--- title: "JumpCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JumpCloud Software - reviews, pricing plans, popular comparisons to other Directory products and more." source_url: "https://www.capterra.com/p/175092/JumpCloud-DaaS/" page_type: "product" language: "en" --- # JumpCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) JumpCloud ## What is JumpCloud? JumpCloud is a cloud-based platform that consolidates identity, device, and access management into a single system. IT teams use it to manage users, devices, and applications across Windows, macOS, Linux, iOS, and Android from one web-based Admin Portal, without on-premises hardware. Businesses use JumpCloud to automate user onboarding and offboarding, enforce security policies, and provide employees with secure access to the tools they need. Features include Single Sign-On (SSO), Multi-Factor Authentication (MFA), Mobile Device Management (MDM), Privileged Access Management, a Password Manager, and Zero Trust policy enforcement. The platform supports compliance with SOC 2, HIPAA, GDPR, and the EU AI Act through built-in controls and audit-ready reporting. It also helps IT teams discover and govern both approved and unapproved AI tools in use across the organization. ## What is JumpCloud used for? [Single Sign On](https://www.capterra.com/single-sign-on-software/)[Access Governance](https://www.capterra.com/access-governance-software/)[Mobile Device Management](https://www.capterra.com/mobile-device-management-software/) Recognitions Shortlist Overall rating Based on 294 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $3 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Computer Security / 2026 - Cybersecurity / 2026 - Identity Management / 2026 - Mobile Device Management / 2026 - Managed Service Providers (MSP) / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## JumpCloud alternatives Highest Rated [4.9 (4,867)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (1,841)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175092/JumpCloud-DaaS/alternatives/) ## FAQs about JumpCloud Overview ### Which roles and teams benefit most from JumpCloud? JumpCloud is most used by IT administrators, system administrators, DevOps engineers, and IT support teams that manage user identities, devices, and secure access across distributed environments. IT leaders and security executives use it to enforce policies and streamline onboarding, while owners and C-suite leaders gain centralized visibility and simpler operational control. Answer based on 293 reviews Overview ### What company size and industries is JumpCloud built for? JumpCloud is built primarily for small businesses, which make up 70% of reviewers, with strong use in Information Technology and Services at 27%. It also serves midsize businesses at 20% and enterprises at 10%, with additional concentration in Computer Software at 13% and Financial Services at 6%. Answer based on 293 reviews Features and Usability ### What are the key features of JumpCloud? JumpCloud includes core identity and device management features like user management, single sign-on, multi-factor authentication, password management, and cross-platform device management for Windows, macOS, and Linux. Differentiating features include cloud LDAP, RADIUS, directory services, and automated onboarding policies that help replace traditional Active Directory setups. Answer based on 77 reviews Pricing ### How much does it cost and what fees or limitations are included? JumpCloud starts at $3/user/month for Cloud Directory, with Device Management at 11, SSO at 13, Core Directory at 15, Platform at 22, and Platform Prime at 27 per user monthly. A free trial is available. Reviewers say value is solid, but costs rise as users, modules, and advanced support increase. Answer based on 50 reviews Integrations ### Which third-party tools and platforms does JumpCloud integrate with? JumpCloud integrates with Google Workspace, Microsoft 365, Okta, Duo Security, Slack, Dropbox, GitHub, and Salesforce Sales Cloud. It also connects with Cisco Meraki, FortiGate Next-Generation Firewall, Egnyte, and OpenVPN Access Server, covering identity, collaboration, file storage, VPN, and network access across more than 10 integrations. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on JumpCloud? JumpCloud is fairly quick for end users and new hires to learn, with an intuitive interface that many nontechnical users can navigate with minimal training. Admins usually need more time for initial setup, MDM, and advanced policies. Training is available through live online sessions, webinars, and documentation, which reviewers say help shorten the learning curve. Answer based on 27 reviews Getting Started and Support ### What customer support options does JumpCloud offer, and how do users rate the experience? JumpCloud offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and willing to troubleshoot by call or ticket, while some report uneven expertise, vague documentation, slower follow-up on complex issues, and harder access to help on free plans. Answer based on 66 reviews ## Who uses JumpCloud? Based on Capterra reviews from the past 4 years ## Features AI summary Based on 776 Directory reviews Capterra data shows that buyers of Single Sign On software rank the following features as their top priorities: - **Secure Login** (**67%** of reviewers rated this feature as critical) - **Authentication** (**71%**) - **Data Security** (**74%**) JumpCloud supports all three features that reviewers rate most highly: **Secure Login**, **Authentication**, and **Data Security**. Together, these capabilities help businesses protect user access, verify identities with confidence, and keep sensitive information secure, allowing teams to manage access more efficiently while reducing security risk. Secure Login 4.6 (20) 95.00% of 20 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Authentication 4.6 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access Data Security 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Password Management 4.4 (33) 78.79% of 33 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Two-Factor Authentication 4.7 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user Single Sign On 4.7 (70) 87.14% of 70 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once JumpCloud 98 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Application Access Control: Define levels of authorization for access to specific applications - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - BYOD Management: Manage and secure access to business data and applications on personal devices. