# JumpCloud Directory Platform Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about JumpCloud Directory Platform Software - reviews, pricing plans, popular comparisons to other Single Sign On products and more.

Source: https://www.capterra.com/p/175092/JumpCloud-DaaS

---

# 

 JumpCloud Directory Platform Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

JumpCloud Directory Platform

## What is JumpCloud Directory Platform?

JumpCloud’s cloud directory enables internal IT departments, MSPs, VARs/distributors, and DevOps teams to securely and easily enable access to any IT resource, from anywhere. Commission a security strategy that works for your organization by enabling SAML 2.0 Single Sign On, LDAP, or SCIM. Choose from a library of 700+ pre-configured SAML apps and give users access to virtually all of their IT resources, whether on-prem or in the cloud, with a single, secure set of credentials.

## What is JumpCloud Directory Platform used for?

[IT Management](https://www.capterra.com/it-management-software/)[Identity Management](https://www.capterra.com/identity-management-software/)[Authentication](https://www.capterra.com/authentication-software/)

Overall rating

Based on 265 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$3

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## JumpCloud Directory Platform alternatives

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$8.00

Per User, Per Month

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Starting price

$795.00

Per User, Per Month

[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

Starting price

Contact vendor for pricing

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

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[View all alternatives](https://www.capterra.com/p/175092/JumpCloud-DaaS/alternatives/)

## Who uses JumpCloud Directory Platform?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.4 (61)

80.33% of 61 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Single Sign On

4.7 (57)

84.21% of 57 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

Dashboard

4.5 (42)

76.19% of 42 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Compliance Management

4.4 (40)

52.50% of 40 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Self Service Portal

4.2 (36)

52.78% of 36 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Multi-Factor Authentication

4.4 (33)

72.73% of 33 reviewers that rated this feature as important or highly important

Request two or more credentials to prove user's identity before granting access to systems

JumpCloud Directory Platform 146 features

Verify user access rights within systems to confirm each user has appropriate and authorized access to resources

Regulate who can view information within the system

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and report on everything that happens within the system or network

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify and flag unusual behaviors and malicious software

Application programming interface that allows for integration with other systems/databases

Download applications that can be internally saved

Define levels of authorization for access to specific applications

Track, manage and store the applications of potential future members, customers or candidates

Identify and respond to security threats to developed applications

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Automatically create schedules based on business needs or employee availability and qualifications

Data is backed up automatically to prevent data loss

Set a time to deploy patches automatically

Setup recurring or automatic scans

The system can automatically recognize a user and/or device

Create backups and provide methods to recover deleted/lost data

Create, manage, and send invoices or bills to customers

Manage and secure access to business data and applications on personal devices.

Communicate using direct chat or messages within the system

Identify and respond to security threats to cloud applications

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Create labels for products that contain required information such as colors, sizes, dates, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Ability to handle large datasets

Protect sensitive data for digital privacy

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Graphical representation of data

Manage the processes involved when making the application ready for use

Access client's system information, including hardware and software configuration, to perform diagnostics

Encrypts information on an entire hard drive including data, files, OS, and software programs.

Process of familiarizing new employees with the company, their position, and responsibilities

Passwords are stored in an encrypted format

Convert data into a code for security

Track status, assign actions, and control access to systems for devices within the organization

Protect users working remotely and provide secure environments for personal devices to access company programs

Manage the enrollment and onboarding of all new members and accepted applications

Investigate security threats and validate malicious activity

A chronological record of actions or occurrences within a network, software, or process

Public or private sharing of digital files such as documents, audio/video, images, and more

Store and access documents, forms, and photos in one centralized place

Intended to be used by managed service providers

Compliant with HIPAA, which sets standards for sensitive patient data protection

Track and manage inventory levels to maintain proper supply

Guidelines set by the International Organization for Standardization

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance

Identify the physical location of an individual, asset, device, etc.

Collects and aggregates data from various systems within the IT environment

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Notifications via mobile devices

Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.

Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.

Observe and track the demand, usage, progress or quality of a system, product, or user

Request two or more credentials to prove user's identity before granting access to systems

Manage and support multiple languages

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Tracks and makes accessible data on the health of servers and other network components.

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

The ability to manage all patches within a network

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Set and enforce password security requirements such as length, character sets, and regular password changes

Install software updates and bug fixes remotely

Determine which patches should receive immediate attention

Test patches before deployment to mitigate security risks

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create new policies or alter existing policies

Create, manage, and track policies and procedures within an organization

Control, monitor, and secure privileged accounts and their access to critical data and IT applications

Streamlining repetitive tasks and activities through automated and predefined workflows

Plan and coordinate all the resources, costs and time needed to execute assignments

Trigger clickable pop-up messages

Receive notification of issues as soon as they occur

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Control system behavior and appearance, and access and report on system status/health from a distant location

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Deploy updates or install new software remotely

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Regulations on a company's internal process when dealing with financial reporting

Plan availability and assign specific time slots for tasks and resources

Digitally share screen view with others

Securely stores data to prevent data loss or breaches

At least a username and password is required to access the system

Securely share encrypted passwords with colleagues

Systematic evaluation of the security of a company's overall security system and situation

Receive alerts and reports of security problems including password breaches

Manage and control the security aspects of an organization's digital assets, resources, and operations

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Online portal through which end users can access the system, manage tasks, or obtain information

Enable end users to request access or request changes to their account privileges

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Set and monitor service level agreements to ensure timely response and resolution

Record active support and chat sessions for auditing and training

Allow users to access multiple services after entering their login credentials once

Allows businesses to manage the software installed on their devices.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Allow customers/users to submit support queries and service requests

Create a schedule when files and folders are synchronized

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Information to prevent, understand and identify cyber threats

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Take actions to troubleshoot issues for networks, devices, etc.

