11, 2026 I've had a generally positive experience with JumpCloud, finding its intuitive interface and robust features to be a great asset for managing our team's devices. While I've encountered some minor issues, the support team has been responsive and helpful in resolving them. Pros JumpCloud's password management and access controls are pretty solid, and we've had no major issues with it. The interface is user-friendly, and we've been able to set up our team members with ease. It's taken some time to get everyone accustomed to the new system, but overall, we're happy with the results. Cons I'm not a huge fan of the reporting features. It took a bit to figure out how to get the data I needed, and sometimes the results are kind of annoying to interpret. However, the team has been able to work around these issues and still get the insights we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Juan R. IT Director Computer Software ### "Reliable Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 5, 2026 They provide a lot of useful solutions for our company, we use almost all of them so they became on our core application and have almost everithing what we need on an all like that one Pros They are always releasing new and useful features. Also they have a centralized management under things like devices, users, apps. Their roadmap is solid and the things they include are really useful most of the times Cons They do not have an automated application repository for end users. All has to be deployed trough the admin console. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DK Datha K. System Admin Information Technology and Services ### "Simplifying IT Administration with JumpCloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall, my experience with JumpCloud has been positive. The platform provides a reliable and centralized solution for managing users, devices, and access across different operating systems, making IT administration more efficient. I found the interface to be well organized, and features like single sign-on, multi-factor authentication, and device management helped improve both security and productivity. Although there is a learning curve when configuring some advanced features, the platform offers strong documentation and a comprehensive set of tools for modern IT environments. Overall, JumpCloud is a flexible and scalable solution that is well suited for organizations looking to simplify identity and device management while maintaining strong Security and Enhance it Pros The benefits I got from jumpcloud. management by bringing identity, device, and access management together in a single cloud-based platform. It provides a centralized way to manage users, devices, and security policies across different operating systems, making administration more efficient. I also appreciate its strong focus on security, with features such as multi-factor authentication, single sign-on, and conditional access, which help organizations protect their resources while giving employees a seamless user experience. Overall, JumpCloud's flexibility, ease of use, and support for modern, hybrid work environments make it a valuable solution for businesses of all sizes. Cons The initial setup and policy configuration may require a learning curve, and troubleshooting can sometimes be time-consuming due to the wide range of settings available. Additionally, certain advanced capabilities are only available in higher-tier , We recommend everyone to use it and avail the benifits. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Vivek P. System Administrator Information Technology and Services ### "Easy-to-Use Identity Management with Excellent Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall, my experience with JumpCloud has been positive. It has simplified user identity, device, and access management by providing a centralized platform for administration. The interface is intuitive, and features like single sign-on, password management, and remote device management have improved operational efficiency. While there are some areas that could be improved, such as Linux disk encryption support and the initial learning curve for advanced configurations, the platform is reliable, secure, and offers good value for organizations managing a diverse IT environment. Pros I liked most about JumpCloud is that it provides a centralized platform for managing users, devices, and access across different operating systems. The interface is clean and easy to navigate, making day-to-day administration straightforward after the initial setup. Its password management and single sign-on features improve both security and user convenience, while remote device management allows IT teams to manage systems from anywhere. I also found it to be a good value for organizations looking for an all-in-one identity and device management solution, and the customer support team is responsive when assistance is needed. Cons One area where JumpCloud could improve is its support for disk encryption on Linux. While disk encryption management works well for Windows and macOS devices, the Linux implementation is more limited and does not provide the same level of functionality or ease of management. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Marko K. Cloud Specialist Computer Software ### "JumpCloud for device management and directory service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 1, 2026 Overall highly recommended. It has helped our IT team immensely without braking the bank. Other providers were a lot more expensive. Pros This Directory-as-a-Service acts as a single hub for managing user identities across Windows, macOS, Linux, and servers. It handles identity and access needs—like LDAP, RADIUS, AD integration, and Google Workspace syncing—all from one place. You also get unified endpoint management for Windows and Apple devices, covering patching, app updates, and security without jumping between dashboards. Plus, it builds in security essentials like FileVault, while letting users log into their devices with their Google credentials. Cons The level 1 customer support has occasionally been a bit underwhelming, although that is quite common these days. The user interface for deploying computer policies is a bit difficult to understand sometimes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Abenezer G. IT Support Specialist Financial Services ### "IT Support Specialist " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 30, 2026 My overall experience with JumpCloud has been great. I like how everything is easy to access and manage from one place, which helps simplify daily IT tasks. The platform makes it convenient to control users, devices, and policies efficiently, saving time and improving overall workflow. Pros What I liked most about JumpCloud is its ability to manage Macs, Windows, and Android devices all in one place, providing centralized control over users, systems, and security policies across different platforms. Cons What I liked least about JumpCloud is that managing Android devices is not as stable as other platforms. The experience can feel inconsistent, with occasional issues in applying policies and syncing devices. This makes it harder to maintain uniform control across all systems. While it works well for Mac and Windows, the Android management feature could be more reliable and polished overall. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Carlos M. IT administrator Consumer Services ### "Jumpclous is such an incredible tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Our administration have became better since we implemented JC instead of active directory. Moreover, JC business and technical support are so great Pros Console administration, customer support and the interaction al over the resources to improve the administration of users, devices and evertyhing . Cons JumpCloud Absolutely can improve the workflows whitin app catalogo and chrome update by policies. Dashborads could improve this. Switched from [Azure Active Directory External Identities](https://www.capterra.com/p/254815/Azure-Active-Directory-External-Identities/) Cloud administration, automate task and administrate centralize Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Abdirahman A. DevOps Mechanical or Industrial Engineering ### "State of the art service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2026 Great, very impressed. They should keep optimising and making simpler hugely complicating MDM workflows as they currently do. Pros Best support and Jumpcloud are keen on constant improvement which makes me confident that we are getting state-of-the-art service Cons The staff should equally be knowledgeable regarding their features and services, there were a few moments, where one staff knew something that the other didn't. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Suchathit B. Secuity Cloud Engineer Information Technology and Services ### " JumpCloud support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 I love JumpCloud. It is easy to use, reliable, and helpful for managing users, devices, access, and security policies in one platform. Pros Customer Support for JumpCloud is very good. The support team is responsive, helpful, and provides clear guidance when we need assistance. Cons I like how the JumpCloud support team supports the customer, but sometimes we would like more detailed examples or clearer documentation for specific use cases. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PY Pankajj Y. AM IT infra and Security Banking ### "Great All-In-One Dashboard With Slighter Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2026 JumpCloud provides a solid, centralized platform that significantly simplifies cross-platform identity and device management. The learning curve for advanced settings can be steep, but overall, it efficiently keeps our infrastructure organized and secure Pros The admin console is highly intuitive for basic identity access management, saving our team a lot of time. My only minor complaint is that the UI can feel slightly cluttered when navigating deep into policy configurations Cons The platform tries to handle everything, but some features lack depth compared to dedicated tools. Additionally, finding specific policy configurations inside the UI requires clicking through too many layers, which slows down daily workflows. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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