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Encryption: Convert data into a code for security - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Log Management: Collects and aggregates data from various systems within the IT environment - Mobile Access: Access software remotely via mobile devices - Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Software Management: Allows businesses to manage the software installed on their devices. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Synchronization Scheduling: Create a schedule when files and folders are synchronized - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (294) 4.4 Based on 294 reviews ## Pricing Value for money 4.5 (251) Free Trial [View pricing plan details](https://www.capterra.com/p/175092/JumpCloud-DaaS/pricing/) Cloud Directory $3.00 Per User,Per Month It includes: - Cloud Directory Device Management $11.00 Per User,Per Month It includes: - Device Management / MDM - Patch Management - Remote Access SSO $13.00 Per User,Per Month It includes: - Cloud Directory - Single Sign-on - User Lifecycle Management - Multi-Factor Authentication (MFA) - Password Manager Core Directory $15.00 Per User,Per Month It includes: - Cloud or On-Premises - Secure Access Platform $22.00 Per User,Per Month It includes: - Identity Management - Device Management - Access Management Platform Prime $27.00 Per User,Per Month It includes: - 24 X 7 Support - Passwordless Authentications Value for money 4.5 (251) 4.5 Based on 251 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ 1Password](https://www.capterra.com/p/176113/1Password/) ## Support, customer service and training options Customer Service 4.5 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (249) 4.5 Based on 249 reviews ## User reviews Overall rating 4.6 Based on 294 reviews Filter by rating 5(203) 4(78) 3(12) 2(0) 1(1) Mentioned topic Sorted by most recent Gabriela R. Partnership Manager Retail ### "Easy to Use, with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2026 Pros I really like how easy JumpCloud is to deploy and manage. It’s a flexible, reliable solution that helps us deliver value to customers without adding unnecessary complexity. Cons The learning curve can be a little steep at first, especially when getting familiar with all the features and integrations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ John James C. Desktop Support Engineer Information Technology and Services ### "Updated Review for JumpCloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2026 Overall, the updates and improvements were greatly helped me in navigating easily throughout the system. Also I am having fun learning the scripting using the JumpCloud Powershell. I just hope that the loading issue will improve. Pros The new UI has very much improved and is now more easy to navigate. I also like the Dynamic feature where you can set a specific conditions and it will automatically bounded to user group or device group. The Powershell Commands were also easy to use and is convinient when we are needing to bulk bind multiple users or devices to a specific group. Cons Sometime the loading time is quite slow, the multi search has been removed which is helful when we are going to search for multiple user or devices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Archie G. IT Manager Security and Investigations ### "Decent cloud management for our UK team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 11, 2026 I've had a generally positive experience with JumpCloud, finding its intuitive interface and robust features to be a great asset for managing our team's devices. While I've encountered some minor issues, the support team has been responsive and helpful in resolving them. Pros JumpCloud's password management and access controls are pretty solid, and we've had no major issues with it. The interface is user-friendly, and we've been able to set up our team members with ease. It's taken some time to get everyone accustomed to the new system, but overall, we're happy with the results. Cons I'm not a huge fan of the reporting features. It took a bit to figure out how to get the data I needed, and sometimes the results are kind of annoying to interpret. However, the team has been able to work around these issues and still get the insights we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Juan R. IT Director Computer Software ### "Reliable Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 5, 2026 They provide a lot of useful solutions for our company, we use almost all of them so they became on our core application and have almost everithing what we need on an all like that one Pros They are always releasing new and useful features. Also they have a centralized management under things like devices, users, apps. Their roadmap is solid and the things they include are really useful most of the times Cons They do not have an automated application repository for end users. All has to be deployed trough the admin console. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DK Datha K. System Admin Information Technology and Services ### "Simplifying IT Administration with JumpCloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall, my experience with JumpCloud has been positive. The platform provides a reliable and centralized solution for managing users, devices, and access across different operating systems, making IT administration more efficient. I found the interface to be well organized, and features like single sign-on, multi-factor authentication, and device management helped improve both security and productivity. Although there is a learning curve when configuring some advanced features, the platform offers strong documentation and a comprehensive set of tools for modern IT environments. Overall, JumpCloud is a flexible and scalable solution that is well suited for organizations looking to simplify identity and device management while maintaining strong Security and Enhance it Pros The benefits I got from jumpcloud. management by bringing identity, device, and access management together in a single cloud-based platform. It provides a centralized way to manage users, devices, and security policies across different operating systems, making administration more efficient. I also appreciate its strong focus on security, with features such as multi-factor authentication, single sign-on, and conditional access, which help organizations protect their resources while giving employees a seamless user experience. Overall, JumpCloud's flexibility, ease of use, and support for modern, hybrid work environments make it a valuable solution for businesses of all sizes. Cons The initial setup and policy configuration may require a learning curve, and troubleshooting can sometimes be time-consuming due to the wide range of settings available. Additionally, certain advanced capabilities are only available in higher-tier , We recommend everyone to use it and avail the benifits. