# Page 11 | JumpCloud Directory Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is JumpCloud Directory Platform the right Single Sign On solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews --- JumpCloud Directory Platform 4.6 (267) [View alternatives](https://www.capterra.com/p/175092/JumpCloud-DaaS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of JumpCloud Directory Platform ## Showing most helpful reviews Showing 251-267 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Russell C. IT Associate Non-Profit Organization Management Used the software for: I used a free trial ### "A feature-filled platform that you may never get configured correctly." November 8, 2023 4.0 Pros JumpCloud makes big promises, and for some organizations with development teams, they may be able to get it to work. Cons I have worked for three organizations that all attempted to use JumpCloud and ditched it due to its complexity and configuration woes. Review Source Rajdeep M. Chief Executive Officer Computer Software Used the software for: Less than 6 months ### "A Great alternative to Microsoft Azure Active Directory" November 11, 2021 5.0 Pros JumpCloud's interface is more easy-to-use than Azure Active Directory. Cons It would be great if there was a way to add custom SAML apps in SSO in bulk numbers. Review Source BA Bino A. System Engineer Financial Services Used the software for: Less than 6 months ### "Centralised and User Friendly" September 19, 2020 5.0 It very nice and good to manage. Pros This is very user-friendly and easy to manage. Cons Limit's of integration with another applications. Review Source DR Daniyal R. IT Engineer Information Technology and Services Used the software for: Less than 6 months ### "My Fav Platform" November 2, 2021 5.0 excellent Pros very easy to use and covers all the features very well with great syncronization Cons a little bit costly and some of the features are still under process. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Pricing Review Source VR Verified Reviewer Systems Engineer Education Management Used the software for: I used a free trial ### "Poor Customer Service" August 27, 2021 1.0 Poor customer service and would not recommend for anyone! Pros I was looking forward to testing this tool as a possible solution a while back. Created my account and and started looking at the product. Not long after I received a phone call from someone at Jump Cloud asking me about how I was going to use the product. I have explained that I was planning on doing a small test by using it on one of my personal test VMs. I got out of the call and shortly after my Jump Cloud account stopped! It got disabled! Plain rude and that alone is a good reason to not even consider their product ever again. Cons I was unable to test the Jump Cloud as a solution as my account got disabled shortly after being created. Review Source KJ Ken J. HOH Information Technology and Services Used the software for: Less than 6 months ### "Home Use" October 7, 2019 5.0 Pros I use this for home use for my family and access to information at home. It's easy to use. Cons None, the software work as prescribed . No issues at this time. Review Source KA Keith A. IT director Religious Institutions Used the software for: 6-12 months ### "Review" September 9, 2019 5.0 Pros It was very easy to get started. Lots of information and how toos. Cons Still missing some functionality that we need as an organization. Review Source CA Celal A. IT Specialist Information Services Used the software for: 6-12 months ### "Best DaaS" September 4, 2019 5.0 Pros Friendly interface easy to use. Configurations are very straightforward. Cons Not applicable, I'm sure if there are any Review Source yK yaswanth K. Management Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Good Software" October 9, 2019 5.0 Pros Single Sign On, cloud directory and can integrate with every software. Cons cannot test the radius server connectivity. Review Source TJ Theresia J. CEO Computer & Network Security Used the software for: I used a free trial ### "Easy to use" November 2, 2021 3.0 It's good. Very intuitive, great support when issues arise. Pros We like the audit function: easy to use, good outcome. Cons Not enough information about to the product and handling. Alternatives considered [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Reason for choosing JumpCloud Directory Platform It was there when we took over the management Review Source GP Gaurav P. Software Developer Information Technology and Services Used the software for: 6-12 months ### "Best solution for infrastructure free, Cloud based AD/LDAP Solution " August 15, 2020 5.0 Pros We frequently use jumpcloud client application for end devices and LDAP and SSO for managing authentication and identity for employees. Managing user is now easy, just go and delete a user to revoke access to all resources in one click. Cons No MDM support for Linux and there are lots of features missing for Linux OS. Review Source KC Kenneth C. Owner Computer Networking Used the software for: I used a free trial ### "Time is NOW for DirectoryaaS" August 12, 2020 4.0 I am able to centralize my authentication needs between many different systems which helps me stay secure. Pros The ability to move accounts and authentication into the cloud for customers with no directory services or limited services is a major win. Cons I at this time found nothing missing with the product. Review Source MP Manny P. VP or Product Development Computer Software Used the software for: 6-12 months ### "Gives me everything I need " November 2, 2021 5.0 Pros It has all the functionality to implement SOC2. I can remotely control everyone’s endpoint. Cons Setup of endpoints could be easier and faster. Review Source MS Meor S. IT Support Computer Software Used the software for: Less than 6 months ### "JumpCloud Review" November 2, 2021 5.0 Pros User Management is quite easy, no issues so far. Cons Not really, maybe need more time using it. Review Source CZ Christina Z. it specialist Information Technology and Services Used the software for: Less than 6 months ### "JumpCloud" February 28, 2023 5.0 Pros JumpCloud suited our needs as it solved our lack of IT team time. Constant improvements and new features, nicely designed, nice interface, clear, easy to use. Integration was seamless. Eases our central administration problems and increases efficiency. Aggregation of user directories neatly into one place, great. Cons I would appreciate more features for MDM, but that's a detail. We were satisfied with the software overall and found no problems. Review Source FH Francois H. IT Manager Events Services Used the software for: I used a free trial ### "Cloud AD DAAS" September 4, 2019 4.0 Overall for solution Pros Online options for AD connections makes ease of use Cons Pricey compared to traditional solutions and a bit of work to setup Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Review Source MB Murray B. Veterinarian Veterinary Used the software for: I used a free trial ### "Jump cloud benefit" November 17, 2021 5.0 Fairly good Pros Easy use for profession application in veterinary aspect Cons Cost for the jump cloud program may prohibit general use Review Source Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Single Sign On](https://www.capterra.com/single-sign-on-software/)[Identity Management](https://www.capterra.com/identity-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.