Extra layer of security that requires not only a password and username but also something specific to that user

Presenter can see and hear participants and vice versa

Manage computers located anywhere without the remote customer present at the other end

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Connect with meeting participants remotely over video

Supports various video file formats

Track and manage virtual machines (VMs) running on physical host machines

Extend virtual private network over public networks to enable protected information exchange

Create, design and manage workflows for repetitive tasks

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Features

4.4 (265)

4.4

Based on 265 reviews

## Pricing

Value for money

4.4 (222)

Free Trial

[View pricing plan details](https://www.capterra.com/p/175092/JumpCloud-DaaS/pricing/)

Cloud Directory

$3.00

Per User,Per Month

It includes:

-   Cloud Directory

Device Management

$11.00

Per User,Per Month

It includes:

-   Device Management / MDM
-   Patch Management
-   Remote Access

SSO

$13.00

Per User,Per Month

It includes:

-   Cloud Directory
-   Single Sign-on
-   User Lifecycle Management
-   Multi-Factor Authentication (MFA)
-   Password Manager

Core Directory

$15.00

Per User,Per Month

It includes:

-   Cloud or On-Premises
-   Secure Access

Platform

$22.00

Per User,Per Month

It includes:

-   Identity Management
-   Device Management
-   Access Management

Platform Prime

$27.00

Per User,Per Month

It includes:

-   24 X 7 Support
-   Passwordless Authentications

Value for money

4.4 (222)

4.4

Based on 222 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (220)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (220)

4.5

Based on 220 reviews

## User reviews

Overall rating

4.6

Based on 265 reviews

Filter by rating

5(181)

4(71)

3(12)

2(0)

1(1)

Mentioned topic

Sorted by most recent

OT

Ori T.

Head Of Solutions

Computer & Network Security

### "JC feedback"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

April 15, 2026

Pros

straightforward, easy to use. Deploys fast and gets policies immediately overall happy, but not my first choice

Cons

unable to host its own pkg/msi no environment variables in mobileconfig, e.g: {username}, {email} no DDM support for Apple

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

John James C.

Desktop Support Engineer

Information Technology and Services

### "Comprehensive review for JumpCloud"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 20, 2026

Overall, my experience with jumpcloud was great, and I'm still learning some new features that we can use to mainstream for our organization.

Pros

On Normal User Perspective: \* Easy to use - Very Direct - When I logged on to console, I can already see the applications that is bound to me by admin - Simplicity makes it even better. On Admin Perspective: \* Easy to Manage the Users \* Easy to Manage the Devices connected to it \* Easy to create User Groups \* Easy to create Device Groups \* Easy to manipulate the policies of device and user groups \* Easy to patch/update the apps through Commands \* Easy to Implement on devices

Cons

On User Perspective: \* Non so far. On Admin Perspective: \* Loading issue to the devices that is connected to Device Group - When there is around 300+ devices that is bounded to the device group, rhe end user was experiencing loading screen before login interface appear for about 3 to 5 minutes. \* Delay in reflection of commands and updates - Sometimes when we are pushing some updates through command, it is not reflecting to other devices even when we restart the device and confirmed that it is online, it's still not reflecting on device. \* Internet Connectivity Dependence - The JumpCloud is reliant heavily to stable connectivity to maximize it's functionality \* On Customer Support - Sometimes when we file a ticket, it takes time before it was addressed properly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

John Carl D.

Desktop Support Engineer

Information Technology and Services

### "Jumpcloud Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 13, 2026

The process of locating and retrieving asset data along with user credentials is carried out efficiently and accurately.

Pros

The user interface and directory were simple, intuitive, and easy to navigate and manage efficiently

Cons

The server can sometimes be quite laggy, which causes noticeable delays and slows down the loading of the entire interface.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Archangel Gabriel S.

Desktop Support Engineer

Information Technology and Services

### "My Experience with Jumpcloud Directory Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 4, 2026

My overall experience with Jumpcloud Directory Platform is easy to use and operate. It will manage and monitor both users and devices making management more efficient, even for daily administrative task and it's flexible and accessible without using any VPN.

Pros

For me, I like in Jumpcloud, It can actively monitor the users and devices information. It's easy to use and operate. I like the best thing in Jumpcloud is the flexibility, It's accessible anytime and anywhere.