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Vivek P. System Administrator Information Technology and Services ### "Easy-to-Use Identity Management with Excellent Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Overall, my experience with JumpCloud has been positive. It has simplified user identity, device, and access management by providing a centralized platform for administration. The interface is intuitive, and features like single sign-on, password management, and remote device management have improved operational efficiency. While there are some areas that could be improved, such as Linux disk encryption support and the initial learning curve for advanced configurations, the platform is reliable, secure, and offers good value for organizations managing a diverse IT environment. Pros I liked most about JumpCloud is that it provides a centralized platform for managing users, devices, and access across different operating systems. The interface is clean and easy to navigate, making day-to-day administration straightforward after the initial setup. Its password management and single sign-on features improve both security and user convenience, while remote device management allows IT teams to manage systems from anywhere. I also found it to be a good value for organizations looking for an all-in-one identity and device management solution, and the customer support team is responsive when assistance is needed. Cons One area where JumpCloud could improve is its support for disk encryption on Linux. While disk encryption management works well for Windows and macOS devices, the Linux implementation is more limited and does not provide the same level of functionality or ease of management. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Marko K. Cloud Specialist Computer Software ### "JumpCloud for device management and directory service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 1, 2026 Overall highly recommended. It has helped our IT team immensely without braking the bank. Other providers were a lot more expensive. Pros This Directory-as-a-Service acts as a single hub for managing user identities across Windows, macOS, Linux, and servers. It handles identity and access needs—like LDAP, RADIUS, AD integration, and Google Workspace syncing—all from one place. You also get unified endpoint management for Windows and Apple devices, covering patching, app updates, and security without jumping between dashboards. Plus, it builds in security essentials like FileVault, while letting users log into their devices with their Google credentials. Cons The level 1 customer support has occasionally been a bit underwhelming, although that is quite common these days. The user interface for deploying computer policies is a bit difficult to understand sometimes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Abenezer G. IT Support Specialist Financial Services ### "IT Support Specialist " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 30, 2026 My overall experience with JumpCloud has been great. I like how everything is easy to access and manage from one place, which helps simplify daily IT tasks. The platform makes it convenient to control users, devices, and policies efficiently, saving time and improving overall workflow. Pros What I liked most about JumpCloud is its ability to manage Macs, Windows, and Android devices all in one place, providing centralized control over users, systems, and security policies across different platforms. Cons What I liked least about JumpCloud is that managing Android devices is not as stable as other platforms. The experience can feel inconsistent, with occasional issues in applying policies and syncing devices. This makes it harder to maintain uniform control across all systems. While it works well for Mac and Windows, the Android management feature could be more reliable and polished overall. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Carlos M. IT administrator Consumer Services ### "Jumpclous is such an incredible tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Our administration have became better since we implemented JC instead of active directory. Moreover, JC business and technical support are so great Pros Console administration, customer support and the interaction al over the resources to improve the administration of users, devices and evertyhing . Cons JumpCloud Absolutely can improve the workflows whitin app catalogo and chrome update by policies. Dashborads could improve this. Switched from [Azure Active Directory External Identities](https://www.capterra.com/p/254815/Azure-Active-Directory-External-Identities/) Cloud administration, automate task and administrate centralize Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Abdirahman A. DevOps Mechanical or Industrial Engineering ### "State of the art service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2026 Great, very impressed. They should keep optimising and making simpler hugely complicating MDM workflows as they currently do. Pros Best support and Jumpcloud are keen on constant improvement which makes me confident that we are getting state-of-the-art service Cons The staff should equally be knowledgeable regarding their features and services, there were a few moments, where one staff knew something that the other didn't. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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