Cons

For me, I don't like about Jumpcloud, It cannot separate device policy to user policy. It can only apply or set policies on the device not on the specific users, so even the local administrator user profile account is affected by the restrictions and It's challenging to configure, isolate and troubleshoot.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MJ

Matias J.

VP ETECH

Information Technology and Services

### "Beyond Legacy AD: Driving Hyper-Automation and Zero Trust with a Cloud-Native Directory"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 26, 2025

JumpCloud is not just a directory, but a strategic efficiency multiplier. In a Fintech environment where security and agility are non-negotiable, JumpCloud facilitates a "Secure-by-Design" architecture through its Zero Trust framework. Instead of paying for and managing four different agents on the endpoint, we now manage one. The ROI is realized through the reduction of licensing fragmentation, the automation of the employee lifecycle, and the mitigation of security risks associated with manual configuration errors

Pros

the primary value driver is Vendor Consolidation. JumpCloud effectively collapses the traditional "Identity Stack" (AD + MDM + SSO + RADIUS/VPN) into a single, cloud-native control plane. Zero-Touch Deployment & ROI

Cons

Advanced Data Visualization & Global Admin RBAC Scoping: While the Directory Insights provide raw telemetry, the native reporting lacks the high-level "Executive Dashboarding" required for compliance audits and C-suite reporting without piping the data into a third-party SIEM or BI tool. For a distributed global IT team, the Administrative Roles could be more granular.

Switched from

[Azure Active Directory External Identities](https://www.capterra.com/p/254815/Azure-Active-Directory-External-Identities/)

Vision and strategy. We need to move forward

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IF

Ian Faulo R.

Service Desk Engineer

Information Technology and Services

### "A Reliable Directory Platform That Simplifies IT Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 18, 2025

Overall, my experience with JumpCloud has been positive. It’s a solid and reliable platform that helps keep users, devices, and access organized. While there are occasional issues, it still makes day-to-day IT management much smoother.

Pros

I like how JumpCloud centralizes user and device management in one place. It makes managing access much easier, especially in a mixed OS and remote setup. The integrations with other tools are also very helpful and save a lot of time.

Cons

There are times when the agent runs into sync or connectivity issues, which can be a bit frustrating and usually requires extra troubleshooting. Some features also take time to fully understand, especially for new users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT Service Desk Engineer

Information Technology and Services

### "Jumpcloud Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 18, 2025

My overall experience with JumpCloud Directory Platform has been positive and productive. It provides a centralized, cloud-based solution for managing users, devices, and access, which simplifies IT administration and enhances security.

Pros

What I liked most about JumpCloud Directory Platform, I really appreciated how quickly I could create new user accounts and give them remote access. It made managing our team much simpler.

Cons

What I liked least about JumpCloud Directory Platform is that some advanced features can have a steep learning curve, and initial setup or configuration may take extra time. Additionally, occasional limitations in customization or reporting can require workarounds, which may slow down certain administrative tasks.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Ashish D.

Pre-Sales

Information Technology and Services

### "Unified Management, Ease of Use & Deployment, Cross-Platform Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 15, 2025

JumpCloud Directory Platform is generally well-regarded as a robust, unified, cloud-native solution that replaces traditional on-premises directory services like Active Directory, particularly for small to medium-sized enterprises (SMEs) with mixed-OS environments

Pros

About the entire device life cycle from onboarding to off boarding with the help of Directory Platform.

Cons

Overall user experience with the JumpCloud Directory Platform is generally positive, with users praising its ability to serve as a unified, cloud-based solution for identity, access, and device management across diverse operating systems (Windows, macOS, Linux).

Switched from

[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)

because of 3 product is one package (DAS)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Susan M.

CISO

Information Technology and Services

### "Excellent solution for Remote Teams"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 12, 2025

The experience has been very positive; it has solved issues we have had with device management for remote teams.

Pros

Centralized Identity Management and Zero Trust Policy provide excellent security controls. The platform streamlines user provisioning and access management across our remote teams effectively.

Cons

The price has been increasing day by day, which impacts our budget planning. The cost structure makes it challenging to scale as we grow our team size and need additional features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Corbin D.

Security Engineer

Real Estate

### "Great Tool for Endpoint Security and Simplified IT Management!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2025

JumpCloud is great! It has everything our company needed in an intuitive and performant package! Great features, logging, reporting, and an API and webhooks for anything you might want to build on top of it!

Pros

JumpCloud has a very clean UI, intuitive controls, and helpful dashboards. It was really easy to learn and there are lots of helpful tooltips and information popups to explain how features work. Conditional Access Policies are just what we needed to secure access to our corporate resources. JumpCloud is definitely worth the investment! Our account team \[sensitive content hidden\] has given us very prompt and quality support. We can definitely rely on them to help us solve our endpoint security problems. The remote access tool is great too! I've been able to easily and securely help our employees solve IT problems.

Cons

There's not much to dislike. For some feature requests, I wish there more "refresh" buttons on views so that I could reload the data on stuff like command results without having to do an entire page refresh or go back and forth between the queue. I also wish that you could directly link device policies to users so that any device a user has would adopt the device policies assigned to the user as applicable based on OS.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

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